IDE3

BACKGROUND

Please describe your company and position.

 I am the Financial associate of a hvac company 

Describe what your company does in a single sentence.

Design, sales, performance installation, commissioning, maintenance and service of air conditioning and refrigeration and heat pump (HVAC / R) for residential, commercial and industrial applications, and building management system.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IDE3 to accomplish?

• IT system maintenance
• Development of the CRM program

SOLUTION

How did you find IDE3?

• Online Search
• Referral

Why did you select IDE3 over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from IDE3 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Continuous maintenance of the company's IT system with supervision of IT equipment. 
• Maintenance of the company's website. 
• Taking care of IT system security.
• Development of a CRM application for easier organization of own resources and needs, as well as communication with clients

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Excellent organization of company servers. 
• Easy access to all server contents. 
• Connecting to the cloud and synchronizing documents takes place in real time. 
• Never a problem with network security.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Easily accessible and always available for questions and help. With the help of colleagues, prompt resolution of our inquiries and needs.

What was your primary form of communication with IDE3?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• They take responsibility for their work and clients. 
• Reliability that the agreed jobs will be completed within the deadlines.

Are there any areas for improvement or something IDE3 could have done differently?

Within our business relationships and scope of work, we have no objections. Therefore, we would not change anything in our business relationship

BACKGROUND

Please describe your company and position.

I am the CEO of VIK-HR d.o.o.

Describe what your company does in a single sentence.

• Management systems and Products
• Processes and services Certification
• Testing and Technical inspection of products and materials
• Professional and expert services in the domain of Occupational safety and health and Fire safety.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IDE3 to accomplish?

• Customized CRM system.
• IT Systems Transition & Management
• IT Consulting

SOLUTION

How did you find IDE3?

Long-term bussines partner

Why did you select IDE3 over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from IDE3 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Customized CRM Web application for management of all work processes:  from inquiry to their realization-including monitoring of working orders, as well as negotiating procedure. Key deliverables  and added value  is in its automated preparation of commercial documents (Offers,  Invoices) and  monitoring and managing of particular working orders and projects, with all terms and relevant documents. Key benefits are greater efficiency and control over business and work processes.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was done in stages, which were clearly planned, communicated and implemented step by step, taking in account our feedback. Simultaneously with developing of our CRM solution, tailored exactly according to our needs and requests, IDE3 completed consolidation of our IT system (both hardware and software), optimizing  and  modernizing our working processes. Measurable outcome is fully operable and functional IT and CRM system that contribute to our efficiency and business success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent - from planning, fulfilling deadlines, accommodating our requirements, adjustments to our specific and additional requests to delivery of great product, with which we are extremely satisfied.

We want to emphasize their excellent customer-oriented communication throughout the project –  starting with Top Management, Project management as well as developers and everyone involved, thus making this endeavor and transition easy and successful.

What was your primary form of communication with IDE3?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Company culture and values, highly professional and trustworthy leadership and team, with whom we had great working and friendly relationship over 10 years, which continuously  improves.  

Are there any areas for improvement or something IDE3 could have done differently?

IDE3 continously exceeds expectations, everything wourks exectly as it should. 

BACKGROUND

Please describe your company and position.

I am the CEO of AI Technologies

Describe what your company does in a single sentence.

We build AI solutions and provide AI/ML engineering services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IDE3 to accomplish?

• Managing our Azure Cloud resources and Microsoft licenses
• Web hosting

SOLUTION

How did you find IDE3?

Referral

Why did you select IDE3 over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from IDE3 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Since day one, IDE3 has been handling all our Google and Microsoft/Azure resources. We've almost forgotten what it's like to do anything but send them an email to add a new user, service, or rights. They always get it done quickly. 

Whenever we were uncertain about what resources we needed for a project, they provided valuable advice. Then we would just grab what we needed from the cloud, and they would optimize the costs for us, keeping everything as low as possible. Thanks to IDE3, we never had to worry about large infrastructure bills. 

Additionally, when we started the company, we created our webpage in a day, and IDE3 helped us host it on the same day. We've never had any issues with their hosting or resource management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Low costs
• Optimal cloud infrastructure metrics

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Prompt responses fitting our needs

What was your primary form of communication with IDE3?

Email or Messaging App

What did you find most impressive or unique about this company?

Most impressive is that we did not know for a long time how much work they really had to do to help and support our efforts. IDE3 definitely goes the extra mile to make sure we get what we pay for.

Are there any areas for improvement or something IDE3 could have done differently?

It was a perfect score, nothing to improve.

BACKGROUND

Please describe your company and position.

I am the CEO of Innoveva

Describe what your company does in a single sentence.

We provide engineering services for process industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IDE3 to accomplish?

• consolidation of our IT system
• IT support

SOLUTION

How did you find IDE3?

Online Search

Why did you select IDE3 over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from IDE3 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IDE3 successfully executed the consolidation of our IT system.They revamped our network's security and functionality by reconfiguring firewalls, adding VLANs, and setting up additional switches. The team efficiently handled domain setup, cloud integration, and migration tasks, enhancing user access and productivity. 

IDE3 demonstrated expertise in system testing, backup setup, and documentation creation, ensuring a robust and optimized IT environment. Because of their professional approach and technical proficiency, we are delighted to now have IDE3 maintaining and supporting our IT system regularly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcome of the project is a fully operational and secure IT system, evidenced by reduced security incidents, enhanced network functionality, increased user productivity, cost savings and comprehensive technical documentation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was characterized by prompt responsiveness to all our needs, addressing them in the shortest possible time, while also providing valuable advice on how to optimize processes and potentially save costs

What was your primary form of communication with IDE3?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have an exceptional ability to address all our complex needs seamlessly, executing the project without a single operational glitch

Are there any areas for improvement or something IDE3 could have done differently?

nothing comes to mind

BACKGROUND

Please describe your company and position.

I am the Marketing associate of Jadran hoteli Rijeka d.o.o.

Describe what your company does in a single sentence.

Jadran hoteli Rijeka d.o.o., a hotel chain based in Rijeka, Croatia, not only owns and manages hotels, providing accommodation, but also offers food and beverage services, features conference halls suitable for organizing various events and meetings, and provides wedding and catering services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IDE3 to accomplish?

• Implementation of Microsoft 365 sevices
• Maintenace of M365

SOLUTION

How did you find IDE3?

Online Search

Why did you select IDE3 over others?

• Pricing fit our budget
• Company values aligned

How many teammates from IDE3 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our immediate IT needs were to migrate to Microsoft 365 and to have a cloud environment with a proper server and data management, while being secure as well. This included the need for on outside IT company who would assess us and take care of our email system, data management/cloud environment, access and permission mapping for users, as well as our basic IT needs. 

The migration to M365 included e-mail migration, fileshare migration, but also training, help and support after migration, and setting up documentation for future use. They have not only revised our existing mail system and suggested the best way to set up email addresses and directory, but they have also created our M365 account and set up our Microsoft 365 platform, implemented advanced safety mechanisms, created and adjusted mail user accounts and groups on the M365, performed the migration of our team, set up mail accounts and helped with setting up 2FA. 

Moreover, they have set up our Sharepoint team site, created Sharepoint network sites and configurated security settings, groups and users, migrated our Fileshare files to SharePoint and also have set up a documentation for a future usage.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project that demonstrate progress or success include: 

1. User Migration: A total of 22 users were successfully migrated to the Microsoft 365 platform, ensuring a smooth transition for these individuals. 
2. Split Domain System: To accommodate users who opted to stay on the old server, a split domain system was implemented, allowing both platforms to coexist effectively. This demonstrates the flexibility of the project's approach. 
3. Functional Implementation: The split domain system was not only implemented but also confirmed as fully functional. This ensures that users on both platforms can continue their work without disruption.
4. SharePoint Setup: SharePoint sites were established as part of the project. This means that users now have access to a collaborative and document management platform that can enhance productivity.
5. Permissions Configuration: Permissions for SharePoint sites were meticulously configured to ensure data security and access control. This ensures that sensitive information is protected, and users have the appropriate level of access.
6. User Training: To maximize the benefits of Microsoft 365 and SharePoint, users were provided with comprehensive training. This empowers them to use the new tools effectively, contributing to increased productivity and efficiency. 

These measurable outcomes collectively demonstrate the project's progress and success in migrating users to Microsoft 365, establishing a split domain system, setting up SharePoint sites, and ensuring users are trained and equipped to leverage the new technology effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are extremely satisfied with their project management. They have consistently delivered items on time, and their adherence to the timeline has been impeccable, with no exceptions. Their commitment to meeting deadlines has instilled confidence in the project's progress. Moreover, their responsiveness to our needs has been outstanding. 

Whenever we had questions, concerns, or requested adjustments, they were quick to address them. Their proactive communication and willingness to accommodate our requirements have greatly contributed to the overall success of the project. Their project management approach has proven to be highly effective and customer-focused, earning our trust and satisfaction.

What was your primary form of communication with IDE3?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out the most was their client-centric approach, attention to detail, and proactive problem-solving. It was evident that our satisfaction and the success of the project were their top priorities, and this is what truly impressed us about this company. 

Their meticulous attention to every aspect of the project ensured that every potential issue was addressed proactively. Their willingness to understand our business processes and align their services accordingly made us feel valued as a client.

Are there any areas for improvement or something IDE3 could have done differently?

There are no areas for improvement or anything they could have done differently in their execution of the migration to Microsoft 365 and the establishment of a data management system for our hotel chain. Their performance has been outstanding, and we are extremely satisfied with their work.

BACKGROUND

Please describe your company and position.

I am the Office manager of Hauska i partner d.o.o.

Describe what your company does in a single sentence.

We specialize in strategic communications consulting and cover various areas from stakeholder relations management, risk and crisis management, organizational relations to media relations. We are prominent consultants in the field of organizational development, employer brand development, and sustainability and social responsibility, as well as support in sustainability reporting processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IDE3 to accomplish?

• Analysis of the situation, advice and strategy for the digitization of operations and maintenance of our IT system
• Support in developing and implementing a business digitalization strategy
• Maintenance of our IT system and support

SOLUTION

How did you find IDE3?

Referral

Why did you select IDE3 over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

At one point, we realized that we needed to improve our work equipment, way of working and digitize in order to improve efficiency, competitiveness and provide a better experience for customers and workers. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The project was done in stages and it was known exactly what was being done and when, and what the next steps were.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The company provided excellent support during the entire implementation process. Their team of experts was available and flexible, always ready to answer our questions and resolve any concerns. Their transparency and open communication allowed us to be involved in every step of the project.

What was your primary form of communication with IDE3?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Given that we conduct 90% of our business through IT systems, reliability, expertise and speed are very important to us. The company maintains our IT system extremely reliably and provides the support we need. Their quick response to problems and high level of technical expertise ensure that our business runs smoothly. They are always there for us when we have questions or ask for advice.

Are there any areas for improvement or something IDE3 could have done differently?

Everything works great, I have no room for improvement.

BACKGROUND

Introduce your business and what you do there.

I’m a design engineer at Metrika d.o.o., an engineering company

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IDE3?

We needed IT support. 

SOLUTION

What was the scope of their involvement?

IDE3 serves as our main IT support partner. Their tasks include doing regular hardware and software maintenance and proposing new solutions for our system. As part of our annual review, this year they’ve proposed some changes in our system. Moreover, they manage software, hardware, servers, and other programs as needed.

One of the projects they’ve worked on is acquiring a new server. This included the migration of data from the old server to the new one. They’ve also implemented office suites on all of our old and new devices and built a hybrid Azure AD system so that we can enable SSO.

What is the team composition?

We work with about seven people from their side.

How did you come to work with IDE3?

We found them through an online search.

How much have you invested with them?

We’ve spent about €10,000 (approximately $11,000 USD) so far.

What is the status of this engagement?

We started working together in January 2010, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

So far, we’re very happy with IDE3’s services. They’ve taken care of acquiring equipment and making sure all our systems, software, hardware, and devices are up and running and working properly. They also resolve all our issues accordingly; I can’t remember a time when they haven’t been able to solve an issue.

How did IDE3 perform from a project management standpoint?        

Overall, it’s been really easy to work with them — they work efficiently and deliver on time and within budget. Also, whenever we have an issue, they’re very quick to respond.

What did you find most impressive about them?

We’re impressed with their great communication skills and responsiveness. Also, their technicians have a great grasp of our system.

Are there any areas they could improve?

I can’t think of anything that IDE3 needs to improve on.

Do you have any advice for potential customers?

Contact IDE3 — they have expertise in all areas, and I believe they will be able to help your company.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Konoba Berekin, a restaurant and events company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IDE3?

We needed help with custom software development. 

SOLUTION

What was the scope of their involvement?

IDE3 provides us with custom software development services. Initially, we provided them with every tool we used in order to create something that we could implement in our company. We also talked a lot about our business, core business needs, and the purposes of the software. From there, IDE3 proceeded with the work, developing a new program for us that could track our reservations, store our data for future clients, and improve our overall business for the next several years. They made it the best tool we can use.

We are still working with IDE3 in baby steps; we look forward to continuing our partnership.

What is the team composition?

We work with 3–4 people from their side.

How did you come to work with IDE3?

We found them through a Google search.

How much have you invested with them?

We’ve spent €10,000 (approximately $11,000 USD) on the project.

What is the status of this engagement?

We started working together with IDE3 in December 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re really satisfied with IDE3’s work.

How did IDE3 perform from a project management standpoint?

IDE3 manages the project very well — they deliver on time and on budget.

What did you find most impressive about them?

IDE3 always delivers on time and is quick to implement any changes we request.

Are there any areas they could improve?

There’s nothing that we’d have IDE3 improve on at this point. We’re really satisfied with their work and happy that we’re working with them.

Do you have any advice for potential customers?

We definitely recommend working with IDE3. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner and general manager of EMPLOYMENT POWER, a recruitment company based in Croatia with branches in five different companies. We recruit large numbers of crews to work on cruise ships. Our team has 17 people altogether.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IDE3?

We had an application that we used as a database. However, we needed a more modern solution.

SOLUTION

What was the scope of their involvement?

We initially gave IDE3 an overview of what we wanted and a brief we created with an external advisor. Then, they created the majority of the application from scratch.

Since then, they’ve done several upgrades to the original project. We’re currently working on the fourth iteration of the app, and IDE3 provides monthly maintenance.

They’ve also offered hosting services, but we have a server in-house. However, when we changed to the cloud, they helped us with the process.

Additionally, we’ve worked together on different approaches.

What is the team composition?

The founder is always involved in our conversations, and a senior project manager is also fully involved. Additionally, a task force programmer is in charge of the entire development process. In total, we have about five teammates working on the project.

How did you come to work with IDE3?

We created a tender and had several offers come in. IDE3 was experienced enough to carry out the entire project. They clearly defined the expectations for our application and its database and were mid-range in price. Additionally, they were a young and enthusiastic team that matched our needs.

How much have you invested with them?

The original project cost was around $14,000. With the additional development, it’s close to $25,000 in total.

What is the status of this engagement?

We started working together in January 2015 and went live in December 2017. It took us a while to transfer all the data from our original database. However, we’re still working with IDE3.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our main goal was to transfer as much as possible of the application-filling process to the candidates, and IDE3 has delivered a product that opens our possibilities for that. The old database was good and reliable. Although it never broke, it was very old-fashioned. Our application is now more modern; they’ve developed an excellent product, and we’re absolutely satisfied.

How did IDE3 perform from a project management standpoint?

Their time management is excellent; they’re very responsive to all tasks. We’ve exceeded the budget, but it was expected. Additionally, their project manager has worked in our office to understand all the protocols we’ve implemented.

We use Skype, Google Meet, Microsoft Team, and Slack for communication. We’re also in the same city, so we can meet in person.

What did you find most impressive about them?

They’re a young and dynamic group of people. IDE3 understands our needs, and they’re highly professional. We’ve made an excellent choice.

Are there any areas they could improve?

There’s turnover in both industries, so we’re always meeting new people, which might be challenging for them. It can cause misunderstandings and changes in plans, but we’ve worked together through it.

Do you have any advice for potential customers?

I’ve already recommended them to similar businesses. In addition, I suggest creating a written list of all the project tasks and requirements. Don’t confuse them and constantly change the tasks or add new things that could slow down the project. Screen your needs first and then write them down.

BACKGROUND

Introduce your business and what you do there.

I’m the technical director of KROMA Wash Systems. We deal with every aspect of the car wash business, including equipment, chemicals, spare parts, and services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IDE3?

A few years ago, we decided that we wanted to start being producers and not just distributors or resellers. Because of this, we began to build and invest in our own production facility, and we needed help with digitalization and an IT transition for our company.

SOLUTION

What was the scope of their involvement?

IDE3 is our managed IT services provider. They've provided a complete hardware and software solution for all our computers and networking. First, they offered their services offsite and later began supporting us onsite as well; they've come to our facilities 2–3 times. 

They've delivered a new server, project base, and software support for all the computers. They purchase and install Microsoft Office, SOLIDWORKS, and AutoCAD for us. The team offers maintenance and support for all our systems. We're still waiting for some features because we're moving into a new building and they have to wait for us to build a new structure. 

What is the team composition?

We've worked with three people onsite and around 10 teammates offsite.

How did you come to work with IDE3?

We found them through the consulting office we were cooperating with, one of Croatia's biggest providers. This partner told us they had a company that could meet our needs and connected us to IDE3. We chose them because o their price, delivery time, and response speed. 

How much have you invested with them?

So far, we’ve spent around €30,000 (approximately $30,000 USD). 

What is the status of this engagement?

We started working together in February 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I give IDE3’s work high marks. Thanks to them, our systems are stable, and efficiency is high. When we have issues, we send a claim via email. The team replies within a few minutes and calls us within half an hour.

How did IDE3 perform from a project management standpoint?

We communicate via email and have a direct line to their technicians. We can call them directly when something urgent happens, and they respond in seconds. As for deadlines, we’ve never faced any problems with delivery times. They do things when they say they will and sometimes even faster than promised.

What did you find most impressive about them?

I’m most impressed with IDE3’s competence and speed. They’re the fastest in our market and offer new solutions. 

Are there any areas they could improve?

They could improve their price. Other than that, I have no complaints.

Do you have any advice for potential customers?

You should be prepared with your ideas, know your location, and have all the plans for your network and ISP provider. If you have all the information, you’ll have no issues with IDE3, and they’ll be fast.