iCommuneTech

BACKGROUND

Please describe your company and position.

I am the Founder of ThehotelHub.co.uk

Describe what your company does in a single sentence.

Sell hotel rooms via a booking platform 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IcommuneTech to accomplish?

• Develop my webiste
• Ongoing tech support

SOLUTION

How did you find IcommuneTech?

Online Search

Why did you select IcommuneTech over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Overview
TheHotelHub is an online travel platform offering competitive hotel deals, personalised recommendations, price match guarantees, and book-now-pay-later functionality. The goal is to create a user-friendly, mobile-responsive website that integrates with hotel booking APIs, allows custom lead generation, and supports automation for marketing, payments, and customer service.

 
Deliverables:
Planning & Design
Requirements gathering and consultation
Sitemap and page hierarchy
Wireframes for key pages
Website design using brand guidelines (Poppins font, #121e32 primary colour)
Responsive design for desktop, tablet, and mobile
Core Development
Front-end development using HTML, CSS, JS (React/Next.js or similar)
WordPress (or custom CMS) setup if required
Integration with Hotel APIs (e.g. RateHawk, TBO, HotelBeds)
Booking engine with filters (destination, dates, room type, guests)
Price Match form pop-up with conditional logic
“Book Now, Pay Later” badge display logic
Free Cancellation filters and flag display
Contact & enquiry forms with EmailJS or Mandrill integration
Social media integration (Instagram, WhatsApp, Facebook)
Backend & Automation
Stripe / PayPal integration for payments
Lead capture via Mailchimp signup forms
Trustpilot review collection automation (via Zapier)
Admin dashboard or backend CMS for updating offers
SEO optimisation (meta tags, alt text, sitemaps)
Advanced Features
Chatbot with smart conversation flows (e.g. price match, image upload via Cloudinary/Imgur)
Custom email templates (confirmation, review request, promotions)
Mobile-first performance optimisation
Analytics and event tracking setup (Google Analytics, Facebook Pixel)
Testing & Launch
QA across all devices and browsers
Final revisions and bug fixes
Website migration to live server
Handover documentation & training session

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I’ve been working with IcommuneTech for almost a year now, and choosing them has been one of the best decisions I’ve made for my business. After dealing with two developers who overcharged and underdelivered, finding IcommuneTech was a real turning point.

They’ve supported me at every stage of building my travel website, TheHotelHub, and have truly gone above and beyond—nothing is ever too much trouble. From integrating real-time hotel booking APIs to building a fully responsive, mobile-friendly site with a custom chatbot, price match functionality, and automated review and payment flows, their work has been outstanding.

Even when I’ve been demanding, they’ve remained patient, professional, and always take the time to explain things I don’t understand. Thanks to their efforts, I now have a feature-rich, beautifully branded platform that’s already generating quality leads and streamlining processes for my business.

I would highly recommend IcommuneTech to anyone looking for a reliable, knowledgeable, and committed development team. They’ve delivered far more than I expected, and I’m excited to continue working with them as the site grows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IcommuneTech’s project management has been exceptional throughout. They are highly organised, communicative, and proactive in every aspect of the development process. Milestones were clearly outlined from the start, and they consistently delivered work on time — often ahead of schedule.

What really sets them apart is how responsive they are to my needs. Whether it was a last-minute change, a new feature request, or help understanding something technical, they always responded quickly and with a solution-oriented mindset. Communication was seamless across channels, and I always felt fully informed and supported at every step. Their flexibility and professionalism have made them a pleasure to work with.

What was your primary form of communication with IcommuneTech?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most about IcommuneTech was their unwavering commitment to delivering quality — no matter how complex or demanding the request. They never cut corners, and they genuinely cared about getting every detail right. Their ability to translate my ideas into a fully functioning, professional platform exceeded all expectations.

Their patience and willingness to explain technical concepts in a clear, non-technical way also stood out. As someone who isn’t a developer, I really appreciated being kept in the loop without feeling overwhelmed. On top of that, their turnaround time was fast, and their support has been consistent from day one. It's rare to find a development team that combines technical expertise with such a personal, client-first approach.

Are there any areas for improvement or something IcommuneTech could have done differently?

N/A

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Rishta Matrimonial, a company that provides matrimonial services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IcommuneTech?

I hired IcommuneTech to design and develop a professional, user-friendly website for my business. My main objectives were to establish a strong online presence for my brand, create a responsive website that works well on all devices, ensure easy navigation and a clean, modern look, integrate essential features like contact forms, SEO optimization, and social media links, and complete the project within a reasonable time frame and budget. IcommuneTech was also expected to provide ongoing support and guidance throughout the development process.

SOLUTION

What was the scope of their involvement?

IcommuneTech handled the full end-to-end development of my business website. The scope of work included the following:

• Initial consultation and planning: We discussed my business goals, target audience, and preferences to create a tailored development plan.
• UI/UX design: They designed a clean, modern, and responsive interface to ensure a great user experience across all devices.
• Website development: They built the website using modern technologies, ensuring fast loading speeds and mobile compatibility.
• Content management system (CMS): They integrated a user-friendly CMS so I could easily update content myself.
• SEO optimization: Basic on-page SEO (like meta tags, alt texts, and page speed optimization) was included to help improve visibility.
• Contact forms and social media integration: They set up all key forms and linked my social media profiles for better engagement.
• Testing and deployment: They thoroughly tested the site across multiple browsers and devices before launching it.
• Post-launch support: They provided technical support after launch to resolve minor issues and help with updates.

What is the team composition?

IcommuneTech assigned a small but efficient team to my project. About 3–4 team members were involved, including a project manager who coordinated everything and communicated with me regularly, a UI/UX designer who worked on the look and feel of the website, a developer who handled the coding and technical parts, and an SEO/support specialist who helped with optimization and post-launch queries. The team was well-coordinated, responsive, and professional throughout the project.

How did you come to work with IcommuneTech?

I met with many options and found IcommuneTech to be the most professional.

What is the status of this engagement?

The project lasted from March–May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project with IcommuneTech delivered several measurable outcomes that clearly showed progress and success. The site was completed and launched on time, as per the agreed timeline. The website worked smoothly across all devices and screen sizes. After launch, I noticed an increase in traffic and inquiries through the website, thanks to their SEO setup. The website loaded quickly, which helped with user engagement and retention. With the integrated CMS, I could easily update content without needing technical help. The site’s clean and modern design reflected my brand better, and I received positive feedback from visitors and clients.

Within the first 2–3 months, my website traffic increased by approximately 40%–50% compared to before. The number of contact form submissions and direct inquiries rose from around 3–5 per week to 10–15 per week, showing a clear improvement in visibility and engagement. The bounce rate dropped by 15%–20%, indicating that visitors were spending more time on the site and exploring more pages. Over 60% of the traffic came from mobile devices, and thanks to the responsive design, the user experience was smooth and consistent. Google PageSpeed Insights showed a performance score of 85+ on both mobile and desktop after optimization. These numbers demonstrated that the website not only looked good but also performed well in attracting and engaging visitors.

How did IcommuneTech perform from a project management standpoint?

IcommuneTech’s project management was excellent. From the beginning, they followed a clear and structured approach, starting with planning, then moving to design, development, and testing in well-organized phases. They consistently met deadlines and delivered each milestone on time. Communication was smooth, and they were always available to answer questions, make changes, or give updates when needed. What stood out most was their responsiveness and flexibility. They took my feedback seriously and made adjustments promptly without any delays or excuses. Overall, I felt confident throughout the project because of their reliable and professional management.

What did you find most impressive about them?

What impressed me most about IcommuneTech was their combination of technical expertise, design sense, and client-focused approach. They didn’t just follow instructions; they took time to understand my business, offered creative suggestions, and genuinely cared about delivering a website that would help me grow. Their team was proactive, detail-oriented, and always willing to go the extra mile. Another unique quality was their transparency. Whether it was timelines, pricing, or feedback, they were always honest and clear, which built a lot of trust. In short, they delivered not just a product, but a great experience.

Are there any areas they could improve?

Overall, I was very satisfied with the work done by IcommuneTech. If I had to suggest one area for improvement, it would be more detailed documentation. While they explained things well during calls or chats, having more written documentation or user guides (especially for managing the backend) would have been helpful for future reference. Aside from that, they handled everything quite professionally. Any minor issues that came up were addressed quickly and respectfully, which I really appreciated.

Do you have any advice for potential customers?

I highly recommend IcommuneTech for their professionalism, technical expertise, and commitment to delivering high-quality work.