Human Digital

BACKGROUND

Please describe your company and your position there.

Children's services - Project Portfolio Officer (New Business)

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Human Digital?

Website redesign

SOLUTION

How did you select this vendor and what were the deciding factors?

Used google to find several companies, requested quotes from 4, HD was incredible value.

Describe the project in detail and walk through the stages of the project.

Total website redesign

How many resources from the vendor's team worked with you, and what were their positions?

3 key contacts, Daan, Nic and Sri

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

project is complete and is of high quality

How effective was the workflow between your team and theirs?

very effective

What did you find most impressive or unique about this company?

everything completed inhouse, and ongoing support and the ease of communication was second to none.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I worked for an insurance company. My role when I started working with Human Digital was principal of the Climate Adaptive Program, one of our climate projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Human Digital?

We needed external skill sets regarding creative design focused on service design. We also needed help identifying what our customer needs were. Working inside the business, we thought we knew our customers. Still, we wanted to hire someone external who could help us identify our blind spots and ensure that the projects we were running were producing products that our customers actually wanted.

SOLUTION

What was the scope of their involvement?

Human Digital provided us with design services, which included design workshops to understand our customer needs. Initially, we provided them with a lot of information, including project briefs and documents of the research we had already conducted.

Additionally, Ben (Global Strategy Director) sat with us for a couple of weeks to understand our team and our customers.

What is the team composition?

I only worked with Ben.

How did you come to work with Human Digital?

Human Digital was already working with my company in another area when this project arose. Therefore, our service design team recommended them.

How much have you invested with them?

We paid Human Digital per day. The daily rate was around $1,200, and they worked with us three days a week. However, their involvement sometimes fluctuated, so I don’t know how much we spent in total.

What is the status of this engagement?

We started working together around mid-2021, and the project took a year and a half to complete.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We really learned a lot from Human Digital about understanding our customer needs from a service design perspective, which ultimately helped us upscale our business.

How did Human Digital perform from a project management standpoint?

I can only talk about Ben, who was the one working closely with us, and I know that we would have hired him in a heartbeat. He delivered work on time and within budget.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Ben understood our business very quickly, so we really leaned on him. He was a key member of the project team. Overall, he was an incredible service designer and an incredible facilitator, as it was very easy to work with him.

What did you find most impressive about them?

Overall, working with Human Digital was great. Ben was wonderful to engage with and did what we hired him to do and more.

Are there any areas they could improve?

There was nothing they could have improved on.

Do you have any advice for potential customers?

If you have the budget to hire an external consultant, do it. It’s well worth it to have an external perspective to come in and assess your customer needs, as the result is extremely valuable.

BACKGROUND

Please describe your company and your position there.

UVLOOB was established in New Zealand in 2018 and specialises in developing and manufacturing natural plant-based skin care to export to the world. Made with Love in New Zealand, Luvloob intimate skincare range aims to add more "fun" to your love life. Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Human Digital?

We needed someone who can create social media content and build brand awareness for our products. Drive more traffic to our online shop.

SOLUTION

How did you select this vendor and what were the deciding factors?

We search online or ask friends for referrals. We would like to meet the vendor in person, their understanding of our brand/products values is important to us.

Describe the project in detail and walk through the stages of the project.

After a kick off meeting, they helped us identify the best audiences to target on Ins and FB. They have created a posting schedule, design and write content for us. They use google analytics, which let us track our online traffic data.They also created and managed our instagram ads.

How many resources from the vendor's team worked with you, and what were their positions?

An account manager and social media specialists

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website traffic increased within the first 3 months by 150%. Our sales also increased a lot.

How effective was the workflow between your team and theirs?

We met online weekly bases to go over the post schedule for the week and review our ad performance. They'd also give us reports that track sales from our Instagram ads, audience engagement Instaqram impressions,and more. For communication, we usually talked over email and phone.

What did you find most impressive or unique about this company?

We were impressed by the quality of our followers. They're attracting people who are interested in our product instead of just increasing our numbers.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

We are a manufacturing and wholesale distribution company with locations in New Zealand, USA & UK. We manufacture a single product in multiple sizes with a range of additional accessories. I am the CEO/President.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Human Digital?

We are a 30+ year old company and have still been operating using the same logo and branding since establishment. This also includes the website which was very information heavy and still operated off an old html format and was not a secure site. We were looking for a brand that better represented our current product mix and our global operations rather than being so New Zealand focused.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a company which understood our brief and shared our design aesthetic, but who also had the skills and experience to help undertake a deeper dive into both internal and external stakeholders views and requirements of what would be the most beneficial approach going forward. Human Digital were closely aligned in this vision.

Describe the project in detail and walk through the stages of the project.

This was essentially 2 projects in 1. The first project was the rebranding of our business which started with an exploratory process of reviewing how we saw our business internally, but also interviewing external stakeholders to see how these views aligned with reality. Human Digital undertook development of the questionnaire and collating results to help shape the brand and then came up with several design options including logo, font, colour and design.

Once this had been finalised we start the new website development. Throughout the process we had weekly check in meetings to cover off all developments over the previous week and obtain feedback and shape the week ahead.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 4 people from there team, 1 Account/Project Manager, 1 Creative, 1 Digital Designer and 1 Technical Design

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They delivered a new brand incl Logos, colour schemes, marketing and packaging materials and design aesthetics to be used towards images and video content. A new website was also created that is both PC & device friendly that is modern and easy to use.

How effective was the workflow between your team and theirs?

Regular weekly check-ins made the process very smooth and ensured good communication of what was needed from both parties, what delivery dates would be, and to-do lists for the week ahead.

What did you find most impressive or unique about this company?

Frequent contact and discussions to ensure briefs were being met and queries were being resolved quickly to ensure delivery times could be met. Early notifications of any delays etc so we were all on the same page about delivery timelines. They spent time understanding our business and what would be most beneficial for us going forward, as well as trying to uncover other tools that could benefit us that weren't necessarily included as part of the brief.

Are there any areas for improvement or something they could have done differently?

A few glitches are always to be expected when implementing something of this scale with multiple updates required so while a negative response times were always fast and efficient to rectify.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a multinational IT consulting company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Human Digital?

We wanted to have an external-facing website that promotes our competency area.

SOLUTION

What was the scope of their involvement?

The key deliverable for this project was the CMS-coded website that presents our company and what we do to prospective clients.

The platform also contains products we’ve built and how people can get in touch with us for partnerships and career opportunities. 

What is the team composition?

We mainly worked with Daan (Director & Australian Account Manager) and a web developer.

How did you come to work with Human Digital?

We came across Human Digital through word-of-mouth referral.

How much have you invested with them?

We invested about $15,000 AUD (approximately $10,600 USD).

What is the status of this engagement?

We worked together from December 2021–June 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Feedback from our leadership team and the internal staff was very positive.

How did Human Digital perform from a project management standpoint?

They performed well from a project management perspective, and we typically communicated through video calls and team meetings.

What did you find most impressive about them?

We were very impressed with their responsiveness and deep understanding of our business challenges. They guided us through some of our ideas to see what was suitable for the website.

Are there any areas they could improve?

There’s nothing they need to improve on and we’re looking forward to working with them again on the next iteration.

Do you have any advice for potential customers?

I would advise you to have a clear vision and idea of the scope you want to deliver.

BACKGROUND

Please describe your company and your position there.

Im the project Specialist for Havana Coffee Works. Which is one of New Zealands prominent coffee roastery's

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Human Digital, and what were your goals?

We wanted to create a website for our Subsidiary brand Lucky's Coffee. Allowing the brand to have an online presence and a portal for customers to order from.

SOLUTION

How did you select this vendor and what were the deciding factors?

I approached quite a few vendors to help with our main website and to create a new one for our sister company. And decided Human Digital would be the perfect fit for the Sister website as they were eager to get started. incredibly helpful and I found them very personable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a baseline meeting to discuss my goals for the Lucy's website. And then from there they set about collecting all the relevant information from the brand. And then we had frequent progress and update meetings (organised by them) to make sure that I was onto of everything and that it was all running to schedule.

From there they put together a Shopify page for us and presented me with a few design and style iterations. Once one was chosen they put it into place and then made sure they helped us facilitate the launch and smooth running of the new website.

How many people from the vendor's team worked with you, and what were their positions?

3 people from Human Digital worked with me. Ben: Design Director Nick B: Digital Marketing Manager And Nick VR: Creative Lead

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the site launched we have heard that exiting customers of the brand have been pleased to see that there is an online presence and substance to the brand that they know. And the staff here at Havana have been happy with the results that they can now use as a platform to help promote the brand further.

Describe their project management style, including communication tools and timeliness.

We had Weekly meetings to make sure that we were all on the same page and tracking correctly. With Actions posted after each meeting and followed up regularly.

What did you find most impressive or unique about this company?

Their communication, Effort and desire to stay on target and deliver the result when promised. I also was very impressed with how helpful and personable they were to work with. As someone who is juggling a myriad of projects they made this one a breeze for me.

Are there any areas for improvement or something they could have done differently?

As far as I'm concerned they hit it out of the park. Nothing as of yet has prompted any thoughts of what could have been done better.

BACKGROUND

Introduce your business and what you do there.

I’m the head of marketing and communications for ABB, one of the largest engineering companies in the world. We operate in over 100 countries and have around 150,000 employees. I’m part of our New Zealand team, and I’m responsible for our marketing and communications strategy in this country and the Asia Pacific.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Human Digital?

I wasn’t satisfied with our previous digital marketing agency because they weren’t giving us advice on optimizing our campaigns. We needed help in digital marketing. 

SOLUTION

What was the scope of their involvement?

Human Digital is helping us with digital and social media marketing. They handle everything — they give us advice on campaign optimization, key messaging, and market positioning. 

Human Digital has integrated our campaigns to a Google dashboard, identifying clicks, impressions, clickthrough rates, and conversions. We study the figures and implement improvements monthly. They’ve also done a detailed report about our competitor landscape and campaign growth.

What is the team composition?

I’ve worked with Ben (Founder & Design Director) and Nick (Digital Marketing Manager), my account manager. Other teammates work behind the scenes, but we only deal with those two.

How did you come to work with Human Digital?

I found them through a Google search. I was looking for a local company to have instant responses and in-person meetings. I got a good feeling right away after speaking with Human Digital — they knew what they were talking about. I also liked their company culture and how they worked with various teams. 

How much have you invested in them?

We’ve invested over $300,000 NZD (approximately $200,00 USD).

What is the status of this engagement?

We’ve started working together in September 2020, and our partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Human Digital’s digital marketing activities have achieved a 200% ROI last year. Notably, they’ve helped us secure a $1 million deal with a petrol company. Their efforts have also contributed to various deals and sales-qualified leads. They’ve generated over two million impressions throughout our partnership.

Our teams in Australia, Taiwan, Indonesia, and other countries are also considering to work with Human Digital — that’s a testament to how well they fit in our organization. 

How did Human Digital perform from a project management standpoint?

Human Digital is excellent at project management — I’ve been in the industry for 14 years and never had a better experience. Their communication style is outstanding. We have monthly catch-ups to go through overall campaign results. We also have weekly meetings to discuss tasks for the 20 campaigns we’re running at the moment. 

Human Digital is communicative, responsive, and reliable — I trust them. If I ask them to do something, they will accomplish it within the hour. In particular, Nick is outstanding to work with, and he’s very valuable in this partnership.

We collaborate through emails and Google Docs. We also have a dashboard that contains all the necessary information of our campaigns, which is helpful for me during management meetings. I can easily change details on our ads through a table. Human Digital’s processes are straightforward. 

What did you find most impressive about them?

Nick’s enthusiasm and passion to help us succeed is impressive. He takes ownership of our projects, and he exerts so much effort to help us achieve our goals. 

Human Digital gives us special treatment, and it’s not like we’re just a regular customer — the results speak for themselves. They nurture us, hold our hands when we need explanations, and work hard to hit our targets. They’ve made great strides in helping us improve our organization. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Start working with Human Digital now. I highly recommend them to anyone based on the results of their work, their company culture, and their work approach. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder of The Untypical, a small online store that offers custom gift boxes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Human Digital?

We were launching our online business and needed help with web development and design.

SOLUTION

What was the scope of their involvement?

Human Digital designed and developed our Shopify site from scratch. We first had a kickoff meeting where we discussed our goals with the team. Afterward, we had another meeting to talk about the design. They took a look at our competitors and their websites and presented their research.

Eventually, they moved on to the development phase. We already had a logo, so they only had to work on the color scheme and other design elements that reflected our brand. Human Digital also optimized the site and conducted user testing. Finally, we launched the website.

What is the team composition?

We worked mainly with the director and their local account manager. Additionally, we talked to the founder, a web developer, and a designer in some of our meetings.

How did you come to work with Human Digital?

We found them online. We found reviews for various companies and reached out to all of them, but we ended up choosing Human Digital after our initial meeting. 

How much have you invested with them?

The project cost $6,000.

What is the status of this engagement?

We worked together from September–November 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Human Digital facilitated a really straightforward process. Furthermore, their values aligned with ours, and they truly understood our needs.

How did Human Digital perform from a project management standpoint?

Human Digital stuck to the timeline and budget we set. Their communication skills were good — the team was very open and let us know what they were working on. We used email and Google Meet to communicate, and they were always available for a quick chat if we had any questions. 

What did you find most impressive about them?

Working with Human Digital was really easy. The team was small but very customer-focused, which was essential to us. They provided our customers and us with a great experience. Overall, their values aligned with ours.

Are there any areas they could improve?

No, there’s nothing they could’ve improved.

Do you have any advice for potential customers?

Do your research so you can establish your requirements and the foundation of your project. Present it to Human Digital, and they can take over from there.

BACKGROUND

Please describe your company and your position there.

we are a boutique and niche high end restaurant and cocktail lounge in te awamutu, in the waikato area servicing the local town, and greater waikato region. i am the director of the company and manage the premises on a day to day basis.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Human Digital, and what were your goals?

our website was originally created by myself during covid lockdown using a template, we quickly realised that although the website served its purpose which was to take online bookings, it didnt reflect our luxurious brand and secrecy we are about. we hired Human Digital to design a custom website for us that reflected our brand, what we are about and also keeping in mind that im not that tech saavy so it needs to be easy to access and modify. our goals was to have a clear distinction of our brand, look and feel on the website, along with being able to capture customers easier and have better SEO optimization to appear easily for customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

Human digital (Ben) and the whole team really understood the brand really well and was able to articulate that vision into a reality.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

we had a meeting where Human digital really listen, we had multiple meeting and lots of customer research done, and all of this was done in the background with the team coming to us and letting us know what they are doing.

How many people from the vendor's team worked with you, and what were their positions?

i know we worked with ben, a person in australia and a person in new zealand somewhere. all remotely. ben was our point of contact.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

we saw a tremendous amount more people engaging with the website, people consistently comment on how nice it looks and we always get bookings forms coming in.

Describe their project management style, including communication tools and timeliness.

we are always kept in the loop of where the project was, we were given updates regularly and they project was finished on time if not earlier.

What did you find most impressive or unique about this company?

They really listened and understood our needs. it wasnt just a person who builds websites and charges you for it, there was a genuine human element which in my industry is huge.

Are there any areas for improvement or something they could have done differently?

non to note