Human Digital

Introduce your business and what you do there.

I’m the director of Dynamo Athletic. We’re a strength and conditioning facility for teenagers and adolescents in Sydney.

What challenge were you trying to address with Human Digital?

We basically needed to create an online presence. Although we had social media accounts, I wasn’t focused on them. We also had a basic Squarespace website that a friend built. I wanted a professional website and as I had little knowledge in that field, I wanted to work with an expert.

What was the scope of their involvement?

Human Digital built a website that integrates with our app. After COVID, we had to check the number of members in the gym every hour. We had an app that members used to book into sessions, and Human digital connected it with the new website. They also built e-commerce capabilities into the site. Their team hosts the website and provides monthly maintenance.

What is the team composition?

I only interacted with Ben (Design Director), but he had other team members working on my website.

How did you come to work with Human Digital?

My partner previously engaged Human Digital to build a website for her company. She highly recommended them. I gave Ben a call, and we hit it off. I felt comfortable discussing my ideas with him from day one.

How much have you invested with them?

The project cost less than $5,000.

What is the status of this engagement?

We worked on this project between June–October 2020.

What evidence can you share that demonstrates the impact of the engagement? 

I was absolutely blown away by the project’s cost because I have friends in business who spent significantly more on their websites. I was impressed by how Ben attended to all of my ideas. I felt comfortable working with him because he didn’t use jargon or make me feel stupid. I had a really positive experience.

How did Human Digital perform from a project management standpoint?

Their team provided constant updates about the project through an online whiteboard, Miro. However, I mostly communicated with Ben during our weekly calls and via email. I was impressed by how I was constantly in the loop even though I didn’t have development expertise.

What did you find most impressive about them?

Human Digital was incredibly accommodating. When partnering with an external agency to work on a project for your business, it can be daunting to let go of your ideas. I felt comfortable with Ben the entire time I worked with him. My requests were never a problem or difficult for them to accommodate. 

Are there any areas they could improve?

No, I don’t have any constructive feedback for them. I had an awesome experience.

Please describe your company and your position there.

Technician of testing lab

For what projects/services did your company hire Human Digital, and what were your goals?

they developed and designed a website that demonstrated the testing services the company provides

How did you select Human Digital and what were the deciding factors?

Worked with them on previous engagement, and they did well in that so were brought back

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Technologies

How many people from the vendor's team worked with you, and what were their positions?

Not sure what team looked like, but worked with a few developers

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It was a pleasure to work with them

Describe their project management style, including communication tools and timelines.

Excelled at communication. Most of which was done over email

What did you find most impressive or unique about this company?

They were good communicators.

Are there any areas for improvement or something they could have done differently?

Be based in New Zealand- other than that, nothing to do better

Please describe your company and your position there.

I am the Special Projects Manager at Alspec. Alspec is the market leader in the design and distribution of innovative aluminium systems to the architectural, residential, industrial and home improvement markets. 

For what projects/services did your company hire Human Digital?

A new business unit was created for a completely new product range that didn't fit within Alspec's core business. We needed to create a new website and have a supporting marketing campaign to build brand awareness and ultimately sales.

What were your goals for this project?

We wanted to create a website that was premium in look and feel but simple and easy to navigate. Our goal is to have 1,000 impressions within the first month and 20 inquiries/leads per week from the website.

How did you select Human Digital?

Human Digital was recommended by a colleague. There were two other companies we spoke to. The decision to move forward with Human Digital was because they were proposing more than just building a website, they were proposing to give our customers the best experience when visiting our website.

Describe the project in detail.

The website needed to be launched in four weeks so we wasted no time having a discovery meeting to get us all on the same page. Human Digital then came back with some research findings to ensure our website would stand out among the competition.

A week later we had a design and loose template to work on. The Human Digital team gave us some great recommendations on how best to appeal to our audience. A few weeks later all the content we provided had been uploaded and the website went live.

What was the team composition?

I worked mainly with the Director of Human Digital - Ben. He was my contact throughout the process and I was his contact. This made the process run quite quickly and smoothly as the correspondence from both ends were quick and efficient.

Can you share any outcomes from the project that demonstrate progress or success?

It's only been a couple of months since we launched the website but already we've seen a number of inquires/leads come through the websit and our traffic has increase by 40%. So far we are happy with the results.

How effective was the workflow between your team and theirs?

Ben and I connected via Goggle Meets which worked extremely well. We were able to work around each others busy schedule and still get the job done within the specified timeline.

What did you find most impressive about this company?

We were impressed with the amount of time and effort Human Digital went to get a better understanding of our business. They asked the right questions to ensure they were producing the best website to meet our needs as well as the customer's needs.

It was also great that Human Digital explained every step of their process in detail so that we could understand why they were doing what they did and what the intended outcome would be.

Are there any areas for improvement?

I was very happy with the process and the end result. Human Digital have been fantastic to work with.

Introduce your business and what you do there.

I'm a program director at a worker’s compensation organization in the government sector. We payout claims to workers for any worker who happens to injure themselves during work.

What challenge were you trying to address with Human Digital?

We wanted to introduce a digital payment solution and move away from paper-based invoices. We wanted to alleviate the stress stakeholders had about the payment process.

What was the scope of their involvement?

They were originally employed to be our commercial managers to help with our engagement with an external partner. They helped us understand the requirements, design the future stakes, and ensured that we got a great solution for our customer that was in line with the contract.

They led the business analysis as well as driving some of the process design and interaction, on top of the commercial manager activity. They also worked with stakeholder communication and workshop facilitation around design.

What is the team composition?

We had one main point of contact.

How did you come to work with Human Digital ?

We found them on a consulting platform and it seemed like we could work well together.

How much have you invested with them?    

We've invested $50,000 – $200,000.

What is the status of this engagement?

We began working together in October 2018, and we wrapped up in December 2019.

What evidence can you share that demonstrates the impact of the engagement?

The quality of their delivery was fantastic. Our presentations with our stakeholders were very clean, clear, and crisp. It was commented on and complimented by the business. They were always able to articulate a challenging problem in a clear, helpful way. Their deliverables have been top notch. All of their work was well thought through and they took challenging problems and were able to work their way through the challenging problems.

How did Human Digital perform from a project management standpoint?

They were fantastic. The quality of delivery was fantastic too.

What did you find most impressive about them?

They were very customer focused and worked with us every step of the way to solve the problem.

Are there any areas they could improve?

Sometimes with design people they get caught up with the inspection of things but I've given them that feedback already.

Do you have any advice for potential customers?

My advice is to trust them. They know what they're doing and they'll find you a good solution.

Please describe your company and your position there.

Washtech are the largest manufacturer of commercial dishwashers and glasswashers in Australasia. General Manager

For what projects/services did your company hire Human Digital?

Development of new websites for our local and international markets (complete), along with the development of a new eCommerce platform for our B2B spare parts and accessory sales (in progress).

What were your goals for this project?

Improve both the look and feel of our online presence for our end customers, and improve the functionality and usability of our B2B webstore for our key business customers.

How did you select this vendor?

I've worked with Ben in the past and trust his ability to be able to add value and deliver great outcomes. He hasn't let us down, with the new websites exceeding both our expectations along with those of our key stakeholders.

Describe the project and the services they provided in detail.

Complete redevelopment of our websites including the selection of Shopify as the optimal platform for what we were looking to achieve, design of the look and feel, along with delivery and fine tuning of the final product.

What was the team composition?

Ben personally worked closely with our IT and Marketing Managers to understand our key requirements, validate work being completed, and to keep them advised of progress. He managed all his resources behind the scenes, so from our perspective it was a seamless and very consistent process.

Can you share any information that demonstrates the impact that this project has had on your business?

With the sites only launched recently, the primary source of feedback so far as been directly from Australasian dealers and foodservice consultants. In both cases, this has been overwhelmingly positive, with an improved brand perception being achieved in the market as a result.

How was project management arranged and how effective was it?

Comprehensive project plan was provided to begin with, meetings held with my team no less than weekly, with more frequent project management through Trello.

What did you find most impressive about this company?

The final product was delivered on time and on budget. 

Are there any areas for improvement?

None that come to mind.