Huenei IT Services

BACKGROUND

Could you please describe your company and the role that you play there?

American International Group, Inc. [AIG] is a leading global insurance company. Presently, I am the vice president of Infrastructure for the Latin American and Caribbean regions. Formerly, I was the IT [information technology] manager for Argentina and Uruguay.

OPPORTUNITY / CHALLENGE

What was the business challenge were you trying to address with Huenei IT Services?  

We contacted Huenei to help augment our own internal team of developers. In total, we've hired more than 20 developers from them to help develop custom software solutions as well as deal with testing, configuration, and integration projects.

SOLUTION

Can you discuss the scope of the project?

We hired Huenei to help us automate one of our call center areas. It was an integrated project that required a thorough evaluation of the systems we have in place and our internal processes, documentation, and practices. It was a large-scale project, and we didn't have enough of our own developers to handle the project scope within the required timeframe. Huenei was able to bring in a number of talented engineers, architects, and other specialists to support the completion of the project. 

How did you come to work with Huenei IT Services?

The AIG procurement division selected them after going through an RFP [request for proposal] process. To be honest, Huenei receives a lot of great recognition from people in my market.

Can you provide a sense of the size of this engagement?   

The project spanned eight months with four full-time developers working on the solution.

When was the project completed?

We finished the project around the third quarter of 2013.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this project?

I can't disclose any specific metrics or benchmarks from the project. Those figures are confidential and vital to our competitive advantage. I can tell you that our own internal management team was very impressed with how easily we were able to incorporate Huenei's developers into our own team. The quality of their work was right up there with our own, and it only took a few weeks to get into an efficient workflow. 

Is there anything that you would consider unique about their practice?  

Huenei IT Services showed us that they have exceptional project control and management skills. We assigned them a project manager, and they were always on top of things, giving us weekly status reports on their completed milestones. 

BACKGROUND

Please describe your organization.

NEC Corp is a Japanese company with presence around the world. NEC Argentina provides biometrics, security, and e-government solutions, and we are one of the five software centers of NEC around the world.

What is your position?

I'm a software development manager.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Huenei IT Solutions?

Our challenge was to develop an application for Border Control System for LATAM and Huenei helped us in the analysis and development of some modules and interfaces, including the interfaces between the product and the biometric devices as fingerprint and passport scanners. We needed additional technical resources to support the development of these custom modules and interfaces as well as with the configuration. They've been developing mostly with .NET.

SOLUTION

Please describe the scope of their involvement in detail.

This remains an ongoing project, so the scale and scope of their involvement are subject to change. I can tell you that the majority of their work is custom development, architecture, and testing. We work in tandem as we implement our new systems. So far, the project has required more than 12,000 hours of development, testing, and documentation. It's an extremely complex undertaking. 

How did you come to choose Huenei IT Solutions?

We released an RFP [request for proposal] to several different vendors outlining our project requirements. The actual selection process took into consideration the cost, their technical experience, and comprehensive interviews with experts from each vendor. Based on that process, we decided that Huenei IT Solutions was the best fit.

This project remains ongoing, correct?

Yes.

Is there an estimated completion date set?

We expect to finish this project in September [2015].

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

It's difficult to quantify the quality of their work because this is a collaborative effort. We use their resources to increase our own internal capacity and ensure that the solutions we're developing are stable and efficient. Internally, our technical leads and project managers are pleased with their consistent quality and the overall workflow that we have with Huenei. 

Is there anything that you'd consider unique about their practice?

The most important added value from Huenei for us was their flexibility. They are also absolutely results-oriented, and they always place customer satisfaction ahead of revenue, which is something you don't see often with technology vendors.

In hindsight, are there areas in which they could improve, or things you'd do differently?

Not at all. We've been thoroughly impressed. It's a great working relationship.

BACKGROUND

Please describe your company and position.

I am the CTO of Swissjust

Describe what your company does in a single sentence.

We are a direct sales company and we sell wellness products as essential oils and aromatherapy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Huenei IT Services to accomplish?

• Corporate Website maintainance
• Backend developing
• Multiple front-ends developing

SOLUTION

How did you find Huenei IT Services?

Other

Why did you select Huenei IT Services over others?

Pricing first our budget, Great culture fit, Good value for cost, Company values aligned

What was the size of Huenei IT Services’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Corporate Website Maintainance
• New features developing
• Analize new user requirements
• Implement multiple enhancenments to the platform
• Backend Developing
• Develop API Rest services in Python
• Testing
• Publish solution in our code repository Multiple Front-Ends Developing
• Develop and maintain our Consultant APP
• Develop and maintain our Consultant Web

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website uptime and up to date
• Number of features implemented by sprint
• Roadmap milestone done

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Huenei delivers solutions on-time. The team understands and develops the requirements succesfully.

What was your primary form of communication with Huenei IT Services?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with the people and their work culture.

Are there any areas for improvement or something Huenei IT Services could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

I am a Services Delivery Manager and manage the people who work with our customers to enhance our products for their environment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Huenei IT Services?

"Discoverant" developer, "Compose and Capture" developer, "Workbook" development and quality assurance.

SOLUTION

How did you select this agency and what were the deciding factors?

We were looking for a near shore partner to augment our services.

Describe the project in detail and walk through the stages of the project.

There are many projects with customers.

Describe the recruitment process in detail.

Finding people who could develop our "Discoverant", "Compose and Capture" and "Workbook" products and provide QA testing.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We have been happy with the assistance provided by Huenei IT Services.

How effective was the workflow between your team and theirs?

Varied

What did you find most impressive or unique about this company?

Very personable and willing to learn.

Are there any areas for improvement or something they could have done differently?

Occasionally English skills.