Huenei IT Services

BACKGROUND

Please describe your company and your position there.

I am the Technical Program Manager working for a Voice AI company with locations in USA, Canada, Europe, China and Japan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Huenei IT Services, and what were your goals?

Software development for a custom solution related to voice AI.

SOLUTION

How did you select this vendor and what were the deciding factors?

After conducting a thorough market analysis and weighing our choices, we were able to identify the provider. We submitted a coding challenge to evaluate tech skills, and the results of the evaluation were impressive.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Software development for Voice AI products in their platform, working with different programing languages c++, lua, python.

How many people from the vendor's team worked with you, and what were their positions?

Team composition was 5-6 people in the team, with:

• (1) tech lead
• (1) program manager
• (3-4) software engineers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They worked on software development for the client's platform for +3 years, the team excelled at delivering on-time with continuous software releases using agile practices with high estandar quality values, establishing KPI, automations, and improvements to process over time.

Describe their project management style, including communication tools and timeliness.

The team worked using Agile methodologies implemented by Tech Lead and Project Delivery Coordinator. The team released software using Kanban methodologies, having daily stand-ups, backlog reviews, and retrospectives.

What did you find most impressive or unique about this company?

Flexibility; The team quickly adjusted to changing requirements from customers. On the basis of product roadmaps that the customer was able to deliver on schedule and within budget, we occasionally required to make revisions.

Are there any areas for improvement or something they could have done differently?

We held recurrent client/customer meetings seeking improvements and feedback. This helped to improve processes and automate bottlenecks as the project was evolving.

BACKGROUND

Please describe your company and your position there.

Whoseale / retail company, leader in food distribution to merchants and retail customers. Position: CIO of the company and member of the board of directors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Huenei IT Services, and what were your goals?

We have a small team of specialized developer leaders and we needed a company that will accompany us in the digital transformation off all our processes. This includes development of new applications, data structure changes and enhancements of our POS system, interfaces with new web services, digital document tracking and interactions, CRM integration, Sales app development, portal integration, new digital identity of customers, etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose this vendor based on quality of developers, and commitment to our proyect, we view them a real team partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have continous meetings on monthly goals and objectives, we use Oracle database, .net frontend development, webservice soap and api tools, AWS backend, Api integration with Vtex, Java xml integration, PHP, HTML5, android SDK, etc.

How many people from the vendor's team worked with you, and what were their positions?

• 1 Proyect manager
• 3 Developers
• 1 Technical lead
• 1 Quality and document lead

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

By changing some core data structure and developing webservices we have gained a more dynamic and fast developing time, many new developments have gained high user acceptance, we saw an 800% growth in customer use of our digital tools.

Describe their project management style, including communication tools and timeliness.

We have status updates every week, developer meetings every two days, the project includes the use of Jira and Zoom.

What did you find most impressive or unique about this company?

They are hardworking and committed to integrating with our existing team, giving constant support and mutual help.

Are there any areas for improvement or something they could have done differently?

the inical reaction time to new proyects or requierement changes..

BACKGROUND

Introduce your business and what you do there.

I'm the VP of engineering at Quantified, a company with a SaaS-based tool that is used as a sales training platform to improve the communication skills of sales representatives using a complicated AI algorithm. The algorithm simulates how an audience would respond to a user, which allows users to scale out the analysis of communication. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Huenei IT Services?

We needed help with the development feature builds for the SaaS product. 

SOLUTION

What was the scope of their involvement?

When they onboarded, we generated several hundred thousand emails a week on our existing system. We needed to analyze exactly what we were sending out, the frequency of the sends, and the logic behind the sends. So, Huenei IT Services' developers built an entire machine learning model to scan and categorize our previously sent emails. 

Huenei IT Services' team is now working on a Rust-based notification microservice project written in Ruby for the customer side of our platform. There are also some Angular components. They're building a preferences microservice engine that can manage the determination of which users should receive notifications within which organization at any given point in the day. The software then sends out the corresponding notification based on the preference. 

Their team also provides some production support. Whenever our customer has an issue with the function, a member of Huenei IT Services' team will triage it by fixing the root issue. 

What is the team composition?

We're currently working with five teammates from Huenei IT Services.

How did you come to work with Huenei IT Services?

I got a cold email from them while researching development partners — Huenei IT Services' timing was impeccable. 

How much have you invested with them?

We invest around $22,000 with Huenei IT Services a month; so far, we've invested several hundred thousand dollars with them. 

What is the status of this engagement?

Our ongoing engagement with them began in January 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Huenei IT Services is absolutely outstanding — their team is good at figuring out difficult challenges. They solved our existing problems within a week when they onboarded so we could migrate to the microservice they developed. We had a complicated situation we didn't know how to tackle, and Huenei IT Services created a solution to fix it.

How did Huenei IT Services perform from a project management standpoint?

Huenei IT Services delivered on time and within budget. We typically communicate through our biweekly huddles and via Slack day-to-day. We also use Jira to track enhancement and support tickets. 

What did you find most impressive about them?

Their team is charming. Huenei IT Services' wonderful team is invested in what we're doing; they bring a lot to the table. However, their ability to adapt to feedback has impressed me the most. My team can identify what needs to be altered, and Huenei IT Services' leadership will bring on additional resources they have within their organization to resolve the issue. We see improvement within a few days of identifying changes that need to be made.

Are there any areas they could improve?

Recruiting is a challenge for them. The market is overtaxed right now, so it can take a while to add new developers when we need them. 

Do you have any advice for potential customers?

I'd advise customers to let Huenei IT Services have control over how they function and run teams — give them some autonomy. It's also important to have open conversations about project expectations. 

BACKGROUND

Introduce your business and what you do there.

I'm the CTO of an asset management company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Huenei IT Services?

We were looking to outsource complicated software development that we needed to launch a new product. 

SOLUTION

What was the scope of their involvement?

At the beginning of the development project, we provided Huenei IT Services with specifications through user stories and UX screen designs. We provided a lot of information about the business application and rules. Then, Huenei IT Services developed the software using .NET, a Microsoft SQL database, and Blazor for the frontend. 

The project digitizes onboarding journeys, which had been previously processed manually. 

What is the team composition?

We worked with a project manager, a software architect, a design lead, a business analyst, and 2–3 developers. 

How did you come to work with Huenei IT Services?

Huenei IT Services was recommended to us. 

How much have you invested with them?

We invested about $97,000 with Huenei IT Services. 

What is the status of this engagement?

Our project with Huenei IT Services was from October 2021–May 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Huenei IT Services successfully delivered the project and is staying on retainer for further support. We launched the product to our client base, and it has been received very well. We've gone from having 100% of our applications generated manually to 25% of them processed through the software. 

How did Huenei IT Services perform from a project management standpoint?

Huenei IT Services communicated regularly through Microsoft Teams and had regular meetings with us. Whenever there was confusion or misunderstandings, they were quick to talk us through the requirements. When we needed them to, Huenei IT Services provided us with function demonstrations. Their team worked in 2–3 week sprints, following our documented requirements. 

What did you find most impressive about them?

Huenei IT Services' code was excellent. We had regular software releases, which was part of our sprint-based delivery schedule — the software was good quality and improved over multiple iterations. 

Are there any areas they could improve?

The product we launched was unique and needed a lot of understanding from a business perspective. I've already requested this of Huenei IT Services: they need to have more English-speaking teammates on our projects so we can talk them through the requirements. 

Do you have any advice for potential customers?

Huenei IT Services is a very good software development company and can put together the right team to deliver software that meets the customer's needs — the quality they deliver is just as good as any in-house team.  

BACKGROUND

Introduce your business and what you do there 

I’m the general director at a transportation company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Huenei IT Services?

We needed to standardize some of our processes so we contacted Huenei to develop a custom management platform that could allow us to do that.

SOLUTION

What was the scope of their involvement?

The team started off with a discovery process where we evaluated the needs of our operating areas. They then built our iOS and Android app, which had web and mobile versions. The platform’s main purpose was to standardize our processes, mainly focused on the information and documents we manage.

The project was very important because we had about a thousand operations annually, and we had a lot of employees supporting us. They used Java for the app's front- and backend, and the web app was developed using React. The platform was launched in January 2021, but we continue working with them for the project’s second phase.

What was the team composition?

We’re working with 10 people from Huenei, including a project manager, a functional developer, and a team of developers assigned for the front- and backend development as well as app development.

How did you come to work with Huenei IT Services?

We didn’t work with Huenui before, but we received many good references from people about their work. We started off with a discovery project and it went very well. They also showed a great understanding of our project. On top of that, they showed great professionalism and attention during our partnership so we decided to start a new project with them.

How much have you invested in them?

The project cost is about $200,000.

What is the status of this engagement?

We began working together in May 2020, and we continue to collaborate.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve achieved our main goal, which was to standardize our processes and improve the way we presented our clients' information. Their work’s also great, and they've always met every scheduled deadline.

How did Huenei IT Services perform from a project management standpoint?

The project has been very smooth because we don’t encounter any surprises — we always know every step involved in our partnership. Despite the challenges brought by COVID-19, we’ve had a very good collaboration. We don’t have in-person meetings, but we communicate through Zoom every two weeks. 

Additionally, we exchange emails with important information and files we need for the project. They also use apps such as Jira to keep track of the processes. Overall, they have a very efficient and agile work process.

What did you find most impressive about them?

Huenei’s greatest strength is their organizational skills; they’re great at managing every step of the project. In addition, their team is very skilled and professional. Above all, they’re available 24/7 to solve any questions or issues.

Are there any areas they could improve?

Honestly, we’ve had a great experience with them. Although they didn’t offer the cheapest services, we’ve been very happy with their results. 

Do you have any advice for potential customers?

They’re very professional, and they’ll give you great advice. They’re not cheap compared to the local market, but their team is outstanding and they are well worth it. 

BACKGROUND

Please describe your company and your position there.

I'm the Managing Director of an IT Consultancy firm which provides services to companies for software architecture and bespoke development of products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Huenei IT Services, and what were your goals?

The project was in part a port of a legacy ASP.NET application into a Blazor version of the same. Taking opportunities to make improvements. Partway through this port, a new opportunity was identified and an additional application was built to extend the capabilities for this original legacy application.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was looking to partner with an organization in Argentina and looked via my existing LinkedIn contacts for an off-shore provider. I had worked with one of the founders of this organization many years earlier who was contact on LinkedIn. I put out a generic 'need help' posting and he contacted me to see if they could help. I talked with a number of others, but liked the offering that was made.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They did a conversion of a legacy application from .NET 4.8/WebForms/ASP into Blazor Server-side over .NET 5.

How many people from the vendor's team worked with you, and what were their positions?

4 people were assigned to the project, including a developer, a tech lead, a requirements manager who also acted as a graphic designer, and a project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This project is not specifically about measurable outcomes, it's about providing new capabilities, moving to a new technological platform in order to be ahead of the competition, and providing a richer offering to our clients.

Describe their project management style, including communication tools and timeliness.

The team is very communicative and open to new approaches. We have periodic meetings via Teams (video) and use Slack for immediate chat and sharing of content. They use DevOps and Jira to manage and prioritize requirements.

What did you find most impressive or unique about this company?

They are positive and attentive to requirements. This is a fluid project without a hard specification. They are able to adapt and are helping me realize a new software suite with extended capabilities within an attractive and intuitive interface.

Are there any areas for improvement or something they could have done differently?

To date, I haven't had anything that has needed improvement. I am happy with the service they are providing and have started to talk to them about other projects.

BACKGROUND

Introduce your business and what you do there.

I am an operational support systems manager at Telecom Argentina.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Huenei IT Services?

They've provided a specialized team that has assisted us with several projects. 

SOLUTION

What was the scope of their involvement?

They've completed projects using Java and have delivered services related to databases and analysis profiles.

What is the team composition?

We have been working with them for a long time, and the number of resources is different depending on the project. We have had up to 30 people, but, at the moment, we are working with 15.

How did you come to work with Huenei IT Services?

When I started working with my current employer, they were already working with Huenei, so I am not sure how exactly the company found them at first.

However, after some years, the company evaluated its IT partners, and Huenei was selected again. They are not the only company we work with though, we have other partners.

How much have you invested in them?

We've invested bout 1000–1200 Argentine pesos (approximately $20 USD) per hour, per person.

What is the status of this engagement?

I've been working with my current company since 2010, and when I started they were already working with Huenei.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a good relationship with them, and we've had mostly positive results. In general, we're happy with them.

How Huenei IT Services perform from a project management standpoint?

We've always had staff working with us, but we manage the project. As for communications, their staff maintains a very good communication channel with us.

What did you find most impressive about them?

They're understanding and flexible with our requirements, and they've shown us that they're committed to our projects.

Are there any areas they could improve?

Something they could improve is how long they take to find their resources in the market. They could be more dynamic when it comes to finding replacements and new staff.

BACKGROUND

Introduce your business and what you do there.

I work in HR for a technology firm. We’re primarily dedicated to developing IT solutions for financial institutions. The company has about 1,000 employees and around 30 years in the market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Huenei IT Services?

My company has been working with Huenei IT Services for about 10 years now. We hired them to provide staffing services. 

SOLUTION

What is the team composition?

I’ve been directly in touch with three people.

How did you come to work with Huenei IT Services?

They were already working with the company when I started here, which was about ten years ago. We have continued working with them because they’re very professional, serious, efficient, and kind. We also consider the feedback of the rest of the inner-IT team, and they are happy with their work.

We have a very high demand for development, so we work with other companies along with Huenei IT Services, and they are one of the suppliers we don’t want to lose.

How much have you invested with them?

My company spends between 10–20 million Argentine Pesos (approximately $167,500–$335,000 USD) per year.

What is the status of this engagement?

Our needs change over time, so we don’t always have active contracts. My company has been collaborating with Huenei IT Services for a long time, but we had a reactivation of contracts in 2017. We continue to work with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They make us feel secure and calm. We know that they have good operations and take good care of their staff, which is very valuable to us. 

How did Huenei IT Services perform from a project management standpoint?

We don’t use any project management tools. We handle the hiring processes and payments with them, but we manage the projects ourselves. We usually communicate by email. They’re very responsive and have good communication. 

What did you find most impressive about them?

Their reliability, security, constant communication, and willingness to collaborate has been most impressive.

Are there any areas they could improve?

Huenei IT Services could be more proactive about offering candidates. They could also have more professionals than the ones they have now.

BACKGROUND

Introduce your business and what you do there.

I’m the IT business solutions manager at an insurance company. I’m in charge of technology, apps, and business solutions. We’re a branch of an Italian insurance company that has about 75,000 employees around the world. We work with companies and individuals through about 50 local offices and digital channels. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Huenei IT Services?

We needed help managing our site and developing various projects.

SOLUTION

What was the scope of their involvement?

We have been working with Huenei IT Services for a while on different projects. They help us with payment management. They also provide indirect channel management to our site for our strategic partners and producers. The team has worked on digital frontends and mobile apps. They mainly use SQL and PL/SQL for our projects. They’re currently doing site maintenance.

What is the team composition?

This always depends on the project and our needs. 2–3 people are working with us on site maintenance. Someone else was also working on the website.

How did you come to work with Huenei IT Services?

We have been working with them for so long that I don’t remember how we found them in the first please. We continue choosing them, though. They are very professional and honest, and we feel comfortable working with them.

How much have you invested in them?

We’ve had several projects, so I couldn’t tell you.

What is the status of this engagement? 

The partnership began in 2014 or 2015, but I don’t remember exactly when. The work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’re great at selecting which developers work on specific projects. The developers are high-quality. Huenei IT Services does a great job on the HR side keeping their employees motivated.

How did Huenei IT Services perform from a project management standpoint?

We manage the projects ourselves, so I couldn’t say anything in that regard. 

What did you find most impressive about them? 

I think I have already mentioned it all.

Are there any areas they could improve?

I couldn’t say anything.

BACKGROUND

Introduce your business and what you do there.

I work in the IT department of a retail company based in Argentina.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Huenei IT Services?

We needed to hire more staff for some of our IT projects.

SOLUTION

What was the scope of their involvement?

They provided staff augmentation services. We hired a project leader, a developer, and a functional analyst. One of our requirements is that the developers must be on-site at our offices.

What is the team composition?

Currently, I am working with two people.

How did you come to work with Huenei IT Services?

Our procurement team has a catalog of suppliers. Whenever a project comes up they do the bidding process and choose among those suppliers the option for a given project. 

What is the status of this engagement?

We started working with them 2 years ago. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have been very good. They have presented us with candidates who met our specific needs in a very short period of time. The ones we hired adapted to the projects very well. It's hard to find companies that can work on-site, but they did. 

So the results were great, we are still working with them and are looking forward to continuing. We hope to renew our contract with them.

How did Huenei IT Services perform from a project management standpoint?

They just provide the staffing resources and we manage the projects ourselves.

What did you find most impressive about them?

They are very agile. Huenei IT brought us the resources we needed very quickly and offered a very competitive price.

Are there any areas they could improve?

Maybe they could work on getting closer to their own team as they have developers working on-site on other projects. They often feel more like a part of our team than theirs.