Nearshore Development Services

Founded in 1995, Huenei is a Regional IT Services provider based in Argentina.

Boasting 20 years of experience, 300+ professionals and 10+ countries presence, we enjoy a client satisfaction rate of 97% working with top level multi industry companies.
We deliver optimal Nearshore Development Services under top technologies:

  • Java
  • .Net
  • Portals (MS Sharepoint & Liferay)
  • Mobile (iOS, Android, Windows, Hybrid)

Our approach may include the whole product lifecycle or a specific profile:

  • Project Management

  • Business Analysis

  • Architecture

  • Development

  • Testing

 

 
$5,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
1995
Show all +
Buenos Aires, Argentina
headquarters
other locations

Portfolio

Key clients: 
AIG, Monsanto, Phillip Morris, Cardif BNP Paribas, Telecom, La Caja - Generali Group, Falabella, Fraiche, Costco, Visa, ICBC, Citibank, Techint, Nec, Banco Supervielle, BBVA, Invex, Rich´s, Makro, Ficohsa

Our main international customers are: Soundhound Inc, Mylan, Monsanto, AIG, Walmart, Axion Energy, ICBC, Novartis.

Reviews

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Staff Augmentation for Retail Company

"They have presented us with candidates who met our specific needs in a very short period of time."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2019 - Ongoing
Project summary: 

Huenei IT Services provides IT staff for a retail company. They were fully augmented into the client's IT department and worked as on-site employees. 

The Reviewer
 
2,000+ Employees
 
Buenos Aires, Argentina
IT Manager, Retail Company
 
Verified
The Review
Feedback summary: 

The vendor supplies very capable employees who satisfied all skills and requirements. They adapt to projects well and have no problem with being on-site. Huenei IT Services offer great results and has been hired long-term by the client. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work in the IT department of a retail company based in Argentina.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Huenei IT Services?

We needed to hire more staff for some of our IT projects.

SOLUTION

What was the scope of their involvement?

They provided staff augmentation services. We hired a project leader, a developer, and a functional analyst. One of our requirements is that the developers must be on-site at our offices.

What is the team composition?

Currently, I am working with two people.

How did you come to work with Huenei IT Services?

Our procurement team has a catalog of suppliers. Whenever a project comes up they do the bidding process and choose among those suppliers the option for a given project. 

What is the status of this engagement?

We started working with them 2 years ago. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have been very good. They have presented us with candidates who met our specific needs in a very short period of time. The ones we hired adapted to the projects very well. It's hard to find companies that can work on-site, but they did. 

So the results were great, we are still working with them and are looking forward to continuing. We hope to renew our contract with them.

How did Huenei IT Services perform from a project management standpoint?

They just provide the staffing resources and we manage the projects ourselves.

What did you find most impressive about them?

They are very agile. Huenei IT brought us the resources we needed very quickly and offered a very competitive price.

Are there any areas they could improve?

Maybe they could work on getting closer to their own team as they have developers working on-site on other projects. They often feel more like a part of our team than theirs.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Staff Augmentation for Insurance Company

“They are always available and have great communication.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
2018 - Ongoing
Project summary: 

Huenei IT Services provides ongoing staff augmentation for a range of projects. They support the main product offering, helping out with PHP and PowerBuilder-related tasks.

The Reviewer
 
200 - 500 Employees
 
Buenos Aires, Argentina
Francisco Zeisel
Development Manager, Experta
 
Verified
The Review
Feedback summary: 

Reliable and tech-savvy, the team is well-integrated into the internal group. They’ve adapted to the in-house team’s project management style.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the development manager at an insurance company called Experta.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Huenei IT Services?
 
We rely on Huenei IT Services for staff augmentation. They supply resources mainly for our Java and PowerBuilder development projects. 

SOLUTION

What was the scope of their involvement?

Our core software is developed on PowerBuilder with an Oracle database. The other part of the development is on Java. Huenei IT Services is one of several companies that support our development efforts.

What is the team composition?

There are currently around seven developers working with us. 

How did you come to work with Huenei IT Services? 
 
They’re very well known in Argentina, and their account managers provide good services. That’s why we continue working with them.

How much have you invested in them?

We spend around 10 million ARS (approximately $180,000 USD) per year.
 
What is the status of this engagement?

We’ve worked with them for around 2–3 years, now, starting in 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their developers are responsible and professional, and they provide good work. Even though we’ve only hired them for a specific service, their developers have become a part of our team.  

How did Huenei IT Services perform from a project management standpoint?

We manage the project ourselves using their resources, so that’s on us.

What did you find most impressive about them?

They are always available and have great communication.

Are there any areas they could improve?

They could work more on integrating their developers into their own company. I imagine, if they only work directly with us, they might start to lose contact with their own company.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Development Services for AI Voice Assistant Platform

“They've been agile and adapted well to rapid priority changes...”

Quality: 
4.0
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Jul. 2018 - Ongoing
Project summary: 

Huenei IT Services provides ongoing development support for the Spanish component of an AI voice assistant platform, using internal technology. 

The Reviewer
 
300 - 500 Employees
 
Santa Clara, California
Technical Project Manager, AI Voice Assistant Platform
 
Verified
The Review
Feedback summary: 

Huenei IT Services has provided creative and high-quality development support thus far. They've also been extremely agile and flexible as priorities constantly change. Despite some minor discrepancies in timeline estimates, they're reliable and good at solving problems overall. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the technical project manager for an AI voice assistant platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Huenei IT Services?

We reached out to Huenei IT Services to help develop the Spanish language functionality of our AI voice assistant platform. 

SOLUTION

What was the scope of their involvement?

Huenei IT Services is assisting with the development of our AI platform, using our internal technology to incorporate features that allow the app to understand Spanish speakers. 

What is the team composition? 

Our team has evolved over time, so we've worked with 8–10 developers throughout the engagement. 

How did you come to work with Huenei IT Services?

I wasn't involved in the selection process.

What is the status of this engagement?

We've been working together since around July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've been a great partner overall. They're flexible when it comes to dealing with shifting priorities and timelines as needed. The tools they're using to accomplish their work have also evolved well. They're able to employ creative workarounds to some of the problems we've encountered along the way. 

How did Huenei IT Services perform from a project management standpoint?

They've had a very consistent approach to project management, providing regular summaries of work in progress and next steps. They've been agile and adapted well to rapid priority changes, handling the work on a week by week basis as it evolves. 

What did you find most impressive about them?

They've provided a very competent technical lead. They have been very reliable overall when it comes to keeping the team at capacity, even as resources working on our project have changed.

Are there any areas they could improve?

Nothing major comes to mind.

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
    They've overshot timeline estimates on occasion.
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    They've adapted well to a variety of tasks we've given them.
  • 4.0 NPS
    Willing to refer
    They're quite good at what they do, so I'd likely recommend them if given the opportunity.

Staff Augmentation for Financial Services Institution

"It was a great experience working with Huenei IT Services."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2013 - Ongoing
Project summary: 

Huenei IT Services was hired to develop a client segmentation system using JavaScript. They also provided a team to outsource services.

The Reviewer
 
5,000+ Employees
 
Buenos Aires, Argentina
IT Manager, Financial Services
 
Verified
The Review
Feedback summary: 

Huenei IT Services developed a product that significantly benefitted business. Their seamless communication supplemented their professional management style. Customers can expect a team that performs effectively, delivering work on time.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager at a financial entity.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Huenei IT Services?

We hired Huenei IT Services to develop a system aimed for client segmentation.

SOLUTION

What was the scope of their involvement?

It is a central system used by different applications to know what business executive is assigned to each client. Their team used JavaScript as a development language. They also provided personnel to outsource services.

What is the team composition?

We worked with a team of six.

How did you come to work with Huenei IT Services?

Huenei IT Services had a commercial operation with our bank. One of our branches referred them to us.

How much have you invested with them?

We spent around $50,000.

What is the status of this engagement?

We started working with Huenei IT services about six or seven years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It was a great experience working with Huenei IT Services. The development their team did was key for our business. It has an excellent performance.

How did Huenei IT Services perform from a project management standpoint?

All deadlines were met. We had project follow-up committees with excellent communication.

What did you find most impressive about them?

We have a very good relationship with them. We can reach agreements easily. Communication with their team makes everything flow and work better.

Are there any areas they could improve?

Sometimes we had delays, but they were fixed quickly.

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

.NET & Mobile App Dev for Airport Management Company

"Huenei IT’s team exhibits many strengths."

Quality: 
4.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2017-Ongoing
Project summary: 

Huenei IT assists with the development and maintenance of core airport management systems. Key technologies used are .NET, JavaScript, and Oracle. They also help with mobile app development.

The Reviewer
 
1000+ Employees
 
Buenos Aires, Argentina
Federico Buzzoni
IT Manager, Aeropuertos Argentina 2000 S.A.
 
Verified
The Review
Feedback summary: 

Huenei IT delivers excellent development work. They’re skilled and efficient. Their organization is also a noteworthy element and testament to their process. The developers that work at Huenei IT are dedicated and hardworking.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the software development manager at an airport management company that controls over 20 airports across the country. We’re in charge of all the systems and apps, and also hire and manage solutions for them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Huenei IT?

We developed our core systems that manage the airports and their air cargo. Huenei IT works with us on the roadmap and maintenance of those systems.

SOLUTION

What was the scope of their involvement?

For airport management, we use .NET and JavaScript. When managing the air cargo, we use mainly JavaScript and Oracle. Sometimes their team works on developing mobile apps for us.

What is the team composition?

We work with seven people at our offices, and there are seven team members working at their office.

How did you come to work with Huenei IT?

We employ an open bidding process. For another project, we chose Huenei IT and saw great results. They were scoring higher in other bids, so we selected them for more new projects.

What is the status of this engagement?

We’ve been working with them for about 2–3 years, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results are excellent. Huenei IT is well-organized, helping us manage roadmap and development matters, separately. Before they were all mixed up, but now we have two working groups. One is dedicated to long-term projects, while the other is focused strictly on development.

How did Huenei IT perform from a project management standpoint?

Their team connected to our project management software. Each month, I receive a report that displays all the tasks and hours per person. This helps me keep control of the work and projects.

What did you find most impressive about them?

Huenei IT’s team exhibits many strengths. The developers they have based in our office are frequently checked on by their staff. I appreciate that. Also, as we hire more developers, they assign a single point of contact that distributes the work amongst them. This process is a great advantage in time and resource matters. The developers are productive and capable. We save money because they don’t have a high personnel rotation.

Are there any areas they could improve?

I don’t have anything negative to say.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS & Android App Dev for Portfolio Investment Company

"Huenei IT Services created a successful application for my company."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jun. 2017 - Feb. 2018
Project summary: 

Huenei IT Services built a mobile application for a portfolio investment company. The team developed an app for iOS and Android.

The Reviewer
 
50 - 100 Employees
 
Buenos Aires, Argentina
IT Director, Personal Portfolio Investment Company
 
Verified
The Review
Feedback summary: 

Feedback has been positive for the iOS and Android application. Huenei IT Services’ work was a triumph. Their honesty was a noteworthy aspect of the engagement. The team was open to criticism and feedback. They were also communicative.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager at a portfolio investment company based in Argentina.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Huenei IT Services?

We engaged with Huenei IT Services for development work.

SOLUTION

What was the scope of their involvement?

Huenei IT Services built our company an app for iOS and Android.

What is the team composition?

I met with a few people including a project manager, three developers, and a QA tester. I’m not sure if they had a bigger internal team working on the app.

How did you come to work with Huenei IT Services?

I had talked with them before this project came about. I found their profile interesting and heard great things. When we started the project, we made a list of potential suppliers and chose Huenei IT Services. We were impressed by their references and price.

What is the status of this engagement?

We started working with Huenei IT Services in June 2017. The work continued until a few months ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As with every project, adjustments need to be made, but their team did an excellent job. Huenei IT Services created a successful application for my company. They were honest and worked to make proposed improvements when needed.

How did Huenei IT Services perform from a project management standpoint?

Their team was exceptional at communication. If there were any issues, we could talk to them, and they were open to hearing our feedback. Jira was our main project management tool.

What did you find most impressive about them?

Their biggest strength is their communication.

Are there any areas they could improve?

I can’t think of anything at the moment.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

.NET Development for Insurance Company

"We are very pleased with their work."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2017 - Ongoing
Project summary: 

Huenei IT Services is an outsourcing partner for .NET development projects. Work has also utilized C#, Model View, and SQL databases.

The Reviewer
 
500-1000 Employees
 
Buenos Aires, Argentina
Health Development Chief, Insurance Company
 
Verified
The Review
Feedback summary: 

The team is efficient and communicative. They have stellar HR policies.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a development manager for an insurance company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Huenei IT Services?

 They provide us with outsourcing services. They find and manage developers for us, most of them work home office. We lead .Net development projects with coordinated teams.

SOLUTION

What was the scope of their involvement?

Development projects have included .NET, C#, Model View, and SQL databases.

What is the team composition?

The team has scaled from two to eight developers.

How did you come to work with Huenei IT Services?

The team reached out to us with a proposal for serving as our supplier. However, we wanted to diversify and eventually formed the current development-based partnership.

 What is the status of this engagement?

We started working with them in 2017 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are very happy with their work. They are very efficient, retain excellent resources, and have ideal HR policies.

How did Huenei IT Services perform from a project management standpoint?

Our team does project management. However, communication with Huenei IT Services is great.

What did you find most impressive about them?

Their communication skills and HR policies stand out.

Are there any areas they could improve?

We are very pleased with their work.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Development For Department Store

"They will listen to you and take care of the things that you are proposing."

Quality: 
4.0
Schedule: 
4.5
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2014 - Ongoing
Project summary: 

Huenei IT Services built a mobile app on iOS and Android for a retail company. The project includes a store locator, e-commerce integration, product catalog, and promotional system.

The Reviewer
 
1001-10,000 Employees
 
Santiago, Chile
CIO, Department Store
 
Verified
The Review
Feedback summary: 

Even without a marketing campaign, the new app has logged a surprisingly high usage rate. It performs very well, although it suffers from some lag and architecture instability. Huenei IT Services's developers were accessible, adaptable, and receptive to feedback. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

Our company is a major retailer in Latin America. We operate out of several South American countries. We have several areas, including department stores and home improvement. We have supermarket shopping centers, and finance divisions that have banking. The area that worked with Huenei was the department store division.

What is your position?

I'm the CIO [chief information officer] of the department stores division.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Huenei IT Services?

We were looking to build our first app for our customers. It was an app intended for the smartphones of our customers. We wanted a store locator, a product catalog, news about operating hours or if there's a holiday. We also wanted contact information and a checkout process. We wanted customers to be able to add from the catalog that is in the app to the cart. The cart is the mobilized version of the web. The app interacts with the cart and puts in the cart all the things that I'm selecting while I'm browsing the app. That was the first goal. We wanted an app with those features at least.

SOLUTION

Please describe the scope of their involvement in detail.

We had very clear goals. We contacted a company for the user experience. They worked with the users making all the mocks of the screens and how to navigate and the difference between iOS and Android and different devices. We ended up with all the user experience that you need to navigate the app. These are back office systems – the Legacy systems and for this screen we think that the information we have there we need to get there. 

How did you come to work with Huenei IT Services?

Our home improvement division was the most advanced as far as apps go. We tend to look at them as an internal provider. We compared what that division knows with three providers. One of them was Huenei. Because of price and because of experience we thought it was a good provider to start with. We went ahead with them.

Could you provide a sense of the size of this initiative in financial terms?

I can't give you that information. I can say we wanted to do the first and second step for a certain budget, and we only got to the first step with that budget. There are many reasons behind that. First is inexperience from our side in working with apps. 

What is the status of this project?

We started in April 2014. The first phase was completed in February 2015. You can download it. It's on the App Store. We're still working with Huenei for the next steps.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We haven't launched the app with marketing yet. We just published it and it's out there. But, we never did a campaign. There are people downloading the app and using it. We have a very high rate of usage. We didn't know that it was going to be used so frequently. It was a surprise for us. The end product is very good. I like it. There were two things to improve. One was the speed. Sometimes, when you're working with 3G, because of the architecture, it's a little bit slow. We had two or three issues around the app, but it wasn't Huenei's fault. It wasn't something we needed to record or republish. It was more in the middle layer. It was because of this lack of knowledge of how to deploy the architecture. If we go back in time, that regret is the only thing that's still hurting us today. In the other areas – usage and how it looks, how it behaves, and some comments of the people that use it – we are OK.

What distinguishes Huenei IT Services from other providers?

Huenei IT Services is easy to reach. Sometimes, when you work with developing companies, you only have contact with the programmers. In this case, they have some senior people and also the director of the company [Jorge Attaguile] and the CEO [Gustavo Commisso]. I can call them, they will answer, and they will take care of things. That's a very good thing. You are speaking with business people. They will listen to you and take care of the things that you are proposing. They were flexible with us. 

In hindsight, are there areas in which they could improve, or things you might do differently?

In the beginning, they didn't offer guidance as much. But, as time went on, they started to help. In the beginning, if you're going to get an expert in something and you say "these are the sketches I have," you're expecting the transference of knowledge from the provider to you. For instance, "You're going to use APIs [application programming interfaces] but, for what you are going to solve, that's not the best architecture. We can say that this will work better."

In the beginning, we had trial and error, and we learned inside the integration layer how to integrate and how to get the information available for the app and stuff. So, in that process, there was a lot of reworking to be done, and then we had to redefine the contract because that resulted in changing code for the app or changing some services. That's the main issue that I had with them. Otherwise, they're an excellent company. They have people that know how to do things and how to program in the different platforms. They're a good company. They should put more effort in at the beginning to transfer some of the knowledge and to redefine some things. Their approach was, you tell me what you need, and I will build it. We were thinking more of, "Go this way for what you want as far as user experience and the kind of information you want to put in the app. I will suggest you go this way." That didn't happen. 

The budgeting issue I mentioned earlier wasn't all on Huenei. We thought it was OK, but when we started working, and we needed to do all the redefinitions and rework, we ended up having half of what we planned for the budget. It was more of a methodology problem. We're developing the second phase, and we changed the methodology, and they were OK with that. We are now going into an Agile way of working. They reshaped their team to work with us.

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They will deliver, but then when we started testing, many issues arose. Sometimes, those issues were because of lack of programming – not enough time – from lack of understanding on architecture...They were mostly delivering on time.
  • 3.5 Cost
    Value / within estimates
    There was a problem in the way that we managed the project. We thought we were going to have 0 different functionalities for X amount of budget, and we ended up with six.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    If you work with them very deeply in the beginning, and really dig into the architecture, they are an excellent partner.

Process Automation For Insurance Provider Call Center

"[T]hey have exceptional project control and management skills."

Quality: 
4.0
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May - Dec. 2013
Project summary: 

Huenei IT Solutions automated a call center for a insurance provider. The project included systems evaluation and integration, information architecture, and back-end development. 

The Reviewer
 
10,001+ Employees
 
Buenos Aires, Argentina
VP of Infrastructure Service Delivery, AIG
 
Verified
The Review
Feedback summary: 

The project met with great success, mainly due to seamless collaboration between the internal and external development teams. Huenei IT Solutions impressed with their solid project management, exceptional technical skill, and dependable communication style.

The client submitted this review online.

BACKGROUND

Could you please describe your company and the role that you play there?

American International Group, Inc. [AIG] is a leading global insurance company. Presently, I am the vice president of Infrastructure for the Latin American and Caribbean regions. Formerly, I was the IT [information technology] manager for Argentina and Uruguay.

OPPORTUNITY / CHALLENGE

What was the business challenge were you trying to address with Huenei IT Services?  

We contacted Huenei to help augment our own internal team of developers. In total, we've hired more than 20 developers from them to help develop custom software solutions as well as deal with testing, configuration, and integration projects.

SOLUTION

Can you discuss the scope of the project?

We hired Huenei to help us automate one of our call center areas. It was an integrated project that required a thorough evaluation of the systems we have in place and our internal processes, documentation, and practices. It was a large-scale project, and we didn't have enough of our own developers to handle the project scope within the required timeframe. Huenei was able to bring in a number of talented engineers, architects, and other specialists to support the completion of the project. 

How did you come to work with Huenei IT Services?

The AIG procurement division selected them after going through an RFP [request for proposal] process. To be honest, Huenei receives a lot of great recognition from people in my market.

Can you provide a sense of the size of this engagement?   

The project spanned eight months with four full-time developers working on the solution.

When was the project completed?

We finished the project around the third quarter of 2013.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this project?

I can't disclose any specific metrics or benchmarks from the project. Those figures are confidential and vital to our competitive advantage. I can tell you that our own internal management team was very impressed with how easily we were able to incorporate Huenei's developers into our own team. The quality of their work was right up there with our own, and it only took a few weeks to get into an efficient workflow. 

Is there anything that you would consider unique about their practice?  

Huenei IT Services showed us that they have exceptional project control and management skills. We assigned them a project manager, and they were always on top of things, giving us weekly status reports on their completed milestones. 

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom .NET Development For NEC Argentina

"[T]hey always place customer satisfaction ahead of revenue."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Primarily using .NET, Heunei IT Solutions built a custom security app. The project included UI/UX design, systems integration, back-end development, and module customization.

The Reviewer
 
201-500 Employees
 
Buenos Aires, Argentina
Carlos Urrea
Software Development Manager, NEC Argentina
 
Verified
The Review
Feedback summary: 

Huenei IT Solutions' work on the project reliably meets the same standards as the in-house team. Their assistance has increased efficiency and product quality. The team has been flexible, productive, and entirely focused on customer needs throughout the relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

NEC Corp is a Japanese company with presence around the world. NEC Argentina provides biometrics, security, and e-government solutions, and we are one of the five software centers of NEC around the world.

What is your position?

I'm a software development manager.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Huenei IT Solutions?

Our challenge was to develop an application for Border Control System for LATAM and Huenei helped us in the analysis and development of some modules and interfaces, including the interfaces between the product and the biometric devices as fingerprint and passport scanners. We needed additional technical resources to support the development of these custom modules and interfaces as well as with the configuration. They've been developing mostly with .NET.

SOLUTION

Please describe the scope of their involvement in detail.

This remains an ongoing project, so the scale and scope of their involvement are subject to change. I can tell you that the majority of their work is custom development, architecture, and testing. We work in tandem as we implement our new systems. So far, the project has required more than 12,000 hours of development, testing, and documentation. It's an extremely complex undertaking. 

How did you come to choose Huenei IT Solutions?

We released an RFP [request for proposal] to several different vendors outlining our project requirements. The actual selection process took into consideration the cost, their technical experience, and comprehensive interviews with experts from each vendor. Based on that process, we decided that Huenei IT Solutions was the best fit.

This project remains ongoing, correct?

Yes.

Is there an estimated completion date set?

We expect to finish this project in September [2015].

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

It's difficult to quantify the quality of their work because this is a collaborative effort. We use their resources to increase our own internal capacity and ensure that the solutions we're developing are stable and efficient. Internally, our technical leads and project managers are pleased with their consistent quality and the overall workflow that we have with Huenei. 

Is there anything that you'd consider unique about their practice?

The most important added value from Huenei for us was their flexibility. They are also absolutely results-oriented, and they always place customer satisfaction ahead of revenue, which is something you don't see often with technology vendors.

In hindsight, are there areas in which they could improve, or things you'd do differently?

Not at all. We've been thoroughly impressed. It's a great working relationship.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer