Huenei IT Services

BACKGROUND

Please describe your company and position.

I am a Director of S3 Resupply/Bonafide Medical Group

Describe what your company does in a single sentence.

In 2024, Bonafide/S3 was acquired by WellSky. My position is a combination of software engineering manager and solutions architect (Product mangement).

OPPORTUNITY / CHALLENGE

What challenge were you trying to address?
In 2024, we presented the S3 compliance solution to our largest customer. We partnered with them on an implementation, conditioned on several key enhancements to our product - namely the appointment scheduler. The scheduler had to be completely re-written because the work we designed previously was not suitable to their business needs.

SOLUTION

How did you find Huenei IT Services?

Online Search

Why did you select Huenei IT Services over others?

• Pricing fit our budget
• Great culture fit
• Other

How many teammates from Huenei IT Services were assigned to this project?

6-10 Employees

What was the scope of their involvement and team dynamic?

he Huenei team has been very helpful in coding the re-designed scheduler function. The many changes were foundational. The team worked diligently to deliver a product that met the requirements. In S3's initial round of QA testing, it was learned that the issue of U.S. time zone differences was problematic. For this reason, we were unable to release the software as originally scheduled. The Huenei team listened, understood the gaps and very promptly came back to S3 with a solution. The code accommodations for U.S. time zones was delivered to us for testing in a very rapid manner. On second round of QA testing, everything passed as expected/required. Javier, Laura, Elizabeth and the entire Huenei team shows true partnership in their willingness to listen, to understand, to change direction whenever required - and to deliver results. As the relationship deepened this year - the S3 team has enjoyed working with them.
What's the status of this engagement?
Ongoing. Additional key features are to be added in 2025 as S3 developments our roadmap under the guidance of new ownership.

RESULTS & FEEDBACK

How did your relationship with your partner evolve?
The relationship improved greatly this year. A key component is having a competent, experienced functional analyst onboard who can create accurate user stories from our discussion of requirements. We really enjoy working with Laura and Elizabeth!

What was your primary form of communication with Huenei IT Services?

• In-Person Meeting
• Virtual Meeting

In what ways can they improve?

Team members at times work individually on tasks. The code style does not align with what S3 has established as best practice. Sometimes they work around existing S3 code. We would like better alignment with existing code and our defined best practice.
What advice do you have for clients with similar needs to yours?

Make sure that your team includes a functional analyst if you do not have that resource within your company. This greatly improves the process and the end result.

UPDATED REVIEW

This review was published on January 12, 2024.


Department Director, S3 Resupply/Bonafide Medical GroupHealthcare

Columbia, Tennessee

51-200 Employees

Mar 2023 - Ongoing

Not verified

Project summary
A healthcare services company has hired Huenei IT Services for custom software development. The team has created and integrated a new compliance workflow within the client's existing resupplying platform.

Feedback summary
Huenei IT Services has delivered a functional beta version of the tool and given helpful suggestions. Huenei IT Services is communicative through meetings, writes great user stories, and has been flexible. Despite their proactiveness, the team can resist to changes and constructive feedback.

BACKGROUND

Please describe your company and position.

I am a department director at S3 Resupply/Bonafide Medical Group

Describe what your company does in a single sentence.

We provide resupply services to sleep apnea patients on behalf of their provider (Durable Medical Equipment companies.)

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Huenei IT Services to accomplish?

• Create a new compliance workflow within existing (resupply) platform.
• Supplement our existing development team.

SOLUTION

How did you find Huenei IT Services?

• Online Search

Why did you select Huenei IT Services over others?

• Pricing fit our budget
• Great culture fit
• Other

How many teammates from Huenei IT Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Huenei was engaged to develop a brand new compliance workflow within our existing platform that was designed for resupply. Deliverables to include:

• company level flags to indicate company has signed up for the compliance program.
• patient level flags to identify patient participates in compliance program.
• Customizable forms to be assigned to patient and completed by the patient or a sleep coach.
• Customizable outreach cycle for the company
• New data elements to capture compliance data.
• Enhance UI to view/edit compliance data.
• Dashboards to display relevant metrics.
• Autodialer to mimic existing resupply autodialer
• list of patients eligible for outreach.
• customizable reporting. 
• Scheduler enhancements
• Mobile application

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We got a usable first version of the software delivered to our primary (beta) customer in a timely fashion. After this first release, we better understood the need for a functional analyst, which Huenei project manager suggested and that we accepted. On a positive note, we seem to be able to communicate requirements more effectively with the functional analyst on board. On the other side, software had to be re-factored that had already been written. This cost time and money.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Some items were delivered on time. Others seemed to be delayed. We struggled to get the Huenei team to align their deployment with our established best practices. Some of the things we felt (post-release) that needed to be fixed, the team disagreed with and resisted to change. (i.e. multiple patient statuses.) This improved the longer we worked with the functional analyst.

This goes to an understanding of our service and our industry which the functional analyst had been able to better comprehend.

What was your primary form of communication with Huenei IT Services?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They were eager to communicate and sought out opportunities to communicate through a daily standup. The functional analyst has done a superb job of writing user stories and documenting requirements. They've been flexible and accommodated our need to have both front end and back end programmers on this projected. As any member of their team seemed to underperform - they have proactively and timely swapped resources.

Are there any areas for improvement or something Huenei IT Services could have done differently?

The team knew up front that our small company did not have a functional analyst role. This could have been suggested at the onset and could have spared us the time (and expense) to re-factor a core piece of the compliance workflow, i.e. multiple patient statuses were programmed when what was really needed was a single status and a indication of what stage of service the patient was in (compliance or resupply.) There are still cases where we suggest changes and feel resistance to those suggestions.

We feel we have to extensively justify why we are asking for the change - when we ultimately know that it will benefit our customers or their patients. Most recently, we engaged the team in discussion where, prior to a release, items were found that were not supposed to be included in the release. Some Huenei teammates became defensive about this and we had to bring this to the attention the Huenei project manager to address.

STAR RATINGS
Overall rating: 3.5

Quality: 3.0
We repeatedly find delays where branches are co-mingled or items not set for release are included in the code set.

Cost: 3.0
Overall value appears good. Huenei has offered discounts at appropriate times. But we incurred additional costs on re-working some of the releases.

Schedule: 4.0
Team has improved in meeting deadlines since a functional analyst has joined.

Willing to refer: 3.0

BACKGROUND

Please describe your company and position.

I am the Senior Manager, eCom Technology of SEKO Logistics

Describe what your company does in a single sentence.

Seko Logistics provides global logistics and supply chain solutions, including freight forwarding, ecommerce logistics, warehousing services and returns.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Huenei IT Services to accomplish?

• Expand our development team to South America

SOLUTION

How did you find Huenei IT Services?

Referral

Why did you select Huenei IT Services over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Huenei IT Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involves providing dedicated software developers with strong technical expertise, excellent English proficiency, and soft skills to ensure seamless collaboration during US business hours. The developers provide ongoing support for our suite of applications, including enhancements, bug fixes, new features, migrations, integrations, and any other required tasks. They work closely with both business and technical stakeholders to ensure alignment and effective execution of project goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The development team has contributed to accelerating time-to-market for key projects, reducing incident resolution times, and increasing coverage during US business hours to enhance real-time collaboration. We have maintained a low attrition rate of 10%, ensuring continuity and deep system knowledge within the team. Additionally, they have supported critical integrations that improved user experience, implemented new UX/UI designs, and helped reduce technical debt, contributing to a more scalable and maintainable application ecosystem.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Huenei consistently delivered all items on time, adhering to the agreed-upon timelines perfectly. Their team was highly responsive to our needs, promptly addressing any concerns or adjustments we required. Their proactive communication and meticulous planning ensured that the project ran smoothly from start to finish. Overall, their commitment to excellence and customer satisfaction was evident in every aspect of their work.

What was your primary form of communication with Huenei IT Services?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really stood out to me about Huenei Technologies was how well they managed everything, especially with their resources working on the same time zone as our US Teams. Their engineers are not only super skilled technically but also have great soft skills. They are always on top of things, making sure we are happy and our needs are met. 

Are there any areas for improvement or something Huenei IT Services could have done differently?

Working with Huenei Technologies has been an absolute pleasure. Their team has consistently demonstrated their ability to assist with every aspect of our project, leaving no request unmet. We are extremely satisfied with their work and the exceptional service they provide.

BACKGROUND

Introduce your business and what you do there.

The business that started in the CEO's basement has grown to supplying baseplates of all shapes and sizes, from 1 foot square to walls 30 feet long, in homes, schools, museums and businesses across the US and around the world. Slab Dream Lab is here to enhance the creativity of brick builders and provide a platform for all their building needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Huenei IT Services?

We needed to develop a mobile application so our customers could create their own baseplates from their provided picture and order baseplates from our inventory. We had an ecommerce website and virtual store presence on multiple platforms.  The website needed modernization to take advantage of current web technologies and visualization.  We also needed to enhance our existing mobile app to make it functional at scale.

SOLUTION

What was the scope of their involvement?

We hired Huenei IT Services to develop a mobile app for Android and iOS that achieved our objectives. The team built the app from scratch and a new WordPress website that connects with WooCommerce and integrates with QuickBooks. The team continues to enhance the previous mobile app to function at scale and leverage AI/ML for a better user experience.

Although Huenei IT Services didn’t develop the website from scratch, they migrated the database and website from where it was to where it is. In doing so, they changed the backend and had to redo the frontend. They did a lot of work backing it up and restoring it on the front. However, there was a problem when we tried to get it to work with the development tools already in place. Ultimately, we wound up having to redo several of the major environments.

What is the team composition?

We have about 10 teammates in total. Their positions range from web developers to project managers, including frontend designers, a CX designer, a payment and checkouts designer, two backend developers, and a database person.

How did you come to work with Huenei IT Services?

They were a referral. It was a blind contact; they reached out to a peer of mine, and that peer forwarded their name to me. Our primary contact is Javier (Software Project Manager); he’s our project manager and technical lead. Additionally, Sergio (Mobile Team Leader) is one of the top programmers.

How much have you invested with them?

We’ve spent between $200,000–$1 million.

What is the status of this engagement?

We began our partnership in March 2023, and this is our second contract iteration. We had them do the first contract, and then we renewed it. That contract is coming up in September, and we’ll renew it again.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I can’t say we’ve seen an increase because we recently signed a major contract with a multinational retail company, and it has buried everything we’ve done online. We haven’t done a comparison between our online before and now. However, I can honestly say that our website is current, functional, and highly modern.

Overall, the quality of Huenei IT Services’ work is highly top-notch.

How did Huenei IT Services perform from a project management standpoint?

They meet the deadlines and stay on budget. We use WhatsApp for urgent messages, like when we have a problem or need to address something quickly. We also use emails to communicate regular status updates and Zoom for weekly calls.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Our primary contact is Javier (Software Project Manager); he’s our project manager and technical lead. Additionally, Sergio (Mobile Team Leader) is one of the top programmers.

What did you find most impressive about them?

Their willingness to work with us and address changes is impressive. We’re a startup, and even though I’m not an experienced technology person, we try to get the business to express what they want, which is challenging. If they don’t know what they want, we can’t tell what they need to get across. We see a typical scenario where the customer explains one thing, it gets translated into technology, the technology comes back with results, and it’s nothing like it was intended.

We’ve gone through this and internal personnel changes, and Huenei IT Services has been with us the entire way. They’ve helped us every step of the way to get to a mature product. They didn’t understand what we were doing initially, but they’ve ultimately come to understand our business and how they can best help us achieve our goals within our timeframe.
We’ve gone through challenges of getting the business to express what they want and internal personnel changes, and Huenei IT Services have been a partner with us the entire way. They’ve helped us every step of the way to get to a mature product. They didn’t understand what we were doing initially, but they’ve ultimately come to understand our business and how they can best help us achieve our goals within our timeframe.

Are there any areas they could improve?

We are a totally US-based company, the only thing we could fault them on is that they had some challenges finding resources that spoke English well enough to be on a call with us to explain what they were doing. We started with many folks speaking Spanish because they were in Argentina. We had to have the project manager translate.
The team has matured and addressed the language barrier with some changes on their side. They’ve brought in the right resources: people who are productive and can communicate what they’re doing in a way we could all understand. Unfortunately, English is the only language for all of us at Slab Dream lab which isn’t a positive thing.
Moreover, Huenei IT Services’ team has improved their English by working with us, so it’s been an excellent exchange.

Do you have any advice for potential customers?

Be clear on your objectives upfront. Also, be clear on what you don’t know about on your journey toward your objectives. As a startup, we didn’t necessarily know how we wanted to get to where we needed to be, which came with a lot of indecision. Therefore, we needed someone to manage us as well.
Overall, the best thing you can do is be open and upfront; it’ll help you achieve the common objective: completing the project on time. If you tell Huenei IT Services what you’re trying to achieve, how you plan to get there, what you don’t know, and where you need their help, you’ll get the best experience from the partnership.

BACKGROUND

Please describe your company and your position there.

Whoseale / retail company, leader in food distribution to merchants and retail customers. Position: CIO of the company and member of the board of directors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Huenei IT Services, and what were your goals?

We have a small team of specialized developer leaders and we needed a company that will accompany us in the digital transformation off all our processes. This includes development of new applications, data structure changes and enhancements of our POS system, interfaces with new web services, digital document tracking and interactions, CRM integration, Sales app development, portal integration, new digital identity of customers, etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose this vendor based on quality of developers, and commitment to our proyect, we view them a real team partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have continous meetings on monthly goals and objectives, we use Oracle database, .net frontend development, webservice soap and api tools, AWS backend, Api integration with Vtex, Java xml integration, PHP, HTML5, android SDK, etc.

How many people from the vendor's team worked with you, and what were their positions?

• 1 Proyect manager
• 3 Developers
• 1 Technical lead
• 1 Quality and document lead

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

By changing some core data structure and developing webservices we have gained a more dynamic and fast developing time, many new developments have gained high user acceptance, we saw an 800% growth in customer use of our digital tools.

Describe their project management style, including communication tools and timeliness.

We have status updates every week, developer meetings every two days, the project includes the use of Jira and Zoom.

What did you find most impressive or unique about this company?

They are hardworking and committed to integrating with our existing team, giving constant support and mutual help.

Are there any areas for improvement or something they could have done differently?

the inical reaction time to new proyects or requierement changes..

BACKGROUND

Introduce your business and what you do there.

I'm the VP of engineering at Quantified, a company with a SaaS-based tool that is used as a sales training platform to improve the communication skills of sales representatives using a complicated AI algorithm. The algorithm simulates how an audience would respond to a user, which allows users to scale out the analysis of communication. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Huenei IT Services?

We needed help with the development feature builds for the SaaS product. 

SOLUTION

What was the scope of their involvement?

When they onboarded, we generated several hundred thousand emails a week on our existing system. We needed to analyze exactly what we were sending out, the frequency of the sends, and the logic behind the sends. So, Huenei IT Services' developers built an entire machine learning model to scan and categorize our previously sent emails. 

Huenei IT Services' team is now working on a Rust-based notification microservice project written in Ruby for the customer side of our platform. There are also some Angular components. They're building a preferences microservice engine that can manage the determination of which users should receive notifications within which organization at any given point in the day. The software then sends out the corresponding notification based on the preference. 

Their team also provides some production support. Whenever our customer has an issue with the function, a member of Huenei IT Services' team will triage it by fixing the root issue. 

What is the team composition?

We're currently working with five teammates from Huenei IT Services.

How did you come to work with Huenei IT Services?

I got a cold email from them while researching development partners — Huenei IT Services' timing was impeccable. 

How much have you invested with them?

We invest around $22,000 with Huenei IT Services a month; so far, we've invested several hundred thousand dollars with them. 

What is the status of this engagement?

Our ongoing engagement with them began in January 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Huenei IT Services is absolutely outstanding — their team is good at figuring out difficult challenges. They solved our existing problems within a week when they onboarded so we could migrate to the microservice they developed. We had a complicated situation we didn't know how to tackle, and Huenei IT Services created a solution to fix it.

How did Huenei IT Services perform from a project management standpoint?

Huenei IT Services delivered on time and within budget. We typically communicate through our biweekly huddles and via Slack day-to-day. We also use Jira to track enhancement and support tickets. 

What did you find most impressive about them?

Their team is charming. Huenei IT Services' wonderful team is invested in what we're doing; they bring a lot to the table. However, their ability to adapt to feedback has impressed me the most. My team can identify what needs to be altered, and Huenei IT Services' leadership will bring on additional resources they have within their organization to resolve the issue. We see improvement within a few days of identifying changes that need to be made.

Are there any areas they could improve?

Recruiting is a challenge for them. The market is overtaxed right now, so it can take a while to add new developers when we need them. 

Do you have any advice for potential customers?

I'd advise customers to let Huenei IT Services have control over how they function and run teams — give them some autonomy. It's also important to have open conversations about project expectations. 

BACKGROUND

Introduce your business and what you do there.

I'm the CTO of an asset management company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Huenei IT Services?

We were looking to outsource complicated software development that we needed to launch a new product. 

SOLUTION

What was the scope of their involvement?

At the beginning of the development project, we provided Huenei IT Services with specifications through user stories and UX screen designs. We provided a lot of information about the business application and rules. Then, Huenei IT Services developed the software using .NET, a Microsoft SQL database, and Blazor for the frontend. 

The project digitizes onboarding journeys, which had been previously processed manually. 

What is the team composition?

We worked with a project manager, a software architect, a design lead, a business analyst, and 2–3 developers. 

How did you come to work with Huenei IT Services?

Huenei IT Services was recommended to us. 

How much have you invested with them?

We invested about $97,000 with Huenei IT Services. 

What is the status of this engagement?

Our project with Huenei IT Services was from October 2021–May 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Huenei IT Services successfully delivered the project and is staying on retainer for further support. We launched the product to our client base, and it has been received very well. We've gone from having 100% of our applications generated manually to 25% of them processed through the software. 

How did Huenei IT Services perform from a project management standpoint?

Huenei IT Services communicated regularly through Microsoft Teams and had regular meetings with us. Whenever there was confusion or misunderstandings, they were quick to talk us through the requirements. When we needed them to, Huenei IT Services provided us with function demonstrations. Their team worked in 2–3 week sprints, following our documented requirements. 

What did you find most impressive about them?

Huenei IT Services' code was excellent. We had regular software releases, which was part of our sprint-based delivery schedule — the software was good quality and improved over multiple iterations. 

Are there any areas they could improve?

The product we launched was unique and needed a lot of understanding from a business perspective. I've already requested this of Huenei IT Services: they need to have more English-speaking teammates on our projects so we can talk them through the requirements. 

Do you have any advice for potential customers?

Huenei IT Services is a very good software development company and can put together the right team to deliver software that meets the customer's needs — the quality they deliver is just as good as any in-house team.  

BACKGROUND

Introduce your business and what you do there 

I’m the general director at a transportation company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Huenei IT Services?

We needed to standardize some of our processes so we contacted Huenei to develop a custom management platform that could allow us to do that.

SOLUTION

What was the scope of their involvement?

The team started off with a discovery process where we evaluated the needs of our operating areas. They then built our iOS and Android app, which had web and mobile versions. The platform’s main purpose was to standardize our processes, mainly focused on the information and documents we manage.

The project was very important because we had about a thousand operations annually, and we had a lot of employees supporting us. They used Java for the app's front- and backend, and the web app was developed using React. The platform was launched in January 2021, but we continue working with them for the project’s second phase.

What was the team composition?

We’re working with 10 people from Huenei, including a project manager, a functional developer, and a team of developers assigned for the front- and backend development as well as app development.

How did you come to work with Huenei IT Services?

We didn’t work with Huenui before, but we received many good references from people about their work. We started off with a discovery project and it went very well. They also showed a great understanding of our project. On top of that, they showed great professionalism and attention during our partnership so we decided to start a new project with them.

How much have you invested in them?

The project cost is about $200,000.

What is the status of this engagement?

We began working together in May 2020, and we continue to collaborate.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve achieved our main goal, which was to standardize our processes and improve the way we presented our clients' information. Their work’s also great, and they've always met every scheduled deadline.

How did Huenei IT Services perform from a project management standpoint?

The project has been very smooth because we don’t encounter any surprises — we always know every step involved in our partnership. Despite the challenges brought by COVID-19, we’ve had a very good collaboration. We don’t have in-person meetings, but we communicate through Zoom every two weeks. 

Additionally, we exchange emails with important information and files we need for the project. They also use apps such as Jira to keep track of the processes. Overall, they have a very efficient and agile work process.

What did you find most impressive about them?

Huenei’s greatest strength is their organizational skills; they’re great at managing every step of the project. In addition, their team is very skilled and professional. Above all, they’re available 24/7 to solve any questions or issues.

Are there any areas they could improve?

Honestly, we’ve had a great experience with them. Although they didn’t offer the cheapest services, we’ve been very happy with their results. 

Do you have any advice for potential customers?

They’re very professional, and they’ll give you great advice. They’re not cheap compared to the local market, but their team is outstanding and they are well worth it. 

BACKGROUND

Please describe your company and your position there.

I'm the Managing Director of an IT Consultancy firm which provides services to companies for software architecture and bespoke development of products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Huenei IT Services, and what were your goals?

The project was in part a port of a legacy ASP.NET application into a Blazor version of the same. Taking opportunities to make improvements. Partway through this port, a new opportunity was identified and an additional application was built to extend the capabilities for this original legacy application.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was looking to partner with an organization in Argentina and looked via my existing LinkedIn contacts for an off-shore provider. I had worked with one of the founders of this organization many years earlier who was contact on LinkedIn. I put out a generic 'need help' posting and he contacted me to see if they could help. I talked with a number of others, but liked the offering that was made.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They did a conversion of a legacy application from .NET 4.8/WebForms/ASP into Blazor Server-side over .NET 5.

How many people from the vendor's team worked with you, and what were their positions?

4 people were assigned to the project, including a developer, a tech lead, a requirements manager who also acted as a graphic designer, and a project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This project is not specifically about measurable outcomes, it's about providing new capabilities, moving to a new technological platform in order to be ahead of the competition, and providing a richer offering to our clients.

Describe their project management style, including communication tools and timeliness.

The team is very communicative and open to new approaches. We have periodic meetings via Teams (video) and use Slack for immediate chat and sharing of content. They use DevOps and Jira to manage and prioritize requirements.

What did you find most impressive or unique about this company?

They are positive and attentive to requirements. This is a fluid project without a hard specification. They are able to adapt and are helping me realize a new software suite with extended capabilities within an attractive and intuitive interface.

Are there any areas for improvement or something they could have done differently?

To date, I haven't had anything that has needed improvement. I am happy with the service they are providing and have started to talk to them about other projects.

BACKGROUND

Introduce your business and what you do there.

I am an operational support systems manager at Telecom Argentina.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Huenei IT Services?

They've provided a specialized team that has assisted us with several projects. 

SOLUTION

What was the scope of their involvement?

They've completed projects using Java and have delivered services related to databases and analysis profiles.

What is the team composition?

We have been working with them for a long time, and the number of resources is different depending on the project. We have had up to 30 people, but, at the moment, we are working with 15.

How did you come to work with Huenei IT Services?

When I started working with my current employer, they were already working with Huenei, so I am not sure how exactly the company found them at first.

However, after some years, the company evaluated its IT partners, and Huenei was selected again. They are not the only company we work with though, we have other partners.

How much have you invested in them?

We've invested bout 1000–1200 Argentine pesos (approximately $20 USD) per hour, per person.

What is the status of this engagement?

I've been working with my current company since 2010, and when I started they were already working with Huenei.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a good relationship with them, and we've had mostly positive results. In general, we're happy with them.

How Huenei IT Services perform from a project management standpoint?

We've always had staff working with us, but we manage the project. As for communications, their staff maintains a very good communication channel with us.

What did you find most impressive about them?

They're understanding and flexible with our requirements, and they've shown us that they're committed to our projects.

Are there any areas they could improve?

Something they could improve is how long they take to find their resources in the market. They could be more dynamic when it comes to finding replacements and new staff.