Harrison Carloss

BACKGROUND

Please describe your company and position.

I am the SALES DIRECTOR of UNVERSAL TRADE FRAMES LIMITED

Describe what your company does in a single sentence.

Manufacturer and UK-Wide supplier of UPVC windows and Doors 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Harrison Carloss to accomplish?

• Product Sample Box / Linkedin Campaign / Email Campaign

SOLUTION

How did you find Harrison Carloss?

existing supplier

Why did you select Harrison Carloss over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Harrison Carloss were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with this digital agency from the very earliest concept stage through to full delivery, and the experience was excellent from start to finish.

They supported us in creating a physical sample box for our trademarked product, handling everything end-to-end. This included the structural box design, all visual graphics and print artwork, and the design of the brochure that sits inside. They also developed all associated QR codes and built a dedicated landing page to support the campaign.

Beyond the creative and build work, they planned, designed and executed a highly targeted paid LinkedIn media campaign, ensuring the entire initiative was joined up and strategically thought through. It was refreshing to work with a team that could not only deliver strong creative, but also think commercially and execute across digital channels.

Communication was clear and proactive throughout, deadlines were met, and the overall quality of work exceeded our expectations. They felt like a genuine extension of our internal team rather than an external supplier.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The primary objective was to create a high-impact, end-to-end campaign that would introduce our trademarked product in a tangible and memorable way, while seamlessly connecting physical and digital touchpoints.

Key planned outcomes included:

• Designing a premium sample box that clearly communicated product value and brand positioning
• Creating cohesive, high-quality graphics and printed materials to support brand credibility
• Using QR codes to drive recipients from the physical sample to a dedicated digital experience
• Developing a focused landing page optimised for engagement and lead capture
• Planning and executing a targeted paid LinkedIn campaign to reach a clearly defined professional audience
• Increasing brand awareness, product understanding and qualified inbound interest
• Ensuring consistent messaging and user experience from first touch through to conversion

Overall, the goal was to deliver a fully integrated campaign that combined creative excellence with measurable digital performance and supported both brand and commercial objectives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was consistent and proactive, with regular check-ins and clear updates on progress, risks and next steps. They were responsive to feedback and quick to adapt when changes were required, without losing momentum or compromising on quality.

Despite the project spanning multiple disciplines — physical product design, print, digital development and paid media execution — everything was coordinated seamlessly. Responsibilities were clearly owned, and the project stayed on track from concept through to final delivery.

Overall, their project management gave us confidence at every stage and made what could have been a complex initiative feel straightforward and well controlled

What was your primary form of communication with Harrison Carloss?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The work was managed in a very practical and efficient way. Tasks were clearly defined, responsibilities were clear, and progress was steady throughout. The team stayed on top of details, anticipated what was needed next, and kept everything moving without friction, even as the scope developed. Overall, the delivery felt smooth, well organised and easy to manage from our side. They understood the brief quickly, anticipated requirements, and delivered consistently high-quality work with minimal friction.

Are there any areas for improvement or something Harrison Carloss could have done differently?

There were no significant areas for improvement identified during the project.

BACKGROUND

Please describe your company and position.

I am the Owner of Alchemis

Describe what your company does in a single sentence.

We are a business development company for marketing, creative and communications agencies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Harrison Carloss to accomplish?

• Build an SEO optimised website
• Ongoing SEO to increase search rankings

SOLUTION

How did you find Harrison Carloss?

• Referral
• Other

Why did you select Harrison Carloss over others?

Referred to me

How many teammates from Harrison Carloss were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The initial website design and build brief included a brand refresh. Post branding workshops, the Harrison Carloss team were a pleasure to work with in terms of communication and flexibility. We were very pleased with the end result and were happy to continue working with the agency on our SEO, which they inherited in not the best of shapes.

Surprisingly quickly post initial engagement on SEO, the team made good inroads with keywords and terms and within 6-12 months we were on page 1 if not top for all our key serach terms. The HC team have remained proactive, making regular suggestions for improvements and stragegy. The reporting is excellent and we receive monthly updates without fail, both a report and a meeting/call. They simplify the complicated for us to ensure we are in the loop of progress at all times. We are now looking to develop the engagement to include PPC and Social.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An attractive, robust website

Increased visibility via SEO, leading to an uplift in website traffic and crucially inbound enquiries from our website enquiry form.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We can't fault the Harrison Carloss project management. For the website, they hot all deadlines and if there were hold ups, it was due to us!

For the SEO, we feel very confident we are being looked after and the reporting is regular and thorough.

What was your primary form of communication with Harrison Carloss?

Virtual Meeting

What did you find most impressive or unique about this company?

Honestly, aside of the overall delivery, client and project management, Harrison Carloss is a group of down-to-earth, lovely people who are a pleasure to work with. We have had two Project Managers for both the website build and the SEO and both have been/are incredibly proactive and professional. We have always had access to the Management team if required. The USP really is the quality of the people and the friendly, professional and personal service the agency provides.

Are there any areas for improvement or something Harrison Carloss could have done differently?

We don't think so.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Officer of Douglas Macmillan Hospice

Describe what your company does in a single sentence.

Dougie Mac provides hospice services to adults, young adults and children living with a life-limiting illness in Stoke-on-Trent, North Staffordshire. We also offering supportive care for their families and carers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Harrison Carloss to accomplish?

• Website Development
• SEO project
• PPC

SOLUTION

How did you find Harrison Carloss?

Online Search

Why did you select Harrison Carloss over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Harrison Carloss were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Initial scope of work was to create a modern and intuitive e-commerce website to enable us to relaunch our online presence. 

We wanted to maintain and update existing content whilst delivering more commercially with opportunities to generate income but still have the ability to communicate news and service updates to the local community. Another key component of the project was to ensure the user journey is seamless. 

As well as maintaining current content, new features of the site included: 

· Move from content platform to e-commerce platform.

· Exploration of new payment gateway providers to bring us up to date allowing us to fully integrate into the site and provide mobile payment solutions e.g. ApplePay/GooglePay

· Tangible analytics on website performance

· Develop map to view physical shop listings

Since the website launched in January 2022, we've since worked on several other areas of development to continue to improve the site including: 

· Lottery winning numbers checker

· Continued to make basket area more intuitive following feedback from supporters

· SEO project

· Google PPC

Looking forward we're looking to achieve: 

· Web design refresh

· Incorporating dementia services into the site following merger with another charity.

· Continuation of PPC project

· AutomateWoo and Abandon Cart

· Looker Studio reporting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in website traffic and engagement

Incease in donations/event registration/volunteer applications 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are extremely pleased with the service and results delivered by Harrison Carloss. From our initial intro meeting, they demonstrated a clear understanding of our vision and were able to turn our ideas into a creative, user-friendly website.

Throughout the design and development of the initial website project, the team was super responsive and proactive; thinking up brilliant solutions to some of our more trickier queries! 

Since the launch of the site, the team have been continuously quick to answer any follow up questions or issues that arose. Their creative problem-solving skills give us real confidence that whatever project or idea we put in front of them, they’ll be able to deliver!

The professionalism, flexibility, and expertise from Harrison Carloss makes them a pleasure to work with.

What was your primary form of communication with Harrison Carloss?

In-Person Meeting

What did you find most impressive or unique about this company?

During our search for a new website supplier, we found Harrison Carloss to be very creative in their web design to help us achieve a contemporary website which brought together information to support our patients and their families as well as an e-commerce shop to facilitiate and support our income generation goals. 

Are there any areas for improvement or something Harrison Carloss could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Senior Communications Manager of YCA England & Wales

Describe what your company does in a single sentence.

YMCA is the world's largest and oldest youth charity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Harrison Carloss to accomplish?

• Enhance Digital Presence
• Build Digital Internal Platform
• New Website

SOLUTION

How did you find Harrison Carloss?

Online Search

Why did you select Harrison Carloss over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Harrison Carloss were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We aim to develop an innovative internal digital platform to connect YMCAs nationwide. This platform will provide a centralised, user-friendly interface compatible with all devices, ensuring accessibility for all members and staff. The initiative will streamline communication and resource sharing among YMCAs and enhance collaboration and community engagement. This project is being implemented alongside creating a new, modern website, which will serve as the public face of the YMCAs while supporting the functionalities of the internal platform. These efforts will foster a more connected and efficient YMCA network nationwide.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was successfully completed within the established timeframe and budget constraints, achieving its objectives with precision. It has significantly enhanced the connectivity among YMCA staff and volunteers, fostering a sense of community and collaboration. As a result, our message has become not only more cohesive but also resonates with greater impact, reinforcing our mission and values across all levels of the organization. This unified communication approach has empowered our team to work more effectively together, ensuring that our collective efforts are aligned and directed towards a common goal.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration with the team at Harrison Carloss proved to be highly effective and productive. Their approach facilitated efficient workflow and successful outcomes.

What was your primary form of communication with Harrison Carloss?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Each team member's exceptional interpersonal skills and profound expertise perfectly complemented their meticulous attention to detail. This synergy created a collaborative environment that transformed the entire process into a remarkable journey, enabling them to build something extraordinary from inception to completion. Each project phase was marked by thoughtful communication, innovative ideas, and a shared commitment to excellence, which turned a vision into a stunning reality.

Are there any areas for improvement or something Harrison Carloss could have done differently?

N/A

BACKGROUND

Introduce your business and what you do there.

I’m the communications lead for a nonprofit organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Harrison Carloss?

We needed support for our campaign work, outsourced graphic design, and web development efforts.

SOLUTION

What was the scope of their involvement?

Harrison Carloss helps us develop graphic assets and update our website. When we have a new project, we write a creative brief and send it to the team. We then have a kickoff call, and they review the brief to ensure they understand the challenge. They look at the challenge and devise a solution, which we then guide them on to see if it’s viable for us. They’re focused on understanding our challenge and finding a creative way to run our campaign for our stakeholders.

We initially engaged with Harrison Carloss because they were a HubSpot partner. We worked with them to get some regulatory updates done to our HubSpot website. We’ve now migrated away from HubSpot, and they’ve built and hosted a temporary WordPress solution for us.

They’ve built several modules at our request, and we’ve updated and rolled out temporary measures while we go through a procurement process to obtain a fully functioning new site. They’re currently working on our temporary website solution and our quarterly customer magazine, which is direct mail and digital.

Harrison Carloss also works on our creative graphic design for our hoarding. We’re building 12 housing developments, and they’ve designed all our hoardings to go around the development sites. This involves several health and safety messages, general marketing messages, and updates for the local area.

They also handle ad hoc briefs, which they work on for me when I need additional support for creative work. They guide me on any campaigns and pitch work to me. For instance, they’ll develop campaigns I can review and drive forward. One of the big projects they’re currently working on is the anti-social behavior campaign.

What is the team composition?

We work daily with Selina, our account manager, Rebecca, the client relations director, and Adam, the managing director.  We also work with some of their internal teams, including their studio and digital teams.

How did you come to work with Harrison Carloss?

We reached out to a number of agencies locally and nationally, and Harrison Carloss came out as the most viable. They’re really engaged, and one benefit to us is that they’re local. One of their offices is in the same city as us, which has been a huge advantage. We thought this would give them a true understanding of some of our regional challenges, so we engaged them.

How much have you invested with them?

We’ve spent roughly £100,000.

What is the status of this engagement?

We started working together in March 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Harrison Carloss' work has been successful so far. Thanks to them, we’ve seen a 76% increase in engagement in our customer magazine. This engagement rate is taken from QR codes within print, which drive people to campaign URLs. In digital, we’ve seen a very large uplift in engagement, measured through click and open rates.

Regarding our hoarding, our new strategy is all print, but we’re using QR codes with campaign links attached. We’ve seen a 32% increase in interest in the new development locations. Overall, working with Harrison Carloss is quite unique. They're different from other agencies. It has been amazing.

How did Harrison Carloss perform from a project management standpoint?

They always work to a deadline and often deliver campaigns early. Moreover, they’re very reactive and quick to respond. If I need anything quickly, they can work around other clients to ensure I get the support I need. This is due to the nature of my sector, where we need things done very quickly.

We communicate via email, Microsoft Teams, and face-to-face. They also have their own project management system, which is an amazing platform. It’s where we’re able to share files and send creative assets. It’s highly secure, and cybersecurity is a major thing for us.

Harrison Carloss' system is outstanding; I’ve worked with a number of agencies over the years, and their system is one of the best. We have 100% faith in them, and we’ve never had any problems. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to Selina; she stood out.

What did you find most impressive about them?

Harrison Carloss' team is really innovative. They care about me as a client and my customers. They’re very passionate about what they do, which really comes across in their creativity.

Are there any areas they could improve?

No, there’s nothing I’d have them improve at this stage.

Do you have any advice for potential customers?

Go to Harrison Carloss with your challenges and let them come up with a solution. They’re really innovative and look at the bigger picture. They think outside the box and devise a solution to drive your KPIs.

BACKGROUND

Introduce your business and what you do there.

I’m the creative lead at Clifton Trade Bathrooms, a company that supplies quality bathroom products to local traders at competitive prices. We aim to become the UK’s largest trade supplier in this sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Harrison Carloss?

We needed Harrison Carloss to act as our brand guardians and help move the brand forward and modernise it while maintaining a clear identity and staying true to our core values and personality.

SOLUTION

What was the scope of their involvement?

Harrison Carloss has been helping us with brand guidelines, logo design, campaign activation launches, and brand projects. The team has also been updating our brand guidelines and signage. In addition, Harrison Carloss has been helping us with our loyalty scheme campaign and our 'Clifton Difference' campaign.

What is the team composition?

We’ve been working with 2–5 teammates from Harrison Carloss.

How did you come to work with Harrison Carloss?

Harrison Carloss was already working with us when I started working at my company.

What is the status of this engagement?

We worked with them from January–June 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen positive results from benchmarking, employee feedback, and competitor analysis.

How did Harrison Carloss perform from a project management standpoint?

Harrison Carloss has delivered on time and provided clear communication throughout the project. The team has asked questions to understand the brief and align with the campaign objectives, goals, and brand mission. We’ve communicated via in-person meetings, virtual meetings, and emails or messaging apps. We also have a great working relationship with Selina and Rebecca, with frequent check-ins on projects and always completing projects to a high standard and within the allocated timeline.

What did you find most impressive about them?

Harrison Carloss’ quick turnaround and attention to detail were impressive. 

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

Please describe your company and position.

I am the Sales & Marketing Manager of The Residence Collection

Describe what your company does in a single sentence.

We design and extrude the profile for Timber Alternative Windows and Doors

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Harrison Carloss to accomplish?

• To create a door designer for homeowners

SOLUTION

How did you find Harrison Carloss?

Used for many years before my time at the company

Why did you select Harrison Carloss over others?

• Referred to me
• Company values aligned

How many teammates from Harrison Carloss were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To create a door designer with 21 door styles in 11 colours fetauring glass options/panel options for homeowners to visuall create their new front door. options to save the design and choose a local installer to request a quote.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completion of the designer by the deadline date.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Harrison Carloss were alwasy on the ball, they provide us with all the information we needed to provide, spent the time checking the vast number of design options, highlighted any discrepancies, proofed. kept to all deadlines and tracked progress.

What was your primary form of communication with Harrison Carloss?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The attention to detail, the pride they takein their work, and it is always presented at 110%

Are there any areas for improvement or something Harrison Carloss could have done differently?

Nothing at all; they offered brilliant project management from start to finish.

BACKGROUND

Please describe your company and position.

I am a director at Angel Remy

Describe what your company does in a single sentence.

We sell Hair Extensions, fitting tools and haircare products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Harrison Carloss to accomplish?

• Marketing
• Brand Awareness
• Business Growth

SOLUTION

How did you find Harrison Carloss?

Online Search

Why did you select Harrison Carloss over others?

We liked their previous work

Describe the scope of work in detail. Please include a summary of key deliverables.

Social Ads, Google Ads, Web design, Marketing, Marketing Emails.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Social media following has grown, saw rise in product sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything is planned out, and deadlines are met. Harrison stay in contact with us and help in any way they can to answer all questions and queries.

What was your primary form of communication with Harrison Carloss?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very personable and friendly, making them easy to work with and they have understood our goals.

Are there any areas for improvement or something Harrison Carloss could have done differently?

No, I don't have any areas I think could do with improvement.