GRSP Tech

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Gallop Technology Group, an IT support and cybersecurity services company. We specialize in solutions for small businesses and law firms, focusing on remote workforce needs and comprehensive technology management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GRSP Tech?

Our main goal was to improve and scale the way we deliver IT support and cybersecurity services to our clients, especially small and midsize businesses and law firms. We wanted a development partner that could help us automate internal processes, integrate different systems, improve reporting and visibility, and build custom solutions where off-the-shelf tools didn’t fully meet our needs.Moreover, many of our clients have strict security, compliance, and uptime requirements. Therefore, it was important that anything we built was reliable, secure, and practical for a real-world IT environment. Ultimately, we hired GRSP Tech to help us become more efficient internally while also improving the experience and level of service we can provide to our clients.

SOLUTION

What was the scope of their involvement?

GRSP Tech’s scope has included custom development, systems integration, automation, and ongoing technical support for several of our internal platforms and processes. A big part of their work has been helping us connect different systems, automate repetitive tasks, improve reporting and visibility, and develop solutions that make it easier for our team to support clients efficiently.Since we’re an IT and cybersecurity company, security is always part of the conversation. GRSP Tech has worked with us to ensure the solutions they develop fit within our security requirements and can support the way our team and clients work remotely.Additionally, they’ve been very flexible as our needs have changed. Rather than treating everything as a one-time project, they’ve become a development resource we can rely on when we have a new idea, integration, workflow, or technical problem that needs to be solved.

What is the team composition?

We’ve worked with 2–5 teammates from GRSP Tech.

How did you come to work with GRSP Tech?

We found them on Upwork. We chose them over other options because they had high ratings, good value for cost, aligned company values, and relevant experience.

What is the status of this engagement?

We worked together from July 2023–January 2024

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

GRSP Tech has developed internal automation that has helped our operations, efficiency, and accuracy for our HR and IT departments. For example, they’ve helped us develop automation on Microsoft SharePoint to save 30+ manual steps when onboarding a new client, including creating files, folder structures, and invites. Now, we only need to fill out a simple form or import data from another solution, and the rest of the process is completed accurately on its own. Overall, we save 2–3 hours a week and dozens of manual steps.

How did GRSP Tech perform from a project management standpoint?

GRSP Tech has been very good from a project management standpoint. Communication is consistent, so we always have visibility into where things stand. Moreover, they’re responsive when priorities or requirements change. The team has done a good job meeting deadlines and setting realistic expectations.Like any development work, there are times when the scope changes or something unexpected comes up. However, GRSP Tech communicates that early rather than surprising us at the end. Our primary forms of communication are virtual meetings and emails or messaging apps.

What did you find most impressive or unique about them?

What stands out most about GRSP Tech is how invested they are in the outcome. They don’t just take a task, complete it, and move on. Instead, they take the time to understand what we’re trying to accomplish and suggest a better approach if they think there is one.Moreover, they’ve become more like an extension of our team than an outside vendor. We can bring them an idea or a problem that isn’t completely defined yet, talk it through together, and trust them to help us turn it into a practical solution. That combination of technical ability, flexibility, and genuine ownership is probably what we value most about working with them.

Are there any areas they could improve?

I can’t think of anything.

BACKGROUND

Please describe your company and position.

I am the Product Manager of AddressPoint AB

Describe what your company does in a single sentence.

AddressPoint is a sales company that provides services in association with the changing of address with Svensk Adressändring. The customers are companies and organizations in need of timely and accurate address information for updating and prospecting reasons. AddressPoint is jointly owned by Sweden Post and Bring CityMail.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GRSP Tech to accomplish?

• We were looking for a solution that would allow us to provide our clients with highly targeted services based on detailed segmentation criteria such as location, age, gender, and other attributes.

SOLUTION

How did you find GRSP Tech?

• Clutch Site
• I had worked with them in my previous company.

Why did you select GRSP Tech over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from GRSP Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

GRSP Tech designed, developed, tested, and implemented a custom application that enables us to deliver personalized services to our customers based on a broad range of data inputs. The app features a sophisticated interface and a complex data-processing engine that drives our targeted offerings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was delivered on time and exceeded our expectations.

We are very satisfied with the solution, it allows us to efficiently deliver personalized offers and actionable insights to our customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They provided a detailed project charter and delivered all key milestones on schedule and without unnecessary overhead. The team was highly flexible and responsive to changes from our side throughout the process.

What was your primary form of communication with GRSP Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I had an excellent experience working with GRSP Tech at my previous company, so I didn’t hesitate to reach out to them again for this project. Their team consists of thoughtful, talented, and hardworking specialists who consistently deliver high-quality results.

Are there any areas for improvement or something GRSP Tech could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the President of SANIL

Describe what your company does in a single sentence.

SANIL stands for Student-Athlete NIL ("Name Image and Likeness"). In 2021, the NCAA, which governs college athletics in the US, allowed student-athletes to be paid. However, they cannot be paid directly by the colleges/universities. Therefore, each university has a "Collective" which takes in money from donors, business, and fans and distributes that money to student-athletes. SANIL owns and operates over 50 collectives on behalf of universities. We are the leading provider in the market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GRSP Tech to accomplish?

• Provide Real-Time Financial Information to our University Athletic Departments.

SOLUTION

How did you find GRSP Tech?

Online Search

Why did you select GRSP Tech over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Quality of proposal

How many teammates from GRSP Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design, develop, test and implement a Microsoft PowerBI app for coaches and athletic department personnel to view financial reports, transaction list reports, charts, and graphs. The app has over 20 custom pages and has row-level security so end-users can only view their specific data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project was delivered on-time and on-budget with minimal change orders.

Client love the solution and over 100 clients have been onboarded.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had a detailed project plan. Alot of time was spent on the front-end to understand the requirements, data sources, and UX. The project was delivered on time. When issues or changes were identified, they were quick to respond. Most of the time, the made changes the same day.

What was your primary form of communication with GRSP Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I worked for EY, Accenture,and PwC in senior positions for 20 years. The people at GRSP were as good as any. They are incredible.

Are there any areas for improvement or something GRSP Tech could have done differently?

None

BACKGROUND

Please describe your company and your position there.

We are a Swedish media company that builds digital meeting places for buyers and sellers. As the head of product for the platform, I'm responsible for the functionality of all components of the system as well as conceptualization of new services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GRSP Tech, and what were your goals?

We have been looking for software development partner to realize our ideas into working product.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did some research and among many companies, GRSP Tech was the best fit for us. They offered consulting services that we were looking. Case studies available on the website proved that they had already done similar projects, which have perfectly fit our expectations.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We are developing b2c solution that makes our customers’ moving process to be as easy as possible. Application gives customers opportunity to find the best local service providers that can help them with moving process. Platform provides huge set of analytics data for service providers, that allows to improve and adjust their services fast. GRSP Tech provided experienced team to develop application from mockups to working platform.

How many people from the vendor's team worked with you, and what were their positions?

We hired dedicated team of that included UX/UI designer (1 FTE), Full stack engineers (2 FTE), Project manager (0.5 FTE), and DevOps engineer (0.5 FTE).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to put our MVP into production within 2 months. of inception and continue to make new releases on a regular basis. This has allowed us to engage new clients on regular basis.

Describe their project management style, including communication tools and timeliness.

The regular standups helped to keep everyone up-to-date on each other's workloads. We used a shared Jira board to allocate workloads and check overall progress and move requirements through development, QA, and into production.

What did you find most impressive or unique about this company?

I love the fact that GRSP Tech team is always ready to help and put a lot of effort and all their knowledge into every aspect of their work. We’ve been able to bring in absolutely top-caliber talent. These are developers that we’d be happy to hire locally if they were here in this tough job market.

Are there any areas for improvement or something they could have done differently?

Everything is great!

BACKGROUND

Introduce your business and what you do there.

Bokadirect is a booking company specialized in the health and beauty industries. We have around 20,000 professional users and 20 developers, some of which work on a consultancy basis. We also have a marketplace where consumers can book health and beauty services directly. Within the company, I’m the chief product officer for the marketplace side of our business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GRSP Tech?

We had a shortage of developers to help us in SEO, so we sought the help of GRSP Tech to provide us with those services.

SOLUTION

What was the scope of their involvement?

GRSP Tech provides us with one developer who focuses on SEO development for our marketplace. This person implements backend SEO tactics and has also implemented frontend SEO. Initially, we provided them with some documentation to start off, and they’ve been helping us with our platform since.

Our platform is a web-based app also available for Android and iOS. Besides SEO development, GRSP Tech also provides maintenance to the platform and implements new features related to SEO. For example, we now have a feature that allows customers to search for services based on how well other customers rate those service providers.

What is the team composition?

We work with one person from GRSP Tech’s team.

How did you come to work with GRSP Tech?

We found GRSP Tech on a platform that provided us with several consultancy companies and CVs of freelancers interested in our project. We interviewed them from both technical and personal perspectives, and they seemed to be professional and motivated to do a good job for us, so we went with them.

How much have you invested with them?

We spend approximately $60,000 per year.

What is the status of the engagement?

We started the project in August 2020, and we’re still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to GRSP Tech, the search engine in our platform is fast and delivers results for available time slots to book services very quickly. That aspect of our search engine is very complex because there are hundreds of millions of options available across the multiple service providers and their respective calendars. Still, GRSP Tech has managed to develop a fast search engine filled with a lot of data.

Furthermore, our apps have 4.9 stars on the app stores. Although that result isn’t directly attributable to SEO development, the search engine of our platform is an important part of its success.

How did GRSP Tech perform from a project management standpoint?

GRSP Tech has performed pretty well; I would give them high marks. Sometimes, they meet the deadlines, but other times they deliver a few days behind. Still, we’re pleased with their service; that’s why we’ve been working together for two years. We use Zenhub to track and manage our project, and we have constant communication on Slack. The developer is part of our daily stand-up meetings.

What did you find most impressive about them?

GRSP Tech is very responsive. Their project manager is fast to respond and tries their best to provide detailed answers to our questions and offer support whenever we need help.

Are there any areas they could improve?:

The language domain of GRSP Tech’s developer wasn’t the best initially, but he has improved since.

Any advice for potential customers?

Make sure you talk to and interview the developers that will be working for you.

BACKGROUND

Please describe your company and your position there.

I'm the owner and CEO of Tocca Entertainment. Normally we produce live entertainment, but because of the pandemic we have expanded to more online content as well.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GRSP Tech, and what were your goals?

We wanted to create a unique personality test online, the goal was to make it very user friendly, fun and accurate.

SOLUTION

How did you select GRSP Tech and what were the deciding factors?

We interviewed several tech companies and GRSP stood out in terms of motivation, positivity and a great understanding for what we wanted to accomplish with the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed to incorporate the actual Myers Briggs test and create a great looking site.

How many people from the vendor's team worked with you, and what were their positions?

As far as I know three people worked on the project with us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We haven't really pushed the site out yet, since we're waiting for Google Ad sense to approve the site. The people that have seen the site so far seem very positive.

Describe their project management style, including communication tools and timelines.

We had several meetings over zoom and some mailing back and forth. I think the whole process was very easy and they understood our needs and were very quick to adapt. I couldn't be happier and would love to work with them again on other projects.

What did you find most impressive or unique about this company?

Always quick to respond and make the changes necessary. It was a quick and pain free process. Very solution focused.

Are there any areas for improvement or something they could have done differently?

In my opinion, for this project, no. It was a real pleasure working with the team and we're very excited about he final product.

BACKGROUND

Introduce your business and what you do there.

I’m the partner for a professional services firm that helps customers work with Microsoft technology that revolves around productivity and tools like Office 365. We’re also working with customers implementing their ERP systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GRSP Tech?

When working with our customers, we split it into the process and implementation/configuration work. Some of the business processes require specific features that aren’t available as part of the initial Microsoft build. We’d use extensions of Microsoft and cloud solutions and APIs to create traditional, custom add-ons and extensions to perform solutions. At the time, this required a lot of technical work from our side. We needed help from other companies to complete the task.

SOLUTION

What was the scope of their involvement?

GRSP Tech completed a lot of the work. A lot of the technical work included Power BI, building data models, and connecting data sources. There are also specific extensions to products like SharePoint and Project Online. We used some of those to extend our project management offerings and solutions, while also creating additional services and features to the business application.

A lot of business cases involve customers wanting a specific intake process with their own external system. Those systems integrate with SharePoint. We need to create the API service layers to build those connections and execute them.

What is the team composition?

I interacted with a few people, but only receive visibility at a high level.

How did you come to work with GRSP Tech?

We were introduced by one of our dev architects. He knew them from a previous experience.

What is the status of this engagement?

Our ongoing engagement with GRSP Tech started in November 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re happy with GRSP Tech. The type of work we do involves B2B. Our team doesn’t deal a lot with users, quantities, or social media impact. We’re working with the business operational efficiency, but it’s hard to measure some of that. Their quality of engineering is great. Most of their team have degrees in computer science. We get our money’s worth with GRSP Tech.

How did GRSP Tech perform from a project management standpoint?

When it comes to agile solutions, their team is up-to-date. Since they’re aware of all methodologies, sprints, and agile tools, they pick up everything pretty quickly.

What did you find most impressive about them?

Their individual talents make them a great team. It multiplies their overall value, amplifying their high-quality work. Their skilled ability allows their team to grow and attract more talent.

Are there any areas they could improve?

Their communication skills could improve, but their programmers are doing well.

Do you have any advice for potential customers?

Customers should plan a long-term commitment to GRSP Tech. They’re suitable for longer-term engagements and have excellent analytical skills. The team at GRSP Tech will provide more value in the long run for a company as opposed to just helping with one project.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of OBS.by, a passenger services company. We’re the only company authorized to work with non-government carriers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GRSP Technology?

We needed support in developing a mobile app to monitor ticket sales for clients and dispatchers. We also wanted to implement an online app to display client profiles during calls.

SOLUTION

What was the scope of their involvement?

GRSP technology created a web and a mobile application for iOS and Android using AngularJS and NativeScript to support integration. The team performed front- and backend development, employing Node.js for the backend.

Currently, they’re rewriting our existing applications’ architectures to improve their performances, using React, Node.js, and Goland. We’ve provided some generic wireframes, but their vision is guiding the UI/UX improvements.

What is the team composition?

We work with about eight people from their team, including a web developer, a mobile developer, two backend developers, a project manager, and a QA tester.

How did you come to work with GRSP Technology?

A colleague recommended GRSP Technology.

How much have you invested with them?

We’ve spent about $200,000 throughout the collaboration.

What is the status of this engagement?

We began collaborating with GRSP in October 2016, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their efforts have increased productivity.

How did GRSP Technology perform from a project management standpoint?

GRSP Technology’s project management is excellent. We can get in touch with them at almost any time, communicating through Slack and email. In terms of budget, the team matches our projects’ needs—the cost matched performance.

What did you find most impressive about them?

GRSP Technology has significant knowledge of what should be done and how to improve UX. The team simplifies integration with other systems and services, connecting our platforms with SMS, payment, and other providers. From the materials we provided, they’ve improved our project vision.

Are there any areas they could improve?

I don’t have any suggestions for improvement.

Do you have any advice for future clients of theirs?

Provide a clear idea for the project.

BACKGROUND

Please describe your company and position.

I am the CEO of Tendelin

Describe what your company does in a single sentence.

Swedish tender platform for development team augmentation services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GRSP Tech to accomplish?

• Staff client with quality developers

SOLUTION

How did you find GRSP Tech?

Referral

Why did you select GRSP Tech over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from GRSP Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have sourced multiple development assets from GRSP for our various client projects, including developing and maintaining a customer booking platform, a price comparison website and a personality test tool.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The developers provided by GRSP have been on the project for years and their performance has received positive feedback, proving that they deliver great value for money and fit well into the teams.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are always very responsive and flexible. We were able to resolve all issues that ever emerged and the delivery has always been timely.

What was your primary form of communication with GRSP Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The deeply personal approach to the client relationship and willingness to find solutions and make things work, regardless of circumstances.

Are there any areas for improvement or something GRSP Tech could have done differently?

Nothing particular comes to mind.