GoodRequest

BACKGROUND

Please describe your company and your position there.

I am HR generalist at Kia Slovakia and was co-responsible for this project from HR side.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoodRequest, and what were your goals?

We wanted to have our own tool for internal anonymous feedback from our employees. The goal was to have a modern and efficient software easy to understand and easy to handle.

SOLUTION

How did you select this vendor and what were the deciding factors?

We considered Goodrequest among 4 other companies. The deciding factors were quality of proposal and price. Goodrequest's proposal was the best we considered.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used Slack, Jira, Confluence and other tools to be able to communicate efficiently. Our meetings were held on weekly basis online due to Covid situation. As the final product we received a very good feedback tool.

How many people from the vendor's team worked with you, and what were their positions?

There were more people working on the project, but on daily basis we were working with Project manager, Lead frontend developer, Backend developer and Designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our first run of feedbacks will take place in Autumn, so after that we will be able to evaluate outcomes.

Describe their project management style, including communication tools and timeliness.

Their project management was very good (best I ever experienced), everything was always delivered on time, minutes and all communication was on point and efficient. Mostly we communicated via slack.

What did you find most impressive or unique about this company?

The quality of their work extremely impressed us. Starting with initial offer and ending with final delivered product, which was without major bugs. We did spend almost no time with testing, as the result was already precisely tested. Goodrequest also cared very well about user experience - we did the user experience testing during the development phase. In total I am really impressed by quality of their work.

Are there any areas for improvement or something they could have done differently?

Nothing, everything was perfect. I can only hope to cooperate with these guys again :)

BACKGROUND

Please describe your company and your position there.

I am the owner of the Doby Hory project. It's a tourist challenge. Our goal is to motivate people to go to the mountains.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoodRequest, and what were your goals?

We started in 2019 with one tourist challenge in Slovakia, in one mountain range which also took place in 2020. In 2021 we decided to make tourist challenges throughout Slovakia in several mountains and we needed to create a new website design for it.

SOLUTION

How did you select GoodRequest and what were the deciding factors?

In my search, I found many companies that could do the project. I liked Goodrequest the most and after a friendly conversation we agreed to cooperate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At the beginning we had a kick-off call and then they made me an offer. After approval, I sent my sketches and the guys from goodrequest started creating wireframes for the design. We consulted them regularly twice a week and shared our feedback. We worked in the Figma application.

How many people from the GoodRequest team worked with you, and what were their positions?

The UX / UI designer was the main person I communicated with. We also regularly called with the design director and discussed progress together.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

People really like the design of the new website, we have great feedback. The final version is not launched yet, but we are working on it and everything is going according to plan. UX is very well built and easily scalable for the future.

Describe their project management style, including communication tools and timeliness.

We had to call twice a week with the main UX / UI designer - Daniel and with the head of design - Michal. We used Slack for communication.

What did you find most impressive or unique about this company?

They have created a well-designed website, which is at a very high level and well thought out.

Are there any areas for improvement or something they could have done differently?

Better estimate budget and timeline.

BACKGROUND

Please describe your company and your position there.

I am a CEO of the company SFZ Marketing, s.r.o. located in Bratislava, Slovakia. We are focusing on marketing, business partners, match organization, ticketing and to deliver services and products for Slovak Football Association

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoodRequest, and what were your goals?

We wanted to develop a mobile app for our fans within strategic project Fan 2022 to access our exclusive content of national teams. Our goal was to have new e-commerce platform for both B2B and B2C model, new modern communication tool and to create CRM database of our fans.

SOLUTION

How did you select GoodRequest and what were the deciding factors?

We launched a tender for this solution supplier. GoodRequest offer won this tender with respect to their experiences in sport app, references and complex and innovative approach.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a series of discovery meetings to discuss our goals and objectives. We have requested a news about representations, statistics, ticket sales, fan profile and games. After delivering first version for android and IOS, we provided their team with UEFA recommendations for best sport apps.

They incorporated our feedback and delivered the revised version. On the top of that, they offered us new design based on IOS 14. In second version we added push notifications, fanshop and incorporated this new modern design.

How many resources from the GoodRequest team worked with you, and what were their positions?

A project manager was assigned to be our main point of contact throughout the project. In addition, we interacted with 3 lead front and design developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are just in the process of launching the app, so we have no measurable outcome yet.

Describe their project management style, including communication tools and timeliness.

The project manager communicated comprehensively, tried to advise and bring proper solutions. We have had a video call with manager every week, but were still regular business consultations and internal meetings. We communicated through Jira, Slack and Mails. Everything was delivered on time.

What did you find most impressive or unique about this company?

Their mobile app development skills were amazing. They knew everything about UX and execution. Since this was our first mobile app. They are patient and dedicated to walking us through their process while we are learning. They delivered their own ideas and improvements.

Are there any areas for improvement or something they could have done differently?

Detailed status reports on at min. monthly basis (not up to completion of each project stage) could have been helpful so that we could limit any misunderstandings.

BACKGROUND

Please describe your company and your position there.

I am product manager for company providing products and solutions for the more efficient management of municipal waste.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoodRequest, and what were your goals?

The company was operating a system for our partners enabling household level waste tracking.

However we quickly realized that the existing vendor does not have the resources to provide a solution up to our requirements and we needed a reliable long term technical partner for software development.

SOLUTION

How did you select GoodRequest and what were the deciding factors?

We he contacted approx. 20 potential vendors based on internet research and recommendations within the frame of a formal tender, defining clear evaluation criteria.

The main deciding factors where:

• existing references
• proposed system architecture with regards to future expandability and flexibility
• willingness to provide complete control over the final product and ensuring full owbership of source codes
• pricing

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The task was to prepare an information system from scratch for household level waste tracking, including frontend design, API endpoints, database structure, integrated to 3rd party devices via REST API. Part of the work was the design of a mobile application for special data collection handheld terminals.

The project started with an initial analysis phase during which an UX prototype was prepared and approved, incl. a detailed price calculations. After its approval the project was implemented during the course of approx. 3 months.

The cooperation still continues and the software remains to be developed my GoodRequest.

How many people from the vendor's team worked with you, and what were their positions?

The initial team included a project manager, solution architect, UX designer, backend developer, frontend developer and android developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In general the developed solution was met with great success among its users, gathering market recognition and becoming the first choice of customers for a fair waste collection and billing system.

Describe their project management style, including communication tools and timelines.

GoodRequest's specialists integrated with our company almost seamlessly. We had direct communication and minimal formalities. We have communicated with team members directly who actively challanged our ideas and improved upon them.

Timings where kept, except a few exceptional cases where we have mutually agreed on a more throughout approach.

What did you find most impressive or unique about this company?

Compared to previous vendors the possibility to discuss the details of the chosen technical solution, used frameworks etc. was a great advantage for us and made it possible to create a product we could really call our own.

Are there any areas for improvement or something they could have done differently?

Although direct communication with GoodReqest's people improved the project efficiency greatly, sometimes it occured that our requirements where not properly understood by people involved in the project only partially. However we have quickly overcome this via involving their more senior staff.

BACKGROUND

Please describe your company and your position there.

I am product manager responsible for product and development (web, mobile) of  a food delivery service

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoodRequest, and what were your goals?

We hire them to at first develop Bistro.sk iOS and Android app for our customers. Later to develop Bistro driver app for couries and Bistro printer app for our partners = restaurants

SOLUTION

How did you select GoodRequest and what were the deciding factors?

Deciding factors were - name, location in the same city, previos projects and price

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Goodrequest is continuously from 2014 developing our Bistro.sk apps according to the yearly roadmap that we have. We work in Jira where we have planned builds for each app (Bistro, Bistro driver and Bistro printer).

Most of the issues is now connected with marketing automatization, better UX and CX, working with GPS and location of the courier and his orders and better management of the orders on the android printer device that we deliver to our partners.

How many people from the vendor's team worked with you, and what were their positions?

We are working with:

• project manager
• tester
• 1 iOS developer
• 2 Android developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Best outcome for us was the brand new Bistro driver app for our couries - we had very close deadline because of the competitors and Goodrequest helped us to develop it just in 12 weeks.

In general we are very satisfied, all the issues are delivered on time and in good quality. GoodRequest gives us feedback in order to improve our apps. They do thigs better and deliver superb CX.

Describe their project management style, including communication tools and timelines.

We use Jire for management of all issues and builds and then slack for communications with our internal team. For graphics we use Zeplin. We also prefer video / personal meetings at least two times in the month in order to talk about fullfilment of the roadmap and big issues.

What did you find most impressive or unique about this company?

Engagement and second opinion about the product(s)

Are there any areas for improvement?

Maybe start automatic testing as they can help us in better QA

BACKGROUND

Introduce your business and what you do there.

Západoslovenská energetika is the largest energy player in the Slovak Republic. The company operates a grid network, provides electricity, and does business in startup areas like e-mobility. I'm a product manager for e-mobility.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoodRequest?

They’re our partner in the e-mobility business, particularly in creating a tailored customer interface.

SOLUTION

What was the scope of their involvement?

GoodRequest is providing frontend and backend development for a customer-facing mobile app and web portal. They have an extensive backend with integrations with many of our systems and are working based on our requirements and change requests. They also handle the operation of the platform.

What is the team composition?

We’re in contact with 3–4 developers from GoodRequest in our daily operations, along with their CEO and a project manager.

How did you come to work with GoodRequest?

I wasn’t part of the company at the time. We’ve increased the collaboration with GoodRequest since I came onboard. They’re our official supplier for development activities.

What is the status of this engagement?

We started working with GoodRequest in January 2017, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We held a tender for other development services in late-2020, and GoodRequest won it again. We’re really happy with their agile setup. They’re really flexible in terms of timing and delivering on business requirements that don’t cover one hundred percent of the information. They do UX/UI design using best practices based on their experience. If a design hasn’t been defined in the business requirements, they’re able to develop their own ideas.

There is also a lack of testing processes and standards in the final phases, and there’s a lack of collaboration with the other suppliers involved. That’s something we have to coordinate ourselves.

How did GoodRequest perform from a project management standpoint?

They use Jira to manage change requests, and it’s working well. The work has been better coordinated since they started using it.

What did you find most impressive about them?

They’re a young, agile, and enthusiastic team. They’re a part of our overall digital tools development effort, and their impact is definitely positive.

Are there any areas they could improve?

They need to improve the coordination of activities with other suppliers in our projects. Also, their testing processes for developed functionalities could be more robust in the final phases.

Do you have any advice for future clients of theirs?

If the client is a startup, GoodRequest is definitely the partner for them. Their strong point is their flexibility. They build functionalities and make changes in a very short time. They also deliver good designs in terms of customer-facing functionalities.

BACKGROUND

Introduce your business and what you do there.

I work as a project manager for an electronic retailer that operates in Slovakia and Czechia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoodRequest?

We mainly wanted to improve the shopping experience for our customers with smart and easy-to-use mobile apps.

SOLUTION

What was the scope of their involvement?

We already had two Android apps, which GoodRequest took over. Then, they created two new iOS apps. They are now taking care of all of those four applications and help with the redesign and further development of our existing mobile apps which included many brainstorming sessions, field testing, and consultations.

What is the team composition?

There are two developers, a project manager, tester, designer, and architect.

How did you come to work with GoodRequest?

We were looking for an app development company from Slovakia or Czechia that could help us with our apps because the company we previously worked with was bought. GoodRequest was one of the companies suggested to us, and after a few meetings, we decided to work with them because we liked them.

How much have you invested in them?

We have invested about €100,000 Euros so far (approximately $120,000 USD)

What is the status of this engagement?

Our work together started in January 2018, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Both of the iOS apps that they created for us have an average rating of 4.7 in the App Store and are used by a few thousand people each month. Our Android apps already existed when we started working with them, but they helped us redesign them and create new features. This resulted in improved user retention rate and also improved Play Store ratings. In general, for both of those platforms, our monthly active users increased by more than 50% in the last 12 months.

How did GoodRequest perform from a project management standpoint?

All new updates and features of the apps are planned in Jira and Confluence so it is always clear what the priorities are as well as the deadlines. We also have weekly online meetings and before any new update or feature, we have a brainstorming session. I think everything has been going well and there are no significant problems or delays.

What did you find most impressive about them?

From my experience, the success of a project often depends on the quality of communication from both sides. Communication with anyone from GoodRequest is constructive and effective. I can talk to the designers or developers if I want to, and the response time is always fast which is something I find to be the most impressive.

Are there any areas they could improve?

No, everything was great.

Do you have any advice for potential customers?

If it is possible, have a detailed description of what you want as well as all the requirements and deadlines. If you are still in the planning phase, don’t be afraid to include at least a few people from GoodRequest in the meetings and discussions. They can give you give advice about what users usually look for and how they may interact with your apps.

BACKGROUND

Introduce your business and what you do there.

I’m the online technology manager for a company that operates ski resorts, waterparks, and amusement parks among other properties.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoodRequest?

We needed to develop a new mobile application for our new loyalty and e-commerce system.

SOLUTION

What was the scope of their involvement?

We provided them with specific requirements, and GoodRequests advised us on how to proceed. Their team helped us with the direction for development. For example, GoodRequest helped us decide between building native or hybrid products. After meetings with them, we decided to build native apps because it allowed for a greater amount of future development than a hybrid platform. They built the Android version in Kotlin and the iOS version in Swift.

What is the team composition?

We mainly communicated with 2–3 people from GoodRequest but another 6–7 developers worked on the project.

How did you come to work with GoodRequest?

Slovakia is a small country, so there aren’t many mobile development companies based here. We wanted a local partner that was familiar with our business and selected between 6–7 companies. GoodRequests had great references and offered a good price for the project. During our business calls, they provided insights before we even chose them as our partner.

How much have you invested with them?

We spent about €100,000 (approximately $120,600 USD).

What is the status of this engagement?

We started the project in August 2020, and we’re continuously working with them on the mobile development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I previously worked with companies that wouldn’t give their partners specific requirements. One of the best aspects of our partnership was that we provided them with requirements and then they found the best ways to proceed.

Our board was excited about the project from the beginning of development. We appreciated that GoodRequest provided versions throughout the development that we could show the board. In about a week after the launch, we gained 10,000 downloads in the app stores. It was a huge success.

How did GoodRequest perform from a project management standpoint?

We have weekly meetings to keep up-to-date and communicate via Slack. We’re basically able to communicate with all of their developers, and they’re able to communicate with me.

What did you find most impressive about them?

GoodRequest was flexible with the time and resources for the project. We started the hiring process in July and by the end of August, we had already started the development. They were also able to find more developers for the project when we found it required more development than we initially thought. We also had a strict deadline, and GoodRequest delivered on time.

Are there any areas they could improve?

No, there’s nothing to share.

Do you have any advice for potential customers?

It’s not required but it’s best to have as thorough business or technical requirements as possible. However, that’s general advice.

BACKGROUND

Please describe your company and position.

I am the Program manager of Notino s.r.o.

Describe what your company does in a single sentence.

Notino is a leading European online retailer specializing in perfumes, cosmetics, skincare, and beauty products, offering a wide selection from global and niche brands with delivery to multiple countries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GoodRequest to accomplish?

• Develop a robust multiplatform reservation system (web and mobile) for Notino Partner
• Create a seamless booking experience from both the salon and customer perspectives
• Enhance customer engagement and retention via user-friendly booking and service management

SOLUTION

How did you find GoodRequest?

• Online Search
• Referral
• Other

Why did you select GoodRequest over others?

• Referred to me
• Company values aligned

How many teammates from GoodRequest were assigned to this project?

10+

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work:

Goodrequest was responsible for the end-to-end design and development of Notino Partner’s multiplatform reservation system, available on both web and mobile. The project covered the full ecosystem from the perspectives of salons and customers, ensuring smooth interaction and management of services.

Key Deliverables:

• Multiplatform Reservation Platform: Web and mobile solutions enabling customers to search, select, and book salon services seamlessly.
• Salon Management Environment: Tools for salons to manage reservations, staff schedules, service offerings, and customer communication.
• Customer Portal: Fully integrated into the native Notino application (primarily used for beauty product sales) to allow users to manage bookings and services without leaving the shopping environment.
• Integration Layer: APIs enabling connection with Notino’s core systems, loyalty program, and third-party tools.
• UI/UX Design: User-friendly interfaces optimized for both salon staff and end customers.
• Testing & Deployment: Comprehensive QA, beta testing with pilot salons, and rollout to multiple markets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful launch of the multiplatform reservation system in 5 countries
• Growth in reservations created by customers
• Growth in the number of salons visible in the app
• Positive feedback from salons and customers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Goodrequest is great to work with. They deliver on time, keep us updated, and adapt quickly to how we work — which isn’t easy in such a fast-moving company. From the start, they’ve been flexible and open, and they don’t just build what we ask for; they also help guide the development in the right direction. When something new pops up, they react fast and come up with practical ideas to keep things moving.

What was your primary form of communication with GoodRequest?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out the most is their adaptability and proactive approach. They don’t just take tasks and deliver them — they think along with us, suggest improvements, and help steer the development so the whole system works better.

Are there any areas for improvement or something GoodRequest could have done differently?

We know our environment is very dynamic and shifting priorities is never easy. Sometimes we need a bit more flexibility, but that’s just the nature of how we work together, not a reflection on them. At the same time, we understand that when we expect on-time delivery with the expected quality, it’s only fair to give them the time and space to adapt and adjust to those changes.

BACKGROUND

Please describe your company and position.

I am the Head of Technology of WageNow

Describe what your company does in a single sentence.

Providing earned wage access employee benefit and cashflow improvement tool for businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GoodRequest to accomplish?

• Build web app for our product
• UX / Design
• Software development and infrastructure consulting and review

SOLUTION

How did you find GoodRequest?

Referral

Why did you select GoodRequest over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from GoodRequest were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Responsive web application including UX/UI, database design, frontend, API backend and application testing. Also included managing infrastructure and devops services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful delivery of the application and its operation. This allowed us to run our business and validate the product with real customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivery on time. Well planned. Managed by dedicated project manager.

What was your primary form of communication with GoodRequest?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Solution oriented approach and flexibility.

Are there any areas for improvement or something GoodRequest could have done differently?

We were fully satisfied.