GoodRequest

Please describe your company and your position there.

I am product manager for company providing products and solutions for the more efficient management of municipal waste.

For what projects/services did your company hire GoodRequest, and what were your goals?

The company was operating a system for our partners enabling household level waste tracking.

However we quickly realized that the existing vendor does not have the resources to provide a solution up to our requirements and we needed a reliable long term technical partner for software development.

How did you select GoodRequest and what were the deciding factors?

We he contacted approx. 20 potential vendors based on internet research and recommendations within the frame of a formal tender, defining clear evaluation criteria.

The main deciding factors where:

• existing references
• proposed system architecture with regards to future expandability and flexibility
• willingness to provide complete control over the final product and ensuring full owbership of source codes
• pricing

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The task was to prepare an information system from scratch for household level waste tracking, including frontend design, API endpoints, database structure, integrated to 3rd party devices via REST API. Part of the work was the design of a mobile application for special data collection handheld terminals.

The project started with an initial analysis phase during which an UX prototype was prepared and approved, incl. a detailed price calculations. After its approval the project was implemented during the course of approx. 3 months.

The cooperation still continues and the software remains to be developed my GoodRequest.

How many people from the vendor's team worked with you, and what were their positions?

The initial team included a project manager, solution architect, UX designer, backend developer, frontend developer and android developer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In general the developed solution was met with great success among its users, gathering market recognition and becoming the first choice of customers for a fair waste collection and billing system.

Describe their project management style, including communication tools and timelines.

GoodRequest's specialists integrated with our company almost seamlessly. We had direct communication and minimal formalities. We have communicated with team members directly who actively challanged our ideas and improved upon them.

Timings where kept, except a few exceptional cases where we have mutually agreed on a more throughout approach.

What did you find most impressive or unique about this company?

Compared to previous vendors the possibility to discuss the details of the chosen technical solution, used frameworks etc. was a great advantage for us and made it possible to create a product we could really call our own.

Are there any areas for improvement or something they could have done differently?

Although direct communication with GoodReqest's people improved the project efficiency greatly, sometimes it occured that our requirements where not properly understood by people involved in the project only partially. However we have quickly overcome this via involving their more senior staff.

Please describe your company and your position there.

I am product manager responsible for product and development (web, mobile) of  a food delivery service

For what projects/services did your company hire GoodRequest, and what were your goals?

We hire them to at first develop Bistro.sk iOS and Android app for our customers. Later to develop Bistro driver app for couries and Bistro printer app for our partners = restaurants

How did you select GoodRequest and what were the deciding factors?

Deciding factors were - name, location in the same city, previos projects and price

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Goodrequest is continuously from 2014 developing our Bistro.sk apps according to the yearly roadmap that we have. We work in Jira where we have planned builds for each app (Bistro, Bistro driver and Bistro printer).

Most of the issues is now connected with marketing automatization, better UX and CX, working with GPS and location of the courier and his orders and better management of the orders on the android printer device that we deliver to our partners.

How many people from the vendor's team worked with you, and what were their positions?

We are working with:

• project manager
• tester
• 1 iOS developer
• 2 Android developer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Best outcome for us was the brand new Bistro driver app for our couries - we had very close deadline because of the competitors and Goodrequest helped us to develop it just in 12 weeks.

In general we are very satisfied, all the issues are delivered on time and in good quality. GoodRequest gives us feedback in order to improve our apps. They do thigs better and deliver superb CX.

Describe their project management style, including communication tools and timelines.

We use Jire for management of all issues and builds and then slack for communications with our internal team. For graphics we use Zeplin. We also prefer video / personal meetings at least two times in the month in order to talk about fullfilment of the roadmap and big issues.

What did you find most impressive or unique about this company?

Engagement and second opinion about the product(s)

Are there any areas for improvement?

Maybe start automatic testing as they can help us in better QA

Introduce your business and what you do there.

Západoslovenská energetika is the largest energy player in the Slovak Republic. The company operates a grid network, provides electricity, and does business in startup areas like e-mobility. I'm a product manager for e-mobility.

What challenge were you trying to address with GoodRequest?

They’re our partner in the e-mobility business, particularly in creating a tailored customer interface.

What was the scope of their involvement?

GoodRequest is providing frontend and backend development for a customer-facing mobile app and web portal. They have an extensive backend with integrations with many of our systems and are working based on our requirements and change requests. They also handle the operation of the platform.

What is the team composition?

We’re in contact with 3–4 developers from GoodRequest in our daily operations, along with their CEO and a project manager.

How did you come to work with GoodRequest?

I wasn’t part of the company at the time. We’ve increased the collaboration with GoodRequest since I came onboard. They’re our official supplier for development activities.

What is the status of this engagement?

We started working with GoodRequest in January 2017, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We held a tender for other development services in late-2020, and GoodRequest won it again. We’re really happy with their agile setup. They’re really flexible in terms of timing and delivering on business requirements that don’t cover one hundred percent of the information. They do UX/UI design using best practices based on their experience. If a design hasn’t been defined in the business requirements, they’re able to develop their own ideas.

There is also a lack of testing processes and standards in the final phases, and there’s a lack of collaboration with the other suppliers involved. That’s something we have to coordinate ourselves.

How did GoodRequest perform from a project management standpoint?

They use Jira to manage change requests, and it’s working well. The work has been better coordinated since they started using it.

What did you find most impressive about them?

They’re a young, agile, and enthusiastic team. They’re a part of our overall digital tools development effort, and their impact is definitely positive.

Are there any areas they could improve?

They need to improve the coordination of activities with other suppliers in our projects. Also, their testing processes for developed functionalities could be more robust in the final phases.

Do you have any advice for future clients of theirs?

If the client is a startup, GoodRequest is definitely the partner for them. Their strong point is their flexibility. They build functionalities and make changes in a very short time. They also deliver good designs in terms of customer-facing functionalities.

Introduce your business and what you do there.

I work as a project manager for an electronic retailer that operates in Slovakia and Czechia.

What challenge were you trying to address with GoodRequest?

We mainly wanted to improve the shopping experience for our customers with smart and easy-to-use mobile apps.

What was the scope of their involvement?

We already had two Android apps, which GoodRequest took over. Then, they created two new iOS apps. They are now taking care of all of those four applications and help with the redesign and further development of our existing mobile apps which included many brainstorming sessions, field testing, and consultations.

What is the team composition?

There are two developers, a project manager, tester, designer, and architect.

How did you come to work with GoodRequest?

We were looking for an app development company from Slovakia or Czechia that could help us with our apps because the company we previously worked with was bought. GoodRequest was one of the companies suggested to us, and after a few meetings, we decided to work with them because we liked them.

How much have you invested in them?

We have invested about €100,000 Euros so far (approximately $120,000 USD)

What is the status of this engagement?

Our work together started in January 2018, and it is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Both of the iOS apps that they created for us have an average rating of 4.7 in the App Store and are used by a few thousand people each month. Our Android apps already existed when we started working with them, but they helped us redesign them and create new features. This resulted in improved user retention rate and also improved Play Store ratings. In general, for both of those platforms, our monthly active users increased by more than 50% in the last 12 months.

How did GoodRequest perform from a project management standpoint?

All new updates and features of the apps are planned in Jira and Confluence so it is always clear what the priorities are as well as the deadlines. We also have weekly online meetings and before any new update or feature, we have a brainstorming session. I think everything has been going well and there are no significant problems or delays.

What did you find most impressive about them?

From my experience, the success of a project often depends on the quality of communication from both sides. Communication with anyone from GoodRequest is constructive and effective. I can talk to the designers or developers if I want to, and the response time is always fast which is something I find to be the most impressive.

Are there any areas they could improve?

No, everything was great.

Do you have any advice for potential customers?

If it is possible, have a detailed description of what you want as well as all the requirements and deadlines. If you are still in the planning phase, don’t be afraid to include at least a few people from GoodRequest in the meetings and discussions. They can give you give advice about what users usually look for and how they may interact with your apps.

Introduce your business and what you do there.

I’m the online technology manager for a company that operates ski resorts, waterparks, and amusement parks among other properties.

What challenge were you trying to address with GoodRequest?

We needed to develop a new mobile application for our new loyalty and e-commerce system.

What was the scope of their involvement?

We provided them with specific requirements, and GoodRequests advised us on how to proceed. Their team helped us with the direction for development. For example, GoodRequest helped us decide between building native or hybrid products. After meetings with them, we decided to build native apps because it allowed for a greater amount of future development than a hybrid platform. They built the Android version in Kotlin and the iOS version in Swift.

What is the team composition?

We mainly communicated with 2–3 people from GoodRequest but another 6–7 developers worked on the project.

How did you come to work with GoodRequest?

Slovakia is a small country, so there aren’t many mobile development companies based here. We wanted a local partner that was familiar with our business and selected between 6–7 companies. GoodRequests had great references and offered a good price for the project. During our business calls, they provided insights before we even chose them as our partner.

How much have you invested with them?

We spent about €100,000 (approximately $120,600 USD).

What is the status of this engagement?

We started the project in August 2020, and we’re continuously working with them on the mobile development.

What evidence can you share that demonstrates the impact of the engagement? 

I previously worked with companies that wouldn’t give their partners specific requirements. One of the best aspects of our partnership was that we provided them with requirements and then they found the best ways to proceed.

Our board was excited about the project from the beginning of development. We appreciated that GoodRequest provided versions throughout the development that we could show the board. In about a week after the launch, we gained 10,000 downloads in the app stores. It was a huge success.

How did GoodRequest perform from a project management standpoint?

We have weekly meetings to keep up-to-date and communicate via Slack. We’re basically able to communicate with all of their developers, and they’re able to communicate with me.

What did you find most impressive about them?

GoodRequest was flexible with the time and resources for the project. We started the hiring process in July and by the end of August, we had already started the development. They were also able to find more developers for the project when we found it required more development than we initially thought. We also had a strict deadline, and GoodRequest delivered on time.

Are there any areas they could improve?

No, there’s nothing to share.

Do you have any advice for potential customers?

It’s not required but it’s best to have as thorough business or technical requirements as possible. However, that’s general advice.

Please describe your company and your position there.

I am the head of the mobile application development department at Tatra banka, which was established in 1990 as the first private bank in Slovakia. We are focusing on delivery of new and innovative products and services in a banking environment.

For what projects/services did your company hire GoodRequest?

For improvement of our mobile banking applications

What were your goals for this project?

Continuously improve best mobile banking in Slovakia

How did you select GoodRequest?

We were looking for a company with strong focus on mobile applications

Describe the project in detail.

At the beginning, it was core mobile banking app - Tatra banka for Android and iOS. Step by step increased other apps and platforms.

What was the team composition?

Depends on time, we are cooperate with 5 to 10 Android developers, 5 to 10 iOS developers and 1 project manager.

Can you share any outcomes from the project that demonstrate progress or success?

We are continuously increase number of stars in app stores and customer satisfaction.

How effective was the workflow between your team and theirs?

I can not compare that.

What did you find most impressive about this company?

Passion, strong focus, and experience with mobile apps. Every request gets high-quality results.

Are there any areas for improvement?

We are very satisfied with quality and speed of their work but everything can be even better

Please describe your company and your position there.

The owner of the company. The company is a department of nuclear medicine.

For what projects/services did your company hire GoodRequest, and what were your goals?

We needed a new hospital information system, that would increase the efficiency of the management of the patient.

How did you select GoodRequest and what were the deciding factors?

We chose GoodRequest based on the references.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Analysis of the needs and expectations.
2. Designing of the workspace and workflows.
3. Testing of the beta versions.
4. Full operation of the system.
5. Additional changes and upgrades.

How many people from the vendor's team worked with you, and what were their positions?

We had direct contact mostly with 2. The project manager and the developer. Besides that, there were 2 or 3 more people, that we came in contact with, but it was only once or twice.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project met our expectations. The efficiency of the patient management increased significantly. This system gives us additional space for improvements based on our future needs.

Describe their project management style, including communication tools and timelines.

We comunicated mostly via Slack, plus e-mails or phones. They reacted swiftly, without any unneccesary delays.

What did you find most impressive or unique about this company?

Their dedication to the project is impressive. We clearly felt, that thay think about this project as their own and so they were comming up with their own ideas and solutions.

Are there any areas for improvement or something they could have done differently?

Price management.