GoodRequest

BACKGROUND

Introduce your business and what you do there.

I’m the technical account director of SystemHouse Solutions AB, an IT company that develops security systems, including access control, intrusion alarms, and visitor management. We provide both software and hardware for secure environments such as airports, power plants, schools, and offices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoodRequest?

We needed to build an online platform for provisioning mobile credentials.

SOLUTION

What was the scope of their involvement?

GoodRequest has developed a cloud platform with an admin UI and a mobile app.

What is the team composition?

We’ve worked with around 5 teammates from GoodRequest.

How did you come to work with GoodRequest?

We found them through an online search. We chose them because they were close to my geographic location and had good references.

What is the status of this engagement?

We started working with them in December 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had demo meetings where GoodRequest has shown us new completed features and design proposals.

How did GoodRequest perform from a project management standpoint?

We’ve communicated through virtual meetings, emails, and messaging apps. GoodRequest has partially delivered on time; some things have been delayed.

What did you find most impressive about them?

We’re impressed by how deep their analysis and UI preparation have gone.

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

Please describe your company and position.

I am the Head of Technology of WageNow

Describe what your company does in a single sentence.

Providing earned wage access employee benefit and cashflow improvement tool for businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GoodRequest to accomplish?

• Build web app for our product
• UX / Design
• Software development and infrastructure consulting and review

SOLUTION

How did you find GoodRequest?

Referral

Why did you select GoodRequest over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from GoodRequest were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Responsive web application including UX/UI, database design, frontend, API backend and application testing. Also included managing infrastructure and devops services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful delivery of the application and its operation. This allowed us to run our business and validate the product with real customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivery on time. Well planned. Managed by dedicated project manager.

What was your primary form of communication with GoodRequest?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Solution oriented approach and flexibility.

Are there any areas for improvement or something GoodRequest could have done differently?

We were fully satisfied.

BACKGROUND

Please describe your company and position.

I am the CEO of elv.ai

Describe what your company does in a single sentence.

We fight against hate speech and disinformation in online spaces by combination of AI and human operators.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GoodRequest to accomplish?

• Software development
• Business consulting

SOLUTION

How did you find GoodRequest?

Referral

Why did you select GoodRequest over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from GoodRequest were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Objective: At elv.ai, our mission is to maintain the highest standards of content integrity across our platforms. Recognizing the limitations of relying solely on AI or human efforts for content moderation, we sought to develop a sophisticated solution that blends the best of both worlds. GoodRequest came on board to help us realize this vision by enhancing our existing software with advanced AI capabilities complemented by intuitive interfaces for human moderators.
2. Scope of Work: GoodRequest's responsibilities encompassed a broad scope, including:
   • System Analysis and Consultation: Assessing our existing content moderation processes and providing strategic recommendations for enhancement.
   • AI Integration and Development: Implementing state-of-the-art AI algorithms designed to detect and flag problematic content with high accuracy.
   • Interface Design for Moderators: Developing user-friendly interfaces that enable human moderators to review AI-flagged content efficiently.
   • Testing and Optimization: Rigorous testing phases to ensure the reliability of AI detections and the overall system performance.
   • Training and Support: Providing comprehensive training for our team on the new system and ongoing technical support.
3. Deliverables: The project culminated in the successful upgrade of our content moderation software, incorporating cutting-edge AI technology and creating an effective workflow for our human moderators. This has resulted in a robust platform that ensures content integrity while optimizing moderation efforts.
4. Outcome: Thanks to GoodRequest's expertise, we've seen a significant improvement in our content moderation capabilities. The AI component has drastically reduced the volume of content requiring human review, while the custom interfaces have streamlined the moderation process for our team. Overall, this has led to faster response times, improved accuracy in content moderation, and a safer online environment for our users.
5. Project Management: The project management and communication from GoodRequest were exemplary. They maintained a transparent, agile workflow that allowed for timely updates, adaptations to feedback, and effective risk management. Their commitment to meeting deadlines and their proactive approach to solving challenges were particularly noteworthy.
6. Feedback: We were impressed by GoodRequest's ability to understand and execute on our vision for a hybrid AI-human content moderation system. Their innovative approach, coupled with a deep understanding of both technological and operational nuances, has made them an invaluable partner in this endeavor.
7. Recommendation: For any organization looking to leverage AI technology while retaining the nuance and judgment of human oversight, we highly recommend partnering with GoodRequest. Their tailored solutions, technical acumen, and client-focused service make them an ideal choice for complex projects requiring a delicate balance between technology and human intervention.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduction in Manual Review Volume: The project achieved a significant decrease in the volume of content requiring manual review. This indicates that the AI was effective in accurately identifying a higher proportion of problematic content, thus reducing the burden on human moderators.
• Increase in Moderation Accuracy: There was a notable improvement in the accuracy of content moderation, with the AI system better identifying and flagging inappropriate content. This was evident through a decrease in both false positives (innocuous content mistakenly flagged as inappropriate) and false negatives (problematic content not being flagged).
• Improvement in Moderation Efficiency: The efficiency of the moderation process improved, as demonstrated by a reduction in the time human moderators needed to review and make decisions on flagged content. This indicates that the AI not only accurately identified problematic content but also streamlined the review process.
• Enhanced User Safety: A reduction in the incidence of reported inappropriate content on the platform was observed, indicating a safer online environment for users. This success metric underscores the effectiveness of combining AI with human moderation in maintaining content integrity.
• User Satisfaction: Following the implementation, an increase in user satisfaction related to the online environment was reported. This reflects the platform's ability to manage content moderation effectively without detracting from the user experience.
• Operational Cost Savings: The project led to operational cost savings, attributed to the increased efficiency and reduced need for extensive human moderation resources. This outcome demonstrates the financial benefits of integrating AI into content moderation processes.
• Scalability and Response Time: The enhanced system demonstrated improved scalability and the ability to handle peak loads more effectively, with real-time content analysis and flagging capabilities. This was observed as an improvement in the platform's response time to problematic content, ensuring timely intervention.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GoodRequest's project management was highly effective and responsive. They consistently delivered milestones on time, adhering to the agreed-upon project timeline. Their team was proactive in communication, ensuring any concerns or adjustments were promptly addressed. They adapted well to our needs, showing flexibility in incorporating feedback and making necessary changes. This approach facilitated a smooth project flow and contributed significantly to meeting our project goals.

What was your primary form of communication with GoodRequest?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about GoodRequest was their exceptional blend of technical expertise and customer-centric approach. Their ability to understand and anticipate our needs, combined with their proficiency in delivering tailored AI solutions, set them apart. This unique synergy between understanding client objectives and technical execution was impressive and instrumental in the success of our project.

Are there any areas for improvement or something GoodRequest could have done differently?

Not really

BACKGROUND

Please describe your company and position.

I am the Head of Development of an online advertising company.

Describe what your company does in a single sentence.

We are a top player in the field of online advertising in Slovakia with the aim of providing quality services to clients and users. More than 1.65 million real users use our services every month.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GoodRequest to accomplish?

• increase delivery

SOLUTION

How did you find GoodRequest?

• Online Search
• Referral

Why did you select GoodRequest over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from GoodRequest were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The external team from GoodRequest participated in the delivery of some new modules of our key real-estate software. Their skills and effort were also used in the platformization of our flagship.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

delivery of tasks (prepared user stories)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their developer capacity was integrated into our internal teams and we managed them by our standard internal project management. After a period of onboarding their delivery was in estimated time.

What was your primary form of communication with GoodRequest?

Virtual Meeting

What did you find most impressive or unique about this company?

Perfect communication, flexible reactions, and company culture. Their focus is on customer needs and employee care.

Are there any areas for improvement or something GoodRequest could have done differently?

Any obstacles were fixed by our communication.

BACKGROUND

Please describe your company and your position there.

I am the head of the mobile application development department at Tatra banka, which was established in 1990 as the first private bank in Slovakia. We are focusing on delivery of new and innovative products and services in a banking environment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoodRequest?

For improvement of our mobile banking applications

What were your goals for this project?

Continuously improve best mobile banking in Slovakia

SOLUTION

How did you select GoodRequest?

We were looking for a company with strong focus on mobile applications

Describe the project in detail.

At the beginning, it was core mobile banking app - Tatra banka for Android and iOS. Step by step increased other apps and platforms.

What was the team composition?

Depends on time, we are cooperate with 5 to 10 Android developers, 5 to 10 iOS developers and 1 project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are continuously increase number of stars in app stores and customer satisfaction.

How effective was the workflow between your team and theirs?

I can not compare that.

What did you find most impressive about this company?

Passion, strong focus, and experience with mobile apps. Every request gets high-quality results.

Are there any areas for improvement?

We are very satisfied with quality and speed of their work but everything can be even better

BACKGROUND

Please describe your company and your position there.

The owner of the company. The company is a department of nuclear medicine.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoodRequest, and what were your goals?

We needed a new hospital information system, that would increase the efficiency of the management of the patient.

SOLUTION

How did you select GoodRequest and what were the deciding factors?

We chose GoodRequest based on the references.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Analysis of the needs and expectations.
2. Designing of the workspace and workflows.
3. Testing of the beta versions.
4. Full operation of the system.
5. Additional changes and upgrades.

How many people from the vendor's team worked with you, and what were their positions?

We had direct contact mostly with 2. The project manager and the developer. Besides that, there were 2 or 3 more people, that we came in contact with, but it was only once or twice.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project met our expectations. The efficiency of the patient management increased significantly. This system gives us additional space for improvements based on our future needs.

Describe their project management style, including communication tools and timelines.

We comunicated mostly via Slack, plus e-mails or phones. They reacted swiftly, without any unneccesary delays.

What did you find most impressive or unique about this company?

Their dedication to the project is impressive. We clearly felt, that thay think about this project as their own and so they were comming up with their own ideas and solutions.

Are there any areas for improvement or something they could have done differently?

Price management.