Global Point Technology Solutions

BACKGROUND

Introduce your business and what you do there.

I’m the IT director at Precision Stamping Products, Inc., a metal stamping company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Global Point Technology Solutions?

We hired Global Point Technology Solutions to set up our severs and maintain them.

SOLUTION

What was the scope of their involvement?

We decided to set up two connected servers, one for our business software and one for our Wifi and file serving. We continued to run our old server while Global Point Technology Solutions set up the new ones. They did an Exchange to Office 365 migration and a Windows 2018 to Windows 2019 virtual server migration. They also set Hyper-V Replica in a Data Protection Manager (DPM) configuration, reporting, ESET Cloud AV, and a Microsoft Azure Backup. They configured backups in-house, offsite, and to a set of drives.

Global Point Technology Solutions continues to check on our servers and backups each month.

What is the team composition?

I work with Greg (Founder and Executive Director, Global Point Technology Solutions) and Brian (Junior Admin, Global Point Technology Solutions).

How did you come to work with Global Point Technology Solutions?

We were looking for a company to do server maintenance regularly. After meeting with Global Point Technology Solutions, they seemed to offer good services. They also weren’t far from our office.

How much have you invested with them?

My company spent around $30,000.

What is the status of this engagement?

Global Point Technology Solutions completed the server migration and setup from September 2018–January 2019, and they provide ongoing support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The servers are working very nicely.

How did Global Point Technology Solutions perform from a project management standpoint?

We communicated directly with Greg throughout the server migration. We called him to discuss what we were going to do and how we were going to do it, and that worked out well. Now, we call Brian if we encounter any issues with the servers or backups.

What did you find most impressive about them?

Their ongoing backup service is very good.

Are there any areas they could improve?

No, I’m pleased with the way things are going.

Any advice for potential customers?

Coordinate with Global Point Technology Solutions on the schedule. For us, it was better to keep the old server up and do the migration slowly rather than going offline and doing it quickly.

BACKGROUND

Introduce your business and what you do there.

I'm the COO at Lake County Family Dental Care. We're a dental practice that specializes in high-end cosmetic dentistry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Global Point Technology Solutions?

We have a practice management software that is specific to dentists, and we had many IT challenges. We needed an IT provider to help us address those issues.

SOLUTION

What was the scope of their involvement?

They've been helping us integrate the software into our systems and maintain our server. We let them know if we have any issues and they usually work remotely to help us resolve them. Recently, we moved to a new office and Global Point helped us get our servers up and running in our new location.

What is the team composition?

We've worked with many of their team members over the years, but lately, we've mostly been working with one technician.

How did you come to work with Global Point Technology Solutions?

We worked with Greg (Partner, Global Point Technology Solutions) before he started his own company, so we wanted to continue the relationship.

How much have you invested with them?

We've spent over $250,000 over the course of the partnership.

What is the status of this engagement?

We started working with them in 2005, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

If our system goes down, that causes a huge delay for our business. Global Point is always there for us to troubleshoot and get our system up and running.

How did Global Point Technology Solutions perform from a project management standpoint?

They stay on budget and always work quickly and efficiently, so we didn't have many interruptions in the workflow during our move.

What did you find most impressive about them?

They're very accessible and willing to help. I appreciate their prompt response.

Are there any areas they could improve?

No. Everything has always been clear, including the pricing.

Do you have any advice for potential customers?

Give them a try. They're a wonderful team to work with.

BACKGROUND

Please describe your company and your position there.

I am an office manager for an insurance agency that specializes in long-term care insurance and annuities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Global Point Technology Solutions?

We needed a wide-ranging service for our technology solutions.

What were your goals for this project?

I wanted our computers to run smoothly and I wanted to be able to resolve issues quickly.

SOLUTION

How did you select this vendor?

I was introduced to them through another financial services firm that used their services. They came highly recommended from a highly regarded business associate.

Describe the project in detail.

Originally, we met with Greg (Partner, Global Point Technology Solutions), and he went over their services and reviewed what we currently had. He then came up with a proposal to take over the server management as well as fixing the things we were having trouble with. This was all done efficiently in a timely manner.

We have used Global Point Technology Solutions for at least the last five years. We have used them for every part of our technology solutions. They have provided us with server support, cloud backup, antivirus, software implementation, hardware support and purchases, and more.

What was the team composition?

I always have at least three people at Global Point Technology Solutions whom I can call, and they know our systems and can help me immediately.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After switching to Global Point Technology Solutions, our systems were more secure and sound. We also had a solid backup system implemented. My goals for all our projects have been met or exceeded.

How effective was the workflow between your team and theirs?

All of their project managers, including Greg, have been amazing. They communicate the work that needs to be done and always try to make it as convenient as possible for our business. They do everything they can after hours as not to create problems for our office.

I don't have to email or create tickets in order to get help. I pick up the phone and there is always someone available to help me immediately or within a very short time. It's refreshing not to have to go through a thousand prompts to get someone on the phone when you need immediate help or just have a quick question.

We also switched from hosting our own exchange to Office 365 within the last two years, and the switch was easy and seamless and didn't affect our workflow whatsoever.

What did you find most impressive about this company?

I am most impressed at the level of personal service and their knowledge of the industry. It's sometimes hard to understand all the technical language that they use, but they always take the time to explain it to me, even if I need them to do it multiple times. They are extremely patient with people that don't know all that much about computers.

Are there any areas for improvement?

No, I’m very satisfied.

BACKGROUND

Introduce your business and what you do there.

We are a forensic accounting firm. I'm the office manager, and am in charge of our website, design, and the network systems within our office, including the laptops our staff uses to connect to our network.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Global Point Technology Solutions?

Global Point manages our server and everything from the outside world that interacts with the server. They also manage some of the work beyond the scope of our internal systems.

SOLUTION

What was the scope of their involvement?

They work with us on an as-needed basis. We originally hired them years ago at another office. When we moved to this building, they managed our system and server move. We relocated again a few years later to another office in the same building, and they assisted with that move as well. Occasionally, they need to be in the office to take care of things, but they primarily work remotely to manage the firewall and the server from their offices. We’ve also migrated to a new server with their help.

What is the team composition?

I usually work with two to three people.

How did you come to work with Global Point Technology Solutions?

We had two other network system providers that managed our server previously. They weren't working well for us, and they were charging us without producing what we needed. I was in contact with the founder of Global Point at the time, and I knew he had the knowledge and expertise to serve us. I had a couple of options, but they were the top of the list.

How much have you invested with them?

I'd estimate we've spent over $100,000 over the course of our relationship.

What is the status of this engagement?

I estimate that we started working together around 2009. Our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They deal with emergencies immediately, and always have a solution within a couple of hours. They address all of our issues, they're very cordial, and they never talk down to me. A big part of our relationship is their attitude.

How did Global Point Technology Solutions perform from a project management standpoint?

They're very accommodating and patient. We're starting a new project now to migrate our server to a cloud system. All of our hardware and laptops need to be migrated. They're terrific to work with in large projects that require hands-on work and analysis.

What did you find most impressive about them?

Their technical abilities are highly advanced, and their depth of knowledge saves us money. We never have to wait for them to figure out how to fix things.

Are there any areas they could improve?

The biggest obstacle they face is hiring more talent. They're a growing company, and there's a lot of competition to get the talent they need.

Do you have any advice for potential customers?

They're top-tier IT talent and are much better than their competition. They’re a good choice to work with.

BACKGROUND

Please describe your company and your position there.

I’m the owner and president of Maven Management, a real estate asset management company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Global Point Technology Solutions?

We engaged Global Point Technology Solutions to serve as our IT department for all IT-related needs.

What were your goals for this project?

We wanted user- and budget-friendly technology that met our internal and external customer needs
 

SOLUTION

How did you select this vendor?

We found Global Point Technology Solutions through a professional referral. The referrer emphasized the high quality of service and character in the team’s leadership.

Describe the project in detail.

Global Point Technology Solutions provided us with a complete package solution to meet our needs. It covers hardware, software, and middleware for our home office and properties nationwide. They keep pace with our changing size and needs as well.

What was the team composition?

We work with a small team that has remained consistent throughout our relationship.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Global Point Technology Solutions delivers excellent value for their services. We’re happy to continue working with their team.

How effective was the workflow between your team and theirs?

Their responsiveness and quick understanding of our needs consistently exceed expectations. Global Point Technology Solutions ensures resource continuity so that they can deliver on our needs and provide reliably excellent service. 

What did you find most impressive about this company?

As they assist us in our success, our partnership has grown professionally and interpersonally.

Are there any areas for improvement?

No, we’ve had an extremely positive experience with Global Point Technology Solutions so far.