Ginger IT Solutions

BACKGROUND

Introduce your business and what you do there.

I’m the principal dentist and director of a dental business. I have two dental surgeries, one in the Gold Coast and one in Brisbane.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ginger IT Solutions?

I needed to redesign my website. I initially approached Ginger IT Solutions for SEO services. After some analysis, we jointly determined that the best way forward would be to redesign and develop the whole website with SEO in mind. We needed to increase the website’s performance, accessibility, ease of use, and the amount of clicks we got.

SOLUTION

What was the scope of their involvement?

Ginger IT Solutions has redesigned and redeveloped my website. The team has also provided SEO services, created a digital marketing strategy, created content, and added email marketing. The team has used WordPress with a custom design. The website also has other features, such as UX/UI design and content strategy and creation.

What is the team composition?

My main source of contact is Tomislav, the CSO. He has introduced me to the rest of the team, including web developers, designers, SEO specialists, and content writers. In total, there have been 7–8 teammates involved in the project.

How did you come to work with Ginger IT Solutions?

Ginger IT Solutions was initially recommended to me by a friend.

How much have you invested with them?

We’ve spent around $25,000–$30,000 AUD.

What is the status of this engagement?

We started working with Ginger IT Solutions in January 2025, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Ginger IT Solutions has delivered a modern website optimized for AI search platforms. We’ve gone from having 166 pages on the old website to 242 pages on the new one. The old content has been refactored and reclassified into different categories for better understanding and accessibility. Within the first month of the new website’s release, we saw new keywords popping up that were previously not present on any search engine. The SEO refactoring has shown a noticeable uptick.

How did Ginger IT Solutions perform from a project management standpoint?

Ginger IT Solutions’ project management is very good. The team delivers on time and stays on budget. The communication is excellent, quick, and effective. The team is very responsive to feedback and understands the current issues I have. I’m always informed about the schedule and timeline. We communicate through phone calls and video conferencing.

What did you find most impressive about them?

Ginger IT Solutions is very good. After our first meeting, the team knew exactly what we needed. The team has great experience in the industry, and the whole website shows it. The technical team is fantastic. The website is easy to use and scalable, so we can add more content to it. It also performs better and faster with a modern look.

The digital marketing team has done great work as well. They’ve created and optimized all the content.

Are there any areas they could improve?

No, nothing comes to mind. Everything they’ve worked on has been great and brought positive results.

Do you have any advice for potential customers?

100% go for it. Ginger IT Solutions is very responsive, and their feedback is excellent. The team has great expertise across multiple industries, including web design, development, and SEO. They take the time to understand your business and your goals. With the insight you give them, they can do great work tailored to exactly what you need.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Mikroparfem, a perfume company. We have a huge collection of perfumes and are influencers. We share our collection with our followers through decants of perfumes. We put the perfumes into smaller bottles with our design and sell them through our website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ginger IT Solutions?

We wanted to create a website that was more than just a simple web shop. We needed a full circle and a complete set of services to establish our company and ensure it worked smoothly.

SOLUTION

What was the scope of their involvement?

Ginger IT Solutions has designed and developed our website. We wanted something easy for our customers to use. People in Serbia aren't used to buying online, so we've had to work through a lot of challenges to make the website easy and practical to use. We also wanted it to contain all the information it was supposed to include while being aesthetically pleasing.

We've taken a minimalist direction to create a website where customers can feel safe while buying. We're very open and transparent. Customers can choose whatever perfume they want and purchase it. We only offer pay on delivery, so the website doesn't support credit card payments.

The user can see our brand description in one sentence on the first page. Then they can scroll, see a picture of me and my husband as the founders, as if we were talking to them. We have a best-seller section where we recommend some perfumes to buy. In the footer, there is just some regular information.

There are product pages with women's, men's, and unisex sections. We also have an "About us" page. The team is creating and writing a blog for us. Customers choose the perfume and size, type in shipping information, and pay on delivery. Ginger IT Solutions has included post office information so users can calculate shipping prices.

We've provided Ginger IT Solutions with documentation and an example of a startup website we wanted to be similar to. The team has also provided content writing services. The website is built on WordPress. Ginger IT Solutions also provides maintenance services.

What is the team composition?

We work with Tomislav, our project manager; Srdjan, our main developer; Stevan, who's also a developer and knows a lot about marketing; and Željka, who manages the complete marketing.

How did you come to work with Ginger IT Solutions?

We collaborated successfully with Ginger IT Solutions on a previous website. It was natural to hire them again for this website. Ginger IT Solutions has also created other sites for our family businesses, and other family members recommended the team.

How much have you invested with them?

We've spent around $12,000–$13,000 so far. We'll continue to pay a monthly fee of about $1,000 for maintenance and marketing.

What is the status of this engagement?

We started working together in August 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've received positive feedback from our users, who regard the site as the best of its kind. Usually, businesses that do decants create a straightforward web shop without background information, and there's no transparency.

Collaborating with Ginger IT Solutions, we've made the website transparent, practical, and easy to use. It also contains a lot of background information. We've creatively presented the perfumes. People are impressed by the website, and our sales are going well.

How did Ginger IT Solutions perform from a project management standpoint?

Ginger IT Solutions meets deadlines and stays on budget. We usually communicate via WhatsApp and phone calls. Whenever we need them, even if it's urgent or a holiday, they're always there to complete the tasks we ask of them, even after work hours.

What did you find most impressive about them?

Ginger IT Solutions' communication is impressive.

Are there any areas they could improve?

No, there aren't any, which is a good sign.

Do you have any advice for potential customers?

Be precise about your wants, and let Ginger IT Solutions give you ideas and feedback. Sometimes, the team will recommend you do something else because of their experience, as it happened to us. Listen to them because that might be the better solution.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing coordinator at IBIS Instruments, a leading company in the region for test and measurement instruments. We work with many important companies in the industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ginger IT Solutions?

We needed support with web design and development, SEO, PPC, digital marketing strategy, and content creation.

SOLUTION

What was the scope of their involvement?

Ginger IT Solutions has provided web design and development services. Initially, they did an inspection of our website and focused on improving the UX and SEO. Back then, although we were a very important company in the region, we had a very bad SEO, so Ginger IT Solutions worked on that. The team has also developed and designed new landing pages for lead generation and provided maintenance and hosting services. The main technology used has been WordPress.

What is the team composition?

I’ve been in contact with about five teammates from Ginger IT Solutions, including Srdjan and Tomislav.

How did you come to work with Ginger IT Solutions?

One of our business clients recommended them. We liked their portfolio and their experience in many different industries. When we first communicated with them, we were on the same page very quickly.

How much have you invested with them?

We’ve spent between $50,000–$200,000.

What is the status of this engagement?

We started working together in September 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Ginger IT Solutions' work increased our website traffic and lead generation. For example, we're receiving new leads on a daily basis. Their team has delivered over 500 contacts that our sales team has contacted, so our LinkedIn campaigns have done really well, as they've increased our results by 30%. Overall, they've exceeded our expectations, so we'll continue working with them.

How did Ginger IT Solutions perform from a project management standpoint?

They’re always one step ahead and deliver on time or before the deadline. They’re the ones alerting us if something is missing. We use ClickUp for project management and communicate via email.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to give a shout-out to Srdjan and Tomislav. Srdjan has been in charge of website optimization, whereas Tomislav has been in charge of design.

What did you find most impressive about them?

Ginger IT Solutions is always on time and positive about their work, even when deadlines are near. Overall, they keep us safe —  I am really calm working with them because I know that there won't be any gaps in the projects.

Are there any areas they could improve?

I don’t think there’s any need for improvement. However, it would be great if we had in-person meetings from time to time.

Do you have any advice for potential customers?

Be precise because you'll be losing time if you don't provide precise information.

UPDATED REVIEW

This review was published on July 18, 2024.
Bojan Filipović
Marketing Director, Ibis SolutionsIT Services

Belgrade, Serbia

51-200 Employees

Sep 2023 - Ongoing

$50,000 to $199,999
Project summary
Ginger IT Solutions has helped an ICT company enhance their online presence. The team’s tasks include content creation, SEO, landing page redesign, lead generation, and targeted email marketing campaigns.

Feedback summary
Thanks to Ginger IT Solutions, the client has seen higher traffic and leads. They’ve gained around 500 contacts and improved the business’ ranking for key search terms. The client has also seen a 30% rise in B2B engagement through LinkedIn campaigns. Overall, the team has delivered great results. This review is an update by the client company. The original content is located below the new review.
BACKGROUND

Please describe your company and position.

I am the Marketing Director of Ibis Solutions

Describe what your company does in a single sentence.

With a history of more than 25 years, the Ibis Group, which consists of two very successful companies, represents one of the main drivers of digital transformation at the regional level. Ibis Solutions is a part of the Ibis Group that has been successfully operating in Southeast Europe and beyond. 

Thanks to long-standing partnerships with companies such as IBM, Oracle, Red Hat, Ui Path, etc., and innovative, outstanding solutions made by an internal multi-functional software development team, Ibis Solutions has so far provided significant support to over 300 clients from around the World.

Ibis Instruments, an ICT company that operates within the Ibis Group in the field of Wireline and Wireless communication testing and quality of service solutions. With headquarters in Belgrade and offices in Ljubljana, Skopje, and Banja Luka, Ibis Instruments covers the market of 10 countries in SEE, cooperating with 30+ national telecommunication service providers. 

During 25 years of continuous development with our partners, leading worldwide T&M corporations such as Keysight Technologies, Viavi Solutions, Fujikura, Microchip, ATDI, TCi, and Teoco, we have built expertise in various technology domains, providing consulting, distribution, implementation, and technical support services to more than 500 satisfied customers.

I am the Marketing Director for both companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ginger IT Solutions to accomplish?

• We aimed to enhance our online presence through a slightly revamped website - landing pages, improved search engine optimization (SEO), and a digital marketing strategy, focusing on LinkedIn campaigns, email marketing, and comprehensive social media management.

SOLUTION

How did you find Ginger IT Solutions?

• Online Search
• Referral

Why did you select Ginger IT Solutions over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Ginger IT Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project spanned several critical areas, each carefully executed by Ginger IT team, reflecting their deep commitment to quality and innovation. Our engagement commenced with a thorough audit of our existing website. 

Their findings were insightful and actionable, leading to a series of targeted optimizations that have fundamentally transformed our website. These ranged from code optimizations and improvements in mobile responsiveness, all aimed at creating a more intuitive and user-friendly experience.

Content creation was another cornerstone of our project, with Ginger IT developing a content strategy that perfectly captured our brand voice and resonated with our target audience. The production of high-quality, SEO-friendly content across various formats drove engagement and firmly established us as thought leaders in our domain.

The landing page redesign was a pivotal moment in our collaboration. Ginger IT'sstrategic approach, leveraging A/B testing to refine design elements, messaging, and CTA placements, resulted in a landing page that looks fantastic but also performs exceptionally in terms of user engagement and conversion rates. Lead generation was approached with a multi-faceted strategy, combining SEO, content marketing, and paid advertising campaigns to attract and capture leads.

A series of targeted email marketing campaigns were executed, tailored to different segments of our lead database to increase engagement and conversions. The importance of website maintenance was not overlooked, with Ginger IT providing ongoing services to ensure optimal performance and security. Regular updates and vigilant security monitoring have been pivotal in maintaining the integrity and relevance of our digital presence.

The project deliverables, including a comprehensive website audit report, a detailed content strategy, a redesigned homepage, monthly lead generation reports, and a database of over 500 sales-qualified leads, have been invaluable. The execution of targeted email campaigns, supported by detailed performance analysis, has provided us with a granular understanding of their impact.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ginger IT was recommended to us by a business partner who had experienced significant improvements in their digital marketing efforts after engaging with them.  Since the project's inception, we've seen an increase in website traffic, and a huge increase in lead generation, the Ginger team delivered over 500 contacts from our targeted companies and significantly improved rankings for key search terms. Our LinkedIn campaigns have also resulted in a 30% uptick in B2B engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Ginger IT team demonstrated exceptional diligence, identifying key opportunities for enhancements in speed, user experience (UX), and search engine optimization (SEO).

What was your primary form of communication with Ginger IT Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This team is truly an extraordinary partner and support for any business.

Are there any areas for improvement or something Ginger IT Solutions could have done differently?

Reflecting on our collaboration with Ginger IT, at this juncture, there genuinely isn't anything we would have wished for them to handle differently. Their support and the outcomes of their efforts have in many aspects exceeded our initial expectations. The team’s responsiveness, expertise, and innovative approach to digital marketing have been instrumental in achieving our goals.

In the future, we may identify new opportunities or challenges that could necessitate certain adjustments. However, their proactive approach to feedback and continuous improvement gives us great confidence that our partnership will continue to thrive.
What advice do you have for clients with similar needs to yours?

Be clear about your objectives and maintain open lines of communication. Ginger IT excels when they fully understand your goals and receive timely feedback.
RATINGS
Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5

---

This review was published on July 4, 2024.

Bojan Filipovic
Marketing Director, Ibis Solutions
IT Services

Belgrade, Serbia

51-200 Employees

Sep 2023 - Ongoing

$50,000 to $199,999

Project summary
Ginger IT Solutions has overhauled the website of a testing equipment company. The team has designed and built new landing pages for the client and managed their LinkedIn, email marketing, and SEO campaigns. 

Feedback summary
Thanks to Ginger IT Solutions, the client’s website traffic and leads have increased; they’ve received over 500 contacts from target companies. Moreover, their LinkedIn campaign has resulted in a 30% rise in B2B engagement. Overall, the team has delivered exceptional results and creative strategies.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Ibis Solutions

Describe what your company does in a single sentence.

Test and measurement equipment for Communication Networks, system integration, and Software Development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ginger IT Solutions to accomplish?

• Digital campaigns
• Web development
• SEO optimization

SOLUTION

How did you find Ginger IT Solutions?

• Online Search
• Referral

Why did you select Ginger IT Solutions over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Ginger IT Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ginger IT overhauled our website, focusing on UX and SEO optimization. They developed and designed new landing pages to better convert visitors into leads. Their digital marketing efforts included creating and managing LinkedIn campaigns, running email marketing campaigns tailored to our target audience, and taking over our social media accounts to improve engagement. 

Key deliverables included the redesigned landing pages on the website, a detailed digital marketing strategy, monthly SEO performance reports, and metrics from our social media campaigns. Not to forget, website maintenance, Ginger IT tech team is keeping our website safe and up to date.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the project's inception, we've seen an increase in website traffic, and a huge increase in lead generation, the Ginger team delivered over 500 contacts from our targeted companies and significantly improved rankings for key search terms. Our LinkedIn campaigns have also resulted in a 30% uptick in B2B engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ginger IT's project management was impeccable. They consistently met deadlines and were highly responsive to our feedback and any adjustments we requested. Regular updates and clear communication ensured we were always aligned on project status and outcomes.

What was your primary form of communication with Ginger IT Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to deliver the perfect mix of technical expertise with creative digital marketing strategies was particularly impressive. They not only understood our technical requirements but also how to market them effectively.

Are there any areas for improvement or something Ginger IT Solutions could have done differently?

Reflecting on our collaboration with Ginger IT, at this juncture, there genuinely isn't anything we would have wished for them to handle differently. Their support and the outcomes of their efforts have in many aspects exceeded our initial expectations. The team’s responsiveness, expertise, and innovative approach to digital marketing have been instrumental in achieving our goals.

In the future, we may identify new opportunities or challenges that could necessitate certain adjustments. However, their proactive approach to feedback and continuous improvement gives us great confidence that our partnership will continue to thrive.
RATINGS
Overall rating: 5

Quality: 4

Cost: 5

Schedule: 4

Willing to refer: 5

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for The Treasury of Sacred Knowledge, an organization that deals with education and spirituality.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ginger IT Solutions?

We needed help with web design and development.

SOLUTION

What was the scope of their involvement?

Ginger IT Solutions has designed and developed our website, which is an e-commerce platform integrated with Stripe. They’ve also developed a number of extensions for the platform due to new feature requests specific to the nature of our business. The team has also designed and developed a secondary website intended for the local market.

Moreover, they’ve done digital marketing, SEO, and PPC campaigns using Google Ads. Currently, they’re developing a centralized Laravel platform that will power the website and the mobile applications that Ginger IT Solutions will develop.

What is the team composition?

We’re working with around 12 people, including one main point of contact, two other project managers, developers, and marketing and design specialists.

How did you come to work with Ginger IT Solutions?

We searched online for a suitable agency partner and sent RFPs to filter them. Ginger IT Solutions was in the top three, and we had an initial phone call and consultation with them. We chose them because they had great communication, responded to all our inquiries, and demonstrated expertise in our initial meetings. They also provided a perfect solution for our needs, and their price was reasonable.

How much have you invested with them?

We’ve spent around $120,000.

What is the status of this engagement?

We started working together in October 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Ginger IT Solutions has been great to work with and talk to. They've provided us with solutions. We've measured their success based on the finalized designs, development of the e-commerce platform, and extensions going live. Some of the products they’ve developed are live, while others are still in the design and development stages, and everything is going great. 

We also take into account the smooth usage of the platform by our users and our growth. The latter is why we've chosen to expand our engagement with Ginger IT Solutions. The team has been awesome; they’re the best company we’ve ever dealt with. We plan to engage Ginger IT Solutions for all our design, development, and marketing needs. 

How did Ginger IT Solutions perform from a project management standpoint?

They’re responsive, and we communicate via phone calls, video calls, and in-person meetings in our office.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to our main point of contact, who has been wonderful. 

What did you find most impressive about them?

Although Ginger IT Solutions is fairly new, they’ve showcased business maturity. The team is professional and understands their clients. They’ve guided us through their process and shown flexibility when we needed it. They’re genuinely interested in our platform and its growth. 

Are there any areas they could improve?

I can’t think of anything they can improve on — they've been great.

Do you have any advice for potential customers?

Come prepared and give Ginger IT Solutions as much information as possible about your requirements. This will make the process smoother. Additionally, think carefully about your feedback. Present them with various options with pros and cons, which will give you a chance to make an informed executive decision.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO and director of a private specialized clinic.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ginger IT Solutions?

We engaged Ginger IT Solutions to build a website for our clinic from scratch.

SOLUTION

What was the scope of their involvement?

Ginger IT Solutions guided us through the different phases of the project. The team asked the right questions so we could define what we were looking for, including the design and content. We also told Ginger IT Solutions what we expected the website to look like and the functionalities we wanted to achieve.

From there, Ginger IT Solutions drafted a website map and worked on the design, functionalities, and accessibility tools. The team acted as web developers and UI/UX designers. Ginger IT Solutions also provided advisory services, strategy, and usability testing. The team also did some research because we used WordPress.

What is the team composition?

We worked with Ginger IT Solutions project manager and a team of developers.

How did you come to work with Ginger IT Solutions?

We found Ginger IT Solutions through a word-of-mouth recommendation from someone who had worked with them. 

How much have you invested with them?

We spent around €30,000–€35,000 (approximately $33,000–$39,000 USD).

What is the status of this engagement?

We worked with Ginger IT Solutions from January–May 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was very happy with the outcome of our project. A couple of patients approached us to ask who created and designed the website. The local directors of another clinic also contacted us because they liked the clean and modern look of our site. We gained more notice in the area, not only from patients and clients but also from our competition.

As soon as we launched the website, the traffic increased significantly. We launched the site two months ago because we were a new business and had to wait for regulatory approvals and inspection to launch the company. The numbers were increasing exponentially from month to month.

How did Ginger IT Solutions perform from a project management standpoint?

Ginger IT Solutions was very thorough and communicative. The team kept us informed about the project's development. We communicated via video calls on a regular basis using Google Meet and Zoom. We also used emails and phone calls. We met in person on one occasion, which was fantastic since Ginger IT Solutions was based in a different country.

What did you find most impressive about them?

Ginger IT Solutions was one of the best development teams we worked with. We had built 4–5 clinics with different groups of developers, and we were highly impressed with Ginger IT Solutions.

Are there any areas they could improve?

I can't think of anything for the team to improve. If we set up a new clinic, I plan to go back to Ginger IT Solutions.

Do you have any advice for potential customers?

Always follow Ginger IT Solutions' lead and advice because they know what they're doing. The team is up to date with the latest tools and technologies. We took their advice on many matters, and I suggest doing the same.

BACKGROUND

Introduce your business and what you do there.

I’m the director of web development at a full-service advertising agency. I manage the website development side of the business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ginger IT Solutions?

We were looking for a team to work on website development projects for our end clients. We developed the site's designs and needed a partner for implementation. 

SOLUTION

What was the scope of their involvement?

Generally, during the design phase of each project, we share design files with Ginger IT Solutions. The team reviews our design files for a couple of days and returns with an estimated time and cost for development. We work with Ginger IT Solutions throughout the development process. Generally, our initial requirements and designs expand or change during the project as we present reviews to the end clients. 

Most of our sites use WordPress as the backend CMS and are based on PHP, which is generally hosted on a Linux server. We've also worked on projects that use JavaScript frontends, and Next.js is a specific technology that we've used, too. Overall, Ginger IT Solutions does most work in WordPress, PHP, JavaScript, HTML, CSS stylesheets, and Sass. The team also uses a build tool to compile all the JavaScript assets.

What is the team composition?

Our communication is with two primary teammates from Ginger IT Solutions: the head of project management and the head of development. We usually work with a developer too, although we don't interact directly with them. At any given project, we work with around three teammates. 

How did you come to work with Ginger IT Solutions?

I met Ginger IT Solutions through a teammate I worked with when he was with a different company. He let me know he had left that firm to start his own company, and I wanted to continue the relationship with him. I contacted Ginger IT Solutions to get an estimate the next time we had a big project that seemed to be bigger than our team could handle. 

How much have you invested with them?

We spend around $20,000–$30,000 per project. Overall, we've spent around $200,000–$250,000 with Ginger IT Solutions since we've worked together. 

What is the status of this engagement?

We started working with Ginger IT Solutions in the middle of 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're currently closing a project for an end client in the real estate industry. Initially, the client told us they didn't have a big budget, so we decided to use an off-the-shelf software. However, this tool wasn't customizable to fit the end client's needs, so we called Ginger IT Solutions and told them we had a small budget to do customization work but had a huge need.

Moreover, the tool's developer took our customization requirements and told us the tool couldn't be used that way. When we brought Ginger IT Solutions, the team said it would be tough but thought they could do it. The team was able to appease, so I can't think of a bigger praise for them than the fact that they delivered an inexpensive solution to serve a very prestigious client. 

Ginger IT Solutions was willing to take on this project even when the tool's maker didn't think it could be done. Our end client knew we had a good development team and was even more excited after this project. 

How did Ginger IT Solutions perform from a project management standpoint?

We have a lot of ongoing correspondence with Ginger IT Solutions throughout each project to follow up on tasks completion they had previously been assigned and to discuss changes in scope priorities or timelines that arise. The development process is super smooth when end clients don't request changes. Usually, we're the ones that have restricting deadlines, and Ginger IT Solutions still delivers on time.  

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to highlight Tomislav (Chief Sales Officer) and Stevan's (CTO) work. Stevan has been amazing, and we've worked on several projects with him. He serves as the head of technology and also rolls up his sleeves to do work. 

The team is based in Serbia, and their time zone is around six hours ahead of mine. Still, Stevan is available for us throughout the day, which means he works late hours in his time zone. I've reached out to Stevan with an emergency at 5 p.m. in my time zone, which is probably 11 or 12 p.m. in his, and he has responded. It's super comfortable to work with a teammate who is willing to help since I don't usually get that kind of responsiveness when working with an offshore team. 

What did you find most impressive about them?

Ginger IT Solutions questions our decisions and offers suggestions when we need help to solve problems we didn't anticipate. 

Are there any areas they could improve?

There is nothing about Ginger IT Solutions' current approach or delivery that I'd ask to be improved. Still, if they could expand their bandwidth down the road, it would be wonderful to use them for multiple projects simultaneously. We keep Ginger IT Solutions busy, and although they've never failed to meet our needs, our company's needs keep increasing as we continue to succeed. 

Do you have any advice for future clients of theirs?

A lot of firms think it's their responsibility to define requirements on their end when searching for an outsourced partner, throw work over the wall to the developers, and expect them to deliver code. However, usually, the end client's requirements change during the course of the project, so what you want isn't just a robot that is going to do exactly what you tell it to do; you want a team that offers insight and has a strategic mind about what the best solution might be. 

My advice is not to treat Ginger IT Solutions as a robot but as a strategic partner and to engage with them early on at the strategic and development levels.

BACKGROUND

Introduce your business and what you do there.

David Koprenovic: I'm the co-founder and chief sales officer of a startup company.
Sara Erceg: I'm the CEO and co-founder of our company. We're a perfume business that manufactures perfumes in France and imports them to Serbia. We mostly sell our products online, so our website is very important for our company, serving basically as our showroom. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ginger IT Solutions?

DK: We needed an IT services provider for our business. The team has also supported us with brand strategy and web design and development. 

SOLUTION

What was the scope of their involvement?

SE: Ginger IT Solutions has designed and developed our website and online store on WordPress. The team has also been involved in other areas of our company, including product branding, corporate identity, technical SEO, on-site optimization, mobile optimization, brand strategy, and brand messaging. The team is also helping us with marketing.

DK: Ginger IT Solutions has completed our website and continues to offer web maintenance services and support in additional tasks we request. For the branding, we initially gave the team our company name and vision.
SE: The team presented branding options based on our vision. We chose an option, and Ginger IT Solutions proceeded with designing our logo and other materials, requesting our approval.  

What is the team composition?

DK: We've worked with 7–8 teammates from Ginger IT Solutions, including a project manager, a tech lead, a branding specialist, and a web designer.
SE: We've also worked with a marketing director, an SEO specialist, a frontend developer, and a backend developer.

How did you come to work with Ginger IT Solutions?

DK: I met teammates from Ginger IT Solutions while working at another business. They then founded Ginger IT Solutions, and I contacted them.
How much have you invested with them?

SE: We've spent around $50,000–$100,000.
DK: We initially paid the team $50,000 but then had additional charges that we agreed on. 

What is the status of this engagement?

DK: We started working with Ginger IT Solutions in October 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SE: We launched our website a couple of days ago, and we've already sold our products.
DK: Our web visits are in the thousands, and we've sold hundreds of perfumes.

SE: We're a small company, and these are significant amounts for us and our market. We were looking to work with a team we could rely on, and we've found a partner for life and other businesses in Ginger IT Solutions. We've already recommended the team to colleagues who are about to open their business because the team is a loyal partner we can count on at any time of the day. During the branding process, we approved the majority of designs presented by the team in the first round, and we're a picky team. Ginger IT Solutions has understood our vision and what we wanted.

How did Ginger IT Solutions perform from a project management standpoint?

DK: Ginger IT Solutions meets deadlines.
SE: Our perfume manufacturing took much longer than anticipated, delaying our deadlines. However, the team delivers work ahead of our deadlines and is always on time.
DK: We communicate via email and phone calls.

SE: Our business has just opened, and we request several immediate changes to Ginger IT Solutions. The team is hands-on and available at all times, especially in this initial phase.
DK: For instance, yesterday, we had a situation where we clicked something we shouldn't have in the website's admin section. We called Ginger IT Solutions at 11 p.m., and they resolved the problem in the middle of the night.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

SE: We've had the greatest communication with Tomislav (Chief Sales Officer), Srdjan (Founder & CEO), and Sonja (Co-Founder & CMO). 

What did you find most impressive about them?

SE: The Ginger IT Solutions team works amazingly together and complements each other. Every teammate is an expert in what they do and their department. The overall team is very strong and effective.

Are there any areas they could improve?

DK: The only improvement area I can think of for Ginger IT Solutions is to expand their team, although I'm aware this is difficult to do.
SE: Ginger IT Solutions is picky with their team because they work with absolute professionals. 

Do you have any advice for future clients of theirs?

SE: Be clear and specific about your vision and idea. If you provide specific ideas to the team, they can make a great design. You'll probably be dissatisfied if you aren't sure what you want and expect the team to do all the work. I suggest providing thorough explanations to Ginger IT Solutions.
DK: Communicate with the team and be open-minded about their ideas. 

BACKGROUND

Please describe your company and position.

I am the Executive Assistant of Harbor Capital

Describe what your company does in a single sentence.

We buy and sell real estate.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ginger IT Solutions to accomplish?

• Website Development

SOLUTION

How did you find Ginger IT Solutions?

Online Search

Why did you select Ginger IT Solutions over others?

• High ratings
• Pricing fit our budget

How many teammates from Ginger IT Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Ginger IT Solutions handles our entire web development. They manage everything on our site from content creation to bug fixes within our domain.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The quality of our website, and quickness in their response time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always produce great results, they are super efficient and respond insanely quick.

What was your primary form of communication with Ginger IT Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

They are super willing to make continuous changes or pivot from plans if we decide to go another direction.

Are there any areas for improvement or something Ginger IT Solutions could have done differently?

NA