Gadgeon Systems Inc.

BACKGROUND

Please describe your company and position.

I am the CEO of Worthmore

Describe what your company does in a single sentence.

We are changing your choice of mobile phone subscription into something more than just cheap data, text, and minutes - Instead, we integrate world-class connectivity to the ones you love - with an innovative way to support, fund, and raise awareness for grassroots impact projects around the world that are making a real difference in the lives of others.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Gadgeon Systems Inc. to accomplish?

• We hired Gadgeon System Inc. to design and develop a modern, high-performance web platform that would serve as the digital face of our brand while ensuring smooth operations for both customers and internal teams.

SOLUTION

How did you find Gadgeon Systems Inc.?

• Online Search
• Clutch Site

Why did you select Gadgeon Systems Inc. over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Gadgeon Systems Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Gadgeon System Inc. provided end-to-end web development services tailored to our needs. The Gadgeon team worked closely with us from the discovery phase through design, development, testing, and deployment, ensuring that every requirement was met effectively.

Their scope of work included:

• Custom Web Development – Development of a fast, responsive, and scalable website with modern front-end and back-end technologies.
• Customer Self-Service Portal – Integration of a secure self-service portal allowing customers to manage their accounts, pay bills, and track service usage.
• Third-Party API Integrations – Seamless integration with our CRM, payment gateways, and telecom-specific service management systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website’s performance improved drastically, reducing load times and improving user retention. The new self-service portal increased customer engagement, allowing users to manage their services efficiently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Gadgeon System Inc. demonstrated exceptional project management throughout the engagement. They followed an agile development approach, keeping us involved at every stage of the project. Regular updates, sprint planning, and progress reviews ensured transparency and alignment with our expectations.

What was your primary form of communication with Gadgeon Systems Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of Gadgeon System Inc. was their deep technical expertise combined with a customer-centric approach. Unlike other development firms, they didn’t just execute tasks—they took the time to understand our business challenges and provided insights that helped shape the final product. 

Are there any areas for improvement or something Gadgeon Systems Inc. could have done differently?

There are no areas for improvemen,they deliver high-quality work with reliability and innovation.

BACKGROUND

Please describe your company and position.

I am the CEO of Alium

Describe what your company does in a single sentence.

We engaged Gadgeon System Inc to develop a robust IoT solution that would enable us to efficiently monitor and manage our information technology infrastructure in real time.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Gadgeon Systems Inc. to accomplish?

• our goal is ensuring improved resource utilization and enhanced customer service.

SOLUTION

How did you find Gadgeon Systems Inc.?

Online Search

Why did you select Gadgeon Systems Inc. over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Gadgeon Systems Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work encompassed the design and development of an IoT platform tailored to our specific needs. Key deliverables included a user-friendly dashboard, the integration of sensors for real-time data collection, and a secure cloud-based data storage solution. They also provided comprehensive documentation and training for our staff to ensure seamless adoption.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in significant improvements in our operational efficiency, including faster incident
 response times and better decision-making capabilities based on real-time data insights.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Gadgeon System Inc exhibited exceptional project management skills. All deliverables were met on schedule, and their team was highly responsive to our needs, making adjustments as required based on our ongoing feedback.

What was your primary form of communication with Gadgeon Systems Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Gadgeon Systems Inc. was their deep expertise in IoT technology combined with their ability to empathize with our business challenges. Their proactive communication and support throughout the project were particularly commendable.

Are there any areas for improvement or something Gadgeon Systems Inc. could have done differently?

No, Gadgeon system inc experience was overwhelmingly positive.

BACKGROUND

Please describe your company and position.

I am the CEO of Millionaire Media, LLC

Describe what your company does in a single sentence.

 We hired Gadgeon System Inc. to develop an IoT solution that would enhance our telecommunications services by improving device connectivity and enabling real-time data analytics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Gadgeon Systems Inc. to accomplish?

• Our primary objective was to create a seamless platform that could integrate with our existing systems while ensuring scalability for future growth.

SOLUTION

How did you find Gadgeon Systems Inc.?

Online Search

Why did you select Gadgeon Systems Inc. over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Gadgeon Systems Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included designing a robust IoT architecture, developing a secure data transmission protocol, and creating a user-friendly dashboard for analytics. Key deliverables were a fully functional IoT platform capable of handling multiple devices, a comprehensive API for third-party integrations, and detailed documentation for our internal teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were transformative: we saw a marked increase in device connectivity, reduced latency in data transmission, and significant improvement in customer satisfaction scores based on feedback related to our enhanced services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Gadgeon System Inc. demonstrated exceptional project management. They delivered all milestones on time and were highly responsive to our needs, providing regular updates and adjustments based on our feedback, which fostered a collaborative atmosphere throughout the project.

What was your primary form of communication with Gadgeon Systems Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

What find most impressive about Gadgeon System Inc. was their deep understanding of the telecommunications landscape and their commitment to innovation. Their team's technical expertise and proactive approach allowed us to tackle challenges with confidence, making the entire experience smooth and efficient.

Are there any areas for improvement or something Gadgeon Systems Inc. could have done differently?

There are no areas for improvement, we were very satisfied with Gadgeon System Inc.'s services.

BACKGROUND

Please describe your company and position.

I am the CEO of Telerivet

Describe what your company does in a single sentence.

When we decided to partner with Gagdeon System Inc., Telerivet aimed to enhance our telecommunications services to better meet the evolving needs of our clients. Specifically, we were looking to develop a custom software solution that would streamline our messaging platform, allowing businesses to manage communications effectively and efficiently. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Gadgeon Systems Inc. to accomplish?

• Our primary goals included reducing operational downtime, improving user engagement, and integrating advanced analytics capabilities into our existing systems.

SOLUTION

How did you find Gadgeon Systems Inc.?

Clutch Site

Why did you select Gadgeon Systems Inc. over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Gadgeon Systems Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Gagdeon System Inc. undertook a comprehensive analysis of our existing infrastructure and workflow. The scope of work involved several key components:

Custom Software Development: Gagdeon worked on creating a robust messaging platform that integrates SMS, voice, and email capabilities while providing an easy-to-use interface for our customers.
User Analytics Module: They implemented a detailed analytics dashboard, enabling us to monitor user engagement in real time and gain insights into messaging trends and effectiveness.
API Integrations: Gagdeon helped develop APIs to connect our software with third-party applications, enhancing functionality and allowing for seamless data exchange.
Quality Assurance and Testing: A thorough QA process was adopted to identify and rectify any system bugs, ensuring that the final product was reliable and user-friendly.
Post-Launch Support: They provided ongoing support post-launch, ensuring that the team at Telerivet was equipped with the necessary training and resources to maximize the software’s capabilities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from our project highlight the significant impact Gagdeon had on our operations. Post-implementation, we experienced a noticeable increase in user registrations on our platform, attributed to the enhanced functionality and improved user experience. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

A project management perspective, Gagdeon System Inc. excelled in delivering items on time, sticking to the project timeline we mutually agreed upon. Communication is another area where they've shone; they've frequently checked in with our team, welcomed feedback, and adapted promptly to our evolving needs. Their project manager was proactive, ensuring that any potential issues were addressed before they could affect our launch date.

What was your primary form of communication with Gadgeon Systems Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out as most impressive about Gagdeon was their commitment to truly understanding our business during the initial stages of the project. They didn’t just build software; they immersed themselves in our operational framework and goals, which translated into a solution that reflected our brand and the specific requirements of our users. Their technical expertise combined with a personalized approach made the collaboration feel less transactional and more like a partnership.

Are there any areas for improvement or something Gadgeon Systems Inc. could have done differently?

No, there are no areas for improvement they are effective.

BACKGROUND

Please describe your company and position.

I am the Product Owner of Your Cloud

Describe what your company does in a single sentence.

Eshgro is a MSP for Microsoft customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Gadgeon Systems Inc. to accomplish?

• Set up a Virtual Agent (VA) in the MS Teams environment of our customers
• Embed AI techniques for intelligent responses
• Start intents via the chat based on de users need
• Integrate ITSM (TopDesk & Autotask) to create and edit tickets via the VA
• Integrate MS Booking to schedule appointment with live agents via the VA
• Set up a portal for monitoring the use and maintenance purposes of the VA

SOLUTION

How did you find Gadgeon Systems Inc.?

Online Search

Why did you select Gadgeon Systems Inc. over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Gadgeon Systems Inc. were assigned to this project?

10-15

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Product development (and testing) in a Agile setting, delivering new versions in a 6 week cycle.
2. Deploying (and testing customer specific configuration) new versions via pipelines to 4 different MSPs.
3. Documenting the features and technical configuration
4. Providing product support to the MSPs
5. Providing technical Project Management for all steps above

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The VA is deployed at 4 MSP's, with a total of 200 customers and 15.000 users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am very pleased with the way Gadgeon handle their activities, in good cooperation and quick response on changes or issues. Especially in a off shoring setting with differences in culture and language, the project manager from Gadgeon made sure that the activities were handled according expectation.

What was your primary form of communication with Gadgeon Systems Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The commitment of the employees to the project was impressive. It seems they are always available and responding quickly. Also, they delivered all new features agreed on in almost every release cycle. I would say that Gadgeon is a very reliable partner.

Are there any areas for improvement or something Gadgeon Systems Inc. could have done differently?

Sometimes there are some lacks in the communication (understanding what we or Gadgeon mean exactly), but that is understandable due to cultural and language differences and almost always solved quickly. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder and president of a company that produces medical device hardware, firmware, cloud resources, and mobile apps.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Gadgeon Smart Systems Inc?

They expand my engineering resources with embedded firmware in addition to cloud and mobile app development.

SOLUTION

What was the scope of their involvement?

They’re working in tandem with me. I serve as the project lead, and they’re my engineering team. We’re often creating low-power wireless solutions, connected solutions, and wearable devices. They’re often connected to the cloud, but we’ve built a broad spectrum of medical devices. We work on equipment both used in and out of the body as well as life sciences lab equipment.

They staff their projects on their end the majority of the time. Otherwise, there’s a senior-level project manager that I trust to select the right resources for the team. 

What is the team composition?

The senior tech lead is my main point of contact there, but I do interact with the engineers that I’m working with on a specific project. Typically, I talk to the lead about proposals. He’ll run day-to-day with their team and report to me. He operates as a salaried employee for me. We’ve had 4–12 engineers working on our projects at any given time.

How did you come to work with Gadgeon Smart Systems Inc?

I found them on Upwork, where I worked with them on one project. We then took the discussion outside of the platform and continued collaborating. 

How much have you invested with them?

In total, we’ve spent about $750,000 with them.

What is the status of this engagement?

We started collaborating in 2014, and our projects are ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I continue to collaborate with them because of their high-quality abilities and organization. They’ve adapted well to our process and structure. Since we’re working in a highly regulated field, there are many additional product requirements to adhere to.

They came up to speed very quickly on the documentation and testing that’s required by the FDA. Because of that, I can give them autonomy. They make wise decisions and often over-deliver on our requirements, making sure their work is refined. 

How did Gadgeon Smart Systems Inc. perform from a project management standpoint?

We use Trello to manage projects and Jira from a quality and regulatory standpoint. That allows us to manage bug and issue tracking.

What did you find most impressive about them?

They take ownership of projects, going above and beyond to make sure the product is right for our team. Their work is always effective, robust, and useful because of that.

Are there any areas they could improve?

It would be helpful to have tools that would allow us to share our progress with customers clearly. However, I have no complaints about their production. Increased visibility would just be beneficial.

Do you have any advice for potential customers?

Set your expectations. That will make it easier for their engineers to complete tasks because it provides process and structure to the development. In those cases, they’re able to execute well.

BACKGROUND

Introduce your business and what you do there.

We’re a business that manufactures wireless medical devices, and I’m the CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Gadgeon Smart Systems?

We were looking for an agency with experience working with wireless networking software. We wanted to develop software that would receive and process the data being transmitted by the wearable devices.

SOLUTION

What was the scope of their involvement?

Our team guided Gadgeon in implementing the full software stack for the networking software. They utilized Python and C code for this aspect of the project. Gadgeon Smart Systems also developed the apps associated with the devices.

What is the team composition?

The team size fluctuated throughout the project, but at its height, there were 25 people working for us.

How did you come to work with Gadgeon Smart Systems?

Our managing director went to university with their managing director, so the two companies were familiar with one another. We were one of their first few clients. We’ve worked with them for 6–7 years.  

How much have you invested with them?

We’ve spent over $400,000 on their services, in total.

What is the status of this engagement?

We began working together for this particular project in mid-2018 and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve executed well. They’ve had a very positive impact on our business, and they have tremendous respect for the technical complexities as well as the coding that goes into our products. We treated them as an extension of our own team because they were so on board with us.

How did Gadgeon Smart Systems perform from a project management standpoint?

Despite customer pressures and the size of our projects; they generally did very well. Sometimes, we’d have to urge them to prioritize our work. They performed well in the face of abruptly changing customer requirements. At most times, they remained on top of their schedules.

What did you find most impressive about them?

Their passion and diligence to familiarize themselves with our devices were excellent. Although contracted companies are typically more aloof, Gadgeon was proactive and eager in learning new technologies. I found that sense of initiative to be very impressive.

Are there any areas they could improve?

Sometimes, when we needed resources with certain expertise outside of their main scope of work, it took time to get those resources. We’d like to encourage them to maintain additional specialists for certain tasks because things could be delayed when they were looking for resources they didn’t have. It could be beneficial to anticipate changing project demands. That being said, they were excellent in delivering within their main disciplines.

Do you have any advice for potential customers?

Provide comprehensive documentation about your exact requirements. That helps the vendor be better prepared to provide the exact resources you’re seeking.

BACKGROUND

Please describe your company and position.

I am the CEO & FOUNDER of Woss

Describe what your company does in a single sentence.

Gadgeon System Inc. worked closely with our internal teams to design and develop a comprehensive, end-to-end software solution tailored to our specific needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Gadgeon Systems Inc. to accomplish?

• We approached Gadgeon System Inc. with a clear objective to develop a customized software platform that could seamlessly integrate with our existing infrastructure while introducing automation, predictive analytics, and real-time monitoring capabilities.

SOLUTION

How did you find Gadgeon Systems Inc.?

Online Search

Why did you select Gadgeon Systems Inc. over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Gadgeon Systems Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Gadgeon System Inc. handled everything efficiently, ensuring that each phase of development aligned with our business objectives.

The scope of work included:
Predictive Analytics Module: Leveraged AI/ML algorithms to identify potential network failures and suggest proactive solutions.
Security Enhancements: Implemented advanced security protocols to protect sensitive customer and operational data.
Ongoing Support & Maintenance: Provided post-deployment monitoring, troubleshooting, and updates to ensure long-term stability and efficiency.

key deliverables; their expertise in IoT, embedded systems, and custom software development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The software delivered by Gadgeon System Inc. not only met our expectations but exceeded them by adding features we didn’t initially anticipate needing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at Gadgeon System Inc. was exceptional in project management. They were highly organized, transparent, and proactive in their approach. Deliverables were met on time and within budget, and they maintained clear communication with our internal teams.

What was your primary form of communication with Gadgeon Systems Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Gadgeon System Inc. stood out because of their strong reputation in custom software development and their proven experience in handling complex system integrations.

Are there any areas for improvement or something Gadgeon Systems Inc. could have done differently?

There are no areas for improvement. Their expertise, commitment, and professionalism resulted in a software solution that has transformed our operations.

BACKGROUND

Please describe your company and position.

I am the CEO of Blackmouth Games

Describe what your company does in a single sentence.

Blackmouth Games is a Web3 gaming studio based on Madrid, Spain. We are focused on bringing together the vast web2 player communities with web3 on a single gaming platform. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Gadgeon Systems Inc. to accomplish?

• We hired Gadgeon System Inc to develop a fully functional and visually appealing website for Blackmouth Games. The goal was to create an engaging user experience while ensuring smooth functionality for our gaming audience.

SOLUTION

How did you find Gadgeon Systems Inc.?

Online Search

Why did you select Gadgeon Systems Inc. over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Gadgeon Systems Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Gadgeon System Inc was tasked with designing and developing our website, including building custom pages, integrating e-commerce features, and ensuring it was optimized for mobile and desktop.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website launch led to a 30% increase in user engagement, with longer time spent on the site. We also saw a 20% increase in conversions, particularly in game purchases and subscriptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Gadgeon System Inc excelled in project management.

What was your primary form of communication with Gadgeon Systems Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

They went beyond just meeting our requirements by providing valuable suggestions that improved the overall user experience and functionality.

Are there any areas for improvement or something Gadgeon Systems Inc. could have done differently?

Nil