Fractl

BACKGROUND

Introduce your business and what you do there.

I’m the director of web and organic strategy at American College of Education, an online college that offers affordable, accredited online degree programs for working professionals in education, healthcare, nursing, business, and leadership, aiming to advance careers and make a positive community impact.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fractl?

We needed help growing our digital authority and the number of referring domains to our website through custom content and digital PR.

SOLUTION

What was the scope of their involvement?

Fractl has helped us create custom blog content based on topic ideation and research. Once the content is placed on our website, they help promote links to the new content to grow our digital authority.

What is the team composition?

We’ve worked with 2–5 teammates from Fractl.

How did you come to work with Fractl?

We met Fractl through a conference presentation. We chose them because we loved their approach to digital PR and how they incorporated AI into their process.

What is the status of this engagement?

We started working together in October 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Fractl has shared a list of links they’ve garnered as a result of their digital promotion work. We’re early in our engagement, but we’re averaging 19 links per campaign and have domain authorities as high as 94.

How did Fractl perform from a project management standpoint?

Fractl’s delivery and communication have been excellent. They’ve been on time and thoughtful in their approach to ensure the work is a great fit for us. We communicate via email and messaging apps.

What did you find most impressive about them?

Fractl’s consideration of AI publishing relationships is unique. Additionally, their agent-based product offerings have allowed our unique digital PR needs to be addressed more directly. For example, their Reddit-based agent is helping us ideate opportunities within the platform for posting and conversation starting.

Are there any areas they could improve?

There’s nothing they need to improve. They’ve been excellent.

BACKGROUND

Introduce your business and what you do there.

I’m the senior SEO manager at a translation management system for other software and apps. I manage the SEO and AI search strategy at this company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fractl?

We wanted to improve our online presence and online mentions, including the type of mentions and the variety of publications that mention our company.

SOLUTION

What was the scope of their involvement?

Fractl provides digital PR services. We’ve started the process by providing them with a few guidelines on what would be a good asset for us in terms of a publisher that will feed our company by placing a mention. We’ve also provided them with the type of campaigns we’ve run in the past and what we’re expecting from them in terms of ideation for the digital PR campaigns they’re running for us. We've provided Fractl with the background, the guidelines, and the expectations for our project.
Fractl secures online mentions for us through organic promotions. The team has created several strategies for interviews, quotes, campaigns, and brand mentions.

What is the team composition?

Our main point of contact is Joe, but we’ve also worked with Kip for the campaigns, Nicole for the quotes and mentions, and about 5–10 teammates from Fractl in total.

How did you come to work with Fractl?

We found them through Google. We chose them because of their good online reviews and proven case studies. We also chose them because they were ultra-professional when we met them. Fractl understood and listened to our needs, and we could see from the very first call that they knew what they were talking about regarding PR and SEO.

What is the status of this engagement?

We started working together in June 2025, and the engagement is ongoing. We've just renewed our contract with Fractl.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Fractl has secured 60–70 online mentions through organic promotions. Fractl has improved our reputation by allowing our brand to be featured in publications that we wouldn’t have been able to target without their help. The quality of the campaigns they’ve produced for us is something that we didn’t have the resources or knowledge to do.

Moreover, the team has contacts with journalists in the right publications to put us out there. By putting our brand in certain publications, Fractl is improving our brand image and position.

Overall, they’ve exceeded our expectations.

How did Fractl perform from a project management standpoint?

Fractl consistently stays on budget and meets deadlines. Sometimes, things are a bit delayed, but that’s on both sides because we sometimes take extra time for feedback or ask for extra things. Fractl is constantly clear in communicating what they can do with our budget. If there’s something else they can do for us, they always tell us.

We mainly communicate through emails and Google Meet calls.

What did you find most impressive about them?

We’re impressed with Fractl's exceeded results, professionalism in communication, and active listening to us as clients. Their adaptability when receiving feedback makes them a great asset. It’s easy to work with them because they adapt to our needs and help us out. Fractl also takes care of informing themselves about who we are, what we need, and what our expectations are.

Are there any areas they could improve?

Fractl could improve the initial ideas they propose to us as a client. Sometimes, we don’t go with the first round of proposals for the campaigns, and there’s always feedback needed. Improving the outcome of the first proposal will save some time. However, Fractl is good at adapting to our feedback. The team comes with one proposal, we give them feedback, and the second proposal is already good.

It isn't a big problem for us, and we're happy to provide Fractl with feedback, but it could've saved us a week on the campaign.

Do you have any advice for potential customers?

Don’t be afraid to ask for adaptability because Fractl will accomplish that. Also, ensure you answer all the questions and the questionnaire Fractl sends you at the beginning because that’ll be key for them to understand your company. The team asks the right questions, and it’s on the client to give the right answers.

BACKGROUND

Introduce your business and what you do there.

I’m a department director for an SEO-focused firm. We specialize in reputation management and organic growth strategies for our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fractl?

We hired Fractl to support our greater organic SEO strategy for a client. We needed help creating content campaigns that could earn high domain authority placements on other publisher sites.

SOLUTION

What was the scope of their involvement?

Fractl conducts research on behalf of our client with relevant topic areas. The team creates the campaign landing page and all the content based on the culmination of that research. Then, they leverage their extensive network of publishing partners to get exclusive content published on their sites for brand awareness and link authority that supports our client’s domain.

At the start of the relationship, we shared as much as we could regarding our strategy with the client. We've also shared relevant client information and data that would be helpful for them to use as a jumping-off point. During the discovery phase, Fractl provided some documents based on what we had provided in those initial discussions. They've suggested topic areas that would be valuable and relevant. The team has also suggested a list of potential publishers that would be valuable targets.

Ultimately, we aligned on the campaigns we would create over the course of the contract. Then, Fractl started researching and crafting the actual content. The discovery phase happened at the beginning of our 12-month contract. We've aligned on topics for the year. Since then, we’ve had a steady rotation of research, content creation, review, and work to get those campaigns published throughout the year.

There has been an initial keyword research, but we already had a lot of foundational keyword research that drives our strategy with the client. We've provided that to Fractl and directed them from the start. We've told them the keywords we've been trying to gain momentum for. We've had some back-and-forth discussions, but it's been a combined effort.

We collaborate upfront and review the content they create, but Fractl owns the process. The team does all the research and creates all the content. We give it the thumbs up, and our client gives it the thumbs up. Fractl's content goes directly to the client.

What is the team composition?

We’ve been in contact with a handful of people on the Fractl team. Joe, Fractl's director of content marketing, has been our main point of contact. He’s led the partnership along with me. We’ve also worked with several other staff members connected to or leading the research. They keep us apprised of how the research is going. Once Fractl creates the content, they share it with us for feedback.

How did you come to work with Fractl?

A couple of people at my company had either worked with Fractl or used to work for them. It was more of a recommendation that way. I had heard really positive things about them. Additionally, Fractl's strategy was impressive.

How much have you invested with them?

We’ve spent between $50,000–$100,000.

What is the status of this engagement?

We started working with them in January 2025. We've actually renewed our contract with them for another year. Our client gets one campaign a month. It’s a well-oiled machine as far as conducting the research, creating the content for review, and working with us to get it approved and published by the client.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen very strong placements of the high domain authority, which is the ultimate goal in this partnership. We’ve leveraged Fractl’s extensive contact list and earned placements we wouldn’t have been able to otherwise.

We’ve seen great success from the majority of the campaigns we’ve published over the last year. Some campaigns have been published on very high awareness sites. Others have been published on a site and then syndicated across a news outlet. This has helped us gain 200 more links on multiple new sites and the domain authority from all of those sites. Overall, Fractl has exceeded our expectations.

How did Fractl perform from a project management standpoint?

We’ve been impressed with them as a partner. I say that to anyone I get to talk to about Fractl. They’re highly impressive from a project management standpoint. The team responds rapidly and is consistently willing to collaborate and pivot if needed. They’re always on time.

We operate together using a shared spreadsheet. We can all see the live updates, and that has worked well for us. We primarily communicate via email. Sometimes, we have Zoom calls, but mostly, we use email.

What did you find most impressive about them?

Fractl's response rate has been incredible throughout the entire partnership. They’re rapid responders, which is so valuable. Beyond that, the people who work there are incredibly kind and wise. In the first few conversations I had with them, I already felt they would be a very strong partner. From the onset, that went a very long way.

Are there any areas they could improve?

No, I don’t have any constructive feedback. They’re fantastic.

Do you have any advice for potential customers?

They’re an extremely creative group of people. Fractl does what they say they’re going to do, and they do it well. They also have a lot of interesting ideas you might not think of. Don’t be afraid to give them a little creative or strategic control if you’re looking to expand what you brought to the table for them. Fractl excels at expanding on ideas and collaborating further.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing manager of a surety bond and insurance agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fractl?

We needed help with SEO and content marketing.

SOLUTION

What was the scope of their involvement?

Fractl has been helping us with SEO, content marketing and writing, and link building. Initially, we filled out an intake form with details about our business, the products we offer, and the personas we’re targeting. From there, the team started working on our link-building campaign.

What is the team composition?

We’ve worked with around eight members of Fractl's team for two different campaigns, including project managers, content leads, promotion leads, and SEO leads.

How did you come to work with Fractl?

I was familiar with Fractl because they used to contribute to an SEO blog. I didn't partner with them initially because they had a higher price tag than other link-building agencies. However, I decided it was time to give their services a try.

How much have you invested with them?

We’ve spent between $250,000 and $500,000.

What is the status of this engagement?

We started working together in January 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Fractl has built hundreds of high-quality and authoritative links, many of them with a domain authority above 80, which are difficult to obtain. These links have helped us stay competitive in search engines and rank for keywords that drive revenue for our business. Overall, the team has met our expectations.

How did Fractl perform from a project management standpoint?

Fractl meets deadlines and stays on budget. The team primarily relies on Google Sheets, email, and meetings as needed to communicate and collaborate.

What did you find most impressive about them?

We're impressed with Fractl's ability to create content that generates links from authoritative websites.

Are there any areas they could improve?

I don’t think there’s anything Fractl can improve on.

Do you have any advice for potential customers?

Be open to Fractl's ideas because, depending on your experience, you might be in unfamiliar territory. Test them out and see if their insight proves accurate. If not, Fractl is more than open to adjusting on the fly in case things aren't performing as expected.

BACKGROUND

Introduce your business and what you do there.

I’m the communications manager at an insurance agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fractl?

We hired Fractl to do large-scale digital PR and data journalism campaigns to increase our website’s domain authority.

SOLUTION

What was the scope of their involvement?

Fractl worked on data journalism campaigns, including long data-based articles. The team also produced infographics that displayed the results of the data surveys. Moreover, Fractl gave us opportunities to submit expert quotes to journalists who were seeking them out. The team managed and followed up on the requests, got our quotes, and submitted them to the journalists.

What is the team composition?

We worked with around five teammates from Fractl, including those from content marketing, data journalism, and digital PR.

How did you come to work with Fractl?

We knew Fractl from referrals and had worked with them before at a different business. We knew of their track record of success in digital PR. When attempting to choose an agency, we met with Fractl and three other agencies. Each agency submitted a proposal, and we reviewed those proposals and had meetings with each agency. After that, we decided to work with Fractl.

What is the status of this engagement?

We worked with Fractl from February–August 2025. We will focus on other marketing channels for the rest of the year, but we'll probably work with them again in the future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our domain rating went from about 15 to over 30. The most successful campaign we worked on with Fractl over the past several months was a data journalism campaign about the vandalism rates on Teslas in connection to the current political climate. The team also produced high-quality infographics.

How did Fractl perform from a project management standpoint?

Fractl met deadlines and stayed on budget. We exclusively used Google Sheets to track our progress, and Fractl registered the campaigns we were working on, all of the links we had as a result of those campaigns, and all the expert quote requests that were in play. For our communication, we used Slack and had occasional meetings.

What did you find most impressive about them?

The ease of communication and how quickly Fractl responded to questions on Slack impressed us. Fractl made the process super simple. The team was highly professional and successful in what they did, providing a great client experience. Fractl made everything smooth and offered us a lot of confidence that we were going to reach the goals we had set.

Are there any areas they could improve?

I can't think of any.

Do you have any advice for potential customers?

Go into an engagement with Fractl knowing that you have the time to devote to the responsibilities on your end as a client. This includes providing and reviewing quotes and reviewing data journalism campaigns. This is the way you’ll get the most out of the engagement. Fractl will work as fast as you’re able to work, so knowing you have the capacity to do so makes the whole experience much more successful.

BACKGROUND

Introduce your business and what you do there.

I'm the media director at a traditional and digital marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fractl?

We needed help with content marketing.

SOLUTION

What was the scope of their involvement?

Fractl provided SEO and content marketing services. The team conducted discovery sessions with our end client to determine what they wanted to be ranked for and who they were trying to target. After that, Fractl created an SEO strategy that targeted a list of keywords and a timeline for delivering the content pieces associated with those keywords.

Fractl created the copy and any associated graphics with those articles or journalism pieces. Then, our team took it from there.

What is the team composition?

We worked with 5 to 6 people from Fractl, including their partnership group, the director of content marketing, and an SEO specialist.

How did you come to work with Fractl?

We were in the same service area, so we knew about Fractl. We engaged with them because they were experts in content marketing, and we didn't do much of that.

How much have you invested with them?

We spent between $500,000 and $600,000.

What is the status of this engagement?

We worked together from April 2022 to March 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Fractl took our end client's site from nothing to 18,000 visitors per month. The quality of the team's work met our expectations.

How did Fractl perform from a project management standpoint?

Fractl delivered on time and on budget and communicated well with us. If something wasn't right, they fixed it. We had no complaints. We communicated via email, phone calls, and Zoom.

What did you find most impressive about them?

Fractl's biggest strength was their backlink efforts, especially the data journalism campaigns.

Are there any areas they could improve?

No, they should continue to see good results.

Do you have any advice for potential customers?

If organic improvement is something you're looking for, I recommend working with Fractl.

BACKGROUND

Introduce your business and what you do there.

I’m the head of SEO and content at a math game company. We gamify the math learning process so kids can learn math through playing a fun game. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fractl?

We had a lot of bad backlinks and very few strong ones. We hired Fractl to pursue better quality backlinks on major media websites.

SOLUTION

What was the scope of their involvement?

Fractl devised a plan for our engagement. They conducted surveys on our behalf, and we approved the topics and survey results. Then, they pitched stories about those surveys to media outlets all over the United States. They were responsible for images and text.

Usually, there was a post on our site that had their images and data. They did a lot of pitching to media outlets, and those outlets would write a separate story that Fractl was not actually involved in the writing of. They would just pitch the idea or provide a part of the idea, essentially to the outlet.

They came up with the ideas of which topics to pursue and created the content themselves. We also briefly worked with them on some other content they created for a website that was not pitched to the media.

What is the team composition?

Our primary points of contact were their content marketing and digital PR directors.

How did you come to work with Fractl?

I was brought on late in the process, so the engagement was already ongoing when I joined.

How much have you invested with them?

We invested around $141,000. 

What is the status of this engagement?

The engagement lasted from May 2024–May 2025. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Fractl got us over 1,400–1,500 media mentions across the internet. They also got us approximately 40 DA90 or higher backlinks, approximately another 25 DA80 or higher, and another 50 DA70 or higher. In general, people were interested in the surveys. Some people were really enthusiastic about some of the surveys they did. We got a lot of positive news coverage.

How did Fractl perform from a project management standpoint?

They met deadlines and stayed on budget. We communicated via email and had a meeting every two weeks.

What did you find most impressive about them?

They overdelivered. They promised 300 mentions and backlinks, and they gave us 1,500. That was much more than we were looking for.

Are there any areas they could improve?

They could be a little closer to our market niche.

Do you have any advice for potential customers?

Fractl is a great partner for SEO, PR, and quality backlinks for your website. They know their stuff. You should work with them if you’re looking for original survey research. That has much more cachet with reporters than just regular blog posts. That’s what they’re really good at, and that’s why I recommend them.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO of a company that sells health and personal care products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fractl?

We hired Fractl for digital PR and SEO services.

SOLUTION

What was the scope of their involvement?

We initially discussed the project with Fractl, and they came up with ideas and options for our digital PR pieces. We iterated through them, picked a handful, and executed them. We continued to iterate on ideas and pick them as we went through the project.

Fractl created interesting content and research reports that could be picked up by high-quality publications. They did all the content creation by themselves.

What is the team composition?

We worked with a number of folks on Fractl’s team, including the director of content marketing, a data journalism manager, and a director of digital PR.

How did you come to work with Fractl?

I met Fractl many years ago. Originally, I got a referral for them. They were one of the best out there in digital PR and getting effective backlinks for SEO.

How much have you invested with them?

We spent about $195,000.

What is the status of this engagement?

We worked together from April 2023–March 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The content was always high-quality, and the results were consistent and solid. We saw over 200 placements on sites with a domain authority of 70+, which was the kind of links we were looking for. The quality of Fractl’s work met our expectations. We used the research reports extensively for our own social and email campaigns. The content was very good.

How did Fractl perform from a project management standpoint?

Fractl delivered the work on time and on budget. They communicated well with us. We used Google Docs, Zoom, and emails.

What did you find most impressive about them?

Fractl’s content was excellent.

Are there any areas they could improve?

No, I’d definitely use them again.

Do you have any advice for potential customers?

Fractl is very good at what they do, so take their recommendations.

BACKGROUND

Introduce your business and what you do there.

I'm the director of inbound marketing for Software Finder. We're a software aggregator company that writes reviews about software and generates leads for software companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fractl?

We needed help to push our organic efforts.

SOLUTION

What was the scope of their involvement?

We wanted to enter the digital PR domain and needed a US-based agency to help us. Fractl does newsjacking and data journalism campaigns for us. The goal is to do studies and research and get them placed online while linking to our website. We want to be ranked high in search engines.

What is the team composition?

We work with Kip, Fractl's Associate Director of Digital PR, and Joe, their Director of Content Marketing. We've worked closely with them; they're our main contact points. We hold meetings every other week.

How did you come to work with Fractl?

Some of our peers in the industry highly recommended Fractl. We contacted colleagues from other companies and one of them recommended Fractl for their PR services. Our peer said Fractl is the best in business, so we chose them.

How much have you invested with them?

We've spent $50,000.

What is the status of this engagement?

We started working together in September 2024, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Fractl has done about 15 campaigns for us. One of the pieces they published on our website got outstanding traction, and many prominent media outlets like Forbes picked it up. We've also gotten links and mentions from authoritative websites, which has been helpful.

Since we began working with them, we've received many queries on our website from software companies that want to do business with us. They've been finding us organically and wish to work with us on multiple software categories, which is the best sign of success since we started our engagement with Fractl.

How did Fractl perform from a project management standpoint?

Fractl beats the deadlines. Whatever they promised to deliver within the first year, they've almost delivered in the first seven months. We track our project through a Google Sheet. We have meetings with them every other week and communicate via Slack.

What did you find most impressive about them?

Fractl's work speed is rare to find. We've pushed them to deliver quickly, and they've met targets sooner than anticipated. The team is highly professional, always on time for the meetings, and consistently has the updates ready. It's always a pleasure talking to them; they're very well-organized.

Fractl has delivered what they promised much quicker than expected, prompting us to increase our engagement and extend our contract.

Are there any areas they could improve?

No, Fractl has been very professional about everything. Their follow-up is good. They give us regular updates without asking, so we're pretty satisfied.

Do you have any advice for potential customers?

Fractl is a company you can trust. Be clear about your goals and what you want to achieve through the engagement. If your goals align with Fractl's expertise, you've made a good choice you'll be satisfied with.

BACKGROUND

Introduce your business and what you do there.

I'm the senior director of content marketing at an online work marketplace. We connect businesses and freelance professionals worldwide to do all the jobs and work needed, including web development, graphic design, content marketing, advertising, and customer support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fractl?

We needed to scale the output of our content production. We needed to produce a large volume of content relatively quickly and simultaneously produce search-optimized content that could help our search rankings, drive more organic traffic to our site, and help with our brand awareness.

SOLUTION

What was the scope of their involvement?

Fractl has a detailed questionnaire and onboarding process for all their new clients to ensure they understand the client's business, their customers, pain points, and goals and objectives. We've used them for several things and expanded our relationship over the years.

Initially, our relationship with Fractl started with content production, which helped us build our library of search-optimized content. The team has also designed data journalism pieces and interactive content for us. They've done SEO consulting for us and are doing a good deal of SEO consulting.

What is the team composition?

Fractl's team has adjusted over time. Right now, we have two primary contacts. We have a director on their team and a senior manager on the content marketing side. They have a team of experts that they rely on, including writers, editors, web designers, and developers. However, our primary contacts are the two people we've developed a great relationship with over the years.

How did you come to work with Fractl?

Fractl predates me, so I don't have a lot of insight into how we found them.

What is the status of this engagement?

We started working with them in 2020, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team has done a fantastic job of understanding our business and expectations. They've learned our business well, a sign of a great agency partner. The ones that stand out and are beneficial are those with a deep knowledge of your business. Fractl does that through their onboarding and relationships with their clients over time.

Since the beginning of our relationship with them, we've seen a triple-digit percentage increase in the amount of organic traffic our content generates. We've also seen a triple-digit percentage increase in the number of backlinks that we're getting from the content. Overall, they've worked on hundreds of articles of search-optimized content, and it's performed very well for us. It's always very high-quality and comprehensive content that we feel confident making available to our customers in the broader community.

Fractl has always made it very clear to us that they have a wide range of services, including what we use them for and things like link building, PR services, and technical SEO optimization. And the nice thing about it is we've been able to tap into that wide breadth when needed. And it's been highly comforting and beneficial to know that we can turn to them for almost anything.

The team has the experience and the skills on board to do that. Fractl is a friendly agency partner for whatever challenge in content marketing or SEO; Fractl is our first call when we need help.

How did Fractl perform from a project management standpoint?

Fractl's responsiveness and customer service are outstanding. Over the years, we've had a few fire drills where we've needed quick assistance and their help with some teams and new projects. We've been able to do that literally within a couple of days with them. 

Fractl has always been incredibly flexible with us. We've had a lot of changes in our priorities. We can adjust the types of services that Fractl provides us fluidly and efficiently. That's helpful because things change frequently. The plans we set at the beginning of the year aren't always the plans we need at the end or in the middle of the year.

We have a good relationship with them. We have a Slack channel, shared documents that we work on together, and regular calls with them. They're always very responsive and ready to help us out. We don't use Jira or Asana; we've kept it to shared Google Docs and a spreadsheet in which we track our current projects. That's met our needs.

We've always had good communication with them to understand the status of the various projects they're working on. They're always on time to meet; I don't think there's a single deadline they've ever missed. They're often early and always on top of everything that they're working on for us.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We have been working with Joe, our director and primary point of contact, for a while. He's amazing. Rebecca is our other main point of contact. She is super impressive, also. And the entire Fractl team has been great. We've worked closely with their CEO, Nick. He is excellent and very responsive. The whole team has gone out of their way to ensure that their clients are cared for and to deliver service that always goes above and beyond.

What did you find most impressive about them?

This past summer, we needed to increase the content volume that Fractl produced for us significantly. We talked to Nick on a Thursday night, and by Monday, we had a plan and a project in place, and they had it staffed. And we were able to kick off the project and get it going.

As a client, I appreciate that Fractl feels like an extension of our team. They understand the urgency and importance of our work and jump right in to help us solve it. We're linked arm-in-arm when we work with them. So I appreciate that.

Fractl has been right next to us to figure out how we can adjust things to meet our current needs. We can dial up or dial down certain services. It feels like a true partnership; they're not just a vendor but a partner for us.

We know we can call on them for virtually anything, and they will work with us on a solution. There are very few agencies that do that. It makes my team and I so much more effective in our work.

Are there any areas they could improve?

I don't think there's anything they can improve on. Anytime we have feedback for them, they listen and take it to heart. Fractl ensures they're meeting our needs. They use it to deliver even better service and products for us. They're a great agency, and I don't have anything I wish they would do differently.