FOTC

BACKGROUND

Please describe your company and position.

I am the CTO of CodeIT

Describe what your company does in a single sentence.

Web and mobile software development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FOTC to accomplish?

• Google Workspace services reseller

SOLUTION

How did you find FOTC?

Referral

Why did you select FOTC over others?

• High ratings
• Pricing fits our budget
• Other

How many teammates from FOTC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We use Google Workspace as our primary communication and collaboration toolset.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I expected that reseller can provide Google Workspace services cheaper than on official website (in other case one would prefer to work with Google directly) and it will have the same stability and usability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

First of all, in 2024 we were offered with prices that are higher than those provided on Google Workspace pricing page. Of course, this can be fair, prices change, Google policy change, thus we though this is the right time to search for another vendor. We needed to make licenses count of Business Plus and Standard lower to switch more employees to Standard plan. 
I consulted the new vendor and they said we need FOTC to change renewal plan (on next renewal) to flex so subscription won't auto renew to annual plan with bigger and unneeded numbers. FOTC answered all the question regarding the pricing, but totally ignored us regarding any changes. I believe such behavior is highly unprofessional and should be known. 
A year ago, we had other issue with the bank returned our payment, thus one of the invoices was unpaid. Instead of communication or even call, FOTC simply disabled our 200+ Google accounts, stopping all the work. I wrote the email to FOTC CEO but did not received any answer unfortunately, so I cannot understand FOTC motivation in this case.

What was your primary form of communication with FOTC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their decision to disable our accounts

Are there any areas for improvement or something FOTC could have done differently?

I think FOTC can work on their communication. Especially in areas where they expect to get immediate profit.

BACKGROUND

Please describe your company and your position there.

I’m Marketing Executive & Partner at Surfer. Surfer is a web platform dedicated to SEO and Content Marketing specialists. It analyzes online content to create statistics and guidelines on how to rank higher in the Google search engine; in short, Surfer saves tons of SEO specialists’ time.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FOTC?

We’ve been using Google Cloud Platform services from day zero. FOTC is a local Google Cloud Partner, and they supported us with lowering the bill for cloud solutions.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were familiar with the concept of Google Cloud Partners earlier but hadn’t established cooperation with any of them till we ran into FOTC. We’ve met during one of the industry events, and started talking about what the partner could bring to the table. Optimization of cloud usage costs and stronger position in case of negotiations with Google were the leading ones.

Describe the project in detail and walk through the stages of the project.

The process was quick and simple. After signing the contract, FOTC Cloud Architect created a dedicated sub-account with free credits that we had to link with our GCP project. Also, instead of paying directly to Google, we get invoices from FOTC with a discount. Now we pay less for the same cloud solutions.

How many resources from the vendor's team worked with you, and what were their positions?

We’ve been constantly in touch with their Sales Representative. There has been no need to contact the FOTC support team, but we know who to turn to if necessary. We’ve been speaking several times with FOTC marketing specialists while preparing promotional materials, i.e., case studies or online events.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The cooperation has translated into several percent of cost savings per month.

How effective was the workflow between your team and theirs?

Fine. Communication has been smooth.

What did you find most impressive or unique about this company?

They had a uniquely nice approach and the willingness to support. 

Are there any areas for improvement or something they could have done differently?

No, I have no objections.

BACKGROUND

Please describe your company and your position there.

Beesfund is an equity crowdfunding platform operating on the basis of a sale of shares model. Since 2012, it has been helping companies issuing shares build and grow communities of investors ready to support their innovative ideas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FOTC?

We needed a suite of office apps that would streamline our remote work because not all of us work every day in the main office in Warsaw. FOTC provided us with comprehensive consulting services that helped us to choose the right Google Workspace package for our team.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a reseller of G Suite nad they provided the best package price wise with a support for the whole company.

Describe the project in detail and walk through the stages of the project.

We got impressed with FOTC’s knowledge and professionalism as they took care of the whole implementation process. Google Workspace has met all the expectations of our employees. Web apps enable us to work on devices with on any operating system – both in the office and when working remotely from any place in the world.

How many resources from the vendor's team worked with you, and what were their positions?

We had constant access to a professional support team that resolved all issues in a timely manner.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Google Workspace training prepared by FOTC was very helpful to those who didn’t have any first-hand experience with the service before. Thanks to the effective evening out the knowledge level in the entire team, the company managed to go through the process of switching to new tools smoothly.

FOTC’s support team is always at our disposal if any questions or problems arise. We’re happy to work with this Google Cloud partner because we feel well taken care of as a client.

How effective was the workflow between your team and theirs?

Everything went very smoothly.

What did you find most impressive or unique about this company?

Very personal approach even though our project does not have a huge budget.

Are there any areas for improvement or something they could have done differently?

There are none

BACKGROUND

Please describe your company and your position there.

I am the CEO & Partner in a digital marketing agency focused mainly on SEO/SEM but also involved in many marketing-related projects. Verseo is one of the largest SEM agencies in Poland. The company serves thousands of customers for whom it conducts marketing campaigns in Google, Bing, Yandex, as well as social media channels such as YouTube or Facebook. Verseo also provides Campaign Manager, a proprietary platform for the automation and optimization of advertising campaigns.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FOTC?

A few years ago, facing a turning point in the company’s development, we were looking for a solution that would allow us to scale the company freely. However, our dynamically-growing marketing agency had specific needs – over the years it had developed a work system based on a set of external tools and add-ons. The main requirement for the new email service was integration with all these programs and a possibility to migrate the data.

SOLUTION

How did you select this vendor and what were the deciding factors?

A few years ago, FOTC (under the previous name – Fly On The Cloud) reached out to us with an attractive offer. The sales representative presented a cost estimation that included a discount that we couldn’t get otherwise directly from Google. Plus, access to reliable support in the local language was important to us, and FOTC’s technical team is one of the best.

Describe the project in detail and walk through the stages of the project.

FOTC’s team organized a smooth migration of our data to Google Workspace. All emails from the old server were transferred to the company’s Gmail accounts – it was a seamless transition for the workers. For us, insight into the mail archive is particularly important because we have a large group of loyal, long-term customers. They often search the history of correspondence up to 5 years in the past to track what was agreed in the early stages of cooperation.

The process of migrating additional services (Analytics, Ads, Webmaster tool) went smoothly and did not cause any interruptions in the functioning of the agency. All the tools that the employees use in their day-to-day work just as well (and often even better) with Google accounts.

How many resources from the vendor's team worked with you, and what were their positions?

In the first months of our cooperation, we were in touch with a sales and FOTC’s technical department. CTO and cloud engineers prepared a comprehensive migration plan to move the company’s data from the old server to Google Workspace. Our administrators can still contact FOTC’s support in case of any questions. We also have a good relationship with their marketing department – we engage in mutual promotional activities during events.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Google Workspace allows the company to grow freely. The service comes with millions of integrations with third-party services – many of them speed up our work. The larger the organization, the more time we save thanks to this. The few dollars paid for Google Workspace are nothing compared to the benefits the implementation brings.

Ultimately, our transition to the cloud with FOTC leads to an increase in savings. The hosting server generates huge costs every year because of the big storage space we need. By switching to Google Workspace we get 30 GB per user – that’s a lot! And this includes the whole suite of office applications, videoconferencing software, and advanced security features. Plus, we can always count on FOTC’s support team.

How effective was the workflow between your team and theirs?

The communication was very professional and to the point. Their team of experts provided us with support and guidance at every stage of the process.

What did you find most impressive or unique about this company?

It’s all about their attitude towards work. They are a team of professionals who understand their client’s needs and preferences. They prepare a precise action plan based on a profound knowledge of the client’s business.

Are there any areas for improvement or something they could have done differently?

The whole process was as smooth as could be. We can’t name any areas for improvement when it comes to our cooperation, as we are fully satisfied.

BACKGROUND

Introduce your business and what you do there.

I’m a shift leader and Zendesk administrator for CCIG, a call and contact center.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fly On The Cloud?

We wanted to have one place for handling calls, live chats, Facebook, and more for the company.

SOLUTION

What was the scope of their involvement?

Initially, Fly on the Cloud helped us set up our G Suite. From there, they helped us transition to Zendesk, setting it up and implementing it. They currently provide advice and assistance for new solutions, as needed.

What is the team composition?

We have an account manager as a main point of contact. There are also people from their tech department working with us.

How did you come to work with Fly On The Cloud?

I’m not sure since they were already working with the company when I came on board.

How much have you invested with them?

We’ve spent $50,000.

What is the status of this engagement?

We began working together in August 2014 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The work they did has been very helpful for us. They provide good ideas and solutions, and are proactive before we even have to ask.

How did Fly On The Cloud perform from a project management standpoint?

Our communication is very good, mainly via email and phone.

What did you find most impressive about them?

I like that they share their knowledge in various ways, including webinars.

Are there any areas they could improve?

No, they’re doing good.

BACKGROUND

Introduce your business and what you do there.

I’m the procurement manager at XTPL S.A, a nanotechnology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fly On The Cloud?

We needed someone to help set up our G Suite and implement our IT security.

SOLUTION

What was the scope of their involvement?

Fly On The Cloud was instrumental in setting up our G Suite correctly. We started with 30 accounts, and they’ve helped us as we’ve scaled up to 70. The team also consulted with us on security best practices and provided us with a guidebook outlining how to work securely in G Suite. Currently, Fly on the Cloud is still on board helping us with IT security issues and questions.

What is the team composition?

We’ve been in contact with 8-9 people. We started off the engagement talking with the CTO.

How did you come to work with Fly On The Cloud?

Fly On The Cloud reached out to our company about a potential cooperation. We decided to partner with them. 

What is the status of this engagement?

We started working together in October 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We can work very easily with them. Since COVID-19, we’ve had to work from home, but we’re still using the same application as if we were working in the office. We can share every file. We can cooperate and collaborate on specific documents. It’s fantastic. They’ve also implemented a program from Pipedrive for us which we work especially with business development.

How did Fly On The Cloud perform from a project management standpoint?

Whenever we’ve had questions, Fly On The Cloud has always answered very quickly.

What did you find most impressive about them?

They really give us good advice. The team is quick to understand new ways to use the application, which is insightful, as we always want to know how to better use applications for our work. Fly On The Cloud has very good ideas for us. We can rely on them.

Are there any areas they could improve?

No, Fly On The Cloud a really good team.

BACKGROUND

Introduce your business and what you do there.

I am the IT solutions manager for a chain restaurant operator in the Middle East and Europe. We have almost 2,300 restaurants and close to 50,000 employees around the world, as we also have restaurants in the Chinese market as well as in Russia. I’m responsible for testing, researching, as well as developing IT solutions for our restaurants.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fly On The Cloud?

We needed help with custom integration support for our company.

SOLUTION

What was the scope of their involvement?

The project kicked off with several calls to understand our needs from various perspectives. Since then, they’ve helped us with the integration between Google Cloud and our active directory, which is stored in Azure AD. We buy Chrome Enterprise licenses from their team for every Chromebook our company has bought. 

They give us several options and make good recommendations, like purchasing a license over using a monthly one. As we’re opening new restaurants, we’re continuing to work with them to purchase these licenses. 

What is the team composition?

We’ve worked with three people from their company. One person works on the technical side, while the others work in the sales area. 

How did you come to work with Fly On The Cloud?

Google advisors gave me their contact information. They told me that Fly On The Cloud are experts in both integration and licensing, so I went with them. 

What is the status of this engagement?

We began in September 2019 and our relationship is ongoing.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They truly have very high-quality services and the work is at an excellent level.  

How did Fly On The Cloud perform from a project management standpoint?

We had personal meetings, calls, as well as video chats via Microsoft Teams and Google Hangouts to communicate. We did not need any project management tools to collaborate together because of our type of engagement. 

What did you find most impressive about them?

Their level of customer care is the best.

Are there any areas they could improve?

They do what needs to be done, so there’s nothing for them to improve. 

Do you have any advice for potential customers?

Work with them because they will do what you expect of them. 

BACKGROUND

Please describe your company and your position there.

I'm the owner of web agency called "Wizerunek w Sieci" that helps clients t build their digital presence in the Internat but also helps them to make their diigtal digital work better.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fly On The Cloud?

I have hired Fly On The Cloud to help me and number (still growing) of my clients to migrate to Google Cloud solutions like GCP or Google Workspace.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have been speaking with many different GCP/Google Workspace vendors, but only Fly On The Cloud gave me feeling of partnership and trust.

Describe the project in detail and walk through the stages of the project.

First, I have asked them to prepare high level migration plan and then perform migration.

How many resources from the vendor's team worked with you, and what were their positions?

around 3-5 in total

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

migration was smooth and very professional

How effective was the workflow between your team and theirs?

all ok

What did you find most impressive or unique about this company?

Their nice approach and professional knowledge were impressive.

Are there any areas for improvement or something they could have done differently?

all fine ok,