The Chorley branch has been a part of the FluidOne family since mid-2024, following the acquisition of Orca IT Limited. The IT managed service provider delivers high-quality IT and cyber security services to businesses across the North-West, acting as the Group’s specialist for professional services customers. It now operates as one of the FluidOne branch sites within our Business IT Centre of Excellence. Alongside Chorley, FluidOne has offices located across the UK, including in London, Camberley, Colgate, Gloucester, Sheffield and Brighton.
Certified to the Highest Standards
We’re proud to be among the first UK providers certified to ISO27001:2022, ensuring world-class information security. Our ISO9001 certification further guarantees consistent, high-quality service across everything we deliver.
A Proactive, Forward-Looking Approach
We don't wait for issues to happen, we prevent them. Our proactive service model keeps your systems ahead of problems, while our growing focus on AI and automation ensures you're equipped to leverage tomorrow's technology, today.
Experts in Regulated Sectors
With deep experience in legal, financial, and professional services, we tailor IT solutions to meet strict compliance and performance standards, helping you deliver uninterrupted, secure service to your clients.
Comprehensive, Scalable Services
From day-to-day IT support and cloud infrastructure to cyber security and disaster recovery, we offer fully managed solutions that evolve as your business grows.
Client-Centric, Trusted, and Response
Our team is known for its personal touch, fast response times, and clear communication. With some of the highest customer satisfaction scores in the industry, we form lasting partnerships, not just service contracts.
Min project size
$5,000+
Hourly rate
$50 - $99 / hr
Employees
10 - 49
Locations
Clayton-le-Woods, England
Year founded
Founded 2001
1 Locations
Clayton-le-Woods , England
No have been added yet...
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
$50 - $99
/hr
Rating for cost
4.4
/5
What Clients Have Said
FluidOne - Chorley offers competitive pricing with a focus on value, delivering thorough IT solutions and support. Clients noted reasonable costs and effective service, with project investments ranging from £12,000 to £1.5 million, depending on the scale and complexity of the engagement.
The company is noted for their exceptional customer service, characterized by honesty, transparency, and a client-centric approach. Clients value their approachable and empathetic demeanor, which fosters strong client relationships.
Rapid Response and Problem Solving
Several reviews commend FluidOne - Chorley for their quick response times and efficient problem-solving skills. They effectively address issues, often resolving them within 24 hours, which minimizes downtime and maintains business continuity.
Adaptability to Client Needs
The company is noted for their flexibility and adaptability, adjusting to changes in project scope and length while still delivering positive results. This adaptability is a key factor in their successful client engagements.
Potential for More Pre-Deployment Testing
One client suggested that more pre-deployment testing could have been beneficial, although time constraints were a factor. This indicates an area where FluidOne - Chorley could enhance their service delivery.
High Expertise in IT Services
FluidOne - Chorley is recognized for their extensive knowledge in IT services, including cybersecurity, server management, and cloud solutions. Clients highlight their ability to understand complex IT needs and provide tailored solutions.
Strong Project Management Skills
FluidOne - Chorley is praised for their organized project management, timely deliveries, and proactive communication. They maintain clear communication and ensure project deadlines are met, which results in smooth project execution. Clients appreciate their ability to manage projects effectively and efficiently.
"I am impressed with their empathy and excellent knowledge and working practices."
Apr 28, 2021
Chairman & Innovation Director, legalmatters
Martin Langan
Verified
Legal
Chichester, England
11-50 Employees
Online Review
Verified
FluidOne-Chorley (formerly Orca) (formerly HW Technology) provides ongoing IT services for a law firm. Their work includes maintaining a secure online platform, providing HelpDesk support, and managing the client's hardware and infrastructure.
With FluidOne-Chorley's (formerly Orca) (formerly HW Technology) IT support, there have been no unplanned downtime and no major technical issues with the client's system to date. The team has excellent communication skills and a great work ethic. They provide specialists in all areas for all of the client's specific needs.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am part-owner and chairman of a law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire HW Technology?
Our employees work in many locations, including form home, and we wanted a secure online environment to host our applications.
What were your goals for this project?
Security and ease of access.
SOLUTION
How did you select HW Technology?
A review of the market.
Describe the project in detail.
Each user has a secure login, with multi-factor authentication, in which all required applications reside. HWT maintain the platform and have a superb help desk. They also manage our hardware and infrastructure within the office.
What was the team composition?
We have access to specialists in all areas, and our account is managed by a director.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We have never experienced any unplanned downtime and the system has always worked perfectly for us.
How effective was the workflow between your team and theirs?
Communications are always excellent.
What did you find most impressive about this company?
I am impressed with their empathy and excellent knowledge and working practices.
Are there any areas for improvement?
No.
RATINGS
4.5
"As above."
Quality
5.0
Service & Deliverables
"As above."
Schedule
5.0
On time / deadlines
"As above."
Cost
3.0
Value / within estimates
"We pay a premium price for a premium service."
Willing to Refer
5.0
NPS
"As above.
Showing 21-21 of
21 Reviews
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