FATbit Technologies

BACKGROUND

Please describe your company and your position there.

I'm the business development manager of DIGITALIS, the company have 2 segments: e-learning and B2C Ecommerce Marketplace

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FATbit Technologies, and what were your goals?

After the decision to invest in an e-commerce and e-learning platform businesses , we contacted FATbit for their ready-to-use solutions, the objective was to create an innovative and flexible solution

SOLUTION

How did you select this vendor and what were the deciding factors?

We consult more than 10 companies and after meeting them and testing their solutions, we chose FATbit for their solutions which met all our requirements

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a first meeting to discuss our needs and our goals, from there the FATbit Business Analyst introduced us to their solutions and shared with us the demo's link in order to try the solutions live. after the test, we sent a list of customizations and modifications request, after validation everything was done quickly,

How many people from the vendor's team worked with you, and what were their positions?

The project manager Mss. Akshita and the Business analyst Mr. Arshdeep was our main point of contact throughout the process

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Even though the projects are quite new, the e-learning platform was launched in September 2022 and the B2C e-commerce marketplace will be officially launched in November 2022, but the first results and comment are more than we expected.

Describe their project management style, including communication tools and timeliness.

The first phase of development and deployment was followed on the BIZixx project management system, after that we had daily communication on WhatsApp

What did you find most impressive or unique about this company?

Seriousness, punctuality, availability, efficiency. I would describe their services as the best in the market.

Are there any areas for improvement or something they could have done differently?

for me all was perfect

BACKGROUND

Please describe your company and your position there.

I am the founder of our online marketplace.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FATbit Technologies, and what were your goals?

We were looking for a marketplace software (multi vendor) and after researching many different companies, chose Fatbits hornet product. We needed to find a platform which had many functionalities pre-built as we have no tech co-founder.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Fatbit after comparing them to other marketplace software providers. We also had a demo of the product and had meetings with the sales teams to ensure the product met our requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Fatbit helped to install the yorent product on our servers. They have a professional approach, you get assigned a project manager and can track progress on Bizx. The team were available on Skype for messaging to help us configure the platform.

As part of the go quick package we received 12 months free customer service support. They provided software guide, so we use this to understand how to configure the platform. The technology is rich, many API's for other technologies such as SMS, Google maps, Payment integrations etc.

How many people from the vendor's team worked with you, and what were their positions?

We initially engaged Sales team. Once we made the purchase, we were assigned project managers who help us on day to day to handle queries and issues. They feel like part of our own tech team. They also had a product manager & business analyst as well as inviting the tech developer when required.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We managed to install the platform in a week after purchase. Configuration does take a while but following the product guidebook it is easy to do. Ultimately, we achieved our goal of having our own marketplace and access to its source code.

Describe their project management style, including communication tools and timeliness.

Communication is over Skype - the team are available to meet and discuss any issues and helps us overcome any bugs.

What did you find most impressive or unique about this company?

I believe they are trusted company with a professional approach to their clients. They were always ready to meet all the discussed requirements.

Are there any areas for improvement or something they could have done differently?

I believe they should review their costings for additional customisation. After the initial installation, request for additional feature pricing seemed excessive.

BACKGROUND

Please describe your company and your position there.

Position: Managing Director

Company: B2B Platform

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FATbit Technologies, and what were your goals?

We have hired FATbit to develop a B2B Platform for us where we can connect restaurants with suppliers.

SOLUTION

How did you select this vendor and what were the deciding factors?

Online review, Time and cost were our deciding factors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work was to develop a B2B platform where we are able to connect restaurants with suppliers. The existing frame work of the platform was more for B2C platform. We were able to go step by step to make the platform more B2B platform.

How many people from the vendor's team worked with you, and what were their positions?

We had several people involved from top management, programmer and project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching in one week, we were able to onboard two restaurants and have orders placed through the platform with very minimal issues.

Describe their project management style, including communication tools and timeliness.

The project was managed successfully using different ways of communication. Using google chat with all the people involved in one group was very efficient and time saving.

What did you find most impressive or unique about this company?

They saved us a lot of time and efforts since they were having most of the needed features built in to the platform.

Are there any areas for improvement or something they could have done differently?

Involving the programmer in the meetings with the project manager because sometimes the programmer might be able to bring a different solutions or recommendations for any needed feature or to solve a problem.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a grocery delivery company called Good Stock.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FATbit Technologies?

We needed someone to build an e-commerce website for us.

SOLUTION

What was the scope of their involvement?

FATbit Technologies designed and developed our e-commerce website. We worked closely with the team on formulating the content, which they then uploaded to the site. 

They then created product listings and integrated our desired payment system. Additionally, the team helped us design and implement a charity donation option during the checkout process.

What is the team composition?

We mainly worked with Gagan (Account Manager).

How did you come to work with FATbit Technologies?

I researched several companies. The more I learned about FATbit Technologies, the more I wanted to work with them.

What is the status of this engagement?

The project lasted from April–October 2021. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since we only launched a few days ago, we don’t have any analytics yet. However, we received a lot of positive feedback. Both vendors and customers were interested in the website, and our partner charity was happy to endorse our store as well.

How did FATbit Technologies perform from a project management standpoint?

Working with FATbit Technologies was a fantastic experience — they were trustworthy, reliable, and quick to respond to questions and concerns. We communicated through email.

What did you find most impressive about them?

I appreciated how timely FATbit Technologies was when it came to addressing my concerns. The team showed a lot of promise.

Are there any areas they could improve?

They could’ve completed the project sooner, but they were transparent about being very busy, so I understood. 

Do you have any advice for potential customers?

Definitely give them a shot, especially if you’re looking for an e-commerce specialist. 

BACKGROUND

Please describe your company and your position there.

Sales Manager of ecommerce platform with integrated delivery App

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FATbit Technologies, and what were your goals?

We are in FMCG retail operating in brink and mortar. With ever evolving IT influenced business environment we embarked on broadening delivery channels to keep up with the trends. We chose FATbit to partner us in this endeavour.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for local and international web developers who could deliver on the various attributes. These included, 24/7 online service system, interactive customer care, customer relationship management, agile service delivery and convenient delivery App. We found FATbit invaluable and competitive in all those areas and many more.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Goals and objective settings meetings were done and a framework and scope of work was agreed. The team delivered program mock-ups for the site, the concept which the management approved. After various iterations, their team designed and development the new site, incorporating a contact form and payment processing system.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point person throughout the process. There were also 2 backend developers and a designer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the site, we saw an increase I traffic and our sales within the one week are starting to show growth. The customers are finding the new design experience interactive right to the checkout point.

Describe their project management style, including communication tools and timeliness.

We had regular meeting with their managers who would communicate with the rest of the team. Performance issues were communicated to us in advance. We used Teams, Whatsapp and google meet in most instances for coordination, they worked well with our team.

What did you find most impressive or unique about this company?

They demonstrated extensive experience building the c-commerce website. They were also very patient enough to teach us about how to use Shopify, and they were responsive to our needs.

Are there any areas for improvement or something they could have done differently?

We had interactive communication from the onset of the project despite operating from different time zones. We managed to execute our sessions by scheduling our stand-ups during our mornings and their afternoon.

BACKGROUND

Please describe your company and your position there.

CEO of Diobits, digital marketing company from Spain

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FATbit Technologies?

We need a marketplace solutions. Other solutions such as Shopify, are to create products like a virtual store, and we needed a multi-vendor site. Searching on Google we found Yo!Kart by FATbit, and it was the best choice to satisfy our needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

Their solutions fits perfect with our needs. Also awesome support.

Describe the project in detail and walk through the stages of the project.

We're creating a Marketplace to a customer, where anybody can create their own Store to sell vegan products. FATbit with Yo!Kart is the perfect solution for that purpose

How many resources from the vendor's team worked with you, and what were their positions?

We worked mainly with two awesome guys, Vishesh Khokher and Akshay Kumar. Their customer service is magnificent, giving constant support to our needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their solutions is well documented and also you can find a great support any time. So you can progress in your work without problems.

How effective was the workflow between your team and theirs?

All the team is well coordinated. You can talk to the support team in several ways, and the workflow is great.

What did you find most impressive or unique about this company?

Good products. Good services. Best customer support

Are there any areas for improvement or something they could have done differently?

ometimes the time difference can be a problem and definitely slows down the processes. FATBit's support staff will assist us whatever time it is.

BACKGROUND

Please describe your company and your position there.

I am one of the founders of a company whose aim is to deliver fresh food from local farmers to the community.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FATbit Technologies?

We hired FATbit Technologies for providing us with a software that would allow us to do our daily business. In this case, it is a web application where customers can buy local products and a mobile application for our delivery staff.

What were your goals for this project?

The goals were to develop a platform that will enable local community to order fresh food from the local farms on a daily basis. The customers would after selecting their products decide about the delivery location, time and date. The last step in the process would be the delivery of the purchased products.

SOLUTION

How did you select FATbit Technologies?

After examining the offers on the market, we decided that FATbit Technologies are the best matching software provider for our use case.

Describe the project in detail.

Once we selected this vendor, we had a series of introductory meetings, where were presented with the software in more detail. We were given a demo server to test the software out, in order to make an informed decision on whether this software is the right choice for us.

FATbit team supported and helped us as project was evolving. There were some change requests to be done, which were done in a timely manner. Also, the FATbit team was very reponsive whenever we had questions or doubts. Finally, we were able to launch the application, which was also a very smooth process.

What was the team composition?

We were assinged a project manager who coordinated our project and was our most common point of contact. We didn't know the exact structure of the development team that was working behind the scenes, but that wasn't required as tasks were done on time

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We manager to launch the web application within four months, although there were many specific requirements that were required for our region, including a specfic payment gateway and integration with other third party software for tax purposes

How effective was the workflow between your team and theirs?

The project manager we were assigned to was talking with us on a daily basis. She was very approachable and responsive whenever we had questions or concerns. For our communication we used Skype.

What did you find most impressive about this company?

We liked the fact that the web application has an amazing admin interface that allowed us to modify most of our website without the need for redeployment or any other action from the FATbit team.

Also, we were impressed with the large amount of third party integrations that were available per default. It is worth mentioning that FATbit team helped us every step of the way and even weekend work was done when deadlines were tight. Some of the change requests were done free of charge and that is something we appreciated very much

Are there any areas for improvement?

If we could change something, that would be that the FATbit team provides a comprehensive user manual for the web application. The application itself is quite complex and has a lot of feature, so a detailed manual would definitely help, especially for someone who is seeing this software for the first time. Another thing that we would slightly improve is quality assurance on the deliverables

BACKGROUND

Please describe your company and your position there.

Our business is to provide a marketplace platform for buyers and sellers of homemade food.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FATbit Technologies, and what were your goals?

We hired FATbit to develop our platform. We were looking for an affordable but quality website template for our business venture and we did a good choice.

SOLUTION

How did you select this vendor and what were the deciding factors?

We find the web design attractive and it has reasonable price to test the market as we are still on a start-up stage.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First we started with the basic platform for a quickstart. After checking the market we then decided to improve the platform operations and customer experience, by adding different parameters to the commission and transport; and other customizations like to improve the customer experience as per their feedback. Also we added some features such as google maps.

How many people from the vendor's team worked with you, and what were their positions?

Aditya was our main contact, he was very helpful all the time and always supporting us when we had any issue with the web.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

At some point, the changes made with the website didn’t have much effect on the customers. I do not mean that it is their fault. It could also be reflective of my customer’s knowledge with the technical stuff. This doesn’t mean the end for us as there will be more great changes in the website and we will still continue to work with them.

Describe their project management style, including communication tools and timeliness.

The communication with our main contact - Aditya is okay. He is cooperative and always there to answer our inquiries and concerns. Just that, sometimes the communication between parties like technical support team - developers or other department are taking so long so it's delaying the project at some point.

What did you find most impressive or unique about this company?

The responsive web design.

Are there any areas for improvement or something they could have done differently?

There were minor bugs that was solved late but still I am happy that they fixed everything.

BACKGROUND

Please describe your company and your position there.

Our company is a small local grocery market that specializes in ethnic foods

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FATbit Technologies?

We needed a website up and running quickly through which our customers can buy and sell products

What were your goals for this project?

Fully functional, fairly quickly, on a tight budget. We needed a templatized way to get a website that we could customize.

SOLUTION

How did you select this vendor?

Google search results, investigating the products and services that we offered for a COTS grocery website solution.

Describe the project and the services they provided in detail.

They provided the growcer website template and helped us customize it by closely working with us and reviewing our requirements and providing excellent support throughout.

Even through the COVID-19 pandemic, Jaspreet, Aditya, and team were there to support us. They dealt with feature creep for a very reasonable cost and quickly implemented the changes we needed.

What was the team composition?

The project team had only a few people, but brought in other support experts as needed. They did a great job communicating status throughout and checking back in with us if anything was needed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

During the pandemic, it's become critical that customers are able to interact with us online. Without this, it would've cost us a whole lot more in both money and time to get where we needed to be.

How was project management arranged and how effective was it?

They used project management software as well as regular emails to check in. Highly effective.

What did you find most impressive about this company?

Aditya and the team were really responsive with software development and worked really hard to meet our deadlines, which were aggressive.

Are there any areas for improvement?

My suggestions would be to be more thorough with their documentation for the end user, developers, and admins. The developers and team there did a great job answering questions, but they need to improve documentation so we don't need to ask as many questions in the first place.

BACKGROUND

Please describe your company and your position there.

From the beginning we've been all about High Street to High End brands - bringing them together, all in one place. We export European products to Africa

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FATbit Technologies?

We wanted to create an e-commerce platform from which our customers in Africa can easily access European products just by a mouse click

What were your goals for this project?

The fact that we are a start up, we wanted a system that is easy to manage with minimal trainning .

SOLUTION

How did you select this vendor?

We searched the internet for an affordable BUT reliable system that is flexible.

Describe the project and the services they provided in detail.

The designed an attractive template thats responsive. It comes with the back-end through which we can easily configure, update and manuplate front-end data. The sytem has several payement gateways and an in-built ssl functionality.

What was the team composition?

To my understanding and based on the contacts i have, the team has more than five helpful individuals.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

To our suprise the system took about a week to install and configure.

How was project management arranged and how effective was it?

Project managed was very good and willing to help where we were struggling. Despite the fact that we are in different time zones, they were flexible and went out of their way to make sure they keep in touch and train us.

What did you find most impressive about this company?

Flexibility of the team members, knowledge in the latest marketing techinologies, affordability and good idea of e-commerce

Are there any areas for improvement?

Not to my knowledge