Extrovert Information Technology (EitBiz)

BACKGROUND

Please describe your company and position.

I am the Growth Partner of Tibicle LLP

Describe what your company does in a single sentence.

We are a technology-driven company focused on building SaaS products and delivering AI-powered digital solutions for businesses across various industries. Our offerings include custom software development, cloud-based platforms, and intelligent automation tools designed to improve operational efficiency and user experience. We continuously work on developing scalable, data-driven products that help our clients streamline processes, gain insights, and enhance decision-making through advanced technologies like AI and machine learning.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EitBiz - Mobile App, Web & Software Development Company to accomplish?

• We hired EitBiz to support the development of our SaaS platform and assist with integrating AI-driven features into our product ecosystem. Our primary goal was to enhance the scalability and performance of our platform while accelerating the development cycle. Additionally, we wanted to implement intelligent features such as data processing, automation, and predictive capabilities to improve the overall functionality and user experience. EitBiz was brought on to help us deliver these enhancements efficiently while maintaining high standards of quality and reliability.

SOLUTION

How did you find EitBiz - Mobile App, Web & Software Development Company?

Online Search

Why did you select EitBiz - Mobile App, Web & Software Development Company over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from EitBiz - Mobile App, Web & Software Development Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement focused on extending our SaaS platform with advanced AI capabilities and improving overall system efficiency. EitBiz collaborated with our team to work on specific product components, ensuring alignment with our existing architecture and long-term roadmap.

Their deliverables included building and refining core platform features, implementing AI-based functionalities such as intelligent data processing and automation workflows, and enhancing system scalability. They also supported integration with third-party services and contributed to strengthening the platform’s performance and reliability.

Beyond development, their team played a key role in optimizing workflows and ensuring smooth deployment in a cloud environment. This helped us roll out new features faster while maintaining a stable and high-performing product. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw clear improvements in how quickly we were able to move on new features and releases. With EitBiz’s support, our development cycles became more streamlined, which helped us deliver updates to our clients faster.

The platform itself also became more stable and better equipped to handle increased usage. Some of the enhancements around automation and data handling reduced the need for manual effort on our end, which made day-to-day operations smoother.

Overall, the engagement helped us strengthen our product while also improving internal efficiency, which was important for supporting our growing client base. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was well-structured and easy to work with. They kept things organized with regular check-ins and clear communication, which made it simple to stay aligned throughout the project.

They were consistent in meeting deadlines and delivered work as planned. Whenever priorities shifted on our side, they were flexible and adjusted quickly without slowing down progress.

Overall, they were responsive, easy to collaborate with, and took feedback seriously, which made the entire process smooth and efficient. 

What was your primary form of communication with EitBiz - Mobile App, Web & Software Development Company?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out to us was how quickly they were able to get up to speed with our product and requirements. Since we already had an existing platform, it was important to work with a team that could adapt quickly, and EitBiz handled that very well.

They also took a practical approach to problem-solving. Instead of overcomplicating things, they focused on building solutions that aligned with our timelines and business needs. This balance of technical expertise and a collaborative working style made the engagement very effective. 

Are there any areas for improvement or something EitBiz - Mobile App, Web & Software Development Company could have done differently?

We did not identify any significant gaps in their work. The team was reliable and maintained a steady pace throughout the project.

From our perspective, everything was handled professionally, and the engagement met our expectations without any major issues. 

BACKGROUND

Please describe your company and position.

I am the Consultant of Comfygen Technologies

Describe what your company does in a single sentence.

Comfygen Technologies specializes in AI, mobile app, web, and blockchain development, helping businesses transform ideas into innovative digital products. We build secure, scalable, and high-performance solutions tailored to diverse industries, enabling growth, efficiency, and long-term success.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EitBiz - Mobile App, Web & Software Development Company to accomplish?

• Develop a modern, responsive, and user-friendly website that effectively represents our brand and enhances user engagement across all devices.
• Integrate secure, scalable, and easy-to-manage features (CMS, APIs, and analytics tools) to streamline operations and support future business growth.

SOLUTION

How did you find EitBiz - Mobile App, Web & Software Development Company?

• Online Search
• Clutch Site

Why did you select EitBiz - Mobile App, Web & Software Development Company over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from EitBiz - Mobile App, Web & Software Development Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included end-to-end website design and development, starting from requirement analysis and UI/UX planning to final deployment. The team designed a modern, responsive interface aligned with the brand identity, ensuring seamless user experience across all devices. Development covered both front-end and back-end implementation using scalable and secure technologies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Website Performance and fast loading. 
2. Better UI/UX to Increase user engagement

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed efficiently with clear communication and well-defined milestones. The team followed a structured approach, providing regular updates and ensuring transparency throughout the development process. All deliverables were completed on time, meeting the agreed deadlines without compromising quality. They were highly responsive to our needs, quickly addressing feedback and implementing changes whenever required, which ensured a smooth and collaborative workflow.

What was your primary form of communication with EitBiz - Mobile App, Web & Software Development Company?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their strong focus on quality and attention to detail stood out the most. The team showed excellent technical expertise, clear communication, and a proactive approach. Their flexibility, innovative suggestions, and commitment to delivering a scalable, user-centric solution made the process smooth and efficient.

Are there any areas for improvement or something EitBiz - Mobile App, Web & Software Development Company could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Head of Growth of HuntingAlice

Describe what your company does in a single sentence.

HuntingAlice is an AI-powered B2B lead generation platform that helps teams find and engage with high-intent prospects in real time using social listening and smart automation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EitBiz - Mobile App, Web & Software Development Company to accomplish?

• We hired EitBiz to design and develop a scalable, efficient Client Management System (CMS) that could streamline our lead tracking, automate workflows, and support our growing user base.

SOLUTION

How did you find EitBiz - Mobile App, Web & Software Development Company?

• Online Search
• Clutch Site

Why did you select EitBiz - Mobile App, Web & Software Development Company over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from EitBiz - Mobile App, Web & Software Development Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with EitBiz to build a custom Client Management System (CMS) for our platform. The work included UI/UX design, backend development, API integrations, and deployment. Key deliverables were a centralized dashboard, real-time lead tracking, workflow automation, user role management, and third-party integrations, along with ensuring scalability and post-launch support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The CMS significantly improved our lead management efficiency, reducing manual work by around 40% and helping our team respond to high-intent prospects much faster. We also saw a noticeable increase in qualified lead conversions and better visibility into our pipeline, which made decision-making quicker and more data-driven.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was well-structured and transparent. They kept us updated at every stage, delivered most milestones on time, and were quick to respond whenever we had questions or new requirements. Communication was smooth, and they were flexible in adapting to changes, which made the whole process easy to manage from our side.

What was your primary form of communication with EitBiz - Mobile App, Web & Software Development Company?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about EitBiz was their ability to truly understand our product vision and translate it into a practical, scalable solution. They were proactive with suggestions, communicated clearly throughout the project, and focused not just on development but on building something that actually adds value to our business.

Are there any areas for improvement or something EitBiz - Mobile App, Web & Software Development Company could have done differently?

Overall, we had a great experience, but there were a few minor delays during the initial development phase as requirements were being refined. That said, the team was responsive and quickly adapted, so it didn’t impact the final outcome in a significant way.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of SendUBack, a lost and found return service. We collect forgotten items from hotels, airports, and businesses and deliver them quickly and safely to guests worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EitBiz - Mobile App, Web & Software Development Company?

We needed help designing and developing our platform, a lost and found management system for hotels. The main goal was to build a simple, user-friendly dashboard for hotels and a smooth booking flow for guests to recover their lost items.

We also wanted to automate key processes such as item reporting, communication, and shipping integration so hotels could save time and reduce manual work. Another important objective was to create a scalable system that we could expand in the future as more hotels joined the platform.

Overall, the goal was to turn our idea into a fully working, reliable, and professional platform that hotels across the world could use.

SOLUTION

What was the scope of their involvement?

EitBiz handled the full design and development of the SendUBack platform from the initial concept to launch. Their work included UI/UX design, frontend and backend development, and setting up the overall system architecture.

The main deliverables included a hotel dashboard where staff could manage lost items, a guest-facing flow for customers to submit and recover items, and admin-level controls to manage the platform. They also worked on features such as item tracking, status updates, email notifications, and integration with shipping processes.

In addition, they supported us with testing, bug fixing, and improvements throughout the development process to ensure the platform ran smoothly.

What is the team composition?

We worked with 2–5 teammates from EitBiz.

How did you come to work with EitBiz - Mobile App, Web & Software Development Company?

We found them through a referral. We chose them over other options because of their high ratings and aligned company values.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from February to March 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The main outcome was successfully launching the SendUBack platform as a fully functional product that hotels and guests could use in real situations. The system allows hotels to manage lost items more efficiently and reduces manual workload.

We’ve onboarded several hotels in the UK that are actively using the platform to manage their lost and found process. The system has helped reduce manual work for hotel staff by centralizing all requests in one dashboard, which saves time compared to traditional methods.

We’ve also started receiving guest recovery requests through the platform, showing that the booking flow is working as expected. Early feedback from hotels has been positive, especially around ease of use and time savings.

As we continue onboarding more hotels, we expect these numbers to grow steadily. The platform is stable and scalable, which gives us the confidence to expand and onboard more hotels going forward.

How did EitBiz - Mobile App, Web & Software Development Company perform from a project management standpoint?

They delivered on time. We mainly communicated through virtual meetings.

What did you find most impressive about them?

What we found most impressive about EitBiz was their ability to understand our idea and turn it into a working platform in a short time. They were responsive, easy to communicate with, and open to feedback throughout the project.

We also appreciated their flexibility, as they were willing to make changes and improvements as the platform evolved. Their team showed a good balance between technical knowledge and practical understanding of what we needed from a business perspective.

Overall, their commitment to delivering a functional and usable product stood out the most.

Are there any areas they could improve?

They’re already good.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Digital Mojo, a digital marketing agency based in Hyderabad. We offer AI-driven branding, SEO, social media management, website development, and performance marketing solutions to help businesses grow online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EitBiz - Mobile App, Web & Software Development Company?

We needed help designing and developing a custom in-house CRM for a salon brand with 54 outlets. The objective was to centralize customer data, streamline appointment and outlet management, and create a scalable system to improve operational efficiency across locations.

SOLUTION

What was the scope of their involvement?

EitBiz handled the end-to-end development of a custom CRM system tailored for a multi-outlet salon chain. Their scope included requirement understanding, system architecture planning, UI/UX design, development of core modules such as customer database, appointment scheduling, outlet-wise reporting and admin controls, along with testing and deployment support. The key deliverable was a scalable, centralized CRM platform to manage operations across all 54 outlets.After the CRM system was launched, EitBiz provided initial handholding followed by training the client's team.

What is the team composition?

We worked with 2–5 teammates from EitBiz.

How did you come to work with EitBiz - Mobile App, Web & Software Development Company?

EitBiz was referred to me.

What is the status of this engagement?

We worked together from January–February 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project resulted in a fully functional, centralized CRM being implemented across all 54 outlets, leading to better visibility of customer data and outlet performance. Appointment tracking and reporting became more structured, reducing manual coordination and improving operational efficiency. The system also created a scalable foundation to support future growth and additional automation.

How did EitBiz - Mobile App, Web & Software Development Company perform from a project management standpoint?

We communicated via in-person meetings.

What did you find most impressive about them?

I'm impressed with their communication and ownership.

Are there any areas they could improve?

There's nothing they need to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Uwindi, an Austin-based web development agency. We create custom websites, landing pages, web applications, and offer SEO, logo, and brand design services for clients across the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EitBiz - Mobile App, Web & Software Development Company?

We needed help designing and developing a mobile application that would extend our services beyond the desktop experience and make it easier for our clients to interact with us on the go. The main objectives were to give clients a simple way to submit project briefs, upload files, track project status, and communicate with our team in one place — all from their phones.We also wanted the app to streamline our internal workflow by centralizing messages and requests instead of spreading them across email, chat, and forms.

SOLUTION

What was the scope of their involvement?

EitBiz - Mobile App, Web & Software Development Company handled full-cycle mobile app development for iOS and Android. The main deliverables were native apps with client-facing features (project brief submission, file uploads, real-time project tracking, in-app messaging), an admin dashboard for our team to manage requests/statuses, push notifications for updates, and integration with our existing WordPress site for seamless data sync.They covered discovery, UI/UX design, development, testing, and App Store/Play Store deployment.

What is the team composition?

We worked with 2–5 teammates from EitBiz - Mobile App, Web & Software Development Company.

How did you come to work with EitBiz - Mobile App, Web & Software Development Company?

We found them through an online search. We chose them because they had high ratings, and their pricing fit our budget.

How much have you invested with them?

We spent $20,000.

What is the status of this engagement?

We worked together from October 2025–March 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched the app three weeks ago and already have 30+ active client installs. 65% of new project briefs now come through the app (vs. email before), cutting response time from 24 hours to under two hours. Our internal team reports 40% less email clutter, and we've seen a 15% uptick in repeat client logins for status tracking.We tracked the reduction in response time and email clutter manually via our shared Google Sheet log — timestamped incoming briefs (app vs. email) and first reply times. App submissions averaged 1.5 hours response (vs. 24+ hours email), measured over the first 25 requests. Email volume dropped 40% per team member’s inbox search (pre/post-app), confirmed by quick Gmail filters for "project brief" keywords.We checked the app's basic analytics dashboard (Firebase) — compared unique logins week 1 (pre-push notification reminders) vs. week 3. Repeat logins for status checks went from 40 to 46 out of 120 active users. Simple percentage calculation, plus the team noticed more "Where's my update?" pings shifting to in-app chat.

How did EitBiz - Mobile App, Web & Software Development Company perform from a project management standpoint?

They had excellent project management. They used structured Agile sprints with clear Trello boards for tasks, daily Slack standups, and bi-weekly Zoom demos. Transparent timelines and proactive issue resolution kept everything on track. They delivered the full iOS/Android apps on time (five months as scoped), with full testing and store approvals handled smoothly.Our primary form of communication was virtual meetings.

What did you find most impressive about them?

Their deep focus on practical UX for agency-client workflows was impressive. They didn't just build a flashy app but added features like instant file uploads and real-time status tracking that actually solve daily pain points. They also delivered true cross-platform consistency (iOS/Android felt native). Their project management kept the remote team feeling local despite time zones. They delivered production-ready code with zero post-launch bugs.

Are there any areas they could improve?

The project was solid overall, but they could’ve built in a basic onboarding tutorial/video for clients right from the start — we added it ourselves post-launch. There was a minor nitpick on initial wireframe iterations taking a week longer than estimated, but nothing derailed the timeline.

BACKGROUND

Please describe your company and your position there.

I'm the founder/owner at EZ Transaction, an all-in-one solution for small to medium-size businesses for their online appointments, bookings, reservations, secure online payments, direct messaging, and auto-reminders, needs to streamline their business operations and get more clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EitBiz - Software, Mobile App & Web Development Company, and what were your goals?

I wanted to invest my retirement money in a startup idea where the app and website will be very complex with lots of features as it is going to target almost every industry. So I hired EitBiz for web and mobile app development with the latest technologies.

SOLUTION

How did you select this vendor and what were the deciding factors?

I came to know about EitBiz through one of my colleagues at work and hearing about his feedback about the company; I did my research, compared with a few, and finally decided to go with EitBiz with my project. The other reason I chose them is because of their 15+ years of industry experience, expertise in the latest technologies, and affordable pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I had a kick-off meeting with EitBiz to discuss my goals and objectives with EZ Transaction. From there, the team delivered mock-ups and wireframes for our website and app. After a few iterations, their team designed and developed an informational custom website and mobile app for Android & iOS. I provided them the content to reflect who we are and what are our offerings, which they updated on the site and added a few forms as per the requirements.

How many people from the vendor's team worked with you, and what were their positions?

An IT director was the main point of contact throughout the process. There were also two full-stack developers and a designer working behind the scenes. Latest on the testing phase, I was introduced to their QA head.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site and app, we saw good growth of visitors to the website and app with monthly registrations from customers and businesses from different domains. The customers and businesses love the features of the web and mobile app they built, and we're taking their feedback to improve it further.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their IT director, who communicated with the rest of the team. If there were any delays, they let us know ahead of time to prepare. We used Slack, Jira, and GitHub to coordinate, and they worked well with my team and me here.

What did you find most impressive or unique about this company?

They gave us a professional website and app that's easy to manage with a great admin panel. My team had never worked with technologies like React before, so they took the time to explain things wherever we asked them to. Throughout, they were very transparent and quick to respond.

Are there any areas for improvement or something they could have done differently?

When we first launched, there were some minor bugs. We let them know, and they were quick to fix the issues.

BACKGROUND

Please describe your company and your position there.

I’m the founder of The Good Neighbour App, a platform that lets people share tools.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EitBiz?

I hired EitBiz to build the app that I envisioned.

What were your goals for this project?

I wanted to create an app that would help people.

SOLUTION

How did you select this vendor?

They were very easy to communicate with and promised to build the app exactly how I wanted.

Describe the project in detail.

They created a mobile app that neighbors can use to rent tools from each other. The team also built an accompanying website.

What was the team composition?

There was a 24-hour support team that I could contact at any time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I’ve been using EitBiz for two and a half years now. When I started with them, I knew nothing about apps or webpages. All I had was a vision. EitBiz built my idea and integrated analytics to solve design hurdles. I couldn’t be more impressed with their work.

How effective was the workflow between your team and theirs?

Our workflow was great, mainly because of EitBiz’s excellent communication skills.

What did you find most impressive about this company?

I was impressed by their around-the-clock work ethic and the skill of their designers. I would highly recommend this team to anyone.

Are there any areas for improvement?

None that I’ve seen.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a food technology company

Describe what your company does in a single sentence.

We are a company building a digital platform focused on helping users make healthier and more informed food choices through technology. Our product combines food tracking, meal analysis, and personalized nutrition insights to simplify how people understand what they eat on a daily basis.

We primarily operate through a mobile-first application where users can log meals, scan food items, and receive AI-driven nutritional breakdowns. Alongside the consumer app, we are also developing backend systems to support data processing, food recognition models, and personalized recommendation engines.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• We hired EitBiz to design and develop a scalable and HIPAA-compliant mobile application tailored to our healthcare services. Our key objectives were to enhance patient engagement, digitize our service delivery, and create a seamless user experience for both patients and healthcare providers. Additionally, we wanted to integrate features such as real-time communication, appointment scheduling, and secure data management while ensuring high performance and data security standards.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

Online Search

Why did you select Extrovert Information Technology (EitBiz) over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included end-to-end development of our AI-powered MVP, from technical planning to full product execution. 

EitBiz built the core mobile application, backend system, and AI-based meal analysis feature that processes food inputs and generates nutritional insights. They also developed the APIs, admin panel, and integrated the AI models with the platform. 

In addition, they handled UI/UX implementation, cloud deployment, and end-to-end testing to ensure the product was stable and ready for early user validation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a fully functional AI-powered MVP for our platform, which we were able to successfully launch for early user testing within a defined timeline. 

We achieved working end-to-end AI meal recognition and nutrition analysis, which allowed users to scan or input meals and receive structured dietary insights in real time. This validated the core AI workflow in a live environment rather than just in development. 

Post-launch, we were able to onboard initial users and collect real usage data, which confirmed strong engagement with the scanning and tracking features. The system also performed reliably under early usage, with stable API responses and consistent AI outputs across different inputs. 

Overall, the biggest measurable outcome was moving from concept to a validated, working AI product that is actively being tested with real users and generating actionable product insights for the next phase of development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was well-structured and consistent throughout the engagement. EitBiz maintained regular communication, shared clear progress updates, and ensured that development milestones were tracked properly. 

Most deliverables were completed on time, especially the core MVP features like the mobile app, backend services, and AI integration. Whenever there were changes or additional requirements from our side, the team was responsive and adjusted quickly without affecting the overall momentum of the project. 

They were easy to reach and proactive in clarifying requirements, which helped avoid delays and kept the development process aligned with our expectations. Overall, their responsiveness and execution made the collaboration smooth and efficient.

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about EitBiz was their ability to combine strong technical execution with a clear understanding of product thinking, especially in the AI development space. 

They quickly understood the complexity of our use case and were able to translate it into a working AI-powered system without overcomplicating the solution. Their approach felt practical and focused on building something that works in real user scenarios rather than just a technical prototype. 

Another standout aspect was their adaptability. As we refined our requirements during development, they were able to adjust the architecture and implementation smoothly while still maintaining stability and progress. This balance of speed, flexibility, and technical clarity made them a reliable partner throughout the MVP build.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

Overall, the engagement was very smooth, and we were satisfied with the delivery and collaboration throughout the project. The team stayed aligned with our expectations and handled the AI MVP development effectively. 

If we had to note anything, it would be that slightly more structured documentation during certain phases could have helped make internal reviews even easier on our side. Additionally, a bit more upfront discussion around scaling considerations for the AI workflows could have added even more clarity for future expansion planning. 

That said, these are minor observations in an otherwise strong execution. The overall experience with EitBiz was positive, and the project was delivered successfully with good technical quality and responsiveness.

BACKGROUND

Please describe your company and position.

I am the Owner-manager. of Fidelity General Contractors

Describe what your company does in a single sentence.

Remodeling services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• We engaged EitBiz with a clear goal of developing a mobile application integrated with AI capabilities to enhance efficiency, user engagement, and overall performance. Our primary objectives were to build a scalable and intuitive mobile app that could automate repetitive tasks through AI-driven features, leverage intelligent data analysis for faster and more informed decision-making, and improve customer interactions with functionalities such as AI chatbots and personalized in-app recommendations. Additionally, we wanted to ensure the app delivered high performance, seamless usability, and the flexibility to scale as our user base grew. The focus was not just on creating a mobile app, but on delivering a smart, future-ready solution that effectively addressed real business challenges while minimizing manual effort.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

Online Search

Why did you select Extrovert Information Technology (EitBiz) over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with EitBiz was pretty comprehensive, covering everything from the initial idea to the final launch of our mobile app. They started by understanding our requirements in detail and helping us shape the app’s features and overall direction. From there, they handled the design part, making sure the app looked clean, modern, and easy to use. The development phase included both the front-end and back-end, along with integrating AI features like chatbots and personalized recommendations to make the app more interactive and useful for our users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results we saw after working with EitBiz were quite clear and measurable. After launching the mobile app, we noticed a strong increase in user engagement, with more time spent in the app and higher interaction rates due to the AI-driven features. Customer support requests reduced significantly because the in-app chatbot was able to handle a large portion of common queries. We also saw faster internal processes, as several manual tasks were automated, which helped our team focus on more important work. From a business perspective, there was a noticeable improvement in conversion rates and user retention, mainly because of the personalized recommendations and smoother user experience. The app performance was stable even as the number of users grew, which showed that the scalability aspect was well handled. Overall, the project delivered tangible improvements in efficiency, user satisfaction, and business growth, making the investment worthwhile.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our experience with EitBiz in terms of project management was very smooth and well-organized. They maintained clear and consistent communication throughout the project, keeping us updated on progress and upcoming milestones. We always had good visibility into what was being worked on, which made the entire process feel transparent and easy to follow. In terms of timelines, they were reliable and delivered most items on schedule. Whenever there were minor delays, they communicated in advance and explained the situation clearly, which we appreciated. They were also very responsive to our needs. Whether it was incorporating feedback, making changes, or addressing concerns, they handled everything quickly and professionally. Overall, they were flexible, easy to collaborate with, and focused on ensuring the final product met our expectations.

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most to us about EitBiz was their ability to combine technical expertise with a very practical, business-focused approach. They didn’t just build what we asked for, but took the time to understand our goals and suggested improvements that genuinely added value to the final product. Another thing we found impressive was their responsiveness and willingness to adapt. They were quick to address feedback and flexible when requirements evolved, which made the collaboration feel smooth and stress-free. Their approach to integrating AI into the mobile app also felt very thoughtful and purposeful, rather than overly complex or unnecessary. Overall, it was their mix of clear communication, reliability, and problem-solving mindset that made them stand out.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

Overall, our experience with EitBiz was very positive, and there weren’t any major areas that needed improvement. If anything, one small suggestion would be that having even more frequent progress updates or detailed walkthroughs at certain stages could make things even better, especially for teams that prefer closer involvement throughout the process. That said, they were already very responsive, open to feedback, and willing to adapt whenever needed, so it never felt like a gap. Overall, they delivered a smooth experience and were highly collaborative from start to finish.