Evolut

BACKGROUND

Please describe your company and position.

I am the Head of Design of Curio Projects

Describe what your company does in a single sentence.

Built Heritage, Archaeology and Interpretuve Design Specialists

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Evolut to accomplish?

• Provide a platform to showcase what we do and who we are
• Establish Curio as different from the typical Heritage Consultants
• Create a website that is beautiful and visually rich

SOLUTION

How did you find Evolut?

Referral

Why did you select Evolut over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Evolut were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide a platform to showcase our work, new products, events and activities, as well provide a place to grow customer loyalty and showcase what we do. To create an appetite for clients to want to work with us and be a part of the Curio Experience.

Key deliverables included:

1. Increase Brand Awareness – especially in terms of who we are and where we are headed in terms of real cultural heritage outcomes. Cutting edge conservation outcomes, Tourism Interpretative exhibitions, value adds for clients, books, podcasts, events, products etc… 
2. Increase national + global/international leads and enquiries 
3. Showcase previous projects 
4. Story Telling – create loyal fan base, promote the amazing stories we uncover as we work 
5. Build trust, excitement and loyal following – always fresh, new exciting content 
6. Showcase what we do even if someone was to come across the site who knew nothing about heritage, we want it to be easy to understand and to clearly show the amazing work we do.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a definite increase in traffic volume during the launch month. Feedback and response to the site has been overwhelminingly positive with a number of Architectural and Design practices requesting Evolut's details to assist in building their site. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We found the project mnagament team at Evolut to be extremely responsive and quick to solve any issue we had. All milestones were met to ensure our launch date was on time and launched smoothly with no issues or technical problems. The team ensured any front end design changes and requests could be accommodated, or ensured that they clearly explained why requests would not be possible. Additionally they helpfully addressed any questions we had, especially the many queries we bombarded them with regarding the backend and ongoing maintenance. 

What was your primary form of communication with Evolut?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

An ability to quickly understand the core of what we as a business stands for, and to easily articulate that into a beautfully designed website that captures the essence of the brand.

Additonally, the responsiveness of Evolut's team was refreshing. All interactions were positive and collaborative.  

Are there any areas for improvement or something Evolut could have done differently?

To be honest we had an extremely positive experience working with Evolut. They delivered exactly what we asked for. Our experience with them was collaborative and easy.  

BACKGROUND

Please describe your company and position.

I am the Director of HUPO Group

Describe what your company does in a single sentence.

HUPO is a world-class performance and wellbeing company that combines decades of experience with the latest scientific insights to create profound change in the personal and professional lives of ambitious people, teams & businesses — realising their human potential. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Evolut to accomplish?
Build a website to bring our new brand to life and help engage new and potential customers.

SOLUTION

How did you find Evolut?

Referral

Why did you select Evolut over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from Evolut were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Key Requirements of this project

• Enhanced User Experience - to balance the needs and desires of the customer with the goal and objectives of our business
• Reflecting the new HUPO brand -  we had a new and modern brand, so it was important that our new website aligned tightly with this while extending upon it where it makes sense.
• Mobile Optimization & Responsive Design - it's important that our new website is “tight” and well designed across all digital form factors.
• Data Collection - we asked for appropriate setup of Google Analytics, Google Webmaster Tools and any/all appropriate tracking technologies (i.e. Google Tags, Facebook Pixels etc.)

Implementing a CMS for future flexibility - Key requirements below:

• Ease of updating
• Easily expandable
• Updatable Pages / Content
• Updatable Programs
• Updatable Case Studies / Experiences

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had a goal launch date, so we started with the end in mind: 

• launch date 
• testing and optimisation 
• page review and edits.

Ben set up a timeline for both parties, i.e., he told us when we needed to have content to him by so that he could be at the necessary stages along the way to meet the deadlines.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In a word, YES. Was it 'perfect' for the suggested timeline? Not quite, but I think it would be some kind of miracle if a company pulls off the perfect rollout!! It's not always in their control. We sometimes needed more time to pull content together, and Ben's team occasionally took a fraction longer on a project BECAUSE they were going beyond our expectations. They devised far better ways to display our content than we ever could. We always knew if a section of the timeline was taking longer than expected and why.

What was your primary form of communication with Evolut?

Virtual Meeting

What did you find most impressive or unique about this company?

They didn't just do what we said, they offered suggestions to make it better. Felt like they were truly invested in the best outcomes for us. Constant communication.  It's a big but important business expense that you outsource, so I appreciated being kept up to speed as the project progressed.  

Are there any areas for improvement or something Evolut could have done differently?

They all work hard, so I will suggest that they take more breaks for their well-being.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Beanstalkr.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Evolut?

I needed to create a website that fit my niche requirements. 

SOLUTION

What was the scope of their involvement?

Evolut created my website from scratch. I had an idea of the site's flow and a specific writing system that I wanted them to build from scratch as well. The team built that as I described and added the UX and UI design. I required Evolut to develop my site on WordPress. 

My site wasn't a standalone shopping site. The site featured businesses and their products, and users could leave reviews for each of those businesses' products. I also requested that Evolut build the site in a way that would allow me to add new businesses or the business owners to add themselves.

What is the team composition?

I only worked with Ben (Founder).

How did you come to work with Evolut?

I found Evolut through a referral agency. I searched through many referral agencies to find a service provider and went through a tender process, interviewing 4–5 different companies before selecting Evolut.
How much have you invested with them?

My spending was in the range of $10,000–$50,000 AUD (approximately $6,700–$34,000 USD).

What is the status of this engagement?

I worked with Evolut from October 2023–February 2024. Although the project is completed, I reach out to Ben whenever I have questions. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Evolut created the site's flow and appearance, taking my basic but detailed requirements and turning them into something friendly for UX. Since we launched the site, we've had about 120 businesses featured and 300–400 products. I'm currently working on my marketing to increase reviews, and we have around 20 reviews for chocolate bars at the moment. 

Evolut built the site amazingly, and users told me it worked well. We could feature businesses and products, and I was pretty happy with the site's functionality. 

How did Evolut perform from a project management standpoint?

Evolut's communication was excellent. We communicated regularly via email, Zoom, and Google Meet. We also had a running spreadsheet with my list of requirements, and Evolut updated the file when they completed a task for me to review and approve. As we reached the end when the website was built, and I was checking for bugs, I added a line to the spreadsheet to flag issues, and Evolut updated when they had actioned or needed more information.

Evolut's project management was transparent, and I knew when the team had completed a task and fixed an issue. The team responded quickly throughout the entire engagement, even when no adjustments were required to the site. I had high and detailed requirements, and Evolut was detailed in fixing specific things and let me know if something would cost more or was out of their capabilities. Evolut was transparent throughout the project, and I knew when to make decisions.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Ben did a fantastic job listening to my requirements and learning about my business. He applied my input to my requirements and did an excellent job. 

What did you find most impressive about them?

Before selecting a service provider, most of the companies I interviewed said they could do my project and gave me a quote. However, most of these companies said they needed to make changes to my requirements, whereas Evolut learned what my business was and took the time to understand what I wanted out of the site. Evolut also recommended the best work approach, which set them apart from other competitors. 

Additionally, throughout the engagement, the team was clear, and anytime they had a hiccup or an issue, they asked me if they could make the necessary adjustments. 

Are there any areas they could improve?

I can't think of anything Evolut could improve. 

Do you have any advice for future clients of theirs?

I suggest learning what you want from your website and business when talking to Evolut so they can understand your business. This way, the team can determine the best way to set your site's UX and design. 

BACKGROUND

Introduce your business and what you do there.
I’m the marketing manager at Finlease, a commercial asset finance brokerage in Australia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Evolut?
We had a dated website, and its UX/UI wasn't modern or user-friendly. We knew we were not looking strong anymore from a brand positioning point of view. We needed a company to design and develop a new website that would help us stand out in the corporate banking environment.

SOLUTION

What was the scope of their involvement?
Evolut has designed and developed a brand-new Wix website for us and handled the HubSpot CRM integration. They’ve also integrated features such as Intercom for chatbots into our website. The technologies they’ve used in the project include Adobe and Figma.

What is the team composition?
We’ve worked with Ben (Founder), Alex (Technology Lead), a designer, and another teammate who was in charge of the AI work.

How did you come to work with Evolut?
I found Evolut through a referral. I chose them for this project because they have extensive backgrounds in working with other finance and banking companies, which gave me a level of comfort. This was important because our customer journey can get quite complex, and our competitor space is aggressive.

How much have you invested with them?
We’ve spent around $70,000 AUD (approximately $47,000 USD).

What is the status of this engagement?
We started working together in January 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
The site is now live, but I have not advertised it to anybody yet, not even the internal staff. Within a week of the site’s soft launch, I had already seen increased traction and conversion, and I was shocked by the organic jump in engagement. Our bounce rate and even the type of inquiries we’re receiving have also improved.

In terms of the site’s backend, we’re definitely enjoying an improvement in the site’s ease of use and functionality. Our forms are integrated into HubSpot, so we can see where all the leads are coming from. We also don’t have to meddle too much with anything on the backend — a lot of our manual work has been streamlined by Evolut’s integrations. They’ve also made excellent suggestions for other things they could implement on the site for us — things we didn’t even know were possible before.

Overall, we’ve definitely seen huge improvements in our site’s functionality, ease of use, leads, and conversions, which are my main measures of success.

How did Evolut perform from a project management standpoint?
The Evolut team has performed well in terms of project management. They’re extremely organized, always ahead of the ball, and incredibly communicative. They always keep us up to date, which I appreciate since I’m always busy and sometimes fall behind our schedule. They’re always eager to assist me in keeping the project on track.

We primarily communicate through Google Meet and Microsoft Teams. I have met them once in person, and I’m actually meeting up with them again next week. We use Google Sheets and ClickUp internally for project management, so we just integrated the Evolut team there.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
I would like to give a shout-out to Ben. He's gone above and beyond in assisting us and getting us up and running. He’s gone the extra mile with all the ad hoc work that has come up throughout the project. He’s always willing to hold our hand, walk us through each step of the process, and support us through different challenges.

His support has been hugely beneficial to us — I could be as annoying as I wanted, and he would still look after me. Even as we pivoted or changed the initial scope, he has been incredibly patient, flexible, and communicative and brought a lot of expertise to the table for us.

What did you find most impressive about them?
Evolut brought fresh, new ideas to the table. I really appreciate how seamless they’ve made all integrations for us and how transparent and professional they’ve been with respect to our meetings and deadlines. During the early phase, they really took the time to understand the unique needs and goals of our business in order to deliver a site that matched.

Overall, I’m hugely impressed with their great insights and ideas, communication style, organized processes, and extensive knowledge and level of expertise in our industry.

Are there any areas they could improve?
No, I don’t think there’s anything they could do better. They have been a great crew.

Do you have any advice for potential customers?
It’s important to go into the engagement with a clear vision of what you’re looking for but also be open to the team’s suggestions and insights. They will throw a lot of ideas your way that perhaps you hadn’t considered, and it’s important to remember that they are a team of people who know a lot more in this area and have the refined skills needed to make your project successful.

BACKGROUND

Please describe your company and position.

I am the CEO of Pelos

Describe what your company does in a single sentence.

Energy Transfer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Evolut to accomplish?

• Develop a website that represents our core offering and generates leads
• Educate the market on our new technology

SOLUTION

How did you find Evolut?

Referral

Why did you select Evolut over others?

• High ratings
• Company values aligned
• Capabilities and Skillset

How many teammates from Evolut were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work for New Company Website

Project Overview
Our new website is designed to serve as the digital face of our company, focusing on building brand awareness and generating leads for the our technology offering. The website must reflect the company’s brand identity, showcase its products and services, and provide an engaging user experience that drives conversions.

Key Objectives:

Brand Awareness:

• Establish a strong online presence that clearly communicates the brand's mission, vision, and values.
• Design and implement a visually compelling and user-friendly website that resonates with the target audience.
• Create content that positions the company as a thought leader in its industry.

Lead Generation:

• Develop a clear user journey that guides visitors towards taking action, such as signing up for newsletters, requesting demos, or contacting sales.
• Implement lead capture forms, calls to action (CTAs), and landing pages optimized for conversion.
• Integrate the website with CRM tools to track and manage leads effectively.

Scope of Work:
Website Planning and Strategy:

• Brand Analysis: Conduct a thorough analysis of the company's brand to ensure the website aligns with its identity and goals.
• Audience Research: Identify key target audiences and define their needs, preferences, and behaviors.
• Competitor Analysis: Analyze competitor websites to identify industry trends, strengths, and weaknesses.

Content Strategy: 

• Develop a content strategy that includes website copy, blog posts, case studies, and other relevant content aimed at engaging the target audience and building credibility.

Website Design:

• Wireframing and Prototyping: Create wireframes and prototypes that outline the website’s structure, navigation, and key elements.
• UI/UX Design: Design a visually appealing and intuitive user interface (UI) that enhances user experience (UX).

Responsive Design: 

• Ensure the website is fully responsive and optimized for all devices, including desktops, tablets, and smartphones.

Brand Integration: 

• Incorporate the company's branding elements such as logos, color schemes, and typography into the website design.

Website Development:

• Content Management System (CMS): Set up and configure a CMS (e.g., WordPress, Drupal) that allows for easy content updates and management.

Custom Development: 

• Develop custom features and functionalities as needed, such as interactive product demos, customer portals, or e-commerce capabilities.

SEO Optimization: 

• Implement on-page SEO best practices to improve search engine rankings and drive organic traffic.

Security and Compliance:

• Ensure the website complies with industry standards and regulations, including data protection and accessibility requirements.

Content Creation:

• Copywriting: Write clear, compelling, and SEO-optimized copy for all website pages, including the homepage, product pages, about page, and contact page.
• Visual Content: Create or source high-quality images, videos, and infographics that complement the website’s content and enhance user engagement.
• Blog and Resource Center: Set up a blog or resource center that provides valuable insights, tips, and industry news, positioning the company as an authority in its field.

Lead Generation and Conversion Optimization:

• Landing Pages: Develop targeted landing pages for specific campaigns or offerings, optimized for conversion.
• CTAs and Forms: Implement clear CTAs and lead capture forms throughout the website, designed to encourage visitor interaction.
• CRM Integration: Integrate the website with the company’s CRM system to track leads and manage customer relationships effectively.
• Analytics and Tracking: Set up website analytics tools (e.g., Google Analytics) to monitor traffic, user behavior, and conversion rates.

Testing and Launch:

• Quality Assurance (QA): Conduct thorough testing to identify and resolve any issues related to functionality, performance, and compatibility.
• User Testing: Perform user testing to gather feedback and make necessary adjustments before the final launch.
• Final Launch: Deploy the website on a reliable hosting platform, ensuring a smooth and successful launch.

Post-Launch Support and Maintenance:

• Ongoing Support: Provide ongoing technical support and updates to keep the website running smoothly and securely.
• Content Updates: Assist with regular content updates and new feature implementations as needed.
• Performance Monitoring: Continuously monitor website performance and make data-driven improvements to optimize user experience and lead generation.

Summary of Key Deliverables:

• A fully responsive, user-friendly website that aligns with the company’s brand identity.
• High-quality content that builds brand awareness and positions the company as an industry leader.
• Lead generation tools, including optimized landing pages, CTAs, and CRM integration, to capture and manage leads effectively.
• Comprehensive testing, launch, and post-launch support to ensure the website’s success and ongoing performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Increased Website Traffic

• Metrics: A significant increase in the number of visitors to the website, as tracked by tools like Google Analytics.
• Progress Indicator: A 30% increase in website traffic within the first three months post-launch.

2. Lead Generation

• Metrics: The number of leads generated through the website’s forms, landing pages, and CTAs.
• Progress Indicator: A 25% increase in lead capture, with 500 new leads generated in the first quarter.

3. Conversion Rate

• Metrics: The percentage of website visitors who take a desired action, such as filling out a form, signing up for a newsletter, or making a purchase.
• Progress Indicator: A 15% improvement in conversion rates, leading to 100 new customers in the first six months.

4. SEO Performance

• Metrics: Improved rankings in search engine results pages (SERPs) for targeted keywords.
• Progress Indicator: Achieving top 10 rankings for five key industry-related keywords within the first four months.

5. Brand Awareness

• Metrics: Increased brand mentions, social media engagement, and referral traffic.
• Progress Indicator: A 40% increase in brand mentions and a 50% increase in social media followers and engagement.

6. User Engagement

• Metrics: Time spent on the website, bounce rate, and pages per session.
• Progress Indicator: A reduction in bounce rate by 20% and an increase in average session duration by 30%.

7. Customer Feedback

• Metrics: Positive feedback and testimonials from users about the website’s usability and content.
• Progress Indicator: Receiving a 4.5-star average rating from user feedback surveys within three months of the website launch.

8. Return on Investment (ROI)

• Metrics: The financial return generated as a result of the project compared to the cost of the project.
• Progress Indicator: Achieving a 200% ROI within the first year through increased sales and lead generation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Evolut (vendor) demonstrated strong project management skills, delivering all items on time while being highly responsive to our needs. Their ability to communicate effectively, adapt to changes, and coordinate across teams made the project a success, resulting in high-quality deliverables that met our expectations.

1. Timeliness of Deliverables

• On-Time Delivery: The vendor consistently delivered all project milestones and deliverables according to the agreed-upon timeline. For example, design mockups, prototypes, and final products were all completed within the scheduled timeframes. This demonstrated their strong time management and planning capabilities.
• Flexibility in Timelines: Even when unexpected challenges arose, the vendor was proactive in adjusting the schedule and communicating changes, ensuring that delays were minimized and the project stayed on track.

2. Responsiveness to Needs

• Communication: The vendor maintained open and clear lines of communication throughout the project. They were quick to respond to inquiries and provided regular updates on progress. This responsiveness helped in making informed decisions and adjusting project elements as needed.
• Adaptability: The vendor was highly responsive to changes in project scope or new requirements that emerged during the development process. They showed a strong ability to adapt to new information or requests, ensuring that the final deliverables met all expectations.
• Support: The vendor provided excellent post-delivery support, addressing any issues or concerns promptly. Their willingness to go above and beyond to ensure client satisfaction was evident in their prompt resolution of any post-launch bugs or adjustments.

3. Project Coordination

• Project Management Tools: The vendor used robust project management tools to track progress, manage tasks, and ensure that all team members were aligned with the project goals. This transparency made it easy to monitor the project’s status and stay informed about upcoming deadlines.
• Team Collaboration: The vendor effectively coordinated between different teams (e.g., designers, developers, testers), ensuring that all components of the project were integrated seamlessly. This collaborative approach helped prevent bottlenecks and ensured a smooth workflow.

What was your primary form of communication with Evolut?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

When evaluating Evolut (vendor), several factors stood out as particularly impressive or unique to us. These included but not limited to:

• Specialised Expertise: The vendor's team displayed exceptional expertise in their field, particularly in areas that were critical to our project’s success. Their ability to provide expert guidance and deliver high-quality work in complex areas was highly impressive.
• Attention to Detail: The vendor exhibited an outstanding commitment to quality, with meticulous attention to detail at every stage of the project. This was evident in the precision of their work and their dedication to meeting the highest standards.
• Quality Assurance: Their rigorous testing and quality assurance processes ensured that all deliverables were of the highest quality, with minimal issues or revisions needed post-delivery.
• Exceptional Customer Service: What truly set this vendor apart was their unwavering focus on customer satisfaction. They consistently went above and beyond to ensure that our needs were met, responding promptly to feedback and making adjustments as necessary to align with our vision.
• Effective Communication: The vendor maintained clear, consistent communication throughout the project. Their ability to articulate complex technical concepts in a way that was easy to understand helped ensure that all stakeholders were on the same page.
• Anticipation of Challenges: The vendor was highly proactive in identifying potential challenges before they became issues. Their foresight and problem-solving capabilities were instrumental in keeping the project on track and avoiding costly delays.
• Resourcefulness: When unexpected challenges did arise, the vendor demonstrated remarkable resourcefulness in finding effective solutions quickly and efficiently.
  
  

Are there any areas for improvement or something Evolut could have done differently?

No areas of improvment that come to immediately mind.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Hettich Australia

Describe what your company does in a single sentence.

Hettich designs and manufactures innovative hardware solutions that enhance the functionality and aesthetics of furniture, making everyday living spaces more efficient and beautiful.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Evolut to accomplish?
The project sought to transform Hettich Australia’s website into a dynamic hub of inspiration, elevating the online experience to highlight Hettich’s products as essential components of sophisticated design and optimized space functionality.

SOLUTION

How did you find Evolut?

Online Search

Why did you select Evolut over others?

• High ratings
• Pricing fit our budget

How many teammates from Evolut were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for the Hettich Australia project involved transforming their website into a platform that better connects with architects, interior designers, and specifiers by shifting from a product-centric focus to one emphasising solutions, projects, and spaces.
Key deliverables included the development of the "Design with Hettich" platform featuring rich project imagery, an "Explore by Space" functionality, detailed case studies, interactive features, and a product catalog that integrates with broader design narratives, enhancing user engagement and showcasing Hettich's products in real-world applications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the Hettich Australia project included a significant increase in website engagement, evidenced by a 40% rise in session duration, a 34% decrease in bounce rate, and a 25% increase in page views. Additionally, there was a marked improvement in the user journey, with more visitors exploring multiple pages and engaging with the interactive features designed to showcase Hettich's products within real-world design contexts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Evolut’s project management for the Hettich Australia website transformation was highly effective, with all deliverables completed on time. They demonstrated a strong responsiveness to Hettich’s needs, adapting to feedback and making necessary adjustments quickly to ensure the project aligned with Hettich’s objectives. Their collaborative approach and timely delivery were key factors in the project’s success, resulting in a website that better connects with our target audience and enhances user engagement. 

What was your primary form of communication with Evolut?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Evolut was the depth of their knowledge and the expertise of their staff and Project Manager, who were consistently attentive to Hettich’s needs throughout the project. Their ability to understand and address specific requirements, coupled with a collaborative approach, ensured the delivery of a website that met and exceeded expectations. Their responsiveness and commitment to delivering on time were particularly impressive, highlighting their professionalism and dedication to our satisfaction.

Are there any areas for improvement or something Evolut could have done differently?

There are no areas for improvement that come to mind. Evolut performed exceptionally well, delivering all aspects of the project on time and meeting Hettich’s needs with great responsiveness and attention to detail. Their approach and execution were highly effective, resulting in a successful outcome with no significant issues.

BACKGROUND

Please describe your company and your position there.

I'm the Marketing Officer for a leading NFP Community Housing Provider.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Evolut, and what were your goals?

Our profit - for - purpose Real Estate EchoRealty had a website that was extremely outdated without any property search functionality. Evolut helped us relaunch this website, and present a clear, concise customer journey for prospective stakeholders and particularly our tenants.

SOLUTION

How did you select this vendor and what were the deciding factors?

We conducted a tender for web developers and shortlisted Evolut as one of them. After interviewing and we chose them as our vendor based on their commitment to our brands, their reliability, service standards and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting with Evolut to discuss our goals and objectives and from there the team conducted individual customer journey workshops with different business units. After creating wireframes for our site, and design mockups, we signed off on the final build. The team created our site and we collectively updated all content to reflect our company's services.

How many people from the vendor's team worked with you, and what were their positions?

One project manager, A designer and 2 developers. All great.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Clients love our updated design, management are now proud to share our website URL now that its updated and professional!

Describe their project management style, including communication tools and timeliness.

We had weekly catch ups with the team and while some deadlines were pushed back they delivered by our live date.

What did you find most impressive or unique about this company?

They gave us a professional site and worked alongside us during our feedback sessions to get everything right - Massive shoutout to Angela for this one - she was so patient and made the process seamless - which is no easy task.

Are there any areas for improvement or something they could have done differently?

I think the only feedback i'd give is regarding the timeline... While the team did their best to forecast how long things would take I think there was pressure from different clients that caused our project to have delays. We appreciate this is difficult but if I were to change anything it would be that the delivery dates stayed consistent from project planning stages.

BACKGROUND

Please describe your company and your position there.

I'm the director of LifeX Finance, and we specialise in asset finance space.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Evolut, and what were your goals?

We approach Evolut to upgrade our previous website where we could not attract sufficient online traffic. People normally spend less than 1 minutes on our website when they visit us.

SOLUTION

How did you select this vendor and what were the deciding factors?

Ben got the experience in banking/financial service and his proposal resonates us and gives us a guide of future development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had several meetings first discussing concept & design of the new face of LifeX. We also discuss the core elements for new website where we need to capture online application and user experience. We use figma to capture the concept & design and the key deliverables.

How many people from the vendor's team worked with you, and what were their positions?

Around 5 staffs invloving the MD, IT developers, and project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our business partners love the new design of the website. Peers also love the clarity of our new website.

Describe their project management style, including communication tools and timeliness.

Ben and the team are responsable, when we got any issue we can reach them with email or phone call.

What did you find most impressive or unique about this company?

Even though Evolut is not a huge firm, their team got great experience and advisory in the industry.

Are there any areas for improvement or something they could have done differently?

Nothing so far from us.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO of LAVO. We’re a hydrogen technology company that’s using green hydrogen to power homes, barbecues, and bicycles. It’s a bit like hydrogen storage.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Evolut?

We launched the company and our first product in November 2020. We went to Evolut to help us build a fully interactive e-commerce website. Essentially, we were not only launching our brand and product but were also establishing the ability to take payments and preorders on the website for customers both in Australia and internationally.

SOLUTION

What was the scope of their involvement?

Evolut provided end-to-end website design, structure, and strategy. We came to them with our brand. The team at Evolut looked at how they’d structure the website, how it’d interact with customers, and what content we’d put on there. We supplied the information, and they assisted us in how we manage that information. It was a very logical flow that was visually appealing for the customers.

They utilized WordPress as the basic technology of the CMS. Their team also set it up for all the tagging, Google Analytics, and things like that. They took the whole responsibility of how we’d move forward with our future SEO and SEM. Evolut looked at it both from the customer experience and through marketing analytics.

Additionally, they integrated our payment system with BigCommerce, Stripe, and HubSpot. Their team worked to ensure the website is able to integrate those forms and have a seamless flow so when customers went from preordering to making a payment, they’d get seamless emails as a result.

What is the team composition?

We work primarily with Ben (Founder) and Carl (Director of Design Thinking). Other members of my internal team worked more closely with their developers and designers.

How did you come to work with Evolut?

Evolut was recommended to us by the agency we had worked with. Their team had previously worked with Evolut. Naturally, we did a first round of interviews and discussions. A couple of things really stood out to us from those.

Ben’s experience showed that he had an amazing ability from an agency side to be creative and execute. But then he also understands the business problem. He possessed that balance between providing a great customer experience and being creative with the ability to meet the business needs of commercial reality.

How much have you invested with them?

We’ve invested $60,000 AUD (approximately $46,000 USD).

What is the status of this engagement?

The engagement started in August 2020. The website went live in November 2020. However, we’ve kept them on to help with some of our digital marketing and SEO as well as to handle maintenance and management. We’re about to start a new project for new microsites, they’ll be an extension of our first website.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The standard bounce rate and dwell time have been within three minutes so people are really engaging with the site. We have a very low bounce rate so people are generally scrolling through the first page or go to multiple pages. One of our lead indicators is that we have about a 180-second dwell time.

Additionally, we’ve had a great flow in sales. We’ve had $7 million worth of preorders since we went live. This is far exceeding our expectations and targets. The fact that it flowed and worked well without any errors is a win.

How did Evolut perform from a project management standpoint?

Communication is fantastic, and they consistently meet deadlines. Our teams hold regular weekly meetings through Teams. Evolut is very responsive and aware of the deadlines. Their team goes above and beyond to hit them. As we were approaching the launch, they worked very effectively leading up to it. They were really a part of the team. Evolut understood the criticality of the go-live date and achieved that date extremely well.

What did you find most impressive about them?

They have a great balance of being both commercial and creative. They’ve got the technical expertise but they really go beyond with the mix of both design and commercial understanding so we can really build something that’ll achieve the desired outcome of the business. They worked with us through that.

Additionally, we're impressed with their strategy. They didn’t intend to build a site that’d be demolished in a couple of years’ time. Their team is being scalable so they’ll reuse the work that they’ve done previously to build. They don’t have to restart. This shows that they’re being very careful with our money as well.

Are there any areas they could improve?

No, I can’t think of anything. We had such a tight deadline and a great outcome. Given all the circumstances we were operating in such as COVID-19, the quick turnaround time, and the physical distance, they did an exceptional job.

Do you have any advice for potential customers?

Provide them with as much information as possible. Go back to the basics of what your business is trying to achieve. Evaluate the purpose of your business and be very clear on what you want your brand to stand for.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a roofing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Evolut?

We needed an agency to create marketing materials for our new product.

SOLUTION

What was the scope of their involvement?

Evolut designed labels and a website for our products. Their team created the website to get all of our products online for promotion. They designed all of the products’ labels and names.

And then, their team also organized all of the print. They organized color charts for paint too. Their team hunted through Australia to find who had the best prints and prices.

We didn’t give them ideas for the package, so their team researched our product and came up with the designs. They showed us their work along the way to make sure that we were happy with it.  

What is the team composition?

We dealt directly with one person.

How did you come to work with Evolut?

A friend recommended Evolut. We needed to get the project done quickly, so we asked to get a hold of them. I rang them and they came around later that day. We talked about what we needed to have done and where we wanted to be.

How much have you invested with them?

We’ve spent about $25,000 AUD (approximately $16,500 USD) on their services so far. Evolut's reasonably priced.

What is the status of this engagement?

We initially engaged them for the labels in January 2020. They did well, so we kept engaging them for more work. I talked to them the other day about another project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

What they put together was brilliant. The work was high-quality and done in a short time frame. The website was fantastic. Anyone that looked at the website gave positive feedback. Even the manufacturers who make our products said the website was outstanding.

How did Evolut perform from a project management standpoint?

We communicated via email. They checked in at various times throughout the project to ensure their team headed in the right direction. We didn’t have to chase them for anything because they saw the project through to the finish.

It didn’t take them long to understand the product because they researched it. Their team sorted out their own problems and came up with the right answers. It was easy to work with them.

What did you find most impressive about them?

Apart from the high-quality results, it’s easy to work with Evolut. We didn’t have to explain everything in total detail. They were experienced and understood what we wanted to do. Evolut went beyond what we expected.

Are there any areas they could improve?

No, I’m happy with what they've done.