Evizi

BACKGROUND

Please describe your company and position.

I am the Principal Consultant of Self Employed

Describe what your company does in a single sentence.

Ooyala was a company specializing in video technology and workflow management, particularly for online video platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Evizi to accomplish?

• Help improve Customer Satisfaction
• Improve efficiencies
• Reduce Costs

SOLUTION

How did you find Evizi?

Referral

Why did you select Evizi over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Evizi were assigned to this project?

11-25

Describe the scope of work in detail. Please include a summary of key deliverables.

Evizi's end-to-end L1-L3 support framework has become like an insurance policy against operational risk. Their L1 proactive monitoring prevents small issues from becoming larger business critical failures. The L2 engineers have maintained something around 99.7% system uptime during our busiest quarters. And then we're fortunate to have their L3 architects design our disaster recovery strategy that regulatory auditors called 'best in class.' What we invest annually, we've estimated that there has been millions in potential business disruption eliminated or prevented. That's the kind of risk management that boards appreciate, which they prepared us for.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved uptime. 

Risk avoidance

Cost Savings

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thier Project Managment was consistent, reliable, and always available. 

What was your primary form of communication with Evizi?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They had GREAT employee retention company wide. This gave us the confidence that there would always be trained resources available. 

Their commitment to customer satisfaction is excellent.

Are there any areas for improvement or something Evizi could have done differently?

NO.

BACKGROUND

Please describe your company and position.

I am the CTO of Community Wellness Technology Inc.

Describe what your company does in a single sentence.

Community Wellness works with our partners to provide an all-encompassing, patient centric approach to care.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Evizi to accomplish?

• To develop a mobile app for patients using ReactNative
• To develop a web app for patients using React
• To develop a web app for nurses and coaches using React

SOLUTION

How did you find Evizi?

Referral

Why did you select Evizi over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Evizi were assigned to this project?

32

Describe the scope of work in detail. Please include a summary of key deliverables.

Evizi was engage to help build out a custom EHR focused on Remote Patient Monitoring. They provided development support for the web interface for nurses and coaches, as well as a patient interface via the web and mobile (ReactNative).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The project metrics were delivery of the custom EHR with desired functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management process was very well run. Items were delivered on time, and the quality of the work was exceptional. Response times were quick, with hotfixes deployed within 24 hours for blockers. Event though they are located 12 time zones away, their response time and dedication to getting the job done was exceptional.

What was your primary form of communication with Evizi?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to take design concepts and implement them, always asking the right questions for clarification and functionality and not just blindly following designs.

Are there any areas for improvement or something Evizi could have done differently?

No. Everything was great while working with them.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO at a company called LifeSite. We provide data protection services for your personal and private information online. We offer secure alternatives to Dropbox functionalities like collaboration and messaging.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Evizi?

We lacked the resources to build out our mobile app, so we decided to hire Evizi for their development capabilities.

SOLUTION

What was the scope of their involvement?

They built Android and iOS apps from the ground up. I work closely with them on a weekly basis to flesh out the app’s architecture. Since I have a robust security background, we collaborated to arrive at the most secure infrastructure for the app.

They’d originally built a first-generation hybrid application using the Cordova stack. Since there are security concerns with hybrid apps, they migrated all of the data to create new native applications for both iOS and Android. The key features are completely new; they created a secure storage vault for storing mobile information. They’re currently working on a secure messaging functionality as well.

We frequently communicate to manage project expectations and requirements.

What is the team composition?

While the team size fluctuates, we’re currently working with around nine Evizi teammates. My primary point of contact is a project manager; we have bi-weekly standups and communicate through email.

How did you come to work with Evizi?

When I started at this company, Evizi was already part of the engineering team, so I inherited the team.

How much have you invested with them?

I think we spend somewhere around $20,000–$25,000 a month.

What is the status of this engagement?

We started working together in 2015 and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We undergo code review and make sure that bugs are at a minimum. When we do see them, they get resolved in a timely manner. Evizi is excellent at managing their resources to meet our launch schedules.

How did Evizi perform from a project management standpoint?

They partake in a Level of Effort (LOE) which gives us a guideline on resource allocation. I scrutinize those sheets and arrange and remove aspects as needed. We come up with an LOE that’s most accurate and stick to it. It’s been mostly effective, although there are inevitably times where we need to add a few more resources or work overtime to hit schedules.

What did you find most impressive about them?

If you don’t have strong project management, the project isn’t going to be successful. I’ve worked with several outsource companies, but they definitely stand out from the competition.

Are there any areas they could improve?

No, I don’t think so. I’m proactive about bringing up issues, so they’re quickly addressed and resolved.

Do you have any advice for potential customers?

As with managing any offshore resource, you have to have strong management on both sides. I’m very happy with Evizi, but it takes strong resources on both of them and your own team to make it work.

BACKGROUND

Introduce your business and what you do there.

I’m the former vice president of worldwide services for a media platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Evizi?

We needed help with our global support organization as well as our global professional services team. We wanted lower costs, high-quality engineers to help us accomplish those goals.

SOLUTION

What was the scope of their involvement?

Evizi coded and tested customized solutions that our professional services team provided to our customers. Their team used several languages including Perl, Python, and Java. They built specific features based on customized client requests. Their team also augmented our technical support force. They dedicated high-quality engineers who allowed us to offer 24/7 capabilities to our customers.

What is the team composition?

Depending on the engagement’s requirements, the size of the team shifted. The number of people who supported this project ranged from 6–30 easily. We worked with a project manager who was located in the US, which was a big help.

How did you come to work with Evizi?

I searched my network and a previous colleague recommended Evizi. I interviewed Kt (CEO, Evizi), Greg (Managing Director, Evici), and talked with their team via the phone. I liked what I heard, and their team gave good service-level agreements, so we gave them a chance. The engagement worked our great.

How much have you invested with them?

Over the course of four years, we spent between $1,000,000­–$5,000,000. It was a good value for our money.

What is the status of this engagement?

We started working together in 2013, and the engagement lasted until 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We performed a blind survey of customers to measure the quality of their tech support. Evizi provided close if not equal to the level of support provided by our badged employees. We also surveyed our customers on the professional services aspect of our engagement once it was complete. We measured their team according to our folks as well. Again, they were almost as good if not as good in terms of customer satisfaction.

How did Evizi perform from a project management standpoint?

We measured Evizi based on projection completion and timeline accuracy. Most of the metrics, if not all, were positive. I was impressed by the timeliness and detail of their updates. Whenever they had questions, their team reached out to us. They asked about our preferred method and frequency of communication.

What did you find most impressive about them?

Evizi had little to no turnover over the course of our engagement. I engaged with other companies and most had a high level of turnover. That created havoc and extended the project. Turnover reduces quality too. I appreciated that Evizi kept their good employees. They have a good company culture that entices employees to stay.

Are there any areas they could improve?

In the beginning, they didn’t have people who worked in the same time zone as us. This was early on in the engagement. Their team worked around that but as soon as we said that there was potential for improvements to productivity, they jumped on it. We had that solved in no time.

Do you have any advice for potential customers?

I referred them to other companies that have all been happy with their work. Do your due diligence but I’m sure you can’t go wrong partnering with Evizi on a number of projects. They’ve continued to grow their offerings and now have 24/7 support in the telecoms space.

BACKGROUND

Introduce your business and what you do there.

When I brought on Evizi, I was the VP of Product Management at HotChalk Inc., a platform for recruiting and enrolling students in online universities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Evizi?

Evizi was hired to provide development resources to build a complete enrollment platform with accompanying websites to assist with digital marketing.

SOLUTION

What was the scope of their involvement?

Using our starting points, the team at Evizi worked on the front- and backend of the platform, using Ruby on Rails. It was an open-source platform that they had to encode to be specific with our workflows.

What is the team composition?

At full force, we worked with 10-12 people, including a project manager and front- and backend developers. I also worked with their executive team that’s based in California.

How did you come to work with Evizi?

Someone on our board of directors referred Evizi to us.

How much have you invested with them?

The development work cost between $200,000–$1 million.

What is the status of this engagement?

We worked with Evizi from June 2011–December 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Every few weeks, I measured the features that their team completed during their two-week sprints. For each sprint, there were completion metrics that their team hit a majority of the time. All of their development work was well-received by our internal team.

How did Evizi perform from a project management standpoint?

Beyond hitting the scheduled targets, their team was flexible when emergencies and new features popped up. At the time, our company was in a rapid growth mode, which they enabled. We were able to triple the number of people we were enrolling in a short amount of time.

What did you find most impressive about them?

I was impressed with their ability to translate my requirements into completed tasks during a quick timeline. Their communication and reporting skills were also great. Their team could hop on the phone at any time. The team at Evizi is better than anyone I’ve ever worked with before.

Are there any areas they could improve?

No, I don’t have anything to criticize them on.

Do you have any advice for potential customers?

Make sure you have a good project manager.