ESP Inspire

BACKGROUND

Introduce your business and what you do there.

Our company sells laser diodes and modules. I’m the director of operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ESP Inspire?

We hired ESP Inspire to rebuild our website.

SOLUTION

What was the scope of their involvement?

ESP Inspire created a new website for our company. I provided the information while they suggested all the design elements and new features. One feature is a selection tool for our products. Laser diodes have different wavelengths. Users can go through a quick list and choose what they’re looking for. Their team also handles Google Ads, giving me monthly reports on our ranking.

What is the team composition?

Shawn (Sales & Customer Support, ESP Inspire) is our main point of contact. We’ve worked with two to three different people.

How did you come to work with ESP Inspire?

It’s been such a long time. I can’t remember how I found them. They may have contacted us.

How much have you invested with them?

We pay them monthly. In total, we’ve probably spent close to $10,000.

What is the status of this engagement?

Our ongoing engagement with ESP Inspire began in 2009.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I see the work that they do by looking at the monthly report. Due to the updated website, we experienced an increase. Internal feedback was positive.

How did ESP Inspire perform from a project management standpoint?

They complete work in a timely manner. I give their team a deadline, and then they meet our standards.

What did you find most impressive about them?

ESP Inspire provided exceptional insights on how to change up the site. They’re prompt and check in periodically to make sure everything’s going well.

Are there any areas they could improve?

No, I don’t have anything negative to say about their service.

Do you have any advice for potential customers?

I would suggest trying them out. ESP Inspire is an excellent provider. We enjoy working with them.

BACKGROUND

Introduce your business and what you do there.

I'm one of the owners of Aiken Welch Court, a court reporting firm that provides reporting services for various legal proceedings. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ESP Inspire?

We engaged ESP Inspire to redesign and develop a new website for our business.

SOLUTION

What was the scope of their involvement?

ESP Inspire designed and developed a website from scratch, incorporating features that include online forms and a calendar. 

What is the team composition? 

We've worked with four different people on their team over the years.

How did you come to work with ESP Inspire?

I'm not sure how we originally found them.

How much have you invested with them?

We've invested between $10,000–$50,000.

What is the status of this engagement?

We've been working together for over two years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're very happy with their services and the quality of their work overall, which has received a lot of positive feedback. 

How did ESP Inspire perform from a project management standpoint?

ESP Inspire's team is great to work with. They're responsive and provide valuable input on ways to improve our online presence. 

What did you find most impressive about them?

Their customer service and responsiveness sets them apart.

Are there any areas they could improve?

Nothing comes to mind.

Do you have any advice for potential customers?

No, but I definitely recommend working with them.

BACKGROUND

Introduce your business and what you do there.

I'm an accountant for a small pharmaceutical company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ESP Inspire?

We’d recently let go of our marketing communications manager and needed a new partner to manage our website.

SOLUTION

What was the scope of their involvement?

ESP Inspire updated some of our headers and other information. For example, we’d changed our address, so they updated that. They provide general updates and maintenance for our site.

What is the team composition?

We work with one person.

How did you come to work with ESP Inspire?

I’d reached out to about three companies that do web maintenance. ESP Inspire had competitive rates, good reviews, and strong recommendations, so I hired them.

How much have you invested with them?

We’ve spent less than $5,000.

What is the status of this engagement?

We partnered in January 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They meet our maintenance standards.

How did ESP Inspire perform from a project management standpoint?

I only interact with one person, which streamlines communication and makes it much easier. They typically respond within 24 hours and only take a day or two to fix things.

What did you find most impressive about them?

They’re flexible and offer an hourly rate contract, which is what we wanted.

Are there any areas they could improve?

No, I can't think of anything.

Do you have any advice for future clients of theirs?

I don’t have any advice.

BACKGROUND

Please describe your company and your position there.

I am a project manager at a manufacturer of custom boxes for small businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ESP Inspire?

We manually documented almost everything about our business, and the backend of our WordPress site was problematic. We hired ESP Inspire to redevelop our website to address these pain points.

What were your goals for this project?

The new system needed to be developed using the PHP framework. We hoped that it would replace our legacy software that was becoming increasingly unstable.

SOLUTION

How did you select this vendor?

We found them through a Google search.

Describe the project and the services they provided in detail.

We relied on ESP Inspire to design, develop, configure, and launch a new backend business management solution. Following a discovery workshop, we decided on the full scope and business goals. We approved the workflows, wireframes, and mock-ups and decided to work in two-week sprints. ESP Inspire provided functional versions for user testing and feedback at the end of each two-week session. Their developers made key suggestions at that time, as well, and they implemented all feedback into the next round of work.

What was the team composition?

The project manager was a constant during the engagement, but six other members of their team played active roles depending on needs at any specific time.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our solution was developed and launched early. We signed an extended service level agreement because of how well ESP Inspire performed. The platform is still relatively new, but it has already reduced weekly data entry errors by more than 70%. Employees now have, on average, an extra 3–5 hours each week to devote to activities other than data entry.

How was project management arranged and how effective was it?

Their project management approach was very impressive, especially compared to other vendors. Their team regularly complied with deadlines and always communicated delays well ahead of time. Unexpected turnover never threatened to stop our progress. We communicated exclusively through Skype and Asana.

What did you find most impressive about this company?

We had direct access to the project manager and the team at large. This was critical because technical requirements can easily be lost in translation when there is only a single middleman. ESP Inspire prevented that issue by keeping the lines of communication open.

Are there any areas for improvement?

No, there is very little they could do to improve. My only suggestion for future clients would be to do as much brainstorming and documentation as you can beforehand. Validating the project requirements will be much easier with thoughts already articulated.