ENDERTECH

BACKGROUND

Introduce your business and what you do there.

My business provides review materials for civil engineering license exams. In California, civil engineers are required to pass three tests, and I provide review courses that include lecture videos and quizzes. We also provide a question center where users can practice answering exam questions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

I had an old website that was developed in 2013, and it looked old-fashioned. It was built on Moodle, an open-source platform that met my needs at that time, which was to create an MVP where we could produce courses. 

From there, I reached a point where I wanted to invest more money into the product. Specifically, I wanted to create a custom web app tailored for the engineering exams that my customers would take. It needed to have all the characteristics that I’d want if I were studying. To create this platform, I hired Endertech. 

SOLUTION

What was the scope of their involvement?

Endertech has developed the front- and backend of my current website. They’ve added various features to it such as segmented videos that users can check off as they complete quizzes. There’s also a question bank where users can select questions to take on; these questions are representative of what they’ll see on the actual exam. 

Moreover, the current platform offers analytics such as how long a person has spent to answer a question, how long other people have taken to answer the same question, and how many of those people have provided the right answer. That way, our users can judge and see where they are when compared to other people. Apart from these, Endertech has developed automation features that simplify my workflow. 

At present, the team is helping me with SEO. For context, my website has already been ranking high even before this project. Our goal now is to keep it where it is. We don’t have to do a lot of additional tasks; we’re simply fine-tuning SEO components. 

What is the team composition?

I’ve worked with Gabriel (CEO) and Cheyne (Project Manager). Two developers have also worked on the project, including Arturo (Web Developer). From time to time, other people join the team. For instance, Rob (CTO) has helped us set up the website, transfer the old site to a new URL, and move the new site to the old URL. He also does server configuration. In total, we’ve worked with around six people from Endertech. 

How did you come to work with Endertech?

I found Endertech on Clutch, where they had some reviews. I liked that they were local since I liked to see their people and talk with them. Apart from them, I also reached out to 2–3 other teams. Ultimately, I felt the most comfortable with Endertech. 

How much have you invested with them?

We’ve invested around $120,000 so far. 

What is the status of this engagement?

We started working together in June 2019, and the engagement is ongoing. For context, we’ve launched the new website only around a month ago, and we’re planning to add more parts to it in the coming months and years. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Every one of my students has commented on how they enjoy the new platform and how much more freedom it gives them. They also tell me about the things they want to see in the future. Overall, I’ve gotten great qualitative feedback.

How did Endertech perform from a project management standpoint?

To manage this project, Endertech has used Jira. Most of the time, we use emails to communicate. We’ve had biweekly sprint meetings during the development process. Our teams have phone calls as needed once per month or every couple of months. 

What did you find most impressive about them?

Endertech is highly attentive and asks the right questions. Their project manager is patient — I tend to change my mind often, and I run things by them to get their opinions on various things. They see my vision and provide inputs for improving or changing things. I do have to provide the bulk of project information for them to work on, but I like our communication in that sense. 

For comparison, the other teams I’ve looked into don’t seem to understand my vision or what I want. They don’t have the necessary expertise either. 

Are there any areas they could improve?

Over the last 6–8 months, some items have been done more slowly than I would’ve liked. 

To be fair, I understand that they have people coming in and going out. For instance, the original developer that worked on the website left on short notice. As a result, they had to scramble to find a new developer; they also had too many projects on their plate. 

Do you have any advice for potential customers?

Have a well-composed idea and be highly specific about the things that you want. Many people run into problems because they don’t provide ideas or details about how to do what they ask the developer to do. The development team might go ahead and do something they think is correct, but the client might also end up not liking it.  

In other words, it’s crucial for you as a client to be detailed in what you want. That way, Endertech can properly address your needs. The more specific you can get, the better the quality of their work will be. 

BACKGROUND

Introduce your business and what you do there.

I’m a managing member at Ashbury Systems, LLC, a business process organizing platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

We needed their custom software development expertise.

SOLUTION

What was the scope of their involvement?

We’ve engaged Endertech to develop and design our platform from the ground up. Our platform is a software product that helps small businesses streamline their documentation and quality control processes. Endertech has integrated productivity tools into the platform, which allow users to track accomplished tasks.

What is the team composition?

Our main point of contact is Gabriel (Founder & CEO), and we also work with Endertech’s programmer and designer.

How did you come to work with Endertech?

Gabriel and I were both members of the same business association.

How much have you invested with them?

We’ve spent $213,000 so far.

What is the status of this engagement?

Our ongoing engagement with Endertech commenced in January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been using the platform for two years now, and I can say that Endertech has provided us with the lucrative and proactive solutions that we’ve wanted from the start. 

The product has helped our staff manage their productivity effectively, which has, in turn, lessened our training time and costs. Endertech’s team has set up everything in a systematic manner in that all we need to do is navigate through the seamless platform.

How did Endertech perform from a project management standpoint?

We rely on Jira for project management. Endertech is a responsive team that values our insights and attends to our requests quickly. We can always rely on their team to address any issues that hinder the implementation process.

What did you find most impressive about them?

What stands out about Endertech is their welcoming culture and dedicated customer service — we trust that their team will always make the right decisions for us.

Are there any areas they could improve?

I can’t think of anything off the top of my head — Endertech has been an excellent provider to us.

Do you have any advice for potential customers?

Communicate your needs with transparency and honesty if you want them to deliver those in the most accurate way possible.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing director of a wholesale manufacturer of plants and life goods. We sell to independent garden centers wholesale, and we also do e-commerce directly to consumers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

We started a plant and life goods e-commerce back in 2020 when everyone was looking to update their home due to the COVID-19 pandemic. We were on a site that was a mix between WordPress and Magento 1, and we wanted to invest in a new platform and website.

SOLUTION

What was the scope of their involvement?

Endertech developed a website with better availability, messaging, and a nicer-looking platform. They migrated everything to Magento 2 and also helped us to identify data that needed to be transferred. They advised us on what pages needed to be moved over and streamlined our online availability through marching our ERP with the new platform.

The site launched in December 2020, and we currently use them for ongoing development work.

What is the team composition?

We’ve been working directly with two people from their team; Gabe (CEO) and Sheila (Senior Developer).

How did you come to work with Endertech?

We researched for different agencies, processed an RFP, and decided on Endertech because they seemed to have the expertise and working style that we were looking for.

How much have you invested with them?

We’ve invested $150,000–$200,000 with them so far.

What is the status of this engagement?

We started working together in April 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our conversion rates have improved by 50%–70%. Our website traffic has also increased by 15% — those are two metrics that we’re looking at right now.

How did Endertech perform from a project management standpoint?

They’re good in terms of communication. We have weekly calls, and they’re always prepared. We strictly reach out to each other via email and phone calls. 

What did you find most impressive about them?

Their work style, communication, and Magento expertise are what distinguishes them from others.

Are there any areas they could improve?

I think they can dive deeper into specifications at the onset of the project to avoid missing any steps.

Any advice for potential customers?

Be thorough about the scope of the project to understand it and make sure that every detail is covered.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Today’s Patio. We’re a retailer of high-end and designer outdoor furniture and accessories.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

We wanted to integrate our website with STORIS, the point of sale system we use. There’s a feature called eBridge for integration, and we needed a partner to help us implement it.

SOLUTION

What was the scope of their involvement?

Endertech researched WooCommerce, the platform that our website is built on, and how to do the integration that we needed. They developed a middleware, which is a piece of software that acts as a translator between the two systems.

This software is an API structure to help WooCommerce and STORIS communicate with each other, transferring information like inventory, sales records, and notification of completed sales. It takes the information from each system and translates it into understandable language for the other.

What is the team composition?

Gabriel (Founder & CEO) and Willem (Lead Backend Developer) were our main contacts. In the beginning, we had some interaction with another person regarding writing up the project map.

How did you come to work with Endertech?

Endertech was highly recommended by STORIS. After a few phone calls with them to discuss the project, I was impressed and felt comfortable hiring them. They were extremely organized and offered a fair price.

How much have you invested with them?

We spent around $30,000.

What is the status of this engagement?

We worked together from September 2020–February 2021.  Now, Endertech provides support to us whenever an issue pops up.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The integration was launched in February. The software worked as intended, and it has been transmitting information between the website and STORIS. The impact on our staff was huge — we eliminated several manual processes. 

Thanks to the integration, managing inventory of more than 8,000 SKUs, processing order entries, notifying when shopping cart orders are completed, and other tasks are now automated. Our staff can now focus on helping people rather than managing the website. The product had high quality. It was exactly what we needed and more than what we expected. 

How did Endertech perform from a project management standpoint?

Endertech’s project management was great. They came up with a plan of attack and stuck to the script. They kept us apprised of updates, challenges, struggles, and hurdles, and they offered constant communication and transparency.

They thoroughly researched any issue that arose to find a solution. However, there were some delays on both sides, causing the project to take slightly longer than expected. 

What did you find most impressive about them?

Endertech was honest and straightforward. Honesty is extremely important to me; I need the truth, good or bad, to help me make better decisions. The team gave me that from the start. For example, they let us know that they hadn’t done a WooCommerce integration before and that they needed to research it and figure it out. They made plans and adjusted them when necessary throughout the entire project.

Are there any areas they could improve?

Endertech’s pricing could be lower, but it was definitely well worth the service and product.

Do you have any advice for potential customers?

Work as hard for them as they will for you. Follow through on your side to deliver everything they need. The quicker and more thorough you are, the more efficiently Endertech can work for you.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an art house and design studio, and we’ve been in operation for 20 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

We started our business by doing tradeshows. As the internet evolved and websites became platforms for commerce, we invested in a website.

We had an existing website, but its style was outdated. We realized that we needed a foundational website that would be solid and professional. 

SOLUTION

What was the scope of their involvement?

We hired Endertech to build our website on Magento 1, and that is what started our business relationship with them about 11 years ago. They provided comprehensive web services, from designing the site to actually building it. 

We worked very collaboratively on building the site. I had an idea of what I wanted, but it took their expertise to unfold what was in my mind and turn that idea into a reality.

Their team presented us with a functional website that is the backbone of what we have today. Last year, we upgraded to Magento 2. They’re currently helping me build a new company.

What is the team composition?

When we initiated the partnership, I believe we worked with just about every member of their team at the time. About 6–7 people were involved. 

My main contact is Gabe (CEO). Then, I also work with Jonathan (E-Commerce Project Manager).

How did you come to work with Endertech?

I wanted to hire someone who was based in California so that I could meet with them in-person. When I was looking for local web developers, Endertech appeared in my search.

What is the status of this engagement?

Our work together began around 2010. It took about 8–10 months to launch the initial website.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In terms of statistics, we’ve seen a dramatic increase. We’re known in the home furnishings industry for having a high-end website. We created the website with Endertech early enough for the payoff to be successful.

How did Endertech perform from a project management standpoint?

I’d give them a 10/10. We typically communicate via email and phone calls.

What did you find most impressive about them?

Endertech’s team is very solid. They’ve been together for a long time. I’ve worked with the same people over the last 5–6 years. There is an ease of communication — they know I need to keep it human, so we’re able to communicate with each other on a very easy basis. I also trust them.

Are there any areas they could improve?

In my regard, I don’t think so. Their service is what they provide. They are very easy to work with, and they’re clear about what their objectives and capabilities are. I’m very pleased in that sense.

BACKGROUND

Introduce your business and what you do there.

I work at Cal State Northridge’s Career Center where I am the project manager for an online career development program called CareerLink. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

Our career development website had a web presence that was somewhat outdated in appearance, structure, and presentation of content. We were using a Ruby on Rails framework, and we were eager to move in a direction that provided university staff with more independence and flexibility when managing and growing the website.

There was a tremendous amount of data that needed to appear in an organized fashion on the backend while appearing simple and seamless on the front-end. We were also looking to design our website in a way that better reflected the purpose of our career development program and incorporate the latest web technology. Once the website redesign was complete, we needed someone to host and maintain the site and also be available to resolve any accessibility and technical issues. 

SOLUTION

What was the scope of their involvement?

Endertech made design suggestions based on the desired look and feel of each website section, the types of content that needed to be integrated, and the function and features that needed to be developed or replicated from our previous website. Endertech developed wireframes based on our discussions and implemented the agreed-upon designs. 

Endertech recommended a Drupal platform for this data-heavy project. They imported large amounts of data into the Drupal CMS and structured the content in a way that made it easy to manage the content on the backend. They developed three browse features and a sitewide search, making content easy to find on the frontend of the site. Endertech embedded an interest assessment into the site using an API and connected the website to the university’s secure authentication system with single sign-on capabilities. They also developed a cloned staging website, which made it possible for the Career Center staff to review the product as it was being developed.  

For the past two years, Endertech has been hosting this website and resolving technical issues. Their most recent work was resolving various accessibility issues that were brought to our attention by CSUN’s Universal Design Center who conducted accessibility and usability tests across various browsers for our website. We received a report documenting the accessibility problems, and Endertech reviewed the report and provided cost and timeframe estimates. Endertech resolved these issues in phases over the last two years.

What is the team composition?

During the design phase, Endertech’s team consisted of a creative director/project manager and a designer. At times, a backend developer was brought in to add insight and address concerns.

During the development phase, the team involved a creative director/project manager and backend developer with a hosting specialist brought in at times. 

What is the status of this engagement?

The redesigned website launched in 2018, and we continue to utilize Endertech’s services to host the website and address upkeep, maintenance, and technical issues as need. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Endertech developed a highly beneficial, cost-effective, easy-to-use, interactive website with a responsive design that supports our team’s needs. As a result, more students have engaged with our website than ever before, and we have received glowing feedback on the new website. Drupal, their CMS recommendation, has proven to be effective and has addressed most of our needs so far.

How did Endertech perform from a project management standpoint?

The design phase took longer than expected, but, looking back, I think that our original timeline was unrealistic given the large scope of the project. When making changes to the launch date, the key players came together to review the project scope, discuss what still needed to be done, and agreed to a new launch timeline.

Between the design phase and the development phase, our main point of contact with Endertech, the project manager, left the company, and we were assigned a new project manager, who we had little experience with. This was anxiety-provoking at the time, but I’m glad this change happened as I am thrilled with Juan (Creative Director), who I am working with today.

Also, having access to Jira has been very helpful. I use Jira to see the progress of specific issues and know when issues are ready for us to test on the staging and live websites. 

What did you find most impressive about them?

Endertech’s superb personnel is impressive. Juan, the person I am in routine contact with, is attentive to our needs, easy to communicate with, and transparent. Working in higher education, this is exactly what we were looking for. When issues do arise, he is sincere in resolving them in a reasonable timeframe and manner.

Are there any areas they could improve?

Unexpected costs can arise, and this can be challenging for a company that is on a fixed budget. 

Do you have any advice for potential customers?

Ask a lot of questions upfront so that you have a good understanding of how Endertech operates. When Endertech provides you with project estimates, ask them if it includes project management costs and deployment time. If you ask those questions upfront, this will provide you better clarity as a client.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager of a consulting firm, California New Business Bureau.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

We were old school and dealt mostly with paper files. We didn’t utilize a network or online system to host our documents. We contacted Endertech to come up with an application that would allow us to become a paperless company. The goal was to make our operations more efficient and provide better customer service.

SOLUTION

What was the scope of their involvement?

Endertech created a custom application that allowed us to access our files and documents. Their team built a cloud for us. They initially created an application that involved simple data inputs. Their team evolved that system into our network. The network allows us to download all of our documents. Our three satellite offices can access this network too, which allows us to communicate and obtain required documents. They’re currently working out any glitches.

What is the team composition?

We work with about 2–3 people from Endertech. 

How did you come to work with Endertech?

I found them through a web search. Based on their reviews, we decided to call them. We gave them a summary of our goals, and they came back with an idea to help us. 

How much have you invested with them?

So far, we’ve spent about $32,500 on their services.

What is the status of this engagement?

We started the relationship in October 2017, and it’s ongoing. This will be a long-term partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our goal was to make our operations department more efficient by getting away from thousands of files. We obtained that goal. Their solutions made our jobs easier and more efficient. Endertech’s solutions allow us to access documents on demand. When clients call, we search their business name and know exactly what’s going on with their case.

How did Endertech perform from a project management standpoint?

Their team easily facilitates everything for us. It’s been wonderful. When I have a question, they're quick to answer. Their team assists us with everything we may need.

What did you find most impressive about them?

Endertech understood our vision and deployed exactly what we needed. They made materials more accessible, which made us more efficient. Their team’s attentive to our needs.

Are there any areas they could improve?

No, I’m satisfied. We’re a happy customer.

Do you have any advice for potential customers?

We were clear about our needs, which Endertech satisfied. Communicate your needs well so Endertech can meet them.

BACKGROUND

Introduce your business and what you do there.

I work for a branding and design agency. I’m the director of client engagement.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Endertech?

One of our clients is a furniture retailer and we were launching a new e-commerce website for them on Shopify. We needed a partner who could do the API integration between Shopify and the client’s ERP.

SOLUTION

What was the scope of their involvement?

They helped create a middleware between the two APIs so that they could pass data back and forth. Their team worked directly with the client’s IT team and occasionally liaised with our developers. 

What is the team composition?

We worked with Gabe (Founder & CEO) and Willem (Lead Backend Developer) primarily. There was also another developer that supported them. 

How did you come to work with Endertech?

We found them online and saw that they had a case study on their website where they did a similar API integration project. 

How much have you invested in them? 

We invested about $100,000 for the initial engagement.  

What is the status of this engagement?

We started working together in March 2020. They completed the API integration in June. However, they’re providing ongoing support for new projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The system that they designed works very well and as intended. We’ve identified more updates that weren’t in the initial requirements, but they were great in implementing new functionalities. 

How did Endertech perform from a project management standpoint?

They were good to work with from a project management perspective. It was casual but effective. 

What did you find most impressive about them?

They built the solution we needed in a situation where we were pretty stressed about how the solution would come together. They were able to connect the dots and make it work for us. I feel that they understood our challenges and had experience addressing similar issues. 

Are there any areas they could improve?

There could be rigor around testing and project management. At the end of the day, everything went well and was completed, but we didn’t see their workflow during the process. If their team continues to grow, it would be beneficial for them to hire someone dedicated to project management. 

Do you have any advice for potential customers? 

Have the whole team on the call during requirements gathering because then each team member will have all of the necessary information. 

BACKGROUND

Introduce your business and what you do there.

I’m a program manager at Conduit Transcriptions, a transcription services provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

We handle audio transcription, and we were operating on a legacy platform that was extremely manual. We had to upload audio files to a server, then a transcriber would be assigned to it via FTP. 

We brought in an AI speech-to-text program that automated the transcription process, but we brought Endertech on to work on the file assignment portion.

SOLUTION

What was the scope of their involvement?

When we brought Endertech on board, we had a big-picture idea of what we wanted to accomplish with the solution, and the team helped guide us through the particulars to accomplish it.

Endertech ended up developing a platform that allows us to attach an audio file to a particular task using webhooks, or API integration. It pushes that audio file to the AI transcription platform and the audio is returned as a rough speech-to-text draft. 

The system then pulls that draft back into the platform and notifies the project manager that the file is ready to be assigned. From there, the project manager assigns the task to a particular individual, who is then automatically notified via email.

The transcriber will clean up the audio and, once they’re finished, save the work, which notifies the project manager that the final product is ready to be delivered to the customer.

The platform takes care of all of the formatting, no matter how particular and complex.

What is the team composition?

In total, we interfaced with four people. We primarily worked with two individuals, but others were involved at various stages. Cheyne (Senior Project Manager) was my main point of contact.

How did you come to work with Endertech?

We were talking to three or four different companies, but I had the opportunity to go to Endertech’s office and meet the team in person. They had a good idea of what we wanted to accomplish without us having to fill in too many details, which other providers didn’t, so we decided to partner with their team.

How much have you invested with them?

We spent between $50,000–$200,000.

What is the status of this engagement?

The project took place from November 2019–April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Endertech’s solution has automated our transcription process in its entirety. The amount of time we’ve saved is enormous—tasks that previously took 13-14 hours to complete now take about two. It’s just amazing.

How did Endertech perform from a project management standpoint?

Cheyne was incredibly responsive. When we were in the beta phase of testing and something went wrong, we would reach out to him and feel confident he would reply within just a few minutes. He kept us well-updated during our weekly status meetings, providing all the information we needed to know about the current sprint and objectives. The whole process was extremely transparent; we knew what was going on at all times. 

What did you find most impressive about them?

Their responsiveness really stands out. The feeling of knowing what was going on with our investment at all times was unparalleled. Endertech kept up with the schedule and met every objective we set. 

Are there any areas they could improve?

I have no complaints. The whole process was great.

Do you have any advice for potential customers?

If you’re local, meet with Endertech in person. The face-to-face interaction makes a big difference as far as being able to communicate expectations.

BACKGROUND

Introduce your business and what you do there.

I am the owner of a company called Wigsalon.com, and we are the world’s first true click and pay e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

The biggest challenge was presenting our wig options in all of the possible colors they come in, so we worked with Endertech to migrate our website from Magento 1 to Magento 2 in order to address that challenge.

SOLUTION

What was the scope of their involvement?

Our initial site was set up improperly, so we didn’t have things like colors as possible configurations for products instead of attributes of the products themselves and reorganizing the backend architecture allowed us to upgrade most of our features in order to make them more user-friendly. They have also recently started to run AdWords for the site as well.

For the most part, we handled the design components of the project on our own. Their team handled the migration, as well as customizations for the website so that the site would fit our particular needs much better than just getting the out-of-the-box solution.

What is the team composition?

We primarily interacted with two lead members of their team, but there were at least four others working on the project in the background.

How did you come to work with Endertech?

I originally found them through a Google search. I had worked with a few other individuals before them, none of whom quite worked out, so when I started talks with the Endertech team I was really encouraged by their transparency and apparent competence.

How much have you invested with them?

The total project cost came to $50,000.

What is the status of this engagement?

We started working with them in November 2019, and we’ve launched a draft of the site, but we are continuing to fine-tune and upgrade it as we go.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have a lot of specific evidence so far, but we have seen a very reduced impact from the recent downturn so I’m confident that the site is working well for our customers, which means it’s working well for us.

We’ve had occasional issues, but anything we find they have fixed completely and immediately without fail. The fact that we’re doing ok in times like these is the best performance indicator I could have hoped for.

How did Endertech perform from a project management standpoint?

Their project manager made a huge difference in the success of our project. He was always available for us to talk to and to work through the various difficulties we were facing, which was really important in our ability to arrive at a final product that met all of our needs.

The timeline was a little bit delayed from what I had been targeting originally, but it was understandable given the scope of work that I requested. We primarily communicated with them via phone or in-person meetings throughout the work.

What did you find most impressive about them?

To a certain extent, programming is programming. As long as you have a legitimate organization, you’ll get the result you want in the end. However, their way of talking and treating the customer definitely stands out from the crowd. Their team made the project enjoyable to work on and helped us feel like partners rather than a strict contractual relationship.

Are there any areas they could improve?

I don’t know if there’s anything particular that they could have done differently. My only wish was that the project could have gone faster, but given their other clients and the circumstances, that isn’t really a realistic expectation.