Endertech

Introduce your business and what you do there.

I’m the owner of a music school.

What challenge were you trying to address with Endertech?

We just launched an online campus division where I can upload all the music and material that I use to teach my piano lessons. Teachers across the world are able to then download that material. Endertech provided customized programming to make the platform work.

What was the scope of their involvement?

Teachers can sign up and pay $40 a month in membership fees to access four books and 300 pictures. The second phase of my business is to add five more books. Teachers can sign up their students for an additional $5 and receive individual lesson reports.

As soon as teachers assign lessons, they can include pages of my materials in the assignment so they're easy for students to find. When all the pages have been digested, students can print out certificates; if they missed anything, the system will automatically let them know and not allow certification. This saves teachers a lot of time.

I provided all the text and the knowledge of the music and material, and Endertech did all the technical work. As I’m not a programmer, Endertech acted as a sounding board for my ideas. They continue to offer this service, as well as ongoing maintenance.

What is the team composition?

We regularly interacted with 4–5 people in our weekly meetings, but a few more resources worked under those folks. In total, they provided around 10–12 people.

How did you come to work with Endertech?

I found them online and interviewed a total of five companies before signing with Endertech.

How much have you invested with them?

The total cost was around $150,000.

What is the status of this engagement?

We worked together on the platform from August 2021–August 2022. While that engagement is over, they still provide occasional consulting and maintenance on the platform.

What evidence can you share that demonstrates the impact of the engagement? 

The number of users I see will be up to my marketing, but in terms of the product, people are testing it and enjoying its user-friendliness. Lessons typically take around 45 minutes to complete, and this tool saves teachers around 30% of that time.

If we have any problems, Endertech is quick to jump in and resolve them. They’re providing great customer service even after the launch. 

How did Endertech perform from a project management standpoint?

We had weekly or bi-weekly meetings with the team leads. Communication took place over Google Meet.  

What did you find most impressive about them?

They understood my business model and my philosophy. Additionally, their no-nonsense, no-drama approach worked well. In my opinion, it’s hard to establish normalcy with a vendor, but I was very fortunate that Endertech was levelheaded, earnest, sincere, and capable.

Are there any areas they could improve?

I’m not a programmer; they could have let me know a bit more about what to expect during the development. For example, we're currently in the testing phase and experiencing a few glitches. I feel like Endertech could have clued me in that it was normal to experience these problems.

Do you have any advice for potential customers?

They’re absolutely delightful. I certainly recommend them. 

Introduce your business and what you do there.

I’m an executive at a real estate company.

What challenge were you trying to address with Endertech?

We wanted a calibration tool to ensure we could produce the developments we put under contract from a manufacturing facility.

What was the scope of their involvement?

Endertech did custom software development for us. It started with an Excel model I built as an MVP, and from that, they architected the solution thoroughly. Once we agreed upon the framework of the software, we continued to the development phase, where we had touch points after each sprint.

Regarding technologies, they used Java and SQL

What is the team composition?

We worked with Rob (CTO), Cheyne (Senior Project Manager), and Arturo (Developer) throughout the process.

How did you come to work with Endertech?

We found them through a Google search. I talked to other companies, but we landed on Endertech because they seemed like the best solution for us.

How much money have you invested in this partnership?

For this project, we spent around $50,000 with them.

What is the status of this engagement?

We worked together from April–August 2022.

What evidence can you share that demonstrates the impact of the engagement?

The result was what I wanted, thanks to the closeness of their workflow — they positively covered my expectations.

How did Endertech perform from a project management standpoint?

Project management was thorough. They were also very involved and documented the whole process, which made it enjoyable. Regarding tools, we used Jira, emails, and Google Meet.

What did you find most impressive about them?

They engage well with small clients and startup companies, which was great for us because we felt we had their full attention — it’s hard to find a good company at their price point.

Are there any areas they could improve?

It would’ve been nice to have a working session on how the product would function in reality, but overall I can’t complain; they’ve approached everything in a detailed and methodical way.

Introduce your business and what you do there.

I’m the president and CEO of Entertainment Communications Network. We sit between advertising agencies and broadcast media to schedule the commercials people watch and listen to at media outlets, including TV stations and networks, and radio stations.

What challenge were you trying to address with Endertech?  

Our development team was maxed out and we needed additional resources.  Endertech provided us with additional custom software development.

What was the scope of their involvement?

The program is a proprietary database for advertising agencies and advertisers. We created it to track not only our Clients but the Advertisers/ Brands they represent with specific contacts, reporting, and billing requirements.  The program operates as a day-to-day tool for our operations and client services teams, syncing with multiple programs in production.

How did you come to work with Endertech?

After identifying 8–9 companies online, I spoke with Gabe (Founder & CEO). He had great communication skills and was able to frame things back to me even though he didn’t know much about advertising or my business.

Additionally, Endertech is local to us in Los Angeles. I had a long-term development team that has worked with me for nearly 20 years, but we needed additional resources with a team that could plug-in and hit the ground running.

How much have you invested with them?

We’ve spent around $40,000–$50,000.

What is the status of this engagement?

We’ve been working together since 2017. Right now, we’re working on enhancements and refinements.

What evidence can you share that demonstrates the impact of the engagement? 

I measure success by virtue of the fact that our team uses the software every day. We’re in production every day — scheduling clients’ ads with outlets — so there was a learning curve but it was successful.

How did Endertech perform from a project management standpoint?

One of the key tasks that Gabe performs with his team is the use of sprints. We walk them through what we’re asking for; they use software to track our requests. As they work through a 2-week sprint,  they contact us with any follow-up questions and then present what they’ve developed.

What did you find most impressive about them?

We're impressed by their communication skills and process.  They're methodical, and they have the ability to intuit and repeat back in their language:

Are there any areas they could improve?

I think they’ve got the work just right.

Do you have any advice for potential customers?

Put your team together first and ensure you’re crystal clear on your requirements. Afterward, bring Endertech in and begin the process.

Introduce your business and what you do there.

My business provides review materials for civil engineering license exams. In California, civil engineers are required to pass three tests, and I provide review courses that include lecture videos and quizzes. We also provide a question center where users can practice answering exam questions.

What challenge were you trying to address with Endertech?

I had an old website that was developed in 2013, and it looked old-fashioned. It was built on Moodle, an open-source platform that met my needs at that time, which was to create an MVP where we could produce courses. 

From there, I reached a point where I wanted to invest more money into the product. Specifically, I wanted to create a custom web app tailored for the engineering exams that my customers would take. It needed to have all the characteristics that I’d want if I were studying. To create this platform, I hired Endertech. 

What was the scope of their involvement?

Endertech has developed the front- and backend of my current website. They’ve added various features to it such as segmented videos that users can check off as they complete quizzes. There’s also a question bank where users can select questions to take on; these questions are representative of what they’ll see on the actual exam. 

Moreover, the current platform offers analytics such as how long a person has spent to answer a question, how long other people have taken to answer the same question, and how many of those people have provided the right answer. That way, our users can judge and see where they are when compared to other people. Apart from these, Endertech has developed automation features that simplify my workflow. 

At present, the team is helping me with SEO. For context, my website has already been ranking high even before this project. Our goal now is to keep it where it is. We don’t have to do a lot of additional tasks; we’re simply fine-tuning SEO components. 

What is the team composition?

I’ve worked with Gabriel (CEO) and Cheyne (Project Manager). Two developers have also worked on the project, including Arturo (Web Developer). From time to time, other people join the team. For instance, Rob (CTO) has helped us set up the website, transfer the old site to a new URL, and move the new site to the old URL. He also does server configuration. In total, we’ve worked with around six people from Endertech. 

How did you come to work with Endertech?

I found Endertech on Clutch, where they had some reviews. I liked that they were local since I liked to see their people and talk with them. Apart from them, I also reached out to 2–3 other teams. Ultimately, I felt the most comfortable with Endertech. 

How much have you invested with them?

We’ve invested around $120,000 so far. 

What is the status of this engagement?

We started working together in June 2019, and the engagement is ongoing. For context, we’ve launched the new website only around a month ago, and we’re planning to add more parts to it in the coming months and years. 

What evidence can you share that demonstrates the impact of the engagement? 

Every one of my students has commented on how they enjoy the new platform and how much more freedom it gives them. They also tell me about the things they want to see in the future. Overall, I’ve gotten great qualitative feedback.

How did Endertech perform from a project management standpoint?

To manage this project, Endertech has used Jira. Most of the time, we use emails to communicate. We’ve had biweekly sprint meetings during the development process. Our teams have phone calls as needed once per month or every couple of months. 

What did you find most impressive about them?

Endertech is highly attentive and asks the right questions. Their project manager is patient — I tend to change my mind often, and I run things by them to get their opinions on various things. They see my vision and provide inputs for improving or changing things. I do have to provide the bulk of project information for them to work on, but I like our communication in that sense. 

For comparison, the other teams I’ve looked into don’t seem to understand my vision or what I want. They don’t have the necessary expertise either. 

Are there any areas they could improve?

Over the last 6–8 months, some items have been done more slowly than I would’ve liked. 

To be fair, I understand that they have people coming in and going out. For instance, the original developer that worked on the website left on short notice. As a result, they had to scramble to find a new developer; they also had too many projects on their plate. 

Do you have any advice for potential customers?

Have a well-composed idea and be highly specific about the things that you want. Many people run into problems because they don’t provide ideas or details about how to do what they ask the developer to do. The development team might go ahead and do something they think is correct, but the client might also end up not liking it.  

In other words, it’s crucial for you as a client to be detailed in what you want. That way, Endertech can properly address your needs. The more specific you can get, the better the quality of their work will be. 

Introduce your business and what you do there.

I’m a managing member at Ashbury Systems, LLC, a business process organizing platform.

What challenge were you trying to address with Endertech?

We needed their custom software development expertise.

What was the scope of their involvement?

We’ve engaged Endertech to develop and design our platform from the ground up. Our platform is a software product that helps small businesses streamline their documentation and quality control processes. Endertech has integrated productivity tools into the platform, which allow users to track accomplished tasks.

What is the team composition?

Our main point of contact is Gabriel (Founder & CEO), and we also work with Endertech’s programmer and designer.

How did you come to work with Endertech?

Gabriel and I were both members of the same business association.

How much have you invested with them?

We’ve spent $213,000 so far.

What is the status of this engagement?

Our ongoing engagement with Endertech commenced in January 2019.

What evidence can you share that demonstrates the impact of the engagement?

We’ve been using the platform for two years now, and I can say that Endertech has provided us with the lucrative and proactive solutions that we’ve wanted from the start. 

The product has helped our staff manage their productivity effectively, which has, in turn, lessened our training time and costs. Endertech’s team has set up everything in a systematic manner in that all we need to do is navigate through the seamless platform.

How did Endertech perform from a project management standpoint?

We rely on Jira for project management. Endertech is a responsive team that values our insights and attends to our requests quickly. We can always rely on their team to address any issues that hinder the implementation process.

What did you find most impressive about them?

What stands out about Endertech is their welcoming culture and dedicated customer service — we trust that their team will always make the right decisions for us.

Are there any areas they could improve?

I can’t think of anything off the top of my head — Endertech has been an excellent provider to us.

Do you have any advice for potential customers?

Communicate your needs with transparency and honesty if you want them to deliver those in the most accurate way possible.

Introduce your business and what you do there.

I’m the digital marketing director of a wholesale manufacturer of plants and life goods. We sell to independent garden centers wholesale, and we also do e-commerce directly to consumers.

What challenge were you trying to address with Endertech?

We started a plant and life goods e-commerce back in 2020 when everyone was looking to update their home due to the COVID-19 pandemic. We were on a site that was a mix between WordPress and Magento 1, and we wanted to invest in a new platform and website.

What was the scope of their involvement?

Endertech developed a website with better availability, messaging, and a nicer-looking platform. They migrated everything to Magento 2 and also helped us to identify data that needed to be transferred. They advised us on what pages needed to be moved over and streamlined our online availability through marching our ERP with the new platform.

The site launched in December 2020, and we currently use them for ongoing development work.

What is the team composition?

We’ve been working directly with two people from their team; Gabe (CEO) and Sheila (Senior Developer).

How did you come to work with Endertech?

We researched for different agencies, processed an RFP, and decided on Endertech because they seemed to have the expertise and working style that we were looking for.

How much have you invested with them?

We’ve invested $150,000–$200,000 with them so far.

What is the status of this engagement?

We started working together in April 2020, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Our conversion rates have improved by 50%–70%. Our website traffic has also increased by 15% — those are two metrics that we’re looking at right now.

How did Endertech perform from a project management standpoint?

They’re good in terms of communication. We have weekly calls, and they’re always prepared. We strictly reach out to each other via email and phone calls. 

What did you find most impressive about them?

Their work style, communication, and Magento expertise are what distinguishes them from others.

Are there any areas they could improve?

I think they can dive deeper into specifications at the onset of the project to avoid missing any steps.

Any advice for potential customers?

Be thorough about the scope of the project to understand it and make sure that every detail is covered.

Introduce your business and what you do there.

I’m the COO of Today’s Patio. We’re a retailer of high-end and designer outdoor furniture and accessories.

What challenge were you trying to address with Endertech?

We wanted to integrate our website with STORIS, the point of sale system we use. There’s a feature called eBridge for integration, and we needed a partner to help us implement it.

What was the scope of their involvement?

Endertech researched WooCommerce, the platform that our website is built on, and how to do the integration that we needed. They developed a middleware, which is a piece of software that acts as a translator between the two systems.

This software is an API structure to help WooCommerce and STORIS communicate with each other, transferring information like inventory, sales records, and notification of completed sales. It takes the information from each system and translates it into understandable language for the other.

What is the team composition?

Gabriel (Founder & CEO) and Willem (Lead Backend Developer) were our main contacts. In the beginning, we had some interaction with another person regarding writing up the project map.

How did you come to work with Endertech?

Endertech was highly recommended by STORIS. After a few phone calls with them to discuss the project, I was impressed and felt comfortable hiring them. They were extremely organized and offered a fair price.

How much have you invested with them?

We spent around $30,000.

What is the status of this engagement?

We worked together from September 2020–February 2021.  Now, Endertech provides support to us whenever an issue pops up.

What evidence can you share that demonstrates the impact of the engagement? 

The integration was launched in February. The software worked as intended, and it has been transmitting information between the website and STORIS. The impact on our staff was huge — we eliminated several manual processes. 

Thanks to the integration, managing inventory of more than 8,000 SKUs, processing order entries, notifying when shopping cart orders are completed, and other tasks are now automated. Our staff can now focus on helping people rather than managing the website. The product had high quality. It was exactly what we needed and more than what we expected. 

How did Endertech perform from a project management standpoint?

Endertech’s project management was great. They came up with a plan of attack and stuck to the script. They kept us apprised of updates, challenges, struggles, and hurdles, and they offered constant communication and transparency.

They thoroughly researched any issue that arose to find a solution. However, there were some delays on both sides, causing the project to take slightly longer than expected. 

What did you find most impressive about them?

Endertech was honest and straightforward. Honesty is extremely important to me; I need the truth, good or bad, to help me make better decisions. The team gave me that from the start. For example, they let us know that they hadn’t done a WooCommerce integration before and that they needed to research it and figure it out. They made plans and adjusted them when necessary throughout the entire project.

Are there any areas they could improve?

Endertech’s pricing could be lower, but it was definitely well worth the service and product.

Do you have any advice for potential customers?

Work as hard for them as they will for you. Follow through on your side to deliver everything they need. The quicker and more thorough you are, the more efficiently Endertech can work for you.

Introduce your business and what you do there.

I’m the owner of an art house and design studio, and we’ve been in operation for 20 years.

What challenge were you trying to address with Endertech?

We started our business by doing tradeshows. As the internet evolved and websites became platforms for commerce, we invested in a website.

We had an existing website, but its style was outdated. We realized that we needed a foundational website that would be solid and professional. 

What was the scope of their involvement?

We hired Endertech to build our website on Magento 1, and that is what started our business relationship with them about 11 years ago. They provided comprehensive web services, from designing the site to actually building it. 

We worked very collaboratively on building the site. I had an idea of what I wanted, but it took their expertise to unfold what was in my mind and turn that idea into a reality.

Their team presented us with a functional website that is the backbone of what we have today. Last year, we upgraded to Magento 2. They’re currently helping me build a new company.

What is the team composition?

When we initiated the partnership, I believe we worked with just about every member of their team at the time. About 6–7 people were involved. 

My main contact is Gabe (CEO). Then, I also work with Jonathan (E-Commerce Project Manager).

How did you come to work with Endertech?

I wanted to hire someone who was based in California so that I could meet with them in-person. When I was looking for local web developers, Endertech appeared in my search.

What is the status of this engagement?

Our work together began around 2010. It took about 8–10 months to launch the initial website.

What evidence can you share that demonstrates the impact of the engagement?

In terms of statistics, we’ve seen a dramatic increase. We’re known in the home furnishings industry for having a high-end website. We created the website with Endertech early enough for the payoff to be successful.

How did Endertech perform from a project management standpoint?

I’d give them a 10/10. We typically communicate via email and phone calls.

What did you find most impressive about them?

Endertech’s team is very solid. They’ve been together for a long time. I’ve worked with the same people over the last 5–6 years. There is an ease of communication — they know I need to keep it human, so we’re able to communicate with each other on a very easy basis. I also trust them.

Are there any areas they could improve?

In my regard, I don’t think so. Their service is what they provide. They are very easy to work with, and they’re clear about what their objectives and capabilities are. I’m very pleased in that sense.

Introduce your business and what you do there.

I work at Cal State Northridge’s Career Center where I am the project manager for an online career development program called CareerLink. 

What challenge were you trying to address with Endertech?

Our career development website had a web presence that was somewhat outdated in appearance, structure, and presentation of content. We were using a Ruby on Rails framework, and we were eager to move in a direction that provided university staff with more independence and flexibility when managing and growing the website.

There was a tremendous amount of data that needed to appear in an organized fashion on the backend while appearing simple and seamless on the front-end. We were also looking to design our website in a way that better reflected the purpose of our career development program and incorporate the latest web technology. Once the website redesign was complete, we needed someone to host and maintain the site and also be available to resolve any accessibility and technical issues. 

What was the scope of their involvement?

Endertech made design suggestions based on the desired look and feel of each website section, the types of content that needed to be integrated, and the function and features that needed to be developed or replicated from our previous website. Endertech developed wireframes based on our discussions and implemented the agreed-upon designs. 

Endertech recommended a Drupal platform for this data-heavy project. They imported large amounts of data into the Drupal CMS and structured the content in a way that made it easy to manage the content on the backend. They developed three browse features and a sitewide search, making content easy to find on the frontend of the site. Endertech embedded an interest assessment into the site using an API and connected the website to the university’s secure authentication system with single sign-on capabilities. They also developed a cloned staging website, which made it possible for the Career Center staff to review the product as it was being developed.  

For the past two years, Endertech has been hosting this website and resolving technical issues. Their most recent work was resolving various accessibility issues that were brought to our attention by CSUN’s Universal Design Center who conducted accessibility and usability tests across various browsers for our website. We received a report documenting the accessibility problems, and Endertech reviewed the report and provided cost and timeframe estimates. Endertech resolved these issues in phases over the last two years.

What is the team composition?

During the design phase, Endertech’s team consisted of a creative director/project manager and a designer. At times, a backend developer was brought in to add insight and address concerns.

During the development phase, the team involved a creative director/project manager and backend developer with a hosting specialist brought in at times. 

What is the status of this engagement?

The redesigned website launched in 2018, and we continue to utilize Endertech’s services to host the website and address upkeep, maintenance, and technical issues as need. 

What evidence can you share that demonstrates the impact of the engagement? 

Endertech developed a highly beneficial, cost-effective, easy-to-use, interactive website with a responsive design that supports our team’s needs. As a result, more students have engaged with our website than ever before, and we have received glowing feedback on the new website. Drupal, their CMS recommendation, has proven to be effective and has addressed most of our needs so far.

How did Endertech perform from a project management standpoint?

The design phase took longer than expected, but, looking back, I think that our original timeline was unrealistic given the large scope of the project. When making changes to the launch date, the key players came together to review the project scope, discuss what still needed to be done, and agreed to a new launch timeline.

Between the design phase and the development phase, our main point of contact with Endertech, the project manager, left the company, and we were assigned a new project manager, who we had little experience with. This was anxiety-provoking at the time, but I’m glad this change happened as I am thrilled with Juan (Creative Director), who I am working with today.

Also, having access to Jira has been very helpful. I use Jira to see the progress of specific issues and know when issues are ready for us to test on the staging and live websites. 

What did you find most impressive about them?

Endertech’s superb personnel is impressive. Juan, the person I am in routine contact with, is attentive to our needs, easy to communicate with, and transparent. Working in higher education, this is exactly what we were looking for. When issues do arise, he is sincere in resolving them in a reasonable timeframe and manner.

Are there any areas they could improve?

Unexpected costs can arise, and this can be challenging for a company that is on a fixed budget. 

Do you have any advice for potential customers?

Ask a lot of questions upfront so that you have a good understanding of how Endertech operates. When Endertech provides you with project estimates, ask them if it includes project management costs and deployment time. If you ask those questions upfront, this will provide you better clarity as a client.

Introduce your business and what you do there.

I’m the operations manager of a consulting firm, California New Business Bureau.

What challenge were you trying to address with Endertech?

We were old school and dealt mostly with paper files. We didn’t utilize a network or online system to host our documents. We contacted Endertech to come up with an application that would allow us to become a paperless company. The goal was to make our operations more efficient and provide better customer service.

What was the scope of their involvement?

Endertech created a custom application that allowed us to access our files and documents. Their team built a cloud for us. They initially created an application that involved simple data inputs. Their team evolved that system into our network. The network allows us to download all of our documents. Our three satellite offices can access this network too, which allows us to communicate and obtain required documents. They’re currently working out any glitches.

What is the team composition?

We work with about 2–3 people from Endertech. 

How did you come to work with Endertech?

I found them through a web search. Based on their reviews, we decided to call them. We gave them a summary of our goals, and they came back with an idea to help us. 

How much have you invested with them?

So far, we’ve spent about $32,500 on their services.

What is the status of this engagement?

We started the relationship in October 2017, and it’s ongoing. This will be a long-term partnership.

What evidence can you share that demonstrates the impact of the engagement? 

Our goal was to make our operations department more efficient by getting away from thousands of files. We obtained that goal. Their solutions made our jobs easier and more efficient. Endertech’s solutions allow us to access documents on demand. When clients call, we search their business name and know exactly what’s going on with their case.

How did Endertech perform from a project management standpoint?

Their team easily facilitates everything for us. It’s been wonderful. When I have a question, they're quick to answer. Their team assists us with everything we may need.

What did you find most impressive about them?

Endertech understood our vision and deployed exactly what we needed. They made materials more accessible, which made us more efficient. Their team’s attentive to our needs.

Are there any areas they could improve?

No, I’m satisfied. We’re a happy customer.

Do you have any advice for potential customers?

We were clear about our needs, which Endertech satisfied. Communicate your needs well so Endertech can meet them.