ENDERTECH

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and creator of Finding Meili, a platform where guests can find accommodation. Ours is a curated platform where users can discover professionally managed destination and vacation rentals, such as resort residences. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ENDERTECH?

I hired them for web development services. 

SOLUTION

What was the scope of their involvement?

ENDERTECH has designed and developed our custom website and now manages our server and website updates. Initially, we had a meeting for me to explain what we were looking for. Then, we went through a design phase where ENDERTECH set up a team. We worked together during this phase; I provided examples of what I was hoping for. 

From there, the team went into the development phase. ENDERTECH has recently finished the site’s development, and we’re in the process of launching the platform. Currently, the team is maintaining the website. 

ENDERTECH has developed a consumer page for the website with e-commerce capabilities. They’ve also included a feature where users get a code when they book an approved unit and can make a test payment. Once we approve the listing, the user gets charged. 

Ours is a subscription-based website, so ENDERTECH has built the required features. There's also a free tier of the website, and users can only unlock the full features through a subscription. Either way, the site requires a login. The ENDERTECH team has also included Google search and a chatbox where users can email each other on the site. 

The ENDERTECH team has built the front- and backend of the website. On the backend, there’s an admin side where I can manage the site by creating, loading, and updating listings. 

What is the team composition?

We’ve worked with Cheyne (COO & Senior Project Manager), Michelle (Project Manager), and Arturo (Developer); the latter has done all the coding of the website. Linnéa (Graphic & Web Designer) has also worked on the project, though we haven’t interacted with her. We recently met Rob (VP & CTO), who will maintain our site and server.

How did you come to work with ENDERTECH?

I found them through a Google search. I had been speaking to a handful of other options when I found ENDERTECH through a random search that led to a rating site for companies in Los Angeles. I reached out to them for a quote and a sense of how working with the team would work. We had an initial meeting, but I was still considering two options. 

During our second meeting, ENDERTECH showed me what they could produce regarding the design. The team stood out because they were on point with everything. I chose them because they were on schedule and a great group. 

How much have you invested with them?

We’ve spent a little over $70,000. 

What is the status of this engagement?

The design and development phases lasted from October 2022–July 2023, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The site is incredible — I’m surprised it’s mine. The quality of ENDERTECH’s work is phenomenal. Before finding them, I had spoken to other providers who weren’t even comparable. Not only does the site’s front- and backend work well, but ENDERTECH’S communication and perfectionism are excellent. 

The team has done everything exactly how I was hoping for. They’ve delivered a platform that looks and functions exactly how I wanted, bringing my vision to life. Moreover, ENDERTECH’S design skills are incredible. Overall, I trust the team’s decision-making and how they work. 

Additionally, the team they’ve set up is amazing; I couldn’t have asked for something better. While I can maintain the website and create listings how I want, Arturo, Michelle, and Cheyne are there if I need to update or add anything; I’m constantly communicating with them. Meanwhile, Rob is working in the background, fixing anything that goes wrong. Overall, the project wouldn’t have happened the way it has without any member of the team — everyone is important.

How did ENDERTECH perform from a project management standpoint?

They’ve given me estimates of how much time each phase would take and have been on schedule with everything. ENDERTECH delivers on time and within budget.

The team was upfront about every aspect of project management. Going into this project, I knew nothing about website design and development, and ENDERTECH has been clear and concise about what they’ve done and each step of the process. They’ve also been very clear about the cost of anything I’ve wanted to add to the site. Still, they’ve been able to include most of my requests within the budget. 

Additionally, ENDERTECH’S communication is incredible. We use Google Meet for our meetings, where they share the screen and provide me with updates. During design and development, we had meetings at two-week intervals to ensure the project was going in the right direction. The team got my feedback in these meetings, and we reviewed anything I wanted in the next meeting.

For project management, the team has provided me with an Agile board where I can see everything they’re doing from top to bottom. 

What did you find most impressive about them?

ENDERTECH is great to work with and understands the assignment. They’ve gotten to know me and my platform and are as invested n the project as I am. The team wants the platform to be successful, which is the best feeling for a new company. 

Moreover, working with them is fun; they feel like part of my team rather than an outsourced company. ENDERTECH has taken ownership of the project, which is hard to come by. Cheyne, Arturo, and Michelle have been incredible, and everything from communication to design to development has been perfect every step of the way. 

The way Cheyne has brought the team together is exceptional. I couldn’t have worked better with any other team, and the four individuals I work with couldn’t have done a better job — they’re a dream team. 

Are there any areas they could improve?

It’s hard to think about anything they could improve — they’re so professional. 

Do you have any advice for potential customers?

Pick ENDERTECH! I had been looking for a partner for a year before finding ENDERTECH, and by the time I did, I had collected many examples of what I wanted. Therefore, provide as much detail as possible about your needs. 

Initially, I made sure to be clear about everything I wanted so that I could get ENDERTECH’s feedback, and they’ve done a fantastic job providing what I’ve asked for. ENDERTECH is willing to listen to me. At the same time, they’re open about which of my requests they can complete within my budget, so communication is key. Going off that, the team has been the brains behind everything.

BACKGROUND

Please describe your company and your position there.

I am AVP Marketing for a math learning center franchise. I manage consumer marketing projects and was especially involved in the launch of our new website last year and subsequent updates.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Endertech, and what were your goals?

Our company has been using Endertech to update our main US website and create additional websites in other countries. We have a developer team in house however they aren't as well versed in this type of project. We often have updates based on added features needed nationally or changing needs of our franchisees. We had launched a new website with another vendor but needed Endertech to help UAT and troubleshoot issues with that build.

SOLUTION

How did you select this vendor and what were the deciding factors?

We've been using this vendor for a long time - well before I started at the company over 5 years ago.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have weekly meetings with their developer and project manager to discuss priorities. Updates are constantly made each week.

How many people from the vendor's team worked with you, and what were their positions?

We mainly work directly with their developer as we have for years. Sometimes a project manager is involved but the developer is extremely organized and on top of our priorities.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I can tell that the team is extremely detail oriented especially after experiencing their help with our botched website. I keep finding errors in the work of another development team and asked Endertech to help UAT. They found many more errors that other team had not found. Additionally, when they took over the site they were able to fix issues faster than the other team had said it would take. When projects are sent to us in staging, it's very rare to find any issues as it's well vetted before it comes to us.

Describe their project management style, including communication tools and timeliness.

We have weekly meetings with their developer to discuss priorities.

What did you find most impressive or unique about this company?

They are detail-oriented, get things done right the first time and, when we ask for new features, they think of the implications of those requests and how they may impact other parts of the build and anticipate and offer solutions to problems before they start.

Are there any areas for improvement or something they could have done differently?

No. I don't believe they have a design team so we haven't leveraged their skills in that area and have covered that internally with our creative team and external web design skills would be a nice to have but if looking for solid development skills, they have been great.

BACKGROUND

Introduce your business and what you do there.

I’m the principal of MaxQ Analytics, an institutional investment analytics platform that provides advanced analytics, cash flow management tools, and portfolio allocation tools to institutional investors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

We didn’t have a frontend portal in our system. When our clients logged in, they would log in to the data analytics platform that we run on a separate server, which would then pull up the specific analytics they’re looking for. After they get what they need, our clients simply shut it down. I needed a company that could help us increase user engagement beyond only utilizing our system only when it's absolutely needed.

SOLUTION

What was the scope of their involvement?

I hired Endertech to build a frontend portal that allows our clients to log in and interact with our system. The portal has features such as streaming market data, educational resources, an economic calendar, and some additional event calendars of upcoming events for investors that aim to increase user engagement. The technologies they used included HTML, JavaScript, and React. There were also some SQL database integrations for some APIs to pull in data from specific vendors that we have piping data into our servers.

We finished the project officially about a week ago, but we’re planning on doing some more things with Endertech in the future. They’ll also be handling maintenance on an as-needed basis.

What is the team composition?

We’ve worked with five people from Endertech, including two project managers, two core developers, and an integration specialist.

How did you come to work with Endertech?

I actually found them on Clutch after browsing and looking for positive reviews. We needed a professional solution that was secure, reliable, and had all the elements that we needed. We chose Endertech because we felt they had the expertise to bring this project to fruition.

How much have you invested with them?

We’ve spent just under $40,000 for the base system.

What is the status of this engagement?

We started working together in August 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our real measure of success is going to be how often the users are logging in because if they're logging in, they find the system useful. So the more often we see people log in, the more we'll start to get a basis of how successful it is. I haven't officially launched it to the other clients yet — I only have one client on the system right now just to make sure everything is working well. But I can definitely say that visually and operationally, I'm very pleased with the outcome, and I think my clients will be as well.

How did Endertech perform from a project management standpoint?

Endertech has performed well in terms of project management. They’re incredibly thorough. They listened to all of our feedback throughout the development process and were able to quickly understand what we wanted to achieve. They have a project management system in place that notes every detail and every section of the portal, the functionality we’re looking for, what the developers have already worked on, what code has been written, and where we are in the process.

They’re also spot-on with scheduling and meeting deadlines. They’ve done an excellent job in scheduling meetings two weeks apart, and sending out immediate meeting requests. During that two-week period, the developers would do the work, and we would see the work on our calendar. We did go a little over budget because there of some of the things that I asked for, but in the initial development phases, everything was spot on, so there were no cost overruns.

We typically communicate through Google Meet.

What did you find most impressive about them?

Endertech was the only company that we talked to that consumed everything, put an outline into play, and gave us a cost analysis that was in the ballpark of where we thought it would be. When signing into Endertech, I saw that they were staffed with many developers with many different backgrounds and capabilities, which told me that they were fully capable of providing us with all the help we needed. 

Aside from that, they have an outstanding staff. The owner is fantastic — he reached out and was the first one to welcome us aboard and explain the process, who they were, and their background. They're a very engaged organization in assuring that us that they're going to do this the right way and that we're not going to be stuck with a product that we did not want.

Are there any areas they could improve?

There were some liberties Endertech took on the design side of things because when we gave them the scope of work, we were more focused on the content and the usability rather than the visual aspects of the portal. So if anything, the only area that we could have done a better job in was the design phase. We should have met about the layout, the color scheme, logos, and the overall look and feel. But in the grand scheme of things, this was a very minimal issue, and we're still incredibly happy with the outcome.

Do you have any advice for potential customers?

Make sure to come in with a game plan because the more information you can provide upfront, the less guesswork there will be in the process.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a company providing technology solutions and services for arts and culture organizations such as theaters, opera houses, symphony orchestras, and performing arts centers. Our two main products are a mobile application and a digital program booking service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

We needed help with our digital program booking service. We launched our product around December 2021, and although it worked fine, it wasn’t where we wanted it to be. Therefore, we reached out to Endertech to help us out.

SOLUTION

What was the scope of their involvement?

Endertech helped us rebuild our digital program booking product. Our clients use our product to build out their digital program books, add pictures and content, edit those programs, and publish them.

We decided to redevelop this product from scratch, so the project included frontend development, backend development, and API integrations. Part of the project also included migrating all the data from our older system into the new one.

As for the technology stack, we used React on the frontend, Next.js on the backend, AWS Lambda as the cloud-based API, MySQL for the database, and React Admin as a framework. Although most of Endertech’s work was around development, they initially collaborated with us on the design part. I shared with them the design work we already had, and they did revisions on top of that.

What is the team composition?

We worked with Brian (Senior Developer) and a project manager; Brian was our main point of contact. Additionally, their CEO was involved in the software architecture part initially.

How did you come to work with Endertech?

We found them online while looking for React Admin developers. During this research, I found an article that Endertech had written about this framework, so I knew that they had the experience we needed. I reached out to them, and they came back with a proposal for a product relaunch.

How much have you invested with them?

We spent $60,000.

What is the status of this engagement?

Although I reached out to them in January 2022, our project started in April 2022. Endertech delivered their part of the project in September 2022, and the product was launched in December 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Endertech was able to take our existing product and rebuild it by applying all of the lessons we had learned thus far. After its relaunch, the feedback on our product has been very positive, and I’m very happy with the results. Ultimately, we were able to launch the product we had originally envisioned.

How did Endertech perform from a project management standpoint?

Endertech was able to give us a fixed-quote price, which was very nice. They also stuck to their timelines, and any delays were on our side. Although a project manager was involved, working directly with the developer made things much easier.

Brian was great to work with, and his communication was good. We had weekly Zoom meetings, and we also communicated via Slack messages or emails as necessary. I know that they used Jira on their end, but we didn’t have exposure to their project management tools.

What did you find most impressive about them?

I really appreciated the fact that Endertech worked in our same time zone because it made our collaboration very easy. Additionally, they were well-versed and proficient in the technologies we used, and our workflow was very streamlined.

Are there any areas they could improve?

I can’t think of any particular area in which Endertech could have improved; I got good value for the money.

Do you have any advice for potential customers?

Start the partnership with a small project to get to know each other and build trust.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a music school.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

We just launched an online campus division where I can upload all the music and material that I use to teach my piano lessons. Teachers across the world are able to then download that material. Endertech provided customized programming to make the platform work.

SOLUTION

What was the scope of their involvement?

Teachers can sign up and pay $40 a month in membership fees to access four books and 300 pictures. The second phase of my business is to add five more books. Teachers can sign up their students for an additional $5 and receive individual lesson reports.

As soon as teachers assign lessons, they can include pages of my materials in the assignment so they're easy for students to find. When all the pages have been digested, students can print out certificates; if they missed anything, the system will automatically let them know and not allow certification. This saves teachers a lot of time.

I provided all the text and the knowledge of the music and material, and Endertech did all the technical work. As I’m not a programmer, Endertech acted as a sounding board for my ideas. They continue to offer this service, as well as ongoing maintenance.

What is the team composition?

We regularly interacted with 4–5 people in our weekly meetings, but a few more resources worked under those folks. In total, they provided around 10–12 people.

How did you come to work with Endertech?

I found them online and interviewed a total of five companies before signing with Endertech.

How much have you invested with them?

The total cost was around $150,000.

What is the status of this engagement?

We worked together on the platform from August 2021–August 2022. While that engagement is over, they still provide occasional consulting and maintenance on the platform.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The number of users I see will be up to my marketing, but in terms of the product, people are testing it and enjoying its user-friendliness. Lessons typically take around 45 minutes to complete, and this tool saves teachers around 30% of that time.

If we have any problems, Endertech is quick to jump in and resolve them. They’re providing great customer service even after the launch. 

How did Endertech perform from a project management standpoint?

We had weekly or bi-weekly meetings with the team leads. Communication took place over Google Meet.  

What did you find most impressive about them?

They understood my business model and my philosophy. Additionally, their no-nonsense, no-drama approach worked well. In my opinion, it’s hard to establish normalcy with a vendor, but I was very fortunate that Endertech was levelheaded, earnest, sincere, and capable.

Are there any areas they could improve?

I’m not a programmer; they could have let me know a bit more about what to expect during the development. For example, we're currently in the testing phase and experiencing a few glitches. I feel like Endertech could have clued me in that it was normal to experience these problems.

Do you have any advice for potential customers?

They’re absolutely delightful. I certainly recommend them. 

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a real estate company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

We wanted a calibration tool to ensure we could produce the developments we put under contract from a manufacturing facility.

SOLUTION

What was the scope of their involvement?

Endertech did custom software development for us. It started with an Excel model I built as an MVP, and from that, they architected the solution thoroughly. Once we agreed upon the framework of the software, we continued to the development phase, where we had touch points after each sprint.

Regarding technologies, they used Java and SQL

What is the team composition?

We worked with Rob (CTO), Cheyne (Senior Project Manager), and Arturo (Developer) throughout the process.

How did you come to work with Endertech?

We found them through a Google search. I talked to other companies, but we landed on Endertech because they seemed like the best solution for us.

How much money have you invested in this partnership?

For this project, we spent around $50,000 with them.

What is the status of this engagement?

We worked together from April–August 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The result was what I wanted, thanks to the closeness of their workflow — they positively covered my expectations.

How did Endertech perform from a project management standpoint?

Project management was thorough. They were also very involved and documented the whole process, which made it enjoyable. Regarding tools, we used Jira, emails, and Google Meet.

What did you find most impressive about them?

They engage well with small clients and startup companies, which was great for us because we felt we had their full attention — it’s hard to find a good company at their price point.

Are there any areas they could improve?

It would’ve been nice to have a working session on how the product would function in reality, but overall I can’t complain; they’ve approached everything in a detailed and methodical way.

BACKGROUND

Introduce your business and what you do there.

I’m the president and CEO of Entertainment Communications Network. We sit between advertising agencies and broadcast media to schedule the commercials people watch and listen to at media outlets, including TV stations and networks, and radio stations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?  

Our development team was maxed out and we needed additional resources.  Endertech provided us with additional custom software development.

SOLUTION

What was the scope of their involvement?

The program is a proprietary database for advertising agencies and advertisers. We created it to track not only our Clients but the Advertisers/ Brands they represent with specific contacts, reporting, and billing requirements.  The program operates as a day-to-day tool for our operations and client services teams, syncing with multiple programs in production.

How did you come to work with Endertech?

After identifying 8–9 companies online, I spoke with Gabe (Founder & CEO). He had great communication skills and was able to frame things back to me even though he didn’t know much about advertising or my business.

Additionally, Endertech is local to us in Los Angeles. I had a long-term development team that has worked with me for nearly 20 years, but we needed additional resources with a team that could plug-in and hit the ground running.

How much have you invested with them?

We’ve spent around $40,000–$50,000.

What is the status of this engagement?

We’ve been working together since 2017. Right now, we’re working on enhancements and refinements.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I measure success by virtue of the fact that our team uses the software every day. We’re in production every day — scheduling clients’ ads with outlets — so there was a learning curve but it was successful.

How did Endertech perform from a project management standpoint?

One of the key tasks that Gabe performs with his team is the use of sprints. We walk them through what we’re asking for; they use software to track our requests. As they work through a 2-week sprint,  they contact us with any follow-up questions and then present what they’ve developed.

What did you find most impressive about them?

We're impressed by their communication skills and process.  They're methodical, and they have the ability to intuit and repeat back in their language:

Are there any areas they could improve?

I think they’ve got the work just right.

Do you have any advice for potential customers?

Put your team together first and ensure you’re crystal clear on your requirements. Afterward, bring Endertech in and begin the process.

BACKGROUND

Introduce your business and what you do there.

My business provides review materials for civil engineering license exams. In California, civil engineers are required to pass three tests, and I provide review courses that include lecture videos and quizzes. We also provide a question center where users can practice answering exam questions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

I had an old website that was developed in 2013, and it looked old-fashioned. It was built on Moodle, an open-source platform that met my needs at that time, which was to create an MVP where we could produce courses. 

From there, I reached a point where I wanted to invest more money into the product. Specifically, I wanted to create a custom web app tailored for the engineering exams that my customers would take. It needed to have all the characteristics that I’d want if I were studying. To create this platform, I hired Endertech. 

SOLUTION

What was the scope of their involvement?

Endertech has developed the front- and backend of my current website. They’ve added various features to it such as segmented videos that users can check off as they complete quizzes. There’s also a question bank where users can select questions to take on; these questions are representative of what they’ll see on the actual exam. 

Moreover, the current platform offers analytics such as how long a person has spent to answer a question, how long other people have taken to answer the same question, and how many of those people have provided the right answer. That way, our users can judge and see where they are when compared to other people. Apart from these, Endertech has developed automation features that simplify my workflow. 

At present, the team is helping me with SEO. For context, my website has already been ranking high even before this project. Our goal now is to keep it where it is. We don’t have to do a lot of additional tasks; we’re simply fine-tuning SEO components. 

What is the team composition?

I’ve worked with Gabriel (CEO) and Cheyne (Project Manager). Two developers have also worked on the project, including Arturo (Web Developer). From time to time, other people join the team. For instance, Rob (CTO) has helped us set up the website, transfer the old site to a new URL, and move the new site to the old URL. He also does server configuration. In total, we’ve worked with around six people from Endertech. 

How did you come to work with Endertech?

I found Endertech on Clutch, where they had some reviews. I liked that they were local since I liked to see their people and talk with them. Apart from them, I also reached out to 2–3 other teams. Ultimately, I felt the most comfortable with Endertech. 

How much have you invested with them?

We’ve invested around $120,000 so far. 

What is the status of this engagement?

We started working together in June 2019, and the engagement is ongoing. For context, we’ve launched the new website only around a month ago, and we’re planning to add more parts to it in the coming months and years. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Every one of my students has commented on how they enjoy the new platform and how much more freedom it gives them. They also tell me about the things they want to see in the future. Overall, I’ve gotten great qualitative feedback.

How did Endertech perform from a project management standpoint?

To manage this project, Endertech has used Jira. Most of the time, we use emails to communicate. We’ve had biweekly sprint meetings during the development process. Our teams have phone calls as needed once per month or every couple of months. 

What did you find most impressive about them?

Endertech is highly attentive and asks the right questions. Their project manager is patient — I tend to change my mind often, and I run things by them to get their opinions on various things. They see my vision and provide inputs for improving or changing things. I do have to provide the bulk of project information for them to work on, but I like our communication in that sense. 

For comparison, the other teams I’ve looked into don’t seem to understand my vision or what I want. They don’t have the necessary expertise either. 

Are there any areas they could improve?

Over the last 6–8 months, some items have been done more slowly than I would’ve liked. 

To be fair, I understand that they have people coming in and going out. For instance, the original developer that worked on the website left on short notice. As a result, they had to scramble to find a new developer; they also had too many projects on their plate. 

Do you have any advice for potential customers?

Have a well-composed idea and be highly specific about the things that you want. Many people run into problems because they don’t provide ideas or details about how to do what they ask the developer to do. The development team might go ahead and do something they think is correct, but the client might also end up not liking it.  

In other words, it’s crucial for you as a client to be detailed in what you want. That way, Endertech can properly address your needs. The more specific you can get, the better the quality of their work will be. 

BACKGROUND

Introduce your business and what you do there.

I’m a managing member at Ashbury Systems, LLC, a business process organizing platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

We needed their custom software development expertise.

SOLUTION

What was the scope of their involvement?

We’ve engaged Endertech to develop and design our platform from the ground up. Our platform is a software product that helps small businesses streamline their documentation and quality control processes. Endertech has integrated productivity tools into the platform, which allow users to track accomplished tasks.

What is the team composition?

Our main point of contact is Gabriel (Founder & CEO), and we also work with Endertech’s programmer and designer.

How did you come to work with Endertech?

Gabriel and I were both members of the same business association.

How much have you invested with them?

We’ve spent $213,000 so far.

What is the status of this engagement?

Our ongoing engagement with Endertech commenced in January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been using the platform for two years now, and I can say that Endertech has provided us with the lucrative and proactive solutions that we’ve wanted from the start. 

The product has helped our staff manage their productivity effectively, which has, in turn, lessened our training time and costs. Endertech’s team has set up everything in a systematic manner in that all we need to do is navigate through the seamless platform.

How did Endertech perform from a project management standpoint?

We rely on Jira for project management. Endertech is a responsive team that values our insights and attends to our requests quickly. We can always rely on their team to address any issues that hinder the implementation process.

What did you find most impressive about them?

What stands out about Endertech is their welcoming culture and dedicated customer service — we trust that their team will always make the right decisions for us.

Are there any areas they could improve?

I can’t think of anything off the top of my head — Endertech has been an excellent provider to us.

Do you have any advice for potential customers?

Communicate your needs with transparency and honesty if you want them to deliver those in the most accurate way possible.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing director of a wholesale manufacturer of plants and life goods. We sell to independent garden centers wholesale, and we also do e-commerce directly to consumers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Endertech?

We started a plant and life goods e-commerce back in 2020 when everyone was looking to update their home due to the COVID-19 pandemic. We were on a site that was a mix between WordPress and Magento 1, and we wanted to invest in a new platform and website.

SOLUTION

What was the scope of their involvement?

Endertech developed a website with better availability, messaging, and a nicer-looking platform. They migrated everything to Magento 2 and also helped us to identify data that needed to be transferred. They advised us on what pages needed to be moved over and streamlined our online availability through marching our ERP with the new platform.

The site launched in December 2020, and we currently use them for ongoing development work.

What is the team composition?

We’ve been working directly with two people from their team; Gabe (CEO) and Sheila (Senior Developer).

How did you come to work with Endertech?

We researched for different agencies, processed an RFP, and decided on Endertech because they seemed to have the expertise and working style that we were looking for.

How much have you invested with them?

We’ve invested $150,000–$200,000 with them so far.

What is the status of this engagement?

We started working together in April 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our conversion rates have improved by 50%–70%. Our website traffic has also increased by 15% — those are two metrics that we’re looking at right now.

How did Endertech perform from a project management standpoint?

They’re good in terms of communication. We have weekly calls, and they’re always prepared. We strictly reach out to each other via email and phone calls. 

What did you find most impressive about them?

Their work style, communication, and Magento expertise are what distinguishes them from others.

Are there any areas they could improve?

I think they can dive deeper into specifications at the onset of the project to avoid missing any steps.

Any advice for potential customers?

Be thorough about the scope of the project to understand it and make sure that every detail is covered.