Empat

BACKGROUND

Please describe your company and position.

I am the Co-founder & CEO of POSY

Describe what your company does in a single sentence.

Mobile app for second hand furniture and home appliance at reasonable price

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Develop prototype
• Admin dashboard creation
• Application development and make it live

SOLUTION

How did you find Empat?

Referral

Why did you select Empat over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Other

How many teammates from Empat were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We started with Discovery Stage where we have our main next steps: 

1. Creating project mind map 
2. Creating wireframes. 
3. Creating main designs. 
4. Creating clickable prototypes. 
5. User interviews - prototype validation. 
6. Finalization of the design based on the interviews' results. 

The result was awesome, people really need the product we wanted to do. So we decided to start with MVP. Than we expand our team with mobile, frontend and backend developers to create an app for both IOS and Android: swift and Kotlin. For admin dashboard we used PHP for Lavarel and Vue.js.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Based on the clickable prototype we were able to find an investor and continue our development process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was according to primary timeline schedule approved. We had weekly call catch up to check the progress and align next steps. This helps us to eliminate extra work and continue smooth development. Great appreciation for project manager involvement - since for some questions we as clients have no experience.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am impressed by their team's empathy and involvement, I consider team as part of my team.

Are there any areas for improvement or something Empat could have done differently?

For me it's important to have a duplication via e-mail summary of our meetings. I'm old school.)

BACKGROUND

Please describe your company and position.

I am the Co-founder & CPO

Describe what your company does in a single sentence.

Our company is a groundbreaking platform that incentivizes environmentally responsible behavior by rewarding users with digital currency for recycling, while also providing businesses a unique way to appreciate and reward green initiatives, thus paving the way for a more sustainable future.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Festival addon for the app
• Create KPI page
• Create webapp for the festival addon

SOLUTION

How did you find Empat?

• Online Search
• Referral

Why did you select Empat over others?

Company values aligned

How many teammates from Empat were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Empat helped us when we were in need of a full flag software team. From management to testing. We need new features in the app and web app and more into our intern dashboard.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Returned fraction: 100k. No errors with the software. closed the deal for another round at the festival.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Quick responses all the time We invited them into our system, so we knew how to communicate and didn't have to learn new tools for it.

What was your primary form of communication with Empat?

Virtual Meeting

What did you find most impressive or unique about this company?

They understand the pain and problems a startup company can deal with.

Are there any areas for improvement or something Empat could have done differently?

Yes, there was a critical error that happened over the weekend. But we had a good talk, and they solved it instantly.

BACKGROUND

Please describe your company and position.

I am the Creative Director of Astarta Digital

Describe what your company does in a single sentence.

Creative Digital Advertising production

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Develop a MVP mobile App

SOLUTION

How did you find Empat?

Online Search

Why did you select Empat over others?

• High ratings
• Great culture fit

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop a unique kids app based on storyboards and figma layouts and launch the Beta version on Google Play and App Store.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A complete app built as per our requests.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was excellent and all feedback was addressed quickly and to a high quality standard.

What was your primary form of communication with Empat?

Virtual Meeting

What did you find most impressive or unique about this company?

Great team and service that was a pleasure to deal with.

Are there any areas for improvement or something Empat could have done differently?

NA

BACKGROUND

Please describe your company and your position there.

My name is Daniel Buldakov and I am founder at EdPlatform

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat, and what were your goals?

We hired Empat for creating an educational platform with courses.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have discussed the idea with my team to find the best development service providers to build the solutions for our requirements. One of my colleagues came with this company, as he has already worked with them on his previous project, so we reviewed their client experience and communicated with them for further collaboration. I got prices from them and what they were going to do, and I felt that Empat was the best option for me.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Empat created for us a complex solution - an educational platform that now represents best our services.

How many people from the vendor's team worked with you, and what were their positions?

During the first stage mostly I communicate with the project manager, BA and UI/UX designer. In weekly meetings also participate 2 backend developers, 2 frontend developers, a QA manager, and more. In total, we’ve interacted with 9–10 people. Also, Empath's CTO was involved in key meetings.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The platform has seen a 29% increase in conversion in the first year. Empat did a lot of A/B testing and laid out a clear strategy for us, so these numbers are great and beyond what we had expected.

Describe their project management style, including communication tools and timeliness.

We have daily and weekly calls, so communication’s good. Their project manager maintains a bridge between their team and ours, ensuring we’re all on the same page. They meet milestones and deliver results on time. Their team’s efficient.

What did you find most impressive or unique about this company?

Their customer service, responsiveness, and design quality are the most impressive things about them.

Are there any areas for improvement or something they could have done differently?

I’ve had no issues with them. They did everything needed.

BACKGROUND

Please describe your company and your position there.

I'm a product marketer/manager in Advertising&Marketing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat, and what were your goals?

We needed a high-quality, appealing and user-friendly website in very tight deadline.

SOLUTION

How did you select this vendor and what were the deciding factors?

Empat offered the fastest and best solutions for our goals. Also, the price was reasonable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had weekly meetings with a team to be on the same page about development. After releasing the site, Empat constantly worked on improving its speed because we had lots of animation, which could be a problem, but wasn't for us, because the development team knew how to make fast and pretty.

How many people from the vendor's team worked with you, and what were their positions?

We conducted most of the communication with the project manager, but there were also meeting with frontend, backend, and DevOps engineers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were fascinated by the end result as our website came out unique and well-working.

Describe their project management style, including communication tools and timeliness.

Weekly meetings, and daily communication via convenient messengers. In case of any issues or delays, we could jump on a call and solve everything in a matter of minutes.

What did you find most impressive or unique about this company?

Open-mindedness of the team, and result-oriented solutions.

Are there any areas for improvement or something they could have done differently?

I can't even think of anything

BACKGROUND

Please describe your company and your position there.

We are an enjoy resort-like living at the UAE’s most iconic and vibrant waterfront destination.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat, and what were your goals?

We had a request to create a site to provide information to potential customers about us and the services we provide, to publish for our segment of professional impact reviews of market situations in general and trends that have dominated the office real estate market.

SOLUTION

How did you select this vendor and what were the deciding factors?

We considered several options for local companies and chose Empat. Their CEO held an intro-meet for us, where we asked all the questions and got to know their approach to work, and we were quite satisfied with it.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The website consists of blocks of information about our services, market research, information about our company and career opportunities.

How many people from the vendor's team worked with you, and what were their positions?

I had a stable team of 7 people: PM, front-end and back-end developers, and a designer. At times, we also brought in a SEO specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a result of our cooperation, we received a platform on which we can place information about our company and thus become closer and more open to our potential clients/partners. Also, the results of our research can be published and everyone can get acquainted with them. We are glad that we can broadcast information about ourselves and the fruits of our work to the masses.

Describe their project management style, including communication tools and timeliness.

After all the requirements and desires were agreed, we started working in the mode of 1 status check per week. Depending on what stage the project was at, the manager organized both internal meetings to discuss emerging issues and meetings with team members to present the results of the work done. The agreed deadlines were met.

What did you find most impressive or unique about this company?

The project was a great success. From start to finish, the guys were brilliant to work with. I presented a rough brief of what we wanted and they creatively and effectively delivered exactly what we needed. I would highly recommend them to anyone who is looking to develop a website from scratch and I really appreciate all the hard work.

Are there any areas for improvement or something they could have done differently?

Can't think of any that guys haven't implemented after receiving some sort of advice in my feedback during our long cooperation.

BACKGROUND

Please describe your company and your position there.

My name is Svetlana and I am Product manager at Souli

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat, and what were your goals?

We contacted Empat with the aim of creating an application for my start-up in healthcare industry.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was looking around and there are so many agencies on clutch.co. But when I talked to Empat, it was really natural and I felt like it was going to be a great experience, and that they were going to care. That meant a lot to me as a product manager of a startup.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Souli is an application in healthcare domain: it helps to take care of your mental health as 25% of the world's population has mental health problems, anxiety or depression. Using Souli application you could take control of your personal mental health.

How many resources from the vendor's team worked with you, and what were their positions?

Empat’s project manager Igor was our lead contact, and there were also team of technical specialists: 2 backend developers, IOS & Android developers, QA manager, DevOps. There were also UI/UX designer and Product Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The application is on its final stages to be launched to the market. But so far, we are very satisfied with the deliverables.

Describe their project management style, including communication tools and timeliness.

They leverage Jira, which has been effective in tracking the status of various tasks. Their project management style includes working in two-week sprints followed by PM and our approval. That’s been efficient, and we work well together as we implement changes into the app. During active development, we met every week.

What did you find most impressive or unique about this company?

The willingness to go above and beyond to achieve our goals and make us happy about our experience has never wavered. One of the best customer service experiences I've ever had came from the team.

Are there any areas for improvement or something they could have done differently?

Overall, I am pleased with their work. So far, they've completed everything I've asked of them.

BACKGROUND

Please describe your company and your position there.

We’re a multi-store delivery app, that helps improve the services and shopping experience in small groceries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat, and what were your goals?

We needed a website that would allow us to share information with our clients while also displaying general information about our company and services we provide.

SOLUTION

How did you select this vendor and what were the deciding factors?

A positive recommendation from my colleagues helped me make a choice in favor of this company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have placed the most important information for the visitor on the site: a block about our app, which industries we work with, a description of a couple of the most successful cases in our activities, and more information about our capabilities and potential solutions for our clients.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 8 primary team members. We kicked off with the CEO to get the project going. Then, it transitioned to our project manager, a UI/UX designer, and web developers, QA testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Clients have complimented the beautiful design, and ease of navigation. Any improvements made were smooth in terms of updating the website as well.

Describe their project management style, including communication tools and timeliness.

Working with Empat was great. Their team was very responsive and came up with many ideas during the engagement, helping us decide on what technology to use. They has always maintained good timelines. Their project manager always shares sprint plans with us and delivers tasks on time, using tools like Jira. Their team is very hardworking and dedicated, giving me updates on what was being done at every point.

What did you find most impressive or unique about this company?

I was pleased that, after discussing the project's goal, it was clearly communicated to the team, and as a result, we got exactly the product that meets our needs.

Are there any areas for improvement or something they could have done differently?

Everything went well.

BACKGROUND

Please describe your company and your position there.

My name is Anna-Mariia, I’m marketing manager in dental clinics “Professor Zablotskyy’s clinic”.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat?

Empat help our company to make few websites for our clinics in Ukraine.

SOLUTION

How did you select this vendor and what were the deciding factors?

We are a high premium class clinic and we need the appropriate functionality on our sites. In addition, we’ve to have our own CRM system to cover the needs of working with patients. EMPAT helped us to cover all our needs and has successfully accompanied the company in recent years

Describe the project in detail and walk through the stages of the project.

- creation, design and support of websites - creation of our own CRM system - creation of application for patients

How many resources from the vendor's team worked with you, and what were their positions?

Their CTO was our main contact

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Sure

How effective was the workflow between your team and theirs?

Their project management is really comfortable and effective

What did you find most impressive or unique about this company?

Supportive staff and making good results

Are there any areas for improvement or something they could have done differently?

I don’t think so

BACKGROUND

Please describe your company and your position there.

I'm personal assistant of owner of AirDoc clinic. We are first Allergology and Immunology clinic in Ukraine.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empat, and what were your goals?

Web Development for Clinic of Allergology and Immunology.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was already familiar with Empat’s work through a previous colleague. We needed to find the right partner and a company that could be agile.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The site describes the directions of the clinic, information about the diagnosis and prices for treatment, as well as contacts for communication and the possibility of making an appointment with a doctor.

How many people from the vendor's team worked with you, and what were their positions?

We had a project manager leading the workflow, and all other designers and developers around too.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team at Empat finished on time. They delivered a high standard of quality and empation.

Describe their project management style, including communication tools and timeliness.

We are completely satisfied with the work of our project manager. He was very attentive to all the details and comments, quickly responded to all our questions and gave timely feedback.

What did you find most impressive or unique about this company?

The breadth of experience that they had stood out to us. Whatever you need to be done, they can do it.

Are there any areas for improvement or something they could have done differently?

I think, that nothing comes to mind.