eMaximize

BACKGROUND

Introduce your business and what you do there.

I’m the practice administrator at Rejuva Medical Aesthetics, a premier cosmetic surgical and aesthetic center located in West Los Angeles. Dr. Chester Griffiths and Dr. Kian Karimi are both double-board certified by the American Board of Facial Plastic & Reconstructive Surgery and the American Board of Otolaryngology. They combine exceptional skills, extensive experience, and the latest technology to deliver the most natural and beautiful results possible for patients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eMaximize?

Our website needed an overhaul, not only from a design perspective, but because our SEO [search engine optimization] was non-existent. We wanted an effective website that was both engaging and responsive.

SOLUTION

What was the scope of their involvement?

Our project involved redesigning our website and SEO. eMaximize also created a strategy for social media and email marketing.

How did you come to work with eMaximize?

We spoke to several companies before deciding on eMaximize. We were looking for a designer, developer, and implementer. They offered an exceptional balance of designers and web developers, which set them apart from the rest.

How much have you invested with them?

We paid $15,000 for their services.

What is the status of this engagement?

The project took a total of three months, from start to finish. We worked together from February 2017 until May 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results have been phenomenal. We have seen a significant increase in revenue since our launch. Our old website generated very few leads. Now, it is common for us to receive at least five per day.

How did eMaximize perform from a project management standpoint?

They communicated with us on a daily basis, sending an update of the steps completed. The project was managed very well, and they finished ahead of schedule.

What did you find most impressive about them?

eMaximize made us feel like we were their only client.

Are there any areas they could improve?

Absolutely not.

BACKGROUND

Introduce your business and what you do there.

I’m the Director and CEO of Little Organics USA. We sell organic baby food off of our website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eMaximize?

Overall, we wanted to get new customers. With every online business especially, you need to advertise to attract new customers. Our company is pretty new and we were using a different marketing person up until March, but it wasn’t working out. We weren’t getting enough volume and conversions from advertising compared to what we were spending. I researched some other options and looked at four or five different agencies before I ultimately went with Max.

SOLUTION

What was the scope of their involvement?

As far as our digital marketing campaigns go, I wanted to reduce my cost of conversions and clean up all of my ads. I wanted to do some more targeting around L.A. and California specifically because of the cheaper shipping costs and strong economics of the area. I also needed somebody to manage my other social media accounts (e.g. Facebook, Instagram), which were in need of updating. I basically wanted full-service digital marketing.

What I appreciated about eMaximize is that they were really responsive and I was able to connect with the CEO (Max) directly. Also, Max had huge amounts of experience in all of the channels that I wanted to market. He was fairly priced and I felt very confident with him. My confidence was well-justified because he basically spent two weeks doing a deep dive into all of my current marketing efforts, cleaning them all up. My advertising costs went down, but my conversions went up, and that’s continued to be the case all the way through.

He essentially doubled my effectiveness in terms of changing the advertising copy, focusing on certain regions, reducing the number of campaigns we had, and tightening up all of our key words. He also manages my Merchant Center accounts now and he regularly posts on Facebook on my behalf. He manages our Instagram and has increased our followers by about 1,000 a week. He posts all of these cute baby photos for us and works on our branding, making funny little jokes that do well with my customer base.

What is the team dynamic?

I work directly with Max, and that’s one of the things I like. When I was looking at changing agencies, most of them were larger. With these larger agencies, you are usually speaking with someone who has less experience and it feels like a cookie cutter type of approach. They always tell you that you’re going to have access to the account manager, but that’s rarely the case. However, it’s different with eMaximize. Max is much more hands-on and he often times shows me new trends or strategies, so I know that he’s got his hands on the wheel pretty much constantly.

How did you come to work with eMaximize?

Part of my deciding factor was proximity—I’m in the South Bay of Los Angeles and I wanted somebody close to me. I looked at multiple companies within the area and it was important for me to have direct contact with the company owner. I did a lot of research on Yelp and Google, contacted 10 agencies and ultimately heard back from 5. Max was actually the last one that I contacted. Rather than putting a deck together, we just met and it clicked. By the end of the meeting, I had already signed a retainer contract.

What is the status of this engagement?

We started working together in March 2017 and it’s an ongoing engagement.

How much have you invested with them?

I pay about $1200 a month for my Google advertising and about $3000 a week for his work on my Facebook page.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My cost per conversion was about $40 previously and now it’s about $20 to $25, which is fantastic and an important metric to me. I focus on retaining customers because once I get a lead, I stick around until the baby doesn’t need formula anymore. Also, my Instagram has grown from basically nothing to over 10,000 followers. I’m currently looking into how social media posts relate back to my conversions and sales.

How did eMaximize perform from a project management standpoint?

He’s been fantastic—he’s so accessible at all times. I can send him a text and he gets back to me within the hour. I probably text Max at least every day, because I’m constantly looking at my performance. He’s on the phone with Google all the time on my behalf trying to fix problems.

What did you find most impressive about them?

Not only is Max good at writing the ad copy—it’s more to the point and catches the eye better, which improves the conversion rates. He actually cleaned up my website, too, which helped boost sales from people’s mobile phones.

Are there any areas they could improve?

Not really—I’m very satisfied with him and he meets all of my requirements. I’d be making stuff up if I said something negative.

BACKGROUND

Introduce your business and what you do there.

My company is Sal’s Plumbing & Rooter. We are a plumbing service provider in the South Bay area of Los Angeles. I’m the CFO and I run the day to day operations here.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eMaximize?

I was looking to build my clientele and become one of the main service providers in the area by maintaining steady call volume. The plumbing business is a very competitive environment so I hired eMaximize to do our marketing online. Before working with them, I was very scattered and didn’t have a focused plan. We didn’t show up on the Google Maps and we had problems with our address not being listed properly, for example.

SOLUTION

What was the scope of their involvement?

They came up with a plan to maintain a strong online presence in order to acquire calls. This has to do with some of the review sites such as Yelp and Google. They designed and built my websites, and continue to help us maintain a social media presence on Facebook, Twitter, and Instagram. They create content for our social media pretty regularly — a couple of times a month, which is very well timed to avoid overloading people. 

The content they create is region-based. We target our market specifically in the South Bay area of Los Angeles, rather than trying to reach all of the city. Our name is out there in our area, and that’s what we wanted to do.

What is the team dynamic? 

I worked mostly with Max, who owns eMaximize. I talked with a couple of his other people, but my relationship is with him, and we still talk monthly. If we get steady business and a lot of calls from people finding us online, then he’s doing his job. That seems to always be the case lately so I have no complaints.

How did you come to work with eMaximize?

I had a different company working for me before. They did some good things, but I felt like it wasn’t focused. I was not getting enough out of it, especially for the cost. I did my own research and I called up a couple of different people and interviewed a couple of different people. I hit it off with Max from eMaximize in particular. He had a lot of knowledge and I liked the way he presented himself, so I went with my hunch. 

How much have you invested with them?

That’s confidential, but I feel that the amount I am spending is worth it. It’s something I think about all the time, and I consider the price to be a bargain for what I receive.

What is the status of this engagement?

We started working together in June 2013 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

eMaximize gave me a lot more exposure on the internet. We’ve had an increase in call volume, and receive a steady number of calls each day, which has helped us become one of the top service providers in our area. Usually, Max gives me the reports and I see that the metrics are very good. As a business owner, I look at how many calls we are getting from Google, from Yelp, and from the website, and I can see that it’s a lot. Every day we get calls from someone who has never used us before — multiple, in fact. We now show up on Google Maps consistently, and I don’t have to worry about it or spend time on it. 

With the help of eMaximize, I also opened up a second location. We now operate as two offices and that helped increase our call volume. eMaximize was helpful in marketing the second office. We’re looking to possibly add another office next year because we’ve been so successful. Most of the time, we can’t even get to all the calls we receive. 

How did eMaximize perform from a project management standpoint?

Very well. There were a couple times that Max has been on vacation, and still gotten back to me. Whenever I have a project for them, we meet and he comes up with a game plan, with steps for implementation and everything is always implemented effectively. I’m very pleased with the response time and the implementation of any projects that I give them.

What did you find most impressive about them?

The way I work and the way they work really complement each other. We have good chemistry, especially when I need something. They’re professional — the business isn’t someone’s side gig or they have five other businesses.They make me feel like I’m the only client. When I call, they address the issue right away and they make it work for me.

Are there any areas they could improve?

I really don’t have anything. I’m pretty happy with the service and I don’t have any complaints right now. Things are going steadily.

BACKGROUND

Introduce your business and what you do there.

I'm a partner in a home-building company. We build residential homes and remodels in Manhattan Beach, California.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eMaximize?

We needed a website and social media presence. At the time we didn’t have a website or any social media profiles at all. We wanted to find a way to represent the feel of our company, which is coastal and high-end.

SOLUTION

What was the scope of their involvement?

eMaximize created the website as well as the content for it. The website was finished around January of this year. Since then, they offered digital marketing, but we don’t really have the need for it. Most of our business is word of mouth, and we just need the website to show our presence to people who wanted to see what we’ve built in the past.

The eMaximize team did help us create social media profiles that refer people to our website. Overall, their work included web design and web development to create a brand and online presence for our company.

How did you come to work with eMaximize?

I searched online for local businesses that offered these services. I looked at two others, but eMaximize was simple. They gave me one lump-sum price for everything, all inclusive. They were also easy to work with and easy to exchange ideas with.

How much have you invested with them?

I think it was around $5,000.

What is the status of this engagement?

I hired eMaximize in October, and he was quick to do the work. He probably would have liked for the work to be faster, but we are busy with our business, not our website. They probably could have finished the work within 30 days, and we held them up a little bit in getting the information they needed to finish. Most recently, we reached out to help have help with adding pictures on our website.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They helped us get set up on Facebook, and that has helped get comments, which is nice. I don’t know that we actually generate business from it because, in our area, it’s mostly a local word-of-mouth process.

The website and social media are more like a public portfolio for us. We also try to share on social media. If we're excited about, "Oh, look at how well this masterpiece of a staircase turned out," we'll share that. eMaximize has given us a platform to do that.

How did eMaximize perform from a project management standpoint?

They are very professional and responsive, and they made the process very easy. We used email to communicate for the most part.

What did you find most impressive about them?

It was mostly Max's personality. I could work with him easily. He had an understanding of what I wanted because he had built a website for another builder or other companies that did similar work that we do.

Are there any areas they could improve?

I can’t think of anything. They were great. I know I could call on them anytime. If we need some question answered, or something is off, or I need him to upload a picture, I know they are there. They are always willing to help out.

BACKGROUND

Please describe your company and position.

I am the Owner/Operator of Brain Balance of Greater Baltimore

Describe what your company does in a single sentence.

Provide services for children with ADHD, Autism, anmd other neurologoical disorders 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eMaximize to accomplish?

• Build and manage our website
• Drive organic traffic to our website
• Manage social media ad traffic

SOLUTION

How did you find eMaximize?

Referral

Why did you select eMaximize over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from eMaximize were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Built a website from scratch. Provided all the final copy for the site. Set up and manages GMB page. Manages social media ad buying. Supports all SEO needs and sets strategy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

traffic data to site and conversions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the team was very responsive to our requests and delivered all tasks on time and on budget.

What was your primary form of communication with eMaximize?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Honesty, compentency, and consistent meaningful communication

Are there any areas for improvement or something eMaximize could have done differently?

None

BACKGROUND

Please describe your company and your position there.

We are a residential construction company based in Manhattan Beach. I am a partner of the company, responsible for the project management and all financial aspects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eMaximize?

We were having trouble with our brand. We hired eMaximize as a consultant to help with marketing, website, and social media.

What were your goals for this project?

To get more clients

SOLUTION

How did you select this vendor?

Was referred to eMaximize from a friend

Describe the project in detail.

We had a $24K engagement - $2k/month to handle web, social, ppc advertising to create new website and recruit new clients.

What was the team composition?

Programmer / Consultant

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have got many valuable leads from our website and social network platforms.

How effective was the workflow between your team and theirs?

Very great, good communication. They respond quickly and get it done fast.

What did you find most impressive about this company?

Their communication and results set them apart. I was little skeptical at first, but it is paying for itself based off the new clients we have received.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

Elite Behavior & Intervention Management. We specialize in consulting, relapse prevention, drug testing, safety & securty, family intervention, mediation, & mentorship.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eMaximize?

Drastically increased lead generation and new client acquisition.

What were your goals for this project?

To increase lead generation and new client acquisition.

SOLUTION

How did you select this vendor?

Hired based on local feedback throughout the community.

Describe the scope of their work in detail.

Drastically increased lead generation and new client acquisition.

What was the team composition?

Great attitude and communication.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They have drastically increased lead generation and new client acquisition.

How effective was the workflow between your team and theirs?

Highly effective and efficient.

What did you find most impressive about this company?

Under promised and over delivered.

Are there any areas for improvement?

None.

BACKGROUND

Please describe your company and your position there.

I’ve been the owner of Say I do to Details since 2014. I am an event planner and detailist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eMaximize?

We hired eMaximize to handle our website strategy, SEO, advertising, and social media for 12 months.

What were your goals for this project?

Our goal for this project was to work together, which resulted in increased leads, branding, and revenue for Say I do to Details.

SOLUTION

How did you select this vendor?

We found eMaziminze through a Google search.

Describe the project in detail.

Our goal was to come up with a strategy to better help our social media and advertising for our company. We hired Maxwell (Owner, eMaximize) to work on this for the past 12 months.

What was the team composition?

Maxwell helped us with our strategies for our company. He is very professional and helped us with anything we needed.

RESULTS & FEEDBACK

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

It was the best year for our company. In the end, eMaximize’s strategies helped us increase leads and build our branding for Say I do to Details.

How did the eMaximize perform from a project management standpoint?

Their team was very responsive and helpful. They attended to every request or changes we had in a very professional manner.

What impresses you about the eMaximize?

What impressed us most was their professionalism. They really took the time to understand what we wanted done for our company and made it happen.

Are there any areas for improvement?

No. Everything was truly an easy experience.
 

BACKGROUND

Please describe your company and your position there.

I am the senior VP for sales and marketing at a financial services company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eMaximize?

We hired eMaximize to help us with media planning and marketing execution.

What were your goals for this project?

Our goal was to improve and coordinate our website’s look and feel to match the rest of our marketing efforts.

SOLUTION

How did you select this vendor?

After reviewing several vendors, we chose eMaximize based on their services and associated fees.

Describe the scope of their work in detail.

They updated our website and marketing materials, including one-page handouts.

What was the team composition?

I only worked with Todd (Owner, eMaximize).

RESULTS & FEEDBACK

How effective was the workflow between your team and theirs?

There were no issues. Their communication was great.

What did you find most impressive about this company?

I was impressed with their depth of knowledge and overall flexibility. I should have hired them a year ago.