Eleken

BACKGROUND

Introduce your business and what you do there.

I’m the SVP of product and design at Paessler, an IT company. We provide monitoring solutions for IT, OT, and IoT infrastructures, helping businesses optimize resource usage, reduce energy consumption, and lower emissions through comprehensive network monitoring tools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleken?

We needed help with team augmentation.

SOLUTION

What was the scope of their involvement?

Eleken provides ongoing support to our team to help us scale up and down easily. The team works on our software product and other related tasks, including design system work and user research.

What is the team composition?

We work with one teammate from Eleken.

How did you come to work with Eleken?

Someone referred Eleken to us. We chose them over other options because they had high ratings, and their pricing fit our budget.

How much have you invested with them?

The investment is confidential.

What is the status of this engagement?

We started working with Eleken in June 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Eleken has helped us with the ongoing delivery of products. We recently added additional team members, which has improved our throughput. We can't allocate improvements to a single individual because it's a team effort to build software, but our business is doing extremely well.

How did Eleken perform from a project management standpoint?

Eleken doesn't provide project management; we are the product managers. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Eleken's communication and skills are impressive.

Are there any areas they could improve?

No, Eleken is extremely flexible and works the way we want to work.

BACKGROUND

Introduce your business and what you do there.

I'm the commercial director of a company that provides innovative solutions to help decarbonify gas networks.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleken?

We needed to launch a new web-based portal to plan, manage, visualize, and report on our new methane emissions monitoring solutions and services for gas networks. 
The key goal was to develop a simplified and scalable UI of our API-first tech stack that could flexibly adapt to new technologies over time but retain simplicity in the information displayed and the flexibility to adapt to different customer workflows in a delightful UI that we could use to differentiate in the marketplace and drive customer adoption.

SOLUTION

What was the scope of their involvement?

Eleken has designed a scalable and simple UI framework to display, filter, and update data seamlessly across maps (GIS), tables, and KPI reporting views. The team has delivered Figma end-to-end workflows, prototypes of key features, and Figma pages for each step of the process and key features and functionality, which have simplified development for our backend engineers and UI team.

What is the team composition?

We've worked with two teammates from Eleken.

How did you come to work with Eleken?

We found Eleken through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they had a great culture fit, they offered good value for the cost, their company values aligned with ours, and they had relevant GIS software experience.

How much have you invested with them?

We've spent around $20,000.

What is the status of this engagement?

We started working with Eleken in September 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Eleken has delivered the core functionality for our web-based customer-facing portal and has used this as a foundation to secure new contracts. We're now building on this expanding functionality and growing the technologies and workflows that we enable in our portal. We've gone from 0 to 75 users across multiple enterprise customers in five months and secured five new contracts as a direct result of launching the portal.

How did Eleken perform from a project management standpoint?

We communicate with Eleken via virtual meetings.

What did you find most impressive about them?

Eleken has taken the time to develop a deep understanding of our business and the problems we were solving for our customers. The team has come up with many innovative solutions for how we could simplify the user experience and make it delightful and easy to use.

Are there any areas they could improve?

I don't think there's anything they can improve on. They're a great team, and we're happy to keep working with them.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Keep It Simple Storage (KISS), a hardware-enabled automation tools provider for self-storage operators. We also provide ONELock, a battery-free NFC smart lock that streamlines facility access, automates operations, and enables remote management without Wi-Fi or batteries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleken?

We needed to redesign an existing app.

SOLUTION

What was the scope of their involvement?

Eleken has taken an existing app and given it a fresh look. In total, they’ve designed two apps. The team has delivered designs via Figma.

What is the team composition?

We’ve worked with 2–5 teammates from Eleken.

How did you come to work with Eleken?

We found them through an online search. We chose them over other options because they had high ratings, a great culture fit, and aligned company values.

What is the status of this engagement?

We started working with them in October 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve just had the redesign, so we don’t have any specific measurable results. However, our internal team thinks it’s a step in the right direction.

How did Eleken perform from a project management standpoint?

Eleken has delivered on time. We’ve communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Eleken’s responsiveness is impressive.

Are there any areas they could improve?

There’s nothing they’ve needed to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the head of product at ICS, a SaaS solutions provider for investment data management. We help organizations streamline data access, reduce risk, and improve efficiency for all stakeholders.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleken?

We needed help redesigning the UX of our advanced configuration screens to focus more on user-centered design.

SOLUTION

What was the scope of their involvement?

Eleken completed a full UX audit and created a UI kit in Figma. Then, they worked on individual tasks and created the Figma designs for each task area. Overall, they provided designs for the most complex configuration screens within our system.

What is the team composition?

We worked with one teammate from Eleken.

How did you come to work with Eleken?

They reached out to us via LinkedIn, and we were intrigued by the free three-day trial they offered. It was low risk for us.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from September–November 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Eleken generated artifacts that we’re using as the basis of UI enhancements, with a complete reimagining of screen layouts for our system. We’ve received positive user feedback from our internal pre-sales, sales, and marketing teams and from initial pilot clients seeing the new designs. Overall, the general feedback is that the screens are simplified and easier to follow, with an ease of discovery and faster problem-solving.

How did Eleken perform from a project management standpoint?

Eleken delivered on time, and every deliverable was on time and of very high quality. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

They provided uplift incredibly quickly. I didn’t expect us to achieve as much as we did in the four months we worked together.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

BACKGROUND

Please describe your company and position.

 I am the CEO of a financial services company 

Describe what your company does in a single sentence.

Enterprise Software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• UI Design

SOLUTION

How did you find Eleken?

• Online Search
• Clutch Site

Why did you select Eleken over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

UI desing for a web application

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Figma designs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

it was a team of 1 and they execution was seamless

What was your primary form of communication with Eleken?

Virtual Meeting

What did you find most impressive or unique about this company?

The experience of Eleken's designers in SaaS design was impressive

Are there any areas for improvement or something Eleken could have done differently?

Think more creatively and out of the box

BACKGROUND

Please describe your company and position.

I am the Co-founder of Smartpin

Describe what your company does in a single sentence.

Smartpin's location intellgience platform delivers instant, global asset and equipment visibility, location and recovery by combining rugged small next-gen Bluetooth trackers with a massive Bluetooth kocation network and a sleek self-serve SaaS platform—giving businesses of any size a zero-infrastructure, enterprise-grade way to track, manage, and recover every asset in near real time on any budget.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Craft a Premium, Intuitive User Experience Build a modern, seamless UI/UX that embodies Smartpin’s brand and makes onboarding, tracking, and scaling effortless for every customer.
• Accelerate Product-Led Growth Design flows and interfaces that drive self-serve adoption—turning free Smartpin Core users into long-term Business customers without friction.
• Integrate as a True Extension of Our Team Work side-by-side with product and engineering to move fast, bring fresh ideas, and deliver high-quality design without ever slowing development.

SOLUTION

How did you find Eleken?

Online Search

Why did you select Eleken over others?

• High ratings
• Great culture fit

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Eleken delivered a complete, production-ready design foundation for Smartpin across web and mobile (iOS & Android): a scalable Figma design system and component library with color tokens, typography, and reusable UI patterns mapped directly to React + Tailwind components; high-fidelity Figma prototypes and interactive flows for onboarding, asset management, PLG upgrade paths, and multi-user admin features; and seamless design-to-code collaboration with our engineering team to ensure pixel-perfect, responsive implementation and rapid iteration on every platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes

• Accelerated Launch: Smartpin’s MVP went live ahead of the original timeline, with no design-related blockers during development.
• Smooth Iteration: Dozens of Figma-to-React releases rolled out in the first year, all delivered on schedule without delays from design handoff.
• User Growth & Engagement: The new UI/UX helped drive a noticeably faster self-serve onboarding flow and a significant lift in trial-to-paid conversions in the months after launch.
• Design System Efficiency: The reusable Figma + React + Tailwind component library continues to reduce front-end build time for every new feature.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Eleken’s project management has been outstanding from day one. They integrated seamlessly with our product and engineering teams, running a clear and transparent process with weekly check-ins, well-organized Figma boards, and detailed status updates.

They consistently delivered every milestone on or ahead of schedule, with design never once becoming a bottleneck. When priorities shifted—as they often do in a fast-moving startup—they adapted immediately, re-scoping tasks and providing quick, thoughtful solutions without missing a beat.

Communication has been fast, friendly, and proactive: questions are answered within hours, feedback loops are tight, and they regularly suggest improvements before we even ask. In short, Eleken responded to our needs like a true extension of our team, making the entire design process smooth, reliable, and surprisingly fun.

What was your primary form of communication with Eleken?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about Eleken is their rare blend of creativity, speed, and true partnership. They don’t just hand over pretty designs—they think like product owners, diving deep into our business goals and user journeys to propose solutions that are both beautiful and strategically sound.

Their ability to challenge assumptions respectfully is invaluable: they know when to push back with data-driven reasoning and when to give us multiple polished options to spark healthy debate. Despite working remotely, they feel like an embedded part of our team, matching our pace, anticipating needs, and consistently delivering work that’s ready for production.

It’s that combination of strategic insight, design excellence, and seamless collaboration that makes Eleken genuinely unique.

Are there any areas for improvement or something Eleken could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

Overproof provides a business intelligence platform that equips spirit, beer, and wine brands with data, insights, and tools to plan, execute, and analyze effective brand strategies in the beverage alcohol industry. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleken?

We hired Eleken to uplift the look and feel of our platform so we could easily adopt the new AI challenges.

SOLUTION

What was the scope of their involvement?

Eleken was supposed to give us a UI/UX audit and propose a new direction for our platform. This included deliverables like a design system and more. The audit focused on identifying pain and friction points, areas for improvement, iconography, fonts, and more. 

What is the team composition?

We work with one teammate from Eleken.

How did you come to work with Eleken?

We found Eleken through a referral from an industry peer. The team was very clear about the challenges we had as a company. They also invested in a trial project with us, and that project later became a reality.

What is the status of this engagement?

The project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen Figma screens and other deliverables from Eleken. We can see the visuals and get excited about the direction. We can also confirm that this is the route we want to go. Overall, we’ve seen a better look and better use of real estate on our platform. 

How did Eleken perform from a project management standpoint?

Eleken’s project management is amazing. We communicate via email and calls.

What did you find most impressive about them?

The speed of Eleken’s team is impressive.

Are there any areas they could improve?

No, there’s nothing I can come up with.

BACKGROUND

Introduce your business and what you do there.

Network Innovations provides technology integration solutions and secure connectivity services for mission-critical operations worldwide. The company offers innovative products, expert advice, and global support to ensure seamless communication for clients in diverse industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleken?

We needed to redesign our customer portal to include new features and make it more flexible for integrating with future services. We also wanted a standardized UI template that our developers could follow.

SOLUTION

What was the scope of their involvement?

Eleken provided a complete UI overhaul of the entire customer portal. The team added user workflows to incorporate advanced device tracking cases and created design guidelines for our developers. Eleken created Figma pages with layouts, colors, iconography, and user workflows. 

What is the team composition?

We worked with one designer from Eleken.

How did you come to work with Eleken?

We found Eleken through Clutch. The team was responsive and professional. Eleken offered a free trial of their services, and their portfolio matched what we were looking for.

What is the status of this engagement?

We worked with Eleken from March–July 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Eleken delivered Figma pages with a new UI for all customer portal pages. The portal is still in beta, and once it’s fully launched, we’ll reach out to select customers individually and solicit feedback.

How did Eleken perform from a project management standpoint?

Eleken’s project management was excellent. The team delivered on time and was responsive. We communicated via email and Microsoft Teams.

What did you find most impressive about them?

We were impressed with Eleken’s ability to quickly understand and incorporate unique use cases.

Are there any areas they could improve?

The presentation of the design during stands could be a bit more organized.

BACKGROUND

Please describe your company and position.

 I am the CPO of a software company 

Describe what your company does in a single sentence.

We deliver decision-ready insights, EUDR compliance to NbS to LNG flows and grid monitoring - powered by AI and satellite imagery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• UI/UX help in designing new flows and features
• Audit of the current UI/UX

SOLUTION

How did you find Eleken?

Employee previously worked with them

Why did you select Eleken over others?

Referred to me

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Eleken conducted a comprehensive audit of the entire application, addressing UI/UX challenges to enhance its usability. Additionally, we collaborated on designing an entirely new user flow for the recently developed functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved application usability, streamlined user flow & resolved UX/UI issues

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Work was delivered on time, with clear communication and proper team-work

What was your primary form of communication with Eleken?

Email or Messaging App

What did you find most impressive or unique about this company?

Straight-forward communication, Eleken's designer quickly adapted to our team

Are there any areas for improvement or something Eleken could have done differently?

Nothing comes to my mind right now

BACKGROUND

Please describe your company and position.

I am the Head of Product of BeringLab

Describe what your company does in a single sentence.

AI legal translation services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Professional UX design

SOLUTION

How did you find Eleken?

• Online Search
• Referral

Why did you select Eleken over others?

• High ratings
• Pricing fit our budget

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Eleken to help modernize our core product, BeringAI. This included rethinking core experiences around machine translation, ordering,  and customer service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bounce rate and user retention.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Eleken does an excellent job managing the tasks we give them as well as ensuring they're delivered on-time. Our needs were well met.

What was your primary form of communication with Eleken?

Email or Messaging App

What did you find most impressive or unique about this company?

I like the collaborative and professional nature of the team.

Are there any areas for improvement or something Eleken could have done differently?

None that I can think of.