Ecommerce Intelligence / Chris Turton Ecommerce

BACKGROUND

Please describe your company and position.

I am the Group Marketing Manager of Adam Williams

Describe what your company does in a single sentence.

Manufacturer of high-quality wood care coatings & treatments

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecommerce Intelligence / Chris Turton Ecommerce to accomplish?

• Amazon set up support & optimisation

SOLUTION

How did you find Ecommerce Intelligence / Chris Turton Ecommerce?

Online Search

Why did you select Ecommerce Intelligence / Chris Turton Ecommerce over others?

Good value for cost

How many teammates from Ecommerce Intelligence / Chris Turton Ecommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Initial brand control was requested as a new seller, our branded products were already being sold on the platform and in some cases misrepresented us. Once this was in place, optimistaion took place along with SB and SBV advertising to help boost sales on key ASINs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sales and brand control which was supported by good communication from the company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes and yes

What was your primary form of communication with Ecommerce Intelligence / Chris Turton Ecommerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciated them clocking in and out on time spent on each project - it's down to the second!

Are there any areas for improvement or something Ecommerce Intelligence / Chris Turton Ecommerce could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m a market development specialist at Bemis Ltd, a manufacturing company. We design and produce innovative bathroom products, including toilet seats, bidet seats, and shower feet, serving customers worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ecommerce Intelligence / Chris Turton Ecommerce?

We needed to bring together our vendor and seller accounts and manage them as a hybrid solution. Additionally, we wanted to create and optimize our seller storefront and boost sales through e-commerce.

SOLUTION

What was the scope of their involvement?

Ecommerce Intelligence / Chris Turton Ecommerce has handled the entire project, from SEO and cost analysis to advertising management. Their team focuses on both SEO and advertising management.

What is the team composition?

We have two teammates from Ecommerce Intelligence / Chris Turton Ecommerce.

How did you come to work with Ecommerce Intelligence / Chris Turton Ecommerce?

I found Ecommerce Intelligence / Chris Turton Ecommerce through an online search. Chris was very informative from the start, and it was clear he was an expert in Amazon. He made sense of every issue we were having with Amazon, and I had confidence his agency would have no issue getting our account in order fast.

What is the status of this engagement?

We started working together in April 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen increased conversion and sales, with a year-on-year (YOY) increase of 93%. Additionally, we’ve seen a 28% increase in visibility.

How did Ecommerce Intelligence / Chris Turton Ecommerce perform from a project management standpoint?

Ecommerce Intelligence / Chris Turton Ecommerce has provided everything promised on time and to an exceptional standard. Their advice is always results-driven, and they’re confident in their expert knowledge, which means I have full confidence in their actions. We primarily communicate through monday.com.

What did you find most impressive about them?

I’m impressed with their honesty and adaptability when needed.

Are there any areas they could improve?

No, there aren’t any.