e-point SA

BACKGROUND

Please describe your company and your position there.

I work as a marketing manager in a coaching company which offers support to the executive managers, entrepreneurs and high level managers in accomplishing their professional and personal goals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point, and what were your goals?

We ordered a new store version based on the Magento technology from our then technological partner. However, after more than ten months the project had not been completed, therefore we needed to find out whether the store had been designed according to the generally accepted good practice standards.

We approached e-point to conduct a technical analysis with a view to collecting information and issuing an opinion on the technical reliability and quality of the system implemented by another supplier. The audit was intended to address some key questions: should the implementation be completed, taking into account its quality to date? If yes – will the solution be free of such errors which may disable business operations? If not – why?

SOLUTION

How did you select this vendor and what were the deciding factors?

Having studied different technological companies, we wanted a company with extensive experience that has worked for the best. That was a reason we chose e-point.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our cooperation was divided into some stages:

• preparing this kind of environment for installing the application which was independent of the current supplier,
• installing the application in this environment,
• checking the installation reliability of the created modules,
• reviewing the reliability of the cache system, deciding the possibility of updating the applied Magento system components
• testing the technical reliability of the application preparation.

How many people from the vendor's team worked with you, and what were their positions?

On the side of e-point SA the project was implemented by an interdisciplinary technical team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

For the purpose of this project e-point prepared a thorough and detailed report including the following:

• information on the application installation results in an independent environment,
• assessment of the installation reliability of the modules created,
• review of the cache mechanism reliability in the application,
• assessment of the possibility of updating the Magento version of the application,
• assessment of the technical reliability of the application implementation.

Describe their project management style, including communication tools and timeliness.

Thanks to a thorough study we have received, we are now able to make informed decisions about the future of the project. The collaboration has proved e-point to be a reliable and trustworthy partner.

What did you find most impressive or unique about this company?

The problems that we encountered while implementing a new store made us even more aware of how vital an experienced technological partner is for business. We feel happy to have entrusted this audit to e-point company, and we must say we enjoyed every minute of our cooperation.

Are there any areas for improvement or something they could have done differently?

We have no areas for improvement

BACKGROUND

Please describe your company and position.

I am a department head at Azan.

Describe what your company does in a single sentence.

Azan is a leading distributor of high-quality pet food, treats, dietary supplements, and accessories. Our portfolio features top brands, including Brit, Carnilove, Let's Bite, Woolf, Canvit, and Inaba.

With over 25 years of experience in the pet industry, we carefully select the best products to support your pet’s health and well-being. Our extensive offering includes 500+ premium products designed to keep pets in optimal condition.

🔹 6 trusted brands

🔹 500+ top-quality products

🔹 25+ years of expertise in pet care

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire e-point SA to accomplish?

• Our decision to hire e-point SA was driven by our desire to expedite the completion of several crucial modules on our B2C platform, which was built on Magento 2. We sought their expertise in order to achieve the following key objectives:

SOLUTION

How did you find e-point SA?

Referral

Why did you select e-point SA over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from e-point SA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project scope involved finalizing several modules on the B2C platform based on Magento 2, with a focus on delivering key functionalities and improvements to the application. The primary deliverables included:

Implementation of the InPost plugin.
Integration with Ergonode.
Integration with Baselinker.
URL optimization in the product catalog.
To achieve these objectives, e-point provided a comprehensive set of elements for each of these modules. These elements were meticulously developed and integrated into the B2C platform to ensure their optimal performance and compatibility with existing functionalities.

In addition, e-point delivered source code and unit tests for these module elements, providing a solid foundation for the client’s platform. This rigorous testing approach helped guarantee the stability and performance of each integrated module, ensuring that the final product met the highest standards of quality and reliability.

The project was completed with attention to detail and a strong emphasis on meeting our requirements, resulting in an enhanced B2C platform that delivered improved user experience and increased efficiency across various modules.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project that demonstrate progress and success include:

Implementation of the frontend fixes for InPost plugin: The successful integration of the InPost plugin enhanced the overall functionality and usability of the B2C platform, enabling seamless order management and delivery tracking for customers.

Fixing Integration with Ergonode: By integrating with Ergonode, e-point was able to streamline the workflow for product importing, increasing efficiency and reducing manual tasks for employees. This integration directly translated into improved productivity and cost savings for our business.

Updating Integration with Baselinker: The integration with Baselinker allowed for automatic synchronization of product data between platforms, improving accuracy and consistency in inventory management. This streamlined process saved time and reduced manual errors, resulting in a more robust and reliable data flow between systems.

URL optimization in the product catalog: By optimizing URLs in the product catalog, e-point enhanced the search engine optimization (SEO) of the B2C platform, leading to higher visibility and improved ranking on search engines. This resulted in increased website traffic, a better user experience, and ultimately, higher sales figures for our business.

High quality source code and unit tests: e-point delivered comprehensive source code and unit tests for each module element, ensuring that the B2C platform met the highest standards of code quality and test coverage. This rigorous approach minimized the risk of future issues and facilitated easy maintenance and updates to the platform.

These measurable outcomes highlight the significant progress and success of the project in enhancing the B2C platform’s functionality, efficiency, and overall performance, contributing to our business growth and competitive advantage in the market.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

e-point demonstrated a high level of professionalism and attention to detail throughout the project. Although there were periods when solutions were not delivered as quickly as anticipated, e-point always prioritized the highest quality of the delivered components.

During the entire process, e-point maintained regular communication through daily video meetings and a dedicated Slack channel, ensuring clear progress summaries and discussions of any issues. This proactive approach allowed them to stay well-informed about client needs and promptly address any concerns or adjustments as necessary.

e-point’s project management skills were evident in their effective resource allocation and the assignment of senior frontend and senior backend developers as needed, ensuring that high-quality solutions were developed while maintaining the project timeline as much as possible. The company demonstrated a strong commitment to our  needs by prioritizing communication, collaboration, and efficient problem-solving.

In conclusion, e-point’s exceptional professionalism and attention to detail, along with their focus on delivering high-quality solutions, were key factors in the success of this project and the overall satisfaction, despite occasional delays in solution delivery.

What was your primary form of communication with e-point SA?

Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive and unique aspect of e-point SA that I found throughout our collaboration was their exceptional professionalism, attention to detail, and strong focus on delivering high-quality solutions.

Professionalism: The team consistently demonstrated a high level of professionalism in their work ethic and approach to project management. They were always well-prepared for meetings, provided timely updates, and maintained open lines of communication throughout the project.

Attention to detail: e-point SA’s commitment to delivering high-quality solutions was evident through their meticulous attention to detail in every aspect of the project. They ensured that each module element was thoroughly tested before delivery, and they took the time to address any concerns or issues that arose during development.

Unique approach: e-point SA’s unique approach to project management included regular video meetings and a dedicated Slack channel for communication. This proactive approach allowed for clear progress updates, efficient collaboration, and prompt responses to client needs, ensuring that the project remained on track and aligned with our expectations.

Expertise: The team’s expertise in Magento 2 development and their experience working with various integrations enabled them to deliver solutions that were not only functional but also optimized for performance and scalability. This ensured that our B2C platform would be well-prepared for future growth and expansion.

Collaborative nature: e-point SA demonstrated a collaborative approach throughout the project, fostering an environment of open communication, constructive feedback, and mutual understanding between the client and developer teams. This allowed us to work together effectively, ensuring that our needs were met and our objectives were achieved.

The combination of their professionalism, attention to detail, unique approach, expertise, and collaborative nature made e-point SA an exceptional partner for this project, and I found these aspects particularly impressive and unique about the company.

Are there any areas for improvement or something e-point SA could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the E-Commerce Director of eCommerce Factory S.A.

Describe what your company does in a single sentence.

wOkularach.pl is a Polish e-commerce platform offering a wide selection of glasses and sunglasses, notable for their innovative digital solutions, such as a virtual eyeware fitting feature.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire e-point SA to accomplish?

• We have been working with e-point for years, as they’re responsible for the development and maintenance of our e-commerce platform. Throughout this collaboration, we have conducted numerous optimization projects that have increased our sales and improved the user experience.
• Most recently, e-point helped us implement two key solutions: A new lens configurator, which simplified the process of selecting corrective lenses, increased conversion rates, and reduced cart abandonment rates.
• An optimization of product pages and category pages, which improved the visibility of key purchase information and introduced more effective cross-sell and upsell mechanisms, directly impacting sales growth.

SOLUTION

How did you find e-point SA?

Other

Why did you select e-point SA over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from e-point SA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

E-point has been continuously developing and optimizing our e-commerce platform, delivering solutions tailored to our customers' needs.

In the most recent projects, they conducted a detailed user behavior analysis and implemented solutions that streamlined the purchasing process. The new lens configurator improved the intuitiveness of lens selection and optimized product catalog management, resulting in a higher conversion rate.

The product page optimization enhanced the visibility of key purchase information, while the new recommendation algorithm effectively directs customers to in-stock products and promotes our private label offerings.

Additionally, the new promotional module allows for dynamic promotion of selected models on category pages, leading to greater visibility and increased sales.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased conversion rates due to the new lens configurator
• Decreased cart abandonment rate
• Increased sales of private label brands
• Improved visibility of key product information
• Improved website navigation and user experience
• Implemented more effective recommendation and promotion mechanisms

Describe their project management. Did they deliver items on time? How did they respond to your needs?

e-point is highly flexible and responsive to our needs. By working in an Agile methodology and using a Time & Material model, they adjust to the project’s requirements as needed, ensuring optimal results.

What was your primary form of communication with e-point SA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

e-point SA is not just an IT service provider but a strategic partner in developing our e-commerce business. Their ability to analyze data and make informed decisions based on real user behavior and needs ensures that our implementations deliver measurable results.

Are there any areas for improvement or something e-point SA could have done differently?

All project phases were executed according to plan. In the future, we could further expand real-time reporting on optimization results.

BACKGROUND

Please describe your company and position.

I am a Department Manager of Skarbiec Holding S.A.

Describe what your company does in a single sentence.

Skarbiec TFI SA, one of Poland’s most experienced investment fund companies, manages assets totaling approximately PLN 5 billion.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire e-point SA to accomplish?

• Our team partnered with e-point to develop a platform designed for intuitive self-service, enabling customers to independently and efficiently manage their investments. The project aimed to enhance customer engagement and boost sales conversion rates.

SOLUTION

How did you find e-point SA?

• Online Search
• Referral

Why did you select e-point SA over others?

• Company values aligned
• Due to their previous projects and positive industry reputation.

How many teammates from e-point SA were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

While the Skarbiec24 project was inherently a technological initiative, its ultimate success hinges on delivering an exceptional end-user experience. To ensure this, the initial phase focused on a comprehensive analysis of user expectations and the identification of potential barriers that might hinder the experience. This phase culminated in the development of a detailed customer journey map for investors, highlighting key moments in the investment process.

Design, UX, and UI professionals were integral to the project, providing support not only at its inception but throughout its entire duration. They collaborated closely with the technology team, fine-tuning functionalities to ensure that every stage of the development met the highest standards of usability.

End users were empowered with a platform that offers a seamless, self-service experience for managing their investments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’ve built a cutting-edge, standalone sales channel.

End users were empowered with a platform that offers a seamless, self-service experience for managing their investments, featuring:

- Digital onboarding and registration

-Intuitive self-service and portfolio management

-Buying new products
 -After-sales and user communication

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This project represents a key step forward in the digital transformation of Skarbiec TFI. With a dedicated platform based on modern technologies and a flexible architecture, Skarbiec TFI gains new capabilities for managing investor relations, expanding its product portfolio, and adapting to growing regulatory challenges.

The Skarbiec24 platform will strengthen and expand the direct-to-investor (B2C) contact model, ultimately enhancing the Fund's market position and profitability.

Skarbiec TFI also opens up opportunities for market alliances and partnerships, enabling Skarbiec24 users to access new financial products. This, in turn, fosters greater user loyalty and monetization potential.

What was your primary form of communication with e-point SA?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The e-point team demonstrated professionalism, deep industry expertise, and a clear understanding of our business needs. Their flexible approach and commitment allowed us to implement a tailored solution that supports our operations in a dynamically evolving financial market. We highly recommend e-point as a reliable technology partner capable of delivering innovative and scalable solutions.

Are there any areas for improvement or something e-point SA could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Chief Digital Officer of Inter Cars SA

Describe what your company does in a single sentence.

Inter Cars SA is the leading spare parts distributor in CEE.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire e-point SA to accomplish?

• The project implemented by e-point was to validate a new business case of ours, in a proof of concept (POC) way. Namely to enable the portfolio enrichment by adding third party products over a marketplace business model, in a synergetic way to the current distribution business model.
• This needed to happen on the side of the existing B2B e-commerce system (we didn't want to risk it's stability or consume the team capacity for it), but as much as possible in a seamless way for the users.
• The purpose of the POC implementation was to verify whether the assumed scope would meet the users’ expectations. The key was to confirm whether the Partners selling parts could intuitively place them in the system and whether consumers could make transactions.

SOLUTION

How did you find e-point SA?

We have positive experience with them from previous projects.

Why did you select e-point SA over others?

e-point is a professional, knowledgeable and trustful partner. We have a successful track record.

How many teammates from e-point SA were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Based on the pre-implementation analysis performed by e-point, our own research and external consultancy we decided to continue the project using Magento software. The project's main goal has been achieved - we have expanded our portfolio of products over a Marketplace business model. The company gained unique experience in a new business model with limited investment and risk, thanks to the POC approach offered by the vendor.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Count of Sellers, Buyers, SKUs listed, Orders, Revenue, Search count, NFR.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project has been delivered utilizing the agile methodology. As we are new to the Marketplace business model constant scope changes were introduced and the team responded well. We were steering the Backlog and development according to new findings and continues user feedback loop. Their internal project management is strict and always on time.

What was your primary form of communication with e-point SA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great balance between providing software development, project management, understanding our business and agility.

Are there any areas for improvement or something e-point SA could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the I am a Project Manager at Stoen Operator, which supplies energy to over a million clients in Warsaw and its surrounding area. of Stoen Operator

Describe what your company does in a single sentence.

Energy company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire e-point SA to accomplish?

• For the contractor’s platform - so far, cooperation with contractors has been conducted via e-mail. We needed a cutting-edge tool to optimise communication and all related activities.

SOLUTION

How did you find e-point SA?

Referral

Why did you select e-point SA over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from e-point SA were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A platform for contractors -the project work was divided into 4 stages:

1. Pre-implementation analysis
2. UX/UI design
3. Developing new functionalities - integration with Stoen’s internal system
4. Testing and start-up

Online payment service - the implementation was divided into 7 stages:

1. Pre-implementation analysis
2. Preparing the environment for the integration with a BPM system, i.e., Stoen Operator's internal system
3. UX/UI graphic design
4. Integration with Blue Media (Blue Media provided the API and documentation)
5. Implementation
6. Testing and implementation of requested changes
7. Production start-up

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our mission is to digitize all processes, both B2C and B2B. Creating another new portal, this time for contractors, and digitizing customer billing processes, we’ll optimize workflows, significantly reduce the risk of human error and become a digital brand better suited to today’s fast-paced and competitive economic climate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Through years of cooperating with e-point’s trusted experts, we have built a mutual understanding and trust. This has been another ongoing process and we evaluate it’s current and continuing progress positively.

What was your primary form of communication with e-point SA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They knew exactly what we wanted and how our business worked. They’re the type of company that seeks to help the client and solve their problems.

Are there any areas for improvement or something e-point SA could have done differently?

Not at the moment.

BACKGROUND

Please describe your company and position.

I am the Web Services and Technologies Team Manager at the Digital Competence Center of Santander Bank Polska SA. of Santander Bank Polska

Describe what your company does in a single sentence.

Santander Bank Polska is one of the largest and most innovative financial institutions in Poland. We are also one of the most vibrant and fastest-growing banks in Poland today, meeting the needs of millions of personal customers, small or medium-sized enterprises and large corporations. We offer complex financial services to the highest standards, supported by modern banking technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire e-point SA to accomplish?

• To build innovative Digital Experience Platform for today's time

SOLUTION

How did you find e-point SA?

Other

Why did you select e-point SA over others?

• High ratings
• Pricing fit our budget
• Good value for cost

What was the size of e-point SA’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal was to reduce the loading time of santander.pl pages, stably accommodate twice as much traffic, and increase the computing power of the application servers. All these measures were designed to make the santander.pl portal a Digital Experience Platform for today's times.

Analysis and determination of the scope of work: The dedicated Santander Bank Polska SA. and e-point SA. teams conducted a detailed application and business analysis. The results of the analysis delineated the development directions that would yield the best results.

• Hosting and backend changes.
• Added 2 additional application server nodes, 2 HTTP nodes, and increased server RAM (from 6GB to 8GB).
• Increased the number of process cores on application servers (from 8 to 12).
• Optimized memory consumption through components and moved marker raplacers from session to application.
• Implementation of caching of frequently-accessed data retrieved.
• Frontend: Rewrote code from JavaScript to Typescript.
• Adapted graphics to portal display devices by usable WebP format.
• Optimized the speed of all components using the Lazy Loading technique.
• Reduced the number of required components by 50%.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In September 2022, santander. pl was placed first in the ranking of fastest-loading websites of Polish banks. The pages for leading products load 250-300% faster. The project reduced the carbon footprint of a single-page view on the portal by 75%. After speeding up the portal’s loading times, conversion on selected pages increased by about 10%.

Results for 3G Fast mobile traffic:

• Reduction in LCP (Largest Contentful Paint) rendering time by 65%
• Reduction in total long tasks (long tasks) TBT (Total Blocking Time) by 18%
• Reduction of the time required to render the first elements on the page by 46%
• Reduction of Speed Index, achieving dynamic and stable rendering of Above Fold space by 43%
• Reducing the overall size of downloads on the site by approximately 50%

In addition, we achieved excellent results in the sharing of good quality URLs:

• From 19.2% to 50.9% - an increase in URLs rated by Google as "good quality" for mobile traffic
• From 89.9% to 94.3% - an increase in URLs rated by Google as "good quality" for desktop traffic

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We’ve been working with e-point for many years; they understood our business and goals very well. They have over 25 years of experience designing and developing systems for the financial sector, so cooperation has been very high and fruitful. A multi-disciplinary team was dedicated to the project on the e-point side.

This included Java Developers, Frontend Developers, Testers, and Network Administrators, in addition to a Systems Architect, Business Analyst, and Project Manager. e-Piont has impressive experience in the financial industry, a very experienced team, and cooperation based on partnership. Readiness for action and professionalism is what describes them.

What was your primary form of communication with e-point SA?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Experience in the financial industry, a very experienced team, and cooperation based on partnership. Readiness for action and professionalism.

Are there any areas for improvement or something e-point SA could have done differently?

We have no areas for improvement.

BACKGROUND

Please describe your company and your position there.

Idea Getin Leasing S.A. is one of Poland’s leading leasing companies. It handles financing programs for micro-, small-, and medium-sized Polish entrepreneurs and offers them a secure and competitive model for financing their development. The company’s level of service has been confirmed by numerous awards, including “Pearl of Polish Leasing 2021", "Customer Friendly Company", and "Trustworthy Brand" (which Idea Getin has won multiple times).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point?

We wanted to ensure users of our new online portal received an intuitive and user-friendly experience. Our goal was to allow current and new customers efficient access to Idea Getin Leasing offers – while making it easier for employees to quickly and easily manage the information published on the portal.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our choice was based on e-point’s excellent references, business knowledge, and expertise in facilitating cooperation.

Describe the project in detail and walk through the stages of the project.

The e-point UX team worked to build the user’s sense that they had access to a user-friendly financial service. This was done through efficient, intuitive site functionalities. Convenience and ease of information access was a top priority. The project included building an information architecture (IA) and designing a graphical interface (GUI). Thus, it also embraced the overall concept of customer service – how the system looks and works.

How many resources from the vendor's team worked with you, and what were their positions?

The team involved in the project consisted of a project manager, architects, developers, programmers, graphic designers, UX specialists, and testers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Through a series of workshops and conceptual work up to the implementation, we were able to create a friendly place for future and existing customers. It’s a place where they can find information on how to contact us quickly as well as practical tips on handling contracts, products, or auctions.

How effective was the workflow between your team and theirs?

Communication was done flexibly on a weekly basis, as well as more frequently through project status reports.

What did you find most impressive or unique about this company?

e-point’s great advantage was their knowledge and experience.  This allows for efficient cooperation and the professional exchange of information

Are there any areas for improvement or something they could have done differently?

The project was executed very well, as intended.

BACKGROUND

Please describe your company and your position there.

I am a Head of Digital for the NN Investment Partner, one of the leading investment fund companies in Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point, and what were your goals?

After implementing a corporate portal and digital onboarding system we had the ambition to digitize the entire customer journey. That is why we needed a partner to build and implement a custom transactional platform. In this case, the most difficult task was to define how particular platform elements were supposed to work to match the level of complexity of such differentiated products as investments.

The platform project was inspired by e-commerce services. We had to effectively combine intuitive ways of acquiring funds by customers with the realities of a highly regulated financial industry. We wanted high availability of the application without service interruption noticeable to customers. Also we needed a trusted partner to respond to project challenges and risks and to close the implementation within the budget.

SOLUTION

How did you select this vendor and what were the deciding factors?

e-point SA is our long-time technology partner. The cooperation of e-point SA with NN investment Partners TFI to date has produced three successful projects: a corporate portal, digital onboarding system and our new investment fund platform

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We worked in two-week sprints using a Scrum methodology. It allowed us to stay highly agile while addressing the project challenges, such as:

• necessity to adjust the application to legislative changes appearing during sprints and affecting previous arrangements,
• introducing and adding high-risk countries,
• adjusting text-message communication to users,
• synchronising and changing our priorities in cooperation with the Transfer Agent.

How many people from the vendor's team worked with you, and what were their positions?

On the side of e-point SA the project was implemented by an interdisciplinary technical team including a: System Architect, Scrum Master, two Java Developers, Senior FrontEnd Developer, Tester, Architect and Analyst.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

e-point created a scalable system that is ready for further integration. The new platform, contrary to traditional channels, offers a highly user-friendly experience - users can analyse and buy funds on their own. Users can also easily establish individual IKE and IKZE pension fund accounts and build their own pension plans.

The platform's starting point is the navigation pulpit which can state the investment portfolio balance and allows for the investment analysis. What is more e-point based the platform architecture on microservices which allows us to develop our solution without worrying about possible system failures.

Describe their project management style, including communication tools and timeliness.

e-point SA is our long-time technology partner for the company's clients. We have a very favourable opinion on our collaboration with e-point SA. Our partner showed a great deal of flexibility and a speedy response to our changing expectations and regulations, which is of paramount importance in this industry.

What did you find most impressive or unique about this company?

Experience, engagement, and professionalism. The implementation of the project took place on schedule, thanks to the constant cooperation of the e-point project team with our experts. Such a close business relationship allowed us to control all potential project risks and close the implementation within the budget.

Are there any areas for improvement or something they could have done differently?

We have no areas for improvement.

BACKGROUND

Please describe your company and your position there.

Bezokularow.pl SA is a Polish company engaged in the sale and promotion of lenses and eyeglasses online. This includes the wOkularach.pl portal, which offers a wide range of private labels. My role in this project was: Product Owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point, and what were your goals?

Bezokularow.pl SA's strategy is fully focused on the online market through the development of its own online store, decisively cutting itself off from the traditional concept of building an offline store network. That’s why we wanted to improve our mobile and desktop channel.

SOLUTION

How did you select this vendor and what were the deciding factors?

The project was started by another provider, but Bezokularow.pl SA decided to transfer it to e-point SA due to its scale and level of sophistication.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Based on the analysis, we decided to build the application using Google’s TWA (Trusted Web Activities) technology along with the application of solutions and mechanisms in the code that provide the highest level of digital experience for mobile customers. Parallel to the mobile application project, we also carried out maintenance and development work on the online store, wOkularach.pl. It was built on the Magento 2 platform and used Akeneo (PIM), a product management system. The work was conducted using Agile methodology. We established a list of tasks to be completed on an ongoing basis, resolved technical issues, and proactively advised for work planning and prioritization.

How many resources from the vendor's team worked with you, and what were their positions?

The project was run by an e-point team consisting of experienced FED and BED developers and supported by DEVOPS. It was built for tasks related to the day-to-day operation of the online store and the execution of planned development work.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Using Magento 2 and Akeneo (PIM) has raised the level of customer service; the TWA implementation facilitated the wOkularach.pl online store’s smooth operation. This is evidenced by an increase from 32% to 66%. This increased the Speed Performance index, which affects overall Web Core Vitals performance indicators.

Describe their project management style, including communication tools and timeliness.

As for project management and communication, we used several tools like Jira, Slack, Notion etc. Both the development team and the PM were very communicative, responded quickly and keen on taking new items to work on.

What did you find most impressive or unique about this company?

e-point’s great advantage is knowledge and experience. This allows for efficient cooperation and the exchange of information on a professional level.

Are there any areas for improvement or something they could have done differently?

The project was executed very well, as intended.