e-point SA

BACKGROUND

Please describe your company and your position there.

I work as a marketing manager in a coaching company which offers support to the executive managers, entrepreneurs and high level managers in accomplishing their professional and personal goals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point, and what were your goals?

We ordered a new store version based on the Magento technology from our then technological partner. However, after more than ten months the project had not been completed, therefore we needed to find out whether the store had been designed according to the generally accepted good practice standards.

We approached e-point to conduct a technical analysis with a view to collecting information and issuing an opinion on the technical reliability and quality of the system implemented by another supplier. The audit was intended to address some key questions: should the implementation be completed, taking into account its quality to date? If yes – will the solution be free of such errors which may disable business operations? If not – why?

SOLUTION

How did you select this vendor and what were the deciding factors?

Having studied different technological companies, we wanted a company with extensive experience that has worked for the best. That was a reason we chose e-point.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our cooperation was divided into some stages:

• preparing this kind of environment for installing the application which was independent of the current supplier,
• installing the application in this environment,
• checking the installation reliability of the created modules,
• reviewing the reliability of the cache system, deciding the possibility of updating the applied Magento system components
• testing the technical reliability of the application preparation.

How many people from the vendor's team worked with you, and what were their positions?

On the side of e-point SA the project was implemented by an interdisciplinary technical team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

For the purpose of this project e-point prepared a thorough and detailed report including the following:

• information on the application installation results in an independent environment,
• assessment of the installation reliability of the modules created,
• review of the cache mechanism reliability in the application,
• assessment of the possibility of updating the Magento version of the application,
• assessment of the technical reliability of the application implementation.

Describe their project management style, including communication tools and timeliness.

Thanks to a thorough study we have received, we are now able to make informed decisions about the future of the project. The collaboration has proved e-point to be a reliable and trustworthy partner.

What did you find most impressive or unique about this company?

The problems that we encountered while implementing a new store made us even more aware of how vital an experienced technological partner is for business. We feel happy to have entrusted this audit to e-point company, and we must say we enjoyed every minute of our cooperation.

Are there any areas for improvement or something they could have done differently?

We have no areas for improvement

BACKGROUND

Please describe your company and position.

I am the I am a Project Manager at Stoen Operator, which supplies energy to over a million clients in Warsaw and its surrounding area. of Stoen Operator

Describe what your company does in a single sentence.

Energy company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire e-point SA to accomplish?

• For the contractor’s platform - so far, cooperation with contractors has been conducted via e-mail. We needed a cutting-edge tool to optimise communication and all related activities.

SOLUTION

How did you find e-point SA?

Referral

Why did you select e-point SA over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from e-point SA were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A platform for contractors -the project work was divided into 4 stages:

1. Pre-implementation analysis
2. UX/UI design
3. Developing new functionalities - integration with Stoen’s internal system
4. Testing and start-up

Online payment service - the implementation was divided into 7 stages:

1. Pre-implementation analysis
2. Preparing the environment for the integration with a BPM system, i.e., Stoen Operator's internal system
3. UX/UI graphic design
4. Integration with Blue Media (Blue Media provided the API and documentation)
5. Implementation
6. Testing and implementation of requested changes
7. Production start-up

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our mission is to digitize all processes, both B2C and B2B. Creating another new portal, this time for contractors, and digitizing customer billing processes, we’ll optimize workflows, significantly reduce the risk of human error and become a digital brand better suited to today’s fast-paced and competitive economic climate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Through years of cooperating with e-point’s trusted experts, we have built a mutual understanding and trust. This has been another ongoing process and we evaluate it’s current and continuing progress positively.

What was your primary form of communication with e-point SA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They knew exactly what we wanted and how our business worked. They’re the type of company that seeks to help the client and solve their problems.

Are there any areas for improvement or something e-point SA could have done differently?

Not at the moment.

BACKGROUND

Please describe your company and position.

I am the Web Services and Technologies Team Manager at the Digital Competence Center of Santander Bank Polska SA. of Santander Bank Polska

Describe what your company does in a single sentence.

Santander Bank Polska is one of the largest and most innovative financial institutions in Poland. We are also one of the most vibrant and fastest-growing banks in Poland today, meeting the needs of millions of personal customers, small or medium-sized enterprises and large corporations. We offer complex financial services to the highest standards, supported by modern banking technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire e-point SA to accomplish?

• To build innovative Digital Experience Platform for today's time

SOLUTION

How did you find e-point SA?

Other

Why did you select e-point SA over others?

• High ratings
• Pricing fit our budget
• Good value for cost

What was the size of e-point SA’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal was to reduce the loading time of santander.pl pages, stably accommodate twice as much traffic, and increase the computing power of the application servers. All these measures were designed to make the santander.pl portal a Digital Experience Platform for today's times.

Analysis and determination of the scope of work: The dedicated Santander Bank Polska SA. and e-point SA. teams conducted a detailed application and business analysis. The results of the analysis delineated the development directions that would yield the best results.

• Hosting and backend changes.
• Added 2 additional application server nodes, 2 HTTP nodes, and increased server RAM (from 6GB to 8GB).
• Increased the number of process cores on application servers (from 8 to 12).
• Optimized memory consumption through components and moved marker raplacers from session to application.
• Implementation of caching of frequently-accessed data retrieved.
• Frontend: Rewrote code from JavaScript to Typescript.
• Adapted graphics to portal display devices by usable WebP format.
• Optimized the speed of all components using the Lazy Loading technique.
• Reduced the number of required components by 50%.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In September 2022, santander. pl was placed first in the ranking of fastest-loading websites of Polish banks. The pages for leading products load 250-300% faster. The project reduced the carbon footprint of a single-page view on the portal by 75%. After speeding up the portal’s loading times, conversion on selected pages increased by about 10%.

Results for 3G Fast mobile traffic:

• Reduction in LCP (Largest Contentful Paint) rendering time by 65%
• Reduction in total long tasks (long tasks) TBT (Total Blocking Time) by 18%
• Reduction of the time required to render the first elements on the page by 46%
• Reduction of Speed Index, achieving dynamic and stable rendering of Above Fold space by 43%
• Reducing the overall size of downloads on the site by approximately 50%

In addition, we achieved excellent results in the sharing of good quality URLs:

• From 19.2% to 50.9% - an increase in URLs rated by Google as "good quality" for mobile traffic
• From 89.9% to 94.3% - an increase in URLs rated by Google as "good quality" for desktop traffic

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We’ve been working with e-point for many years; they understood our business and goals very well. They have over 25 years of experience designing and developing systems for the financial sector, so cooperation has been very high and fruitful. A multi-disciplinary team was dedicated to the project on the e-point side.

This included Java Developers, Frontend Developers, Testers, and Network Administrators, in addition to a Systems Architect, Business Analyst, and Project Manager. e-Piont has impressive experience in the financial industry, a very experienced team, and cooperation based on partnership. Readiness for action and professionalism is what describes them.

What was your primary form of communication with e-point SA?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Experience in the financial industry, a very experienced team, and cooperation based on partnership. Readiness for action and professionalism.

Are there any areas for improvement or something e-point SA could have done differently?

We have no areas for improvement.

BACKGROUND

Please describe your company and your position there.

Idea Getin Leasing S.A. is one of Poland’s leading leasing companies. It handles financing programs for micro-, small-, and medium-sized Polish entrepreneurs and offers them a secure and competitive model for financing their development. The company’s level of service has been confirmed by numerous awards, including “Pearl of Polish Leasing 2021", "Customer Friendly Company", and "Trustworthy Brand" (which Idea Getin has won multiple times).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point?

We wanted to ensure users of our new online portal received an intuitive and user-friendly experience. Our goal was to allow current and new customers efficient access to Idea Getin Leasing offers – while making it easier for employees to quickly and easily manage the information published on the portal.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our choice was based on e-point’s excellent references, business knowledge, and expertise in facilitating cooperation.

Describe the project in detail and walk through the stages of the project.

The e-point UX team worked to build the user’s sense that they had access to a user-friendly financial service. This was done through efficient, intuitive site functionalities. Convenience and ease of information access was a top priority. The project included building an information architecture (IA) and designing a graphical interface (GUI). Thus, it also embraced the overall concept of customer service – how the system looks and works.

How many resources from the vendor's team worked with you, and what were their positions?

The team involved in the project consisted of a project manager, architects, developers, programmers, graphic designers, UX specialists, and testers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Through a series of workshops and conceptual work up to the implementation, we were able to create a friendly place for future and existing customers. It’s a place where they can find information on how to contact us quickly as well as practical tips on handling contracts, products, or auctions.

How effective was the workflow between your team and theirs?

Communication was done flexibly on a weekly basis, as well as more frequently through project status reports.

What did you find most impressive or unique about this company?

e-point’s great advantage was their knowledge and experience.  This allows for efficient cooperation and the professional exchange of information

Are there any areas for improvement or something they could have done differently?

The project was executed very well, as intended.

BACKGROUND

Please describe your company and your position there.

I am a Head of Digital for the NN Investment Partner, one of the leading investment fund companies in Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point, and what were your goals?

After implementing a corporate portal and digital onboarding system we had the ambition to digitize the entire customer journey. That is why we needed a partner to build and implement a custom transactional platform. In this case, the most difficult task was to define how particular platform elements were supposed to work to match the level of complexity of such differentiated products as investments.

The platform project was inspired by e-commerce services. We had to effectively combine intuitive ways of acquiring funds by customers with the realities of a highly regulated financial industry. We wanted high availability of the application without service interruption noticeable to customers. Also we needed a trusted partner to respond to project challenges and risks and to close the implementation within the budget.

SOLUTION

How did you select this vendor and what were the deciding factors?

e-point SA is our long-time technology partner. The cooperation of e-point SA with NN investment Partners TFI to date has produced three successful projects: a corporate portal, digital onboarding system and our new investment fund platform

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We worked in two-week sprints using a Scrum methodology. It allowed us to stay highly agile while addressing the project challenges, such as:

• necessity to adjust the application to legislative changes appearing during sprints and affecting previous arrangements,
• introducing and adding high-risk countries,
• adjusting text-message communication to users,
• synchronising and changing our priorities in cooperation with the Transfer Agent.

How many people from the vendor's team worked with you, and what were their positions?

On the side of e-point SA the project was implemented by an interdisciplinary technical team including a: System Architect, Scrum Master, two Java Developers, Senior FrontEnd Developer, Tester, Architect and Analyst.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

e-point created a scalable system that is ready for further integration. The new platform, contrary to traditional channels, offers a highly user-friendly experience - users can analyse and buy funds on their own. Users can also easily establish individual IKE and IKZE pension fund accounts and build their own pension plans.

The platform's starting point is the navigation pulpit which can state the investment portfolio balance and allows for the investment analysis. What is more e-point based the platform architecture on microservices which allows us to develop our solution without worrying about possible system failures.

Describe their project management style, including communication tools and timeliness.

e-point SA is our long-time technology partner for the company's clients. We have a very favourable opinion on our collaboration with e-point SA. Our partner showed a great deal of flexibility and a speedy response to our changing expectations and regulations, which is of paramount importance in this industry.

What did you find most impressive or unique about this company?

Experience, engagement, and professionalism. The implementation of the project took place on schedule, thanks to the constant cooperation of the e-point project team with our experts. Such a close business relationship allowed us to control all potential project risks and close the implementation within the budget.

Are there any areas for improvement or something they could have done differently?

We have no areas for improvement.

BACKGROUND

Please describe your company and your position there.

Bezokularow.pl SA is a Polish company engaged in the sale and promotion of lenses and eyeglasses online. This includes the wOkularach.pl portal, which offers a wide range of private labels. My role in this project was: Product Owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point, and what were your goals?

Bezokularow.pl SA's strategy is fully focused on the online market through the development of its own online store, decisively cutting itself off from the traditional concept of building an offline store network. That’s why we wanted to improve our mobile and desktop channel.

SOLUTION

How did you select this vendor and what were the deciding factors?

The project was started by another provider, but Bezokularow.pl SA decided to transfer it to e-point SA due to its scale and level of sophistication.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Based on the analysis, we decided to build the application using Google’s TWA (Trusted Web Activities) technology along with the application of solutions and mechanisms in the code that provide the highest level of digital experience for mobile customers. Parallel to the mobile application project, we also carried out maintenance and development work on the online store, wOkularach.pl. It was built on the Magento 2 platform and used Akeneo (PIM), a product management system. The work was conducted using Agile methodology. We established a list of tasks to be completed on an ongoing basis, resolved technical issues, and proactively advised for work planning and prioritization.

How many resources from the vendor's team worked with you, and what were their positions?

The project was run by an e-point team consisting of experienced FED and BED developers and supported by DEVOPS. It was built for tasks related to the day-to-day operation of the online store and the execution of planned development work.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Using Magento 2 and Akeneo (PIM) has raised the level of customer service; the TWA implementation facilitated the wOkularach.pl online store’s smooth operation. This is evidenced by an increase from 32% to 66%. This increased the Speed Performance index, which affects overall Web Core Vitals performance indicators.

Describe their project management style, including communication tools and timeliness.

As for project management and communication, we used several tools like Jira, Slack, Notion etc. Both the development team and the PM were very communicative, responded quickly and keen on taking new items to work on.

What did you find most impressive or unique about this company?

e-point’s great advantage is knowledge and experience. This allows for efficient cooperation and the exchange of information on a professional level.

Are there any areas for improvement or something they could have done differently?

The project was executed very well, as intended.

BACKGROUND

Please describe your company and your position there.

I am CIO at Polski Gaz TUW We are an energy insurer in Poland - within the Orlen Group, which is the largest energy company in Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point, and what were your goals?

We needed a partner to design and implement a system for the signing and verification of all documents related to life insurance.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our goal was to improve the completion and archiving of life insurance policies, enable customers to sign contracts remotely, and allow customers to view their contracts online.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used the Agile methodology, which allowed us to define tasks on an ongoing basis, clarify technical issues, and advise on work planning and prioritization. This project was divided into phases: • Arrangements with e-point • Initial workshop • Definition of system operations • Integration into the external system • Implementation • Testing • Start of production

How many people from the vendor's team worked with you, and what were their positions?

The project was run by a team of developers and DevOps professionals. This allowed the team to adjust to various needs as they arose.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

e-point created a scalable system that is ready for further integration. We plan to expand this system by adding new functions and insurance for individual clients - affinity for clients in energy sector with cooperation with Orlen, PGNIG.

Describe their project management style, including communication tools and timeliness.

Like most Agile projects, we divided the work into sprints. This carries many technical and project management benefits. Thanks to this approach, we achieved the desired effect in the shortest possible time and we were able to deliver services to business.

What did you find most impressive or unique about this company?

Experience, engagement, and professionalism. Throughout the project, the e-point experts were very engaged. They were able to understand our business, which meant that the project was completed on time.

Are there any areas for improvement or something they could have done differently?

Currently, we have no areas for improvement.

BACKGROUND

Please describe your company and your position there.

I’m working for a global tech company that has two offices in Warsaw, Poland. The regional office is responsible for establishing relationships with business partners and providing training to enterprises, while the R&D office participates in Cloud technology projects. I'm responsible for the enterprise side, with a focus on Polish m-commerce.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point?

Polish e-commerce customers are mostly smartphone users. This can be seen in the number of Polish search engine queries: in 2021, mobile search queries were twice as frequent as desktop computer queries. This trend is sustainable, and the number of mobile Internet users is steadily increasing. However, business owners still don’t see all business opportunities in this channel. So my company decided to run a project to educate them how to fully leverage m-commerce and mobile users’ potential, especially improve mobile User Experience and site speed to facilitate online transactions.

The project’s goal was to improve mobile conversion rates through optimizing the m-commerce site user interface and increasing the speed of the whole m-site. We delivered 75+ mobile UX and speed audits to guide them towards making the most of this channel’s inherent potential. This helps adapt stores to the profile of mobile Internet users and their devices, which increases the likelihood of m-commerce purchases. As part of this project, I worked with e-point specialists to analyze the usability of the audited company's mobile site and its design.

We used a set of UX best practices and advanced diagnostic tools to perform detailed tests. As a result this project, many companies adopted our recommendations for their mobile sites; the sites now work faster and offer a better user experience and customer experience. This has had a significant positive impact on the business performance of the participating companies.

SOLUTION

How did you select this vendor?

e-point has really good references and strong expertise in the User Interface, User Experience, and Customer Experience fields. Their offer won a tender sent to leading IT solution companies, both with quality and pricing.

Describe the project in detail and walk through the stages of the project.

The project was divided into two audit areas: site speed and mobile user experience. The speed audit used three mobile metrics from Core Web Vitals:

• LCP - The time to the appearance of the largest element on the screen.
• FID - The time for the site to respond to a user action, such as pressing a button.
• CLS - A numerical representation of the visual stability of page elements (i.e. jumps and shifts) during loading, on a scale of 0 to 1.

The mobile user experience audit was based on the analysis of 58 checkpoints. These were the basis for analyzing user paths in two scenarios: 

• A simple product purchase: the user visits a product page, then goes straight to the checkout and makes the purchase.
• A more complex purchase: the user explores the catalog, navigation, categories and filters, etc. before purchase.

How many resources from the vendor's team worked with you, and what were their positions?

The project was run by a team of several people, including a project director, project manager, and several mobile developers. This allowed the team to adjust support to current needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The whole project was summarized in statistical analysis. We performed cohort analysis, comparing customers who implemented e-point recommendations vs. customers who didn’t implement them. We were able to calculate differences in mobile conversion rates between these two cohorts in a form of an externally shareable case study.

We presented the results in a top-ten list of practical recommendations, with five recommendations each for UX and mobile speed improvements. For those who want to explore particular issues in more depth, we put expanded descriptions in the methodology sections.

How effective was the workflow between your team and theirs?

Communication was done flexibly through weekly (or more frequent) project status reports, done during video conferences and real-time chatroom.

What did you find most impressive or unique about this company?

e-point’s knowledge and experience allow for efficient cooperation and professional exchange of information. Also, agility and swift reaction time were very valuable.

Are there any areas for improvement or something they could have done differently?

The whole process is executed well, as intended.

BACKGROUND

Please describe your company and your position there.

Companion Sp zoo is a company that has been providing solutions for sales teams in the form of an SFA system (fieldwork reporting) and gamification of salespeople for several years. Agencies also use the support system for merchandising, auditing and promotional projects. Companion is a leading supplier of reporting systems for outsourcing agencies. The solution makes it easier to achieve KPI's and motivates employees by using gamification which helps salespeople focus on the key elements of their work at a given moment, develops desired habits, increases engagement, and builds a positive relationship between the employee and the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point, and what were your goals?

The goal of the cooperation was to adjust Sales Companion - the first software in Poland for mobile SFA/FFA reporting with an extensive gamification platform - to the growing expectations of mobile clients. Companion focused on developing an SFA reporting system in the form of a multi-platform application (previously built for Android), available in Flutter technology, which allows to create a solution for Android and iOS devices at the same time. Mobile Companion can report vanselling sales, issue invoices using a mobile printer, and collect orders later sent to distributors via email.

On request, Companion can integrate with the distributors' system, so orders are automatically registered in sales programs and order confirmations and statuses are downloaded. In the van selling model, thanks to the connection with stock levels, the application does not allow to sell more goods than a salesperson has on stock. In addition to sales, the salesman fills out a survey consisting of any questions configured in the online system. He can scan barcodes with his phone to report out of stock, prices or inventory. If necessary, he can document his work with photos which are automatically attached to the questionnaire.

SOLUTION

How did you select this vendor and what were the deciding factors?

Very good business relations decided to invite e-point to this project. The choice was supported by excellent references, knowledge of the issue, and expertise at the right level to facilitate cooperation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Due to the fact that the solution already existed on the market, the functionality required for this project was known. In cooperation with e-point we focused on analysis, design and then programming in order to move to the project stabilization phase. The project decided to choose Google Flutter - as the main framework for the changes. The decision was not accidental. This allowed us to achieve the goals set out in the project, i.e. to create an application that works on iOS and Android systems, using one codebase, not two separate ones.

The block-framework was used for state management. This solved several important issues concerning the application state management in terms of separating the business logic from the application logic. Since the application was supposed to work also offline, the project required setting up a local database on the phone (secure local storage). However, this created a new challenge, especially in the context of large databases that require a large memory capacity of the phone. The solution turned out to be a new approach and division of data, so that it does not interfere with the smooth operation of the application.

How many resources from the vendor's team worked with you, and what were their positions?

The project was run by a team of several people, so as to adjust the support to the current needs. Participants included: project director, project manager, mobile developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

During 6 months, the e-point company realized particular stages of the project to the 90% implementation level. The next work concerned the stabilization phase, adjusting final versions of solutions to users' needs. The whole was combined with tests of the solution in various critical conditions.

Describe their project management style, including communication tools and timeliness.

Communication was done flexibly on a weekly basis or more frequently through project statuses. The team also kept in touch via Slack or email.

What did you find most impressive or unique about this company?

They made a great advantage of e-point in knowledge and experience. They allowed efficient cooperation and the exchange of information on a professional level.

Are there any areas for improvement or something they could have done differently?

The project was executed very well, as intended.

BACKGROUND

Please describe your company and your position there.

innogy Stoen Operator (iSO) started operations in 2007 as a result of a mandatory separation of sales and energy distribution. After the split, the company is an electric energy distributor for inhabitants of the capital city of Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point, and what were your goals?

To design, launch and develop an electronic connection portal for our clients. The portal was meant to optimise the work of the Customer Service and provide our customers with responsive solutions customized to the contemporary market standards.

In most industries the process of customer service is time-intensive and highly demanding, both for the staff and company customers. Each party is interested in the fastest possible way of handling matters. To address these expectations, innogy Stoen Operator decided to launch a fully mobile connection portal.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through our former employee and we considered them along our other vendors. They have great references and time for implementation was very short so we've tried and we're very pleased with the cooperation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The key purpose of the project was to promptly launch an online service to optimise the work of the Customer Service, implement a digital solution customised to the contemporary market standards, create an entirely responsive design applicable to all devices as well as add the option of submitting applications online. After the first stage of the portal launch, we gradually added the option of completing subsequent applications. Apart from launching a connection portal, e-point’s team also streamlined the existing system of customer service. It allows the logged-in customers to access the list of opened and historical cases as well as to handle correspondence with the Customer Service.

How many people from the vendor's team worked with you, and what were their positions?

UX team - Art Director, Graphics Designers, Senior Digital Strategists, Backend and Frontend Developers, Testers, Project Managers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Over the period of 4 months, e-point built a dedicated, fully digital product which addressed the needs of our customers. In the next development we added more applications and functions. As a result 90% of applications were moved online, both these for individual customers and business. The portal was also complemented with more functions which can visibly reduce the time of handling cases and facilitate the process.

Describe their project management style, including communication tools and timeliness.

“We worked using the agile approach, with division into sprints. The Agile Model carries many benefits, both from the technical point of view and the project management perspective. Short iterations ensure continuous control through frequent project redirections to the implementation-ready state”. Thanks to this approach and e-point PM Team we achieved the desired effect in the shortest possible time.

What did you find most impressive or unique about this company?

Experience, engagement, and professionalism. Early on, e-point held a workshop for us in order to probe our needs and specifics of the energy industry. They proved to us that they were the company that knew how to deal with our problems.

Are there any areas for improvement or something they could have done differently?

We are currently working with e-point on creating a portal for our suppliers. The launch will take place soon.