We help companies build great digital platforms
We are a technology consultancy and software delivery partner with a strong focus on providing an outstanding digital experience.
+25 Years of Experience
We have been building digital solutions since 1996. Most are custom projects designed by us from scratch and adjusted to our clients’ needs. We specialize in enterprise portals, e-commerce platforms, mobile solutions, and dedicated applications.
A Unique Combination of Skills
We built long-term relationships with our clients and became true partners. Our team of +200 passionate experts is always ready to provide insights and guidance on all aspects of digital transformation, such as UX/UI, CX, scalability, performance, international expansion, omnichannel customer journey… you name it.
Original Project Management Methodology
Our head office is located in Warsaw, Poland. However we successfully cooperate with customers worldwide. Our original project management methodology won the Polish Project Excellence Award twice.
Our Services Include:
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Custom Software Development
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Web Portals (Enterprise Portals, Self Service Portals, etc.)
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eCommerce Platforms (Magento Commerce, SAP Commerce),
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Product Informations Management (Akeneo PIM, Pimcore),
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Mobile Solutions
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IT Consulting
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Digital Experience Consulting
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UX/UI Design & Research
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Team Leasing / Team Extending
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Support & Maintenance
2 Languages
- Polish
- English
2 Timezones
- EET
- ECT
Custom Software Development for Financial Services
the project
"e-point’s great advantage was their knowledge and experience."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Idea Getin Leasing S.A. is one of Poland’s leading leasing companies. It handles financing programs for micro-, small-, and medium-sized Polish entrepreneurs and offers them a secure and competitive model for financing their development. The company’s level of service has been confirmed by numerous awards, including “Pearl of Polish Leasing 2021", "Customer Friendly Company", and "Trustworthy Brand" (which Idea Getin has won multiple times).
For what projects/services did your company hire e-point?
We wanted to ensure users of our new online portal received an intuitive and user-friendly experience. Our goal was to allow current and new customers efficient access to Idea Getin Leasing offers – while making it easier for employees to quickly and easily manage the information published on the portal.
How did you select this vendor and what were the deciding factors?
Our choice was based on e-point’s excellent references, business knowledge, and expertise in facilitating cooperation.
Describe the project in detail and walk through the stages of the project.
The e-point UX team worked to build the user’s sense that they had access to a user-friendly financial service. This was done through efficient, intuitive site functionalities. Convenience and ease of information access was a top priority. The project included building an information architecture (IA) and designing a graphical interface (GUI). Thus, it also embraced the overall concept of customer service – how the system looks and works.
How many resources from the vendor's team worked with you, and what were their positions?
The team involved in the project consisted of a project manager, architects, developers, programmers, graphic designers, UX specialists, and testers.
Can you share any outcomes from the project that demonstrate progress or success?
Through a series of workshops and conceptual work up to the implementation, we were able to create a friendly place for future and existing customers. It’s a place where they can find information on how to contact us quickly as well as practical tips on handling contracts, products, or auctions.
How effective was the workflow between your team and theirs?
Communication was done flexibly on a weekly basis, as well as more frequently through project status reports.
What did you find most impressive or unique about this company?
e-point’s great advantage was their knowledge and experience. This allows for efficient cooperation and the professional exchange of information
Are there any areas for improvement or something they could have done differently?
The project was executed very well, as intended.
Focus
Portfolio
Amway, InterCars, Leifheit, ING, PZU, Adamed, Google and others.
Inter Cars B2B E-commerce Platform: Strategic Asset for European Expansion
e-point has developed a customized B2B e-commerce system based on SAP Hybris for Inter Cars, Eastern Europe’s largest distributor of car parts, which was specifically tailored to meet the demanding needs of the company’s sales department and its international business partners.
The scale of the project:
- 100 thousand automobile repair shops
- 1.7 million car part products
- 7 thousand product categories
- 16 European countries
- 170 billion individual prices
- Largest SAP Hybris Commerce Cloud project in Europe in 2017
The e-commerce system developed by e-point for Inter Cars leveraged the Cloud version of SAP Hybris Commerce. This allowed optimization of system efficiency and enhancement of key security parameters while maximizing cost-effectiveness. Worth noting was that this was the largest SAP Hybris Commerce Cloud project developed in Europe in 2017.
Inter Cars set for itself the objective of developing the most intuitive and user-friendly catalog of car parts on the market. This was an enormous challenge due to the number of products in their database, the automotive market data model used and the need to personalize prices on a large scale.
This objective stemmed from a basic understanding of repair shop employees’ key need: to quickly and precisely identify a part in a question and then determine the delivery term and price level. By supplying a solution that dramatically improved this process, Inter Cars sought to improve the satisfaction and efficiency of each repair shop system user and thus ensure itself long term competitive advantage over the competition.
Leifheit’s Successful Pilot Demonstrates Untapped B2C Sales Potential
For decades, Leifheit – a home products manufacturer based in Germany – sold its products through distributors. Recently, they made the decision to sell directly to consumers via their branded online store. While this proved to be a profitable decision, there were some technical roadblocks that needed to be overcome.
What was key to this e-commerce pilot’s success? Several things.
Key 1: Communication
In every project, communication is vital. Everyone involved should be able to see how the work is progressing. Because this project had several dispersed international teams, we had to think carefully about how to keep everyone connected. To facilitate such distributed communication, we decided to use Google Hangouts and Jira’s project-tracking tools instead of email. Regular video conferences between us and Leifheit also enhanced our information exchange and allowed both sides to clarify any questions or uncertainties. Having a Project Coordinator in Leifheit Polska also provided us with a lot of great support.
Key 2: Cleanup
Our initial workload involved a thorough analysis of the existing code and a reduction in Leifheit’s technological debt. In a two-month timeframe, we eliminated code errors and got the platform working correctly. We also removed ERP-to-e-commerce communication problems, e.g. issues with payment and product return procedures.
Key 3: Project Support
We made the project support process as transparent as possible. This meant regular status meetings, followed by lists of the actions and decisions necessary for us to meet the scheduled deadlines. Such openness and clarity allowed us to build confidence and partnership in the project.
Key 4: Choosing the Right Platform
Leifheit’s online store was built on SAP Commerce, which provides stability and security and also supports international e-commerce. SAP Commerce allows the creation of local stores on a common platform and lets users manage product catalogues and product availability for particular markets. Plus, there is broad support for many currencies, tax rates, and languages.
Another great advantage of SAP Commerce is that it is not a scratch-built platform but a set of elements that can be assembled as desired. The time required for implementation is much less than that of a tailor-made platform. Further customization can be provided by various extensions, including those provided by e-point.
An additional factor was that Leifheit uses SAP ERP and SAP Marketing; an e-commerce solution in the same ecosystem was a natural choice. Plus, SAP has an excellent reputation for service and stability; it provides technical support to clients and is built on proven technologies like Java and Apache SOLR.
E-Commerce Success Requires UX Optimization
While a lot of this project was technical in nature – we cleaned up a lot of code and implemented various optimization techniques – true success required more than just coding. We also strove to improve the customer experience. Our design team and UX specialists put in some sterling work and helped craft a solution that increased both conversion and sales volume.
Overall, we think the results speak for themselves.
255% Sales Growth In 3 Months
At this point in the project, we concentrated on quick wins: accelerated optimization actions that produce great results over a short time. These are found by identifying problems or difficulties in the purchasing process.
A New Portal for PZU Clients
With 22 million clients, PZU Group is the largest insurer in Central and Eastern Europe.
It offers a wide range of products to the Polish market: life assurance, property and health insurance, investment and savings accounts, pension plans and retirement accounts, private health insurance, and a vast array of assistance services. Their new strategy focuses strongly on online customer service; their goals include capturing a 50% market share in the direct market by 2020. To pursue these goals, e-point designed a new self-service portal that better positions PZU to meet customers’ needs. Getting to know PZU clients
To deliver on the project, we created an interdisciplinary team of PZU and e-point members. On PZU’s side, this included people from the e-marketing department, product managers, and representatives from the R&D department.
A New Product Classification Method
To create a portal that performs strongly, we had to devise a new product structure. We wanted to make it easy for PZU customers to find products that met their individual needs.
PZU’s product pages also had a massive overhaul. Guided by the principles of plain language, the PZU team made the new website content as reader-friendly as possible, ridding it of lengthy compound sentences and complex terminology. The e-point team proposed a cleaner layout and new graphic forms to enhance communication.
Promoting self-service was also a major goal for the new portal. Each product has an understandable description of all possible forms of purchase. But insurance and finance are not just sales. Extended service is an important factor in customer satisfaction, especially when it becomes necessary to claim insurance.
The new PZU portal was developed with Active Content, e-point’s proprietary CMS, as its backbone.
How to create real innovation - project management at Aleo.pl
Aleo.com is unique in that the client – spółka ING Usługi dla Biznesu – was directly involved in the project, actually having set up camp at e-point’s office. This is not the usual practice in the market.
Such close cooperation resulted from ING’s great commitment and confidence in the e-point team. The Aleo.pl trading/auction platform was a unique initiative not only for the Group (ING and e-point) but for the market at large as well. At the same time, an analysis of the requirements clearly showed that the project would be very extensive and multi-faceted, and its implementation would require ongoing communication and collaboration of ideas between partners - the client and the contractor.
A dedicated team was established at ING to deal solely with Aleo.com, and an office for the Group’s representatives was set up at e-point’s premises.
Due to the uniqueness of the project, not one but a combination of several methodologies were selected for development. The combination of methodologies is key to IT projects, as it allows an optimum result to be obtained in terms of the client’s expectations of the time - scope - cost triangle.
Since the project was a priority for ING and that quality would determine the success of the final product, we opted for a combination of three methodologies: Waterfall, Iterative Waterfall, and Scrum. The last methodology represents the agile approach, where methodologies leverage variability and instability - features most disliked by project managers - as prime sources of strength and effectiveness.
E-commerce platform for 31 countries
New platform needed
The company decided to build a completely new online system that could handle significantly more Users, offer new functionalities, and allow for flexible functionality changes to keep pace with the ever changing business environment. An important aim of the new project was to deliver a new, clear and attractive information layer to facilitate placing orders and attract people to Amway. The new system was to be built with Java Enterprise on an IBM WebSphere platform.
The biggest project in the history of e-point SA Design Challenge
- E-Commerce system with Corporate Portal
- Prices generated according to User Profile
- Country-specific delivery and payment methods
- Payment processing in multiple currencies
- 30 languages, up to 3 languages per country
Technological Challenge
- 3,000,000 lines of code
- 550 application screens
- Integration with 6 external systems
- 400 database tables
- 1000 transactions per second
- 700 parameters monitored
- 14 software platforms
- 100+ servers and network devices
- 99.95% system availability
Organizational Challenge
- 89 project phases
- 722 change requests processed
- 92 IT and business specialists engaged in project design and execution
- 1097 installations of the System in both test and production environments
- 43 on-site meetings abroad
Companion a New Field Sales Team Management App
When we started our cooperation with Companion, they already had an application that had been developed a few years ago. The company wanted to:
- Make the application faster.
- Adapt the UX solutions to users’ current needs.
- Reduce technical debt.
- Utilize a framework that enabled easy onboarding for new programmers.
New Flutter-based app
After considering Companion’s needs, we recommended building a new application using Flutter.
Flutter is an advanced Software Development Kit from Google that enables the creation of cross‑platform solutions with a single code base. There is no need to create separate applications for each OS; this reduces production and maintenance costs as well as the time to launch. Flutter is used by Alibaba, eBay, Philips, Google, and other well-known leaders.
Implementation and use
Because Companion already had an existing solution, we knew all the required functionalities. We focused our efforts on the following areas:
- Analysis
- Front-end app development
- Workshops
- Integration with the customer’s backend (via API)
We used a block framework to manage the state of the application. This allowed us to solve several important issues with the separation of business and application logic.
The application had to work offline, which is why the project required building secure local storage on the user’s device. This presented new challenges, especially considering the huge databases requiring extensive storage capacity. The solution to the problem was to partition the data in a way that did not disturb the app’s normal functioning – a completely new approach.
Results
Technology now gives us so many options that building and maintaining separate native mobile applications is not always a good idea. In the case of Companion, we built a modern cross-device application with Flutter in just six months.
Reviews
the project
Technical Audit for Coaching Company
"We feel happy to have entrusted this audit to e-point."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I work as a marketing manager in a coaching company which offers support to the executive managers, entrepreneurs and high level managers in accomplishing their professional and personal goals.
For what projects/services did your company hire e-point, and what were your goals?
We ordered a new store version based on the Magento technology from our then technological partner. However, after more than ten months the project had not been completed, therefore we needed to find out whether the store had been designed according to the generally accepted good practice standards.
We approached e-point to conduct a technical analysis with a view to collecting information and issuing an opinion on the technical reliability and quality of the system implemented by another supplier. The audit was intended to address some key questions: should the implementation be completed, taking into account its quality to date? If yes – will the solution be free of such errors which may disable business operations? If not – why?
How did you select this vendor and what were the deciding factors?
Having studied different technological companies, we wanted a company with extensive experience that has worked for the best. That was a reason we chose e-point.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Our cooperation was divided into some stages:
- preparing this kind of environment for installing the application which was independent of the current supplier,
- installing the application in this environment,
- checking the installation reliability of the created modules,
- reviewing the reliability of the cache system, deciding the possibility of updating the applied Magento system components
- testing the technical reliability of the application preparation.
How many people from the vendor's team worked with you, and what were their positions?
On the side of e-point SA the project was implemented by an interdisciplinary technical team
Can you share any measurable outcomes of the project or general feedback about the deliverables?
For the purpose of this project e-point prepared a thorough and detailed report including the following:
- information on the application installation results in an independent environment,
- assessment of the installation reliability of the modules created,
- review of the cache mechanism reliability in the application,
- assessment of the possibility of updating the Magento version of the application,
- assessment of the technical reliability of the application implementation.
Describe their project management style, including communication tools and timeliness.
Thanks to a thorough study we have received, we are now able to make informed decisions about the future of the project. The collaboration has proved e-point to be a reliable and trustworthy partner.
What did you find most impressive or unique about this company?
The problems that we encountered while implementing a new store made us even more aware of how vital an experienced technological partner is for business. We feel happy to have entrusted this audit to e-point company, and we must say we enjoyed every minute of our cooperation.
Are there any areas for improvement or something they could have done differently?
We have no areas for improvement
the project
Custom Software Development for Financial Services
"e-point’s great advantage was their knowledge and experience."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Idea Getin Leasing S.A. is one of Poland’s leading leasing companies. It handles financing programs for micro-, small-, and medium-sized Polish entrepreneurs and offers them a secure and competitive model for financing their development. The company’s level of service has been confirmed by numerous awards, including “Pearl of Polish Leasing 2021", "Customer Friendly Company", and "Trustworthy Brand" (which Idea Getin has won multiple times).
For what projects/services did your company hire e-point?
We wanted to ensure users of our new online portal received an intuitive and user-friendly experience. Our goal was to allow current and new customers efficient access to Idea Getin Leasing offers – while making it easier for employees to quickly and easily manage the information published on the portal.
How did you select this vendor and what were the deciding factors?
Our choice was based on e-point’s excellent references, business knowledge, and expertise in facilitating cooperation.
Describe the project in detail and walk through the stages of the project.
The e-point UX team worked to build the user’s sense that they had access to a user-friendly financial service. This was done through efficient, intuitive site functionalities. Convenience and ease of information access was a top priority. The project included building an information architecture (IA) and designing a graphical interface (GUI). Thus, it also embraced the overall concept of customer service – how the system looks and works.
How many resources from the vendor's team worked with you, and what were their positions?
The team involved in the project consisted of a project manager, architects, developers, programmers, graphic designers, UX specialists, and testers.
Can you share any outcomes from the project that demonstrate progress or success?
Through a series of workshops and conceptual work up to the implementation, we were able to create a friendly place for future and existing customers. It’s a place where they can find information on how to contact us quickly as well as practical tips on handling contracts, products, or auctions.
How effective was the workflow between your team and theirs?
Communication was done flexibly on a weekly basis, as well as more frequently through project status reports.
What did you find most impressive or unique about this company?
e-point’s great advantage was their knowledge and experience. This allows for efficient cooperation and the professional exchange of information
Are there any areas for improvement or something they could have done differently?
The project was executed very well, as intended.
the project
Custom Transactional System for Investment Fund
"Experience, engagement, and professionalism."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am a Head of Digital for the NN Investment Partner, one of the leading investment fund companies in Poland.
For what projects/services did your company hire e-point, and what were your goals?
After implementing a corporate portal and digital onboarding system we had the ambition to digitize the entire customer journey. That is why we needed a partner to build and implement a custom transactional platform. In this case, the most difficult task was to define how particular platform elements were supposed to work to match the level of complexity of such differentiated products as investments.
The platform project was inspired by e-commerce services. We had to effectively combine intuitive ways of acquiring funds by customers with the realities of a highly regulated financial industry. We wanted high availability of the application without service interruption noticeable to customers. Also we needed a trusted partner to respond to project challenges and risks and to close the implementation within the budget.
How did you select this vendor and what were the deciding factors?
e-point SA is our long-time technology partner. The cooperation of e-point SA with NN investment Partners TFI to date has produced three successful projects: a corporate portal, digital onboarding system and our new investment fund platform
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We worked in two-week sprints using a Scrum methodology. It allowed us to stay highly agile while addressing the project challenges, such as:
- necessity to adjust the application to legislative changes appearing during sprints and affecting previous arrangements,
- introducing and adding high-risk countries,
- adjusting text-message communication to users,
- synchronising and changing our priorities in cooperation with the Transfer Agent.
How many people from the vendor's team worked with you, and what were their positions?
On the side of e-point SA the project was implemented by an interdisciplinary technical team including a: System Architect, Scrum Master, two Java Developers, Senior FrontEnd Developer, Tester, Architect and Analyst.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
e-point created a scalable system that is ready for further integration. The new platform, contrary to traditional channels, offers a highly user-friendly experience - users can analyse and buy funds on their own. Users can also easily establish individual IKE and IKZE pension fund accounts and build their own pension plans.
The platform's starting point is the navigation pulpit which can state the investment portfolio balance and allows for the investment analysis. What is more e-point based the platform architecture on microservices which allows us to develop our solution without worrying about possible system failures.
Describe their project management style, including communication tools and timeliness.
e-point SA is our long-time technology partner for the company's clients. We have a very favourable opinion on our collaboration with e-point SA. Our partner showed a great deal of flexibility and a speedy response to our changing expectations and regulations, which is of paramount importance in this industry.
What did you find most impressive or unique about this company?
Experience, engagement, and professionalism. The implementation of the project took place on schedule, thanks to the constant cooperation of the e-point project team with our experts. Such a close business relationship allowed us to control all potential project risks and close the implementation within the budget.
Are there any areas for improvement or something they could have done differently?
We have no areas for improvement.
the project
E-Commerce Development for Eyeglass Company
"e-point’s great advantage was knowledge and experience."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Bezokularow.pl SA is a Polish company engaged in the sale and promotion of lenses and eyeglasses online. This includes the wOkularach.pl portal, which offers a wide range of private labels. My role in this project was: Product Owner
For what projects/services did your company hire e-point, and what were your goals?
Bezokularow.pl SA's strategy is fully focused on the online market through the development of its own online store, decisively cutting itself off from the traditional concept of building an offline store network. That’s why we wanted to improve our mobile and desktop channel.
How did you select this vendor and what were the deciding factors?
The project was started by another provider, but Bezokularow.pl SA decided to transfer it to e-point SA due to its scale and level of sophistication.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Based on the analysis, we decided to build the application using Google’s TWA (Trusted Web Activities) technology along with the application of solutions and mechanisms in the code that provide the highest level of digital experience for mobile customers. Parallel to the mobile application project, we also carried out maintenance and development work on the online store, wOkularach.pl. It was built on the Magento 2 platform and used Akeneo (PIM), a product management system. The work was conducted using Agile methodology. We established a list of tasks to be completed on an ongoing basis, resolved technical issues, and proactively advised for work planning and prioritization.
How many resources from the vendor's team worked with you, and what were their positions?
The project was run by an e-point team consisting of experienced FED and BED developers and supported by DEVOPS. It was built for tasks related to the day-to-day operation of the online store and the execution of planned development work.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Using Magento 2 and Akeneo (PIM) has raised the level of customer service; the TWA implementation facilitated the wOkularach.pl online store’s smooth operation. This is evidenced by an increase from 32% to 66%. This increased the Speed Performance index, which affects overall Web Core Vitals performance indicators.
Describe their project management style, including communication tools and timeliness.
As for project management and communication, we used several tools like Jira, Slack, Notion etc. Both the development team and the PM were very communicative, responded quickly and keen on taking new items to work on.
What did you find most impressive or unique about this company?
e-point’s great advantage is knowledge and experience. This allows for efficient cooperation and the exchange of information on a professional level.
Are there any areas for improvement or something they could have done differently?
The project was executed very well, as intended.
the project
Custom Software Development for Insurance Company
"They were able to understand our business, which meant that the project was completed on time."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am CIO at Polski Gaz TUW We are an energy insurer in Poland - within the Orlen Group, which is the largest energy company in Poland.
For what projects/services did your company hire e-point, and what were your goals?
We needed a partner to design and implement a system for the signing and verification of all documents related to life insurance.
How did you select this vendor and what were the deciding factors?
Our goal was to improve the completion and archiving of life insurance policies, enable customers to sign contracts remotely, and allow customers to view their contracts online.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We used the Agile methodology, which allowed us to define tasks on an ongoing basis, clarify technical issues, and advise on work planning and prioritization. This project was divided into phases: • Arrangements with e-point • Initial workshop • Definition of system operations • Integration into the external system • Implementation • Testing • Start of production
How many people from the vendor's team worked with you, and what were their positions?
The project was run by a team of developers and DevOps professionals. This allowed the team to adjust to various needs as they arose.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
e-point created a scalable system that is ready for further integration. We plan to expand this system by adding new functions and insurance for individual clients - affinity for clients in energy sector with cooperation with Orlen, PGNIG.
Describe their project management style, including communication tools and timeliness.
Like most Agile projects, we divided the work into sprints. This carries many technical and project management benefits. Thanks to this approach, we achieved the desired effect in the shortest possible time and we were able to deliver services to business.
What did you find most impressive or unique about this company?
Experience, engagement, and professionalism. Throughout the project, the e-point experts were very engaged. They were able to understand our business, which meant that the project was completed on time.
Are there any areas for improvement or something they could have done differently?
Currently, we have no areas for improvement.
the project
UI/UX Design & Dev for Mobile Commerce Company
"The whole process is executed well, as intended."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I’m working for a global tech company that has two offices in Warsaw, Poland. The regional office is responsible for establishing relationships with business partners and providing training to enterprises, while the R&D office participates in Cloud technology projects. I'm responsible for the enterprise side, with a focus on Polish m-commerce.
For what projects/services did your company hire e-point?
Polish e-commerce customers are mostly smartphone users. This can be seen in the number of Polish search engine queries: in 2021, mobile search queries were twice as frequent as desktop computer queries. This trend is sustainable, and the number of mobile Internet users is steadily increasing. However, business owners still don’t see all business opportunities in this channel. So my company decided to run a project to educate them how to fully leverage m-commerce and mobile users’ potential, especially improve mobile User Experience and site speed to facilitate online transactions.
The project’s goal was to improve mobile conversion rates through optimizing the m-commerce site user interface and increasing the speed of the whole m-site. We delivered 75+ mobile UX and speed audits to guide them towards making the most of this channel’s inherent potential. This helps adapt stores to the profile of mobile Internet users and their devices, which increases the likelihood of m-commerce purchases. As part of this project, I worked with e-point specialists to analyze the usability of the audited company's mobile site and its design.
We used a set of UX best practices and advanced diagnostic tools to perform detailed tests. As a result this project, many companies adopted our recommendations for their mobile sites; the sites now work faster and offer a better user experience and customer experience. This has had a significant positive impact on the business performance of the participating companies.
How did you select this vendor?
e-point has really good references and strong expertise in the User Interface, User Experience, and Customer Experience fields. Their offer won a tender sent to leading IT solution companies, both with quality and pricing.
Describe the project in detail and walk through the stages of the project.
The project was divided into two audit areas: site speed and mobile user experience. The speed audit used three mobile metrics from Core Web Vitals:
- LCP - The time to the appearance of the largest element on the screen.
- FID - The time for the site to respond to a user action, such as pressing a button.
- CLS - A numerical representation of the visual stability of page elements (i.e. jumps and shifts) during loading, on a scale of 0 to 1.
The mobile user experience audit was based on the analysis of 58 checkpoints. These were the basis for analyzing user paths in two scenarios:
- A simple product purchase: the user visits a product page, then goes straight to the checkout and makes the purchase.
- A more complex purchase: the user explores the catalog, navigation, categories and filters, etc. before purchase.
How many resources from the vendor's team worked with you, and what were their positions?
The project was run by a team of several people, including a project director, project manager, and several mobile developers. This allowed the team to adjust support to current needs.
Can you share any outcomes from the project that demonstrate progress or success?
The whole project was summarized in statistical analysis. We performed cohort analysis, comparing customers who implemented e-point recommendations vs. customers who didn’t implement them. We were able to calculate differences in mobile conversion rates between these two cohorts in a form of an externally shareable case study.
We presented the results in a top-ten list of practical recommendations, with five recommendations each for UX and mobile speed improvements. For those who want to explore particular issues in more depth, we put expanded descriptions in the methodology sections.
How effective was the workflow between your team and theirs?
Communication was done flexibly through weekly (or more frequent) project status reports, done during video conferences and real-time chatroom.
What did you find most impressive or unique about this company?
e-point’s knowledge and experience allow for efficient cooperation and professional exchange of information. Also, agility and swift reaction time were very valuable.
Are there any areas for improvement or something they could have done differently?
The whole process is executed well, as intended.
the project
Sales Companion App Dev for Reporting System Solution
"They allowed efficient cooperation and the exchange of information on a professional level."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Companion Sp zoo is a company that has been providing solutions for sales teams in the form of an SFA system (fieldwork reporting) and gamification of salespeople for several years. Agencies also use the support system for merchandising, auditing and promotional projects. Companion is a leading supplier of reporting systems for outsourcing agencies. The solution makes it easier to achieve KPI's and motivates employees by using gamification which helps salespeople focus on the key elements of their work at a given moment, develops desired habits, increases engagement, and builds a positive relationship between the employee and the company.
For what projects/services did your company hire e-point, and what were your goals?
The goal of the cooperation was to adjust Sales Companion - the first software in Poland for mobile SFA/FFA reporting with an extensive gamification platform - to the growing expectations of mobile clients. Companion focused on developing an SFA reporting system in the form of a multi-platform application (previously built for Android), available in Flutter technology, which allows to create a solution for Android and iOS devices at the same time. Mobile Companion can report vanselling sales, issue invoices using a mobile printer, and collect orders later sent to distributors via email.
On request, Companion can integrate with the distributors' system, so orders are automatically registered in sales programs and order confirmations and statuses are downloaded. In the van selling model, thanks to the connection with stock levels, the application does not allow to sell more goods than a salesperson has on stock. In addition to sales, the salesman fills out a survey consisting of any questions configured in the online system. He can scan barcodes with his phone to report out of stock, prices or inventory. If necessary, he can document his work with photos which are automatically attached to the questionnaire.
How did you select this vendor and what were the deciding factors?
Very good business relations decided to invite e-point to this project. The choice was supported by excellent references, knowledge of the issue, and expertise at the right level to facilitate cooperation.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Due to the fact that the solution already existed on the market, the functionality required for this project was known. In cooperation with e-point we focused on analysis, design and then programming in order to move to the project stabilization phase. The project decided to choose Google Flutter - as the main framework for the changes. The decision was not accidental. This allowed us to achieve the goals set out in the project, i.e. to create an application that works on iOS and Android systems, using one codebase, not two separate ones.
The block-framework was used for state management. This solved several important issues concerning the application state management in terms of separating the business logic from the application logic. Since the application was supposed to work also offline, the project required setting up a local database on the phone (secure local storage). However, this created a new challenge, especially in the context of large databases that require a large memory capacity of the phone. The solution turned out to be a new approach and division of data, so that it does not interfere with the smooth operation of the application.
How many resources from the vendor's team worked with you, and what were their positions?
The project was run by a team of several people, so as to adjust the support to the current needs. Participants included: project director, project manager, mobile developers.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
During 6 months, the e-point company realized particular stages of the project to the 90% implementation level. The next work concerned the stabilization phase, adjusting final versions of solutions to users' needs. The whole was combined with tests of the solution in various critical conditions.
Describe their project management style, including communication tools and timeliness.
Communication was done flexibly on a weekly basis or more frequently through project statuses. The team also kept in touch via Slack or email.
What did you find most impressive or unique about this company?
They made a great advantage of e-point in knowledge and experience. They allowed efficient cooperation and the exchange of information on a professional level.
Are there any areas for improvement or something they could have done differently?
The project was executed very well, as intended.
the project
Custom Software Dev for Energy Company
"They proved to us that they were the company that knew how to deal with our problems."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
innogy Stoen Operator (iSO) started operations in 2007 as a result of a mandatory separation of sales and energy distribution. After the split, the company is an electric energy distributor for inhabitants of the capital city of Poland.
For what projects/services did your company hire e-point, and what were your goals?
To design, launch and develop an electronic connection portal for our clients. The portal was meant to optimise the work of the Customer Service and provide our customers with responsive solutions customized to the contemporary market standards.
In most industries the process of customer service is time-intensive and highly demanding, both for the staff and company customers. Each party is interested in the fastest possible way of handling matters. To address these expectations, innogy Stoen Operator decided to launch a fully mobile connection portal.
How did you select this vendor and what were the deciding factors?
We found them through our former employee and we considered them along our other vendors. They have great references and time for implementation was very short so we've tried and we're very pleased with the cooperation.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
The key purpose of the project was to promptly launch an online service to optimise the work of the Customer Service, implement a digital solution customised to the contemporary market standards, create an entirely responsive design applicable to all devices as well as add the option of submitting applications online. After the first stage of the portal launch, we gradually added the option of completing subsequent applications. Apart from launching a connection portal, e-point’s team also streamlined the existing system of customer service. It allows the logged-in customers to access the list of opened and historical cases as well as to handle correspondence with the Customer Service.
How many people from the vendor's team worked with you, and what were their positions?
UX team - Art Director, Graphics Designers, Senior Digital Strategists, Backend and Frontend Developers, Testers, Project Managers.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Over the period of 4 months, e-point built a dedicated, fully digital product which addressed the needs of our customers. In the next development we added more applications and functions. As a result 90% of applications were moved online, both these for individual customers and business. The portal was also complemented with more functions which can visibly reduce the time of handling cases and facilitate the process.
Describe their project management style, including communication tools and timeliness.
“We worked using the agile approach, with division into sprints. The Agile Model carries many benefits, both from the technical point of view and the project management perspective. Short iterations ensure continuous control through frequent project redirections to the implementation-ready state”. Thanks to this approach and e-point PM Team we achieved the desired effect in the shortest possible time.
What did you find most impressive or unique about this company?
Experience, engagement, and professionalism. Early on, e-point held a workshop for us in order to probe our needs and specifics of the energy industry. They proved to us that they were the company that knew how to deal with our problems.
Are there any areas for improvement or something they could have done differently?
We are currently working with e-point on creating a portal for our suppliers. The launch will take place soon.
the project
Online Configurator for Publishing House
"Their output was designed with our clients in mind."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
C.H. Beck Publishing House has been operating on the Polish market since 1993. It brings out publications in the field of law, taxes, economics, academic and application literature as well as books in foreign languages. One of its flagship products is Legalis – an online Legal Information System comprising a continuously updated base of legal acts, judicial decisions with commentaries, legal systems, monographies and C.H. Beck journals.
For what projects/services did your company hire e-point?
To design an online configurator for accessing the online Legal Information System Legalis.
What were your goals for this project?
The project aimed at creating a consistent concept of service for independent configuration of the legal information system Legalis, to be used by small and medium law firms.
How did you select e-point?
We decided to use the services of a business partner we were familiar with. However, the area of our cooperation was completely new.
Describe the project in detail.
Due to a vast number of available modules and multiple configuration options, Legalis had been previously sold exclusively by our advisors. So it was quite a challenge to develop an online tool which could help small and medium law firms to independently learn about, configure and purchase the Legal Information System Legalis.
What was the team composition?
UX team - Art Director, Graphics Designers, Senior Digital Strategists, UX Manager.
Can you share any outcomes from the project that demonstrate progress or success?
Their output was designed with our clients in mind. It offers easy self-service, is intuitive and features highly clear product sites as well as many additional options such as a possibility of saving the provisional order and completing it later. The need for an online configurator has been strongly proven by the pandemic. During this time of limited interaction between advisors and clients, it has become a vital channel for retaining the existing customers and winning new ones.
How effective was the workflow between your team and theirs?
Actually, we co-created the project with e-point experts. At the core of it were our regular workshops during which we exchanged new knowledge and ran feedback sessions on the already achieved outcomes. We find this to be a highly efficient model of cooperation, with many benefits to the project.
What did you find most impressive about this company?
Their thorough knowledge and experience. During this implementation it became very obvious we were dealing with experts who understand how important a good product insight and grasp of detail are for the project.
Are there any areas for improvement?
Not at all.
the project
E-Commerce Dev for Household Goods Supplier
"e-point is a consulting company that aims to achieve the success of its clients."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Leifheit has been a leading provider of cleaning, ironing, drying, and kitchen goods for 62 years. They employ about 1,100 people and serve 80 countries worldwide. I am responsible for e-commerce and marketing activities.
For what projects/services did your company hire e-point, and what were your goals?
For decades, Leifheit – a home products manufacturer based in Germany – sold its products through distributors. Recently, we made the decision to sell directly to consumers via our branded online store.
The project involved more than just coming up with a new website design; it impacted several operational, technical, and e-commerce areas.
How did you select e-point and what were the deciding factors?
Leifheit decided to transfer the project of their online store to e-point because of our organization’s experience in SAP Commerce technology and in running large, international e-commerce projects.
Leifheit personnel commented that e-point worked very hard to understand the company’s needs and offer the most relevant solutions. Among the key factors in Leifheit’s decision to work with e-point was e-point’s reputation as a partner and technology provider as well as the high standards maintained throughout the project.
Establishing a strong relationship as a trusted partner allowed the Leifheit team to proceed with a sense of security.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
This project was initially contracted to another supplier, but the scale and level of difficulty overwhelmed him. Leifheit decided to transfer the project to a more reliable partner and choose e-point.
The process was divided into stages. In the first step e-point reduced technological debt. We saw a quick win effect, and decided to contract further works for eliminating all debt, implement various optimization techniques and finally built our online store on SAP Commerce, which provides stability, security and also supports international e-commerce.
Then the e-point design team and UX specialists put in some sterling work and helped craft a solution that increased both conversion and sales volume. In the next steps we decided to implement e2m storefront a proprietary e-point solution that allows us to quickly adjust e-commerce to PWA standard.
Then we launched a new portal which provided users with expert knowledge and facilitated shopping. Portal is integrated with e-commerce and SAP Commerce.
The international nature of the project was also very important during implementation that is why we chose CMS ActiveContent - also a proprietary e-point solution.
After the success of their pilot e-commerce implementation, a PWA implementation and a web portal redesign, our company decided to launch online B2C sales in Germany and other countries.
Also, thanks to e-point mobile first approach for design and their expert consultancy Leifheit has obtained the ability to download a store like an app from Google (TWA) and Apple Stores (Cordova) at a very low cost and time with no separate development.
How many people from the vendor's team worked with you, and what were their positions?
Depending on the project stage end needs, different roles were involved in - programmers, fronted developers, testers, architects, project managers and the others.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Providing intuitive purchasing process across devices quickly produced measurable effects:
- 178% more transactions
- 192% better conversion rate
- 370% more revenue
- 69% increase in average order value
The data has confirmed that we properly addressed its customers' needs. Shortly after the new online store was launched, the share of mobile users among all buyers rose to 33.75% (as compared to 22.53% previously).
What is more after e-commerce was launched in Germany, data showed that over 60% of all German market customers use mobile devices to visit the store.
Describe their project management style, including communication tools and timelines.
Workflow was very good. We communicated on JIRA, we had weekly meetings and dispelled all doubts on Teams. The management of the project and our expectations was at a high level. Finally implementations took place ahead of schedule.
What did you find most impressive or unique about this company?
e-point is more than a software house. This company has become for us a partner with extensive knowledge and experience. e-point is also a consulting company that aims to achieve the success of its clients.
They also have very strong competences in UX/UI. That’s why they gave us complex solutions.
Are there any areas for improvement?
For this moment we have no areas for improvement. After our long cooperation I am still sure that it was the best possible choice.
e-point excellently handled the whole process, from several workshops and conceptualization to implementation, delivering an intuitive, informative, and efficient portal. The team flexibly and frequently communicated the project, providing reports. Above all, they were well-versed in this field.