e-point SA

BACKGROUND

Please describe your company and your position there.

I am CIO at Polski Gaz TUW We are an energy insurer in Poland - within the Orlen Group, which is the largest energy company in Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point, and what were your goals?

We needed a partner to design and implement a system for the signing and verification of all documents related to life insurance.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our goal was to improve the completion and archiving of life insurance policies, enable customers to sign contracts remotely, and allow customers to view their contracts online.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used the Agile methodology, which allowed us to define tasks on an ongoing basis, clarify technical issues, and advise on work planning and prioritization. This project was divided into phases: • Arrangements with e-point • Initial workshop • Definition of system operations • Integration into the external system • Implementation • Testing • Start of production

How many people from the vendor's team worked with you, and what were their positions?

The project was run by a team of developers and DevOps professionals. This allowed the team to adjust to various needs as they arose.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

e-point created a scalable system that is ready for further integration. We plan to expand this system by adding new functions and insurance for individual clients - affinity for clients in energy sector with cooperation with Orlen, PGNIG.

Describe their project management style, including communication tools and timeliness.

Like most Agile projects, we divided the work into sprints. This carries many technical and project management benefits. Thanks to this approach, we achieved the desired effect in the shortest possible time and we were able to deliver services to business.

What did you find most impressive or unique about this company?

Experience, engagement, and professionalism. Throughout the project, the e-point experts were very engaged. They were able to understand our business, which meant that the project was completed on time.

Are there any areas for improvement or something they could have done differently?

Currently, we have no areas for improvement.

BACKGROUND

Please describe your company and your position there.

I’m working for a global tech company that has two offices in Warsaw, Poland. The regional office is responsible for establishing relationships with business partners and providing training to enterprises, while the R&D office participates in Cloud technology projects. I'm responsible for the enterprise side, with a focus on Polish m-commerce.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point?

Polish e-commerce customers are mostly smartphone users. This can be seen in the number of Polish search engine queries: in 2021, mobile search queries were twice as frequent as desktop computer queries. This trend is sustainable, and the number of mobile Internet users is steadily increasing. However, business owners still don’t see all business opportunities in this channel. So my company decided to run a project to educate them how to fully leverage m-commerce and mobile users’ potential, especially improve mobile User Experience and site speed to facilitate online transactions.

The project’s goal was to improve mobile conversion rates through optimizing the m-commerce site user interface and increasing the speed of the whole m-site. We delivered 75+ mobile UX and speed audits to guide them towards making the most of this channel’s inherent potential. This helps adapt stores to the profile of mobile Internet users and their devices, which increases the likelihood of m-commerce purchases. As part of this project, I worked with e-point specialists to analyze the usability of the audited company's mobile site and its design.

We used a set of UX best practices and advanced diagnostic tools to perform detailed tests. As a result this project, many companies adopted our recommendations for their mobile sites; the sites now work faster and offer a better user experience and customer experience. This has had a significant positive impact on the business performance of the participating companies.

SOLUTION

How did you select this vendor?

e-point has really good references and strong expertise in the User Interface, User Experience, and Customer Experience fields. Their offer won a tender sent to leading IT solution companies, both with quality and pricing.

Describe the project in detail and walk through the stages of the project.

The project was divided into two audit areas: site speed and mobile user experience. The speed audit used three mobile metrics from Core Web Vitals:

• LCP - The time to the appearance of the largest element on the screen.
• FID - The time for the site to respond to a user action, such as pressing a button.
• CLS - A numerical representation of the visual stability of page elements (i.e. jumps and shifts) during loading, on a scale of 0 to 1.

The mobile user experience audit was based on the analysis of 58 checkpoints. These were the basis for analyzing user paths in two scenarios: 

• A simple product purchase: the user visits a product page, then goes straight to the checkout and makes the purchase.
• A more complex purchase: the user explores the catalog, navigation, categories and filters, etc. before purchase.

How many resources from the vendor's team worked with you, and what were their positions?

The project was run by a team of several people, including a project director, project manager, and several mobile developers. This allowed the team to adjust support to current needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The whole project was summarized in statistical analysis. We performed cohort analysis, comparing customers who implemented e-point recommendations vs. customers who didn’t implement them. We were able to calculate differences in mobile conversion rates between these two cohorts in a form of an externally shareable case study.

We presented the results in a top-ten list of practical recommendations, with five recommendations each for UX and mobile speed improvements. For those who want to explore particular issues in more depth, we put expanded descriptions in the methodology sections.

How effective was the workflow between your team and theirs?

Communication was done flexibly through weekly (or more frequent) project status reports, done during video conferences and real-time chatroom.

What did you find most impressive or unique about this company?

e-point’s knowledge and experience allow for efficient cooperation and professional exchange of information. Also, agility and swift reaction time were very valuable.

Are there any areas for improvement or something they could have done differently?

The whole process is executed well, as intended.

BACKGROUND

Please describe your company and your position there.

Companion Sp zoo is a company that has been providing solutions for sales teams in the form of an SFA system (fieldwork reporting) and gamification of salespeople for several years. Agencies also use the support system for merchandising, auditing and promotional projects. Companion is a leading supplier of reporting systems for outsourcing agencies. The solution makes it easier to achieve KPI's and motivates employees by using gamification which helps salespeople focus on the key elements of their work at a given moment, develops desired habits, increases engagement, and builds a positive relationship between the employee and the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point, and what were your goals?

The goal of the cooperation was to adjust Sales Companion - the first software in Poland for mobile SFA/FFA reporting with an extensive gamification platform - to the growing expectations of mobile clients. Companion focused on developing an SFA reporting system in the form of a multi-platform application (previously built for Android), available in Flutter technology, which allows to create a solution for Android and iOS devices at the same time. Mobile Companion can report vanselling sales, issue invoices using a mobile printer, and collect orders later sent to distributors via email.

On request, Companion can integrate with the distributors' system, so orders are automatically registered in sales programs and order confirmations and statuses are downloaded. In the van selling model, thanks to the connection with stock levels, the application does not allow to sell more goods than a salesperson has on stock. In addition to sales, the salesman fills out a survey consisting of any questions configured in the online system. He can scan barcodes with his phone to report out of stock, prices or inventory. If necessary, he can document his work with photos which are automatically attached to the questionnaire.

SOLUTION

How did you select this vendor and what were the deciding factors?

Very good business relations decided to invite e-point to this project. The choice was supported by excellent references, knowledge of the issue, and expertise at the right level to facilitate cooperation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Due to the fact that the solution already existed on the market, the functionality required for this project was known. In cooperation with e-point we focused on analysis, design and then programming in order to move to the project stabilization phase. The project decided to choose Google Flutter - as the main framework for the changes. The decision was not accidental. This allowed us to achieve the goals set out in the project, i.e. to create an application that works on iOS and Android systems, using one codebase, not two separate ones.

The block-framework was used for state management. This solved several important issues concerning the application state management in terms of separating the business logic from the application logic. Since the application was supposed to work also offline, the project required setting up a local database on the phone (secure local storage). However, this created a new challenge, especially in the context of large databases that require a large memory capacity of the phone. The solution turned out to be a new approach and division of data, so that it does not interfere with the smooth operation of the application.

How many resources from the vendor's team worked with you, and what were their positions?

The project was run by a team of several people, so as to adjust the support to the current needs. Participants included: project director, project manager, mobile developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

During 6 months, the e-point company realized particular stages of the project to the 90% implementation level. The next work concerned the stabilization phase, adjusting final versions of solutions to users' needs. The whole was combined with tests of the solution in various critical conditions.

Describe their project management style, including communication tools and timeliness.

Communication was done flexibly on a weekly basis or more frequently through project statuses. The team also kept in touch via Slack or email.

What did you find most impressive or unique about this company?

They made a great advantage of e-point in knowledge and experience. They allowed efficient cooperation and the exchange of information on a professional level.

Are there any areas for improvement or something they could have done differently?

The project was executed very well, as intended.

BACKGROUND

Please describe your company and your position there.

innogy Stoen Operator (iSO) started operations in 2007 as a result of a mandatory separation of sales and energy distribution. After the split, the company is an electric energy distributor for inhabitants of the capital city of Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point, and what were your goals?

To design, launch and develop an electronic connection portal for our clients. The portal was meant to optimise the work of the Customer Service and provide our customers with responsive solutions customized to the contemporary market standards.

In most industries the process of customer service is time-intensive and highly demanding, both for the staff and company customers. Each party is interested in the fastest possible way of handling matters. To address these expectations, innogy Stoen Operator decided to launch a fully mobile connection portal.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through our former employee and we considered them along our other vendors. They have great references and time for implementation was very short so we've tried and we're very pleased with the cooperation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The key purpose of the project was to promptly launch an online service to optimise the work of the Customer Service, implement a digital solution customised to the contemporary market standards, create an entirely responsive design applicable to all devices as well as add the option of submitting applications online. After the first stage of the portal launch, we gradually added the option of completing subsequent applications. Apart from launching a connection portal, e-point’s team also streamlined the existing system of customer service. It allows the logged-in customers to access the list of opened and historical cases as well as to handle correspondence with the Customer Service.

How many people from the vendor's team worked with you, and what were their positions?

UX team - Art Director, Graphics Designers, Senior Digital Strategists, Backend and Frontend Developers, Testers, Project Managers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Over the period of 4 months, e-point built a dedicated, fully digital product which addressed the needs of our customers. In the next development we added more applications and functions. As a result 90% of applications were moved online, both these for individual customers and business. The portal was also complemented with more functions which can visibly reduce the time of handling cases and facilitate the process.

Describe their project management style, including communication tools and timeliness.

“We worked using the agile approach, with division into sprints. The Agile Model carries many benefits, both from the technical point of view and the project management perspective. Short iterations ensure continuous control through frequent project redirections to the implementation-ready state”. Thanks to this approach and e-point PM Team we achieved the desired effect in the shortest possible time.

What did you find most impressive or unique about this company?

Experience, engagement, and professionalism. Early on, e-point held a workshop for us in order to probe our needs and specifics of the energy industry. They proved to us that they were the company that knew how to deal with our problems.

Are there any areas for improvement or something they could have done differently?

We are currently working with e-point on creating a portal for our suppliers. The launch will take place soon.

BACKGROUND

Please describe your company and your position there.

C.H. Beck Publishing House has been operating on the Polish market since 1993. It brings out publications in the field of law, taxes, economics, academic and application literature as well as books in foreign languages. One of its flagship products is Legalis – an online Legal Information System comprising a continuously updated base of legal acts, judicial decisions with commentaries, legal systems, monographies and C.H. Beck journals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point?

To design an online configurator for accessing the online Legal Information System Legalis.

What were your goals for this project?

The project aimed at creating a consistent concept of service for independent configuration of the legal information system Legalis, to be used by small and medium law firms.

SOLUTION

How did you select e-point?

We decided to use the services of a business partner we were familiar with. However, the area of our cooperation was completely new.

Describe the project in detail.

Due to a vast number of available modules and multiple configuration options, Legalis had been previously sold exclusively by our advisors. So it was quite a challenge to develop an online tool which could help small and medium law firms to independently learn about, configure and purchase the Legal Information System Legalis.

What was the team composition?

UX team - Art Director, Graphics Designers, Senior Digital Strategists, UX Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their output was designed with our clients in mind. It offers easy self-service, is intuitive and features highly clear product sites as well as many additional options such as a possibility of saving the provisional order and completing it later. The need for an online configurator has been strongly proven by the pandemic. During this time of limited interaction between advisors and clients, it has become a vital channel for retaining the existing customers and winning new ones.

How effective was the workflow between your team and theirs?

Actually, we co-created the project with e-point experts. At the core of it were our regular workshops during which we exchanged new knowledge and ran feedback sessions on the already achieved outcomes. We find this to be a highly efficient model of cooperation, with many benefits to the project.

What did you find most impressive about this company?

Their thorough knowledge and experience. During this implementation it became very obvious we were dealing with experts who understand how important a good product insight and grasp of detail are for the project.

Are there any areas for improvement?

Not at all.

BACKGROUND

Please describe your company and your position there.

Leifheit has been a leading provider of cleaning, ironing, drying, and kitchen goods for 62 years. They employ about 1,100 people and serve 80 countries worldwide. I am responsible for e-commerce and marketing activities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point, and what were your goals?

For decades, Leifheit – a home products manufacturer based in Germany – sold its products through distributors. Recently, we made the decision to sell directly to consumers via our branded online store.

The project involved more than just coming up with a new website design; it impacted several operational, technical, and e-commerce areas.

SOLUTION

How did you select e-point and what were the deciding factors?

Leifheit decided to transfer the project of their online store to e-point because of our organization’s experience in SAP Commerce technology and in running large, international e-commerce projects.

Leifheit personnel commented that e-point worked very hard to understand the company’s needs and offer the most relevant solutions. Among the key factors in Leifheit’s decision to work with e-point was e-point’s reputation as a partner and technology provider as well as the high standards maintained throughout the project.

Establishing a strong relationship as a trusted partner allowed the Leifheit team to proceed with a sense of security.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This project was initially contracted to another supplier, but the scale and level of difficulty overwhelmed him. Leifheit decided to transfer the project to a more reliable partner and choose e-point.

The process was divided into stages. In the first step e-point reduced technological debt. We saw a quick win effect, and decided to contract further works for eliminating all debt, implement various optimization techniques and finally built our online store on SAP Commerce, which provides stability, security and also supports international e-commerce.

Then the e-point design team and UX specialists put in some sterling work and helped craft a solution that increased both conversion and sales volume. In the next steps we decided to implement e2m storefront a proprietary e-point solution that allows us to quickly adjust e-commerce to PWA standard.

Then we launched a new portal which provided users with expert knowledge and facilitated shopping. Portal is integrated with e-commerce and SAP Commerce.

The international nature of the project was also very important during implementation that is why we chose CMS ActiveContent - also a proprietary e-point solution.

After the success of their pilot e-commerce implementation, a PWA implementation and a web portal redesign, our company decided to launch online B2C sales in Germany and other countries.

Also, thanks to e-point mobile first approach for design and their expert consultancy Leifheit has obtained the ability to download a store like an app from Google (TWA) and Apple Stores (Cordova) at a very low cost and time with no separate development.

How many people from the vendor's team worked with you, and what were their positions?

Depending on the project stage end needs, different roles were involved in - programmers, fronted developers, testers, architects, project managers and the others.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Providing intuitive purchasing process across devices quickly produced measurable effects:

• 178% more transactions
• 192% better conversion rate
• 370% more revenue
• 69% increase in average order value

The data has confirmed that we properly addressed its customers' needs. Shortly after the new online store was launched, the share of mobile users among all buyers rose to 33.75% (as compared to 22.53% previously).

What is more after e-commerce was launched in Germany, data showed that over 60% of all German market customers use mobile devices to visit the store.

Describe their project management style, including communication tools and timelines.

Workflow was very good. We communicated on JIRA, we had weekly meetings and dispelled all doubts on Teams. The management of the project and our expectations was at a high level. Finally implementations took place ahead of schedule.

What did you find most impressive or unique about this company?

e-point is more than a software house. This company has become for us a partner with extensive knowledge and experience. e-point is also a consulting company that aims to achieve the success of its clients.

They also have very strong competences in UX/UI. That’s why they gave us complex solutions.

Are there any areas for improvement?

For this moment we have no areas for improvement. After our long cooperation I am still sure that it was the best possible choice.

BACKGROUND

Please describe your company and position.

I am the CEO of Premium Clinic Wroclaw

Describe what your company does in a single sentence.

Premium Clinic Wrocław is a private medical center offering premium-quality diagnostics treatments and specialist consultations for patients of all ages.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire e-point SA to accomplish?

We contacted e-point SA as we wanted to automate dietary and physical activity guidance for our patients. We were looking for the usage of AI technologies to personalize health recommendations but weren’t sure about the technological and legal requirements to implement this kind of solution.

SOLUTION

How did you find e-point SA?

Referral

Why did you select e-point SA over others?

They aligned with our values of patient-centered innovation.

How many teammates from e-point SA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project included the thorough assessment of AI capabilities in healthcare personalization for Premium Clinic. The goal was to find opportunities for automating dietary and physical activity guidance for patients while adhering to all regulations.
e-point SA had a team of AI experts who conducted:

• Evaluation of Existing AI models for analyzing patient health questionnaires.
• Legal Assessment of AI usage under UE healthcare regulations.
• Business Analysis of Potential ROI for the patient recommendation systems.
• Delivery of a final report summarizing technical and legal barriers and business implications.
• Recommendations for steps toward AI usage at Premium Clinic

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Knowing how AI can be applied to our patient services in our clinic.
• Understanding legal and regulatory requirements before any implementations.
• Confidence in our future decisions is based on the deep technical analysis e-point experts have conducted.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was precise and professional. The team delivered all milestones and maintained regular communication on schedule. They adjusted their analysis based on our feedback and questions.

What was your primary form of communication with e-point SA?

Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive thing about e-point is their deep expertise in the healthcare industry and their ability to deliver results with both speed and precision. Their technical excellence, structured approach, and commitment to knowledge sharing helped us transform AI concepts into actionable business insights

Are there any areas for improvement or something e-point SA could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the CEO of Vertabelo SA

Describe what your company does in a single sentence.

Vertabelo SA is a Polish SaaS business that provides tools for databases and data professionals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire e-point SA to accomplish?

• Vertabelo operates globally (mainly in the US and Western Europe), and its registered office is in Poland (Warsaw). We decided to transition from the e-point Private Cloud to AWS, increasing its system’s accessibility to global clients and enabling partnerships with external technology providers based on a standarised DevOps tool stack.

SOLUTION

How did you find e-point SA?

We have been working together for many years.

Why did you select e-point SA over others?

Because of our long-standing and good quality cooperation

How many teammates from e-point SA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For the first three months, e-point team analysed all systems and estimated the total cost of the migration.  For the next several months, e-point adapted the apps and their components to the new environment.A crucial step was to containerize all applications, which ensured isolation and consistency regardless of where an app was launched. Then e-point team implemented the infrastructure, which had to meet several key requirements

A crucial step was to containerise all applications, which ensured isolation and consistency regardless of where an app was launched. Prepared Docker application images can also be easily replicated for increased performance and reliability. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After we completed the migration, the following results were observed: 

• App continuity was maintained
• Application system standardisation
• Shorter user response times (up to 50%)
• Access to programmable infrastructure
• Cost optimisation 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Scrum methodology was choosen as a project management approach. Project items were delivered on time in short sprints. They were very flexible in their communication.

What was your primary form of communication with e-point SA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

e-point  gave us regular updates, they answered all questions we had immediately and overall were exceptional in communication and understanding what we needed.

Are there any areas for improvement or something e-point SA could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the e-commerce & marketing manager of Leifheit Polska

Describe what your company does in a single sentence.

For 60 years, Leifheit has remained a leading provider of household supplies, offering its products in more than 80 countries across the globe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire e-point SA to accomplish?
The goal of the project was to increase the appeal of the web store, improve navigability, shorten search times and make additional benefits more prominent.

SOLUTION

How did you find e-point SA?

We have been working together for many years, E-Point is a partner in our digital transformation.

Why did you select e-point SA over others?

Because of our long-standing cooperation, we have confidence in e-point.

Describe the scope of work in detail. Please include a summary of key deliverables.

Market analyses, customer observations and hands-on workshops were at the foundation of our comprehensive optimisation of web store. e-point created personas and identified potential threats for a more coherent strategy. The optimisation involved such elements as the interface, navigation and the purchasing process, and was in-line with modern design principles and market trends. Other features included context filters, optimised mobile navigation and new options added to the product pages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The changes have not only contributed to improving the customer experience, but have also resulted in measurable business-related benefits, driving sales and boosting customer loyalty. The changes have resulted in: 

• Search times shorter by 60%
• A 100% increase in the conversion rate
• A 17% increase in the average cart value.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Effective communication with e-point combined with constantly analysing and monitoring customer behaviour and the sales results have enabled us to identify further areas that could be optimised for even higher business performance.

What was your primary form of communication with e-point SA?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I appreciate most is the commitment and e-point's individual approach to every our project.

Are there any areas for improvement or something e-point SA could have done differently?

I can't find any.