DVC Solutions Inc.

BACKGROUND

Introduce your business and what you do there.

Pritlead is a software development firm offering solutions to automotive and insurance companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DVC Solutions Ltd.?

We needed additional PHP development resources.

SOLUTION

What was the scope of their involvement?

DVC integrated into our development process. The first project was a redesign of our warranty support platform. They built modules for invoicing, administration, and product setup. Our software uses PHP on the backend, and JavaScript on the frontend. It’s used for warranty contracts, claims, invoices, and anything else related to processing automotive insurance.

What is the team composition?

We worked with one of their business developers, a full-stack developer, and a designer.

How did you come to work with DVC Solutions Ltd.?

I searched online for companies and came across DVC. They had a nice homepage and quickly responded to my inquiry. I met with their representative and we discussed their offer, technologies, certificates, and processes. They had high standards and could meet our requirements for developing insurance software.

How much have you invested with them?

We’ve spent €20,000 ($25,000) thus far.

What is the status of this engagement?

We started working with DVC in September 2017 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

DVC is committed to helping us resolve any issues or bugs. They’re highly skilled in the technologies they’re using and effectively allocate tasks within their team. They manage our needs well and have resources for every part of the development process. They’re also flexible and react quickly to project changes.

How did DVC Solutions Ltd. perform from a project management standpoint?

Their business developer functioned as a project manager of sorts and always assigned the right people for the job. We usually communicate over Slack, Skype, or telephone. We also use Jira for task tracking.

What did you find most impressive about them?

They employ similar processes as our internal team and adhere to the same high standards. DVC possesses a good development methodology and are talented problem-solvers.

Are there any areas they could improve?

No. I’d recommend them to anyone.

BACKGROUND

Introduce your business and what you do there.

I own Svensk Mediabevakning, a Swedish marketing firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DVC Solutions Ltd.?

We needed affordable third-party development services.

SOLUTION

What was the scope of their involvement?

They’ve developed multiple websites, dev shops, and applications. DVC has also designed handwritten and digital components.

For one collaborative project, they developed an in-house web shop for a large end-client’s sales team. Our client requested extra components in addition to the scope’s original specifications. In addition, DVC developed an app for an Italian restaurant in Sweden. The Android version is live; the iOS will go live soon.

Currently, they’re working on a complicated app for a large company. They’re meeting us in a few weeks to review specifications.

What is the team composition?

They assign project managers. The team ranges between two and four developers, depending on the project’s size. The upcoming project will have up to eight resources.

How much have you invested with them?

We’ve spent between $50,000–$199,999.

What is the status of this engagement?

Work started in September 2014 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They deliver quality products on or ahead of schedule. The team’s accessibility and efficiency make them natural development partners. We experienced a few bugs due to miscommunications, but DVC made prompt corrections after regular business hours.

How did DVC Solutions Ltd. perform from a project management standpoint?

They worked effectively via Skype WhatsApp, and phone.

What did you find most impressive about them?

When issues arise, they take responsibility and don’t charge extra for revisions. Similarly, they’re flexible about working additional hours when end-clients make changes.

Are there any areas they could improve?

No, I have nothing negative to say about them.

Do you have any advice for potential customers?

Be open. Give them a chance to prove they’re a responsible company.

BACKGROUND

Please describe your company and your position there.

I am a marketing team member at an auto-parts company in Bosnia and Herzegovina. Our company has about 150 employees. We supply garages and other auto-parts stores with imported goods through our network of 19 retailers and a wholesale branch. I manage our website and social networks, graphic design, and promotional items.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DVC Solutions Ltd.?

Originally, we hired DVC Solutions to design and develop an official website in accordance with specific instructions from our corporate management. Since then, they’ve provided technical support and just agreed to redesign our website.

What were your goals for this project?

We wanted a modern look with new features that we could easily update; the platform also had to be user-friendly.

SOLUTION

How did you select this vendor?

My team searched for local web designers based on recommendations from other clients and friends. None of these designers met our requirements. We were close to giving up on the idea when our CEO received promotional mail from DVC Solutions. Once we decided to check them out, they showed how well they understood our requirements and proposed a fair price. That made our decision easy.

Describe the project in detail.

We started with a short series of discovery meetings to discuss our requirements. In under two weeks, we received mockups and designs for the homepage. They were proactive and offered excellent ideas, so we finalized the design with no trouble at all. Additionally, they proposed concepts for additional pages, implemented the business map they developed (which functions similarly to Google Maps), and suggested items for future consideration.

I acted as the contact person on for my team. I was incredibly pleased by their understanding of our business concept, strategies, and deliverables.

What was the team composition?

DVC Solutions was just starting their business when we met, so we communicated primarily with their present CEO, Bojan, who passed on the tasks to his team members. I knew their names but and duties but didn’t need to contact them. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Only a month after our new website launched, DVC Solutions was hired by our biggest business partner. They liked our site so much that they wanted to have something similar. The redesigned contact form brought many new followers to our business, many of whom continue to share positive feedback.

Now, five years later, the time has come to redesign the website. We have decided to trust the same vendor with this task.

How effective was the workflow between your team and theirs?

They are reliable, punctual, agreeable, and always available by mail or phone. Their company has grown during our collaboration, and they’ve communicated professionally at every stage. All of the team members strike the right balance between professionalism and friendliness. They’re a pleasure to work with.

What did you find most impressive about this company?

They have the best combination of knowledge, experience, and patience. I was amazed by their willingness to explain things that interested me as a website administrator.

Are there any areas for improvement?

As always, some things could have gone better. But, at the time, the work was done to our satisfaction.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and managing director of Cube, a business development agency and successful partner with American firms. We work in the area of marketing, business development, and graphic design.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DVC Solutions Ltd.?

We needed help with web and iOS app development for myself and my clients who are in 15 different countries around the world.

SOLUTION

What was the scope of their involvement?

They develop web and iOS apps for mobile phones. We use PHP and MySQL as the database for iOS apps.

What is the team composition?

My point of contact is Bojan (Chief Executive Officer, DVC Solutions Ltd.). There are three people on the team for web development and iOS application development.

How did you come to work with DVC Solutions Ltd.?

I’ve personally known Bojan since he started his firm five years ago.

How much have you invested with them?

We have invested $40,000–$50,000 so far.

What is the status of this engagement?

We started working together in June 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m working faster and better than my competition thanks to their help.

How did DVC Solutions Ltd. perform from a project management standpoint?

We use Skype and other platforms for communication. We usually use a web app for project management.

What did you find most impressive about them?

There’s very clear communication between us. They’re also very responsive and quick at delivering.

Are there any areas they could improve?

They’re in the process of growing and have young people who are gaining experience and knowledge. I’ve been in this business for 22 years, and despite this, I’ve come to trust their team.

Do you have any advice for potential customers?

My experience has been very positive with them. They deliver the results you want and provide analytics once the project is complete. They also offer technical support during and after the project.

BACKGROUND

Introduce your business and what you do there.

I am the owner of OrdeX, a mobile and web-based B2B networking platform. It facilitates connections between hotels, restaurants, and cafés with suppliers for ordering, delivery, and tracking.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DVC Solutions?

I’ve identified a lot of communication problems between these shop owners and their suppliers. I don’t have IT experience, but I had an idea to solve these problems. I approached DVC Solutions to create a solution.

SOLUTION

What was the scope of their involvement?

I provided them a general set of requirements, based on which the team architected and developed all the necessary components. DVC Solutions built my mobile and web app which connects B2B collaborators in one cloud-based platform.

Venue owners in Bosnia typically have to make individual phone orders to their suppliers. The app we’ve built gathers all the suppliers in one place, allowing users to pick the products they want and schedule deliveries. They’re able to track orders and receive notifications on the estimated delivery time.

We have only built an Android version so far, which accounts for 90% of mobile devices on the Bosnian market. We’re starting work on an iOS version.

What is the team composition?

I worked directly with the CEO, their business developer, and a project manager. I had a couple of meetings with the developers, but the main contact was with the company’s principals.

How did you come to work with DVC Solutions?

I am based in the same city as their team. I received a few recommendations from some of their past clients. I contacted one other company, but DVC Solutions gave me much more confidence.

How much have you invested with them?

The total cost of their work has been around $70,000.

What is the status of this engagement?

We started working with DVC Solutions in January 2017. The iOS version is expected to launch in a couple of months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app has launched and is being used by a couple of customers so far. We have an ongoing effort to onboard suppliers.

They helped me apply to an acceleration program held by a large Hungarian oil company. We were one of the eight finalists out of the 70 competing companies, mainly because of DVC Solutions’ recommendations and work.

How did DVC Solutions perform from a project management standpoint?

DVC Solutions delivered 95% of our sprints on time, and some of the delays were caused by a lack of funding on my part. They have good project management skills and market knowledge. Our offices are close by, so we were able to have frequent face-to-face meetings. We also communicated through phone and email.

What did you find most impressive about them?

They brought a level of simplicity to their approach and didn’t waste time on convoluted solutions. The team understood my requirements quickly, without the need for additional discussion.

Are there any areas they could improve?

Onboarding more developers would help them develop faster. I didn’t have a crucial timeline, though.

Do you have any advice for future clients of theirs?

Keep requests simple in order to get accurate estimates from the development team.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder of a startup that specializes in parental control. Our app gives parents the ability to track, manage, and control a child’s behavior online. Parents control activities on the child’s phone by connecting to the child’s device from the parent’s account.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DVC Solutions Ltd.?

We needed to develop an Android version of our app. The main challenge was from the technical side. It was quite advanced to be able to use the accessibility functions and control another device via a parent’s phone.

SOLUTION

What was the scope of their involvement?

We had the idea of what we wanted and how to do it, but we didn’t have the visual identity of the solution. We approached them with the request to do a complete UI and UX, the branding of the solution, and the technical implementation. We cooperated throughout the entire project and still cooperate on the app updates and upgrades. Our plan is to develop an iOS version shortly with them.

After a parent initially connects their phone to their child’s phone, a parent can see the child’s location in real-time and the location history record showing where the child was in the last few days. The parent can also allow or prohibit the use of apps and websites, as well as schedule the use of apps. They can also create alarms and reminders and see the battery level, SMS, calls, and contact list on the phone. We are now publishing the geofence feature allowing parents to draw an area on the map and mark it as a safe area. If the child leaves that area, the parent will receive a notification. They integrated the geofence and the app usage so parents can set which apps can be used in which geofence area. They can mark an area as school, and if the child is there, then he/she can use the permitted apps.

What is the team composition?

We were in touch with the CEO, a project manager, and the technical team.

How did you come to work with DVC Solutions Ltd.?

They are local, and I had heard of them from various sources. When I started my project, I collected 4–5 offers from different companies, and DVC seemed like the most promising option.

How much have you invested in them?

We have spent around $80,000–$90,000 so far.

What is the status of this engagement?

We began working with them in November 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The free version of the app is live in the Google Play Store. The premium version of the app will be published soon. We haven’t made any strong marketing campaigns yet, but we have just under 5,000 downloads of the app and approximately 1,600 active users. Our retention rate is very high around 34%–35%.

When it comes to the stability, our metrics are very good. Google says it should be under 1%, and we are at 0.3%, which is very good. We have had positive feedback from our users and the current average rating in the Play Store is 4.1.

How did DVC Solutions Ltd. perform from a project management standpoint?

We had regular meetings with the technical team and the project manager where we discussed the project according to Scrum methodology. We mostly used Trello, and we also used Jira briefly as well.

They performed very well and I am highly satisfied with their services. They were helpful as product developers, consulting us about what features would be good and not good to have in the app. They gave us a lot of very useful advice. On the technical side, everything was perfect. They delivered everything within the deadline.

What did you find most impressive about them?

They are highly flexible and gave us the freedom to make changes. They have a creative approach and way of thinking.

I had a great experience working with them. They are highly disciplined and organized, and they deliver within the agreed deadlines and according to the conditions we set up initially.

Are there any areas they could improve?

There is always room for improvement. They mentioned they had two junior developers for the iOS development. I would suggest hiring a mid-level iOS developer, but juniors can start the project. It would be good to have someone more experienced in that field.

If they had more people, we could finish sooner.

Do you have any advice for potential customers?

My advice would be to know what you want in the beginning.

BACKGROUND

Please describe your company and your position there.

I am the owner and manager of a company that provides payment solutions worldwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DVC Solutions Inc., and what were your goals?

Creating a customized affiliate program for our external marketing partners.

SOLUTION

How did you select this vendor and what were the deciding factors?

Referred by a friend.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I started the project in April 2020. To reach prospective customers, I designed a marketing method that I needed an affiliate program for.    I contacted Bojan, CEO, about the Program's functionality for this initial release. The program launch was scheduled for July 2020. And so it was. The Program was ready on time.

Then  I came up with more features. Talked to Bojan. No prob. These features have been programmed and added. All was in place by October 2020. In March 2021, I came up with more features. I sent word to Bojan. They were put into effect in August 2021.Now we got another issue to resolve.Due to changes in the banking platform, we had to adjust our affiliate program. Talked to Kristina. No prob. The changes went live in March 2022. 

How many people from the vendor's team worked with you, and what were their positions?

• Bojan V., CEO
• Kristina U., Project Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Not yet. We went live in June 2022.

Describe their project management style, including communication tools and timeliness.

Initially, I got in touch with Bojan, CEO. He understood after a few seconds what I needed. I felt great confidence. He was always polite and respectful. Then Kristina took over the communication. We did an excellent review of all the functions I wanted the program to be able to perform. So we did not need additional contact until the job was done. When the ordered job was ready, I did a function check before publishing. If I found any slight discrepancy, for the most part not, I notified Kristina, and she took care of this immediately.

What did you find most impressive or unique about this company?

They listened to my needs during an enjoyable dialogue. Asked me to email the requirements. They came up with their suggestions. Helped me design features to make them even better and more accessible for customers to use. They did their job. No apologies, no delays, no corrections caused by misunderstanding.    Working with them was so simple and easygoing.  No issue was impossible to solve.  

 I remember that I was engaged for several days with a problem and could not find a solution to this. I mentioned it to Kristina, and after 30 minutes, she mailed me a possible solution.  I got the feeling that they could solve everything. I felt a great dose of confidence. I felt I had a partner that could solve all of my project's issues.Great. You could call them any time, and they would answer. If Kristina should take a vacation, she mailed me to let me know to whom I could speak if I needed help.

Are there any areas for improvement or something they could have done differently?

Right now they're perfect, but I'm sure they're working on a day-to-day basis to improve their services. That's what makes these guys so good. Never-ending improvement.