Disruptive Advertising

BACKGROUND

Please describe your company and your position there.

I am head of SEO/SEM marketing for LifeVantage. "Discover the innovative world of Nutrigenomics, and how LifeVantage is using nutrients to control specific genes associated with the major scientific theories of aging."

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Disruptive Advertising?

We needed help separating the different markets in Google Analytics as well as getting support with Facebook pixel and GTM.

What were your goals for this project?

To finalize the above

SOLUTION

How did you select this vendor?

We went through 6 different vendors and we found that Disruptive was on the most recommended and professional vendors we came across. They did not disappoint with their hard work and dedication.

Describe the scope of their work in detail.

We needed help separating the different markets in Google Analytics as well as getting support with Facebook pixel and GTM.

What was the team composition?

I worked closely with Stefan our account manager and had weekly meetings and weekly updates.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Disruptive has seriously helped our company be able to dive deeper into our analytics and get a better understanding of how our customers interact with our site.

How effective was the workflow between your team and theirs?

The workflow was amazing.

What did you find most impressive about this company?

Disruptive Advertising has seriously helped our company be able to dive deeper into our analytics. As a result we get a better understanding of how our customers interact with our site.

Are there any areas for improvement?

none

BACKGROUND

Introduce your business and what you do there.

I’m one of the founders of Pinch. We make Pinch Magic Fiber, which is an all-natural premium daily fiber supplement.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Disruptive Advertising?

We previously partnered with a different advertising agency and results eventually stagnated.

SOLUTION

What was the scope of their involvement?

We initially gave them the background of the company and talked about our unique voice. Their team listened and absorbed our brand nuances and goals. They then came up with a whole roadmap.

Disruptive audited our social account and looked at all of the existing content. Their team quickly identified deficiencies and then helped to build out campaigns. Their team retargeted and nurtured our strategy.

They identify audiences and run ad campaigns that target more than the of the funnel. Their team also helps with the creative side of campaigns, creating images and videos.

In addition, they developed a Google ad strategy and optimized our landing page. Their team set up structured tests for the landing pages to help us refine that content.

How did you come to work with Disruptive Advertising?

We found Disruptive on Clutch and then reached out to a few of their previous clients who gave them phenomenal feedback. Also, their reviews on Clutch were great. We reached out to them and explained our situation.

How much have you invested with them?

We spend about $5,000 a month on their services.

What is the status of this engagement?

We began our engagement in January 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We had a baseline level of ad and business performance. Since we partnered with them, those quantitative measures are notably higher. They almost immediately made changes that provided a lift in our performance.

We’re also extremely impressed by their strategic thinking. They brought thoughtfulness and empathy to our brand. Their team truly feels like a part of our overall business. They’re genuinely interested in seeing us grow and make smart recommendations to help us do so.

How did Disruptive Advertising perform from a project management standpoint?

They keep my co-founder and me abreast of how different projects' performances. We constantly communicate with their team about campaigns. During meetings, we decide what changes to make and then discuss our longer-term strategy to keep energy in the ads. Their emails are organized, efficient, and informative. Their team’s organized and communicate clearly.

What did you find most impressive about them?

They’re an extension of our team. Disruptive’s in tune with our projects and goals. We don't just assign them work to execute. Rather, it's truly a living relationship. They quickly proved themselves, and now have a lot of autonomy to make decisions. The disruptive creative team’s brilliant and detailed-oriented.

Are there any areas they could improve?

No, they’ve exceeded our expectations.

Do you have any advice for potential customers?

Be vulnerable. I was apprehensive about sharing the details of our overall business model because it seemed excessive given the initial scope. As they earned our trust, we shared more, which allowed them to think more strategically about our business and make recommendations for long-term growth.

BACKGROUND

Please describe your company and your position there.

I'm the owner and co-founder of an audio software company based in Maryland. We create a range of tools for composers, producers, hobbyists, and professionals, and sell directly to customers through our web store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Disruptive Advertising?

We were looking to expand our paid marketing efforts, after having built our brand name and catalog over a 10 year period. We wanted to pursue Facebook as a marketing channel after having dabbled in paid ads and boosts for about a year prior. We later added Conversion Rate Optimization (CRO) and email marketing to the service mix.

What were your goals for this project?

For Facebook, we sought to increase sales on our web store, with a minimum of 2x return on ad spend (ROAS). For CRO and email marketing, we simply wanted more of a return than what we would spend on those services.

SOLUTION

How did you select this vendor?

We first researched a number of agencies on Google. I evaluated candidates based on their websites, the language used, portfolio of clients, and services offered. Then I reached out to Disruptive to begin a conversation about our goals, our company, and what we wanted to see. I was impressed by their professionalism and understanding of what we do, and so we decided to move forwarded on a monthly basis.

Describe the scope of their work in detail.

After we began working with Disruptive, we were assigned a specialist for our ad account. We spoke with this specialist quite a bit early on to describe our products, our brand, style of copy, etc. We also discussed our target audience and how we might expand that.

Then, they began setting up audiences on Facebook, creating high-level campaigns, ad sets, and individual ads. For CRO and email marketing, it was a similar situation, with a lot of initial communication about our business to lay the groundwork.

We communicate on a regular basis to discuss new sales and products, as well as performance of ads and other marketing. Graphic design and copy is sometimes done by our team, sometimes theirs. Disruptive takes care to keep our ROAS high by pouring more into high-performing campaigns, target audiences, regions (etc) and swapping or re-testing under-performing campaigns.

What was the team composition?

We work with one specialist for each of these three areas: Facebook, email marketing, CRO, and periodically check in with one higher-level manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

On the CRO side, we've seen consistently good performance with every test & initiative providing improved metrics: more add to carts, more checkouts, more revenue. We've seen upticks of 5-15% in at least one of these areas on every single test.

For email marketing, the automations Disruptive have created (and which continue to be expanded and refined) are providing an ROI (as of last month) of about 6.4x, which is superb. We expect this to increase further as we build out more automations and targeted campaigns. For Facebook, we went from spending less than $1000 a month (with middling results) to about $10k a month, with ROAS between 3-4x.

How effective was the workflow between your team and theirs?

We've had an efficient workflow with Disruptive, working mainly via email on an 'as needed' basis to avoid lengthy or unnecessary meetings and discussions. We do have one brief call with all team members once a month to go over strategy, but otherwise, the workflow is streamlined and requires input from me only when necessary.

What did you find most impressive about this company?

They have delivered tangible and substantial returns for us.

Are there any areas for improvement?

We often have to provide guidance for ad copy to best capture our brand's style, and the selling points of our products. However, given our fairly specific and technical market niche this isn't unexpected.

BACKGROUND

Introduce your business and what you do there.

I work for Decibullz. We manufacture custom-molded hearing protection, earphones, and some other accessories. We have a lot of different markets and customer groups. I’m the VP of business development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Disruptive Advertising?

We sell in a multitude of different channels, including hunting and shooting, industrial, music, and general health and safety. Our website just wasn’t performing where we wanted it to be.

SOLUTION

What was the scope of their involvement?

We just started off with our SEO and PPC. We started to see a return right away, within one month–six weeks max. Then, we brought on their CRO (conversion rate optimization) services to optimize our website. They’ve done quite a bit of A/B testing to optimize and test what types of imagery works, different layouts for our checkout pages, and things like that. They’ve done 3–4 pages so far. Just last week, we decided to bring on their email team. 

What is the team composition?

It started off with just two, and I think we’re up to eight team members.

How did you come to work with Disruptive Advertising?

Our founder and CEO had been looking for a partner for quite some time. We came across Disruptive through a review platform. Although we had to put some things on hold due to COVID, we were able to get Disruptive up and running quickly at the beginning of the year. 

We talked to a few other companies, but our founder and CEO felt strongly about going with Disruptive, and it was a great call. We were impressed by the way that their SEO and PPC stood out with the other companies they’d worked with in the past. We also didn’t hear a bad review about them, which is impressive in this space.

What is the status of this engagement?

We began working together at the end of April or beginning of May 2020. Over the course of three months, we went from nothing to their full stack of services. We don’t know anything about their email services yet, but if it’s anything like the other sections of the business, it’ll be great.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It's been phenomenal working with them so far. Our company has so many different channels, and it's tough to get somebody that can help with all of them, so we have sales teams on the industrial side and the health and safety side, as well as reps all over the country. What we've seen is that there seems to be a greater general awareness of Decibullz in these last three months of conversation.

We've also been able to track our customers. For instance, by knowing that a customer has seen a certain advertisement, we can follow up with them accordingly through email and see where they're getting stuck within the CRO platform. I think everybody that has worked on the marketing or sales side of Decibullz has seen an impact from this partnership already. 

How did Disruptive Advertising perform from a project management standpoint?

It's been great. I can't say enough about their professionalism and the way that they've come to the table prepared. They've presented knowledgeable and helpful information at every meeting.

We have a bi-weekly phone call. We use the Google Suite to manage the project, including Meets, Sheets, and Slides. They've really felt like an extension of our team rather than a third party.

What did you find most impressive about them?

I think their knowledge in general sets them apart. They also took the time to learn about us before just jumping in with feedback; they wanted to test certain fundamentals of SEO, PPC, CRO, and email before just presenting the golden strategy, which doesn't really exist in marketing. They wanted to see where the data took us, such as where we were most vulnerable and needed to improve, and then come up with a strategy together.

Are there any areas they could improve?

I wouldn't normally say this, but I really don't have much right now. They've done a really good job on this, especially under the circumstances.

Any advice for potential customers?

Obviously, you have to do research when you're looking at one of these companies to find what's best for your business. However, if you're in the product business and are selling online, I don't think there's a better group in terms of being able to tailor something that works for you. I would just say to start right away.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Xtraining Equipment. We manufacture fitness equipment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Disruptive Advertising?

They handle our PPC advertising. 95% pf our business is online and we sell to people who are outfitting their garage gyms, as well as commercial and CrossFit gyms across North America.  

SOLUTION

What was the scope of their involvement?

They manage our Google Ad spend. That includes Google Shopping Ads, display ads, and targeting ads. About a year ago we had them assist with click rate optimization. They run tests on our website to determine if there are any ways to improve our checkout flow, home page, or product page.

What is the team composition?

We have one primary contact there. We’ve had one account manager over the last four years. That’s really nice because we’ve developed a good relationship with them and they take an active interest in our business. They know what we’re trying to do, so it’s a more collaborative relationship. From time to time, we’ve worked with other people as well.

How did you come to work with Disruptive Advertising?

They’re well-respected in the industry. They’ve delivered good results for us. They’re responsive to our needs and available.

How much have you invested with them?

We spend about $10,000–$40,00 on ad spend each month (approximately $480,000–$1,920,000 in total).

What is the status of this engagement?

We started working with them about four years ago, around January 2016, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We monitor performance. For click rate optimization, we were focused on driving revenue above all else. We’re trying to gain followers to feed into our funnel, but we emphasize the return on ad spend.

A large part of our business is commercial gyms, so trying to acquire those customers through display is a priority as well.

How did Disruptive Advertising perform from a project management standpoint?

Communication and consistency is the most important thing. Having one person consistently on our account is very helpful. They’ve gotten to know us, we’ve gotten to know them, and they know our business. They’re always available. We have regular calls and we receive reports every week on account performance. Every other week we get a project plan for the month.

What did you find most impressive about them?

A lot of companies can manage ad spend, but Disruptive Advertising understands our business and takes the time to listen to what our goals are so they can move our business forward.

Our products and packages are pricier than something such as a pair of sneakers, so we need to have a different strategy or approach. They understand how we operate and who we need to target.

Are there any areas they could improve?

We’ve worked on their creative work a bit. We’ve spent more money on our creative and photography in the past year or two because we want to elevate our brand and make it more consistent on the web page and on the ad. Part of that is on us, because we don’t give them our in-house creative, but we could communicate that better.  

Do you have any advice for potential customers?

Spend the time to get to know who you’re going to be working with.

BACKGROUND

Introduce your business and what you do there.

I am a senior CRM analyst for a lawn and garden product company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Disruptive Advertising?

The main goal was to give them key oversight projects that we couldn’t handle internally. We initially started giving the one-off partners, eventually they became a third team member.

SOLUTION

What was the scope of their involvement?

For the most part, it’s email campaign development. They do everything from A to Z, from developing the strategy of the email, to copy and image assets. They have a design team that does the design work, and then Colton (Marketing Strategist) puts it into our email platform, schedules it, and emails for us.

When we launch a new brand, we have Disruptive Advertising kick it off. They develop the entire email strategy, calendar, and what the brand needs from the email program. They put together a deck and present it to the design team. They design everything on Adobe.

What is the team composition?

Every week we have a meeting with a team lead, a project manager, then we have Colton, and then another person just joined the team recently.

Colton, he is dedicated to all the things we do. He does almost the same thing I do.

How did you come to work with Disruptive Advertising?

Our performance marketing team had been utilizing Disruptive Advertising for about a year. Then they started offering email marketing services and we brought them on board for that on our team.

How much have you invested with them?

It ranges between $30,000–$70,000 a month (approximately $600,000 in total).

What is the status of this engagement?

We started working with them in July 2019 and our partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The brand we worked most closely together on was losing money before we started working with Disruptive Advertising. They were able to automate our emails so we didn’t have to do more manual work. They also created a welcome series. Once it was launched, we subscribed a couple hundred people and earned $9,400. It was amazing how their strategies, and this series in particular, could take us to the next level.  

How did Disruptive Advertising perform from a project management standpoint?

I have a weekly meeting with them and I chat with Colton every day . We use Jira for daily contact.

We give them a lot of work. They do a pretty great job of working sort of blindly because they don’t know the ins and outs of our business. We have some work to do to make the process more efficient. Communication with them in Jira is a little slow. We’re looking into other project management tools because it seems that there are too many projects on the board in Jira. They fall behind when our design team gets swamped. They’ve definitely gotten better, but it’s still a working point.

What did you find most impressive about them?

The strategy that they take with our emails. They don’t have direct contact with the brand team; we just give them a deck and they run with it. They’re professionals and can tell what a brand needs from the email marketing campaign. I’ve always been impressed by their ability to strategize.

Are there any areas they could improve?

Project management could be improved. Sometimes I think things could be done a bit faster. Some of that could be because we give them so much work to do.

Do you have any advice for potential customers?

Give them as much onboarding information as possible. Once we started to involve them in our day-to-day, it was easier for them to understand our goals.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing manager for a community retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Disruptive Advertising?

When we brought on this team, we wanted to improve our site experience. We wanted to begin a testing program to streamline areas on our site where customers bounced.

SOLUTION

What was the scope of their involvement?

Disruptive conducted a complete site audit, assessing everything from the analytics to the UX/UI. They came back with a detailed funnel that showed our key blockages. Their team assessed areas for optimization and created a testing strategy.

Then, they worked on testing scenarios, developing the tests’ hypothesis and strategies. Their team designs, develops, and implements the tests. They collect learnings from A/B and multi-variable tests to eliminate blockages on our site and increase conversions.

What is the team composition?

We’re primarily in contact with two individuals from Disruptive. In the beginning, we also worked with an account representative who focused on getting the contracts through.

How did you come to work with Disruptive Advertising?

I worked with them as a paid search agency when I was with another company. As I had great success with them, I pushed for their team to come on board at this company. Disruptive pitched to our leadership team and knocked it out of the park.

How much have you invested with them?

We’ve spent about $50,000 so far.

What is the status of this engagement?

This relationship started in December 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They helped us with yearly realized revenue from these tests. When we get results, we can estimate the potential impact of the full implementation of that solution.

It’s great that their team designs and develops the tests, so it’s a lighter lift for us. We don’t have to wait in our internal development queue. It’s easier and quicker to work with Disruptive, which our leadership appreciates.

How did Disruptive Advertising perform from a project management standpoint?

We created a pod that included a designer, a product owner, and a developer. I'm also in the pod as the person who manages the project. When we receive results, we review them and check the box.

We use JIRA and Microsoft Teams. To run the tests, they use VWO. We both use Adobe Analytics to work on our funnel.

Their communication’s great. When necessary, they’re available to talk on the weekends. Their team’s ready to go at the drop of a hat.

What did you find most impressive about them?

Their team can explain specific solutions to a variety of audiences, from the C-suite to the designers. They can speak in all of those languages, which is helpful. If any questions or issues pop up, I’m fully confident that Disruptive can speak to them no matter who asks the questions.

Are there any areas they could improve?

No, there’s nothing that comes to mind. To be honest, the blockages usually come from our end.

Do you have any advice for potential customers?

Ensure that everyone signs off on the initial strategy of the future client roadmap. For their tests, be sure that they work towards the larger organizational goals.

BACKGROUND

Please describe your company and your position there.

I am the Vice President of Innovation at a security guard and patrol franchisor. We are innovating in the physical security industry and are expanding globally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Disruptive Advertising?

We hired them to manage our social media advertising and Google search programs. Those are both used to attract new franchise candidates and also security contracts for our existing franchise locations.

What were your goals for this project?

We wanted to hit a target of inbound leads for each business division as well as increase the quality of lead and therefore decrease our cost per acquisition. Also vital to this was to expand into YouTube and also cross-target our audiences on google through facebook and vice versa. We also want to expand our viewership by getting more followers.

SOLUTION

How did you select this vendor?

I had a series of calls with multiple firms to consider what level they would be on a scale between custom and off the shelf, an extension of our team vs. a generic rep, how frequent the calls would be, how often they look at our account and identify issues, and lastly, the level of the strategy they'd put forth to further our growth.

Describe the scope of their work in detail.

Once we launched, there was a discovery and strategy call. Initially, we didn't need them to change anything as our accounts were working well, however we had some ideas on how to further optimize it.

They started out by taking over the management and did fully restructure our Google accounts. The previous firm had made it very complicated and now it's much more simplified.

What was the team composition?

We have a primary dedicated rep that conducts all of our calls, emails, and does the main strategy development. She has a secondary person who implements most of the campaigns in the accounts. Our primary is the strategy and quality control person, it seems.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

On Google, our cost per lead has decreased greatly and we are getting a higher volume of leads. On facebook, they've been able to optimize the account in a few areas.

How effective was the workflow between your team and theirs?

Fantastic. Emails are detailed but still informal as if they are part of our team. We have weekly calls to review the accounts as well and one monthly strategy call.

What did you find most impressive about this company?

Their expertise and how nimble they are with us. They seem very focused and attentive with our accounts and have never mentioned time allocations.

Are there any areas for improvement?

Implementing new platforms, like YouTube, but I know they were looking to learn more with our account before jumping into anything new.

BACKGROUND

Please describe your company and your position there.

Bender Gloves is a golf brand specializing in unique golf gloves. I am one of the managing partners of the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Disruptive Advertising?

We previously did all advertising and marketing in-house. We decided to outsource it so we could focus on other areas internally.

What were your goals for this project?

We wanted to take our brand to the next level and get it in front of more people. We didn't think we could do it with our limited knowledge, so we looked for professional services.

SOLUTION

How did you select this vendor?

Honestly, their name! There are several companies out there that offer advertising services. Our company exists because we offer non-traditional products. When we saw "Disruptive Advertising" we associated it with our business in the golf industry.

Describe the scope of their work in detail.

We've worked with them for several years. They handle all areas of our advertising and marketing from a PPC and digital aspect. We even had them shoot some videos for us in the past. Definitely couldn't do it without them.

What was the team composition?

We work with an account manager for each platform. Very knowledgeable and easy to collaborate with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We couldn't put into numbers what they have done for us. Outcome has been 10X what we imagined it would be. It's justified by the fact that we've worked with them for so long. We've also suggested them to other businesses we are familiar with.

How effective was the workflow between your team and theirs?

A couple individuals have been assigned to us, we keep in constant contact via email and have monthly strategy calls. They are always available if I need them. They are very knowledgeable and work well together with each other and my team.

What did you find most impressive about this company?

How flexible they are. I'm the not the easiest person to work with or get in touch with. They know and understand that and are always willing to shift their schedules around so we can discuss strategy.

Are there any areas for improvement?

I couldn't think of any...they know their stuff.

BACKGROUND

Introduce your business and what you do there.

I work at Scotts Miracle-Gro, a lawn, gardens, and hydroponics company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Disruptive Advertising?

We hired them to be email marketing partners for our team. We have a lean email marketing team internally, and we’re in the process of expanding our email marketing across more than just our core brands.

We’re expanding into more of a digitally native brand territory while launching mini new brands that are only available through e-commerce. Because of this, we really needed support from an outside partner.

SOLUTION

What was the scope of their involvement?

We started working with Disruptive Advertising on small email marketing projects.

What is the team composition?

We work with five teammates for email marketing, and we also work with three teammates for email acquisition. 

How did you come to work with Disruptive Advertising?

We had been using Disruptive Advertising for paid media for a couple of years, but we didn’t know that they had other teams that we could leverage. So, they were recommended to us internally for this particular project. 

The original recommendation came from our director of performance marketing who had seen one of their paid ads. One thing I noticed from the get-go was that they were top-notch and that they understood email marketing. They had a depth of experience. 

How much have you invested with them?

We’ve spent about $400,000.

What is the status of this engagement?

I began working with them in August 2019, and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

When working with them, we don’t have to train them on how to use our platform or what the best practices of email marketing are. They know all of that and can pick up on things very quickly. It feels like Disruptive Advertising is an extension of our team. 

They’ve gone above and beyond our expectations. I’ve worked with other email marketing agencies, and what differentiates this team from others is that they have a wide range of skills in project management, email marketing execution, and deep strategic thinking. 

What they provide us is exactly on-brand with what we expect. Our organization is an enterprise business, so we expect enterprise business-level work, and Disruptive Advertising has always brought that to the table. We’ve gotten so much value from the partnership.

How did Disruptive Advertising perform from a project management standpoint?

The team has been able to adapt to how we manage our projects internally. We use JIRA, Asana, and Monday, and the team has been adaptable to what we use and need. 

We meet on a regular basis to touch base on the status of projects, and Disruptive Advertising is always on schedule and on par with what we expect in terms of communication and deliverables. We also communicate with them via email and phone. 

They have specific people on their team dedicated to project management. This is helpful to us because those teammates help to drive tasks and prioritization and to break down projects. I can very quickly and easily relay information to them. 

The team asks minimal questions because they know what we’re looking for, and they turnaround high-quality work. If they don’t produce something that’s up to the level we want, they always go back to the drawing board and make sure that they get it to that level. 

We love working with them. They’ve been able to grasp certain elements so quickly, that we’ve continuously added tasks to their plate. 

What did you find most impressive about them?

What’s unique about Disruptive Advertising is that they are very warm and welcoming. I’ve met with them in person a couple of times, and they really go out of their way to be helpful in any way they can. 

For example, when anyone is onboarded as a partner with our organization, there is a period where people have to learn the products and understand the business.

Some of the individuals on Disruptive Advertising’s team didn’t understand lawn care, but they all made an effort to try our products and help out people on their team with their lawn care.

They really care about the partners they work with and about each other, which shows the type of people they are. This has made our relationship that much stronger. The team is caring, and they go above and beyond to do the best they can in any way possible.

Are there any areas they could improve?

The only thing is that we have a lot of brands that Disruptive Advertising has to juggle, so things get mixed up. It’s hard to decide on their priority when juggling 8–10 brands. There have been times when they’ve been underwater because we’d put too much on their plate.

Sometimes, we’ve had to take over a few tasks to meet the deadlines, but we’ve worked through it; it’s not a reoccurring issue. 

The great thing is that the team takes our feedback about project management and workflow improvements and implements it almost immediately. We always collaborate with them to make things better and they're always striving to improve. 

Do you have any advice for potential customers?

You’re going to have a great partner. The team is dedicated to learning the business, they are smart, and they understand digital. You’ll be happy with the results. It may take time for them to get onboarded with the brand, but if you give them time, they will show you amazing quality work.