Digital Present

BACKGROUND

Please describe your company and your position there.

I am the art director of a software company and digital agency delivering full scope projects with a focus on CX and ecommerce.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Present, and what were your goals?

Once we launched we hired digital present to develop a website that would accurately portray our company, using elements previously established by our art director. The website was to be implemented with Wordpress to allow for maximum changes and midifications.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our sister companies had preciously worked with Digital Present before and felt that they were flexible and delivered high quality work for a competitive rate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Digital Present took out sitemap that we came up with internally and used it to create several design mockups. They then walked us through their initial design ideas for the website, taking feedback on what would work and what wouldn't. They then delivered our wordpress staging site that acted as a designed slate for us to put our content into.

Weekly we would meet to discuss issues that we had with the website and to go over possible changes for each issue we came across. Once all content was completed and uploaded, the Digital Present team transferred the staging site onto our servers, ensuring that all links and forms worked and letting us know what issues they had with the server transition.

How many people from the vendor's team worked with you, and what were their positions?

2,

• Ivan Jankov - founder
• Nenad Milevski - Project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Overall expansion of brand awareness and content being seen.

Describe their project management style, including communication tools and timeliness.

Weekly conversations with the project manager, where the issues would often be fixed by the following week. Communication was clear and sharing of ideas was equally where feedback on each other's ideas was welcome.

What did you find most impressive or unique about this company?

fast and flexible communication, willingness to work on new issues or problems as they arose.

Are there any areas for improvement or something they could have done differently?

Nenad will often listen to issues or ideas and express concerns in response in an appropriate manner. When talking to Ivan alone, ideas seem to be shut down rather quickly, reassuring you that his ideas are the best way.

BACKGROUND

Please describe your company and your position there.

I am a technical coordinator at a video-on-demand platform in the Balkans.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Present?

Our web platform is 7-8 years old and the design was very outdated and not user friendly at all. We hired Digital Present to redesign the whole platform with some additional new functionalities.

SOLUTION

How did you select this vendor?

We looked online for UX/UI designers and had interviews with several of them. Digital Present was our choice the moment we started our discussion with them as they quickly understood our needs and ideas and provided professional and real feedback for their realizations.

Describe the project in detail and walk through the stages of the project.

We went over our existing platform and discussed every page of the app. Their designers made a plan for improved user experience and more modern looking interface. We received an initial design and some minor changes were made for the final design based on further discussion.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with the project manager and several of their designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The UX/UI design they provided really satisfied our whishes. We tested the design with a group of our users and they could easily navigate and use the platform which was the most important part because of the different features we provide. Currently we developed the web app in-house and are planning the lunch.

How effective was the workflow between your team and theirs?

We started the whole project with a tight schedule and their design team came through both with the speed and the quality of the delivery. The communication was smooth and they accepted and integrated all of our suggestions, as well as provided their own based on their expertise.

What did you find most impressive or unique about this company?

The direct and quick communication, both formal and unformal, which helped us be part of the process.

Are there any areas for improvement or something they could have done differently?

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BACKGROUND

Please describe your company and your position there.

We have an e-commerce site where we sell household appliances. I am the marketing manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Present, and what were your goals?

For the construction of our site and the development

SOLUTION

How did you select this vendor and what were the deciding factors?

Via a connection and their professionalism we were convinced.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

They follow us day after day Update all our files and develop our website

How many resources from the vendor's team worked with you, and what were their positions?

2 - Nenad (manager) Ivan (ceo)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website is getting better and better every day. We thank Digital Present.

How effective was the workflow between your team and theirs?

exellent

What did you find most impressive or unique about this company?

the patience and the professionalism of Nenad !

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and your position there.

We are a digital marketing and public relations agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Present, and what were your goals?

They have created several websites for us during the past three years.

SOLUTION

How did you select Digital Present and what were the deciding factors?

Customer service, quality of work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Web development, design and CMS.

How many people from the vendor's team worked with you, and what were their positions?

Three team members.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We love Digital Present's work.

Describe their project management style, including communication tools and timelines.

Very responsive.

What did you find most impressive or unique about this company?

They do great work, they are nice people, and the customer service is great.

Are there any areas for improvement or something they could have done differently?

N/A