Digital Butlers

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Coastalbliss

Describe what your company does in a single sentence.

Coastalbliss offers premium vacation rentals in Cyprus, focusing on unique travel experiences and exceptional hospitality.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Develop a modern and fully functional direct booking website on Webflow.
• Integrate Hostaway PMS and other third-party services (Stripe, Affiliates).
• Create a scalable system for future projects and property listings.
• Provide a user-friendly backend for easy content and booking management.
• Ensure a clean, responsive, and visually appealing UI.

SOLUTION

How did you find Digital Butlers?

• Online Search
• Other

Why did you select Digital Butlers over others?

• High ratings
• Good value for cost

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developed a responsive and scalable direct booking website using Webflow.

Integrated Hostaway PMS, Stripe, and affiliate systems via custom backend.

Built a custom UI with detailed property filtering and booking logic.

Created a seamless user experience across desktop and mobile.

Delivered custom scripts for dynamic search results and availability checking.

Supported transition and prepared for further scaling of the platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A fully working direct booking website launched as planned
• Functional integration with Hostaway PMS, Stripe, and Tapfiliate
• A significant improvement in design and user experience compared to the old site
• Plans for expanding with new projects and content areas are underway

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was clear and collaborative. While certain technical parts took longer due to API limitations, the team kept us informed and made adjustments transparently. I always felt that they were working hard in the background and had our best interests in mind. They adapted quickly, communicated clearly, and were always open to feedback.

What was your primary form of communication with Digital Butlers?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They genuinely tried to minimize our workload and took full ownership of the technical complexities. Their ability to troubleshoot and integrate Hostaway’s API effectively was impressive. I appreciated their transparency and drive to make things work, even when the project became more complex than expected.

Are there any areas for improvement or something Digital Butlers could have done differently?

The only moment of uncertainty was early on when it wasn’t fully clear what was and wasn’t included in the scope. However, this was resolved quickly, and likely a mutual misunderstanding. In the future, having slightly more structure around timelines might help, though I understand this was hard to estimate due to the exploratory nature of the integrations.

BACKGROUND

Please describe your company and position.

I am the Founder of Don't Tell Dad

Describe what your company does in a single sentence.

A neighbourhood bakery and restaurant. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Build a new Webflow website based on the provided design and ensure the website is mobile-friendly and easy to navigate.
• Animate provided illustrations and implement them on the site to add engaging visual elements.
• Connect changeable website areas, such as the menu, team descriptions, and links to the table booking service, to the Webflow CMS for easy future updates and integrate a third-party booking tool.

SOLUTION

How did you find Digital Butlers?

• Referral
• Worked with them before

Why did you select Digital Butlers over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for the Don't Tell Dad Bakery & Restaurant website development project included:

1. Developing a new website using Webflow based on the designs provided by the client. Digital Butlers was responsible for translating the static designs into a fully functional, responsive website.
2. Connecting dynamic sections of the website, including the menu, team descriptions, and links to the table booking service, to the Webflow CMS. This allows the client to easily make future updates and edits to these sections without requiring additional development work.
3. Ensuring the site is fully responsive and optimized for mobile devices. Digital Butlers was tasked with guaranteeing excellent performance and usability across various screen sizes, from desktop computers to smartphones.
4. Creating and integrating Lottie animations as outlined in the project requirements. These animations were to be used to add dynamic, engaging visual elements to the site, enhancing the overall user experience.
5. Meeting the deadline for launching the new site by January 6th, 2025. Digital Butlers was expected to manage the project timeline effectively to ensure the website was delivered on time.

Key deliverables included:

• A fully functional, responsive Webflow website based on the client's designs
  Integration of dynamic content with the Webflow CMS for easy content management
• Implementation of Lottie animations to enhance the visual appeal of the site
• Optimization of the website for mobile devices to ensure seamless user experiences across all screen sizes
• Successful launch of the website by the agreed-upon deadline of January 6th, 2025

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes were:

• The website was launched successfully with no bugs or functionality issues reported. This indicates that Digital Butlers delivered a high-quality, fully functional website that met the client's requirements and expectations.
• Positive feedback was received from customers regarding the website's design and usability. This suggests that the new website effectively represents the brand, is visually appealing, and provides a user-friendly experience for visitors, ultimately contributing to customer satisfaction.
• Digital Butlers achieved all the goals outlined in the project plan. This demonstrates their ability to understand and meet the client's objectives, deliver the agreed-upon scope of work, and manage the project effectively from start to finish.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Olga effectively managed the project, keeping us informed and guiding us through any changes. While the initial deadline was shifted due to design adjustments, the team adapted and delivered by the new agreed-upon date, January 6th, 2025. Their response time was prompt, and the project was executed smoothly.

Digital Butlers demonstrated flexibility in accommodating changes to the project scope and timeline. When design adjustments were required, they worked closely with us to establish a new deadline and ensured that the project was still delivered on time.

Throughout the project, Digital Butlers was responsive to our needs and maintained open lines of communication. They promptly addressed our concerns or questions, and their team was proactive in providing updates and seeking feedback.

Overall, Digital Butlers' project management approach was characterized by adaptability, clear communication, and a commitment to meeting our needs and expectations. Despite the challenges posed by changes in the project, they managed to deliver a successful outcome within the revised timeline.

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Digital Butlers stood out for their ease of collaboration and clear communication, making it simple to work together despite our small team and tight deadlines. Their Webflow development expertise and ability to understand and execute our vision were particularly impressive. The team's responsiveness, flexibility, and commitment to delivering a high-quality website that met our needs set them apart from other companies we have previously worked with.

Are there any areas for improvement or something Digital Butlers could have done differently?

The only area for improvement would be better communication regarding the final changes and updates. While Digital Butlers was generally excellent in their communication throughout the project, a more detailed summary of agreed changes during the final stages would have helped avoid confusion and ensure that everyone was on the same page. This would have streamlined the project's conclusion and made the handover process even smoother. However, this is a minor point, and overall, we were extremely satisfied with the quality of work and level of service provided by Digital Butlers.

BACKGROUND

Please describe your company and position.

 I am the marceting manager of an it services company 

Describe what your company does in a single sentence.

Our company provides comprehensive IT solutions for optimizing logistics operations in ports, warehouses, and railway stations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Ensure seamless integration with our server for complete file control.
• Redesign the corporate website to reflect brand identity.
• Create a clear and logical structure for showcasing solutions across various industries.
• Develop a user-friendly CMS for easy content updates and management.

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Digital Butlers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Conducted UX research and created wireframes based on target audience analysis.
• Designed responsive interfaces in Figma, adhering strictly to corporate branding.
• Developed a custom WordPress theme for dynamic content management.
• Integrated front-end using HTML, CSS, and JavaScript for a fast, lightweight experience.
• Provided ongoing support and coordination for content updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved User Engagement: The new, intuitive site structure resulted in increased user interaction, with visitors exploring hardware and software solutions more thoroughly.

Enhanced Brand Perception: The updated design, aligned with the company’s brand identity, received strong positive feedback from stakeholders, reinforcing the company’s visual identity and credibility.

Optimized Content Management: The custom WordPress theme made it significantly easier for the internal team to manage content updates, publish new information, and handle SEO tasks efficiently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well-organized, with clear communication at every stage. They delivered on time and were highly flexible, accommodating our needs and feedback swiftly. We appreciated their transparency and the structured process, which made it easy to follow progress.

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Digital Butlers truly lived up to their name; they consistently demonstrated a supportive and collaborative approach, helping us not only design the website but also advocate for its vision within our company. Their team was always responsive, offering valuable insights and adjustments whenever needed.

Are there any areas for improvement or something Digital Butlers could have done differently?

All stages of work were completed at a high level.

BACKGROUND

Please describe your company and position.

I am the President of a leather company 

Describe what your company does in a single sentence.

We are a New York-based company specializing in the production, processing, and sales of high-quality leather.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Revamp the outdated website to showcase the company better.
• Increase lead generation and attract new business opportunities.
• Enhance the brand’s digital presence with a premium, modern design.
• Create an engaging and conversion-focused landing page.

SOLUTION

How did you find Digital Butlers?

Referral

Why did you select Digital Butlers over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Analyze the existing website and identify areas needing improvement to better serve our audience.
• Develop a streamlined landing page focused on showcasing our product range and expertise effectively.
• Create a fresh, modern design to reflect our premium brand image.
• Design a user-friendly layout that guides potential customers through our offerings and encourages them to take action.
• Ensure the final website was easy to update and manage internally, allowing us to handle content changes independently after launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Increased User Engagement: The redesigned landing page significantly boosted user interaction. Visitors spent more time exploring the site, engaging with interactive elements, and navigating through the product sections, which led to a noticeable reduction in bounce rates.
2. Enhanced Lead Generation: One of our main goals was to attract more qualified leads, and the new design effectively achieved this. We observed a clear increase in consultation requests and inquiries, driven by the strategic placement of call-to-action elements and an improved user flow.
3. Positive Audience Feedback: Our target customers, including interior designers and furniture manufacturers, shared highly positive feedback. They praised the website’s modern look, ease of navigation, and the premium presentation of our products, which made their experience more enjoyable and efficient.
4. Strengthened Brand Image: The new design elevated the perception of our brand, aligning it more closely with the high-quality and premium nature of our offerings. We received numerous compliments from industry partners, highlighting the improved professionalism and modern aesthetics of the site.
5. Improved Conversion Rates: The clear and intuitive design enhanced the user experience, leading to a higher rate of completed actions, such as inquiries and sample requests.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Digital Butlers managed the project efficiently, meeting all deadlines. They were highly responsive to our feedback, proactive in communication, and made sure our needs were addressed promptly throughout the process. We run the conversation via email and Google Meet.

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Digital Butlers stood out for their clear understanding of our requests, delivering a high level of web design that aligned perfectly with our brand vision. Their approach ensured that the website was not only visually appealing but also user-friendly and easy to manage internally after the project was completed.

Are there any areas for improvement or something Digital Butlers could have done differently?

Nothing comes to mind. Everything was done properly and with a high level of expertise. I would prefer the services to be cheaper but I don’t think that somebody on such a quality level would be.

BACKGROUND

Please describe your company and position.

I am the CEO + Founder of Peechpay.com

Describe what your company does in a single sentence.

PeechPay connects gig-economy workers to verified healthcare professionals 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• We wanted to cooperate with Digital Butlers to design and develop a medical service platform that provides accessible and transparent healthcare options without hidden fees, ensuring the best possible care.
• The specific goals included creating a user-friendly interface to help users find medical services in their location at affordable prices, integrating features such as search, sorting, and filtering by location and language.
• Additionally, we aimed to incorporate animations to enhance the website’s visual appeal

SOLUTION

How did you find Digital Butlers?

Clutch Site

Why did you select Digital Butlers over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Digital Butlers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Primarily, we engaged Digital Butlers for both the design and development of our medical service platform. This included creating a user-friendly interface and implementing a backend system.

User Flow and Features: The initial user flow was provided by us, but Digital Butlers had to refine and develop the logic based on this flow.

Key features included:

• Search and filtering: Users can search for medical services and filter results by location, competencies, and the language spoken by the doctor.
• Sorting Options: sorting by location and language was integrated.
• Animation: Digital Butlers suggested implementing animations to enhance the website’s visual appeal, we agreed. Their animator worked on Lottie files to create these animations.
• Integration and Testing: We wanted them to integrate our database, which required several adjustments due to inaccuracies in the initial data.

The key deliverables included:

• a fully functional medical service platform
• integrated database
• animated elements to improve user engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Functionality: The platform works just as we hoped! Features like searching for services by location and language are spot-on, making it easy for users to find what they need.
• Visual Appeal: The animations they added really make the site pop! They give it a lively, modern feel that users will enjoy.
• On-Time Delivery: Even though there were some bumps with the database at first, Digital Butlers kept things on track and delivered right on time. We were really impressed by their ability to stick to the deadline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Digital Butlers demonstrated strong project management throughout our engagement. They delivered the project within the agreed-upon timeframe, despite some initial delays related to integrating our database. Their responsiveness to our needs was particularly notable; they maintained effective communication through email and WhatsApp, quickly addressing any questions or concerns.

What was your primary form of communication with Digital Butlers?

Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about Digital Butlers was their proactive approach to enhancing our project. They not only executed the design and development tasks but also suggested valuable improvements, such as more logical UX and incorporating animations to bring the website to life.

Their flexibility in adapting to our evolving needs and their commitment to refining the user flow demonstrated a deep understanding of both our objectives and the end-user experience. Additionally, their excellent communication and responsiveness throughout the project ensured smooth collaboration and timely delivery.

Are there any areas for improvement or something Digital Butlers could have done differently?

We have no complaints and no suggestions for improvements. The cooperation was smooth and easy-going. Overall, we received exactly what we had planned. Good luck to Digital Butlers on their new and exciting projects! 🙂

BACKGROUND

Please describe your company and position.

I am the Manager of Precognition Capital LTD

Describe what your company does in a single sentence.

Trading cryptocurrency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Develop a design for the crypto project's website based on the provided text and landing page structure.
• Prepare all necessary design materials, including visual elements and 3D objects.
• Propose multiple design concepts for consideration.
• Implement the chosen design on Webflow, ensuring it is fully responsive and ready for launch within a month.
• GENERAL GOAL: creating a visually appealing and functional website that reflects the professionalism and technological advancement crucial for our crypto investment attraction efforts.

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Digital Butlers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included Web Design, and here we had three main aspects:   

• Creation of a website design based on the provided text and landing page structure.
• Preparation of all necessary design materials, including visual elements and 3D objects.
• Proposal of multiple design concepts to choose from.
• Finishing the design for desktop and mobile

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

What impressed us most about Digital Butlers was their exceptional professionalism, innovative approach to design, and meticulous attention to detail throughout our project collaboration. 

1. Digital Butlers presented us with multiple creative design concepts that were both aesthetically appealing and aligned with our project goals. Their ability to translate our vision into visually compelling digital assets was impressive.
2. They demonstrated a strong proficiency in leveraging advanced technologies, such as Webflow for website development, and integrating complex elements like animations and 3D graphics seamlessly into the design. Digital Butlers' commitment to delivering high-quality results was evident in every aspect of their work. 
3. From our initial contact, Digital Butlers maintained clear and open communication channels.
4. Their organized project management approach, including regular progress updates and detailed reporting. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Initial meeting to clarify project goals and requirements. Ongoing communication and feedback sessions via WhatsApp, including video presentations of progress. Utilization of time tracking tools to monitor and report progress on design and development stages.

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The website was launched within the agreed-upon timeframe of one month from the start of the project, showcasing Digital Butlers' commitment to meeting deadlines.
The design, developed from scratch based on the provided text and landing page structure, received positive feedback for its creativity and professionalism, especially for the incorporation of 3D objects and animations that contributed to its visual appeal. 
Comprehensive testing ensured that all interactive elements on the website, including animations and mobile responsiveness, were functioning optimally. This attention to detail aimed to improve user experience and satisfaction.
Feedback from the team highlighted satisfaction with Digital Butlers' communication style, professionalism, and the quality of their design and development work. 
The site was not only visually appealing, but also technically robust and fast-loading. It’s a critical factor for high conversion rates in the competitive crypto investment sector.
These measurable outcomes collectively demonstrate the tangible progress and success achieved through the collaboration with Digital Butlers. 

Are there any areas for improvement or something Digital Butlers could have done differently?

We think we’re totally satisfied with the outcome. Overall, Digital Butlers met our expectations with their professionalism, creativity, and technical expertise. Yeah, the project had a biting price but when you want to have such a quality level I don't think that it is possible to get a "cheap" solution.
Digital Butlers proved to be a reliable partner in bringing our project to fruition and enhancing our online presence in the competitive crypto industry.

BACKGROUND

Please describe your company and position.

I am the Marketing and Sales Executive of Fulfillment for Europe

Describe what your company does in a single sentence.

Since our inception in 2010, Fulfillment for Europe (F4E) has specialized in offering integrated, scalable eCommerce fulfillment solutions from our strategically positioned centers across Europe, assisting numerous brands in expanding into new markets, reducing delivery times, and providing a seamless shopping experience through dedicated account management and expert guidance, establishing ourselves as Europe's leading pan-European fulfillment solution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Update the design while retaining the current set of pages, sitemap, and content.
• Make the website more modern and user-friendly for editing content, including adding and changing images, managing the blog, and other aspects.
• Create a convenient and maintainable site that our team could easily work with, making changes and updates without difficulties.
• Improve the overall site structure and better navigation for users.
• Bring a new vision to stay up-to-date and develop new features and future services.

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Work quality and expertise

How many teammates from Digital Butlers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for the project with the team from Digital Butlers included a full redesign of our existing website.

Initial Consultation and Planning

• We had a detailed discussion to understand our current website structure, content, and specific needs. We were open to proposals as we trusted Digital Butlers' professionalism. The same applied to the deliverables and timelines of the project.

Design Phase

• Creation of a modern, clean, and professional design that aligns with our brand identity.
• Development of design mockups and prototypes for all key pages.
• Iterative feedback sessions to refine and finalize the design, incorporating our suggestions and preferences.
• Development on Webflow
• Ensuring the design was responsive.

Content Management System Integration

• Integration of a content management system (CMS) to facilitate easy content updates and management by our team, including adding and editing images, managing blog posts, and other key functionalities.

Documentation and Training

• Providing comprehensive documentation and training materials on how to use and manage the new website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most impressive thing about Digital Butlers is their ability to blend their innovative ideas with our structure. Despite the initial task being to redesign our site using the current pages without changing the overall concept, they managed to improve the website significantly. 

During the project, guys introduced their own vision and adjustments to the site structure. This collaborative approach was appreciated, and they were able to effectively communicate and justify their suggestions, which were readily accepted. They developed a fully maintainable site that was incredibly comfortable for our team to work with, especially in terms of content editing and image management. They provided various instructions and documentation on how to use and manage the website. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Digital Butlers earned our trust by consistently delivering high-quality work and maintaining clear communication. They allowed us to have minimal involvement in the finer details, demonstrating their professionalism and reliability. The content was delivered on time with detailed explanations. 

In summary, Digital Butlers' unique blend of collaborative vision, user-friendly implementation, efficient process, comprehensive support, and professionalism made our experience with them truly outstanding. That’s why everything was done rapidly! 

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The final result exceeded our expectations. We found it very easy to switch between and edit similar structured pages, thanks to the duplications created. Even our initially skeptical director, was highly impressed with the outcome. We have a redesigned, well-structured, and beautiful website. The implemented CMS is user-friendly, and most importantly, we can contact DB at any time to ask questions and ensure that we are doing everything correctly.

Are there any areas for improvement or something Digital Butlers could have done differently?

Everything is fine with our collaboration with Digital Butlers, and no improvements are needed, at least from our point of view. The project was executed smoothly, and Digital Butlers delivered exactly what we needed, exceeding our expectations. Their attention to detail, clear communication, and effective implementation of our requirements ensured a successful outcome. We are highly satisfied with the redesigned website and the ongoing support provided.

BACKGROUND

Please describe your company and position.

I am the Digital Manager of inDrive

Describe what your company does in a single sentence.

About the company
inDrive is an international ride-hailing service with more than 200 million downloads, operating in over 700 cities across more than 45 countries.

About the company's division
inVision is an expansive program of non-profit initiatives by inDrive aimed at maximizing positive impact. This program challenges the unjust allocation of resources in education, creative industries, startups, and sports by making these areas accessible to everyone. For example, inVision includes projects such as YourPace, which organizes inclusive running events and Supernovas, which provides free football training for children in remote areas

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

1. Development, maintenance, and updates of all project websites - 7 websites: Frontend & Backend; 
2. Implementation and support of various projects and integrations within each website

SOLUTION

How did you find Digital Butlers?

• Online Search
• Upwork service

Why did you select Digital Butlers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Digital Butlers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work includes several key aspects of our collaboration:

• Continuous content updates on websites and creation of new pages.
• Addition of various features and functions to the websites.
• Integration of websites with other services.
• Backend setup and optimization, including form functionalities and user authentication mechanisms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most unique and impressive aspect of working with Digital Butlers is their friendly and engaged approach to tasks. They find effective solutions for various complexities and demonstrate high responsiveness and involvement. The team is always ready to help in any situation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Digital Butlers team consistently performs tasks very promptly, never misses deadlines, and maintains high-quality standards.

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Measurable outcomes from the project include:

• Timely Event Launches: All website events start on schedule, which is crucial for launching marketing campaigns and open calls for project beneficiaries.
• Reliable Application Forms: The application forms function smoothly without interruptions, despite their complex implementation.

Are there any areas for improvement or something Digital Butlers could have done differently?

There are no significant areas for improvement. Digital Butlers delivered excellent results throughout the project. Their performance, communication, and overall execution were all top-notch.

BACKGROUND

Please describe your company and position.

 I am the Project Manager of a car dealership.

Describe what your company does in a single sentence.

Our company aims to revolutionize the car purchasing experience by offering seamless online transactions, including integrated credit applications while facing challenges in remote vehicle registration.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• We wanted users to feel comfortable and confident when purchasing a car through the website, similar to the experience on the Tesla website.
• Our goal was to increase the conversion rate and sales of cars through the website by creating an attractive and intuitive interface as well as developing a new approach to car purchases in our country.
• We aimed for the website to offer not just car purchases but also to create a unique and emotional experience for customers, helping to establish a connection with our brand.
• We also requested Digital Butlers to integrate credit application functionality on the website to streamline the purchase process for customers.

SOLUTION

How did you find Digital Butlers?

webflow ranking

Why did you select Digital Butlers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• work quality

How many teammates from Digital Butlers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included the following key points:

1. Design and development of the website on the Webflow platform: DB were responsible for creating the design and functionality of the website that met the ideal vision and similar experience to Tesla website. This involved creating a user interface that effectively conveyed our  brand concept and provided convenience for end users.
2. The most important aspect! Integration of functionality allowing users to apply for credit directly on the website was required. This involved collaboration with banks and development of a secure data transmission system. Here, we wanted to use the liberal approach  and flexibility of the bank system in Kazakhstan that may allow us to achieve our goal.  
3. Testing period: After website development, Digital Butlers conducted testing to ensure its functionality and staff training because the service should be ideal as it’s the first project like that in Kazakhstan. 

Key outcomes included:

• Creation of a high-quality and attractive website 
• Integration of financing functionality 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

What struck us most about Digital Butlers was their ability to blend creativity with technical expertise seamlessly. They didn't just deliver a website; they crafted an immersive digital experience that reflected our concept's essence. Their attention to detail, from the design elements to the functionality, was exceptional. 
Moreover, their proactive approach in offering solutions and their commitment to ensuring the project's success set them apart. Overall, Digital Butlers' dedication to delivering innovative solutions tailored to our needs left a lasting impression on us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Digital Butlers demonstrated adaptability and responsiveness to our needs, ultimately delivering a website that aligned with our company. Their expertise in web development, attention to detail, and commitment to meeting client objectives were noteworthy aspects of their project management approach. The DB's project management is based on the KANBAN method. They used the KAITEN app for task manipulations and the TMetric app for time tracking. 

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Digital Butlers successfully integrated a bank into the system on our website. Indeed, the credit application process took only 3-5 minutes on the website. Users simply clicked “Buy on Credit”, and took a selfie with their ID card, and the data was sent to the bank. Within a couple of minutes, the bank would decide whether to approve the credit or not. In this regard, Kazakhstan has advanced significantly ahead of the rest of the world with its progressive banking system. 

However, we encountered difficulties with registering cars at the state vehicle inspection without the buyer present. A local team attempted to negotiate with them, but after six months of struggle, they admitted defeat. To this day, remote car registration remains impossible. 

Our vision of having tow trucks with giant gift-wrapped packages roaming the cities has yet to materialize (it was our main commercial idea to surprise people outside, but we didn’t mention it at the very beginning).

Are there any areas for improvement or something Digital Butlers could have done differently?

Generally, we have no suggestions for improvement and we know that Digital Butlers are the ones who can create IT solutions better than anyone else.