Digital Butlers

BACKGROUND

Please describe your company and your position there.

We are an edtech startup building a new kind of Learning and Development (L&D) platform that connects employees to unique teachers -- from pro athletes, FBI agents, top professors, social justice advocates, and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Butlers?

We hired Digital Butlers for a full redesign of our website. We required a compete revamp of the website's structure, as well as a visual identity refresh.

SOLUTION

How did you select this vendor?

I worked with DB in the past on another project for a fintech startup in NYC. I found them on the webflow marketplace and got in touch with them. After a long vetting process, I ended up selecting DB out of more than 7 vendors.

Describe the project in detail and walk through the stages of the project.

We provided the team with a brief, describing what we need and what's the long-term vision. There was a high level structure with specific details on what each part of the website should achieve. We then worked with the DB designers to make sure that they understand what we need. The designers prepared the wireframes with a specific narrative. Once we agreed on the wireframes, we got to see the final designs. The were much better than what we expected.

How many resources from the vendor's team worked with you, and what were their positions?

• 1 manager
• 1 UX/UI designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The final designs deliverables were above our expectations. We went through every single small detail. All the team gave their thumbs up to the final design. We're planning to move to the development phase very soon.

How effective was the workflow between your team and theirs?

Very effective. We had 2 calls per week, each call was under 1 hour or 30 minutes respectively. All the work is done on time, strictly according to our schedule.

What did you find most impressive or unique about this company?

They understand UX/UI and they also can do mobile very well, which most vendors suck at. Their communication is spot on and I liked their attention to detail. Also, they care about the final outcome, which is super important.

Are there any areas for improvement or something they could have done differently?

I can't think of anything right now.

BACKGROUND

Please describe your company and your position there.

I'm business development manager at CRM Solutions Services. We are focusing on IT solutions which helps companies to implement hybrid way of working increasing employees productivity.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Butlers, and what were your goals?

We started to develop website from the scratch. For the purposes Digital Butlers team was hired as experienced and non standard thinking team. Our goal was to create modern website with e-commerce space.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched developers on Webflow platform, Digital Butlers contact person was in the list. Digital Butlers was a highly experienced, non-standard, creative-thinking team that provided us with cost-effective solutions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had regular kick-off meetings with Digital Butlers team. Their team developed design for our website and engine using Webflow platform. All stages was clear website design creation, structure development, coding, connection to Stripe.

How many people from the vendor's team worked with you, and what were their positions?

3 persons were in the team from Digital Butlers side. Project manager, Web designer and programmer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched website in June and since this time we got a lot of nice feedbacks from potential customers about design and usability of website.

Describe their project management style, including communication tools and timeliness.

We had meeting 2-3 times per week via Google teams, also we had a group chat in Telegram for communication and guys provided us video reports via Figma and Loom platforms which is very nice from our side. From project management perspective all was done according time line described in our contract! Nice job!

What did you find most impressive or unique about this company?

They have a lot of experience. They can hear customer and propose non-standard solutions which best suits for customer's needs and budget. Very good team to work with!

Are there any areas for improvement or something they could have done differently?

I don't have anything to add here. Nice team, nice job!

BACKGROUND

Introduce your business and what you do there.

I’m a principal partner at a cybersecurity consulting firm. We have staff located throughout the US and Europe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Butlers?

We needed help with web development and design.

SOLUTION

What was the scope of their involvement?

We discussed our project scope with Digital Butlers and communicated our needs. Then, they evaluated our original website page-by-page and decided which content they should and shouldn’t include on the new site. 

They provided us with 15–20 mock-ups, and we chose two designs to move forward with. We went through several iterations of mock-ups, designs, content building, and testing, and Digital Butlers developed a new site from scratch. The site has static content informing users of our company and our services. We were adamant that Digital Butlers build the site using clean, understandable code so that we could update it post-handoff, which they did. 

They implemented the latest versions of all third-party software and provided us with the build materials so we could update it later on. They continue to maintain and host the site using Webflow. They’re also going to build a separate subdomain site for our lab and research facility.

What is the team composition?

We work with Alex (CEO), who manages the project, and two other team members from Digital Butlers. 

How did you come to work with Digital Butlers?

We spent a few months searching for local service providers and built a list of 40 potential development partners. We selected Digital Butlers due to the cost-effectiveness and creativity presented in their proposal. They were very open to exploring our rebrand and development process with us instead of just executing requirements.

How much have you invested with them?

We’ve invested $24,000–$28,000 in the partnership with Digital Butlers. Our investment for the next phase is projected at $10,000–$12,000. 

What is the status of this engagement?

We began working with Digital Butlers in January 2021, and they delivered the website in August 2021, but the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It’s hard to track concrete metrics because we eliminate tracking and analytics features due to the cybersecurity services we provide. However, we immediately received positive feedback from our clients regarding the site’s cool, clean design and ease of navigation, which has helped us stand out among our competitors. 

More people are finding our services through the website, which is great. We wanted to stand out, and Digital Butlers has helped us creatively showcase our services.   

How did Digital Butlers perform from a project management standpoint?

Digital Butlers performed well from a project management perspective. There was a slight misunderstanding at the beginning of the project due to vagueness regarding costs. The initial contract wasn’t clear about whether they’d bill us for multiple iterations within the same milestone. Once we regrouped and clarified expectations, it was smooth sailing. 

We’ve built a really strong relationship with Digital Butlers. They did a good job understanding our services and getting to know our company to best position us to reach our target audience with an attractive brand. We had several iterative meetings, and I changed the requirements halfway through, and Digital Butlers was gracious enough to change directions and accommodate us. They’ve far exceeded our expectations.

We use a project management tool to track milestones and view cost analyses, but I’m not sure which one. We also use GitLab to track engineering progress on our end. We typically meet via Google Meet, and I communicate with Alex via WhatsApp.

What did you find most impressive about them?

Digital Butlers’ creativity is their biggest strength. They provide out-of-the-box solutions and go outside their comfort zone to try new things. We’ve worked with other development partners who only want to operate with tasks they’re comfortable with, and Digital Butlers is willing to try anything.

They’re really talented and driven. I appreciate that they take on challenges to meet our specific needs instead of pigeonholing our brand into one thing they’re comfortable with. They’re fast learners and willing to experiment and figure out different ways to achieve what we’re looking for. For example, they’re working on creating a dynamic image for the site background, which they had never done before. They take on new challenges in stride, and I value that. 

Are there any areas they could improve?

My only feedback would be for them to tighten up their contractual aspects and ensure terms are clearly outlined at the beginning of projects, so clients understand what they can expect regarding costs and deliverables.

Do you have any advice for potential customers?

Try not to judge Digital Butlers based on their online portfolio. While impressive, it’s not reflective of their true potential. They provided us with phenomenally different mock-ups than what they represent in their portfolio. Also, encourage them to do research and push them outside their comfort zone to make the most out of the engagement. Once we did that, Digital Butlers shined; we saw incredible results, so I’d encourage others to do the same.

BACKGROUND

Please describe your company and your position there.

Tomorrow's Journey is a B2B software company, building the underlying platform for car subscription and other mobility businesses. My name is Joe Capocci, a commercial executive and early hire at Tomorrow's Journey and the project lead on the company website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Butlers, and what were your goals?

The aim was to take an initial wireframe of the company website with minimal content and build a fantastic website, explaining our complex proposition.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched a lot of different webflow developers, and Alex impressed me the most out of them all. In addition, they had a great reference from a company we know.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 3 people primarily, Alex, Dennis and Paul.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the site, our domain authority increased and we began to rank for key terms such as "car subscription software". It was also created in time for a big event we were attending.

Describe their project management style, including communication tools and timeliness.

We had infrequent calls but kept in close contact through WhatsApp and over email. They sent comprehensive videos and voice notes to provide updates, which was very helpful throughout the process.

What did you find most impressive or unique about this company?

They faced some difficulty re-structuring their company due the events in Ukraine, with some of their team based in the country. They only asked for a week off to get themselves organised and then continued to work on the project.

Are there any areas for improvement or something they could have done differently?

We are don't really like the way their payment structure works, as we were asked to pay for work we weren't happy with towards the beginning of the project. However, they were flexible and we managed to find an agreement we were both happy with.

BACKGROUND

Please describe your company and your position there.

CEO and Founder of Calculum. Calculum is a Miami (FL) based FinTech company that helps organizations unlock millions in working capital and generate free cash flow by optimizing payment terms. In short, Calculum helps companies get paid earlier and pay invoices later.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Butlers, and what were your goals?

We hired Digital Butlers to design, test, and launch our new website: www.calculum.ai on Webflow. They also fully integrate the website with our CRM system, Hubspot and create a unique web calculator on our website for prospects to analyze the competitive position in terms of payment terms and working capital.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Digital Butlers, because of their experience with multiple different web technologies and software development as well as their unique graphic design language.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope included the plan and design of the website as well as the web calculator, the implementation with our CRM, Hubspot. The testing and successful launch

How many people from the vendor's team worked with you, and what were their positions?

Depending on the phase of the project. 3-4 people from design, project management to developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We got super good feedback from prospects, investors and clients. The project was done on budget, on time and was better than our expectations.

Describe their project management style, including communication tools and timeliness.

Management of the Project was perfect with good ongoing communication and fast response time.

What did you find most impressive or unique about this company?

We were impressed by their design language, technical skills, and project management.

Are there any areas for improvement or something they could have done differently?

No, nothing. Everything was perfect.

BACKGROUND

Please describe your company and your position there.

Plant Based News is a multi-award-winning resource creating awareness about ethical consumerism, sustainability, and the plant-based lifestyle.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Butlers, and what were your goals?

We had a request to build a creative, professional, and clean website to promo our services to brands with whom we are working. We also wanted an easy way to manage content on this website. This is why we wanted to use Webflow.

SOLUTION

How did you select Digital Butlers and what were the deciding factors?

We found Digital Butlers in global designers rating on the Webflow Experts list. We liked posted works and got in contact with the guys. After a discussion of the price and working process, we decided to work with Digital Butlers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our work started from the clarification of the style that we prefer in the website design. Digital Butlers designer provided us with some references and we chose the style that we liked the most. After clarification with a direction guys prepared a few options for the first 3 sections of the homepage.

We chose the best one and their team finished the whole page. Then we moved to the development stage and completed the website. During the process of design & development illustrator from Digital Butlers also worked on custom illustrations (draw sketches and color them).

How many people from the Digital Butlers team worked with you, and what were their positions?

I worked with the project manager & communicated with the designer through Figma comments.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a result we’ve got a promo website with custom design and illustrations that was built on Webflow. It can be found here: https://brands.plantbasednews.org/

Describe their project management style, including communication tools and timeliness.

At the beginning of our communication, we mainly spoke through mail messages & Google meets. After some time we started using Telegram. The communication process was easy and clear. Regarding management style.

The process of development had transparent and solid checkpoints that helped us to get to the result. There were approval points and Digital Butlers’ team really heard what we asked to achieve.

What did you find most impressive or unique about this company?

Digital Butlers really cares. I saw that everything they offered focused on helping us. The communication process was transparent and quick. Their manager was always online.

And we really love the design. We are still working together and will do more awesome things together in the future.

Are there any areas for improvement or something they could have done differently?

Nope. Everything was good

BACKGROUND

Please describe your company and your position there.

I am the Chief Product Officer at Karshare which is revolutionising how we own and use cars to drive towards net zero through peer to peer car sharing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Butlers, and what were your goals?

We hired Digital Butlers to support us in our move to Webflow and redesign and update of our landing pages to align to our new brand.

SOLUTION

How did you select this vendor and what were the deciding factors?

I reviewed recommended Webflow agencies through Webflows official marketplace and then shortlisted and contacted some to discuss the project in more detail. I found Digital Butlers to be swift in their response to our questions as well as being confident in their ability to deliver a product that would match our high expectations.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used Notion to manage the project and created a list of different pages required with prioritisation and statuses to track progress. We then created a project roadmap with milestones and dates to work towards. At this point we were ready to start the design process where we collaboratively worked on page layouts and designs with our marketing team and a designer from Digital Butlers to finalise and sign off each page design.

Once ready a developer from Digital Butlers setup the Webflow CMS and started on the page builds. Once the pages were build we worked with our developers to create and insert React components where needed in the pages.

How many people from the vendor's team worked with you, and what were their positions?

We had support from 1 designer, 1 developer and a Project manager to help manage the delivery of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have received lots of positive feedback internally and externally commenting on how the site updates and brand update has helped in positioning Karshare as a modern tech brand. We also saw KPI's in crease in the weeks after launching the improved pages.

Describe their project management style, including communication tools and timeliness.

We used Slack and Notion to project manage and communicate and received timesheet breakdowns with invoices to see how time was spent and what we were being billed for.

What did you find most impressive or unique about this company?

We are impressed by their ability to share our vision and furthermore provide ideas and suggestions on how we get the best possible outcome.

Are there any areas for improvement or something they could have done differently?

None, they have a new payment system now which has helped and has rectified the only issue we had.

BACKGROUND

Please describe your company and position.

I am the Business Development Directors of G.A.P. Vassilopoulos Group

Describe what your company does in a single sentence.

G.A.P. Vassilopoulos Group stands as one of Cyprus’s top 25 organizations, delivering cutting-edge solutions across Transport & Logistics, Financial & Technology Digital Solutions, Human Asset Management, Hospitality, and Environmental Services. Renowned for our innovative and dependable services, we empower businesses and communities alike.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?
Create a website

SOLUTION

How did you find Digital Butlers?

Online Search

Why did you select Digital Butlers over others?

• Pricing fit our budget
• Company values aligned
• Great People

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digital Buttlers created a website that we have desgned internally to perfection. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Time deliverables were on point 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they delivered on time and the team is always super responsive and fast to assist you with any enquiries or questions

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their support and their deliverables were commendable.

Are there any areas for improvement or something Digital Butlers could have done differently?

No I was very happy overall. 

BACKGROUND

Please describe your company and position.

I am an executive at Cyber Armour B.V.

Describe what your company does in a single sentence.

Cyber security services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Website design and development

SOLUTION

How did you find Digital Butlers?

• Referral
• Work on another project in the past

Why did you select Digital Butlers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Digital Butlers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Digital Butlers to design and develop a website focused on cybersecurity services to provide businesses securely and comfortably. The main objectives were to create a clean and professional landing page that would clearly communicate the services offered, showcase relevant certifications, and allow for user feedback. Additionally, we wanted the site to be highly adaptable and easy to maintain, so that we could update it ourselves without needing to rely on external support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

What stood out most about Digital Butlers was their ability to perfectly capture our vision from the start. Without the need for extensive revisions or back-and-forth discussions, they delivered a design that was spot-on, right from the first draft. Their understanding of our needs and their ability to translate that into an effective, visually appealing website was truly impressive.

Additionally, their proactive communication and quick turnaround times made the entire process smooth and efficient. They also went the extra mile by providing detailed instructions for maintaining and updating the site independently, which showed their commitment to long-term client satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management with Digital Butlers was primarily conducted through email and Telegram. These communication channels were effective in keeping everything organized and streamlined. 

Through email, we handled more formal communications, such as sharing project documents, providing detailed feedback, and receiving deliverables. Telegram was used for quicker, real-time discussions, making it easy to address urgent questions, provide immediate feedback, and discuss minor adjustments.

Their responsiveness on both platforms was impressive, and the combination of email and Telegram allowed for a balanced workflow — structured yet flexible. This approach made it easy to stay on the same page throughout the project.

What was your primary form of communication with Digital Butlers?

Email or Messaging App

What did you find most impressive or unique about this company?

The project was completed on time and within the agreed-upon scope, demonstrating effective time management and meeting our deadlines.

The website is fully responsive and functions smoothly across all devices, ensuring an optimal user experience. Additionally, the site was designed to be easily explored by the visitor, which was a key objective and has been successfully achieved.

As demonstrated by the provided documentation and instructions, the ability to independently update the website and add new services is another measurable success. This ensures the site remains adaptable to future needs.

Overall, these outcomes reflect both the immediate impact of the project and its long-term viability.

Are there any areas for improvement or something Digital Butlers could have done differently?

No, everything was nice! Much appreciate the work of Digital Butlers and highly recommend them to others

BACKGROUND

Please describe your company and position.

I am the Visual Designer of Freelance

Describe what your company does in a single sentence.

designer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Butlers to accomplish?

• Webflow Development

SOLUTION

How did you find Digital Butlers?

Upwork

Why did you select Digital Butlers over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Digital Butlers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Construction of several Webflow pages based on the launch of a new service for our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The service launch was a success and the pages built were fundamental to a client being able to interact with our business in an easy way. The care that went into the build including animating of illustrations and correctly built responsive elements was appreciated by our company. Our conversion rate on downloads and signups have met our goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All work was delivered efficiently, suggestions on improvements and best practices were always provided.

What was your primary form of communication with Digital Butlers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their good communication, diverse skills, and good use of videos to provide feedback and analysis.  

Are there any areas for improvement or something Digital Butlers could have done differently?

Nothing