DHx Software

BACKGROUND

Introduce your business and what you do there.

I’m an SVP of Exchange Analytics. We provide compliance training to the securities and derivatives industries. Although we’re small, we’re a nice provider of some required regulatory courses (compliance training) that these firms need to take. We’re the dominant provider in the industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DHx Software?

Our training is delivered online like most compliance training. We started in 1996 when the internet was still coming on, and we decided our training should be on the internet. There weren’t standardized learning management systems (LMS) at the time, so we built our own. That immediately had to be replaced since we built it for Netscape Navigator, as 90% of internet users back then used Netscape. That new system served most of our purposes for about 10 years, but it was expensive to build and maintain. LMSs are now standardized, so we realized it would be more cost-effective to license a system rather than use our own home-built system.

SOLUTION

What was the scope of their involvement?

The solution has most of the features that we like, and they’re constantly upgrading it. They also have a technician based in India, and I’m very used to working with offshore resources. I’m used to having a need and seeing that need coded that evening, and they do that for me.

The system we licensed has become a wonderful asset for me. It’s secure; we haven’t had any problems, and it’s been stable for all but nine hours over the years. They’ve been all over me with support when I need it.

What is the team composition?

I work with Jim and Bruce (Managing Partner). They’re both high-energy people.

How did you come to work with DHx Software?

We found DHx through a service like Clutch where they were listed. I called a number of different vendors and DHx called me back. I talked to Jim (Managing Partner), and he was very enthusiastic. He seemed to really listen to and understand my problems. His solution was to use one of the products they were reselling.

How much have you invested with them?

We’ve spent somewhere around $250,000.

What is the status of this engagement?

We’ve been working together since July 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve allowed us to be a true competitor in the industry. We would have gone out of business without them. You have to keep up with technology and have a robust enough system to pass the information security requirements of a large financial institution, which is not a low hurdle.

We’ve been extremely happy with the relationship. Signing with them was a very, very good decision. I could have licensed a system that probably would have performed just as well as what we chose, but it wouldn’t have allowed me to have my own installation of the software. The other alternative is a SaaS model where I wouldn’t be hosting the solution on my own servers. The latter wouldn’t be acceptable to some of our large financial institution clients since they don’t want their data to mingle with other data sources.

How did DHx Software perform from a project management standpoint?

I was reluctant at first but they soothed my concerns. They worked closely with the solution’s in-house support team as they resold it. We’ve been working with them for over four years now and I can say that they’re wonderful in terms of relationships and supporting it. They’re always willing to be available.

What did you find most impressive about them?

If they learn something about our technology from one of their other clients, they’ll call me and explain it so we can benefit from it as well. They also have a lot of integrity, so if they thought our system wasn’t the right one for us they would tell me.

Are there any areas they could improve?

I wouldn’t change anything about the way they operate.

Do you have any advice for potential customers?

Talk to existing clients first. When you talk to DHx, listen very carefully and explain your needs in a detailed way.

BACKGROUND

Introduce your business and what you do there.

I’m the program manager for a pediatric health organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DHx Software?

We needed to create an educational platform that was interactive and easier to manage than the previous one.

SOLUTION

What was the scope of their involvement?

They helped create a new Learning Management System. They used the Amazon platform for ease of use. 

The site is intended to teach people across the world how to care for patients with congenital hearts, lessening the global opportunity discrepancy. There are interactive features, allowing people to explore different parts of the body, such as a ventricle. There are also testing questions, many of which are custom-built.  

The system allows us to troubleshoot, load material, create reports, and more with minimal need for assistance from the DHx Software team. 

There is the ability for other institutions to create their own learning space and curriculum within the platform, partnering with us. Our editors around the world can go into the system and add content, as well. 

What is the team composition?

My two points of contact are Bruce (Managing Partner) and Jim (Managing Partner). 

How did you come to work with DHx Software?

I searched online and interviewed multiple companies. This was the only company that checked all the boxes of what we were looking for. 

How much have you invested with them?

We’ve invested roughly $200,000. We have a $100,000 per year agreement. 

What is the status of this engagement?

We began working together in April 2018, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

5,062 learners have signed up for the site in the past year. We only had 1,800 users with the previous system. We have roughly 35 institutions that are using our platform for their teaching. There has been a fantastic response to the webinars we hold on the site. People have been impressed with the system when we go present at national seminars. 

The team at DHx Software was patient and helped us understand what we needed and wanted. They’re also effective and efficient when we need their help troubleshooting something.

How did DHx Software perform from a project management standpoint?

They’re responsive, fixing issues quickly. They are good at keeping us on task, and on schedule. We touch base weekly. 

What did you find most impressive about them?

Their speed in responding is so much better than my previous experiences with other vendors. They offer choices to us and suggest what they see as the best one, even if it’s the cheaper option. 

They have taught me so much, including the importance of not over-customizing. It has been great working with them, and I plan to maintain the relationship.

Are there any areas they could improve?

Not that I can think of.

Do you have any advice for potential customers?

They are great to work with, especially if you are new to the space and don’t fully understand it. They’re good at asking the right questions to determine your need.