DeveloperLook

BACKGROUND

Please describe your company and position.

I am the Owner of El Marena Eco Resort

Describe what your company does in a single sentence.

I am the owner of El Marena Eco Resort, an eco-friendly beachside resort located near Chhera Dwip on Saint Martin's Island, Bangladesh. We offer duplex cottages, single cottages, and beachside tents, along with our own restaurant, seafood BBQ spot, football ground, and kids' play area. I oversee the business, guest bookings, hospitality operations, and marketing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DeveloperLook to accomplish?

• Build a fast, modern bilingual website to showcase cottages, amenities, and transparent pricing
• Streamline guest inquiries and reduce repetitive customer support with integrated travel guides and WhatsApp booking
• Develop an internal CRM system to manage bookings, guest requests, and daily operations in one central place

SOLUTION

How did you find DeveloperLook?

Upwork

Why did you select DeveloperLook over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from DeveloperLook were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DeveloperLook took complete end-to-end ownership of designing and developing our brand-new bilingual website and internal operations platform. Key deliverables and scope included:

• Modern Web Architecture: Architected and built a high-performance, mobile-responsive bilingual website using Next.js, featuring seamless navigation, lightning-fast loading times, and engaging visual layouts.
• Guest Experience & Content: Created dedicated showcase pages for each accommodation type (duplex cottages, single cottages, and beachside tents), an interactive pricing comparison matrix, verified ship ticket guidelines, resort photo galleries, video showcases, comprehensive FAQs, and an in-depth Saint Martin travel guide.
• Conversion Optimization & Direct Inquiries: Implemented strategically placed WhatsApp direct-booking flows, clear call-to-actions across all pages, on-page SEO best practices, and optimized social share previews.
• Internal Management CRM: Engineered a streamlined internal CRM system tailored specifically to our hospitality workflow, allowing our resort operations team to centralize guest inquiries, record bookings, manage status pipelines, and coordinate timely follow-ups without manual spreadsheets.

The entire solution was delivered flawlessly and exceeded all our expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes from DeveloperLook’s work have been nothing short of transformative for El Marena Eco Resort:

• On-Time Launch & Outstanding Design: The bilingual website went live precisely on schedule, with a responsive and visually stunning presentation that delivers exceptional performance across mobile and desktop devices.
• Accelerated Guest Bookings: Because accommodation details, transparent pricing tables, ship schedules, and FAQs are clearly presented upfront, inbound guests reach out pre-qualified and ready to book. This has significantly reduced back-and-forth consultation time and accelerated our booking cycle.
• Operational Efficiency & Time Savings: The custom internal CRM centralized our inquiry and reservation pipeline, saving our management team hours each day previously spent answering repetitive WhatsApp questions.
• Enhanced Brand Credibility & Search Visibility: The site immediately elevated our brand presence on Saint Martin's Island, with fast mobile load speeds, structured SEO, and seamless WhatsApp booking flows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exemplary from day one. Saimul, DeveloperLook's founder, personally led the project and maintained proactive, transparent communication at every step.

• On-Time Milestone Execution: Every phase—from initial UI/UX prototypes to full-stack development, content integration, and CRM rollout—was delivered strictly on schedule without any delays.
• Rapid Communication & Responsiveness: Their response time was exceptionally fast. Whether via messaging or virtual calls, any questions or adjustments were handled promptly with thoughtful solutions.
• Attentive, Hands-On Leadership: Saimul took genuine care to understand our hospitality workflow, listened closely to our operational feedback, and ensured that every component was built to the highest standard of polish.

Working with DeveloperLook was seamless and stress-free. Their professionalism and reliability are unmatched.

What was your primary form of communication with DeveloperLook?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly sets DeveloperLook apart is their meticulous attention to detail and user-centric mindset. They didn't just build a website—they deeply understood the mindset and pain points of travelers visiting Saint Martin's Island.

Everything, from how cottage features and transparent pricing tables are compared to the seamless integration of ship ticket schedules and instant WhatsApp booking, is organized exactly the way a prospective guest thinks.
Beyond technical excellence, Saimul's personal involvement, rapid strategic insights, and genuine care for our business made a massive difference. They treat your vision as their own product, bringing passion, precision, and world-class craft to everything they do.

Are there any areas for improvement or something DeveloperLook could have done differently?

Honestly, there is really nothing negative to note—the entire experience exceeded our expectations in every regard. The only thing we would love is for DeveloperLook to offer an expanded ongoing retainer package for continuous content updates and marketing growth, simply because their team is so exceptional and we would gladly continue partnering with them long into the future.

BACKGROUND

Please describe your company and position.

I am the Owner of Toshitomo BG

Describe what your company does in a single sentence.

Water and beverages delivery, dispensers sales and rental.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DeveloperLook to accomplish?

• Create a new website
• create an ecommerce shop
• automated current manual processes

SOLUTION

How did you find DeveloperLook?

Online Search

Why did you select DeveloperLook over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from DeveloperLook were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Discovery and Planning 
2. Design 
3. Development 
4. Testing and Quality Assurance 
5. Launch and Optimization 
6. Post-Launch Support 

Key Deliverables: 

• Website Design Files: All source files for the UI/UX designs. 
• Functional Website: A fully functional, responsive website that is optimized for performance and SEO. 
• Documentation: Complete documentation detailing the website architecture, codebase, and guidelines for future updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Number of orders: A steady increase in delivery orders placed through the website with about 20% in the first two months after launch. 
• Conversion rate: The percentage of website visitors who complete an order improves 5-7%. 
• Average order value: The average amount spent per order increases increased with approximately with 4-8%. 
• Positive customer reviews: 5-star Google reviews increased indicating higher customer satisfaction. 
• Reduced support inquiries: A 10-15% decrease in calls and emails to customer service regarding questions or issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Developerlook on our new website was a great experience. From the beginning, they guided us through a well-defined process. We held regular video meetings to discuss various project elements, ensure that features and milestones were progressing as planned, and address any questions we had. Overall, they met most of their deadlines effectively. 
There was a minor hiccup with the integration of our preferred payment gateway, which took an additional week to resolve due to technical issues. However, their proactive communication ensured that this did not significantly impact our launch schedule. What I appreciated most was their responsiveness. Whenever I had a question or requested a modification, they were quick to respond, and their suggestions were always insightful. It was evident that they grasped not only the technical aspects, but also our business objectives.

What was your primary form of communication with DeveloperLook?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of Developerlook was their responsive and proactive communication. They consistently provided thoughtful suggestions and demonstrated a deep understanding of both the technical requirements and our business goals, ensuring our project's success.

Are there any areas for improvement or something DeveloperLook could have done differently?

DeveloperLook did an excellent job overall, but there might be an opportunity to further streamline the integration process for complex technical components, such as payment gateways.