Dev Monks

BACKGROUND

Please describe your company and position.

I am the CEO of VIRTUS Data Centres

Describe what your company does in a single sentence.

A trusted global leader in the data centre industry and the UK’s leading data centre company, committed to delivering reliable, resilient and responsible digital infrastructure for our customers. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dev Monks to accomplish?

• Our main objective was to develop an internal AI assistant that helps authorized employees quickly find accurate information in approved operating procedures and technical documentation. We wanted to improve information retrieval, reduce the time spent searching through documents, and make internal knowledge more accessible. The solution needed to provide references to source documents, enforce appropriate access controls, and support employees in their daily work while maintaining human oversight and established safety and security procedures.

SOLUTION

How did you find Dev Monks?

• Referral
• Clutch Site

Why did you select Dev Monks over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Dev Monks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Dev Monks was engaged to develop an internal AI assistant that enables authorized VIRTUS Data Centres employees to find relevant information in approved operating procedures and technical documentation more efficiently. The scope of work focused on creating a practical AI-powered knowledge retrieval solution tailored to our internal operational needs. The assistant was designed to understand employee queries, retrieve relevant information from available documentation, and provide references to the original source documents so employees could verify the information.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project made progress toward improving how employees access internal operational knowledge. The AI assistant was designed to help authorized staff find relevant information in approved operating procedures and technical documentation more efficiently, while providing references to the original source documents for verification. Key success indicators included faster document retrieval, easier access to relevant information, improved traceability to source materials, and a more convenient way for employees to search internal knowledge using natural-language questions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team took the time to understand our requirements and the importance of reliable information retrieval, controlled access, and security in a data centre environment. They were receptive to our needs and focused on developing a solution aligned with our operational objectives. Communication was professional, and their approach to the project reflected an understanding of the importance of accuracy and human oversight.

What was your primary form of communication with Dev Monks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They recognized the importance of making internal technical information easier to access while maintaining source traceability, access controls, and human oversight. We appreciated their problem-solving approach and focus on building a solution that supports our employees' daily work rather than adding unnecessary complexity. 

Are there any areas for improvement or something Dev Monks could have done differently?

Although our overall experience with Dev Monks was positive, more frequent progress updates and more detailed technical documentation at each stage could have improved project visibility and made the handover process smoother. These improvements would help ensure that all stakeholders remain aligned throughout development.