Design Monks LLC

BACKGROUND

Please describe your company and position.

I am the CEO of Onethread.

Describe what your company does in a single sentence.

We are a project management software startup.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Design Monks to accomplish?

• To redesign 70% of our user journey
• Develop both the UX & UI for a lot of the features

SOLUTION

How did you find Design Monks?

Online Search

Why did you select Design Monks over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Design Monks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design Monk went deep into researching a lot of our competitors to set up a bench market of what is happening in the market. After that, they did a thorough analysis of Onethread to figure out a lot of the issues we had. Then, we first went with the overall flow and made some major changes in the user journey. 

Once that was done, they, along with our team, worked on each of the features. They'd develop a basic wireframe first, show us that, we'd give feedback, and then we'd finalize the wireframe. Then, basically, repeat the whole process for the UI as well. So it was a back-and-forth but they were very cooperative the whole way through and took all the comments from the founders, devs, and designers to make the design more comprehensive. Once we finalized one feature only, then they moved to another.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Although we have not yet been able to implement the full design due to our commitments to some clients, the new design feedback has been amazing. In the parts where we implemented the design, around 20-40% better retention of those pages. Users understand the journey significantly more now. We are hoping for a significant drop in churn when we implement the full design.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always very open and understanding of our requirements. Even at times, when we changed our minds on something we had previously developed due to external feedback, they still incorporated that. The project took slightly more time than expected, but that was down to the changes we wanted to make, and it eventually made a scope slightly bigger than initially planned.

What was your primary form of communication with Design Monks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Well cultured, easy to communicate and their sincerity in their job. Didn't seem like I was using a 3rd party team. Their dedication is like they are our in-house team.

Are there any areas for improvement or something Design Monks could have done differently?

Not really. I am pretty happy with how they conducted the whole thing.

BACKGROUND

Introduce your business and what you do there?

I’m a software engineer for WellDev, a Switzerland-based software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Atiq’s Pixels?

We needed to engage with a company who can spearhead our UI/UX design efforts for our software projects.

SOLUTION

What was the scope of their involvement?

The team has provided UI/UX design services on several projects. Their work involves researching how people can interact with our software. They also identify the best way to present all of our software’s features. After that, we convert their designs into code.

What is the team composition?

Atiqur (UI/UX Designer) is our primary contact, but there are 4–5 designers working with him.

How did you come to work with Atiq’s Pixels?

I knew Atiqur since college, and he had excellent design skills.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

Our ongoing relationship began in June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They do an excellent job, and they’re our go-to provider for our UI/UX design needs. Overall, I have no complaints with Atiq’s Pixels’ work.

How did Atiq’s Pixels perform from a project management standpoint?

They follow agile and scrum methodologies. We also get weekly updates from Atiq’s Pixels as well as post-sprint updates. On top of that, they’ve met all our deadlines. We use Trello and Google Meet for project management and communication.

What did you find most impressive about them?

I love that they research their audience well in order to come up with the best design for our project. Above all, they want to make their clients happy.

Are there any areas they could improve?

There isn’t anything that they can improve at this time.

Do you have any advice for potential customers?

Give them freedom to do what they need to do, which is to provide high-quality UI/UX designs. I believe anyone who works with them will be satisfied with their work.

BACKGROUND

Please describe your company and your position there.

I was thinking about starting a pilot project regarding Food Reviews. I found a team who worked in this team and gave it the name. So you can call me the founder of this team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Atiq's Pixels?

Basically, it was a Food Review website where people can see food ratings, restaurant ratings, and share their ratings. We do not have any UI/UX designers on our team. That's why we hired Atiq's Pixel.

What were your goals for this project?

We wanted to build a user-friendly website for food lovers and build a platform where everyone can choose the best food and restaurants. And our plan was to make some premium features and earn from it.

SOLUTION

How did you select Atiq's Pixels?

I was searching for an experienced UI/UX designer. Then one of my friends referred Atiq's Pixels. Then I visited their website that was cool and checked out their works. And I was totally impressed. Then contacted them and made a deal.

Describe the project in detail.

In this project, we included the following features:

• User can see others' reviews on different foods
• User can see others' reviews on different restaurants
• User can give ratings to food or restaurants
• Can see the menu list of a restaurant
• Also the trending dishes
• Our app suggested food based on weather
• User can follow each other

What was the team composition?

We had 2 backend developers, 1 frontend developer, and 2 UI?UX Designer (From Atiq's Pixel)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yeah, we launched the project and it was pretty much successful as a pilot project. We are eager to take it in market. For that, we need some investment and we are working on it. But, in the end, I think that we are successful.

How effective was the workflow between your team and theirs?

Yeah... It was pretty good. And all were possible for Atiq's Pixel. Because at the beginning of the project, they gathered all the requirements from us and built a wireframe for the whole project. That's why we could easily build our backend and didn't wait for the full mockup. And the collaboration between frontend, backend, and UI/UX was smooth.

What did you find most impressive about this company?

The process of their approach to a problem. In my opinion, UI/UX is one of the important factors in a business. But most of the company don't give importance to it. But, this company is different. They are very focused on the design as well as usability. And they are very proactive. The designs they provide are up to the mark. And in every project, at first, they build a wireframe. And I think, this wireframe makes the life of developers easier.

Are there any areas for improvement?

I think they are very good at this field. And their design solutions are also practical. And I saw, they researched a lot about new design types. So my wish will be for them is "Keep going as now. Soon you will reach the top. Best of luck."

BACKGROUND

Please describe your company and your position there.

A hyperlocal peer-to-peer chat system that connects to local merchants to users in vicinity. I'm the Chief Technology Officer of this company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Atiq's Pixels?

We hired Atiq's Pixels to design user interface of the mobile application version of our product. Furthermore, We also developed detailed User Experience flow of the app.

What were your goals for this project?

Our goal was to penetrate local small business stores and give them an online communication system to reach their potential customers. For this, we really needed a design system that can be easily browsable by people of different ages and background.

SOLUTION

How did you select Atiq's Pixels?

We browsed various design websites to get some inspiration of how should our mobile application look. We found Atiq's profile in Behance,which is network of creative people. We reviewed Atiq's Pixels previous work and we contacted him. We liked his approach to work and hired him.

Describe the project in detail.

Once we selected Atiq's Pixels to implement our design systems, they immediately started to work on the mockup and wireframing. We discussed our ideas in first couple of weeks and from there they really brought the ideas into visual shape. We're provided with users journey at first. Then we finalized the wireframing of different screens within the first 2 week.

The team of Atiq's Pixels have really did outstanding work on designing the UI of the mobile application that really suites our users demographic. The design system took 4 more weeks to complete. So it took roughly 2 months to complete the project with Atiq's Pixels.

What was the team composition?

The team composed of 1 project manager, 1 graphics designer, 1 UX designer and 2 UI designer. All these people worked closely with our team to ensure best design outcomes.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our project is still in the early MVP stage. We've introduced our mobile application to very few merchants. The design system that was developed for us by Atiq's Pixel was really top-notch and helped us introduce the features of the application more easily. So far the feedback we got have been amazing but still we have long way to go.

How effective was the workflow between your team and theirs?

We communicated directly with project managers and other designers of the team with no friction. Our ideas and concerns are greatly appreciated by the team behind Atiq's Pixels. We have sprints in every week and the outcome of these were outstanding. The final product has a lot of our combined ideas implemented.

What did you find most impressive about this company?

I really liked how they took on the challenge head on. The challenge of this project was daunting as there are lots of demography at play but they really researched different methods and styles and finally really cracked the perfect design. I loved the transparency they demonstrated during the project lifetime. If somethings were not working or delayed, they were always upfront.

Are there any areas for improvement?

We got little behind with the deadline of this project. So we hope in future, the projects will be completed earlier.

BACKGROUND

Please describe your company and your position there.

I am a co-founder of an online shopping assistant service. It is located in Dhaka, Bangladesh.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Atiqur Rahaman?

For our mobile applications for the delivery men and customers, we hired Atiq. These mobile applications were crucial for building up a proper pipeline for customers and deliverymen to interact with each other properly as well as the customer managers could watch over issues.

What were your goals for this project?

The goals were to create a solution from where customers can order products online, which we don't store rather we have deliverymen who shop those products on behalf of the customers and then delivers them to their doorstep within 1 hour.

SOLUTION

How did you select Atiqur Rahaman?

Our requirements were simple, we wanted a person who could solve UX issues and create a overall working and aesthetically pleasing user interface for application users. We filtered candidates based on their work experience and their quality of works. Atiq had worked on really interesting projects before and his quality of works made it easier for us to choose him.

Describe the project in detail.

We had idea of creating two mobile applications and one admin dashboard. From the customer end mobile application, the customers can browse and order products online. Then comes the part of the deliveryman application. A nearby deliveryman will accept the request for the delivery. Hence the delivery status would get updated from pending to confirmed. Then the user can track the deliveryman as well as see the status.

And for the deliveryman it was very important to see the product list properly with picture and description along with the delivery location. After buying the products the delivery man would drop the item in the doorstep of the customer and take a picture as a proof of the delivery which then gets uploaded the applications and the admin can monitor them.

What was the team composition?

Our team was very atomic. We had two software engineers who were building the applications and admin dashboard for us. One project manager, one customer manager, and one UI/UX designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

So we started by taking small step at a time. And developed the applications within times. The solution provided by Atiq was very easy to understand and simple enough to implement within a very short time. The users understood most of the things very well while using our application. There were a few issues where the users failed to understand, later on Atiq provided solutions for us to fix those issues.

How effective was the workflow between your team and theirs?

We used to use Slack and Jira to communicate and manage tasks. Atiq was present in onsite or online meetings through google meets. He has great communication skills as well as skills to make others understand his vision. Overall it was easier for us since he used to think about many problems that may occur in the future and how can we tackle them.

What did you find most impressive about this company?

His straightforward communication and punctuality would make him unique as a person along with his design skills. He is a very thoughtful person, thinks before he acts. His work was very professional and organized.

Are there any areas for improvement?

I don't have any rough experience with him. But still I would recommend him to keep him up to date with the design trends and utilize new patterns to solve interesting issues.