CyberDuo

BACKGROUND

Please describe your company and position.

I am the IT Manager of Technicolor

Describe what your company does in a single sentence.

Technicolor is a multinational media company specializing in video technology, visual effects (VFX), and entertainment services. It is well known for its contributions to film colorization, digital media, and content production.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberDuo to accomplish?

• Make sure our IT Infrastructure is secure and efficient

SOLUTION

How did you find CyberDuo?

Referral

Why did you select CyberDuo over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from CyberDuo were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CyberDuo will provide comprehensive IT security management to protect Technicolor’s digital assets. This includes Security Policy Development & Enforcement, Security Monitoring & Incident Response, Endpoint Security & Protection, Identity & Access Management and Network Security & Firewall Management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project that demonstrate progress or success include:

Security Improvement Metrics
Reduction in Security Incidents: A measurable decrease in the number of security breaches, malware infections, and unauthorized access attempts.
Mean Time to Detect (MTTD) & Mean Time to Respond (MTTR): Faster identification and resolution of security threats, reducing MTTD and MTTR by X%.
Increase in Threat Mitigation Rate: Percentage of threats successfully neutralized before causing impact.

Vulnerability Management Results
Vulnerability Reduction Rate: Reduction in high-risk vulnerabilities by X% within a given timeframe.
Patch Compliance Rate: X% of critical security patches applied within SLA timelines.
Successful Penetration Testing Findings: Fewer exploitable weaknesses found in periodic security tests.

Microsoft Infrastructure Security Enhancements
Improved Compliance Scores: Microsoft Secure Score or CIS benchmark improvement by X%.
Multi-Factor Authentication (MFA) Adoption: Increase in user adoption rate from X% to Y%.
Active Directory Hardening: Reduction in misconfigurations and security gaps in Active Directory.

User Awareness & Training Impact
Employee Phishing Resilience: Reduction in phishing click rates by X% after security awareness training.
Increase in Security Training Completion Rates: Higher participation and completion rates for security training programs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly effective, demonstrating strong organization, clear communication, and timely execution. Deliverables were consistently met on schedule, ensuring smooth progress throughout the project. Their proactive approach to timelines and milestones kept everything on track, minimizing any delays.

They were highly responsive to our needs, addressing requests with urgency and professionalism. Their ability to adapt to changing requirements and provide prompt solutions made collaboration seamless. Overall, their commitment to efficiency, transparency, and client satisfaction was evident in every stage of the project.

What was your primary form of communication with CyberDuo?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about this company was their exceptional expertise, proactive approach, and commitment to excellence. Their ability to seamlessly integrate cutting-edge security solutions while maintaining a high level of responsiveness and adaptability was truly impressive.

Their customer-centric approach sets them apart—they took the time to understand our unique needs and tailored their solutions accordingly. Additionally, their proactive problem-solving mindset and ability to anticipate potential security risks before they became issues made a significant impact.

Overall, their combination of technical expertise, strategic vision, and dedication to client success made them a standout partner in the industry.

Are there any areas for improvement or something CyberDuo could have done differently?

Can't think of any. They are great. And Thank you.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of All Valley Dealers Auto Auction, an auto auction that liquidates vehicles through a wholesale auto auction dealer to dealer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberDuo?

We were looking for a reliable service provider who was able to service our systems well and continue with maintenance. Reliability was our main goal.

SOLUTION

What was the scope of their involvement?

CyberDuo helps us maintain our servers and computer systems in our IT server room. They also manage our phone and network systems outside our physical servers.

After we signed our contract and did all the paperwork, CyberDuo came in and looked at our current systems and servers to assess our needs. They also gave us advice on things we needed regarding cybersecurity and backups. Recently, we purchased a new server, and they helped us with the implementation.

CyberDuo provides us with a combination of remote and on-site services. They come to our office to provide regular servicing and check-in. Still, if we have any issues, they help us remotely.

What is the team composition?

We mainly work with one teammate from CyberDuo, who acts as our service technician. We've also worked with Kevin (CEO), who helped us with the initial setup.

How did you come to work with CyberDuo?

They were recommended to us by another company.

How much have you invested with them?

We've spent between  $50,000–$199,999 with them so far.

What is the status of this engagement?

We’ve been working together since January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CyberDuo has done a great job for us. As an auto auction, Friday is our busiest day because it's our sale day, which is where we get most of our money from. This is a very important day of the week for us, and CyberDuo has helped us tremendously.

If anything is down with our site, it's very important for us to fix it very quickly. Their team has helped us a handful of times throughout the auctions so that we don't lose any business. They solve issues very quickly.

How did CyberDuo perform from a project management standpoint?

CyberDuo is very good. They always give me the best quote and work to provide the best price possible. Moreover, they're very prompt and do their work in a timely manner. As for communication, we typically communicate via email, texts, and phone calls when needed. Something great about them is that they work with what we like most, and I like to text, so they text me.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to give a shout-out to both Kevin and our service technician.

What did you find most impressive about them?

CyberDuo's biggest strengths are their reliability and customer service. I never have to worry when things go down. With other companies, whenever we had IT issues or questions, it was always a headache to get a hold of someone. However, CyberDuo is very quick to respond and great at solving issues fast.

Moreover, CyberDuo always walks their clients through the process. The IT language can be difficult at times, and some people might not be well-versed in this world. Still, CyberDuo knows how to break things down in simple terms and walk the client through them.

Are there any areas they could improve?

I can't think of anything CyberDuo could improve on; I'm very happy with them. We've worked with many IT companies, and CyberDuo is the first company with which we've been very happy.

Do you have any advice for future clients of theirs?

If IT is very important for your business, CyberDuo is the company to go with. They're reliable, responsive, and have the expertise required. They don't only know how to solve issues, they also do it quickly and have great communication skills.

BACKGROUND

Please describe your company and position.

I am the VP, Technology of a game development company

Describe what your company does in a single sentence.

Game development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberDuo to accomplish?

• General IT Support
• IT Security

SOLUTION

How did you find CyberDuo?

• Online Search
• Clutch Site

Why did you select CyberDuo over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit

How many teammates from CyberDuo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

On-going corporate IT support: 

• Helpdesk Services
• Desktop Maintenance
• Endpoint Protection
• Google Workspace Administration and Backup
• General Security Assessment

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Dedicated experts managing our Google Workspace instance 
• Formal processes in place for on- and off-boarding team members 
• Security audit for Google Workspace and other services + recommendations 
• General IT consultation for new projects

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very organized. We always had a clear idea of what was being delivered and by when. We were transitioning from managing our IT internally to bringing in external support. So, things needed to be very fluid, but the CyberDuo team were right there with us every step of the way.

What was your primary form of communication with CyberDuo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The personal touch is what sets CyberDuo apart from other managed service providers I've worked with. They have been very responsive and made themselves available to answer questions, talk through ideas, or whatever we needed at the time.

Are there any areas for improvement or something CyberDuo could have done differently?

I don't think so. We haven't encountered any issues.

BACKGROUND

Introduce your business and what you do there.

I’m the senior project specialist of an entertainment lighting manufacturer and distributor.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberDuo?

We had an incident where somebody was probing into our system, so we were looking to harden our defenses against data breaches.

SOLUTION

What was the scope of their involvement?

We started the cybersecurity project with them giving us a checklist of items that needed to be done immediately and discussed everything through unpaid consultation services. The team then provided us with one of the top three security software and hardware appropriate to our needs.

CyberDuo is now in-depth with four different projects listed for this year to continually improve our cybersecurity defenses. Moreover, they also provide us with maintenance support and software consultation, suggesting different software like Azure and Liquid Web.

What is the team composition?

I have direct contact with the CEO, the head investigator, and the engineer.

How did you come to work with CyberDuo?

They were referred to us by a colleague who had also undergone a security hack.

What is the status of this engagement?

Our ongoing partnership started in January 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since partnering with CyberDuo, we’ve been getting less than 10 cyberattacks, and those 10 hits are constantly monitored and sandboxed consistently. Their team is great at resolving technical issues, as they’ve suggested a backup system on the premises and the cloud.

How did CyberDuo perform from a project management standpoint?

They perform well from a project management standpoint, as they’re able to overcome the occasional hiccups and keep the project on track. We regularly communicate through phone, email, and Zoom for walkthroughs.

The team reaches out to ask how things are going and see if they can lend their expertise to our issues, so they’ve been highly proactive and responsive.

What did you find most impressive about them?

Above all, their biggest strength is their integrity. They’re always willing to assist us with our issues and provide cost-effective solutions.

Are there any areas they could improve?

I haven’t had the opportunity to view something that needs improvement, but they could invest more in marketing and less in word-of-mouth.

Do you have any advice for potential customers?

I would advise you to be open and listen to their recommendations.

BACKGROUND

Introduce your business and what you do there.

I’m an attorney at a law firm. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberDuo?

As a law firm, we wanted to make sure our clients’ information was confidential at all times. Emails and documents must be safe, and no leaks should happen. We wanted to make sure everything was safe within our computer systems and databases and that we had an adequate backup for all of our files. Given that, we engaged CyberDuo. 

SOLUTION

What was the scope of their involvement?

CyberDuo has created a cybersecurity infrastructure for us. They provide self-explanatory documentation of what they do for us. The team also works on our software and hardware needs, providing on- and offsite services. On top of that, they do maintenance for us, ensuring that everything on our side is good. 

What is the team composition?

We work with at least three people from CyberDuo. I’m in touch with Kevin (CEO), but I communicate with other team members every now and then. 

How did you come to work with CyberDuo?

We were in the same building as CyberDuo, so we didn’t search far when we needed this service. They were much easier to access than others, and that was how we started the engagement. 

What is the status of this engagement?

We started working with CyberDuo in November 2022, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The cybersecurity infrastructure has been great. It has made things easier for us, and we haven’t had any issues. 

How did CyberDuo perform from a project management standpoint?

Everything has been done as promised. CyberDuo does tasks within our deadlines. If they say they’ll finish something within a week, it will be done accordingly. Moreover, their communication has been perfect; we use emails and phone calls. On top of that, the budget hasn’t been changed since it was estimated. 

What did you find most impressive about them?

Their trustworthiness is impressive. We have business with several practices, and it’s crucial for us to keep confidential information safe. With that in mind, CyberDuo is trustworthy — we feel safe with them. 

Aside from that, they do everything quickly. They work with other big clients, such as banks. Knowing that they can accommodate our needs quickly while working with those clients is truly impressive. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Look no further than CyberDuo. 

BACKGROUND

Please describe your company and your position there.

I'm a co-founder of an Investment Management company that is focused on alternative investments with several portfolios under management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CyberDuo?

We were looking for an external cybersecurity company to monitor our infrastructure because we provide financial service and security is one of the main important parts of our business.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for cybersecurity firms in our area and shortlisted 3. After interviewing them, we chose this vendor based on their experience and service package.

Describe the project in detail and walk through the stages of the project.

They performed a cybersecurity audit, identified issues, closed all the gaps, and currently monitoring our infrastructure (both endpoints and cloud resources).

How many resources from the vendor's team worked with you, and what were their positions?

We have a main Engineer and a customer success manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As long as we know we are secure it means they do their work. We have a lot of sensitive data on our side and considering the current hacking situation in the world protection becomes so crucial.

How effective was the workflow between your team and theirs?

The workflow was straight-forward. During onboarding, they assign a project manager who made sure that we have all the checkboxes checked. Upon completion, they assigned a success manager and a main engineer who are responsible for all the incidents.

What did you find most impressive or unique about this company?

I am really impressed with their responsiveness. We can reach them in 2 minutes.

Are there any areas for improvement or something they could have done differently?

So far so good. We started recently and happy with their services.

BACKGROUND

Introduce your business and what you do there.

We’re a tech company building a B2B platform for brands to create AR content for social platforms. I’m the chief product officer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberDuo?

As we’re a small startup, I wear many hats. I'm also responsible for IT and engineering. That’s how I came to work with Cyberduo.

We needed to implement a security policy for our network. At the time, we had a physical office and wanted to upgrade our network to be compliant with security best practices.

SOLUTION

What was the scope of their involvement?

We initially discussed our needs and goals, and then CyberDuo told us what we needed and why we needed it. Kevin (CEO) talked with us about various systems’ pros and cons, helping us to understand what we needed now and what we needed later. Their team then built a plan for our network security architecture. Kevin told us that we first needed to secure our endpoints —computers and devices used by our team. He provided different options and then we selected software. CyberDuo licensed the software, rolled it out, and onboarded our team.

We also wanted to secure our on-premises network. They shared different options for hardware firewalls, network routers, and WiFi devices that we could place in the building to work in combination.

What is the team composition?

I interacted with Kevin and another network engineer.

How did you come to work with CyberDuo?

We didn’t know in which direction we should go, so I talked with a bunch of different folks after searching for local vendors. CyberDuo was the most collaborative, informative, and willing to work with us to understand our particular needs. Their team was able to provide us with an affordable direction that fit our current needs but also supported growth. We evaluated other local IT vendors, but Kevin was more direct and plain-spoken.

How much have you invested with them?

We’ve spent about $10,000 on their servers.

What is the status of this engagement?

We started our engagement in February 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

CyberDuo found the right solution for our problem and budget. Their team is extremely responsive. They go above and beyond to make themselves available to address any challenges or issues that arise.

Due to COVID-19, we downsized our office space. CyberDuo quickly moved our network devices, scheduling the move on short notice. Although we're a smaller customer, we still feel important. Any time I ask, Kevin makes himself available to talk through ideas with me. They’re a trusted advisor, and we’re looking to take the next steps with them.

How did CyberDuo perform from a project management standpoint?

Their communication’s clear. They’re reliable and accountable. If there’s an issue, they jump into it. CyberDuo does a great job, especially for the level of our engagement. Although we’re not a massive client, they’re willing to keep a high level of communication and engagement with us.

What did you find most impressive about them?

CyberDuo listens to understand our challenges and then works on solutions that fit our constraints. They also provide expert opinions about solutions according to our goals, which is important. Their team makes clear the trade-offs of solutions and tells us what is or isn’t necessary.

Are there any areas they could improve?

They’ve exceeded my expectations, but I’m not experienced in this space.

Do you have any advice for potential customers?

Describe your needs and goals to CyberDuo. They will then tell you what you need or don’t need at the moment while also looking towards your long-term goals. Their team provides a host of solutions. You’ll receive thoughtful and cost-competitive solutions.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO for a traditional medical practice with two podiatry offices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberDuo?

We needed to address our nearly constant technical problems. When we have technical problems, our entire business is affected because we use an EMR system. If there’s a technical problem, it slows down our practices.

SOLUTION

What was the scope of their involvement?

CyberDuo onboarded and reviewed our entire inventory, including computers and printers. Their team then organized our entire IT structure. They now manage the day-to-day IT operations of our two locations. When there’s an issue, their team remotely logs into whichever computer has an issue and fix it. If there’s an issue that their team can’t handle remotely, they provide help on-site.

What is the team composition?

We usually deal with two engineers.

How did you come to work with CyberDuo?

We researched online and interviewed different companies. After we received CyberDuo’s proposal, we talked with a few of their clients who gave them great reviews. They also had a strong online presence. We analyzed different proposals but felt most confident in CyberDuo and decided to move forward with them.

How much have you invested with them?

We’ve spent around $25,000 on their services.

What is the status of this engagement?

We started our ongoing relationship around June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The most important metric is that everything works, so our engagement is a success. Before we worked with them, we constantly had time-consuming technical problems. Since we started with CyberDuo, we haven’t had any IT issues. Their turnaround time is lightning fast.

How did CyberDuo perform from a project management standpoint?

They’re superstars. If there’s an issue, they fix it the same day that it’s identified. Their team will come on-site the same day that there’s an issue because they care that we have uninterrupted service, which I find super impressive.

What did you find most impressive about them?

I’m most impressed by how quickly they solve our IT problems.

Are there any areas they could improve?

No, we’re all thrilled with CyberDuo.

Do you have any advice for potential customers?

If you’re having constant IT issues, get out of your partnership with that service provider. I would recommend moving quickly. Ensure that you partner with a company that’ll meet your needs.

BACKGROUND

Introduce your business and what you do there.

I’m the office manager of a medical group of cardiologists. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberDuo?

Our concern was effectively protecting our patients’ information from potential cyber attacks. Additionally, we wanted to make sure that we were storing information properly, complying with any relevant regulations.

SOLUTION

What was the scope of their involvement?

When they came on board, they replaced our server and made many suggestions on how to improve our business from a cybersecurity standpoint. We were having issues with our computers as well, so they added more equipment to mitigate our network issues. 

What is the team composition?

We primarily keep in touch with Kevin (CEO) and Victor (Senior Engineer).

How did you come to work with CyberDuo?

The owner of the practice was referred to their services by a friend who had a positive experience with them. We decided to give them a try and have been happy with them ever since. 

How much have you invested with them?

We spent about $20,000 on the equipment upgrade, $3,000–$5,000 on minor upgrades on an ad hoc basis, and about $30,000 each year on their general services to us. 

What is the status of this engagement?

We’ve been working together since January 2017.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After they made upgrades to our server room, we stopped having the tech issues that we were having before. We are 100% confident in our security capabilities, giving our team complete peace of mind.   

How did CyberDuo perform from a project management standpoint?

Oftentimes, I need to get in touch with them while working from home. They’re always available to solve problems with us, even on weekends. 

What did you find most impressive about them?

We’ve worked with past providers that haven’t always replied to us in a timely manner. We’re very happy with their communication and response time. They’re always available to us.

Are there any areas they could improve?

We’re always working to improve, and they actively search for solutions that will benefit us. I can’t think of anything for them to improve at this moment. 

Do you have any advice for potential customers?

Take advantage of their 24/7 availability and knowledge. We’re not experts in IT, so we relied on them for recommendations. I’d suggest that other companies take advantage of their knowledge in the industry.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager at SSR Motorsports. We’re a manufacturer and distributor of power sports equipment, so ATVs, dirt bikes, on-road motorcycles, ATVs, and electric bicycles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CyberDuo?

We wanted a standardized IT within the company because we grew pretty quickly. I initially handled the IT, but as we grew, it became too much. We needed newer, more sophisticated equipment. As we considered IT support, we knew that we didn’t need a full-time team member, so we looked to find an outsource partner and chose CyberDuo.

SOLUTION

What was the scope of their involvement?

When we first started with them, they worked with fifteen workstations along with any kind of supporting equipment, such as printers and devices. They also handled two servers.

Initially, they were focused on security and were going to make sure that every computer was up to date on licensing and anti-virus software. Then they upgraded the firewall. Once they set up that structure, they continued to maintain it.

On top of that, they’re our primary technical support. So instead of coming to me, my team can go to them when they need help.

Most of what they do can be handled remotely, but they come on-site when needed. When we have new equipment, they come to our office. One time, the server failed and they came on-site to fix that on the same day.

What is the team composition?

Over time, about three people have touched our project. At the beginning, Kevin (CEO) was very hands-on, but the main person handling our account is Victor (Senior Engineer). We worked with someone else briefly to support Victor.

When it comes to looking forward and planning the future, Kevin (CEO) is always available for a consultation. He’s always able to suggest how they can help handle things going forward.

How did you come to work with CyberDuo?

I found them through a Google search. We contacted a bunch of different companies for quotes. The biggest deciding factor for us was value and attention to the customer. Most companies that we considered weren’t a good fit for us. Some showed their service offerings, but they weren’t very flexible. For some situations, their response times were 24–48 hours, but that would halt business for us.

CyberDuo, in comparison, was more attentive.  We were working with their CEO directly, and at the very beginning, they promised that they would pick up whenever we called. If it’s something they can handle quickly, they’re able to help right away.

How much have you invested with them?

It started off pretty low cost because it was just the managed service, but we’re looking at a few new projects. It’s probably going to be over $200,000.

What is the status of this engagement?

We started working with them in November 2017 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My time freed up significantly. No one needs to come to me because CyberDuo is able to handle it. The fact that everything runs smoothly is a big improvement for us.

How did CyberDuo perform from a project management standpoint?

There have never been delays. At certain times they’ve said that they’re busy and have asked to get back to us, but if it’s rushed, they’ll get back to us.

They keep us up to date on what they’re doing and they take care of any problems. There were a few times when they noticed that our equipment was hacked, and they noticed that right away. They notice a lot on the backend that we’re not aware of and are able to resolve it. They also communicate well and are super responsive. We can reach them over email and phone.

What did you find most impressive about them?

I’ve been impressed by their responsiveness and how easy it is to work with them. They bring a lot of value to our company. Price-wise, they’re excellent. I can’t imagine that we would get better service from a more expensive IT support provider.

They also have a lot of resources. For example, they partner with equipment companies, so they can get us better prices when we need new equipment.

Are there any areas they could improve?

Not so far.

Do you have any advice for potential customers?

Let them know everything about your IT. Tell them all about your troubles because they can be trusted. Other companies sometimes look at all of those problems and will take advantage of that by increasing their pricing. CyberDuo won’t do that. They’re very honest partners.