CyberDuo

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a medical practice with multiple providers. I also do some consulting in the medical technology industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Duo?

IT’s complicated. We needed someone to manage everything well, especially our network and telephone systems.

SOLUTION

What was the scope of their involvement?

Cyber Duo set up and maintained our networks. Also, they’ve advised us on capital purchases, workflow processes, efficiency solutions, and telephone infrastructure. Their team provides onsite and remote services. A lot of their resources are offsite, but they always make visits on a regular schedule.

What is the team composition?

We’ve worked with 2–3 people. Kevin (CEO, Cyber Duo) is our main point of contact.

How did you come to work with Cyber Duo?

Cyber Duo was a recommendation.

How much have you invested with them?

We’ve spent probably $50,000 on their services.

What is the status of this engagement?

We began working together in 2014 and our work with them is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We judge their performance based on network reliability and downtime, which are crucial. Their work has been 100% up to our standards. Kevin's efficient and tells us what we need. He doesn’t recommend something that isn’t necessary. In fact, sometimes he’ll dissuade us from getting something that’s expensive and won't be valuable. He does good cost analysis, so I’ve been happy.

How did Cyber Duo perform from a project management standpoint?

They’ve been excellent. Everything gets scheduled and a plan's devised. Solutions are rolled out when there will be minimal disruption to the business.

What did you find most impressive about them?

They pay attention to details and are reliable, which is huge in IT. We’ve had problems in the past with the reliability of other vendors. Somebody would say they’ll do something, but then it wasn’t done. With Cyber Duo, what’s said will be done is done on schedule.

Are there any areas they could improve?

No, I don’t have anything that I can say they need to improve.

Do you have any advice for potential customers?

After they’ve interviewed a few people, interview Cyber Duo and give them a try. I found that they’ve been helpful in growing my business.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a general contracting business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Duo?

We were a growing company at the time and started to implement more tech in the field. We worked with a company that wasn’t capable of supporting us in the field. We needed somebody to manage the devices.

SOLUTION

What was the scope of their involvement?

Cyber Duo modernized our existing IT infrastructure. At the time, we didn’t have any redundancy, so their team added back up devices. They also came on-site to transition us to faster and more stable equipment. When we have a problem with our hardware, their team will come onsite to resolve the issue.

Cyber Duo also implemented field devices such as tablets so our field staff can communicate with us 24/7. Now, we can send documents back and forth and they can access project files. Cyber Duo was key to helping our field staff learn the devices and get them to work correctly. They’ve maintained those devices too, answering questions and resolving issues, which is critical to the business. If a problem goes unresolved, I can lose thousands of dollars an hour. 

What is the team composition?

On a regular basis, I work with about six people. I engage with certain individuals more often than others because I prefer to establish consistency with my staff.

How did you come to work with Cyber Duo?

A colleague who had worked for our previous vendor referred me to Cyber Duo.

How much have you invested with them?

Over the years, I’ve spent over $250,000.

What is the status of this engagement?

We began working together in 2010 and Cyber Duo provides ongoing support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their team has been great in terms of being responsive. When we had another company managing our tech, I would get calls from employees. Now, I receive only a few calls from employees about ongoing issues, which is a big deal. Cyber Duo’s on top of their responsibilities and takes care of any issues.

How did Cyber Duo perform from a project management standpoint?

Project management is one of their strong suits. Recently, I decided to stop keeping my own servers in-house. I told Cyber Duo what I wanted to do, and they took care of it.

What did you find most impressive about them?

While I don’t have a lot of hardware issues, I have user issues. Cyber Duo has been patient with my staff who aren't patient with technology and are always under pressure. If my guys have to stop, that equates to tens of thousands of dollars in losses. There can’t be hang-ups in construction, so my staff freaks out if there’s a problem. They need information quickly, which can’t always be dealt with over the phone because we have to log changes in construction. My staff needs extra support and Cyber Duo doesn’t complain or overcharge me for their services.

Are there any areas they could improve?

I don’t have any complaints.

Do you have any advice for potential customers?

Before working with Cyber Duo, I engaged four other companies over the course of two years. I’ve been with Cyber Duo for several years consistently, which says something about them. I haven’t had thoughts or considerations of changing. It comes down to time and money and they haven’t raised their prices frequently.

BACKGROUND

Introduce your business and what you do there.

I am the general manager and agent broker at Calcost Insurance Services. We work with a lot of clients and insurance companies, booking policies for people and businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Duo?

We had a traditional cybersecurity system where we kept a bunch of servers in the closet and were looking to move everything to the cloud. All of our clients’ information has to be safe, secure, and hard to access.

SOLUTION

What was the scope of their involvement?

Cyber Duo converted everything into Microsoft Cloud. Their team keeps all of our data secure. They also maintain all of our devices and provide 24 hour IT support. We can call them any time there is an issue and they get back to us within a minute or two and help us out. 

What is the team composition?

I worked directly with Kevin (Founder & CEO, Cyber Duo). He has been my main point of contact throughout the process.

How did you come to work with Cyber Duo?

They recommended their services to us.

How much have you invested with them?

We have invested about $600,000 so far.

What is the status of this engagement?

Our ongoing engagement with Cyber Duo began in 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our new system is more convenient and makes it easier for us to access our clients’ information while making sure everything is safe and secure. We also haven’t lost any information, and we keep all documentation, signatures, and documents. 

Thanks to Cyber Duo, we can access the information from anyway. This really keeps the business going so we don’t slow down by looking for information since it’s all in one place. The new system is easier and faster.

How did Cyber Duo perform from a project management standpoint?

Their project management is great, they’re on top of everything. Whenever you call them, they answer and fix whatever problem you have. Cyber Duo is pleasant to work with and doesn’t give you a hard time.

Their team is understanding about any issues we have and always have a solution. They’re ready to go and figure it out. Our teams communicate through phone and email.

What did you find most impressive about them?

Cyber Duo made everything easier for us and our users. The cloud-based system is the most important thing they brought to the table.

Are there any areas they could improve?

No, everything has been great. They follow up with all the new technological advancements. 

Do you have any advice for potential customers?

Hear what they have to say because their engineers are specialists. Take their advice whenever they find a problem. They know what the best solution for your company is because they understand your company’s needs.

BACKGROUND

Introduce your business and what you do there.

I’m a client manager at Koto Studio, a design studio that performs branding services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Duo?

We needed a firewall installation as well as overall consulting for Internet solutions.

SOLUTION

What was the scope of their involvement?

Along with building a new firewall for the company, they provided consulting services. We inquired about what seemed feasible for the company at the time while getting their opinion on which companies to proceed with in terms of planning.

When I had reached out to them originally, they had given me a breakdown of the bare minimum internet speeds a company of our size would need. This included download speeds and uploading any large type of file. Their team lets us know what is doable for our company in terms of upgrading our connection, as well.  

What is the team composition?

We worked with two people, including a project manager.

How did you come to work with Cyber Duo?

My managing director found them and relayed the information about Cyber Duo to me.

What is the status of this engagement?

Our engagement with Cyber Duo started in July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From a customer service standpoint, the team at Cyber Duo performs extremely well. We’re still using Cyber Duo for any internet solutions. Once we start upgrading our service, we will be contacting them at some point.  

How did Cyber Duo perform from a project management standpoint?

The project ran a little bit longer than expected, but that was due to a hardware issue we had in-house. This happened late on a Friday, but their team stayed until the issue was resolved.

What did you find most impressive about them?

I was impressed with how quickly they respond to emails and phone calls. The team at Cyber Duo gets the job done the first time around. For example, we had wanted to change something involving our Wi-Fi, but we couldn’t do it from our end since they installed the firewall. While there were some challenges, their team resolved everything within an hour. Kevin (CEO, Cyber Duo) usually gets in contact with me fairly quickly. He also follows-up regularly.

Are there any areas they could improve?

To be honest, no. Their team accomplished everything we asked for. I have nothing negative to say.

Do you have any advice for potential customers?

The process is pretty straightforward. CyberDuo can handle any network issues.

BACKGROUND

Introduce your business and what you do there.

I’m the branding manager for a bran building company and we build content for large companies, including Fortune 500 companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Duo?

We hired Cyber Duo to maintain our client’s IP infrastructure and cybersecurity.

SOLUTION

What was the scope of their involvement?

They’ve built several websites from scratch for our clients and implemented several security features. They address any issues that our clients have. For example, one of our customers got hacked and Cyber Duo helped right away. They blocked everything and made sure the site was up and running.

What is the team composition?

We worked with Kevin (CEO, Cyber Duo) and another partner.

How much have you invested with them?

We’ve spent about $1 million since we began working with them.

What is the status of this engagement?

My company has been working with them since 2010 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We judge the results based on our happy clients, and they think the technical aspect is great. So far, there hasn’t been anything Cyber Duo hasn’t been able to do. Our team is pleased with their work. We trust them and have a great partnership.

How did Cyber Duo perform from a project management standpoint?

They just do everything on time and they follow our instructions. So, they meet the deadline.

What did you find most impressive about them?

First of all, when it comes to cybersecurity, they’re the best out there. On top of that, they have fantastic customer service. They’re responsive and always act quickly when needed.

Are there any areas they could improve?

No, I don’t think so. Everything has gone really well and we’re really happy to work with them.

Do you have any advice for potential customers?

If you want your website to be very secure, you should turn to Cyber Duo.

BACKGROUND

Introduce your business and what you do there.

Our company is South Bay Allergy & Asthma Associates. We are a specialty medical provider and independent medical office that provides asthma and allergy care to our patients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Duo?

They were providing IT infrastructure for us and all the managed IT services that go along with that.

SOLUTION

What was the scope of their involvement?

We did have a network in place, but they’ve helped us with a lot of upgrades and maintenance on that network. We started by upgrading and installing greater security measures and transitioning to the cloud, and since then have focused on getting up to speed with current technology standards.

They monitor the site 24/7 and if we have any issues come up, we reach out to them and they take care of it pretty much immediately.

What is the team composition?

I work with three people on their team, the founder and a couple of technical leads. We don’t have anyone specifically focused on project management.

How did you come to work with Cyber Duo?

They actually took over the company that we were working with before who had designed the network originally.

How much have you invested with them?

Over the years, I would estimate we’ve spent about $100,000 in total.

What is the status of this engagement?

We started with them in 2013 and are continuing to work together on an ongoing basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our network uptime and stability are extremely healthy. We don’t have a lot of statistics besides whether or not our site is down, but since we can’t operate as a practice when that happens, just having uninterrupted access is a huge benefit for us.

How did Cyber Duo perform from a project management standpoint?

Anytime we have a problem, their team is on it immediately. They’re very flexible with our scheduling needs, so we feel we get enough attention from them and are treated like a valued customer.

What did you find most impressive about them?

In the medical space, their attention to complying with HIPPA standards has been a really big plus. A lot of IT services don’t extend that far beyond functional requirements, but we’ve never had a problem with compliance thanks to them.

Are there any areas they could improve?

I can’t think of any weak spots off the top of my head. We’re really happy with their services.

Do you have any advice for potential customers?

When it comes to smaller private medical offices, their company offers some really good advice regarding security measures. It might seem a little bit excessive, but they’ve been really helpful in keeping us out of trouble with potential malware attacks and other security risks.

BACKGROUND

Introduce your business and what you do there.

I’m the office manager for Fun Factory USA, and we’re a distributor of adult toys. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Duo?

We were experiencing issues with our servers, emails, and QuickBooks.

SOLUTION

What was the scope of their involvement?

They convinced us to migrate our data from our physical servers into the cloud. That way, all of the information would be protected in the event of a power outage or crash. They rectified all of our email errors, as well. They addressed all of our IT concerns and are now providing maintenance support.

What is the team composition?

We worked with three people from their team.

How did you come to work with Cyber Duo?

We were seeking an IT service provider and came across Cyber Duo. We interviewed four companies in total but chose them because they provided the most flexible terms of service. We’re a smaller company that tends to be more high-maintenance; we start very early in the morning, so availability was a priority for us. Cyber Duo seemed to be the most reliable and reasonably priced.

How much have you invested in them?

We’ve spent around $30,000.

What is the status of this engagement?

We began working with them in July 2018, and the work is still ongoing as they continue to provide support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been very happy with their services; their technology choices and decisions have put us in a better place. While our management tends to have very high standards, they too have been pleased with Cyber Duo’s services. Their team is consistently accessible and available for support, which already places them higher than other companies we’ve worked with.

How did Cyber Duo perform from a project management standpoint?

So far, they’ve done a good job. There haven’t been any problems on their end; any issues were due to our own delays.

What did you find most impressive about them?

I’ve dealt with several other companies over the course of 20 years, and it’s always challenging to find a good IT partner. It’s frustrating to have to wait for someone to fix things, and Cyber Duo has always been very prompt in addressing our issues. They always solve our problems right away. For what they charge, they’ve been great; they haven’t disappointed, so far.

Are there any areas they could improve?

While there’s been some feedback about the English proficiency of some of their teammates, I haven’t found it to be a major pain point at all. It doesn’t affect their performance. Other than that, I can’t really think of anything.

Do you have any advice for potential customers?

Just hire them. They’re very good.

BACKGROUND

Introduce your business and what you do there.

I’m the office manager for the Coalition for Clean Air. We’re a nonprofit that works on clean air policy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Duo?

We were working with another IT company, but they were expensive, their service wasn’t super reliable, and we needed an all-inclusive deal. As a nonprofit, every penny counts, and Cyber Duo met our needs.  

SOLUTION

What was the scope of their involvement?

They helped us retire from our old clunky server and move to the cloud. They’ve worked on the backend and have provided remote support to our team. Now, anyone on our team can call them up and get immediate service.

What is the team composition?

We work with Kevin (Founder & CEO, Cyber Duo) and Victor (CTO, Cyber Duo).

How did you come to work with Cyber Duo?

I searched for online reviews for firms in our area. When we met with Kevin, he asked what our needs were. Then he drew a diagram to show how end users understood or system and described how he could improve it. His energy is great, he has a calm demeanor, and he listens intently. He appreciated that we are an environmental nonprofit, so he offered a great price.

How much have you invested with them?

We pay a flat rate of $1,000 for two servers and 11 endpoints.

What is the status of this engagement?

Our partnership began in October 2017 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It has been smooth sailing since we started working with them and we couldn’t be happier with their service. They’ve made our workflow more efficient and have completely eliminated my involvement. Before, I was the middleman between our team and our IT service provider. Now, anyone on my team can call them and get immediate service, which helps alleviate my stress.

They’ve given us peace of mind knowing that we can call them up without receiving an outrageous bill afterward. They’ve saved us thousands of dollars compared to the firm we worked with previously.

How did Cyber Duo perform from a project management standpoint?

They respond immediately and are always available. If my boss has an issue with his laptop on the weekend, he can call and talk to them directly.

What did you find most impressive about them?

They have a can-do attitude and are always calm. They listen intently, and if I need something I can always email. They provide excellent and trustworthy advice.

Are there any areas they could improve?

It would be nice to see them in person more often, but it’s unnecessary.

Do you have any advice for potential customers?

Do what you need to work with them.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Starred Inc. We’re a wholesaler and retail brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Duo?

This year, we moved our stock from an Amazon warehouse to our own warehouse. We were looking for a local warehouse to help us manage and operate our warehouse.

SOLUTION

What was the scope of their involvement?

Cyber Duo helped us install several pieces of equipment such as workstations, servers. They also provided software/hardware maintenance services too. They power pretty much everything on the tech side here, since we don’t have an in-house IT team. They come in at least once a week.

What is the team composition?

We work with 45-50 members of their team, not including warehouse staff.

How did you come to work with Cyber Duo?

Originally, we found them through a Google search. We were looking for someone local, who could visit whenever we needed them.  

What is the status of this engagement?

We began working together in January 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

While there’s no specific KPI to track their performance, everything works and we don’t have any IT or security issues.

How did Cyber Duo perform from a project management standpoint?       

We have a business manager that’s honest and does a pretty good job of overseeing communication and understanding what we need. From that perspective, they’re doing a great job.

What did you find most impressive about them?

For most companies, if you need something urgent it takes a couple of days. Cyber Duo is always available, which is pretty nice.

Are there any areas they could improve?

I’m not sure since I’m not technically inclined.

Do you have any advice for potential customers?

My advice is to do your research, compare your options, and their price points.

BACKGROUND

Introduce your business and what you do there.

We’re a property management business dealing with commercial property. I'm the office manager. Our requirements are unusual and vast because of the significant amount of data our owner houses from previous business ventures. We have many files and storage requirements.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Duo?

We needed a partner to help us manage our data and files securely.

SOLUTION

What was the scope of their involvement?

We didn’t have much in place initially. Our team was living in the Stone Age, and we didn’t even know it. They took the time to explain the intricacies of managing data, disaster recovery, and cloud storage. Most of the staff didn’t have a solid understanding of those topics or how they could benefit us. Then, their team led a migration to Outlook, which was a huge project that required the transfer of several gigabytes of information. 

Now, instead of a small, in-house storage system, we have cloud storage and disaster recovery. One time, my computer crashed, and they were able to restore it. Typically, that wouldn’t have been the case. I don’t need to worry about my data getting lost, losing a file, or getting shut out of my email anymore.

At this point, we call upon them for monthly support. They do 24/7 monitoring and contact me if they notice anything that seems out of place. We haven’t heard of anything in a while because of the new security features they implemented. They act as a watchdog for us.

What is the team composition?

We collaborated with three of their team members.

How did you come to work with Cyber Duo?

We started out working with a company that we weren’t crazy about. They didn’t seem to understand our needs. I decided to look around and discovered Cyber Duo in that process. Even though the scope of their proposal didn’t originally include everything we were looking for, they evolved it around us. Their team conformed to what we wanted and opened our eyes to things we didn’t know about. We aren’t computer or cloud storage experts, so they were able to teach us about those things.

How much have you invested with them?

In total, we spent about $5,000 with them.

What is the status of this engagement?

We started working with them around 2015 and still have a monthly retainer with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It means a lot to our team to not have to worry about our data and files. They’ve delivered solutions that we didn’t think we needed, which have later had a huge impact on our business. They do a great job and are always there for us for anything we may need. For instance, they were willing and able to transfer 20 gigabytes of old emails when my boss left his other company. It was a huge task, but now we have it in case we need that information.   

How did Cyber Duo perform from a project management standpoint?

With them, large projects were completely painless. They were always available, even giving us their personal cell phone numbers in case of an emergency. It felt like we were working with friends because they offered help no matter what we needed. We knew we weren’t going to be left in the dust because we had a problem on a weekend or after usual business hours. They were always on call, even in the middle of the night

They’re good about giving us updates, so we know where we stand with projects. Communication is key, but the cost is also a huge factor. They make sure to provide the cost of a project upfront, which helps me because I don’t like surprises.

What did you find most impressive about them?

Their reliability and availability really stick out. Normally, we can’t ask partners for help after-hours, which is challenging because we don’t operate like a typical business. Their team doesn’t either, so they’re always available to help us. That’s very much appreciated. They offer my boss iPhone support, which falls outside of their scope of work. They do anything they can to help him, which he appreciates.

Are there any areas they could improve?

There’s nothing that comes to mind. I just wish I found them sooner.

Do you have any advice for potential customers?

Give them a chance. Challenge them, and you’ll know right away whether they’re a good fit for you or not. They really know their stuff.