Cubix

BACKGROUND

Please describe your company and your position there.

I work as a chief technology officer in a leading digital firm based in New York.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cubix, and what were your goals?

One of our clients wanted to develop a multiplayer combat game. Their goals were to create an intuitive game that was easy to use and highly engaging. Plus they also wanted to generate revenue through this game via in-app purchases and advertisements. As we don’t specialize in game development, we collaborated with Cubix to accomplish this project.

SOLUTION

How did you select this vendor and what were the deciding factors?

We spoke to a few experts in the game development space and a couple of individuals suggested Cubix’s services to us. We conducted our research, contacted the vendor’s team and spoke to them of our requirements. They were confident that they would be able to handle this project. The deciding factors were mostly their expertise in this field, their portfolio and their services at affordable rates.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our team provided Cubix with a document that provided the team a set of guidelines to follow. Their team then developed the game from scratch. They designed the gameplay, added rules, points, rewards, in-app purchases, and ads.

How many resources from the vendor's team worked with you, and what were their positions?

The project was managed by an efficient project manager from the vendor team. They made sure to supervise all the work being done by the technical team and they had a few developers working on different aspects of our project like the interface design, functionality, etc.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The outcome of the project has shown promising results. The game runs smoothly and the client has already seen an increase in the number of downloads in the App Store and Google Play Store. The game worked with no glitches and was highly responsive after it was launched. Our client received a lot of positive reviews in terms of how the game had progressively gotten better.

Describe their project management style, including communication tools and timeliness.

We saw professionalism being followed from the moment the project had commenced and that never changed at any point. We conducted weekly meetings, where their team would update us with how the project was progressing and we would give them our feedback. Our in-house team had a few developers who helped with the integration of game rules.

What did you find most impressive or unique about this company?

We were highly impressed by their capacity to understand the complexity of our requirements and how they worked through the project in steps and met every expectation of ours. Our client was happy with the game and appreciated us for the work - all credit goes to the Cubix team.

Are there any areas for improvement or something they could have done differently?

NA. Just keep doing great work - we’re looking forward to working with you on many more projects.

BACKGROUND

Please describe your company and your position there.

I work as a senior manager at a leading startup that offers virtual consultation to patients. We also have facilities and infrastructure to offer the very best medical services to the needy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cubix, and what were your goals?

Our team needed the assistance of Cubix to help us with the web app development aspect of our Digital Healthcare service. Our goal mainly involved working out a streamlined process for our healthcare experts so that they would be able to perform their duties in a systematic manner and in doing so, the communication time and gap would reduce between the healthcare experts and customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

We received a cold email from their team - that was the initial point of contact. We got in touch with the vendor team to know more about their services. It was in line with the kind of service we were looking for and we were confident that we wanted to go with Cubix as our service provider as they had developed quite a few similar web apps before.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our in-house team produced a design template for the team at Cubix to refer and use while developing the application for our business. They proceeded to develop an application. They not only developed the front-end but also created a robust back-end that streamlined our internal processes.

How many people from the vendor's team worked with you, and what were their positions?

Our project was handled by the project manager, who kept an eye on all of the work being done on time. We also had a main developer working on the technical aspects of the assignment. We were pretty much in touch with both of them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our primary goal of coming up with an application that could make the work process of the healthcare providers a lot easier and smoother was met successfully. After its deployment, we managed to increase our efficiency by 17% and thus we can now process double the consultations we could have before. The front-end too, looks aesthetically pleasing and intuitive.

Describe their project management style, including communication tools and timeliness.

Our teams discussed in detail the progress and updates of work being done on a weekly basis but they continued to give us a daily update regarding what all work was done. We kept switching between emails, Jira or Google Meet to communicate with each other and drive the project forward. The vendor team was always on time in all aspects.

What did you find most impressive or unique about this company?

What we found unique was that every bit of information and work done by the team at Cubix was highly transparent, since they involved us in most of the processes to make sure that we were always in the loop regarding work and the latest development in that industry.

Are there any areas for improvement or something they could have done differently?

No, we believe there are no areas for improvement.

BACKGROUND

Please describe your company and your position there.

Associate partner of a venture capital firm offering financial consulting services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cubix, and what were your goals?

We wanted to develop an app for our customers so we could be more accessible to them. The aim was to enable our clients to manage and monitor their investment portfolio right from the app. They can make changes any time they want to, invest wherever they would like with just a few taps.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were recommended by our in-house staff that Cubix is a high-end mobile and web development company. We confirmed its image in the market and saw a lot of similarities between their services and our goals. We wanted to talk to the team and understand their internal operations.

So initially a discovery call was held with Cubix along with 3 other companies. By the end of the discussion we found that Cubix had a professional and expert team along with an industry experience of more than a decade. So we decided to work with Cubix.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We began the project with a discovery call and made a list of features that we wanted to add in the app. It needed to be more efficient and robust, so the developers began by creating the prototype and testing the basic functions.

The app was built on a cross platform system to support both Android and iOS. The app had some additional features like multiple language support, advanced UI/UX, and minimum app size. The test engineers coordinated with the developers to ensure the app’s performing as intended. In any case the test engineers found a bug, they would report it and developers fixed them immediately.

How many resources from the vendor's team worked with you, and what were their positions?

We had been working with a project manager who led the team. The team included 3 expert developers and 2 test engineers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

While we’re yet to launch the app, we’re certain it’d gain good traction when released. We are happy with the outcome of the application. Our employees are already using the app to test the user functions and they are having a great experience.

All the tabs, texts, images and videos are incorporated seamlessly in the app. The file size is also maintained despite the large functions of the application. We are anticipating the rate of progress to improve and gain 10k more downloads in the next few months.

Describe their project management style, including communication tools and timeliness.

The project management style was very smooth and cooperative. All the team members were flexible with the schedule as per our convenience and always showed up on time. We met for weekly discussion over Slack and Zoom.

The meetings were usually a discussion of past performance and demos testing of the application. Slack was used to keep track of day-to-day communication and documentations were shared over an email.

What did you find most impressive or unique about this company?

We were very impressed by the skills of the members involved in the project. Each member was patient enough to take us through the process in simple language. The team never budged from working during workload. Also, they worked overtime when the application needed a quick fix.

Are there any areas for improvement or something they could have done differently?

Everything went smoothly, we think they delivered exceptional results.

BACKGROUND

Please describe your company and your position there.

I work as a senior manager at a digital agency offering end-to-end marketing solutions to brands from across the globe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cubix, and what were your goals?

One of our clients was seeking to develop a mobile and web application for their Audio and Video Sharing Company. As an agency, we didn’t have enough resources to successfully accomplish the project - and thus we hired Cubix for this project. Their goals were to come up with a web and mobile application that offered multimedia services. They wanted to create a high performing platform so that they could engage multitudes of users.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our team extensively conducted research about various companies that provided these services through Google. Cubix was the company that stood out because they were professionals who worked with efficiency and speed and their portfolio was quite convincing, too!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In the initial phase the vendor team analyzed our client’s target audience, and their competitors. They then provided us with a few sample design templates within a week. Our client approved one of the designs instantly. The project panned out over a period of three months, where the vendor team gave us weekly updates about the general progress of the work and sometimes daily updates, depending on our feedback or if they had to make immediate changes.

How many resources from the vendor's team worked with you, and what were their positions?

The team members involved in the project included a project manager and about four developers. The project manager ensured the workflow was seamless and also took up the duty of delegating work to each of their team members.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the release of the web application and the mobile versions, users were able to access either of the platforms and use the services at their convenience. Our client saw a good increase in traffic towards their website and this turned into a good number of conversions. Their business was beginning to grow and the vendor team constantly worked on updating both the web and mobile applications according to the latest standards in the industry.

Describe their project management style, including communication tools and timeliness.

Their team is wonderful to work with because they always make sure that we're part of all of the processes. They also explain to us concepts or processes that we could not fully comprehend. Their team was quick with respect to being responsive to our clarifications or queries that we may have needed at any point in time.

What did you find most impressive or unique about this company?

They were easy to collaborate with and they were thoughtful enough to make us feel like every request of ours was heard and accommodated.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I am the director of business development and operations at my firm. We are a forensic engineering company that is growing in many aspects including real gaming applications, 3D laser scanning, etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cubix, and what were your goals?

We hired Cubix to develop a mobile app for lifeguards to train on during the off season. The app would help track failing and succeeding drowning scenarios for research and individual improvement in real-life scenarios.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had reviewed multiple developers, but Cubix had the right cost range and expertise for our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The first step was producing the outline of work to be completed, including scenarios, user capabilities, manager review capabilities, registration process, and information tracking. Next we developed the environment and the avatars with the scenarios. Finally we have been in the testing phase, looking to release as soon as possible.

How many resources from the vendor's team worked with you, and what were their positions?

multiple, but one specific throughout the entire project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Cubix assisted with many change requests based on our initial lack of how to present the application. They provide helpful feedback each step through to enhance our product. We have over 30 companies signed up to beta test.

Describe their project management style, including communication tools and timeliness.

They use great visuals, weekly check-ins (or more if necessary), zoom meetings, and very detailed instructions for each step.

What did you find most impressive or unique about this company?

They are very on top of their work. While running a company it is hard to keep on task, but they managed to keep my team, consisting of 5 people from across the US on task.

Are there any areas for improvement or something they could have done differently?

I would have let them know to use more probing questions for the setup of the app, as we were not sure exactly what we needed, which put delays into the project on our end.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a Telehealth App company. I am also leading the effort for innovative app development for telehealth in the USA and abroad.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cubix, and what were your goals?

We hired Cubix for telehealth app localization and features development.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and considered three different companies. After interviewing Cubix professionals we found the best fit for our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kickoff meeting with Cubix. They understood our project in depth. They developed the scope of work and key deliverables timeline.

How many people from the vendor's team worked with you, and what were their positions?

A project manager and 3 developers worked with me on the front end. They had more people working on the back end.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Cubix delivered all key deliverables according to a predetermined timeline. They were able to give us weekly updates and address any issues or problems in a timely manner.

Describe their project management style, including communication tools and timeliness.

We used slack for day-to-day communication and in addition, had zoom weekly meetings as well for demos.

What did you find most impressive or unique about this company?

They have been very professional, friendly, courteous. The project manager kept me up to date with all key developments of the project.

Are there any areas for improvement or something they could have done differently?

I did not find any deficiencies during our project.

BACKGROUND

Please describe your company and your position there.

I am the executive director of a Non Profit Organization with 15 employees dedicated to visit public construction projects in order to make sure that contractors abide by the applicable labor laws.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cubix, and what were your goals?

To conduct our compliance monitoring activities we decided to use an app to capture information from site visits as well as a web portal where all the information gathered through the app (as well as additional project documents) would be collected and managed in real time.

Initially we used Microsoft to achieve these goals (specifically power apps and Sharepoint), but we quickly realized that such option was limited (not reliable and difficult to customize to our needs). As a result of that, we looked for a company that could provide us with a customized app and web portal that were not only designed to fit our needs but also 100% reliable, and we hired Cubix for that purpose.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Cubix through a referral (4 companies) from our IT partner. This project was high priority for us since our compliance monitoring activities were severely impaired by the system we were using at the time. We decided to hire Cubix since the referral mentioned their great customer service and reliability.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work was the creation of a field investigator app as well as a web portal. API development: 4 weeks, review and bug fixing 1 week. Web Portal: Development 4 weeks, fixes and approval: 2 weeks, data migration 1.5 weeks. Fixes and final approval: 1 week.

How many people from the vendor's team worked with you, and what were their positions?

Jourdan Chohan(VP of Client Engagement) Neal Kenneth (Product Strategist) Austin Patrick (Key Account Manager) Saim Pasha (Project Engineer) Darpan Vadora (Acct management)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Even though we have not launched the app/web portal yet, we are confident Cubix solution - based on demos- will increase the reliability of the system and will allow the agency to properly conduct its compliance activities in a significantly better way.

Describe their project management style, including communication tools and timeliness.

The project management has been great!. We frequently receive requests from Cubix to meet (Via Google and Zoom) and receive updates. Austin Patrick and Saim Pasha have been instrumental in the overall success of this project thanks to their efficiency and professionalism.

What did you find most impressive or unique about this company?

They have provided us with great support from the first moment. They took the time to hear our concerns making they understood our specific needs. Definitely, customer service, efficiency and professionalism are in my opinion the 3 qualities that best describe Cubix.

Are there any areas for improvement or something they could have done differently?

Not really. Overall I am really satisfied with Cubix.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Knew Memories. It’s a memory enhancement tool developed specifically for Alzheimer’s patients as well as people with dementia, stroke, and brain injury. I’m a developer, and I wrote the mobile app.

It’s come about through personal experience. My mother had Alzheimer’s and my father had a brain injury that led to dementia. During my time of caring for my parents, they experienced multiple doctors, and my mother was taking 25 different medications at one time. The problem with healthcare in the US is that one doctor doesn’t know what the other is doing. There’s no national database or network where they could log treatments. It’s up to the patient to tell the doctor what doctors they’ve had and what medications they’re on. In 2017, 250,000 Americans were killed because of medical errors.

In August 2020, I developed a tracking system. I used to work for a pharmaceutical company so I know about viruses and saw the need for such a system. Nothing’s been done on my app since December 2019. I had five product managers because they all kept leaving the company, and I had to restart over and over again. I’m 70 years old, and I’m doing this all on my own using my retirement funds.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cubix?

I went to them to develop my app for Android and iOS.

SOLUTION

What was the scope of their involvement?

I signed a contract with Cubix in September 2018. It stipulated a 4–6-month completion, but now it’s almost three years later. I’ve had two and a half years of just waiting, and I’ve asked them to contact me. In the last conversation they had with me, they said they’d put the app on GitHub and release the credentials for my website, but they haven’t done either. I haven’t been responded to since September 2020. I paid for services up front, which they haven’t done or reimbursed me for.

A large amount of employee turnover is a red flag that there’s something wrong. Over two years, I’ve had six product managers who have had to start all over again. They were all very nice and courteous, but there was no competency. The product managers promised they would do things, but they wouldn’t in the end.

Every time I got the app, there was something new added that I had no idea about and didn’t relate to the app. I gave Cubix forms that I created for the app, forms that they never instituted. The application is nowhere near what I want it to be two years later. I’ve rewritten the sections over and over again, but it never made it in. I basically have nothing.

I took out trademarks because I had signed a contract thinking it would be over and done in six months. It’s two years later now, and I’m on the fifth extension for my trademark. If I don’t get the app developed in the US, where I can see things and get it completed to where it needs to be, I’m out of luck. About 85% of my retirement funds have gone into this project.

Cubix hasn’t provided anything at this point. I paid for website design services. It ended up that one of the product managers took a vacation. I needed the site up, so I designed it myself. They haven’t reimbursed me for that.

What is the team dynamic?

There have been six product managers. They might have also done the development, but I’m not positive.

How did you come to work with Cubix?

I saw their web page, and they sounded good. I checked with the Better Business Bureau, and there were no complaints. Cubix gave me references, which I did call. I did my due diligence. The original salesperson was wonderful. They were all nice people, but I don’t know whether or not that was a way of putting me off.

How much have you invested with them?

The contract was for four payments of $10,500 each, out of which I paid $31,500. The salesperson said that they wanted to receive full payment before the app was launched but I’m not giving full payment on anything before I see the app. Cubix agreed to postpone the last payment, which would be $10,800.

I have paid them $1,700 and $1,500 for videos that I never received, and I was never reimbursed for the web page I designed myself. I took out two other addons that I paid $1,000 each for. They were for medical and hospital quoting, and they were never done.

Also, Cubix had a problem with money being supposedly stolen from them by someone in the US. I was asked to get their money back from this person, which cost me money for lawyers. I was trying to help out.

What is the status of this engagement?

I started working with Cubix in September 2018. My fifth product manager told me he was leaving the company in September 2020, and I told him I was stopping the project. They said they’d put everything on GitHub and give me the credentials. However, they haven’t responded to any of my numerous letters or returned my phone calls. I’m writing my congressman now.

RESULTS & FEEDBACK

Describe the impact this engagement has had on your business.

It’s been a nightmare. All I know is that it’s going to be three years in September 2021, and I have nothing. I don’t know if I’m receiving this poor service because I’m not a big company or something else, and I really don’t care at this point. It’s unprofessional.

It was all a mistake. I found out that each programmer has their own coding style when they enter. Therefore, bringing the app to the US would be very difficult to know what it was about because there were five different people working on it with their own coding shorthand. I’d have to start all over again.

In September 2020, when the fifth project manager was leaving the company, he told me that the app hadn’t been worked on since December 2019. I hit the roof. They had a complete memo of every form I’d made, and nothing had been done. At this time, they said that if I paid and continued with them, they’d get it done in three weeks. By this point, I didn’t believe anything they were saying.

Cubix won’t give me the credentials of the web page so that I can transfer it over to GoDaddy. The web page has been down for I don’t know how long. I demanded my money back for the things they didn’t do. They said they’d put the deliverables on GitHub, but they didn’t. I haven’t hired a new resource as of yet. I’m out of money, and I’d need the app to get a price on what I could do.

How was project management handled?

Every time I received a new product manager, they said they had all the information, but it never got there. Things started going downhill before COVID-19. It took almost two months to get the new product manager up to speed on the forms. I had to send the same memo over and over again, and it never got done.

I had a draft of the app, but that’s gone. They changed the password for the one I do have, so I can’t get into it. Not only that, I had a lot of trouble getting the app on my system because they never told me the passwords they changed. With the time difference between here and Pakistan, it was difficult to communicate.

Is there anything that the vendor did well or that you would consider a strength?

No, there isn’t anything they did well or that I’d consider a strength. My niche audience is people with cognitive issues so I knew I had to keep the app simple. Cubix wanted to put in all these fancy bells and whistles, and I kept saying no. The big problem was communication. I wrote things down and gave them exact forms to put on the app, but they never did.

In what specific areas can they improve?

They need to improve their communication. I’m a writer, not a developer. I told each of my product managers that if there’s something that I ask, please tell me about expectations. My 30-second ask could cost them a month of work because I don’t know what it takes.

What advice do you have for clients with similar needs to yours?

My advice is to not use Cubix. What they’re doing is unethical and unprofessional. I’m not a vengeful person, but I’m going to make sure that Cubix doesn’t have a presence in the US. I don’t want this happening to anyone else. I’m 70 years old, so I can’t just get a job to recoup this money.

They’re denying any culpability. I didn’t do anything to make six of their people leave in two years. That’s an indication that there’s something wrong with the company. Then, I was told that someone took off with all their money, and there was one problem after another. I don’t know what more I can say, except that this has been a horrible situation. I’m a reasonable and kind person, but my tolerance has a limit.

BACKGROUND

Please describe your company and your position there.

I am the founder of a new startup

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cubix?

I hired Cubix for development of a native iOS and Android application

What were your goals for this project?

To outsource the development of my project to a talented tech team.

SOLUTION

How did you select Cubix?

I interviewed several companies. While Cubix was not necessarily the cheapest option, they were definitely the most buttoned up and I felt extreme confidence that they were going to nail the project. That is why I decided to move forward with them.

Describe the project in detail.

The project consists of the development of a native iOS and Android application. The project is confidential, so unfortunately I can't go in to too much detail, but it was rather complex.

What was the team composition?

The team starts with a project manager and consists of several talented developers, QA, and so much more.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Cubix haș done an excellent job, creating not just a functional application, but a beautiful one. We still have some ways to go, but so far Cubix has exceeded my expectations.

They are an absolute awesome partner that works around the clock (literally) to ensure my business is successful.

How effective was the workflow between your team and theirs?

The workflow between my team and theirs has been great. As soon as we got past the initial honeymoon phase and figured out how each person works, we've had great communication.

Adeel in particular has done an excellent job communicating back and forth between me and their team, knowing that I don't have a tech background. He's there when I need him and has been an absolute awesome partner!

What did you find most impressive about this company?

Their broad range of knowledge. They always find a way to figure something out, even when it's new territory for them.

Are there any areas for improvement?

As a spastic entrepreneur, I always like for things to happen yesterday.

With that being said, though we did get a bit off track on the timeline, the team has done an amazing job acknowledging the issue and has done everything in their power to shave off time and even bring in additional resources to ensure the project is completed as quickly as possible.

BACKGROUND

Introduce your business and what you do there.

I’m the division chief of critical care analytics at EMSA. We provide oversight for the paramedics, EMTs, and firefighters in both metropolitan and suburban locations across Tulsa and Oklahoma City.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cubix?

We were looking to create a set of native apps that gave paramedics, EMTs, and firefighters access to local protocols. This would allow them to stay up to date on policies and procedures without having to constantly print out new documents. In addition, we needed the app to interact with our website so that we could simultaneously post updates across both our site and apps.

SOLUTION

What was the scope of their involvement? 

Cubix guided us through the process of creating native iOS and Android apps that integrated with our emergency medical services (EMS) system. We had a general idea of how we wanted the solution to function but were novices when it came to development. That's where Cubix came in with their product knowledge — they suggested more efficient functions that were better than what we had in mind and walked us through what we needed to do. 

They also proposed features that we hadn’t even thought of. Unfortunately, we didn’t have the complete budget needed to build all of them out because we're a nonprofit, so they prioritized components that would give our medics the best value. After they laid out the project scope, they completed the rollout within 90 days. 

What is the team composition? 

I worked with two project managers. The first had to step away for personal reasons, so they transitioned us to our second manager almost seamlessly. We also had scheduled calls with a couple of their developers — just so I had a bit more detail about the specifics of the app and how it would function. 

How did you come to work with Cubix?

It was through an RFP process. We put out feelers through LinkedIn and other platforms to gauge interest. Compared to the other proposals we’d received, Cubix’s was by far the most economical, the best valued, and the best laid out.

How much have you invested with them?

We spent about $35,000.

What is the status of this engagement?

The project lasted from June–August 2017. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Cubix's solution has become a real investment for our EMS system. So far, there have been no functionality issues whatsoever, and we’re now able to flawlessly communicate protocol changes and additions to our medics. That’s thousands of documents per year in policy and procedural updates, which has increased in the wake of COVID-19.

For context, we have over 4,500 providers in our EMS system with reoccurring academies for the fire departments, transportation agencies, and more. Between Tulsa and Oklahoma City, we probably have an additional 200–300 downloads annually. It’s been wonderful to be able to reach them all without losing anything in translation.

How did Cubix perform from a project management standpoint?

We had weekly meetings with the project manager. Some of their developers would also come to the table to discuss certain aspects of the project. If they had a question that I needed to run through, they’d contact me directly. Beyond that, they provided PDF files of the scope and did virtual presentations with us.

What did you find most impressive about them?

Cubix was very responsive and knowledgeable. I told them from the beginning not to treat me as if I knew everything. I wanted them to tell me what I needed to hear and be upfront with their recommendations because this was an app that would serve over 4,000 EMS providers during emergency situations. If they thought of a more efficient user flow, they needed to tell me — and they did just that.

On top of that, they had excellent customer service. Their follow-up was great whenever I had questions, and we also utilized them to work on our website. 

Are there any areas they could improve?

If anything, I’d encourage them to work on a transition process or contingency plan in case a resource needed to drop off a project. There were a couple of items that fell through the crack when we were transitioning between project managers, and we had to recover them. However, I understood that it was due to a personal emergency, so it was an acceptable situation.

Do you have any advice for potential customers?

If you’re looking for a company to help you invest in your future infrastructure, you should give Cubix a call. You won’t have any regrets working with them. They were fantastic — always spot-on and responsive.