Cubix

What evidence can you share that demonstrates the impact of the engagement?

We have received positive feedback on the app and its features from supplement and equipment companies as well as users. There have been 50–60 downloads, 27 profiles made, and one transaction completed so far.

How did Cubix perform from a project management standpoint?

Cubix makes the process extremely comfortable for me. I have a limited knowledge of the app-building process, but Cubix is fully accessible to answer my questions. Much of that interaction comes through Skype, emails, phone calls, and Stride meetings.

What did you find most impressive about them?

They take every idea I have and implement it faster than I could have expected. They find solutions to every roadblock we encounter. Also, they have been lenient in payment options and have assisted with helping get my company off the ground.

Are there any areas they could improve?

There have been times when I have not been updated about certain parts of the project as expected. I think they get so involved in the project that they forget to reach out to me, but, when they do, they explain everything really well. Still, more structured communication would be an area for improvement.

Any advice for potential customers?

It’s best to start this kind of endeavor with a clear idea of what you want. Cubix has been able to bring me along as things develop, but we’d be further along at this point if I brought more to the table at the beginning. The tips I would offer would be to do your homework and have a detailed plan in writing.

What evidence can you share that demonstrates the impact of the engagement?

Sometime between initiating development and ending development, the App Store changed its rules or standards, and my app never got there. It was not accepted. I have not done a good job of promoting the Android app. It’s been a while, but the last time I logged in, it seemed as though a half dozen people in India were using my app. It’s been a disappointing ending to the project.

How did Cubix perform from a project management standpoint?

I had never done a project with this kind of team and this kind of technology, and I was pleasantly surprised. Dosing chemotherapy isn’t easy. There’s some math and some intuition and some rules, but they picked up exactly what I needed in surprisingly short order. They stuck to our agenda, and they were always prepared for our phone calls, which were concise and addressed only what was necessary. They offered valuable insight to the apps and how to improve them. We both had the desire to make a clean, well-running app.

What did you find most impressive about them?

I think they put out high quality at a fair price point. You can’t beat that. It was a very professional looking project. They’re proud of the work they do.

Are there any areas they could improve?

I wish we realized before trying to launch that it was going to fail. That failure is not entirely their fault, but I believe there was an opportunity there for them to help me avoid that.

Any advice for potential customers?

For similar projects, you have to be quite precise with what you envision. I knew what functionality and features I wanted. My advice would be to use them because if you’re prepared, they’re going to work with you and do a great job.

What evidence can you share that demonstrates the impact of the engagement?

All the user feedback has been positive. Cubix was very active with the work, especially when it came to testing and having lots of people testing with us. We've had some technical glitches, but they were extremely responsive and are continuing to work with us on fixing these minor things.

We’ve already had 100,000 downloads, with minimal advertising. Our big advertising campaigns haven’t kicked off yet.

How did Cubix perform from a project management standpoint?

We communicated by email and HipChat. They did great in communicating with us, always keeping us in the loop, and ensuring we could reach out to them whenever we had a question. We’re on very different time schedules, which could have been a major issue, but we made it work. We’ve only had one middle-of-the-night meeting in order to coincide with their morning. Otherwise, they were great at working with our schedule, even calling us on their days off.

What did you find most impressive about them?

Their passion for what they do and for doing it well. At one point in the process, we could have launched, but they said that they could do better work. We ended up starting almost all of the way over. They weren’t okay with what they had and that wasn’t something that cost us more money. All they asked for was for more time to do better. They definitely delivered a better product when they had the time. I appreciated the passion they felt for their job, for us, and for our idea.

Their knowledge of the industry was a major strength. We would have an idea, but they would say “Well, I see why you would think that, but let me tell you why it’s not a good idea.”. They would steer us to where we should have been. They made the product into what it needed to be in order to function well in the market.

Are there any areas they could improve?

I don’t think so. The development took a long time, but that was because they’re detail-oriented, not because they work slowly or did anything wrong. There was a lot involved in the project, which they started from absolutely nothing. We're more than satisfied.

Do you have any advice for future clients of theirs?

Ask any questions they might have and trust Cubix’s advice, along with their own gut instinct. They took the time to answer and guide us. They always said, “It’s your choice, but this is what we suggest.”