Crown Tech

BACKGROUND

Please describe your company and your position there.

assisTek is an ePRO provider that enables the collection of clinical data via tablet around the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Crown Tech?

We were encountering connectivity issues in Denmark. We needed a capable, flexible company to aid us in troubleshooting issues "on the ground".

SOLUTION

How did you select this vendor and what were the deciding factors?

I reached out to several IT providers in Denmark, but Crown Tech was by far the best suited to aid us. Their expertise and knowledge is unparalleled.

Describe the project in detail and walk through their service package.

We needed a company to help us not only troubleshoot our connectivity issues, but also to visit 3 locations across Denmark and update the devices. Crown Tech came through when we needed them the most.

How many resources from the vendor's team worked with you, and what were their positions?

We worked mostly with William, he was a great help in debugging as well as determining a best course of action.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to upgrade our devices and resolve any connectivity issues on time. No connectivity issues occurred due to the hard work produced by Crown Tech.

How effective was the workflow between your team and theirs?

The workflow was ideal. William and Crown Tech were able to help us create a solution that would resolve our issues as well as debugging with our development team on the other side of the world! Quite an impressive accomplishment.

What did you find most impressive or unique about this company?

Crown Tech was able to handle any issues we had as well as able to go above and beyond to ensure that our needs were met. We could not have asked for a better company to work with.

Are there any areas for improvement or something they could have done differently?

No. Crown Tech are complete professionals. If you have an important issue that needs to get done, reach out to Crown Tech!

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a booking platform for hotels and airplanes. The system also allows for the internal management of hotels.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crown Tech?

We were looking for a partner to develop our software.

SOLUTION

What was the scope of their involvement?

Crown Tech developed our booking platform. Functionally similar to Expedia and others, it allows users to make reservations for hotels and airplanes. It features additional functionality: check-in and check-out management. From booking to check-in to check-out, users can rely on the app for the entire process. They’d no longer have to go to the front desk.

What is the team composition?

Crown Tech assigned ten people to our project.  

How did you come to work with Crown Tech?

They were recommended to us by some friends who’d worked with them before. After consulting with them, we found that they’d be a great fit for our specific requirements. We started this project almost five years ago, and we’ve been very happy with Crown Tech so far.

How much have you invested with them?

We’ve spent at least $120,000.

What is the status of this engagement?

We started working with Crown Tech in May 2014. We’ve had a long-term relationship with them for maintenance and upgrades.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We now consider Crown Tech a business partner, rather than a third-party development company. We’re more than satisfied with their development team because they understand our business, are great collaborators, and provide good quality of work. In addition to being cost-effective, they’ve delivered results on time and have provided great suggestions.

We haven’t been without a few misunderstandings, but they’ve always been professional in handling these situations. At the end of the day, we’ve worked really well together as a team.

How did Crown Tech perform from a project management standpoint?

They efficiently allocated their resources based on the manhours required, and they kept us updated on project progress. We have weekly meetings, and they carefully document our notes. They’ve commented out the code so that if we decide to go to another company for development, their developers could easily understand it.  

What did you find most impressive about them?

Before implementing new features, Crown Tech always took the time to understand the principles behind them. They took the time to understand the challenge before constructing a solution. I found this strategy to be very effective.

Are there any areas they could improve?

They could employ external resources to enhance their UI capabilities.

Do you have any advice for future clients of theirs?

Clients should have no reservations in approaching Crown Tech. They’re professional in handling projects. They understand requirements, communicate with end-user to gather information, document the process and workflow, and get approval before actually starting coding. They’re flexible on payment terms. I’d definitely recommend Crown Tech to any of my friends who need development.