Creiden

BACKGROUND

Please describe your company and position.

I am the CEO of ESTBRQ for Healthcare Management

Describe what your company does in a single sentence.

We are providing educational and training activiites for healthcare management professionals, and consulation for hospitals and wide variaty of healthcare facilities

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creiden to accomplish?

• Develop a professional corporate website for our healthcare management training organization.
• Build a scalable LMS platform for delivering online healthcare management courses.
• Create a secure membership and subscription system for learners and professionals.
• Integrate e-commerce and online payment solutions for course enrollment and transactions.
• Improve branding, UI/UX, and overall professional online presence.
• Optimize website performance, speed, and mobile responsiveness.
• Enhance SEO visibility and support online growth and registrations.
• Simplify backend administration and course management processes.
• Provide ongoing hosting, maintenance, technical support, and continuous platform improvements.

SOLUTION

How did you find Creiden?

Referral

Why did you select Creiden over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Commitment

Describe the scope of work in detail. Please include a summary of key deliverables.

Creiden handled the complete design, development, and ongoing enhancement of our website and LMS platform. Their work included corporate website development, LearnDash LMS implementation and customization, membership system setup, payment gateway integration, UI/UX improvements, hosting, maintenance, platform migration, and custom feature development. Key deliverables included:

• A fully functional corporate website
• A customized LMS platform for online healthcare courses
• Membership and subscription management systems
• Secure e-commerce and payment integration
• Mobile-responsive design and performance optimization
• Branding and UI/UX enhancements
• Ongoing technical support, maintenance, and continuous improvements 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Website Performance KPI: 
   Achieved a fully optimized website with zero noticeable loading lag, ensuring smooth and fast user experience across all pages and learning modules.
2. Platform Scalability KPI: 
   Successfully built a robust LMS infrastructure capable of hosting hundreds of interactive trainees simultaneously without system failures or downtime, ensuring uninterrupted learning delivery. 
3. Customer Experience KPI: 
   Achieved a 99% customer satisfaction rate across learners and users, reflecting excellence in usability, interface design, learning experience, and platform reliability.
4. Security & Data Protection KPI: 
   Reached 100% compliance in content security and data privacy, ensuring full protection of training materials, user data, and platform transactions.
5. Operational Efficiency KPI: 
   Improved administrative efficiency by reducing manual workload through automation and streamlined LMS management processes. 
6. Growth & Adoption KPI: 
   Enabled platform expansion to support thousands of registered users across multiple GCC countries, supporting long-term scalability and business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management provided by Creiden has been consistently exceptional throughout our long-term collaboration.

They demonstrated a highly organized, responsive, and proactive approach to project delivery. All deliverables were consistently completed on time, with a strong commitment to deadlines and milestones, even across complex development and continuous improvement phases.

Their team is extremely efficient in communication and response time. Whenever we raised a request or required support, they responded quickly, clearly, and with practical solutions rather than generic answers. They often anticipated our needs and suggested improvements proactively before issues even arose.

What impressed us most is their sense of ownership. They treat the project as if it's their own business, not just a client assignment. This level of dedication made the collaboration feel more like working with an internal technical partner rather than an external agency.

Overall, their project management is highly reliable, structured, and proactive, making the entire development and long-term support process smooth and stress-free.

What was your primary form of communication with Creiden?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We don’t see them as a service provider, we truly trust them as a partner. They consistently demonstrate high professionalism, working with full ownership and commitment as if the project were their own, which creates a strong sense of confidence and reliability in every interaction.

Are there any areas for improvement or something Creiden could have done differently?

Over the course of our long-term collaboration with Creiden, there are no significant areas of concern or issues to highlight. Overall, the experience has been highly positive and consistently exceeded expectations.

BACKGROUND

Please describe your company and position.

I am the Senior Product Manager of Teqanah for Computing and Consulting

Describe what your company does in a single sentence.

Teqanah is a Qatar-based technology company specializing in software development, digital transformation, AI-powered solutions, and interactive digital experiences. The company provides web and mobile development, product design, UX/UI, AI-based media production, and VR/AR solutions, with a strong focus on education, culture, and innovative digital platforms

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creiden to accomplish?

• Ensure high-quality execution, scalable development, and professional project delivery across multiple digital initiatives
• Establish a reliable long-term technology partner capable of handling and delivering large-scale digital projects efficiently
• Expand our technical capabilities by working with an experienced external team that functions as an extension of our internal technology office
• Work with a company that has a strong reputation in the market for professionalism, commitment to deadlines, and successful project delivery
• Collaborate with a team known for smooth communication, flexibility in handling project requirements, and a highly cooperative approach
• Maintain cost efficiency by partnering with a company that offers competitive pricing while delivering high-quality technical solutions and services

SOLUTION

How did you find Creiden?

Referral

Why did you select Creiden over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Creiden were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved the end-to-end development of a large-scale digital platform for a governmental organization in Qatar. The scope of work included business analysis, technical planning, UI/UX design, full stack development, multilingual implementation, system integration, and post-deployment support 

The team developed a custom Content Management System (CMS) and Learning Management System (LMS) tailored to the client’s operational and educational requirements. The platform was designed to support Arabic, English, and French with seamless RTL and LTR experiences

Key deliverables included: 

A scalable and secure web platform

Custom CMS and LMS modules

Advanced user management system with RBAC and 2FA

Multimedia content management and streaming capabilities

Responsive UI/UX optimized for accessibility and performance

Multilingual infrastructure and localization support

Technical documentation, testing, deployment, and ongoing support

The project was delivered with a strong focus on quality, scalability, security, and alignment with governmental standards and stakeholder expectations 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project successfully met all major technical and operational milestones within the planned timeline. The platform achieved high performance, scalability, and accessibility standards during the final testing and staging phases.

 Key measurable outcomes included:

Successful delivery of a fully functional multilingual platform supporting Arabic, English, and French

Completion of custom CMS and LMS systems tailored to the client’s requirements

Full implementation of advanced security features including RBAC and Two-Factor Authentication (2FA)

High stakeholder satisfaction and approval across all major project phases

Improved content management and streamlined administrative workflows

Development of a scalable infrastructure capable of supporting future expansion and increased traffic demand

Delivery of a responsive and optimized user experience across desktop and mobile platforms

The project was completed with strong technical quality, operational stability, and alignment with governmental standards and expectations 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

engagement. The team maintained clear communication, provided regular progress updates, and demonstrated strong coordination across all project phases

 They consistently met major deadlines and successfully delivered key milestones within the agreed timeline. Even when project requirements evolved, the team remained flexible and responsive while maintaining the overall delivery schedule and quality standards

What was your primary form of communication with Creiden?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to combine strong technical expertise with a highly collaborative and business-oriented approach. They didn't operate as a typical external vendor; instead, they worked as a true strategic technology partner and an extension of our internal team

Their understanding of complex governmental and enterprise requirements, combined with their flexibility, responsiveness, and commitment to quality, clearly set them apart. The team demonstrated strong ownership, attention to detail, and the ability to handle large-scale projects with professionalism and consistency

Are there any areas for improvement or something Creiden could have done differently?

Overall, we were very satisfied with the engagement and the quality of work delivered. The team demonstrated strong professionalism, technical capability, and responsiveness throughout the project

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a hospitality and travel company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creiden?

We needed help building a tours marketplace to enrich tourism in Egypt and be a gate for every solo traveler coming to the country.

SOLUTION

What was the scope of their involvement?

Creiden developed the whole software, including the front- and backend. The team delivered a responsive website and a dashboard to control everything, including destinations, landmarks, vendors, listings, locations, and reviews.

What is the team composition?

We worked with 2–5 teammates from Creiden.

How did you come to work with Creiden?

Someone referred Creiden to me. I chose them over other options because they had high ratings, were close to my geographic location, had pricing that fit our budget, offered good value for the cost, and had company values that aligned with ours.

What is the status of this engagement?

We worked with Creiden from September 2023–November 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had sprint review meetings and demos. Feedback from vendors (tour guides) and customers was positive.

How did Creiden perform from a project management standpoint?

Most of the features were delivered on the agreed time. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Creiden stuck to the agile methodology and delivered features and artifacts every 2–3 sprints.

Are there any areas they could improve?

They could have done better quality control and testing. It was great, but I’m originally a product manager, so I was always expecting more.

BACKGROUND

Please describe your company and position.

I am the Director of an informational center. 

Describe what your company does in a single sentence.

Non Profit Informational Center

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creiden to accomplish?

• Our objective was to hire a reliable long-term partner for full-stack technical development, including complex backend systems and geolocation-based e-commerce solutions.

SOLUTION

How did you find Creiden?

Online Search

Why did you select Creiden over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Creiden were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Custom Backend Systems: Robust WordPress architectures and database management.
• Geolocation E-Commerce: Specialized online stores with location-based functionality.
• Full-Cycle Development: End-to-end design, coding, and deployment of multiple websites.
• Systems Integration: Seamless implementation of third-party tools and custom APIs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Multi-Platform Launch: Successfully deployed and maintained a large portfolio of websites and e-commerce tools with zero major downtime.
• Geographic Expansion: Enabled regional targeting through the seamless implementation of geolocation features, expanding our reach.
• Operational Efficiency: Drastically reduced manual workflows by implementing automated backend systems and custom integrations.
• Long-Term Scalability: Built a technical infrastructure capable of supporting a growing user base and increasing traffic across multiple years.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are highly responsive and reliable. They consistently meet deadlines, maintain clear communication through every phase, and provide quick, effective solutions to our technical needs.

What was your primary form of communication with Creiden?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to bridge complex technical development with a deep understanding of our specific project goals. They are consistent, highly reliable over the long term, and excel at building custom, high-functioning backend systems.

Are there any areas for improvement or something Creiden could have done differently?

Nothing major; they have been highly reliable.