Web Development & UI/UX Design for Cybersecurity Firm
- UX/UI Design Web Development
- Confidential
- Jan. 2025 - Mar. 2026
- Quality
- 5.0
- Schedule
- 4.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"What stood out most was their strong sense of accountability and reliability throughout the project."
- Business services
- India
- 1,001-5,000 Employees
- Online Review
- Verified
CreativeWebo LLC revamped the website of a certification and cybersecurity firm. The team enhanced the UI/UX, made it mobile-friendly, integrated a CMS, implemented SEO strategies, and added a chatbot and CRM.
CreativeWebo LLC delivered a modern, engaging, and user-friendly website that helped the client generate more and better leads. The team was responsive, proactive, and collaborative. They understood the client's needs and were accountable. Despite some delays, the team delivered quality work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Asst. Manager Marketing & Business Development of IRCLASS SYSTEMS & SOLUTIONS LIMITED (ISSPL)
Describe what your company does in a single sentence.
For over three decades, Indian Register Quality Systems (IRQS) has been a trusted partner for certification, cybersecurity, testing, and training.
With 42+ offices worldwide and a client base spanning 12,000+ organisations in industries such as Marine, Ports & Shipping, Automotive, Engineering, Food & Beverage, Healthcare, IT, Banking & Non-Banking, Education, Chemical, Energy, Retail, Construction, Agriculture, Defence, Electronics, Oil & Gas, Pharmaceuticals, we bring unmatched expertise and reach.
Indian Register Quality Systems (IRQS) holds internationally recognized IAF approved accreditations such as prestigious Raad voor Accreditatie (RvA, Netherlands), National Accreditation Board for Certification Bodies (NABCB, India), ANSI National Accreditation Board (ANAB, USA). In addition to this it is recognized by International Automotive Task Force (IATF Global), BRCGS, FSSC 22000, FAMI-QS, ResponsibleSteel, Responsible Plastic and AYUSH.
For training excellence, we are accredited by the Chartered Quality Institute and International Register of Certificated Auditors (CQI & IRCA, UK). These credentials reflect our technically rigorous, impartial framework and give every certification issued by Indian Register Quality Systems (IRQS) global credibility, industry trust and international recognition.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire CreativeWebo LLC to accomplish?
- Website Development
SOLUTION
How did you find CreativeWebo LLC?
Referral
Why did you select CreativeWebo LLC over others?
- Close to my geographic location
- Pricing fit our budget
- Good value for cost
- Referred to me
How many teammates from CreativeWebo LLC were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Revamping the Indian Register Quality Systems (IRQS) website aims to enhance user experience by simplifying navigation, improving visual design, and ensuring mobile compatibility. The updated site will prioritize accessibility, adhering to web standards, and providing features for users with disabilities. By offering clear and organized information about IRQS's comprehensive services—spanning Testing, Inspection, ISO Certification, Sustainability, and digital solutions like Cyber Security and AI labs—the revamped website will better serve clients across diverse sectors, ultimately supporting their goals of achieving Quality, Safety, Security, and Sustainability.
Key Deliverables:
- Discovery and Planning:
- Conduct initial meetings with clients to understand branding, goals, and target audience.
- Define the website's structure, features, and functionalities.
- User Interface and Experience:\
- Developing a visually appealing and intuitive user interface (UI) for the website, adhering to the latest design standards and best practices.
- To create wireframes and interactive prototypes to demonstrate the website’ flow and user journey.
- Information Showcasing:
- Utilize high-quality images, infographics, and engaging descriptions to captivate potential customer
- Implement interactive features & use cases to showcase the unique selling points of each listing.
- Lead Generation and Conversion Optimization:
- Incorporate lead capture forms, inquiry buttons, and contact information strategically throughout the website to encourage conversions.
- Mobile Optimization:
- Ensure seamless browsing experiences across various devices with responsive design techniques.
- Prioritize mobile optimization to cater to the growing number of users accessing websites through smartphones and tablets. CreativeWebo Private Limited. All rights reserved.
- SEO-Friendly Architecture:
- Implement on-page optimization techniques to improve search engine visibility and organic traffic.
- Incorporate SEO best practices in URL structure, meta tags, and content hierarchy.
- Basic Integration of code setup - Google Ads, Search Console, Google Analytics, Microsoft Clarity etc.
- Performance Optimisation:
- Optimise images, scripts, and stylesheets for faster load times.
- Implement lazy loading for images and other heavy resources.
- Use tools like Lighthouse to audit and improve performance metrics.
- Chatbot Implementation:
- We will integrate an intelligent chatbot plugin into your website, tailored to meet your specific requirements.
- The chatbot will provide personalized assistance, answer frequently asked questions, and guide visitors through the property search process.
- Quality Testing:
- Our dedicated quality assurance team will conduct thorough testing across all aspects of the website, including functionality, compatibility, performance, and security.
- We will perform cross-browser testing, mobile responsiveness testing and form submission testing.
- Any bugs, errors, or performance issues identified during testing will be promptly addressed and resolved to deliver a flawless website.
Other Features:
- CRM Integration:
- Seamless form integration with CRM across all product and service pages for all form enquiries
- B2C Certificate Verification:
- CSV upload by admin
- Student will enter user id and get verified by system
- Students will enter their unique id and check whether they are passed of failed(data will be fetched from the database which has been updated by CSV upload)
- Training Calender:
- CMS to upload next training schedules
- Textual search
- Filter - Standard/ Batch Type
- Admin input
○ Title, Image, Date, Time, Duration, Pricing
○ Standards - Product Name in dropdown
○ Batch type - Day/Evening/Weekend
○ postponed/preponed/cancelled tag - User will see upcoming training list
- B2B Certification verification:
- CSV upload by admin
- User will enter standard name, client name and certificate number to check status of certificate. (data will be fetched from the database which has been updated by CSV upload)
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The new website delivered clear and measurable improvements across both user experience and business performance. The refreshed, modern UI/UX has significantly enhanced the overall look and feel, making the platform more engaging and aligned with our brand positioning.
A well-defined page flow and improved navigation structure have led to better user journeys, reflected in increased session duration and reduced bounce rates. The integration of a custom CMS has streamlined our internal processes, enabling faster content updates and greater control over website management without dependency on external support.
Most importantly, the website has contributed to improved lead generation. Optimized enquiry forms, clearer CTAs, and structured landing pages have resulted in a higher volume of inquiries and better quality leads, directly supporting our marketing and sales efforts.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team demonstrated structured and responsive project management throughout the engagement. Communication was prompt and they were proactive in addressing queries and incorporating feedback.
While there were some delays in delivery, these were due to dependencies and coordination challenges from both sides rather than solely the vendor. Despite this, the team remained flexible and committed to aligning with our requirements, ensuring that the final outcomes met our expectations.
Overall, they were responsive to our needs and maintained a collaborative approach throughout the project.
What was your primary form of communication with CreativeWebo LLC?
- In-Person Meeting
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What stood out most was their strong sense of accountability and reliability throughout the project. The team took ownership of challenges and remained committed to delivering quality outcomes despite complexities.
Their project manager, Akshay, was particularly impressive in understanding our requirements and pain points and consistently guided the project in the right direction. The development support from Tushar and the UI team in the initial stages also played a key role in shaping the overall experience.
Overall, their collaborative approach and dedication made them a dependable partner.
Are there any areas for improvement or something CreativeWebo LLC could have done differently?
At times, certain requirements needed to be reiterated to ensure they were fully understood and implemented, as a few details were occasionally overlooked. Strengthening internal tracking and validation processes could help minimize such instances and improve overall efficiency.
That said, the team was receptive to feedback and made the necessary corrections when highlighted.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
4.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS