Connect Media Agency

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Paws to Elevate, a consulting company. We offer consultation services to animal shelters and access-to-care service providers, helping them improve operations and care delivery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Connect Media Agency to accomplish for your animal shelter consulting business?

We needed to create a basic WordPress website and a logo for our new business.

SOLUTION

What was the scope of their involvement?

Connect Media Agency designed and developed a basic WordPress website.. I provided the copy for the website, and the team edited it as needed. Connect Media Agency also created a logo for our company.

What is the team composition?

We worked with 1 teammate from Connect Media Agency.

How did you come to work with Connect Media Agency?

We found Connect Media Agency through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, their company values aligned with ours, and they were a black-owned business.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from July 2025–October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Connect Media Agency created a website with all the functionality we needed and a logo.

How did Connect Media Agency perform from a project management standpoint?

Connect Media Agency delivered on time. When they needed something from me that was delaying progress, they were good at communicating that. We communicated via virtual meetings, email, and a messaging app.

What did you find most impressive about them?

Connect Media Agency had a flexible approach to website creation.

Are there any areas they could improve?

Sometimes, Connect Media Agency used industry jargon that I didn’t understand. However, we were able to clear up this confusion quickly because Jay was quick to answer all of my questions. 

BACKGROUND

Please describe your company and position.

 I am the Dietitian of a Healing Center 

Describe what your company does in a single sentence.

We are a Minority Woman-Owned practice offering holistic healing modalities from the East and the West.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Connect Media Agency to accomplish?

• Gain followers.
• Increase online social media presence.
• Assistance with editing social media reels.

SOLUTION

How did you find Connect Media Agency?

Referral

Why did you select Connect Media Agency over others?

• Pricing fits our budget
• Great culture fit
• Company values aligned
• Matched interest in health and beauty

How many teammates from Connect Media Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Social Media plans and strategies that help market my brand, its IP and its merchandise using primarily Instagram, Tiktok,Youtube & Facebook. 
• Social media designs for my company’s needs (hashtag research and implementation, strategic liking, posting, and reposting). 
• Take steps to organize production of original content. Creative graphic design, video & copy for growth and alternative strategies, constant alteration, audience tweaks. 
• Social postings/month across social platforms.
• Ongoing proposals for growth, engagement, PR, and sales strategies. 
• Optimization of ads for growth and better ROI. 
• Strategize and implement plans to focus on influencers for outreach and communication to help drive brand growth and recognition.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In response to my inquiry, I received a spreadsheet summarizing the level of engagement and new followers since the commencement of our collaboration. According to the provided data, their efforts resulted in a gain of 6 new followers on Instagram, while on Facebook and TikTok was reported as negative.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In the beginning, they effectively maintained a schedule to keep me on track. In terms of responding to my needs, there were instances where posts or videos were published despite my explicit request for further editing. This prompted me to delete the content and request a re-edit.

What was your primary form of communication with Connect Media Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The presentation they delivered during our initial meeting impressed me as we assessed our compatibility. However, as our partnership unfolded, I became concerned about the quality of the content they were posting.

Are there any areas for improvement or something Connect Media Agency could have done differently?

My concern deepened due to the owner's apparent lack of accountability and ethical standards. Despite their services falling significantly short of the agreed-upon standards, the owner refused a partial refund. It is evident that prioritizing customer satisfaction is not a focus for this agency.

BACKGROUND

Please describe your company and your position there.

We are a full service Italian catering company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Connect Media Agency, and what were your goals?

We needed a full e-commerce platform with metrics, online ordering, custom fields and graphics. We wanted the site to be professional but give a new experience to catering.

SOLUTION

How did you select this vendor and what were the deciding factors?

His work spoke for itself with e-commerce platforms and did it with integrity.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our first meeting was about the flow of the site, sections to add potential graphics, bios, and packages. Then he created a frame for it and we edited how the images would appear, colors and important story changes. He really took what I had in my head and made a masterpiece.

How many people from the vendor's team worked with you, and what were their positions?

Jameel worked with me directly

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

If you need any web development hire him. We have no issues and people have commented on how good the site is. He even watches for any cyber issues and is readily available at any time.

Describe their project management style, including communication tools and timeliness.

He responds within minutes most times. The best customer service I've every experienced.

What did you find most impressive or unique about this company?

For a small business, they had an enterprise-level feel.

Are there any areas for improvement or something they could have done differently?

Nope it was a great experience

BACKGROUND

Please describe your company and your position there.

I’m an Entrepreneur in the Barbering Industry; Business Owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Connect Media Agency, and what were your goals?

We hired Connect Media Agency for a project to build and launch a Web Page for a new business.

SOLUTION

How did you select this vendor and what were the deciding factors?

Searched online for a while, but was eventually referred by a Business Advisor who had previously used this company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Included creating a Barbering Web Page; with tangibles provided by consumer. Deliverables included variety a variety of media to be incorporated on the Website.

How many people from the vendor's team worked with you, and what were their positions?

A Designer from Connect Media Agency by the name of Jameel N.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

When the website came online, I saw instant results. Clients begin to interact with the website by looking at all the media that was displayed, and the different categories on the site. It generated 80% of new clientele after they had viewed the pages and were able to contact me through the website.

Describe their project management style, including communication tools and timeliness.

Communicated diligently through computer and phone, and used multiple Zoom meetings from project start to finish.

What did you find most impressive or unique about this company?

The personal interaction with the Designer was key. They communicated efficiently and meetings were planned around my schedule.

Are there any areas for improvement or something they could have done differently?

So far I was very satisfied with the Designer and all of the services provided.

BACKGROUND

Please describe your company and position.

I'm an executive at Tech2Next

Describe what your company does in a single sentence.

Assist small - medium business leveraging their Microsoft 365 products and user adoption.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Connect Media Agency to accomplish?

• Make a website
• create a brand

SOLUTION

How did you find Connect Media Agency?

• Referral
• Other

Why did you select Connect Media Agency over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from Connect Media Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Very professional and attentive. Always available if I had any questions about my website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My measurable outcomes to have my website launch within a month.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they did.

What was your primary form of communication with Connect Media Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

They were very professional and attentive to details. I like they used a collaborative tool for feedback.

Are there any areas for improvement or something Connect Media Agency could have done differently?

not at the moment

BACKGROUND

Please describe your company and position.

I am the Marketing Operations Manager of Genesys Works

Describe what your company does in a single sentence.

Genesys Works is dedicated to empowering young people to thrive in life. Our mission is to provide pathways to career success for high school students in underserved communities through skills training, meaningful work experiences, and impactful relationships.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Connect Media Agency to accomplish?

• Refreshed website (branding)
• Improved UX
• ADA Compliance

SOLUTION

How did you find Connect Media Agency?

Online Search

Why did you select Connect Media Agency over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Connect Media Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Refreshed website, updated branding, improved UX, ADA compliance, new and updated copy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Milestones and deadlines hit

On time and on budget launch of impressive new website!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jay was always on time! To our surprise, he acted as project manager in addition to executing the work. He was very flexible and understanding with our team when things came up.

What was your primary form of communication with Connect Media Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Jay was so thoughtful and thorough and organized.

Are there any areas for improvement or something Connect Media Agency could have done differently?

Honestly, no.  They were awesome.

BACKGROUND

Please describe your company and position.

I am the Owner/ product development of We Help Save Toes

Describe what your company does in a single sentence.

We provide Diabetic Foot ulcer and wound care

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Connect Media Agency to accomplish?

• Website update
• Email and Sims marketing set up

SOLUTION

How did you find Connect Media Agency?

Online Search

Why did you select Connect Media Agency over others?

Asked great questions

Describe the scope of work in detail. Please include a summary of key deliverables.

Website maintenance, upgrades

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

More customers processing order, with the updated check out cart

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Connect Media Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

The questions they ask us to find out exactly what needs to be done are impressive. The follow up, and the outcome of having customers enjoy and not be frustrated with our check out process.

The proffessionalism, the follow up question, the desire to make sure we were satisfied with the outcome. 

Are there any areas for improvement or something Connect Media Agency could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Fish and Ski Marine

Describe what your company does in a single sentence.

Boat Dealership

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Connect Media Agency to accomplish?

• Increase our brand awareness
• Additional Advertising

SOLUTION

How did you find Connect Media Agency?

Online Search

Why did you select Connect Media Agency over others?

• Great culture fit
• Good value for cost

How many teammates from Connect Media Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

SEO and Ad needs, navigate the ever changing landscape of Google.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased views of webpage and higher Google Rankings

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Connect Media Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Their personal attention to the project is impressive.

Are there any areas for improvement or something Connect Media Agency could have done differently?

No

BACKGROUND

Please describe your company and position.

I am an executive at CHI Executive Consulting

Describe what your company does in a single sentence.

We offer consulting and professional training for leaders and executives

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Connect Media Agency to accomplish?

• Build a business website

SOLUTION

How did you find Connect Media Agency?

Online Search

Why did you select Connect Media Agency over others?

• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Connect Media Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Connect oversee the beginning to the end of the project, including logo design, selecting color palette, and completion of the entire website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was delivered successfully without delay.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Connect responds to all my questions and needs in a timely manner and stayed on top of the entire process.

What was your primary form of communication with Connect Media Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They helps in every aspect of the website design and answered a lot of my questions. Their communication is superb and super open to suggestion, feedback and conversation.

Are there any areas for improvement or something Connect Media Agency could have done differently?

They are amazing.

BACKGROUND

Please describe your company and your position there.

I am the President and Founder of Lehman Consulting and Recruiting. We are a minority owned employment agency based in Dallas Texas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Connect Media Agency?

Our website was pretty good to start but it wasn't functioning as a tool to help drive our business forward.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for designers who had years of experience in building staffing websites. Connect Media wasn't on our radar, but was highly recommended by a number of people. We met, went over our needs, and could quickly see that this was the right partner.

Describe the project in detail and walk through the stages of the project.

After a series of demos and discovery calls, we received a mock-up of the proposed site. I am sure this was a challenging project for Connect Media because we asked them to make the impossible happen at each stage of this process, and they delivered!

How many resources from the vendor's team worked with you, and what were their positions?

Our team worked with three resources from this vendor ranging from the CEO to creative writers assisting with some of the written content.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website has been completed and launched. We are already seeing an increase in traffic.

How effective was the workflow between your team and theirs?

The team is easy to communicate with. The lines of communication remain open even during downtimes.

What did you find most impressive or unique about this company?

I was blown away by the knowledge this company had around data analytics, internal/external user experience, and optimization. We appreciate how patient each member of the team was as we navigated multiple changes trying to build the perfect playground for our clients and candidates.

Are there any areas for improvement or something they could have done differently?

There is not a single thing that we would change about this experience!