Concepta

BACKGROUND

Introduce your business and what you do there.

I am the owner and CEO of a fitness company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Concepta?

We were looking to develop an exercise program app.

SOLUTION

What was the scope of their involvement?

Concepta developed a mobile app. The team built both an iOS and Android version of the app. The platform allows clients to track their progress towards fitness goals, communicate with me on a private level, and watch training videos. It essentially allows me to be their private trainer without being there in person.

What is the team composition?

My main points of contact are Monique (Account Manager) and Thomas (VP of Business Development). I also work with 6–8 engineers.

How did you come to work with Concepta?

I started doing research into local app developers on Google. Concepta stuck out to me because they seemed to be highly invested in meeting customer demands. They also had previous experience working with people in the fitness industry. They were willing to listen to all of my concerns and gears and reassured me they would be able to meet my goals in a timely manner.

How much have you invested with them?

We have invested around $35,000–$40,000.

What is the status of this engagement?

Our ongoing engagement with Concepta began in September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

While the app has not yet launched, I have already begun discussing the app with my clients and getting their feedback and need That way, when the app does launch, it will meet all of our client’s expectations. I look at it as an investment in my clients.

How did Concepta perform from a project management standpoint?

They’ve met every deadline so far. Concepta is very on top of it and organized. They get things done in a timely manner.

What did you find most impressive about them?

Concepta is invested in providing the best service possible. Not only do they provide good customer service, but they listen to all my concerns and provide suggestions.

Are there any areas they could improve?

No, everything has been great. We’ve had no issues so far.

Do you have any advice for potential customers?

Make sure you understand your client base and the needs of those clients. Communication is the most important aspect.

BACKGROUND

Please describe your company and your position there.

Kingdom Strollers provides stroller rentals to tens of thousands of tourists who visit the theme park resorts of Orlando each year.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Concepta?

We hired Concepta to manage our website and create a platform where our guests could reserve their stroller rental in advance and conform with the logistics of delivering to Disney owners resorts.

What were your goals for this project?

We needed to make a policy change implemented by Disney very clear to our guests. This policy change would alter the way our business was operated and impact the last 6 years of of how our guests were to receive the stroller rental at Disney owned resorts.

SOLUTION

How did you select this vendor?

We have worked with Concepta for the last several years and their work had always been excellent. I knew they had the skill set and understanding of how our business operated and the insight into the dynamics of our operations.

Describe the project and the services they provided in detail.

Our longtime practice of being able to deliver Strollers to the luggage rooms of the Disney owned resorts had suddenly been cut short by the change in procedures implemented by Disney. Now we faced with the obstacle of meeting guests face to face for the delivery and pick up of their stroller rental.

Concepta was able to rewrite the website to give guests the option of several designated timeslots at the guest's chosen resort for us to meet them. This timeslots were date dependent and variable depending on the day of the week. The timeslots also varied by the different resorts.

What was the team composition?

We worked directly with a Coordinator, Eddy and two lead developers, Emanual and Raul.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We were able to take the lead in the niche market and proactively market ourselves as being 100% ready for the switch in procedures. We did not have any delay in our reservation process and were able to position ourselves ahead of the curve.

How was project management arranged and how effective was it?

Or Coordinator, Eddy would get a broad sense of our needs and funnel those down to the Lead Developers. We had in-person meetings as well as Zoom meetings to review progress, address questions and concerns or troubleshoot roadblocks. They also made valuable suggestions that lead to greater efficiency and clarity.

What did you find most impressive about this company?

Concepta consistently goes above and beyond in being available and able to tackle immediate needs. They truly drive to understand your business and put themselves in the shoes of the owner.

Are there any areas for improvement?

Like any business, improvement is always a goal. I don't have any suggestions for them. They have been instrumental in our success.

BACKGROUND

Please describe your company and your position there.

The Disney Event Group is a department of The Walt Disney Company that services corporate and private events on Disney property and in Disney Resorts and conference spaces. My role was Project Manager for the Creative Media department and I was in charge of managing all projects requiring design and production.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Concepta?

Creative Media hired Concepta to take the redesign of the website and help come up with a new sitemap, better flow for all of the categories and content, better showcase event photography and video.

What were your goals for this project?

Our goal was to make the flow of the entire website much more user friendly, visually more appealing to excite guests about booking their event on property, better showcase hero shots and make it much cleaner and easier to see how Disney Event Group partners could also help support their event with decor, floral, and other elements.

SOLUTION

How did you select this vendor?

Concepta came in and listened to our wish list of items and provided samples to help find solutions for our needs. They presented a number of fresh ideas and solutions that really appealed to us and what we were looking for in a partner. They invested time to really understand what our department did, who our client base was, how we best presented our services, and how we could really enhance the guest experience. All of these reasons made them a clear choice.

Describe the project and the services they provided in detail.

They developed the entire website from start to finish using the designs provided to them. They created custom image carousels that fit our needs. They created a back end system to allow us to make on the fly updates to our site and keep content changing so that the guest felt like there was always something interesting and new to review. The provided maintenance and additional programming support as the site was being tested by our partners and guests to make adjustments that better suited our needs.

What was the team composition?

We had three main points of contact that worked with us based on our budget, a project manager that made sure that everything was progressing on time and on schedule, and a lead programmer that managed a team behind the scenes to address any updates that could not be handled through the back end system.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The new look of the website was a complete success. It showcased our team and partners in the best way possible by allowing our media to really shine. It provided a great vehicle for guests to see multiple package options, incredible photography, and lots of media samples.

How was project management arranged and how effective was it?

Project management was fantastic, the entire team was very responsive and always reacted to requests in a timely manner.

What did you find most impressive about this company?

Their quality of service and care for providing an excellent product really made them stand out. It was such a pleasant experience working with their entire team and made the entire process simple and a great collaborative project.

Are there any areas for improvement?

I can't think of any part of the experience that could be improved.

BACKGROUND

Please describe your company and your position there.

Founding Partner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Concepta?

several major projects

What were your goals for this project?

Long term excellence and consistency

SOLUTION

How did you select this vendor?

We were connected through mutual members within a business network

Describe the project and the services they provided in detail.

Provided a consistent level of excellent service over an extended period of time. Responsive, great QA and over all a very positive experience

What was the team composition?

4-5 members of the core development team. This team has remained in place over the entire course of the project

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

highly recommended...excellent results and have helped us achieve success

How was project management arranged and how effective was it?

excellent project management

What did you find most impressive about this company?

constant team membership...the same team has been on the project since we beganOur

Are there any areas for improvement?

Our relationship and communication have got better and better over time

BACKGROUND

Please describe your company and your position there.

We manufacturing paints and have retail locations that sell our paint as well as other sundry items. I am the Vice President of Finance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Concepta?

Our point of sales system has limitations when it comes to reporting. We needed a dashboard that was available to our sales team that shows them their sales and sales data daily.

What were your goals for this project?

To provide a sales reporting tool for our sales reps in the field that allowed them to access customer sales data while out on a call or from any other location.

SOLUTION

How did you select this vendor?

I knew employees of Concepta and asked for them to come in and help us come up with a solution to our problem.

Describe the project and the services they provided in detail.

They designed, developed, and are helping to implement a sales reporting dashboard that is mobile friendly. We worked with leaders in our sales department to give feedback for what is needed by our team.

What was the team composition?

We worked with one main developer the entire project. There were others that were on his team but our point of contact stayed the same.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are still in the process of refining the dashboard and plan on rolling it out by the end of the year.

How was project management arranged and how effective was it?

Having the same point of contact during the entire project has been great. We haven't had to explain our needs other than the first time and Raul understood what we were looking for.

What did you find most impressive about this company?

The dedication of their VP of Business Development was great. He has been there from the very first meeting and if at any point there were any questions on the project he would get answers immediately to help maintain the flow and communication.

Are there any areas for improvement?

Making sure we continue communication through the project. Sometimes when the developer is in the process of doing the work it is easier for him to just continue it rather than stopping to let us know what the timeframe is. Making sure your customer knows where the project stands is very important!

BACKGROUND

Please describe your company and your position there.

I am the founder of Baby OK, a tech platform that will prevent pediatric vehicular heatstroke.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Concepta?

Develop our mobile application

What were your goals for this project?

To develop a product that can check all of the boxes that I created in my mind

SOLUTION

How did you select this vendor?

I interviewed several developers and Concepta was the only group that understood my vision and that was willing to break it all down into bite sized and manageable chunks

Describe the project in detail.

Our project is a pediatric heatstroke prevention technology to which the details cannot be shared

What was the team composition?

We have worked with a project manager and several others along the way.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our progress has been amazing...they were able to take my ideas out of my head and bring them to life.

How effective was the workflow between your team and theirs?

The workflow has been effective all the way around. The team at Concepta is amazing!

What did you find most impressive about this company?

I love how they work together and can bring ideas to life. They communicate well and go the extra mile to get things done.

Are there any areas for improvement?

My only comment, hire more amazing people!!

BACKGROUND

Please describe your company and your position there.

Co-founder of GrapeStars an e-commerce marketplace for thousands of celebrity wines and spirits

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Concepta?

After 2 disastrous failed attempts with reputable developers, we had only one chance left to develop a highly complex mobile and web platform

What were your goals for this project?

Develop an app and website

SOLUTION

How did you select this vendor?

Referral from trusted advisors

Describe the project in detail.

We needed to build an extremely complex e-commerce platform that would allow for hundreds of retailers across the country to display thousands of different products, with different prices all under the GS umbrella. Due to strict US liquor laws, money had to be batched into each retailer's account daily and had to be compliant with the US three-tier system and each State law. Several third part partners needed to be integrated to the app as well such as Stripe, Sygnifyd, Ship Engine, Narvar, Intercom, to name a few...

What was the team composition?

Initially a Director of Operations, Project Manager, two front end developers and two back end developers. We increased to an addition team leader, a Q&A specialist and a designer to accommodate the unusually high level of design and branding (think apple level design)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They were able to deliver gorgeous and fully functional app and website under all the necessary constraints we had to work around.

How effective was the workflow between your team and theirs?

Extremely. Two meeting per week as well as detailed spreadsheet for each sprint outlining each single item to be worked on during the current Sprint, with time estimates and back log for the next sprint

What did you find most impressive about this company?

Professionalism. Their ability to efficiently problem solve and get to the core of the problem stood out. Efficiency in their team's work. not a lot of hours seemed to have been lost on trivial things. Accountability for mistakes. Ability to resolve mistakes permanently.

Are there any areas for improvement?

At first yes with communication and workflow but the adding of the extra members to the team solved that. It was an extremely efficient machine after a few months.