Comrade Digital Marketing Agency

BACKGROUND

Introduce your business and what you do there.

I’m the director of e-commerce at Alexis Bittar, a designer jewelry and accessories brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Comrade Digital Marketing Agency?

We were looking to have a new website developed following our brand relaunching plans.

SOLUTION

What was the scope of their involvement?

We initially met with Anton (Account Manager) to discuss our needs and preferences in design and functionality. Comrade Digital Marketing Agency first incorporated our rebranding solutions and expectations into the wireframes they built and asked for our team’s feedback before kicking off the development phase.

During the coding process, Comrade Digital Marketing integrated new Shopify plug-ins to accommodate our loyalty program for our customers. They also deployed new API customization functionalities that fit our new branding and highlighted our on-site product recommendations.

What is the team composition?

Our main point of contact was Anton, and we also worked with two developers.

How did you come to work with Comrade Digital Marketing Agency?

We worked with Comrade Digital Marketing Agency on previous projects, and we already had their team in mind when we finalized the scope of work for this development project. They felt like the right provider to choose in terms of skill set, turnaround times, and price points.

How much have you invested with them?

We spent between $60,000–$100,000.

What is the status of this engagement?

The project ran from January–August 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We just launched a brand overhaul, so it was difficult to come up with definitive KPIs and customer metrics. From our perspective, Comrade Digital Marketing Agency refined the look and functionality of our website, which rewarded us with better traction and collective user affirmations. With our rebranding efforts and their team’s development expertise combined, we moved smoothly towards a more positive and marketable direction.

How did Comrade Digital Marketing Agency perform from a project management standpoint?

We mainly communicated via email and weekly check-in calls. Comrade Digital Marketing Agency was attentive to our needs from start to finish. They were always quick to staff up and down depending on the deliverables, and they tailored their processes to accommodate our concerns.

What did you find most impressive about them?

We got what we paid for and more with the quality of Comrade Digital Marketing Agency’s services. The cherry on top was their high level of customer service.

Are there any areas they could improve?

We spent a lot more time on the design phase than necessary, which could’ve been improved through a well-paced discovery process. Nevertheless, we were all happy with the final results.

Do you have any advice for potential customers?

Having a clear vision of your true needs will help streamline the initial processes. If you have more time, you may also consider conducting thorough research on your own.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations at an international trade law firm. We specialize in international trade, customs work, and import and export compliance for various entities. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Comrade Digital Marketing Agency?

We needed help with web development.

SOLUTION

What was the scope of their involvement?

Comrade Digital updated and overhauled our website. They added various photo and text content, and they showcased our services. Additionally, they integrated a newsletter into the site. 

Comrade Digital also tweaked the site’s colors, fonts, and other design elements. The process was collaborative, and if they did something, we looked at it and gave our feedback. 

We were a niche law firm, and we weren’t technologically savvy — we didn’t even know what a wireframe was. Comrade Digital took the time to explain technical concepts to us until we got on the same page. We rolled right through the process, developing multiple iterations of the site together.

We knew what we wanted — Comrade Digital just fine-tuned our ideas and made them a lot better than what we could imagine. 

What is the team composition?

Reed (Senior Account Executive) was our point of contact, and 4–5 teammates worked behind the scenes.  

How did you come to work with Comrade Digital Marketing Agency?

We looked around for web development agencies through Google, and we shortlisted some companies. We contacted one firm, but we weren’t big enough for them, and they referred us to Comrade Digital.

How much have you invested with them?

We spent about $13,000.

What is the status of this engagement?

Our engagement lasted from March–November 2020.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We got what we wanted, and the site worked perfectly. Comrade Digital finished the project on time, and the price was great. There was nothing wrong with any of the iterations they did. They were quick and perfect. Everything worked out well; we’re delighted with the engagement.

How did Comrade Digital Marketing Agency perform from a project management standpoint?

There was a lot of back and forth between our teams. Comrade Digital tried to understand our process as we had a unique business model. Once we got on the same page after some weeks, the project flowed nicely. 

We worked at the height of the COVID-19 pandemic. It was a challenge for everybody, but Comrade Digital overcame challenges and had everything completed. 

What did you find most impressive about them?

Comrade Digital delivered what they said they were going to do. They put up with our team that didn’t know anything about web development. They simplified their process for us, and we learned a lot. Overall, it was a good experience. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Know what you want and what you’re looking for, and let them run with it.

BACKGROUND

Please describe your company and your position there.

I am the managing member of Infinity , we provide private charter buses rental service.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Comrade Digital Marketing Agency?

We hired them to create an a line presence for us and increase our website ranking

SOLUTION

How did you select this vendor?

We have seen their work done to few other companies and they were happy with the end results

Describe the scope of their work in detail.

They did analyze our current website and our online status and strategized our a new plan. They built a new user friendly website and currently working on our SEO project to get our website ranked high

What was the team composition?

We have an assigned account manager who is directly dealing with me and our Operations Manager, we have meetings every 2 weeks to go over the work completed

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have already started to see an increase on our leads and we love the new website

How effective was the workflow between your team and theirs?

Meeting every 2 weeks really helps us understand the process…. And everyone in our team are extremely nice and helpful.

What did you find most impressive about this company?

I am impressed with how well and quickly they are able to understand the scope of our work and based on this they build our marketing strategies in a very short time.

Is there any area for improvement or anything that could have been done differently?

So far we are extremely satisfied

BACKGROUND

Please describe your company and your position there.

I am the founder of a veteran-owned and operated children's fitness facility.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Comrade Digital Marketing Agency, and what were your goals?

We needed to update our website, and launch a second location. My goals were to have the website updated functioning by Nov '21.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked with Comrade in the past before COVID, and are happy to be still working with them. The biggest deciding factor was the professionalism that I experienced immediately. They definitely outshined the others I was looking at.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

First was the discovery phase, which went smooth enough. Our concept is truly one of a kind, which made it difficult to compare and contrast to others, but the team I am working with got it moving quickly. After the initial discovery went the content and keyword approval phase.

Maria and her team made that as painless as it could be. Then went the website re-platforming, which was completed in less than 1 month. Then now we are finishing the adding of a second location.

How many resources from the vendor's team worked with you, and what were their positions?

I work with a dedicated team leader, who has abundant resources at her disposal and uses them well. the work goes very smoothly!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Having the website re-platformed in under a month was magnificent! All the deliveries received of content and other work was done carefully and well.

How effective was the workflow between your team and theirs?

Very good! We email back and forth almost daily.

What did you find most impressive or unique about this company?

Besides their name, which is pretty cool ;) it has to be the care that they have placed into their work, which is extremely apparent to me. So much so, that I am taking the time that I don't really have right now to write this review for them. They are great!

Are there any areas for improvement or something they could have done differently?

Honestly, the only thing I wish I could have changed is that we should have been working with them 8 years ago.

BACKGROUND

Introduce your business and what you do there.

I’m the COO at Cowtown Express Logistics, an asset-based freight brokerage company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Comrade Digital Marketing Agency?

We wanted to grow our business through SEO and a more profit-oriented website.

SOLUTION

What was the scope of their involvement?

We’ve initially engaged Comrade Digital Marketing Agency to handle our SEO efforts — we’ve then realized that our website also needs some improvement, so it can efficiently accommodate our digital growth marketing campaigns. Their team has integrated additional SEO-friendly pages and devised a keyword list that caters to the specific services we offer. Additionally, we’ve asked them to incorporate a chat functionality to improve our customer support operations.

What is the team composition?

We’ve worked with Sasha (VP of Solutions & Managing Partner), Marya (Marketing Manager), and another marketing resource.

How did you come to work with Comrade Digital Marketing Agency?

Comrade Digital Marketing Agency was recommended to us by a business consulting agency that we were acquainted with.

How much have you invested with them?

We’ve spent $55,000 so far.

What is the status of this engagement?

Our ongoing engagement with their team started in April 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I can’t share any quantifiable results at this point since we haven’t launched any new efforts to measure our engagement. We’ve received early feedback from initial users who particularly appreciate the website’s new look and user-friendliness. 

From our team’s perspective, Comrade Digital Marketing Agency has created a platform that has improved our customer experience by introducing convenient contact methods and promoting our core services better. We’re definitely looking forward to securing measurable and lucrative results in the long run.

How did Comrade Digital Marketing Agency perform from a project management standpoint?

We communicate via email. Comrade Digital Marketing Agency is a highly responsive team that meets our expectations in terms of project management.

Are there any areas they could improve?

They tasked us with producing a promotional video for our website, and we had to go through rounds of editing since they didn’t like what we delivered. In the future, it will help if they relay more concrete guidelines on the creative outputs that they require from their clients — we’re not from the marketing or production industry, so we’ll appreciate clearer suggestions and requirements.

Do you have any advice for potential customers?

Assign a dedicated member to oversee the project and stay in contact with Comrade Digital Marketing Agency’s team.

BACKGROUND

Introduce your business and what you do there.

I’m the administrator of a commercial real estate and corporate law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Comrade Digital Marketing Agency?

We needed someone to build our website and help us manage it.

SOLUTION

What was the scope of their involvement?

Comrade Digital has built our website from scratch. They’ve worked on development and design. We initially gave them basic information about the firm. The website has company information, the staff, and a detailed list of the services we provide.

What is the team composition?

We’ve mainly worked with Reed (Senior Account Executive) and his assistant, Anna (Project Manager). We reach out to her if we need to make any updates or changes to the website. We get on calls, and she walks us through how to make those changes. Then, they note it for future reference.

How did you come to work with Comrade Digital Marketing Agency?

Our managing partner was the one who contracted them to help with this project. I’m not sure how he found Comrade Digital.

How much have you invested with them?

We’ve spent around $12,000.

What is the status of this engagement?

The project started in June 2020, before the launch in September 2021. We still use their services and contact them if we have questions.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve noticed more traffic and gotten referrals through the website.

How did Comrade Digital Marketing Agency perform from a project management standpoint?

They’ve done really well. They’re very responsive, and their customer service was excellent. A few weeks ago, we needed to update something urgently. Anna was traveling, and she still made time to do a quick phone call and walk us through our questions. She didn’t have to, so we really appreciated it. They were great to work with.

We usually communicated via email. Then, we’d set up a time and do a call.

What did you find most impressive about them?

They’re always responsive. If we need to update something, they’re more than happy to help us. Comrade Digital makes the time to contact us and address any of our questions as soon as possible.

Are there any areas they could improve?

No, we haven’t come across anything since we started working with them.

Do you have any advice for potential customers?

Hire them. They have excellent customer service and are very responsive. Comrade Digital is willing to go above and beyond to address your concerns. In particular, Anna has made the time and effort to help us with whatever we need.

BACKGROUND

Please describe your company and your position there.

I am part of the wonderful Sales & Marketing team for a food co-manufacturing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Comrade Digital Marketing Agency, and what were your goals?

Worked with Comrade Digital Marketing Agency to refresh our business website. Comrade was incredibly professional and ensured our end vision and goals were met. We're looking forward to working with this great team of folks again in the future.

SOLUTION

How did you select this vendor and what were the deciding factors?

Comrade was the deciding factor as they saw our vision for our website refresh and gave great detail and depth to how to achieve the vision.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

An entire website refresh from photos to updated content and better functionality

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact through the project process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch of our site we had more qualified leads and better foot traffic on the site.

Describe their project management style, including communication tools and timeliness.

We had daily communication via email as well as weekly conference calls to keep in touch on any and all project details.

What did you find most impressive or unique about this company?

Their marketing knowledge was impressive.

Are there any areas for improvement or something they could have done differently?

Project managers have a tendency to tell you how you should go about something even if it's not the right fit for you or your company however with enough conversation, everything works out in the end.

BACKGROUND

Please describe your company and your position there.

At the William Bee Ririe Hospital, our mission is to provide quality healthcare in a compassionate, safe and secure environment that supports the dignity of individuals and families. I am the Public Relations Director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Comrade Digital Marketing Agency, and what were your goals?

Our old website was developed over 15 years ago. We hired Comrade Digital to design a new website for us. Our goals were to modernize the website, provide information to our community and potential new staff members.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched and interviewed several companies. Comrade Digital fit our budget and did an excellent job of listening and providing the product that we specified. They were referred to us by a larger digital company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off meeting which discussed goals and needs of our hospital. I worked with them through the months on conference calls and email providing information for the wireframes. They did an excellent job of creating pages in Webflow that I can easily edit.

How many people from the vendor's team worked with you, and what were their positions?

I worked primarily with two people from the vendor's team. Reed Adler as the Business Growth Expert and Anna Vasilyeva as the Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We just launched a couple of weeks ago, so the traffic is not yet measurable. We received many compliments from our department managers and patients regarding the new design.

Describe their project management style, including communication tools and timeliness.

I work part-time so they had to communicate with me as my schedule allowed. They did a wonderful job with project creation in spite of my limited time.

What did you find most impressive or unique about this company?

They gave us a beautiful site that was easy to update. I had not worked with Webflow previously and it was simple for me to learn to edit as needed.

Are there any areas for improvement or something they could have done differently?

When we first launched, we had to change the method of accepting employment applications and resumes. It was our change, not their lack of design. They quickly worked with us on a solution that was cost-effective for us.

BACKGROUND

Introduce your business and what you do there.

I’m the founding partner and sole member of Sequoia Legal, a law firm. We provide corporate and commercial services, as well as advice and assistance on international trade matters.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Comrade Digital Marketing Agency? 

Our top goal was developing a professional and effective website for SEO and Google Ads marketing.

SOLUTION

What was the scope of their involvement?

They created a whole new website for us, taking over responsibility from our previous vendor. The site is built on Webflow with SEO principles front of mind. 

Comrade also handles our online marketing efforts. They’re also doing a lot of copywriting for blog posts and creating landing pages. We’re building the site out over time. 

What is the team composition?

I was originally brought on by Sasha (Partner & VP of Solutions). I’ve primarily been dealing with Julia (Account Manager) throughout the project, though I do communicate with Maria (Marketing Manager) as well. 

How did you come to work with Comrade Digital Marketing Agency? 

I was at a conference in Chicago in the fall of 2019, and Sasha presented there. I was impressed with him, and then I heard about Comrade further through my business coach. 

How much have you invested with them?

The website development cost $3,000, and the monthly SEO costs $2,500 per month. The total investment is around $7,000–$8,000 at the moment. 

What is the status of this engagement?

We’ve been working together since February 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The general feedback from my community is that the website is far more professional and functional than it used to be. 

We’re still gathering the metrics, but in the two months that we’ve been working together, the quality of the leads we’ve gotten has been very good. This has driven up convertible opportunities. The raw number of leads we receive has also increased. 

How did Comrade Digital Marketing Agency perform from a project management standpoint?

They’ve been great with project management. I’m old-school, so we communicate over email and have a bi-weekly update call with Julia. Comrade has also recommended various add-ons to the website. 

What did you find most impressive about them?

Comrade’s ability to take in the information and run with it stands out. They don’t require excessive feedback from me. Rather, their team takes the business story I provide and delivers good copy and website material. They’re always on-point, which is important from a time perspective.

Are there any areas they could improve?

No, as I’m very happy thus far. 

Do you have any advice for potential customers?

Comrade has been 100% professional and extremely responsive. They have a good team; there’s always someone there to help you. Comrade should be in the ring if you’re looking at getting an SEO provider. 

BACKGROUND

Introduce your business and what you do there.

We’re a public library located in Tinley Park, Illinois. We serve a patron population of about 65,000 people, and we have been standing in the current building that we are in since 2004.

I’m the marketing and PR manager of the library, so, among other responsibilities, I’m in charge of our website and social media.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Comrade Digital Marketing Agency?

We were trying to assess the needs of our community in terms of what they needed out of our website and what they were looking for. We wanted to give our existing website an updated and fresh look, and we wanted to migrate it from Drupal 7 to WordPress for better longevity and usability for our staff.

SOLUTION

What was the scope of their involvement?

First, Comrade did some research and comparisons on library websites. Then, they analyzed our site and made recommendations based on the heat maps. They also saw where people were clicking on and where they were trying to get to.

Additionally, they helped us conduct a survey to get feedback from our users on the website. As a result, we collected information about the pain points and problems that the users were experiencing with our old website.

We provided Comrade with some wireframes, and they created others on their own. We worked together on reorganizing the information in a more intuitive way, and then they did all the design work.

We’ve been able to copy some of the text content from the old website, but Comrade has been developing the new site completely from scratch.

What is the team composition?

We’ve only met with Anton (Account Manager). 

How did you come to work with Comrade Digital Marketing Agency?

We interviewed some developers, and all of them told us that the project that we wanted to embark on would be in the range of thousands of dollars, which was out of our budget as a public library.

Comrade, however, was local to Chicago, so when it came to the pricing, they were right on our budget. We were really excited to work with them, and the fact that they were locals was helpful. We were also impressed with the portfolio on their website.

Comrade was really flexible and able to adapt to a new type of client. When we first reached out to them, we were trying to get budgetary information. Since we were budgeting for the upcoming fiscal year, we wanted to make sure that we could budget the website redesign.

They were very helpful in scoping the project out and flexible in how they described certain elements of the billing. They could break apart the project requirements, so it was a very transparent process, which was fabulous.

I don’t think that they’d worked with another library before, and it’s needless to say that libraries are somewhat complicated. However, they were able to adapt to this new type of clientele.

How much have you invested with them?

We’ve spent around $30,000.

What is the status of this engagement?

We started working together around May 2019, a couple of years back, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

One of the things that we’re excited about having on our website is online card registration, which is done through a third-party vendor. We’ve seen 3–4 people signing up for it every day, so the calls to action that Comrade has strategically placed on our website for getting the library card have had great results.

How did Comrade Digital Marketing Agency perform from a project management standpoint?

Comrade has performed wonderfully. They’ve kept track of a lot of requests, and they’ve worked very closely with us. I’m really impressed with their team and with the research that they did on library websites — I really value that collaboration.

We’ve had weekly calls with them, and we’ve had many face-to-face meetings with Anton. He has been incredibly effective in communicating between the developers and us and understanding our needs.

We communicate via Zoom, Google Hangouts, and email. They also use tools like Whimsical for wire-framing.

What did you find most impressive about them?

Comrade’s dedication to their work distinguishes them from other providers. They work at all hours, and they’re very communicative and flexible in understanding our needs. In addition, their customer service is outstanding.

Are there any areas they could improve?

It might have been helpful to have some direct conversations with developers because we have a person on our team who is knowledgeable about technology. However, I think they did exchange emails to some extent.

That’s the only suggestion I have for them. Otherwise, I’ve had an outstanding experience.

Do you have any advice for potential customers?

Comrade is a great company to work with, so keep an open mind about engaging in a collaborative process — it is for the better. Being a library, we tend to come into projects over-prepared with our own ideas of how things should work. However, through the collaborative process with Comrade and assessing our needs, we discovered that the assumptions we were making weren’t entirely correct.